协助推广艾迪逊品牌文化及理念，并且确保所有的培训和发展计划与集团的愿景及使命紧密关联。该职位须与行政委员会及酒店指导团队探讨并确定员工及公司的发展需求。该职位有责任确保开展有效培训帮助达到所要求的经营业绩。培训课程必须关注多个方面，包括产品知识，公司理念，客户服务以及领导力技能。培训的展开需要评估，设计及制定培训计划，并且开展宾客及集团的培训课程。评估培训效果，确保艾迪逊及酒店业主的培训投资得到相应的回报CORE WORK ACTIVITIES核心工作内容： Managing and Administering Employee Training管理员工培训课程 Managing Training Budgets 管理培训预算 Developing Training Program Plans and Budgets 设计培训课程 Evaluating Training Programs Effectiveness 评估培训项目效果 Managing Employee Development Programs 管理员工发展计划 Others 其他

【岗位职责】 1、全面负责宴会和会议，展示会等的推销、预订工作； 2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对高档宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 岗位要求 1、本科以上学历，有相同岗位工作经验3年以上。 2、具有良好的沟通能力和协调能力。英文听说读写能力优秀。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责 1、根据公司人力资源规划制定相关部门的招聘策略、招聘计划； 2、负责相关领域的人力资源市场分析，有效管理及优化招聘渠道； 3、负责相关部门的具体招聘工作，包括人才寻访、面试、录用等； 4、参与招聘体系建设及相关的优化、创新项目。

【岗位职责】 1、负责酒店人力资源部的管理工作。 2、负责制定酒店人力资源政策、制度。 3、建立酒店的招聘管理体系，有效控制员工流动率。 4、制定酒店人力资源规划，并组织实施。 5、组织完成年度培训计划，针对核心员工进行职业规划。 6、建立和谐的劳资关系。 7、建立绩效管理与考核体系。 【岗位要求】 1、熟知国家、地区劳动法律法规及相关政策。 2、具备英语听说读写能力。 3、管理类专业，接受过系统的人力资源管理理论培训者优先。

Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2, 7and 14. Its prime downtown location provides extensive convenient transportation coverage.   上海静安香格里拉坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线、7号线和14号线，其优越的市区中心位置提供了广泛便利的交通覆盖。   We are currently looking for a Service Manager - F&B Promotion & Marketing to join our F&B team.   As a Service Manager - F&B Promotion & Marketing, we rely on you to:   •In charge of the overall development, co-ordination and execution of all F&B Marketing and communications activities •Communicate with internal and external stakeholders •Execute hotel F&B promotional events related activities  •Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, written communications   We are looking for someone who:   •Takes pride in being a hotelier •Enjoys crafting creative and best-fit solutions •Communicates and write with fluency in English (and local language) •Preferably has F&B experience in the hospitality industry •Has strong interpersonal and communication skills   工作概述：   •协调和执行所有的餐饮市场和宣传活动 •与内部和外部的相关者进行良好的沟通与协调 •执行酒店餐饮推广活动相关活动 •通过直接销售、电话、传真和书面沟通，为酒店在主要市场区域保持高水平的曝光率   岗位要求：   •以成为酒店人为荣 •享受创造性和最佳匹配的解决方案 •流利的英语（和当地语言）交流和写作 •有酒店业餐饮部相关经验者优先 •具有较强的人际沟通能力   If you are the right person, what are you waiting for？ Click the apply button now！

岗位职责 1.管理酒店日常财务管理工作。 2.建立财务管理体系，完善各项财务管理制度。 3.完善内部控制体系，检查财务运行情况。 4.监督检查酒店财务运做和资金收支情况。 5.负责与财政、税务等有关部门保持良好的关系。 6.帮助会计人员解决会计核算中的疑难问题，并向财务总监报告。 7.审核每日现金、银行存款日报表，并在签章后，报送财务总监。 岗位要求 1.本科以上学历，财经类专业，高级会计师或注册会计师。 2.5年以上酒店财务部总会计师以上职位工作经验。 3.能全面承担财务及审计的各项职责，能对经济业务做出及时准确的评估。 4.熟悉酒店行业财务流程, 熟悉国家财务、税务、审计等相关法规政策。

1. 建立及完成人力资源部年度目标计划。 2. 建立、保持及保证执行所有人力资源部政策及执行程序。 3. 管理部门的战略规划和发展。 4. 制定和维护酒店人员预算和人力资源部运营预算。 5. 发展、保持、协调酒店内部培训计划，提供有效的技能培训及管理培训。 6. 指导及协调人力资源部活动进行招聘、培训、发展、授权、指导，为所有员工提供咨询。 7. 建立及管理聘用、工资等各项福利计划。 8. 监督员工餐厅、更衣室及每个为内部客人服务的区域的服务质量。 9. 进行本地员工资及福利调查，提出员工福利计划。 10. 协助总经理在酒店营造和谐融洽的沟通氛围。 此工作职责列表并没有罗列出所有的工作细节，员工需随时完成领导交办的其他工作。

岗位职责: 1. 负责管理部门日常营运工作； 2. 指导员工需在安全标准下使用机械设施，并提供培训给同事，让他们能在指定时间内执行相关的工程任务/工单；   例如：   1) 使用木具机械以修理木柜及其他家具，以及所有类型家具的饰面及安装技术；   2) 需执行布艺镶饰及“富美家”板切割、喷涂及配色，并进行修理或改装不同类型受损的家具、  门、柜、设备及配件。 3. 定期检测工具设备和机械设施的运作及维修保养，处理紧急事件和工单。 岗位要求: 1. 需具备本科学位； 2. 具备相关专业木具机械操作经验和知识； 3. 5年或以上相关工作经验及3年管理经验； 4. 良好中英文书写及沟通能力。

1. Maximizes net room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein. 通过充分了解所有预订渠道、库存管理和价格，最大限度地增加净客房收益贡献。 2. Continuous analysis of changing channeldistribution models and the impact on consumer booking trends. 不断分析变化的渠道分销模式和对消费者预订趋势的影响。 3. Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels. 通过确定和管理价格等级、限制停留和其他策略来实施酒店和企业定价战略，该定价战略符合需求因素，并通过所有分销渠道对其进行管理。 4. Ensures the hotels representation (brochure information) is accurate, engaging and supports the hotels selling strategy in all distribution systems. 确保酒店介绍（宣传册信息）准确和有吸引力，并支持所有分销系统中酒店销售战略。 5. Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly. 监测临时住店顾客、团体和旅游团顾客的预订速度，以确定定价和有效控制所有预订分销源。讨论变化，从而在分销计划中实施这些变化。 6. Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace. 跟踪和分析有竞争力的固定定价和收益战略，并能够预知市场中有竞争力的固定定价的变化反应。 7. Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes. 在战略策划、营销计划和预算过程中发挥积极作用。 8. Chairs and prepares materials for the weekly Revenue Management Meetings and follows the Pullman guidelines for meeting content. 主持并准备每周的营运收益会议材料，遵守铂尔曼会议内容的指导方针。 9. Provides leadership and guidance to the reservations team. 领导预订团队并提供相关指导。

岗位描述： 1.负责人事系统的管理及维护。 2.负责人事档案的管理，及对外文件的草拟及处理。 3.负责每月社保及公积金工作。 4.负责月度考勤审核及相关人事变动单据的跟进审核。 5.确保入离职员工信息录入的准确性。 6.负责薪酬福利相关的月度报表。 岗位要求： 1.至少一年或以上薪酬福利相关工作经历。 2.大学及以上学历，良好的英语听说读写能力。 3.工作认真负责，良好的沟通能力，抗压能力强，具有团队合作精神。 4.熟练使用办公软件。 5.熟悉国家及当地法律法规。

专业知识技能： 1. 具备领导才能，了解所负责部门对各职位的责任。 2. 掌握使用互联网及其它主要电脑系统的知识。 3. 掌握应用销售及前台的电脑系统。 4. 了解团队会展市场，商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5. 能够掌握和理解市场和竞争。 教育： - 四年制学士学位工商管理、市场营销、酒店管理或相关专业; 5年奢华酒店的销售管理经验和市场营销或相关专业领域。 经验： -  三年以上团队领导工作经历。 -  三年以上奢华酒店团队销售经验。 其它技能要求： 1. 优秀的中，英文口头表达及书写能力。 2. 良好的电脑技能，至少会使用微软办公室、互联网及其它的流行出版软件。 3. 良好的人际交往和沟通技巧。 4. 独立工作以及在压力下工作的能力 Job Knowledge / Skill: 1. Leadership skills and knowledge of all tasks within the area of responsibility. 2. Knowledge and experience in Internet and other major computer programs. 3. Ability to use Sales and Front Office computer systems. 4. Knowledge in MICE, Corporate, Travel Industry, Meeting and Catering sales. 5. Ability and understanding of the market and competition. Education: -  4-year bachelor's degree in Business Administration, Marketing, Hotel Management, or related major; 5 years team leader experience in the luxury hotel sales and marketing or related professional area. Experience: -  Demonstrated skills in supervising a team for at least 3 years. -  Group sales experience in luxury hotel for at least 3 years. Additional Skill required: 1. Excellent written and spoken Mandarin & English are a must. 2. Good computer skills with minimum requirement in use of Microsoft Office, Internet and other popular software. 3. Good interpersonal & communication skills. 4. Ability to work independently and under pressure

岗位职责 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、将客人送至客房，介绍客房布局，确保行李及时递送等。 13、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 14、关注客户信息和喜好，确保满足客人的要求。15、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间，控制房间。 17、确保为会员顾客提供优质专业的服务，发展客人加入会员。 18、和销售，预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 22、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 24、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅 岗位要求 1、保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到绿色酒店的要求 6、编辑更新工作标准和程序

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Just opened in the Q4 2023, the Hotel has over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. SUMMARY 岗位概述 Cooperate with the relevant departments to ensure the promotion material is displayed properly and on time. 与相关部门同事协调合作，确保酒店宣传资讯及时上传并展示。 ESSENTIAL FUNCTIONS核心职责 •Manage all Visual assets, maintain brand consistency throughout all marketing projects 负责管理所有视觉艺术资产, 确保所有市场营销项目中视觉展示符合品牌要求并保持品牌风格一致性 •Conceptualize ideas and execute concepts for marketing campaign visual production 构思及执行市场营销活动视觉画面 •Proposes new and creative ideas/concepts to improve overall collateral standards. 提交具有创意的新理念以提高宣传印刷品的整体标准 •Design original collateral pieces, including print artwork, illustrations and infographics and streamline the entire process from request, approval to deliver in order to ensure accuracy, time line as well as quality of each piece of design artwork. 负责设计酒店原创视觉内容，包括但不限于印刷品，使用指南、信息导引等。管理设计、审批及制作流程，确保视觉内容出品上信息的准确性，出品时间节点，以及品质符合品牌要求。 •Produce visual content for all e-commerce and social marketing platforms – proprietary and third party, including WeChat posts layout and other owned media (Instagram, TikTok, Little Redbook is required) and Dianping and OTA visual refinement 负责设计所有线上平台的视觉内容，包括酒店自营平台以及第三方平台,包括微信推文排版，以及其他有需要的酒店自营平台（例如Instagram, 抖音、小红书等），大众点评及线上预订平台的页面美化。 •Supervise and ensure execution of photography and videography of hotel activities, liaise with photographer and videographer to style photoshoots or video-shoots and oversee all details related to production of content, including editing to ensure brand standard. Capable to conduct basic photo shooting when necessary. 监督并执行酒店推广及活动照片及视频拍摄项目。与摄影或摄像师保持密切沟通，为拍摄工作场景设计造型或画面节奏提供建议，并协调执行及监督后期制作，确保视觉出品酒店品牌标准。必要时需可进行简单拍摄工作。 •Stay up-to-date with industry developments and tools 了解市场上最新的行业动态及工具 •Liaise with marketing and relevant departments and production vendors to ensure deadlines are met 与包括市场部的相关部门以及相关供应印刷制作商沟通以确保工作在规定期限内完成 •Maintains active communication with and builds team work with other marketing departments i.e. events management, communications, revenue and reservations 建立并保持团队与其他营销部门之间积极沟通，即活动管理、沟通、收益及预订 •Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results. 合作并信任同事、上级、团队及其他部门同事并带来积极结果 •Assist with Sales & Marketing ad hoc visual projects as assigned by Director of PR and Communications and Hotel’s Management. 协助公关总监及酒店管理层布置的销售及市场推广等相关工作 NON-ESSENTIAL FUNCTIONS 非核心职责 • Keep well relationship with ownership, management property. 与业主，物业相关部门保持良好关系。 • Run well relationship with all hotel departments. 与酒店各相关部门保持良好关系。 • Cooperate with relevant departments to keep well running of the whole department to offer support to hotel operation. 与相关部门同事协调合作 以全力支持酒店运营。 • All information should be in confidential. 所有信息须保密 OTHER其他 To perform other tasks or responsibilities assigned by superiors. 完成上级分配的其他任务和职责。 REQUIREMENT 职位要求 Education 教育水平： •BSc degree in Design, Visual Arts or relevant field. 本科学历要求，设计/视觉艺术或其他相关专业优先。 Experience 工作经验： •Proven work experience as a Senior Designer, Graphic Designer in luxury hotel sector or similar role. 奢华酒店品牌担任资深设计师/美工或相关职位的经历。 •Strong portfolio of completed design projects showing the breadth of design capabilities. 经手完成的设计项目作品集需展示其广泛的设计类才能。 Skills and Abilities 技能及能力： •Proficient in design software (e.g., Adobe Suite) 精通设计类软件，如Adobe Suite •Strong aesthetic skills with the ability to combine various colors, fonts and layouts. attention to visual details 良好的审美技巧，以及整合多种色彩、字体、排版的技巧,对视觉细节的注重 •Ability to meet deadlines and collaborate with a team 与团队协作，以及在规定期限前完成工作的能力 •Good organization skill, communication and understanding skill, professional and sense of team work.有较好的组织协调能力、语言表达能力及理解能力。有敬业精神及团队意识。 •Chinese native with strong knowledge of e-commerce and social media visual landscape in China 精通中文，并通晓国内线上商业及社交平台模式 Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

1.Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables. 全面管理酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求。 2.Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs. Ensure compliance with company policy. 维护一个内部控制的重点系统,这将提供一个有效的及的对酒店资产,负债,收入和成本的全面控制。 确保遵循公司政策。 3.Maintain control over the Hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. 代表经营者和业主,保持对酒店资产,负债,收入和支出的控制,并对酒店的财务业绩提供管理,领导和负责。 4.Ensure legal and tax compliance and that adequate insurance cover is maintained. Manage the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. 确保遵循法律和税收政策并保持足够的保险保障. 管理养老金计划,在适用情况下确保有足够的会计,精算和法律控制。 5. Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. 确保为例如进口,货币转移和酒店营运(酒吧,俱乐部,娱乐场所等)业务获得有效的许可证和执照. 负责保管和更新所有会影响酒店的财务状况的契约和合同。 6. Liaise and co-operate with both Internal and External Audit. Ensure that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required. Give particular emphasis to ensuring that all revenue is captured. Make use of a monthly control checklist. Conducts interim self audits as required. 与内部和外部审计联络合作. 确保有效的酒店审计程序已到位,并在必要时及时纠正. 特别强调确保所有的营业收入被记录.使用月度控制检查单， 必要时进行阶段性自我审计。 7. Ensures corporate reporting is timely and accurate. Ensures that all corporate reporting is internally consistent and that, inter alia, Datalink report, HLBFS Report, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintains proof of such reconciliations which are conducted each month. 确保公司报告及时和正确. 确保所有公司报告与内部一致的,尤其管理报告,营运趋势报告,逐步转换报告,损益表,资产负债表和现金流报告与试算平衡表调节. 维持每月进行这些调节的依据。 8.Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. 为酒店总经理和团队提供关于财务和商业事项的支持和建议,包括解释财务数据。 9.With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. 与ISM确保合理的应用和维护财务系统,包括足够的安全和后备程序。 【任职要求】 1. At least 5-year professional experience beyond the degree 具有至少五年相关工作经验。 2.Working experience in similar international chain hotel is preferred. 具有同等国际连锁星级酒店工作经验者优先。 3.Team work spirit 团队精神 4.Working under pressure 有一定的抗压能力

薪资面议 主要岗位职责： 1、 协助总经理管理酒店的日常运营。 2、 主持日常工作例会，及时协调处理日常工作问题。 3、 组织各部门协同配合，确保满足客户与运营需求。 4、 管理酒店运营管理标准和服务体系，加强监督落实并不时修订。 5、 加强安全管理，协调处理运营过程中的突发事故、宾客投诉等，杜绝酒店发生重大经营事故，确保酒店损失和影响将至最低。 6、 负责可持续发展项目运作，维持 ESG 标准。 专业素质： 1、 具备 3 年以上国际五星级酒店同等资历工作经验，奢华酒店工作背景优先。 2、 具备强烈的主动服务意识和客户关系维护技巧。 3、 具备较强的领导和协调能力，善于处理内外部关系。 4、 良好的沟通能力，能够进行流利中、英文交流。 5、 具备良好的抗压能力，具备同时处理多业务的综合性能力。

SCOPE 岗位概述   Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. 主管前台接待，礼宾部，话务部，商务中心， 保证各接待部门工作水平达到 凯宾斯基酒店服务标准和流程。   Main responsibilities 主要职责 Involvement in budget preparations and responsible for profit & loss. 参与酒店预算的准备并对酒店的盈利和亏损负责。 Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. 利用控制房间数量配比，批量封锁，客房套餐，增销，滞纳金和双倍入住率等方式以实现平均可出租客房收入最大化。 Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. 制备年度预算和人员配置指南，将预算控制在前厅部预算标准范围内。 Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 通过掌握控制执勤制度以保证人工成本的最高效率。 Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 将人工成本合理控制在预算内，最大限度的提高生产力。 Conduct interviews with potential candidates. 对本部门的应聘员工进行面试。 Manage all operational tasks including their delegation and follow-up. 有效管理所有运营安排，包括对工作任务的分配和跟进。 Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. 批准所有前厅分部门的培训计划和后续跟进情况，以确保培训活动的有效性。 Manage all operational tasks as well as their respective delegation and follow-up. 管理所有运营工作，包括任务分配及其后续跟进情况。 Carry out disciplinary actions in line with company procedures. 按照公司规章制度执行纪律处分。 Re-evaluate work flows to improve and optimize organization. 重新评估工作流程，改善优化工作组织架构。 Implement and evaluate procedures and policies. 实施并监察工作进度流程与政策。 Ensure clear communication within departments. 保持本部门良好的交流环境。 Verify that all information requested by the local police authorities are adhered to and prepared accurately. 准备出符合当地警察局所需要的资料文件。 Organize regular departmental meetings. 定期组织部门会议。 Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 对酒店产品，当地酒店内外最新贵宾和宴会资料有详细的理解。 Conduct daily walk through to ensure quality standards. 监察部门日常工作，确保达到品质标准。 Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. 在客人眼前保持高显眼度，能够完美的接待并处理客人意见和建议。 Set short term and long term measurable objectives to continually improve service levels. 制定短期和长期衡量的目标，不断提高服务水平。 Responsible for maintaining 85% scoring for KEA inspections. 保证在KEA检查中获得85%分以上的成绩。 Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. 迎接并护送贵宾至房间，在贵宾离店时告别。 Manager on Duty weekdays and weekends. 在工作日或周末需要时值班。 Rooms Division responsibility in their absence. 在房务部其他负责人缺席时负责相关事宜。 Pre-Opening tasks and responsibilities where applicable. 适度参与相关工作前期准备工作。

SCOPE 范围 This position is responsible for managing all local computer technology and services in the fotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, ofice automation and email systems, departmental systems for front ofice, back office, sales & catering, personnel, spa, and other network based sofiware supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies. The role will be responsible for management of the IT and potentially AV staff in the hotel. Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements. Supervises, supports and trains staft and team members at IT Dept. The Director ofIT role is only for larger hotels in MEA and China Regions. 这个职位是负责管理酒店所有本地计算机技术和服务，但不限于:网络，硬件，操作系统，防病毒，互联网接入及所有相关系统，办公自动化和电子邮件系统，前厅系统，后台财务系统，销售和餐饮系统，人事系统，水疗中心系统，以及其他支持上述系统的其他网络;网络安全与合规性:那些不属于工程部负责，如综合布线，门禁系统，语音和客房技术的责任。该角色将负责酒店 IT 管理和潜在 AV 工作人员。维护所有硬件产品和软件许可证的清单,并审查维护协议。监督、支持和培训IT部门的员工和团队成员。IT总监的角色只对 MEA和中国地区较大的酒店。 OVERALL OBJECTIVES  总体目标 The job of Director of I'T is executed satisfactorily when: IT 总监的工作职责 All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive. 所有酒店的I系统平稳运行和T功能被积极主动地使用着 IT is driving effciencies in the use of applications enabling the other departments to successfully complete their tasks. IT系统被各个部门有效的使用着，顺利完成他们的日常工作 All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out. 所有总部的有关T的政策和流程得到落实，并进行自我审查 The IT department runs to budget. 制定和实施 IT部门的预算 The hotel has an acceptable level ofPCI compliance. 酒店符合PCI的标准(PCI-Payment Card Industry) All Kempinski standards related to guest facing technology are implemented to an acceptable level. 实施凯宾斯基与客人新技术体验的标准在一个可以接受的水平上 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part ofour Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part ofour Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 The Director ofIT fulfils their role as a Talent Development Ambassador when: IT 总监履行其作为人才发展大使角色时: They actively support and implement Talent Development initiatives as a part oftheir daily activities. 作为日常工作的一部分要积极支持和实施人才发展 They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. 在部门中确定人才的对象，并大力支持他们在凯宾酒店中的职业发展 They support and initiate transfer, cross exposure and task force assignments for their team. 支持他们在酒店间的调动，交叉培训和项目援助 They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. 定期面对面进行 TTTT评估并根据个人兴趣制定人才发展计划 They recruit and select potential talent according to the Company's current and fiture hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. 根据酒店在当前和未来的，以及地区和全球需求，他们的部门和地区的职位面试中选择有潜力的人才 *A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. *作为一个酒店人才的员工，他/她应该能很好地完成现有的工作，并能提升到高一个级别。凯宾斯基的人才必须要有客移动性。 MAIN RESPONSIBILITIES  主要责任 First point ofcontact for all computer related issues within the hotel 第一时间了解酒店内的所有于电脑相关问题。 Solves technical or operational problems as reported by the users. 解决所有用户报告的技术或操作问题。 Ensures that equipment is in proper working order and application performance is optimized. 确保设备处于正常的工作状态和对应用程序的性能进行了优化。 Ensure that all 24/7 systems (i.e. front ofice, point of sale, email and intemet) are monitored and that technical service is available any time. 确保对所有系统(即前台系统，销售，电子邮件和互联网)进行24小时的监控和 技术支持。 Ensure that backups are performed and checked on a regular basis. 确保数据备份并定期检查。 Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. 确保酒店网络，系统和数据安全，免受不必要的侵扰，并与法律规定给予凯宾斯基 标准和规章制度。 Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems. 确保所有关键业务领域有T应急方案，培训工作人员如何切换和使用这些应急系 统。 Follow Kempinski policies as they relate to the security and operation of the computer systems. 遵守凯宾斯基政策，因为这涉及到计算机系统的安全性和操作。 Ensure that the IT organizational requirements for legal, data protection and PCl compliance are in place. 确保T组织要求的合法，数据保护和PCI合规的到位。 Update all computer systems with the latest security patches to minimize internal and external access security risks. 所有的计算机系统使用最新的安全补丁，以减少内部和外部访问的安全风险。 Train and maintain back-up staff for each server-based application. 为每个基于服务器的应用系统培训和保持后备人员。 Ensure first level support backup is in place for all systems and network. 确保第一级支持备份应用到所有的系统和网络。 In cooperation with all other department heads, design and implement new computer based procedures that will improve profitability, operations and work efficiencies. 与所有其他部门负责人的合作:设计和实施新的电脑系统的流程，以提高盈利能力， 以及日常操作和工作效率。 Coordinate the installation ofall new applications or upgrades of existing applications. 协调安装新的应用系统或升级现有的应用系统. Coordinate and reviews all new software development specific to the hotel, in accordance to Kempinski policies and standards. 按照凯宾斯基的政策和标准，协调和审查所有为酒店开发的新的软件。 Implement all corporate IT related policies and procedures and carry out an annual self audit. 实现所有总部 IT 相关的政策和程序，并进行年度自查。 Provide advice to better expedite access and to improve the use ofinformation in the Hotel 提供建议，以更好地加快访问速度，并改善酒店信息的使用。 Take direction from the Corporate IT department as it relates to the technical operation of computertechnologyhardware and sofware. 按着总部 IT指导的T软硬件技术的发展方向制定计划。 Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT General Manager and Hotel Management. 与总部 IT，区域IT，总经理及酒店管理汇报IT现状，风险和机遇。 Responsible for communication with computer vendors and Kempinski Corporate IT Department. 负责与各计算机厂商和凯宾斯基IT总部的沟通。 Responsible for timely preparation and submission of all IT budgets 负责所有的IT 预算及时编制和提交。 Responsible for the management and control ofall IT budgets according to an agreed plan and budget. 按照商定的计划和预算，负责所有I预算的管理和控制。 Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT. 确保应急方案的建立，并由支持与各部门负责人一起测试。 Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. 最大限度地调动部门内的员工的积极性和士气，始终保持遵守酒店的纪律和地方法 规。 Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs. 根据不同的业务需求，调整人员配备，以最大限度地提高工作效率和降低工资成本. Select and recruit suitable employees for the department using prescribed set of policies and procedures. 通过规定的政策和流程，为部门招聘合适的员工。 Identify employees with potential for promotion and/or transfer and make appropriate development plans for them together Director ofPeople Services. 确定晋升或调动有潜力的员工，并和人事总监一起为他们制定适当的发展计划。 Work within all pre-set budgetary limits. 将工作控制在所有预先设定预算内。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 额外的责任和任务，可以随时根据业务和酒店的需求进行添加。

OVERALL OBJECTIVES This position is responsible to coordinate and manage the day to day maintenance and up keep of the hotel as it pertains to engineering. The job of Director of Engineering is executed satisfactorily when: There are no serious incidents or accidents. No serious guest complaints regarding maintenance issues. POMEC costs remain within budget. The team is motivated and efficient. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.  The Director of Engineering fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. MAIN RESPONSIBILITIES Ensure preventive and corrective maintenance of the real estate. Represent the engineering function within the hotel’s executive committee. Ensure the production and supply of energy at all times. Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to the guest contact and safety. Optimise maintenance costs. Participate in projects, track renovation projects. Accept all kind of necessary maintenance tasks. Propose operating budget and investment budget. Select end recruit suitable employees for the department using prescribed set of policies and procedures. Conduct monthly departmental meetings with the team in order to review the monthly achievements and areas for improvement. Conduct annual performance evaluations. Comply with all Kempinski company policies. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met.  The job of Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently. Senior Management is provided with timely and accurate financial information. Hotel fully operates under the terms of the Management Agreement. Insurances are up to date and in compliance with local and corporate regulations. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.    The Director of Finance fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. MAIN RESPONSIBILITIES Responsible for following and understanding all Kempinski Policies & Procedures.  Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for understanding and following the terms of the Management Agreement.  Responsible for supporting, mentoring and developing the finance staff.  Responsible for supporting and encouraging training of all staff in financial matters . Responsible for developing the annual business plan together with the General Manager and Executive Committee.  Responsible for conducting monthly P&L meetings.  Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed.  Responsible for reviewing the cash position of the hotel in order to optimize the use of funds.  Responsible for preparing and submitting the quarterly self assessment report.  Responsible for preparing and submitting an accurate monthly forecast. Responsible for reviewing and signing the Balance Sheet reconciliations monthly.  Responsible for ensuring the preparation of the accurate and timely monthly financial report. Responsible for being the contact for the auditors and act upon recommendations in the audit report.  Responsible for continuously searching for new business opportunities to benefit the hotel.  Responsible for the control environment within the hotel.  Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents.  Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners.  Responsible for communicating with the General Manager on any discrepancies or other potential problems. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

  职位概述 执行专业的财会职责，管理酒店的支出，收入，资产和债务，以确保公司的资产安全处于集中控制的环境。管理较低级别的会计人员。   工作职责 每天审查并更正收入帐目。 通过编制月度对帐单并进行相应的帐目调整，控制资产负债表的所有科目 特别审查应付帐款余额以确保其准确性，采取措施保证在90或120天内结清相应款项 酒店住宿预付款项的控制工作 监控酒店的现金及投资 分析研究出纳的帐目出入 按明细帐目编号将支票录入系统 分析并录入银行对帐单信息 编制诸如周转金及换置备用金等银行往来调节表 审查月度存货应付帐款对账单 审查采购应付帐目 审查旅行社提成支付款项 保管换置备用金的现金帐目 审查不同来源的帐目，然后准备将其录入总帐 审查餐饮类帐目及对帐表 审查存货类应付帐款 编制月末各类帐目 编制资产负债表，并进行必要的对帐工作 对工资进行审计 为酒店集团的其它酒店，总经理，商店商铺租金编制月度账单 整理准备月末结帐的各类会计凭证 在财务经理的领导下，编制月度财务报告，并向酒店高层及相关部门主管分发 负责月末进行办公室计算机系统结帐工作 在登帐前验证各种挂帐交易 向业主提交资产购置或处置报告 批准付款要求，提前支付员工及付款前的小额现金款项 协助财务经理和财务经理助理编制财务预算及经营预测报告，每月向酒店集团财务部进行相关汇报 在助理财务经理缺勤的情况下负责监督财务部日常工作 直接向助理财务经理和财务经理汇报交流有关财务控制方面的事宜 与酒店其他部门就财会及内部控制事宜进行充分地合作、协调与沟通 按照要求与包括酒店往来银行、税务监察人员、酒店集团办公室和其他酒店的相关人士进行沟通接洽 与上级一起制定人力资源规划和管理需求。   岗位技能 熟练使用微软办公软及财务软件（SUN） 、前台软件（ONQ） 具有会计，财务，商业管理或相关的学士学位或毕业证书。 三年酒店会计或审计经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

岗位职责 1.协助总经理做好行政办公室的各项事务以确保活动顺利进行。 2.随时随刻为重要客人提供礼貌而专业的服务。 3.对于任何事务应一贯保持高度机密。 岗位要求 1. 大学本科及以上学历优先。 2. 优秀的中英文书写和口语能力。 3. 熟练使用Excel, Word, PowerPoint等办公软件。 4.良好的沟通、组织、协调能力，能独立协调对内对外各种关系。 5.积极主动，能适应快节奏的工作氛围。 6.国际连号酒店工作经验者优先。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: 我们聘用勤奋上进的人才作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望我们的同事能够: Commitment to supportive teamwork and open communication 拥有良好的团队合作精神，并畅所欲言的沟通 Responsibility for ongoing enhancement of their skills and performance 持续的提高他们的工作技巧和表现 Recognition of personal accountability for their own actions and the outcomes of those actions 能够意识到自己行为所代表的责任及会导致的后果 An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company 充分了解自己行为会对客人、同事以及公司的形象产生的影响 Join Our Team加入我们 We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待 四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一。 Key Responsibilities 主要工作职责 1.Provide administrative support & sales coordination to Sales team. 2.Provide in-house support to sales persons including handling telephone calls, handling various routine communications functions. 1. 为销售团队提供支持和协调。 2. 在店给与销售人员支持，包括处理电话以及各种日常沟通等。 Preferred Skill and Qualification 任职要求 1.Bachelor above education background. 2.Good communication skill and fluent verbal & written in English. 1.本科及以上学历。 2. 良好的沟通能力，流利的英语口语、书写能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

岗位职责 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责各部门人员编制的审核工作。 5、负责员工人事档案的管理, 及对外公文之草拟和处理。 6、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及检查工作。 岗位要求 1、本科以上学历 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。