Job Responsibilities
Check the shift record, understand the transfer of the previous shift, and be responsible for handling;
Familiar with booking information, understand the situation of customers, especially remember the names of VIPs and frequent visitors who will call, and understand all the activities of the hotel;
Familiar with the hotel's policies on room sales, and strive for the best economic benefits by selling rooms to guests in the hotel;
Be proficient in front desk professional business and skills, and do a good job in customer service;
Proficiency in store information and accurate inquiry service;
Be responsible for the check-in formalities for the hotel guests;
Make relevant reports to provide accurate reception information for other departments.
岗位职责
查看交班记录,了解上一班的移交事项,并负责处理;
熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
熟练前台各项专业业务和技能,搞好对客服务;
熟练掌握店内信息,提供准确的问讯服务;
负责为下榻酒店的宾客办理入住登记手续;
制作有关报表,为其它部门提供准确的接待信息。
Job Requirements
College degree or above, fluent in spoken English;
Open-minded, flexible, down-to-earth, with a strong sense of service, marketing awareness and responsibility;
Familiar with hotel policies, facilities and services, as well as the level and specifications of front desk work.
岗位要求
大专以上文化程度,流利的英语口语;
性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范。