- Assist Marcom Manager in preparing photos / graphics for hotel collateral items   协助市场传讯经理准备酒店宣传照片/图片； - Ensure all hotel collaterals and advertisements are up to Marriott brand standard   确保所有酒店宣传品和广告达到万豪品牌标准； - Proof reading for hotel press kits and all other release to public   负责对酒店新闻稿和其他所有向公众发布的文案进行编辑校对； - Assist to manage hotel collaterals including adjusting hotel photos & powerpoint presentations   协助管理酒店宣传品包括调整图片和幻灯片演示

1.负责整个餐饮部的日常经营管理。 2.作为部门的管理者， 直接参与和执行各个餐厅运营管理。 3.提升客人和员工的满意度和创造做大化的收入。 4.协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 5.制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 6.建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 7.上级领导安排的工作任务。 【岗位要求】 1、3年以上餐饮管理工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、宴会、大堂吧的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

1. Liaises closely with Sales Team in proposing the best deal when handling leads/inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed event. 当销售团队操纵生意案例/ 需求（价格策略、特殊需求）时给予建议和支持，使生意问询尽快确认。 2. Prepares proposals / contracts for leads / inquiries received from Sales Managers. 当从销售经理处拿到生意需求时，及时为客户准备计划书/合同等。 3. Follows through from negotiation until departure for events assigned. 对于分派的会议活动从谈判开始跟进直至团队离开酒店。 4. Liaises with clients on finalising details and gives professional advice on set-ups and planning of events. 和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。 5. Practices up-selling at all opportunities to maximise revenue. 参加能提升销售额的所有机会,确保收益的最大化。 6.Ensures effective communication with clients and internal departments. 保证与客户和酒店各部门的有效沟通。 7. Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting. 将团队涉及的信息分发至酒店各部门。例如：发宴会通知单，团队简介和会前沟通会。 8. Maintains close co-ordination with respectivedepartments on organisers’requirements and last minute event requirements. 在会议组织者有需求或有紧急需求时及时与各部门进行沟通协调。 9. Be visible to organizers and clients during their event/group dates and monitors guest satisfaction. 让活动组织者和客户在活动/团队停留期间能够联系到自己及提升客人的满意度。 10. Oversees the operation of banquet functionsand works closely with variousdepartments to ensure quality service is delivered to ourclients at all times. 检查宴会运行部门和与其一起工作的各部门工作，确保随时提供优质的服务给客人。

To supervise the Front Office all units activities during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads. 当班时管理前厅部各岗位工作，并处理宾客关系和要求；当酒店高级管理人员和部门经理不当班时承担值班经理角色。 1. Familiar with Front Office Policy and Procedures. 熟悉前厅部各部门服务标准及操作程序。 2. Maintain good knowledge of all corporate programs. 熟悉酒店所有的公司协议。 3. Maintain good knowledge of Hilton HHonors program, ensuring correct handling and actively participates in enrolling new members. 熟悉希尔顿荣誉客会计划，确保正确处理并积极发展新会员。 4. Maintain good working relations with all departments. 与所有部门保持良好的工作关系。 5. Review arrival information on a daily basis; VIP, Hilton HHonors, Regular guests, Groups, special requests etc. 检查当日抵店客人信息，包括VIP贵宾、希尔顿荣誉客会、常住客、团队以及其他特别要求的预定。 6. Conduct VIP room inspections with particular emphasis on cleanliness and standard set up. Make sure the amenity was property set up. 负责检查贵宾房间，确保房间清洁并按照标准布置房间，确保欢迎品送至房间。 7. Meet VIPs, HH, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory. 接待VIP贵宾、希尔顿荣誉客会、常住客和长住客，并确保他们满意入住。

This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 1. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。      2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6. To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. 礼貌、友好、周到、准时地对客人进行餐饮服务，努力使客人满意。同时，向客人推荐酒水，并进行酒廊的收银。 7. Confidently knowing the beverage menu contents and be able to explain them in detail to guests. 熟悉掌握酒水单并可以自如地向客人做以介绍。 8. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products straws and stirrers, condiments and produce based on projections from the daily functions sheet. 保持吧台充足的日常供给，包括酒水、酒具等。 9. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. 负责新鲜水果、蔬菜、配菜、果汁等的日常供给。 10. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control. Check guests for proper identification. Detect and act upon guest inebriation as trained. Demonstrate knowledge of liquor laws. 礼貌友好地问候客人，确保客人需要的酒水、酒具等能够符合标准地送到，核查客人的身份，训练有素地察觉到酒醉的客人，了解有关饮酒的法律知识。

1.召开例会，对各区域节能、卫生状况进行检查。 2.加强员工管理、员工培训、人员调度、耗材管理。 3.加强餐饮服务现场管理，VlP服务亲自带领服务。 4.处理简单的宾客投诉，加强客户关系维护。 5.协助餐饮部经理做好其他方面餐厅管理工作。

1. 上岗前查看当天抵店客人信息，包括贵宾，温德姆会员，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部 2. 负责正确使用登记程序、填写登记卡、房间分配、信用方针等 3. 与所有部门保持良好的协作关系，特别是客房部与预订部。协助宾客服务经理检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息 4. 负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票 5. 负责正确处理保险箱业务   6. 负责团队抵店前的准备工作，确认团队总帐单以确保正确收款 负责遵守饭店政策与服务程序，正确完成客人离店手续 7. 熟悉房费、折扣、包价、饭店设施和特殊活动等相关知识，同时确保接待员正确掌握

【岗位职责】 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责员工人事档案的管理, 及对外公文之草拟和处理。 5、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 6、负责各种人事政策的具体实施及检查工作。 7、协助培训经理根据酒店培训需求设计培训课程，并教授部分课程。 8、协助部门经理设计，实施为满足部门培训需求的培训课程，确保培训的有效性。 9、协助组织酒店各项员工活动、技能比赛。 10、培训的内务工作，包括酒店培训档案及员工培训情况的记录和更新、培训器材的管理、以及培训资料的准备。 【岗位要求】 1、英文听说读写流利。 2、熟练运用电脑制作文档、电子表格和幻灯片。 3、至少2年酒店工作经验，或至少1年教育经验。 4、具有良好的沟通能力和协调能力。 5、 具有较强的文字综合能力和口头表达能力。

1.  General supervision of shift operation, all team members under his control and the allocation of work and distribution of the workforce in accordance with instruction from the Chief Engineer. 根据总工的指示，全面对工程部的运转进行监督，负责对员工进行分配工作。 2. Liaise with the Engineer in the department preventative maintenance program and supervise the implementation during his duty. 与各主管联络，在本班内检查计划维保工作的进展情况。 3.  Inspect and control the efficiency of all plants, associated system and equipment. 检查和控制所有机房、相关系统和设备的运转效率。 4.  Recommend changes of equipment or procedures to achieve the highest possible savings on operation and energy cost. 从节能方面提出有关设备和运转程序的建议。 5.  Maintain a Log Book of all occurrence during his watch. 在本班内在记录本上记录发生的事情。 6.  Ensure smooth hand-over to the next shift team member and discuss action to be taken with respect to uncompleted work and any special attention required. 确保顺利交接下一个班次，对于未完工作所需采取的措施和需特别关注的事项要交接清楚。 7.  Make inspections of all areas of the building and grounds to ensure safety operation; supervision of works in progress and notify defects to be corrected. 检查室内外的设施设备确保正常运转并检查工作的进展情况，对错误的情况及时更正。 8. Supervise the section’s daily work, equipment’s running, repair order, does the Maintenance work on time with high quality. 做好日常行政运作，设备运行，工程工作单，设备维修保养单的工作按时、按质、 按量完成，督导员工做出最佳的工作表现。 9. Assist in coordinating the work of contractors on the scheduled job. 协调承包商工作的时间安排。 10. Act as a fire chief during his duty. Be responsible for the hotel safety. 在本班次内全面负责酒店消防工作。 11. Supervise and inspect hotel department’s fire preventive works and take proper measures to stop any violation of the fire prevention works. 监督和检查各部门的消防工作，对违反的行为进行制止。 12. Supervise and train technicians and apprentices in the correct performance of their duties and development of skills and knowledge to prepare them for eligibility to high grades. 监督员工的工作表现并培训提高员工的工作技能，使员工有能力胜任更高职位。 13. To manage the working tools, and register the team member’s name that had get the tool. 管理好本系统的材料及员工借领工具，领用材料的登记、保管制度。 14. Responsible for recommending disciplinary action in respect of his subordinate. 负责对员工的过失提出处理建议。 15. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 16. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

1.  Supervises team members at the HR Office ensuring the department’s daily operation is running smoothly and team members discipline is adhered to.督导人力资源部的员工的日常工作，以确保日常部门运作的顺利进行和员工纪律的正确实施。2.  Liaise with local government authorities regarding labor law, labor relations and arbitration cases.和政府部门保持密切关系，及时更新在劳动法律、劳动关系和劳动仲裁方面的信息。3.  Prepares procedure released concerning the labor contracts for team members.准备劳动合同相关的政策程序。4. Develops and maintains an team member relations program, include social and sports activities, service award programs, and employee counseling to increase team member’s satisfaction.建立并且发展员工关系系统以提高员工满意度，其中包括各项社会以及体育活动，服务奖项和员工咨询等。5. Takes charge of recruitment according to hotel business requirement and the manning situation.根据酒店的经营需要和人员现状，及时有效的完成招聘任务。 6.  Handle the check in/out for Level 8 and above team members.  负责8级及以上员工入职和离职手续。 7.  Supervises and checks all records on sick leave, medical expenses, misconduct and Personnel Action Form.监督检查所有休假、医疗费用、违纪以及人员变动表格的正确管理和操作。8. Supervises and support the  HR supervisor to manage the team member facility.指导人事主管管理好员工设施。 9.  Maintain safety and cleanliness of work areas and team member areas, including, but not limited to, the team member restaurant and locker rooms. 保证工作区域及员工区域的安全及卫生，如员工餐厅、倒班宿舍等。 10. Supervises and support HR supervisor coordinatoratorployee to keep the fluent and right operation on B&C.指导人事部主管有条不紊的处理好所有员工薪酬福利方面的运作。11. Ensures the security and confidentiality of the HR Department is strictly adhered to.保证人力资源部严格遵守相关的保密政策。12.  Initiate any new and improved system/procedure to be implemented in order to upgrade all personnel filing system and records.推动新政策程序以及系统的实施，以更新人事的存档系统和人事相关的各类档案。13. Handle team member’s complaint and communicate with the other department.有效处理员工投诉并和各部门沟通解决。14.  Exit interview and Turnover analysis.进行离职面试并进行员工流失率的分析。15. Assumes the duty of the HR Director during her absence.人力资源总监不在的情况下，代理其工作。 16. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

该职位为中餐厅NO.2    1.主动听取客人、团队成员和供应商提出的问题并作出回应。尝试找到解决办法。 2.对明确而简单的问题立即找到解决办法。 3.知道如何处理临时紧急情况。 4.在本职工作中善于积极从经验中学习。 5.在任何环境中表现出热情，对服务客人感兴趣，乐于使他人感到受欢迎。 6.善于激励他人，积极回应批评意见。 7.善于沟通，展示热情使客人乐于尝试新体验。 8.认真回复客人，做好每一件事来预测和回应客人的需求。 9.处理异议并营造友好氛围。 10.遵守程序，守时，具有良好形象，准确完成任务。 11.诚实可信，保证本职工作的顺利完成，并勇于承担责任，言出必行。 12.确保遵守规则和程序，在任何可能导致缺乏质量/安全的情况下，向适当的人提出建议。 13.积极热情，始终能够共享信息。 14.具有积极合作的精神，向他人寻求建议，能够准确意识到自身在团队中的角色。 15.具团队精神，展现适应团队管理的灵活性。 16.尊重他人的文化习惯，努力达成意见一致，对凡是保持好奇心，乐于尝试新体验。 17.善于接受他人的建议，乐于借助一切机会学习新技能以便于改进自己的工作表现。 18.以极其热心的态度执行工作任务，并取超前意识。 19.理解相关HACCP规定和部门的运作程序。 20.在工作过程中保证自己及他人的健康及安全。 21.积极满足客人的需求，准确定位自身以对客人进行反馈。 22.同意并执行能够促进客人服务的行动，以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。 23.保证在服务期间，客人的一切需求与投诉都能够及时高效地解决。 24.能够在忙碌日与特殊情况在餐厅及吧台当班。 25.能够发现引起客人满意或不满意的主要原因，并保证能够及时与相关人沟通信息。 26.了解部门标准的细节，并能够向团队解释标准。 27.通过反复检查，督导服务标准的实施工作。 28.在影响到客人服务之前发展改进不足的工作计划，并保证相一致的执行。 29.准备考勤表及员工工作安排以达到运营需求（考虑内部活动，客人入住率，特殊活动及产品促销等等）。 30.协助与前厅部和团队客人的沟通，最大限度地满足团队客人的房内餐饮，并保证在团队客人到达时与团队客人的领队直接联系。 31.分配，指派，组织授权餐厅日常的经营工作。 32.了解其他部门的情况以及对自己部门的影响。 33.预先准备并确保各种经营设施设备的充足，在需要时管理部门运营，做出行动，以保证在服务期间内服务的流畅进行。 34.与客房部及工程部通力合作，保证部门设施的完好及清洁，以保证跟进服务的持续性。 35.确认每个班次之间做好总结，并与下个班次进行工作交接，保证对工作所需求的技能知识的深入了解。 36.保持工作职能的更新，与厨房部建立良好沟通。 37.协助餐饮经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单修改。 38.参加餐饮部的例会，能够意识到商务中的各种情况。 39.经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。 40.协助餐饮部经理，准备促销活动宣传册。 41.创造一个全员营销的工作环境，为自己和团队设定更高的营业目标，通过改进措施来创造酒店的销售收入。 42.在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。 43.通过对Micros 系统及薪金水平进行分析，制定工作计划。 44.完成餐饮部经理要求的财务报表及各种日常财务报表。 45.能够预测部门收入及成本，遵守酒店的各项财务制度。 46.坚决执行各种成本制度，与团队成员分享近期财务状况。 47.为团队成员解释分析财务计划中的异常情况。 48.协助餐厅经理制定合理的员工休假计划，理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。 49.与团队沟通酒店运营的关键信息。 50.为自己和团队设定并同意部门目标，向酒店其他员工展示团队的要求。 51.促使团队中的成员竭诚合作。 52.随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。 53.有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。 54.了解部门正常运转所需要的人数及人员素质。 55.负责面试并进行高效的招聘工作，保证应聘人员在入职前得到一切相关信息。 56.保证部门目标以及服务标准培训计划的执行。 57.根据部门目标及反馈，经常性的对员工及团队的表现加以评估。 58.为了满足商业需要，制定并实施部门培训计划，回顾并评估所有培训活动。 59.根据法律及酒店指南开展年度评估活动，并指出个人发展计划。 60.介绍合适的产品知识课程。 61.参加培训计划，为培训生制定结构严谨的培训计划，以帮助开展其服务业的职业生涯规划培训。 62.分配任务以利于自身及团队的发展。 63.执行餐饮部经理分配的任何其他工作任务。 64.餐饮部的工作使命在所有员工当中被建立并贯彻。 65.维护最高的专业个人形象。 66.保护商业机密。 67.执行任何工作任务都像执行部门经理下达的任务一样。 68.完成任何其他合理的职责和被指派的职责。

岗位职责 1、协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2、大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3、要负责处理宾客的问题和投诉。 4、要负责重要宾客的迎领工作。 5、进行整个酒店的安全和日常的设备检查工作。 6、解决当班期间发生的安全问题。 7、向其它班次协调交班记录上需要沟通的事项。 岗位要求 1、大专以上学历，有同岗位工作经验3年以上。 2、能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4、注重细节，工作有责任心，敢于承担责任，执行力较强。 5、有上进心和良好的学习能力和抗压能力。

As a Service Leader - Procurement, we rely on you to * To maintain high level of honesty and integrity in all transactions. * To minimize operating cost without compromising quality of products. * Enhance the usage of current contracts signed and have new contracts signed. * To ensure all products pruchased could meet the requirement of operational departments. * To sign contracts with suppliers with most favorable conditions for the hotel. * To create an environment of open and clearing transactions in between our suppliers (external customer) and operational departments (internal customers). We are looking for someone who: * Has a can-do attitude * Guest relations to host International tourist, communicates and writes with fluency in English (as well as the local language) * Has at least 1 year or above relevant experience in a similar capacity previously * Has strong interpersonal and communication skills 作为宾客服务主管- 采购部, 我们希望您承担以下职责： * 在所有交易中保持高度的诚实和正直。 * 在不影响产品质量的前提下，最大限度地降低运营成本。 * 加强现有合同的使用，签订新合同。 * 确保所采购的产品符合运营部门的要求。 * 与酒店最优惠的供应商签订合同。 * 与最有条件的供应商签订合同。在我们的供应商（外部客户）和运营部门（内部客户）之间创建一个开放和清算交易的环境.   候选人应具备以下能力: * 积极完成工作的态度 * 负责接待国际游客，用流利的英语（以及当地语言）进行交流和写作 * 至少一年及以上 相关工作经验 * 具有较强的人际交往和沟通能力

As a Service Leader - F&B Service, we rely on you to * Interact and engage with restaurant guests and manintains high quality service standards * Motivate team members and maintain a high level of team spirit (or team cohesiveness) * Handle guest complaints effectively and professionally * Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective * Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitablity evaluation etc. We are looking for someone who: * Experience in F&B department, good F&B knowledge and service awareness * Guest relations to host International tourist, good command of English is preferred * Loves interacting with guests * A self-starter and a team player * Enjoys being challenged 作为宾客服务主管 - 餐饮部，我们希望您承担以下职责： * 与餐厅客人互动并保持高质量的服务标准 * 激励团队成员，保持高水平的团队精神(或团队凝聚力) * 有效和专业地处理客人的投诉 * 不断从同事、客人和老板的角度提高满意度 * 与服务经理合作支持餐厅的日常运营，协助完成月度预测，周计划，餐厅盈利能力评估等工作 候选人应具备以下能力： * 酒店餐饮部相关工作经验，具有良好的餐饮知识以及服务意识 * 接待国际游客，英语基础良好者优先考虑 * 喜欢客人互动 * 积极主动，有团队合作精神 * 喜欢挑战

As a Service Leader - Front Office, we rely on you to * Responsible to provide guest services and handle the set-up of daily reservations and check in and check out of guest in accordance with the objective, performances and quality standard established by Shangri-La Group and Pudong Shangri-La, Shanghai * Ensure all guest request are being complied * Handle guest complaints effectively and efficiently by being responsive and receptive, and analytical * Motivate and ensure staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience * Provide coaching and counseling on standards and procedures for the department We are looking for someone who: * Good presentation skills * Guest relations to host International tourist, good command of written and spoken English * Preferably has at least 1 year working experience in a 5* hotel background * Friendly and approachable personality * Good communication skills 作为宾客服务主管 - 前厅部，我们希望您承担以下职责： * 根据香格里拉集团和上海浦东香格里拉的目标、执行标准和质量标准，负责给客人提供接机服务和处理日常预订、入住和退房业务 * 确保所有客人的要求都被满足 * 及时高效地处理客人投诉 * 激励团队成员，保持高度的团队精神（或团队凝聚力） * 向团队成员提供培训及指导，使团队保持酒店服务标准 候选人应具备以下能力： * 良好的表达能力 * 接待国际游客,需良好的英语书写能力和语言能力 * 至少有1年五星级酒店相关工作经验者优先 * 友好的有亲和力的性格 * 良好的沟通能力

As a Service Leader - Public Area, we rely on you to * To have complete knowledge of the Shangri-La's standards operating policies and procedures; * To have complete knowledge of the Shangri-La's experiences and Group specifications; * Inspects all public areas and back of house areas daily; * Ensures that all tasks are completed on time and in accordance with standards。 * Ensures public area attendants' work assignments are completed. We are looking for someone who: * 2 year experience in a similar capacity * Guest relations to host International tourist, Speaks and writes English well * Warm and friendly personality * Good communication skills * Good organizational skills * Creative and open-minded 作为宾客服务主管 - 公共区域，我们希望您承担以下职责： * 具有全面的香格里拉标准的运作政策及程序方面的知识； * 具有香格里拉质量标准、服务标准及集团规范之运作知识； * 每日检查所有的公共区域和后区； * 确保所有的工作按照标准按时完成； * 确保公共区域员工完成所分配的工作。 候选人应具备以下能力： * 2年类似工作经验 * 热情友好的个性 * 良好的沟通技巧 * 良好的组织能力 * 创造性和开放性

We are currently looking for a Service Leader - Room Service to join our F&B team. * To have complete knowledge on the food / beverage / service available in sections appointed * To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures * Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed * Monitors and ensure smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable) * Handles minor complaints and reports them to the Manager or Assistant for proper action Requirement We are looking for someone who: * Has a passion for Food & Beverage * Experience in F&B department, good F&B knowledge and service awareness * Guest relations to host International tourist, good command of English * Loves interacting with guests and customers * Willing to work shifts 作为宾客主管 - 送餐部，我们希望您承担以下职责： * 对指定的部门提供的餐饮/服务有完整的了解 * 了解并应用酒店消防与生命安全程序/应急程序 * 保持食物、饮品/服务/清洁水准的一致性 * 监督和确保指定的部门 (餐厅/宴会/酒水-适用) 的顺利运作 候选人应具备以下能力： * 对餐饮有热情 * 酒店餐饮部相关工作经验，具有良好的餐饮知识以及服务意识 * 接待国际游客，英语基础良好 * 喜欢与客人互动 * 愿意轮班

We are currently looking for a Service Leader - Yi Cafe to join our F&B team. As a Service Leader - Yi Cafe, we rely on you to * Responsible for the daily work of restaurant  * Provide quality F&B service in accordance with hotel operating procedures * Ensure the smooth operation of the work section appointed * Consistently looks for ways to enhance guest satisfaction * Create an exceptional experience for our guests  We are looking for someone who: * Has a passion for Food & Beverage * Experience in F&B department, good F&B knowledge and service awareness * Guest relations to host International tourist, good command of English is preferred * Loves interacting with guests and customers * Willing to work shifts 作为宾客主管 - 怡咖啡，我们希望您承担以下职责： * 分别负责咖啡厅的日常工作 * 遵守酒店操作规程，提供优质的餐饮服务 * 确保工作的顺利开展 * 始终如一地寻找提高客人满意度的方法 * 为客人创造非凡体验 候选人应具备以下能力： * 对餐饮有热情 * 酒店餐饮部相关工作经验，具有良好的餐饮知识以及服务意识 * 接待国际游客，英语基础良好者优先考虑 * 喜欢与客人互动 * 愿意轮班

As a Service Associate - Customer Sales, we rely on you to * To provide the highest level of service to promote customer satisfaction/retention while optimizing booking opportunities.   We are looking for someone who: * 1 year experience in a similar capacity. * Excellent oral and written English. * Commitment to professional values. * Creative and open-minded. * Experience in local market.   作为宾客服务员 - 预定部文员，我们希望您承担以下职责： * 提供最高水平的服务，在优化预订机会的同时提高客户满意度/保留率。   候选人应具备以下能力： * 1年类似工作经验 * 优秀的英语听说读写能力 * 对职业价值的承诺 * 有创造力，开放性思维 * 有本地市场经验

As a Service Leader - Chef de Partie, we rely on you to * Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards. * Ensure all Health and Safety standards and policies are followed correctly. * Assist to manage the overall kitchen operation. * Maintain a close and positive relationship with the team. We are looking for someone who: * Has at least 2 years working experience hotel operations * Committed to serving food of the highest quality * Adaptable * Good personal hygiene * Willing to work shifts 作为宾客服务主管 - 厨房主管，我们希望您承担以下职责: * 按照香格里拉的服务和卫生标准维护食品制备流程。 * 确保正确遵守所有健康及安全标准和政策。 * 协助管理厨房的整体运作。 * 与团队保持密切和积极的关系。 候选人应具备以下能力: * 至少拥有2年的酒店工作经验 * 致力于提供最优质的食物 * 适应力强 * 良好的个人卫生 * 愿意轮班工作

As a Service Associate - Demi Chef/Commis I/Commis II, we rely on you to * Responsible for supervising, coordinating and participating in the preparation of hot and /or cold food within the assigned kitchen; * Ensuring that the quality of work conforms with the standards set by the Executive Chef of the Hotel. We are looking for someone who: * Hotel school graduate or apprentice * Adaptable * Good personal hygiene * Enhance potential 作为宾客服务员 - 副主管/一级厨师/二级厨师，我们希望您承担以下职责: * 负责监督、协调和参与指定厨房内的冷热食品的准备工作; * 确保工作质量符合酒店行政总厨制定的标准。 候选人应具备以下能力: * 酒店学校毕业生或学徒 * 适应力强 * 良好的个人卫生 * 提升潜力

As a Service Associate - Engieering, we rely on you to * Provide the engineering technicians * Maintain electrical and mechanical plant & equipment of the hotel * Organise the record for the future planning We are looking for someone who: * Has a passion for Engineering * Understands engineering equipment in a hotel * A friendly, helpful and trustworthy * Enjoys taking on a new challenge * Not afraid to take up new challenges * Always prepared * Has relevant experience with an International 5* Hotel Group * A motivator and a self-starter 作为宾客服务员 - 工程部，我们希望您承担以下职责： * 具备维修技能能处理日常维修工作 * 对酒店电子、机械等设备进行保养维护工作 * 整理记录，以应对未来工作计划 候选人应具备以下能力： * 对工作抱有热情 * 对酒店设施和相关技术熟悉 * 为人随和，愿意帮助他人，值得他人信任 * 愿意接受新的挑战 * 敢于承担更高的挑战 * 有五星级酒店工作经验 * 对待工作，时刻准备着 * 会自我约束和激励

We are currently looking for a Service Leader - Jade On 36 Bar Bartender to join our Food & Beverage team.   As a Service Leader - Jade On 36 Bar Bartender we rely on you to Interact and engage with Bar guests and maintains high quality service standards Motivate team members and maintain a high level of team spirit (or team cohesiveness) Handle guest complaints effectively and professionally Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, bar profitability evaluation etc.  Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the bar.   We are looking for someone who: Has a passion for Bar Loves interacting with guests Believes in teamwork Preferably has working experience in either a luxury Bar or a 5* hotel background Guest relations to host International tourist, communicates with fluency in English & Japanese (as well as the local language) A self-starter and a team player Enjoys being challenged   宾客服务主管 - 翡翠36酒吧调酒师，虚位以待   作为宾客服务主管 - 翡翠36酒吧调酒师，我们希望您承担以下职责： 与酒吧客人互动并保持高质量的服务标准 激励团队成员，保持高度的团队精神（或团队凝聚力） 有效并专业地处理客人的投诉 始终如一地从同事、客人和老板的角度来提高满意度 与服务经理合作支持日常运营，协助完成月度预测、周计划、餐厅盈利能力评估等工作 与服务经理合作，负责酒吧的运营，包括但不限于酒吧的整体氛围   候选人应具备以下能力： 对酒吧餐饮有热情 以热情的态度提供客人优质的服务 喜欢与客人互动 有豪华餐厅或五星级酒店相关工作经验者优先 接待国际游客，能流利地使用英语、日语沟通 愿意轮班

As a Service Leader - Room Service, we rely on you to * Monitors and ensure smooth operations of Room Service * Maintains consistency in quality of food and beverage / service / cleanliness * Handles minor complaints and reports them to the Manager or Assistant for proper action * Ensures co-operation and smooth communication between staff and other departments We are looking for someone who: * Has a passion for Food & Beverage * Experience in Room Service, good F&B knowledge and service awareness * Guest relations to host International tourist, good command of English is preferred  * Loves interacting with guests and customers * Willing to work shifts 作为客房送餐主管，我们希望您承担以下职责： * 监督和确保本部门的顺利运作 * 保持食物、饮品/服务/清洁水准的一致性 * 处理小的投诉, 并向经理或助理报告, 以采取适当的行动 * 确保在本部门和其他部门的工作人员之间顺畅合作及沟通 候选人应具备以下能力： * 对餐饮有热情 * 酒店送餐部相关工作经验，具有良好的餐饮知识以及服务意识 * 接待国际游客，英语基础良好者优先考虑 * 喜欢与客人互动 * 愿意轮班