1、负责整个酒店每日的运营。 2、保持及促进费尔蒙标准的品牌文化。 3、指导运营活动，支持酒店营收目标，宾客体验，品牌标准及心艺家敬业度。 4、以积极的方式与整个团队成员沟通互动，关注心艺家和宾客。 5、最少1或2年相同职位工作经验，具有核心目的地城市奢华酒店工作经验。 6、拥有市场销售背景的工作经验。 7、展现优雅，周到的服务精神。 8、流利使用中英文沟通。 1. Overseeing daily operations of hotel. 2. Maintain and promote Fairmont brand service culture as standard. 3. Direct all operational activities towards supporting the hotels goals-GOP,guest satisfaction,brand consistencyand heartist engagement. 4. A people individual with focus on Heartist and Guest. 5. Minimum 1or 2 years experience in similar role with luxury background.  6.Individual with S&M background would be an added advantage. 7. Act as a role model in delivering elegant and understated service withsophistication. 8. Good communication with fluency in English and Mandarin.

1、市场销售部总监背景，精通市场销售部运营管理； 2、从事高星级酒店工作10年以上，具有5年以上相关高层管理工作经验； 3、熟悉酒店各部门服务及管理流程，善于根据市场变化趋势，寻找竞争优势，提高市场份额； 4、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施； 5、分析市场机会，制定具体目标，发展并有效实施策略和计划； 6、具有良好的协调沟通、管理和团队建设能力，事业心强。

责任概要: 管理好整个餐饮部西餐厅，送餐部，大堂吧，宴会，西厨房，中厨房，管事部及饼房的各项事务。 工作职责： 1.确保餐饮部的正常营运，跟据酒店的结构体系保持的有利的基本营运；监督各厨房生产运营，确保执行所有关于餐饮的政策，标准及程序。 2.有效地执行各项条例在餐饮服务，餐厅服务和酒吧服务上得到相应的提高；在餐饮厨房注重食品的质量，呈现方式及风味。 3.严格依据万豪39点自测表上的要求执行餐饮部部门的各项工作。 4.确保每个餐厅的销售和各部门的发展。 5.提高和完成酒店的商业计划。 6.有权力并有责任帮助下级的经理保证整个部门在正常的营运状态下。 7.实施万豪酒店旗下的标准和程序。 8.支持餐饮部的各项程序及对浪费的控制。 9.培训员工安全程序，监督其遵循预防损失政策的能力，以防止以外的发生，控制成本。 10.根据上述概述要在员工中起到”领袖”作用并激励员工可以超越其原有的。 人力资源： 1.在员工管理方面确保按照万豪集团要求完成招聘，发展以及保留高质量的经理及员工。 2.参与下级经理的评估并给他们提出建议使其有所提高 。 3.协助下级经理进行有效的培训使他们感到职位上所要承担的约束。 4.检查完成各部门的月度会议记录并将”P&A”转交到总经理, 本部门和人事总监处。 5.根据实际营运情况安排相符的人员。 岗位要求： 1.8年以上的酒店工作经验和2年以上的管理方面经验。 2.良好的语言沟通能力。熟练的英语和良好的普通话。 3.精通本部门的业务知识，熟练掌握餐饮服务、餐饮厨房的技能及管理技巧。 4.具有食品原材料加工、餐饮成本核算的知识。掌握各种产品配方、各种食品原材料出料标准，控制产品质量和成本消耗。

岗位职责： 1.协助总经理完成酒店所有与收入及市场销售相关的工作并完成总经理安排的相关工作。 2.全面负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作。 3.带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求。 4.制定酒店年度/季度/月度预算预测与工作计划，并有效的予以实。 5.管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户反馈信息。 6.确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 7.积极参与希尔顿集团发起的销售活动。 8.根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。 岗位要求： 1.大学本科。 2.具有至少五年在国际连锁酒店的相关管理经验。 3.良好的中英文读写能力。 4.具备制订和执行营业预算及经营计划的能力。 5.具备高效地推广和将品牌定位在理想的水平的能力。 6.具备管理销售部的能力。 7.具备协助总经理和管理层达到酒店总体经营目标的能力。 8.掌握政治，经济和社会方面的知识及市场趋势。 9.具有良好的沟通技巧，良好组织及展示技巧。 10.具有领导，指导和发展员工的能力。 11.具备处理危机的知识和能力。

  工作地全国 Job Title:                 GENERAL MANAGER 职称:                        总经理 Department:           Executive Office 部门:                        行政办公室 Immediate Supervisor:     Vice President of Hotel Operations 直接上司:                           中国区酒店运营副总裁   JOB SUMMARY: 职位简介: RESPONSIBILITIES: 职责   1      Hotel Pre-opening              酒店筹开业 For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included: 总经理在开业前阶段，为新酒店的开业准备提交全面开业前所有预算计划及支出，制定包含各部门各阶段的详细行动计划的筹开计划总表来满足酒店的顺利开业。其他工作，包括： l  Assist in supplying and maintaining all licenses and permit requirements l  协助提供和维持所有的执照和许可证要求 l  Prepare charts and reports on work progress of constructions exterior and internal décor installations. l  准备图表和对建筑的外部和内部设施的工作进度报告 l  Prepare the schedules of recruitment’s and staff training plans. l  准备计划招聘和员工培训计划 l  Produce timelines and action plans on services to be rendered at different stages. l  提供不同时间段的服务时间表和行动计划表 l  Submit a pre-opening budget for showing the proposed expenditures to be made l  递交开业前预算显示该支出是由 l  Remuneration package of executives who are under the employment of pro-opening period. l  拟定开业前的高管薪酬支持体系 l  Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements. l  制定员工招聘和培训费用补贴，销售和营销推广方案，或任何其他的庆祝活动开幕前要求开放 l  Prepare a purchasing plan on operating equipment and utensils required initially. l  初步准备采购计划的操作设备和用具 l  Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel. l  联络供应商，协商合适的清洁，维护费用，保证害虫灭绝，酒店安全和其他商品及服务在酒店运营时的所需 l  Provide standard pre-opening accounting setup and services. l  提供标准的开业会计设置和服务 l  Prepare and establish a set of operating policies/procedures, operation and training manual. l  准备建立一套标准的经营政策/程序，操作和培训手册 l  Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel. l  制定国际和国内的销售和市场推广计划，包括广告、公共关系和其他程序的安全业务和酒店预订等 l  Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package. l  制定的组织图，编制员工手册、工作时间表、补偿机制及薪资 l  Recruit initial staff and implementation training program. l  实施员工招募及培训计划 l  Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises. l  洽谈和特许权，许可证管理的处所内，承租人，收货人和其他用户的酒店设施。   2. Hotel Daily Operations     酒店日常运营   l  Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues. l  保持与酒店业主和谐的工作关系，以持续地保持业主方对酒店管理公司的承诺的遵循。按照管理会议需要，定期参加业主和管理公司的指导方针会议。保持积极的态度，与管理公司和其他酒店的业主和上级，同事保持良好的沟通。 l  Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved. l  保持酒店的顺利运作，包括管理和执行的政策和程序，建立和监测酒店的整体目标。每天例行抽查酒店客房，以保证及时的维修和服务达标 l  Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs.  And control the operating service standards to meet the expectations of both guests and owners.  Established operational objectives and action plans with time frame towards achieving goals.  l  紧密监督酒店计划及设置目标。为追求利润最大化以及最大限度地降低运营成本，控制服务标准流程，满足顾客及业主的期望，并建立业务目标和时间框架来实现酒店的运营目标 l  Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff.  Make closely monitoring on departmental performance from time to time. l  监督和审查的所有人力资源部员工活动，如员工激励计划，员工的发展和培训计划，对员工的工作效率高等优点，最大限度地提高员工的士气，以降低员工流动率。确保服务的效率，有效的团队合作和管理人员的责任。紧密监测部门绩效表现 l  Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales. l  隔周审查财务部门报表及部门主管表现，根据报表数据改变营销计划及制定新的财务指导。协助销售及营销部门制定的销售目标，增加收入，包括客房及餐饮销售 l  Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours. l  建立饭店定位及经营经验，具有有效的市场营销和销售技巧，进行市场研究，营销策略和酒店促销。尽可能亲自处理所有的投诉都尽可能回答所有酒店的对应关系，并在24小时内进行有效行政答复 l  Produce and send the required monthly reports to the owners and with a copies sent to Management Company: ----Monthly manager’s report ----Month-end financial statements package ----Sales/marketing promotional plans l  向业主公司及酒店管理公司制作并提供所需的月度报告： -----每月经理报告 ----月末财务报表 ----销售及营销推广计划   JOB REQUIREMENT任职要求 l  Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience; 具有至少15年酒店业高星级酒店工作经验，并有独立运营或市场拓展经验； l  Good professional knowledge and good individual work ability; 良好的职业素养和独当一面的工作能力； l  Good responsible attitude, dedication and integrity; 高度的责任心、敬业精神及诚信态度； l  Good interpersonal, communication and negotiating skills; 良好的与人交流、沟通和谈判技巧； l  Be good at analyzing skills and problem solving skills; 精于分析问题、专于解决问题； l  Be good at team and quick decision, and be accountable decision-marking; 善于团队管理，用于果断决策，敢于承担责任； l  Good managing change ability and professional level; 具有较强的应变能力及资深的专业水平。 l  A pleasant personality; 性格开朗、亲和力强； l  Adaptation and accept the frequency business trip; 吃苦精神强，适应非常规的出差工作性质； l  Aim higher.        勇于进取创新，不断挑战目标。

岗位职责 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。  6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科以上学历，相关管理专业。 2、 从事五星级酒店工作8年以上，具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 薪资待遇面谈！

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、本科以上文化程度；3年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

ESSENTIAL FUNCTIONS： Directs and controls the activities of the Front Desk, ECBC, Communications, Concierge and Guest Service, Housekeeping. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. Takes actions that maximize the profit of the division. Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.  Makes suggestions that will improve revenue, reduce cost, and increase guest satisfaction. Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division.  Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel. Education: College degree or equivalent Experience: Minimum 7 years in a luxury hotel environment, three years in key Rooms Division capacities Skills and Abilities： Excellent spoken and written English knowledge, bi-lingual helpful. Demonstrates supervisory skills, good judgement, and common sense.

Proper maintenance of allAdministrative and legal documents (books, talent salaries medical, laborinspection, security control and foreign manpower) 合理地维护行政管理及法律法规文件（书籍，人才工资，医疗，劳动监察，安全控制及外籍人力控制）等。 Responsible for deliveringresults that contribute to the mission and overall success of the hotel. 负责传递有助于实现酒店使命和成功的结果。 Responsible for the hotel inthe absence of the General Manager. 在总经理休息期间，行政助理经理负责酒店事宜。 Develop, recommend, implement and manage the operational department’s annualand long term goals. 制定、推荐、实施和管理运营部门的年度和长期目标。 Is an integral part of thebusiness team, attends all scheduled meetings and contributes actively withproper preparation. 是业务团队不可分割的一部分，参加所有安排的会议并提前积极的做好准备。 Effectively communicates withteam members. 与团队成员进行有效的沟通。 Conducts a daily briefing with management on current key activities. 与管理层共同召开每天早会，关注关键活动。 Ensure that all operationsdepartments are maximizing revenue and profit potentials while minimizing costs. 确保各运作部门在最大限度降低成本的同时，实现收入和利润的最大化。 Ensures optimal compliancewith corporate focus audit. 确保与公司审计的一直性。 Manage operational expenses tostay within budget guidelines. 管理运营费用，控制在预算范围内。 Ensure wherever possible that talentsare provided with a work place free of discrimination, harassment andvictimisation. 确保人才不会受到与工作场所相关的歧视，骚扰和侵害。 Communicates and leads byexample according to the owner’s requirement and Accor values.  业主的要求和雅高价值观作为沟通和领导的依据。 Treat complaints of harassmentand discrimination promptly and confidentially. 及时和保密地处理骚扰和歧视等问题。 Treat customers and colleaguesfrom all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Manages performance issuesthat arise within the operational departments, as well as train, develop, coachand counsel, conduct performance evaluations and resolve problems ofdepartmental team members and managers. 管理运营部门内部的绩效问题，并对团队成员和管理人员进行培训、发展、指导和咨询，组织的绩效评估和解决问题。 Must be an example of the AccorValues, brand standards, and a champion of grooming and appearance guidelines. 必须是雅高价值观、品牌标准和仪容仪表的典范。 Maximize Accor market sharewithin his/her area/territory. 在职责领域内最大化雅高酒店集团的市场只有率。 Ensure that the sales teammeet clients requirement and that the client service offered correspondseffectively to their requests. In the event of complaints made by clients,should the need arise, to avail him/herself as mediator between the hotel andclients. 确保销售团队及其服务符合客户要求。如果遇到客人投诉，如有必要，应主动担当酒店和客人之间的调解人。 Ensure the availability ofafter-sales services and, in particular, concerns him/herself with clients whohave registered complaints. 确保售后服务的提供，特别要关注提出投诉的客人。 Overseethe administration of his/her team  监督市场销售团队的管理 Determines the marketing andsales strategies in all related areas required to meet the annual budgets ofthe hotel. 通过配合酒店的年度预算来决定市场销售的策略。 Set up pricing strategies inall areas, with regular reviews in keeping with the hotel needs and markettrends. 在满足酒店的需要与符合市场的趋势的情况下，制定价格策略，并定期进行评估。 Supervise the existence of anefficient follow-up on all leads towards business materialization and long-termcustomer relationship. 监督与商务和长期客户合作关系。 Through various tools (e.g.media, social events, gatherings with competition etc.), explores economicdata, new developments in certain companies’ structures, new assignments,industrial complexes, new business centers, new projects which all could be ofinterest and benefit of the hotel and distributes this information to relevant talent. 通过各种工具 （例如媒体、 社交活动、 集会与竞争等)，探索了某些公司的结构、 新分配、旗下产业、 新的商务中心、 新项目，都可能带给酒店的效益，并分发信息给相关的人员。 Keeps close follow up ondevelopments of the competitor hotels (occupancy, structural alterations,renovation, special campaigns, rate promotions, marketing efforts, theme eventsetc.). 不断跟踪酒店竞争者的信息（入住率、结构调整、创新、特别活动、价格推广、市场活动和主题宴会等）。 Ensure collaterals are keptupdated, with fresh new ideas as necessary, ensuring sufficient stock arereadily available for sales and promotional activities. 确保系统随时更新，确保在销售与促销活动中酒店有足够的房间库存。 Keep a close watch on groupproductivity/activities and follow-ups, ensuring minimal business loss, andhigher conversion rate of all leads. 密切的关注团队的生产力、活动和跟进，确保最小的商业损失，并提高所有潜在客户的转化率。 Work with DOS and SalesManagers to set up the annual rates for local/international companies, bothtravel trade and commercial accounts, devising clear understanding ofstrategies in the rates negotiation process. 与销售总监和销售经理设定每年当地或者国际公司，旅游，商务客户的价格，制定明确的谈判策略。 Ensure updated customerprofiles (PMS) and database, capable of identifying sales calls report andactivities. 确保更新客户文档和数据，能够识别销售拜访报告和活动。 Ensure an efficient two-waycommunication to keep customers updated on latest development in the hotel andhotel management of all changes in the customer profile and market trends. 确保一个有效的双向沟通，保持与客户更新对酒店及旅馆管理中客户配置文件和市场趋势的所有更改的最新发展 Feedbackand work with the other department heads to ensure delivery of  quality services to customers’ expectation and satisfaction. 为了保证达到客户的期望与满意度提供优质的服务，要及时跟进反馈。 Provide on-going marketing andsales directions and training program for talent development and businessenhancement. 为公司的人才发展提供市场销售的培训和强化培训。 Plan and execute theadvertising needs of the hotel, both local and international media, in keepingwith corporate standards and hotel image. 在保持酒店的标准下计划和执行本地与国际传媒的媒体广告。

We are looking for an Executive Chef. As an Executive Chef, we rely on you to: 1. In charge of leading the culinary departments to ensure operational efficiency, driving quality standards, whilst ensuring a high level of staff engagement. 2. Create and develop menus and recipes. 3. Maintain the highest food quality and sanitation standards. 4. Ensure the ultimate guest experience in the hotel. 5. Drive high standards of food preparation to increase profitability of the hotel. 6. Enforce the implementation of food safety programs throughout the entire division.   We are looking for someone who:  1. Be energetic, passionate, creative, good team leader. 2. Minimum 2 years in the same position in 5-star international hotel, have pre-opening hotel experience; 3. Expert in South East Asian cuisine. If you are the right person, what are you waiting for? Click the apply button now!

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大专以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责 •Formulates and recommends policies, procedures and standards pertaining to Recruitment & Selection, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, learning and Development, Performance Management and Career Development in accordance with Raffles’ established guidelines as well as national and industry, laws and customs, and ensuring that they are complied with by all departments •Develops and proposes plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business •Liaises with employment agencies, educational institutions, government bodies etc for staff and possible sources of recruitment •Formulates and recommends a sound wage and salary system, which facilitates the attracting and retaining of staff •Identifies, prioritizes and meets the short and long term training and development needs of the Hotel •Oversees the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant •Directs the Hotel’s employee events and social and recreational activities •Directs the Hotel’s employee recognition programs •在员工招聘 & 筛选、薪资及员工福利、安全以及健康、员工沟通、员工关系、学习及发展、绩效管理和职业发展等相关方面，制定并推行与莱佛士现有制度以及国家和行业的法律法规相一致的的政策、程序以及标准，并确保各部门都遵守和执行 •制定与目前及未来酒店人员需求计划，并根据酒店的经营状况确保合适的人员配置 •与招聘机构、教育机构以及政府机关等组织进行联络接洽，建立招聘渠道 •制定并推行有效的薪资系统来帮助吸引和保留员工 •觉察出并提前迎合酒店在短期或长期内可能出现的培训和发展需求 •管理酒店的员工设施，包括员工更衣室、休息室以及员工餐厅 •组织酒店的员工活动、社交和娱乐活动 •指导酒店的员工奖励计划 岗位要求 •Demonstrate leadership qualities to build strong employee engagement •Strong interpersonal skills and attention to detail •Ability to work independently •Good communicator with fluency in English and ability to communicate in Mandarin •Proven organizational skills, able to set and meet deadlines as well as follow-through •Good understanding of what it takes to build a strong service culture •High integrity and ability to keep confidentiality •Executive presence – self assured exuding quiet confidence and humility •Minimum 8 years’ experience in managing Human Resources function in a luxury hotel / hospitality industry •为建立高度的员工满意度，展现领导力品质 •熟练的人际关系技巧以及高度关注细节 •能独立承担工作 •能熟练用英语交流，普通话标准 •良好的组织能力，能及时完成工作并能做好跟进工作 •能很好地理解如何建立强大的服务文化 •为人正直并能保守工作机密 •执行力展现 – 沉着自信并谦虚 •至少8年从事奢华酒店/服务行业人力资源管理的经验

Job Summary 职位简述 He/she will implement, lead and manage the entire resort Food & Beverage operations and to achieve the highest standards. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 贯彻、领导并执行全酒店所有的餐饮运作，并使其达到最高标准。关于食品操作、卫生及储存等问题必须遵守中国法律法规、食品卫生安全要求及酒店相关规定。 Key Duties and Responsibilities 主要义务和职责 § To actively contribute to the successful achievement of the organizational goals § 为达成公司的经营目标而积极努力地贡献自己的力量 § To maximize productivities for all the food and beverage outlets § 使所有餐饮点的生产达到最大化 § Oversee the whole resort kitchen operations § 监管整个酒店餐饮的整体运营 § Ensure proper hygiene and sanitation in the work place § 确保工作场所的食品安全卫生环境 § Adequate stocks of working materials, inter–department coordination and training § 工作材料有充足库存，部门内的协调和培训 § Carry the full responsibility of the operating equipment including its inventory levels § 对餐饮运作设备全权负责，包括盘点 § Abides with the instructions and laws issued by the Chinese authorities in connection to food handling, hygiene and food storage § 遵守中国有关机构关于食品处理，卫生安全和食物储存等方面的法律法规 § Develop realistic action plans aimed to introduce and improve service, procedures and working methods § 制定切实可行的计划来提高餐饮部的产品、工作方法和流程等 § Maintain an excellent reputation in the eyes of the public, owners, management, guest and staff § 在公众、业主公司、管理层、客人和员工眼里都维持良好的形象

Job Summary 职位简述 Director of Rooms is in charge of Rooms Division. The Director of Rooms is responsible for ensuring resort provides the highest level of guest services and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the Resort by providing assistance and direction as needed.   房务部总监负责管理房务部运营。房务总监负责确保房务部所有同事都按照服务标准和程序为客人提供最优质的服务。并通过持续地关注与指导，确保酒店的战略方针及愿景规划在房务部的工作范围内得以实现。同时，房务总监也将根据需求为酒店整体的运营策略提供资源和协助 Key Duties and Responsibilities 主要义务和职责 § Communicate management strategy and targets to department headsand line talent and lead the team to achieve the goal(s). § 与各部门经理及第一线人才传达管理战略及任务，并带领整个房务部团队达到目标。 § Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. § 管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。 § Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. § 与收益管理和销售团队协作，最大化酒店入住率、收入和利润。 § Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Director of Front Office, or Director of Housekeeping to check and follow up the guest require to be completed; to check the VIP rooms daily as well. § 每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、市场销售部等分享；安排前厅部总监或客房部总监检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。 § Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. § 进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。 § Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. § 参与部日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 § Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. § 管理和控制运营设备及物资储存数量的盘点，进行计划性采购。 § Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. § 参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。 § Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. § 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。 § Verifies that all information requested by the local police authorities are adhered to and prepared accurately. § 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 § Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. § 确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。 § Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. § 系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。 § Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. § 寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。 § Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. § 系统化内部沟通渠道，以确保客人需求被准确并高效地满足。 § Sets short term and long term measurable objectives to continually improve service levels. § 为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。 § To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. § 有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。 § Liaison between all sub-departments and rest of hotel effective for guest experience. § 在房务部与酒店其他部门之间有效的沟通来提高宾客体验。 § Make sure Rooms Division Complete Division/Department Target and support hotel target on Revenue, GOP,  LQA etc . § 确保房务部门完成并协助酒店完成经营收入，毛利润、和宾客体验质量等目标值。 § Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. § 为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。 § Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. § 指引并激励房务团队，与团队建立实时的沟通，并且对人才满意度负责。 § Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. § 通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保房务部保持始终如一的服务质量。 § Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. § 在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。 § Drafts and evaluate work flows to improve and optimize organization. § 对工作流程进行制定和评估以达到优化提升的目的。 § Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. § 招聘、任命和培训出一个可胜任且有信心超越客人期待的房务部团队。 § Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. § 为团队中的高潜力人才创建职业发展规划。 § Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. § 以辅导的方式，通过绩效评估系统来认知和发展人才。 § Carry out disciplinary actions in line with hotel procedures. § 按照酒店规章制度对不合适的行为采取相应措施。 §  Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. § 参与策略计划、市场计划，预算和目标计划的准备、实施和推进，确保持续的最佳的客户满意度、销售潜力和利润。 § Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. § 参与收入预算和人员预算的制定，关注收入并对部门损益负责。 § Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. § 关注酒店行业目前和将来的发展趋势、应用实践和系统使用，确保既定的竞争计划的实施。 § Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. § 通过参与收益管理相关会议，以及支持并执行收益管理战略规划及策略，以达到客房收入最大化的目的。 § Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. § 参与月度财务相关会议，关注账目信息，以确保所有财务制度在部门内被严格执行。 § Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. § 通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。 § Ensure cleanliness and appearance of all guest related areas. § 确保所有对客区域的清洁和外观符合品牌标准。 § Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. § 与卫生经理协调安排房务部月度卫生检查，收集缺陷报告并提交行动计划，以确保食品卫生安全标准被严格地执行和落实。 § Ensures clear communications with all other department/division heads. § 确保与酒店各部门经理/总监之间的沟通顺畅。 § Participate in hotel’s Executive on Duty program (if needed). 参与酒店的行政值班（如需）。

1. 管理酒店的日常运营，包括前台服务、客房管理、餐饮服务和水疗活动等。 2. 确保所有服务符合六善标准和客户期望。 3. 监督度假村员工，包括招聘、培训、安排工作和绩效评估。 4. 与财务部门合作，制定和监控预算，确保成本效益。 5. 与市场营销团队合作，制定并执行度假村的营销策略。 6. 处理客户投诉和问题，确保及时有效的解决方案。 7. 保持对行业趋势的关注，不断改进度假村的服务和设施。 8. 与当地社区和商业伙伴建立并维护良好的关系。 资格要求： 1. 酒店管理、商业管理或相关领域的学士学位。 2. 至少5年的酒店管理经验，其中至少2年在高级管理职位。 3. 强大的领导能力和团队建设技巧。 4. 出色的沟通和人际交往能力。 5. 熟悉酒店运营软件和管理系统。 6. 能够适应快节奏的工作环境，同时处理多项任务。 7. 良好的财务管理和分析能力。 8.优秀的英语听说读写能力

Job Summary: The Executive Chef is responsible for the operations of all the kitchens and the delivery of the highest standard of food quality as per Marriott standards and procedures. Ensures that all food in the hotel, whether cooked or uncooked is consistent in terms of quality, taste and presentation as set by him. Ensures preparation of food produce superior meals within budget parameters, which will result in a profitable food operation. He plans meals, supervises and coordinates the work of chefs, cooks and other kitchen associates. He is also to be familiar with competitive operations with regards to pricing, quality and merchandising.  岗位概述：行政总厨的职责是负责所有厨房的运作，确保所有食品按照万豪的高标准，高质量出品。酒店内食品，成品或半成品保持一贯质量、口味及外观。在预算范围内提供高质量食品并保证利润。计划出品并管理、协调主厨、厨师及其他厨房员工的工作。同时也要关注竞争对手的食品、价格及质量。 Job Knowledge / Skill: 1.Must have a good knowledge and understanding of Western and basic Asian cuisines 2.Must be “hands on” and able to practice and demonstrate excellent technical kitchen skills. 3.Must have the ability and motivation to create new dishes and establish effective standards for all food production and presentation. 4.Must be a good trainer 5.Good command of English and a good communicator 专业知识技能： 1.必须熟知西餐食品及基本的亚洲菜系 2.熟练及出色的技能 3.必须有足够的能力创建新的菜肴并对食品的出品及展示作出适当的标准 4.是一个好的训导师 5.较高的英语水平及良好的沟通 Experience: At least has 5 years kitchen experience in 5 Star Hotel at supervisory level, with a minimum of 3 years as Executive chef. 经验：至少5年以上五星酒店主管级，及3年以上行政总厨的工作经验 Additional Skill required: Training skills and leadership.  With a very Proactive and positive attitude to work and demonstrate flexibility. 其它技能要求： 培训技巧及领导技能 积极主动的工作态度及很强的适应能力

【岗位职责】 1. 工程部总监负责工程部的综合管理，包括酒店所有建筑物、固定装置、配件和设备的适当维护和维修，以及技术改进、预防性维护和公用设施能耗控制。 2. 负责酒店整体生命消防安全 【岗位要求】 1、工程相关专业毕业文凭，精通机电工程设备知识 2、工作主动，目标导向型人才 3、良好的沟通能力与人际关系 4、自我驱动，目标导向，愿意挑战现状 5、始终坚持职业价值观、道德操守和诚信 6、卓越的领导团队能力 7、具有5年及以上高星级酒店工程部管理经验

将员工的工作能力通过多项技能、多项任务和有弹性的日程安排的运用而达到最大化，以完成经营上的财政目标和顾客期望。 Maximizes associate's productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 确保每个盈利部门（例如：餐厅、酒吧、宴会厅）都在遵循品牌承诺的条件下以利润最大化为目标而运作。 Ensures that each profit center (e.g. Outlet, Bar, Banquets) is operated in line with maximizing profit while delivering on the brand promise. 组织餐饮部年度经营计划的准备工作。 Coordinates the preparation of the Annual Business Plan for Food and Beverage. 对经营业绩进行战略分析以更便于得到准确而有意义的预测，适当的时候让各个部门经理参与其中。 Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate. 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。 Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate. 不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。 Evaluates local, national and international market trends, vendors and other hotel / restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge. 以支持和灵活的态度与其他管理层成员紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 经过适当的培训、指导或教导，通过提高每个部门经理的技能和能力将其效力发挥到最大化。 Maximizes the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 根据行业、公司和酒店对于餐饮部要求的变化做出反应等。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel etc. 任职条件 Qualifications 至少两年以上餐饮部总监经验或餐饮行业内大型运营体量的餐饮副总监经验。 Minimum 2 years' working experience as Director of F&B, or Assistant Director of F&B in large property. 良好的运营、行政管理及人际交往能力。 Good operational, administrative and interpersonal skills are a must.

岗位职责： 1、负责规划酒店的市场发展策略，把把握酒店在行业中的发展方向，完成酒店在行业中的市场定位，及时提供市场反馈并对酒店的市场操作计划不断优化与完善。 2、负责大客户开发、渠道拓展、商务洽谈等工作，统筹协调市场销售部所有工作。 任职要求： 1、有强烈的事业心，责任感和勇于开拓的精神，拥有敏锐的观察力、良好的沟通能力，良好的英语能力； 2、有独立组织项目营销的工作能力，兼备项目策划和市场分析能力。

【岗位职责】 1、制定及执行酒店市场销售计划。 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作；审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、大专以上文化程度；3年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

岗位职责： ·         通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财务总监和人力资源总监。 ·         全面负责对前厅部，客房部，安保部，工程部，餐饮部，厨房及康乐部的管理以及食品安全等方面的工作。 ·         积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务） ·         确保集团标准及各个部门服务与相关规范制度的培训及落实 ·         对酒店的所有区域进行例行检查，确保酒店软硬件时刻处于最佳状态。 ·         合理控制各个部门相关运营成本，在不影响集团标准，安全规范及客人体验的前提下最大化营运利润。制定具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。 ·         用专业的和激励的方法管理直接管理范围内的团队，确保团队有效合作，高效运作。 ·         合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算，目标及工作计划。 ·          组织定期的营运会议包含直接管理范围内的分部门。 ·         亲自监督每日员工工作表现与仪容仪表. ·         确保排班表是根据酒店的需求制定的并遵循了劳动法。 ·         确保酒店及直属部门完成相关关键指标包括但不限于收入，利润，SALT，QA，流失率等。 ·         促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动（菜单/价钱/推广）。 ·         辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。 ·         执行与监督酒店各项活动，如庆典，装饰，新年庆祝活动，与会议宴会主办单位的沟通与协调等。 ·         对竞争对手的价格和产品进行一年两次的调查。 ·         确保每天的VIP客人得到应有的照顾和服务。 ·         坚持酒店安全制度、紧急情况处理规定和程序。 ·         协助总经理完成酒店所有活动与相关运作工作，完成总经理安排的相关工作。 ·         协助总经理完成酒店所有与收入及市场相关的工作并完成总经理安排的相关工作。 ·         在商务总监空缺情况下，协助总经理负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作。协助总经理带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求。 ·         协助总经理制定酒店年度/季度/月度预算预测与工作计划，尤其是餐饮及宴会版块收入，并有效的予以实施。 ·         协助制定开拓市场销售战略和促销计划，实时根据市场情况进行调整。并协助督导和推动市场销售计划的进展和实施。 ·         管理特别项目及其他相关的生意，尤其是尤其是餐饮及宴会版块生意。 ·         如需要在总经理不在时代理相关工作。 岗位要求： ·         全心全意为宾客提供无与伦比的绝佳体验 ·         时时刻刻为所应为 ·         力争在业界和所在社区都位居领导地位 ·         所有工作中积极发扬团队合作精神 ·         勇于为自己的行动负责并敢于做出决定 ·         以刻不容缓的态度和纪律运营 ·         大专以上或同等学历。酒店、旅游、商务管理专业 ·         工作年限: 3-5年以上相关运营部门工作经验，具有餐饮和房务部的管理经验者优先。 ·         其他要求：流利的英语说写能力，熟练使用电脑，随机应变的能力，具有创造性。

【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 大专以上学历，相关管理专业。 2、 从事星级酒店工作15 年以上，具有2年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

岗位描述： Job Description §  确保部门活动遵循集团财务策略，恰当地完成酒店活动。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. §  保管所有帐册、日报、及酒店的其他会计资料，记载在凯悦会计及信息控制手册和相关刊物中。 Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications. §  礼貌、有效地处理所有内、外部客人的投诉和要求，跟进处理，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  与总经理和部门负责人协调并编写与酒店活动有关的所有预算与计划，完善预算控制所有流程。 Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures. §  签批所有付款凭证和费用报销，确定其所附文件齐全，以审核和证明收到的商品和服务在质量、数量及价格方面的情况。 Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.) §  确保财会部门的每个分部门都高效运行，最大程度地利用科技。 Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology. §  与凯悦国际集团的和聘请的当地的保险代理人员一起管理凯悦和当地的保险事务。 Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. §  帮助总经理编写各部门的政策及流程，写入酒店自己的内部政策手册内。 Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals. §  充分了解国家法规中有关税务、员工和公司关系的规定。 Is knowledgeable in statutory legislation in taxes, employee and industrial relations. §  监察财务部所有员工准时上班及出勤形象，确保员工制服穿着正确，且遵守酒店和部门的仪容标准，维持高标准的个人形象和卫生。 Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  检查并确认采购、收货、仓储及发货职能，即物料部的流程和控制都恰当。 Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions. §  审查每天的成本报告。 Examines daily costing reports. 任职资格 1、会计专业本科以上学历（非全日制不考虑），有注册会计师资格者优先； 2、5年以上财务管理工作经验，或3年以上相近管理职位经验； 3、熟悉会计、审计、税务、财务管理、会计电算化、相关法律法规； 4、熟练掌握高级财务管理软件和办公软件； 5、出色的财务分析、融资和资金管理能力； 6、良好的组织、协调能力，良好的表达能力和团队合作精神。 7、有国际旅行社财务管理经验者优先录用。

岗位职责： 1、根据酒店近期和远期经营目标，综合市场情况，负责提出并参与制定酒店对外销售以及招揽客源的计划。 2、充分了解和掌握市场信息，进行市场分析和预测，了解和掌握同行的业务状况，收集业务信息。研究和掌握国内外旅游市场动态和客户的潜在需求，汇集整理对外销售策略，定期向总经理提交书面报告。 3、保持上级旅游管理部门、大型旅行社、大集团公司、政府部门的密切联系，并同各个客户建立长期、稳定、良好的合作关系 4、负责酒店的宣传推广工作，积极参与酒店产品的更新、改造和组合开发，提高酒店声誉和影响力。 5、指导酒店对内、对外的各种广告活动，制定酒店短期和长期的宣传推广计划，报总经理审批后执行。 6、与各部门建立良好的协作关系，广泛听取客户意见，处理重大投诉，以确保销售计划的实施和落实。 7、培养不同年龄和不同层次的酒店销售队伍，指导销售人员不断学习、更新专业知识，提高销售技巧，以适应市场的变化。 8、定期对下属人员进行绩效评估，按照公司的奖惩制度进行奖惩，不断提高营销部人员的思想素质、专业技能、组织活动能力、开拓进取精神，培养销售人员高度的责任感。 9、审阅每天的业务报表，了解当天的酒店客房出租率、营运状况、接待情况，组织协调各部门，按照规定要求接待号VIP客人。 10、向上一级领导提交销售和公关活动的计划，经审批后，组织有关人员，准备宣传资料，并制定行动方案。 11、全面负责酒店产品的对外销售工作，包括客房、会议室、餐饮项目等，通过开展市场调研、客源定位、销售推广、信息收集与反馈，对酒店产品、价格、渠道及促销办法等进行营销组合，建立广泛的销售网络，为酒店开辟市场。 任职要求： 1、30-45岁，酒店管理、工商管理等相关专业本科以以上学历。 2、3年以上五星级以上酒店总经理或产业***负责人岗位工作经验。 3、具有良好的职业道德，较强的沟通协调和应变能力，较强管理和团队建设能力。 4、对市场有敏锐度触觉，具有五星级以上酒店经营管理经验。