职责描述：  1、全面负责各厨房管理，控制厨房出品和卫生安全质量。  2、制定厨房管理制度、服务标准、操作规程，制定各岗位职责，了解各岗位人员的技术水平和专长，合理安排工作岗位，确保厨房工作的正常运作。 3、制定烹饪技术的培训计划，亲自负责培训工作，提高厨师的技艺，保持酒店的餐饮特色。 4、制定各餐厅菜单和厨房菜谱，确定出品价格，控制成本费用，保持良好的毛利率。  5、亲自收集客人对食品质量的意见，了解餐厅经理、餐厅主管对市场行情的看法，不断研制、创制新菜式，推出时令菜式，推广特别介绍，组织特色食品节。  6、熟悉原材料种类、产地、特点、价格，熟悉时令品种，掌握货源供应质量、价格。 岗位要求： 1.10年及以上国际奢华品牌酒店或大型餐饮企业的餐饮从业经验。2年及以上同岗位工作经验。 2.具备出色的中餐烹饪技巧，熟悉西餐厨房运作。 3.具有创造性，熟识广东餐饮市场并能洞察本地及国际餐饮潮流趋势。 4. 性格开朗，善于沟通，态度积极。

－ Communicates with General Manager on all aspects of the kitchen                       management, to ensure proper  co-ordination of instructions and directives to Executive Sous Chefs and Sous Chefs. 和总经理进行有关厨房管理上的交流，确保行政副总厨和厨师长严格执行 － Follow up instructions given by General Manager and reports back any observations 执行总经理的指示并及时进行信息反馈。 － Is strongly involved in menu planning, and recommending new dishes.  Gives instructions in  all outlets concerned for both kitchen and service side (with help of outlet Managers). 涉及到菜单的编制，推荐新的菜式。 － Attends all meetings and follows any directives given therein.  Advises General Manager on all topics of importance 出席所有会议并且遵循所有指示。在重要问题上给予总经理建议。 － Confers with each section leader on work schedules, overtime requirements and duty roster. 和所有区域的组长协商工作进程表，加班和执勤表。 － Streamlines all training requirements between Executive Sous Chef in charge of Training and all section leaders and co-ordinates all arrangements for proper execution of instructions. 为了正确的完成指示，要努力使负责培训的行政副总厨，各部门的领导们的所有培训要求以及所有类似同等的安排变得更有效率。 － Recommends to General Manager  changes in kitchen equipment and structure and transmits any recommendations from the rest of the kitchen brigade. Discusses future budget items and keeps track of requirement throughout the year. 给总经理交付有关厨房的设施更换和改造并且交与厨房的其他建议。讨论未来预算条款和这一年的必需品。 － Is responsible to keep a record of all special promotions and activities, writing recipes and taking photographs. 有责任保存所有促销和相关活动，保存菜谱和照片。 － Responsible for promotions, advertising bring in Guest Chefs and working on promotional theme menus. 负责促销期间，客座厨师负责丰富期间的菜单。 － Ensures correct hygienic procedures, checks and controls refrigerators to ensure proper food turnovers and cleanliness. 确保正确的卫生程序，检查和控制冷场库去确保食物的更新和卫生。 － Supervises any VIP parties and set ups, decorations and food displays.  Liaisons with other departments, including steward and service for proper co-ordination whenever needed. 监督所有重要聚会的组织，装饰和事物的展示。和其它部门联络，包括任何时间需要的服务。 － Spot checks before service hours and thereafter in regular intervals in all food producing outlets and buffets and gives immediate attention in case of any discrepancies. 在服务时间段之前抽查并且再此之后进行对出品食物的定期检查，以防出现问题。 － Co-ordinates food orders from Storeroom and direct market and makes constant spot-check on their quality, gives special attention to all imported products. 协调食物的订购，对数量和质量进行抽检，对于市场买进的食物要给予关注。

1、协助总经理确立酒店事业部整体的经营管理方针、发展方向、组织机构和完善酒店的长远规划及年度经营计划。 2、检查和督导各个酒店管理人员的工作，协调酒店各部门之间的关系。 3、开展调查研究，分析各个酒店经营管理情况，随时收集同行业和市场信息，制订客源市场的开发计划，为总经理的决策当参谋。 4、协助总经理对各酒店主要管理人员进行考核、评估。 5、审核和上报酒店财务预算，向各部门下达年度工作指标。 6、协助总经理接待重要贵宾，建立良好的公共关系，树立和提高酒店形象。  7、此岗位为集团事业部岗位

Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment. Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region. The Area Hotel Manager take full control of the day to day operations for Niccolo Changsha & Maqo Changsha. Work with and develop the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximising occupancy, revenue, and maintaining and building on the reputation of the hotel. Primary Responsibilities ✦Responsible for the overall management of the both hotels, optimize the customer experience, and lead the colleagues of all operation departments to achieve the hotel's goals. ✦Build and nurture relationships with the team to ensure that the highest standards are maintained at all times, demonstrate business acumen to deliver financial results. ✦As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues. ✦Work closely with functional leaders to ensure proper manpower deployment, talent development, reward, and retention are in place. ✦Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements. ✦Develop and manage budget and forecast to maximize business performance and manpower productivity. ✦Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers Experience ✦Minimum 10 years' experience in management with International Hotels in China ✦Proven record in leading functional teams to achieve a business result ✦A strong understanding of the market and the ability to maximize profit ✦Working experience in the same position in luxury hotels is a must

Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment. Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region. The Director of Restaurants, Bars & Events shall report directly to Area Hotel Manager and functions as the strategic business leader overseeing all Restaurants, Bars and Events operations of Niccolo Changsha revenues and profitability, quality standards, and customer satisfaction; provides the leadership and strategy to inspire the team to drive business results and enhance the brands. Primary Responsibilities ✦Oversee the operations of Niccolo Changsha. ✦Responsible for the overall management of the hotels’ Restaurants, Bars, and Events including service and kitchen operations, revenues and profitability, quality improvements, and health and safety. ✦As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues. ✦Work closely with functional leaders of Restaurants, Bars & Events, and the Kitchen to ensure proper manpower deployment, talent development, reward, and retention are in place. ✦Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements. ✦Develop and manage budget and forecast to maximize business performance and manpower productivity. ✦Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers If you are someone... ✦Passionate, agile, and meticulous to instigate quality service and revenue growth ✦Strong customer focus with a strategic mindset and personifies a contemporary chic ethos ✦Able to think boldly outside-the-box with a sharp focus on business results ✦Able to attract, motivate, lead, inspire and direct a talented team ✦Bold determination and acting with resolve to address  ✦Challenges and forge positive change leading to exceptional results ✦Excellent communication skills with the ability to customize the message to the audience (guests, colleagues, owner, and other stakeholders) in English and Putonghua Experience ✦Minimum 6 years of management working experience in established luxury international hotels with relevant exposure in Restaurants, Bars, and Events ✦Proven record in leading functional teams to achieve a business result ✦Previous work exposure in China is advantageous ✦Working experience in the same position in luxury hotels is a must

Job responsibilities/job description 岗位职责/职位描述 To manage the administration and operation of the entire culinary.  Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation in all areas of the kitchen. Ensures to maintain Ambassador’s highest productivity and efficiency level at all times. Implements an effective program in maintaining the ideal food and labour cost of the whole department. Supervises the function of all kitchen employees, facilities and costs, hence contributes to maximizing the overall Food and Beverage department profit. Maintains quality goals by following up, eye for detail, following reports and guest comments, VOG, reports, mystery shoppers. 管理整个厨房的运作。 具有较高的关于准备材料,烹饪技术的知识和在厨房所有领域演示的经验。 确保大使维持最高生产力和工作效率水平。 执行一个有效的程序来保持优质的出品和整个部门的劳动力成本。 监督所有的烹饪大使的职能,设施和成本,因此有助于最大限度地提高整个餐饮部收益最大化益。 保持高质量的目标跟踪,关注细节,跟进客人评论,VOG报告以及神秘客人的到访。 Qualifications 资格要求  International luxury hotel background with proven business results and guest comments.  Good verbal and written English.  At least 3 years executive chef working experience. 国际奢华酒店背景并有酒店业务成果及客人评价。 良好的口头和书面英语。 至少3年以上行政总厨经验。

Job Summary  工作简述  Lead the Group Sales Team to strategically manage existing accounts and develop new business for the resort from all key markets locally and internationally. Primarily responsible for converting group leads allowing the groups segment to reach and/or exceed the departmental revenue and room night’s targets. This role is based in Sanya and is customer facing, both within theResort and visitation of local accounts.领导销售团队战略性的管理度假区既有客户并积极开发本地及海外客户市场。主要负责转换潜在团队客户使其达到或超过部门的收益目标及间夜目标。办公点在三亚，负责度假区的对客服务及当地的客户的销售拜访。

Job Summary 职位简述 He/she will implement, lead and manage the entire resort Food & Beverage operations and to achieve the highest standards. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 贯彻、领导并执行全酒店所有的餐饮运作，并使其达到最高标准。关于食品操作、卫生及储存等问题必须遵守中国法律法规、食品卫生安全要求及酒店相关规定。 Key Duties and Responsibilities 主要义务和职责 § To actively contribute to the successful achievement of the organizational goals § 为达成公司的经营目标而积极努力地贡献自己的力量 § To maximize productivities for all the food and beverage outlets § 使所有餐饮点的生产达到最大化 § Oversee the whole resort kitchen operations § 监管整个酒店餐饮的整体运营 § Ensure proper hygiene and sanitation in the work place § 确保工作场所的食品安全卫生环境 § Adequate stocks of working materials, inter–department coordination and training § 工作材料有充足库存，部门内的协调和培训 § Carry the full responsibility of the operating equipment including its inventory levels § 对餐饮运作设备全权负责，包括盘点 § Abides with the instructions and laws issued by the Chinese authorities in connection to food handling, hygiene and food storage § 遵守中国有关机构关于食品处理，卫生安全和食物储存等方面的法律法规 § Develop realistic action plans aimed to introduce and improve service, procedures and working methods § 制定切实可行的计划来提高餐饮部的产品、工作方法和流程等 § Maintain an excellent reputation in the eyes of the public, owners, management, guest and staff § 在公众、业主公司、管理层、客人和员工眼里都维持良好的形象

工作地点：上海金茂君悦大酒店53楼 印餐厅 Impression 职位要求： -中国人/外国人均可考虑 -基本英语沟通能力 -拥有Fine Dining餐厅或酒店西餐厅管理经验优先 -一定的文字语言表达能力。 -工作有责任心，做事认真负责。 基本工作范围及总体职责： -协助确保厨务部的各项活动与酒店的战略保持一致 -组织部门的例会，保证酒店内部信息的有效沟通 -知道并保证所有厨务部的所有产品符合酒店和凯悦国际的食品标准 -分析当地，国内和国际的市场趋势，了解同行的运营情况保证酒店的竞争力 -参与计划菜单的编写； 尽量使用多余的原材料防止浪费；估计客人的数量；预测市场情况；了解流行的菜肴并且勤更新菜单 -在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助部门总监培训下属员工 -指导员工依照菜谱烹制菜肴控制菜肴的质量和原材料的使用量 -监督食品的准备和烹饪过程，配料的使用量和菜肴的卖相保证烹制完成的菜肴符合标准 等等

Qualification- Ideally with an apprenticeship or professional diploma in Food Production. Minimum 2 years work experience as Executive Sous Chef, or Chef de Cuisine in larger operation. Good practical, operational and adequate administrative skills with a flair for creativity are a must. Discriptions- You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Executive Sous Chef is responsible to function as the Assistant Production Manager for the Food and Beverage Department, and to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel, and that they are individually profitable.

岗位职责： 1、全面负责工程部全面管理工作； 2、制订和完善工程部各项规章制度和岗位职责并落实检查； 3、负责组织酒店工程设备设施进行调试、验收； 4、负责组织技术文件和设备档案的建立和管理工作； 5、负责组织制定设施/设备的运行、维修保养、节能方案，负责工程部采购计划的编制工作，并组织落实和检查； 6、对设施、设备的运行、维修和保养工作进行定期和不定期检查，确保工程部管理的设施、设备处于安全、良好的运行状态； 7、对酒店运行设施进行巡视、检查，建立技术管理档案和设备维护维修手册，制定年度维护计划表，拟定月度工作小结及下月的工作计划，拟定工程项目实施计划和管理文件，检查和控制年度、月度维护费用的执行； 8、执行部门制定的有关行业安全法规，加强安全管理和安全教育，建立、落实各级安全制度，防止发生安全事故，积极做好各项突发事件的紧急预案的落实工作，并做好定期培训及预演工作；监督检查备品、备件及消耗材料的种类、数量、质量，保障设备运行和客户服务的需要； 9、负责工程部门服务意识教育以及专业技能培训，不断提高员工的综合能力和素质； 10、负责工程部员工工作绩效的考评工作，考核下属员工； 任职要求： 1、10年以上国际品牌酒店工程管理经验； 3、精通冷暖空调/机电等专业知识； 4、良好的语言表达及沟通能力； 5、具备良好的组织、协调能力，能妥善处理紧急及突发事件。

岗位描述： Job Description §  确保部门活动遵循集团财务策略，恰当地完成酒店活动。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. §  保管所有帐册、日报、及酒店的其他会计资料，记载在凯悦会计及信息控制手册和相关刊物中。 Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications. §  礼貌、有效地处理所有内、外部客人的投诉和要求，跟进处理，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  与总经理和部门负责人协调并编写与酒店活动有关的所有预算与计划，完善预算控制所有流程。 Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures. §  签批所有付款凭证和费用报销，确定其所附文件齐全，以审核和证明收到的商品和服务在质量、数量及价格方面的情况。 Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.) §  确保财会部门的每个分部门都高效运行，最大程度地利用科技。 Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology. §  与凯悦国际集团的和聘请的当地的保险代理人员一起管理凯悦和当地的保险事务。 Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. §  帮助总经理编写各部门的政策及流程，写入酒店自己的内部政策手册内。 Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals. §  充分了解国家法规中有关税务、员工和公司关系的规定。 Is knowledgeable in statutory legislation in taxes, employee and industrial relations. §  监察财务部所有员工准时上班及出勤形象，确保员工制服穿着正确，且遵守酒店和部门的仪容标准，维持高标准的个人形象和卫生。 Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  检查并确认采购、收货、仓储及发货职能，即物料部的流程和控制都恰当。 Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions. §  审查每天的成本报告。 Examines daily costing reports. 任职资格 1、会计专业本科以上学历（非全日制不考虑），有注册会计师资格者优先； 2、5年以上财务管理工作经验，或3年以上相近管理职位经验； 3、熟悉会计、审计、税务、财务管理、会计电算化、相关法律法规； 4、熟练掌握高级财务管理软件和办公软件； 5、出色的财务分析、融资和资金管理能力； 6、良好的组织、协调能力，良好的表达能力和团队合作精神。 7、有国际旅行社财务管理经验者优先录用。

As a Director of Sales & Marketing, we rely on you to： Analyze and study market trends and set targets accordingly To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge Examine monthly reports and sales forecast reports to analyze current and potential marketing trends. Meanwhile coordinate various activities to increase revenue and market share, and monitor progress to ensure performance meets or exceeds established revenue plans To manage all sales strategy, tactics, and action implementations in order to create a strong and disciplined sales team who achieve their sales goals Train and motivate employees of sales and marketing department to achieve hotel revenue targets. Ensure everyone have access to the necessary information, market data, various tools and equipment to fulfill their job responsibilities Establish and maintain contact with key customers and external stakeholders to increase business volume, including room sales, catering sales, and banquet services Supervise various marketing activities and maintain hotel image To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests To make sure Sales associates work in a supportive and flexible manner with other departments   We are looking for someone who: Has a passion for Sales and Marketing At least 3 years similar working experience in international hotel brand Excellent administration skills, interpersonal skills and problem solving skills Proficiency in English, in both oral and written Strong team spirit and communication skills Able to engage in a friendly and professional manner with business partners and customers

岗位职责 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 岗位要求 1.本科以上学历，有相同岗位工作经验3年以上。 2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3.熟知国家、地区劳动法律法规及相关政策。 4.具备英语听说读写能力。 5．管理类专业，接受过系统的人力资源管理理论培训。

【岗位职责】 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划

Developing andMaintaining Budgets 开发和维护预算 Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. 管理所有餐饮部的财务和人员。制定和推动有关餐饮部的客户满意度计划 Maintains a positive cost management index for kitchen and restaurant operations. 维持厨房和餐厅的正常运营的理想成本管理 Utilizes budgets to understand financial objectives. 通过预算达到财务目标 Leading Food andBeverage Team 领导餐饮团队  Manages the Food and Beverage departments (not catering sales). 管理餐饮部门(不是餐饮销售) Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. 监督和管理员工。管理日常运作。了解员工的岗位职责以便在员工缺岗是顶岗 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 利用人际关系和沟通技巧来领导、影响和鼓励员工;制定良好的商业决策;同时以身作则体现领导工作的诚实性和完整性 Oversees all culinary, restaurant, beverage and room service operations. 负责监督所有烹饪、餐厅、饮料和送餐服务 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. 创造和培养良好的工作氛围。强调态度、积极性、团队合作。持续改进并提供热情的服务 Provides excellent customer service to all employees. 提供优秀的客户服务 Responds quickly and proactively to employee's concerns. 对于员工的问题要积极和迅速的响应 Provides a learning atmosphere with a focus on continuous improvement. 提供一个良好的学习氛围，注重长期的发展 Provides proactive coaching and counseling to team members. 为团队成员提供积极的辅导和指导 Encourages and builds mutual trust, respect, and cooperation among team members. 鼓励团队成员之间相互信任、尊重和合作 Ensures and maintains the productivity level of employees. 确保和维护员工的生产力水平 Develops specific goals and plans to prioritize, organize, and accomplish your work. 制定具体目标和计划。组织并完成工作 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. 将领导力,远景和发展方向紧密结合，以便有效的实现部门目标 Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded. 与员工和团队共同设立明确的期望，如果超出了客人期望，团队领导人要确保适当的奖励 EnsuringExceptional Customer Service 确保卓越的客户服务 Provides excellent customer service. 提供优秀的客户服务 Responds quickly and proactively to guest's concerns. 对于员工的问题要积极和迅速的响应 Understands the brand's service culture. 了解品牌的文化 Ensures that all employees, team leaders and managers understand the brand's service culture. 确保所有员工、团队领导和管理者理解品牌的服务文化 Sets service expectations for all guests internally and externally. 为所有酒店内外的客人设置服务期望 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. 帮助客人处理问题或投诉。直到问题已经通过适当的经理或员工得以解决。 Ensures all banquet functions are up to standard and exceed guest's expectations. 确保所有宴会功能都符合标准,超出客人的期望 Provides services that are above and beyond for customer satisfaction and retention. 确保提供的服务超出客人的满意 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. 为了提高服务质量。员工人需要理解客人需求而与客人进行交流。应对其进行指导、反馈、或个别指导 Serves as a role model to demonstrate appropriate behaviors. 作为一个榜样展示良好的行为 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 管理日常运作,确保客户日常所需的服务质量及标准 Managing andConducting Human Resource Activities 管理和执行人力资源活动 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. 对下属提供指导和方向,包括设定绩效标准和监控服务质量 Conducts performance reviews in a timely manner. 进行及时的绩效考核 Promotes both Guarantee of Fair Treatment and Open Door policies. 促进公平待遇政策及门户开放政策 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. 明确发展需要的人，教授,指导,以帮助下属改善知识或技能 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. 识别他人的教育需要,发展合理的教育或培训课程,指导其他人 Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. 基于员工满意度和客人满意的结果设计行动方案，提高需要改进的领域，扩大优势 AdditionalResponsibilities 额外责任 Complies with all corporate accounting procedures. 遵从公司所有的财务程序 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 向监管者提供信息和下属通电话、书面、电子邮件或者面谈 Analyzes information and evaluates results to choose the best solution and solve problems. 对信息和评估结果进行分析选择最佳的解决方案解决问题 Ensures effective departmental communication andinformation systems through logs, department meetings and property meetings. 通过日志,部门会议和酒店会议确保有效的部门的沟通与信息管理 TALENT PROFILE Qualification bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in food and beverage, culinary, or related professional area. 学士学位,工商管理、市场营销、酒店和餐厅管理或相关专业,四年的在食品和饮料,烹饪,或相关的专业领域的工作经验 Work Experience Experience and exposure in sales/marketing environment. Hospitality qualification or work experience preferred.有市场营销工作经验的优先。有酒店管理资质或工作经验优先 Technical Skills Ability to identify needs with the twin acts of probing and listening.能够通过看听识别客户需求 Strength of character coupled with determination and self-discipline有较强势的性格同时具备自律性和决心 High level of self-confidence, enthusiasm and initiative.     较高的自信，热情主动                                               Fine art of communication excellence. Ability to deal with different types of people. Effective use of psychology. 卓越的沟通交流的能力，能够有效的利用心理学进行卓越的沟通交流，能够与不同类型的人交流

这是一份邀请涵！ 如果您是酒店、餐饮、文旅行业的总经理、副总，我们诚邀您莅临！ 一、活动介绍： 这是一场高端的高管闭门会，汇聚前沿思想，深度剖析行业动态。揭示人才就业趋势，探讨企业与高管的关系谜题，洞察新时代的发展方向，更有热门话题全场激辩。 诚邀您参与，共寻高管发展的成功之道！ 二、时间地点：2024年11月14日8:30-12:00  苏州国际会议酒店三楼南楼S01会议室 三、环节亮点 • 就业报告权威发布   • 业主期盼精彩呈现  • 定向闭门高端定位 • 高管转型深度洞察   • 高层云集人脉链接 四、日程安排 8:30-9:00   签到巡展 9:00-9:30  数据分享 大旅游服务业高端人才就业观察报告 9:30-9:50 《高知企二代新掌舵:直击民企高管胜任力需求大变革》 9:50-10:10 《特许经营趋势下，业主投资人对高管的新盼》 10:10-10:30 《企业与高管:双向需求错配的困局求解》 10:30-10:50 《AI+赋能新时代:高管如何重塑商业视野》 10:50-11:10 《新质生产力浪潮下，高管如何构建个人卓越IP》 11:10-12:00 《40岁失业VS政策65岁退休，企业择才看年纪还是硬实力?》 迈点文旅住宿节介绍 一、活动介绍 迈点文旅住宿节，是中国旅游住宿和文旅景区行业盛况空前、巨头汇聚、 影响力深远的行业年度盛典，汇聚了来自五湖四海的行业精英与决策者，能够积极推动人力资源革新和精细化运营，助力行业找到新的增长点。 二、组织架构 【主办单位】乔邦、迈点、最佳东方、先之教育、云谷传声 【联办单位】福布斯（中国）、中国建材流通协会酒店专委会、设计99 、江南名师汇、酒店低碳发展研究院、星设荟 【协办单位】 中国国际露营大会、中国旅游协会温泉分会、浙江省风景名胜区协会、广东省旅游协会、福州市旅游协会、西安旅游协会、湖北省旅游协会、厦门市旅游协会、东莞市旅游协会、佛山市旅游协会 武汉酒店行业协会、成都旅游住宿业协会、常州市旅游协会旅游饭店分会、金华市饭店业协会、新疆旅游饭店业协会、南京市旅游饭店协会、云南省旅游饭店行业协会、徐州市旅游业饭店协会、大理州客栈民宿行业协会、苏州市旅游饭店业协会、广州地区酒店行业协会、、宁波饭店业协会、厦门旅游协会饭店分会、粤港澳酒店总经理协会、无锡市旅游饭店业协会、长沙市旅游饭店业协会、深圳市酒店业商会、天津市饭店协会、海南省酒店与餐饮行业协会、吉林省旅游协会旅游饭店分会、河南省旅游饭店业协会、辽宁省旅游饭店业协会、西安市酒店协会 广东省住房租赁协会、合肥市住房租赁协会、杭州住房租赁管理协会、河南省房屋租赁行业协会、安徽省房地产业协会住房租赁委员会、河南省公寓管理协会、江西省房地产业协会、石家庄市房地产租赁协会、西安市住房租赁行业协会、深圳市公寓租赁行业协会、北京房地产中介协会、杭州住房租赁管理协会 三、时间地点 2024年11月14-15日  苏州国际会议酒店 四、主体构成 11月14-15日 会展期  11月16-17日 考察期 • 旅宿论坛  • 精品旅宿展  • 招商推介会  • 定制对接会 • 荣誉颁奖  • 集市演艺    • 民俗体验    • 项目考察 五、嘉宾类型 • 国际旅游局驻华办事处代表； • 国内各地各级政府宣传部/文旅局/招商局代表； • 文旅集团董事长/书记/总经理/副书记； • 酒店集团总裁/副总裁/HRD/高级VP/采购总/工程总； • AAAAA/AAAA景区管委会书记/主任/董事长/总经理； • 酒店品牌主理人/单体酒店总经理；营销企划总； • 住房租赁企业总经理/营销、拓展副总； • 文旅投资机构/金融机构/酒店投资人； • 文旅产业专精特新服务企业高管； • 国际文旅/酒店/餐饮空间设计师； • 旅游/酒店院校院长、教授、专家； • 餐饮集团/餐饮品牌创始人/总经理/HRD/营销总。   感兴趣可以投递简历联系   我们将给与更多的行业机会！

We are currently looking for a Director of Sales & Marketing to join our Sales & Marketing team. As a Director of Sales & Marketing, we rely on you to * Analyze and study market trends and set targets accordingly * To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge * Examine monthly reports and sales forecast reports to analyze current and potential marketing trends. Meanwhile coordinate various activities to increase revenue and market share, and monitor progress to ensure performance meets or exceeds established revenue plans * To manage all sales strategy, tactics, and action implementations in order to create a strong and disciplined sales team who achieve their sales goals * Train and motivate employees of sales and marketing department to achieve hotel revenue targets. Ensure everyone have access to the necessary information, market data, various tools and equipment to fulfill their job responsibilities * Establish and maintain contact with key customers and external stakeholders to increase business volume, including room sales, catering sales, and banquet services Supervise various marketing activities and maintain hotel image * To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests * To make sure Sales associates work in a supportive and flexible manner with other departments We are looking for someone who: * Has a passion for Sales and Marketing * At least 3 years similar working experience in international hotel brand * Excellent administration skills, interpersonal skills and problem solving skills * Proficiency in English, in both oral and written * Strong team spirit and communication skills * Able to engage in a friendly and professional manner with business partners and customers

岗位职责 1、建立并管理一个高效的厨房团队、监督所有中西厨房的出品。 2、制定员工工作日程安排。 3、和各厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制。 4、开展新菜肴的试菜和开发工作。 5、召开所管辖部门的每日例会。 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 7、监督所有供应食品的质量与数量。 8、监督各厨房收到的食品的质量与数量。 9、将相关信息传达给行政总厨。 10、经常检查厨房设备，做好维护工作。 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 13、与本各部门建立良好的联系。 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生 监控国家规定的执行情况。 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片. 岗位要求 1、管理并指导员工、保持与酒店各个部门进行良好的沟通、与所有员工建立健全可靠的合作关系，帮助员工尽可能发展潜力，检查员工的出勤情况。 2、定期检查所有员工外表的清洁，让他们以自己整洁的外表和制服为荣。 3、制定并完善培训计划，主持培训课程。 4、评估培训及发展前景。 5、愉快和亲善地与客人打交道，做到能引导客人，友善，可靠，并以外交家的姿态服务与客人。 6、高度服从性，具有优秀管理监督技巧；培养并帮助员工发展，鼓励创新。 7、以此来发展并激励我们的员工。 8、制定严格的客人服务标准，工作中做到心中有客人。 9、以身作则，积极解决各种问题起到良好的示范效果。与客人和员工保持清晰明了的沟通。 10、积极完成各项任务，把握机会学习各种新的知识和技巧，不断提升个人素质。 11、灵活机动，应变能力强。 12、建立良好的团队精神，协同工作，为了共同的目标努力。 13、为各项运营流程的发展献计献策。 14、以良好的态度履行自己的职责。 15、向客人以及供应商推荐酒店的服务性以及便捷性。 16、确保所有厨房设备以及用具的正常运行。

As a Director of Rooms, We rely on you to - Collate and analyse the forecast from the Front Office, Housekeeping, Laundry and all areas under the Rooms Division; - Submit reports to GM/RM in relation to the budget from Front Office Department; - Review key assumptions; - Review ATR and occupancy monthly; - Analyse variances; - Develop and implement action plans to maximise performance and profitability; - Work closely with Sales & Marketing and Reservations teams. We are looking for someone who - Takes pride in being a hotelier; - Preferably comes from a hotel-related education background;  - Preferably has relevant experience with an International 5 Star Hotel Group; - Is self-driven, goal-oriented, willing to challenge the status quo; - Upholds professional values, ethics and integrity at all times; - Enjoys working as part of a team; - Demonstrated leadership competencies; - Communicates and writes with fluency in English (as well as the local language); - Has strong interpersonal and communication skills. If you are the right caididate, what are you waiting for? Click on the application button now!

Your day to day •    Collaborate closely with IHG GC ops team to identify, assess, and execute the relevant loyalty plans, in collaboration with global loyalty team, regional marketing, and commercial teams to achieve loyalty winning metrics target. •    Manage internal communications with key internal stakeholders (corporate teams, hotel ops leaders)  •    Responsible for loyalty program performance, including loyalty contribution, acquisition, q-revenue, loyalty recognition •    Responsible for luxury loyalty program performance, including new ambassador member acquisition and activation. Luxury loyalty contribution…  •    Hotel engagement & relationship building •    Hotel loyalty culture building •    Manage annual budget, expenditure and phasing to constantly achieve enhanced cost effectiveness & product value   What we need from you Education  •    Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience. Experience  •    3+ years’ experience with solid record in loyalty at a multinational company with a large brand •    Experience in loyalty marketing, program ops and delivery. •    Background and skillset to manage complex initiatives from start to finish with cross-functional teams and partners •    Extensive experience with negotiations and technical acumen to define the joint strategy for programs delivery. •    Analytic skillset Technical Skills and Knowledge •    Exceptional networking, relationship building skills •    Strong business acumen and result orientation mindset •    Working knowledge of loyalty programs, Hotel rooms function background is a plus  •    Budget planning/management  •    Strong data analysis skills  •    Fluent in English and Mandarin-Chinese in both writing and speaking. Personal Capabilities •    Demonstrated close sense of follow-up and urgency to deliver •    Demonstrated communication skills including ability to present to certain levels of the organization and influence and persuade key stakeholders. •    Team player with strong drive and willing to take a leadership role in driving initiatives, working effectively across organizations, and creating unique approaches to developing new revenue opportunities •    Commercial awareness to maximize program return •    Preferably, demonstrated success in working with a geographically-dispersed team and cross-functional teams. •    Excellent communication and interpersonal skills with ability to achieve results in a matrix environment

监督和指导销售和市场活动的各个方面。 职责包括监督促销策略和营销计划的规划和发展；监督并协助销售和市场计划的制定和实施；管理销售和市场团队，并报告计划的有效性。 积极与区域销售和集团办公室进行直接和日常的互动。

Responsible for preparing the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates. 负责准备餐饮的年度计划，确保部门目标能完全与酒店目标一致并满足员工需要。 Prepares and regularly updates Food and Beverage Departmental Budget in close cooperation with the General Manager and Director of Food and Beverage, ensuring targets are met and costs are effectively controlled. 准备及与总经理和餐饮总监紧密合作，定期更新餐饮预算，确保达到预期目标及有效控制成本。 Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure that the guest is always offered a variety of food items. 购买当地新鲜产品，以保证频繁更换的菜单的正常供应，总是能为客人提供花样繁多的菜肴。 Oversees the planning of menus and utilization of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu. 考虑到正确的就餐人数及市场条件，菜肴的受欢迎程度及菜单不断更新的因素，监督菜单的设计及利用剩余的食品原料， Reviews menus,analyses recipes, determines food, labour, overhead costs and assigns prices to menu items. 回顾菜单，分析烹饪配方，确定选材，进行人员分配，计算管理费用的成本及菜式定价。 Directs food apportionment policy to control costs. 指导食物订购的方向，以控制成本。 Introduces and tests the market with new products which are market-orientated in terms of price and product. 根据市场导向的价格及产品，引进及尝试市场中出现的新产品。 Frequently verifies that only fresh products are used in Food & Beverage preparation. 经常核实餐饮准备中的必备的新鲜食物。 Serves fresh food to guests, which is prepared a la minute which is consistently of high quality, and which reflects the style of the outlet concept. 为客人提供新鲜食物，即使是最后一分钟准备，都要保证食物的高质量，并持之以恒，充分体现餐厅的风格及经营概念。 Supervises Outlet Chefs and Commissary Kitchen personnel and coordinates their assignments to ensure economical and timely food production. 监督各厨房厨师，协调他们的工作任务，确保经济省时的食物生产。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 观察食物准备及烹饪的方法，食物的大小及分量，以及食物的装饰，确保食物按照所规定的方式去准备。 Frequently tastes food and beverage in all outlets and is demanding and critical in standards and quality. 经常到各厨房及餐厅进行食物和饮料品尝测试，并严格要求达到质量标准。 Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies. 对食物的消费，采购，食物原材料及供应进行评估。 Devises special dishes and develops innovative recipes. 设计特殊菜肴，以及发展革新的烹饪处方。 Establishes and enforces nutrition and sanitation standards for all restaurants. 建立及加强食品营养以及各餐厅的卫生环境。 Works together with the DF&B, encouraging creativity, supporting marketing and up-selling activities. 与餐饮总监协作，鼓励创新，支持市场营销及促销活动。 Establishes a rapport with guests maintaining good customer relationships handling all guest complaints, requests and inquiries on food, beverage and products. 与客人建立和保持和睦的关系，处理所有客人的投诉和要求，以及客人对食物，饮料及产品的询问。 Spends time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Chef de Cuisine, meeting brand standards and guest expectations. 花时间到各厨房（就餐高峰期）巡视，确保各厨房在厨师长的管理下能良好运转，符合品牌标准及达到客人的要求。 Is demanding and critical when it comes to food quality and service standards. 对食物质量及服务标准要有严格的要求。 Focuses attention on improving productivity levels and the need to prudently manage food/ payroll costs within acceptable guidelines, ensuring optimum deployment and efficiency of all equipment. 专注发展各层生产力，以及需要谨慎地管理食物和工资成本，使其控制在可接受的方针内，并确保执行能最佳地展开及有效地使用各设备。 Establishes a well-organized Food Store, maintaining close control on the consumption of food, stores and inventory control. Physical inventories of all supplies and operating equipment are to be taken on a monthly and a quarterly basis respectively. 建立具有良好组织性的食物库存，保持紧密的食物消费控制，储存及库存总量的控制。每月及每一季度对所有供应及设备营运情况进行合理地盘点。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. 授予合适的职责及任务以整理及丰富人力资源，培育和发展员工，同时确保营运标准及保持工作安全。

市场营销 Marketing §   经营所有酒店品牌销售，根据酒店的年度销售计划，执行和维持酒店品牌的定位和理念。 To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan. §   准备、使用和更新年度销售计划，细分到必要的部门。 To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department. §   管理所有的销售战略、战术和行动的执行，依照销售锦囊的方法，建立一个能够完成销售指标的强大而训练有素的销售团队。 To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals. §   为了作出有效的销售决定，执行市场策略工序，最大化有效销售数据，包括酒店COGNOS、市场整合、竞争对手情报和DELPHI/FIDELIO宴会场地管理系统。 To implement the strategic marketing process, maximising the available sales data including hotel Cognos, Marketing Portal, Competitive Intelligence, and Delphi/Fidelio Events system in order to make sound decisions. §   为了确保酒店的市场销售保持竞争的优势，持续的监控和评估地方、国内和国际的市场趋势，以及酒店竞争对手的销售状况。 To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge. §   管理所有的重点客户和团队，通过市场策略经理所提供的销售客户分析评估，开发价格、客房数量、和销售人员资源分配的战略。 To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation. §   积极的参加每周收益会议和月度战略计划会议，发展并调整销售价格策略。 To actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy. §   了解由于政党、商业、政治和社会因素给酒店财务业绩上的带来的影响。 To be aware of community, business, political and social factors that may affect the hotel’s financial performance. §   确保技术系统的良好使用，包括Delphi或其他的销售和餐饮系统，并确保数据的准确。 To ensure the best use is made of technology including Delphi or other sales and Events systems, and the data is clean.     运营 Operational   §   直接协调所有的销售活动并在酒店各处联系传达这些活动。 To direct and coordinate all selling activities and to communicate these activities throughout the hotel. §   根据年度市场营销计划，检查并评估销售活动的效力，并作出必要的调整从而达到或超越目标。 To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan. §   确保每周核对剩余房间数量和宴会空间数量信息，并制定低住房率期间的销售策略。 To ensure room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods. §   确保所有的销售报价、酒店资料、数码工具和其他的销售沟通信息与酒店及凯悦酒店集团的品牌标准一致，并及时更新信息。 To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information. §   确保所有合同按照酒店的规章制度以市场销售部的名义签署。 To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures. §   参加主要的出差旅行、商业活动和公司集会以推广酒店。 To attend major travel, trade and corporate functions to network and promote the hotel. §   根据工作的重要次序，计划并安排出差旅行。 To plan and execute sales trips based on business priorities. §   与集团销售办公室和姊妹酒店保持紧密的联系，定期更新主要的酒店销售信息。 To communicate closely with the WWSOs and key sister hotels, and update them regularly regarding key hotel sales information §   宴请现有的潜在客户，并且确保销售团队根据生意的优先顺序宴请客户。 To entertain existing and potential customers and ensure the Sales Team entertains customers based on business priorities. §   确保在销售工作中，通过销售拜访、电话和书面沟通体现酒店的高水准。 To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. §   以相互支持与灵活的方式与其他行政委员会成员保持紧密合作关系，关注酒店的成功运营和客人满意度。 To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §   确保所有销售部员工以互相支持和灵活的方式与其他部门合作，发扬团队合作精神。 To make sure Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.