协助总经理的日常工作，包括为其提供秘书服务，处理行政办公室事务并帮助其他行政助理和文员解决工作出现的问题。监督所有行政职能包括收发内部及外部邮件、独立处理信函往来、及时更新归档系统，保证行政办公室的高效运行。

会计主管 – 应付 记账并审计所有采购订单，收货记录和供应商发票； 审查所有付款(包括工资)，无论是支票，银行转帐或其他事项，并得到财务总监的批准和签字； 确保所有发票得到批准或付款附有所有支持文件； 记录所有交易(凭证)并在完成后盖“已入账”章，记录所有凭证，包括在凭证列表中取消的项目； 平衡每月的供应商的报表与酒店应付帐款记录的核对； 向酒店供应商跟进遗漏的发票或信用票据； 确保所有发票在付款前得到适当级别的相关部门经理的批准； 合理记录，调节，和准备发票付款，以确保总分类帐代码和成本中心代码的正确使用； 确保在外币付款中使用最佳汇率； 确保正确且及时输入应付帐款分类帐的数据； 所有签署的支票(等待分配给供应商)将被安全存放在财务总监的保险箱，并保持适当的记录； 及时支付酒店税务, 确保及时交税； 确保支票和其他付款凭证连号使用； 确保任何与付款有关的密码或编码不被透露给未授权的人员； 确保所有与银行账户和余额有关的详细信息是保密的； 保持适当的及最新的数据档案系统； 及时，有效，友好地处理所有要求和询问；  确保正确的工作实践及该工作区域的安全不受危害，使得意外的风险和员工赔偿费用最小化； 在月底准备计提； 就所有外汇交易联络银行和外汇管理局,以获得批准和所有必要的文件。 会计主管-工资员 检查人事部输入的人事变动表，准备人员变动报告以存档． 核对所有部门出勤记录与人事部输入的假期天数，准备一份假期摘要． 按时准备员工每月工资表和相关报告，包括政府要求的文件． 申请并分发餐卡． 计算并审核每月准备基金,医疗保险,失业保险,住房公积金,个人所得税,以便应付帐款准备 付款. 为员工结算工资. 准备年终奖和特别奖 与银行协调将员工工资转入员工个人帐户. 关注员工与工资相关的疑问.

1、根据酒店的有关规定和要求，有效地检验到货物品，必须符合酒店要求的质量标准。 2、按照采购单内容和数量，办理验收手续。 3、验货时如发现数量差错，质量不符合要求，应拒绝收货并及时报告主管。 4、在办理验收手续后，应及时通知有关部门取货。 5、填制每日收货汇总表。 6、跟踪和催收应到而未到的物品。 7、做好采购单的存档工作

全面负责酒店所有产品的宣传与销售工作，包括但不限于客房，餐饮，宴会，等。 带领团队完成酒店设定的销售目标及相关任务。 制定销售计划并确保所有团队成员按照计划执行对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。 总结管理酒店的销售流程。定期对销售进行工作评估，确保每个销售人员完成销售目标 监管销售的产值并且根据市场变化调整销售的行动。 与会展公司，航空公司，旅行社和希尔顿区域销售办公室建立良好的联系。 使销售部的每一位员工了解自己的职责，目标，成绩，一年两次对员工进行评估。 亲自管理及维护重要的客户。 建立个人销售的目标，并且挑选重要的客户。 与宴会销售部，市场传讯部和收益管理部共同调整团队定房，完成酒店内部最大生产力。 确保销售团队可以高效地制作完成报价，合同发送给客户并及时跟进，邀约客户进行酒店参观。 确保部门及时发送团队工作单，宴会工作单 同时确保相关部门接收到相关信息 主动收集市场及行业信息与销售团队其他成员分享，抓住商机并最终转换为生意确认下来。 了解并熟悉竞争对手的所有产品信息，包括主要客户及其产量、酒店客房、餐饮、会务相关促销 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 组织定期的会议，确保销售团队与酒店运作团队有效的沟通，并协助宴会销售部或运营部跟进宴会或会议中发生的事件。 无论何时，最大化增加销售额，并对团队及宴会收入进行有效的预测。 负责部门相关部分的预算制定，并积极参与预测及市场计划的制定。 定期给员工进行培训，确保团队熟悉酒店产品及流程，可以高效的发掘客户需求并为之提供专业定期分析客户产量及客源市场结构，预判市场发展趋势并提前设计产品及渠道以便抓住商机。 领导销售团队达到部门目标。 主持部门会议。

监管并管理财务部门的日常工作； 确保并负责对所有费用和各项账目的准确性，且确保它们被及时记录在案； 确保所有资产负债表的业务被正确地入账和调节； 审查每周银行调节表/月度资产负债表调节的调节及分析； 完全熟悉希尔顿会计科目表并准确使用； 确保会计记录遵守当地法律法规； 确保月末关账流程的完成并及时准备所有需要的财务报告给财务总监审查； 确保每月及年末关账的及时及准确性； 确保所有政策和程序遵循财务标准（SPI）； 明白酒店内部控制程序和SOX的要求，并通过定期的审计确保酒店遵守上述两项的要求； 协助完成指定的预测和预算； 根据管理层和业主的要求，准备每月财务报告和明细表； 完全熟悉财务部门内受其管理的其他团队成员的责任及程序； 协调内部及外部审计流程； 进行薪酬审计，若助理财务总监独立于薪酬流程； 确保酒店遵守政府的税法，按时交税； 联络并代表酒店与政府机构处理当地税收，物价管理局，外汇，银行，养老金等问题； 与当地保险公司联络有关当地保险事宜； 熟悉,并不断更新与财务有关的酒店及希尔顿的财务政策； 关注本酒店银行存款余额，避免透支情况的发生； 能够在财务总监不在酒店的短时期内行使财务总监职能； 动手并积极参与部门内的工作，确保所有工作及时更新，且在必要时协助团队成员； 协助财务总监提供商业和财务信息以协助决策过程； 确保员工评估及发展计划按时完成，并积极发展团队成员的技能和行为； 监督财务部门员工的培训； 协助部门休假，并在团队成员缺席时，安排职位顶替； 确保所有的内部控制程序是被严格遵守，与财务总监沟通任何可预见的弱点； 保持足够的和最新的的档案系统； 灵活的工作时间，特别是在月末和年末； 及时，有效，友好地处理所有的要求和询问； 确保正确的工作实践及该工作区域的安全不受危害，使得意外的风险和员工赔偿费用最小化；

岗位职责: 1、负责做好总经理安排的文书方面的任务与职责。 2、将总经理需提交给总部的报表，按提交规定时间发送给总部。 3、做好酒店行政早会的记录工作，内容包括酒店总经理的口述信息等。 4、保证行政办公室的备品充足。 5、确保自己知晓酒店总经理的活动安排，以便于协助辨识不同活动的优先性。 6、帮助总经理制定会议的时间表，并在会议之前及时给与提醒。 7、处理所有打进以及打出的电话以及传真。 8、认真完成酒店总经理分配的其他任务及职责。 岗位要求: 1、本科以上学历，文秘、法律及相关专业。 2、3年以上同等职位且具有奢华品牌工作经验者优先。 3、良好个人品质和职业道德，严格遵守有关法律、法规和规章。 4、良好的沟通技巧(中英文翻译能力)，较强的语言表达能力和灵活的处事能力。 5、良好的沟通、组织、协调能力，能独立协调对内对外各种关系。 6、熟练的电脑操作技能，如（Word, Excel, PPT）等。

1、五年以上五星级酒店工程管理经验，三年以上同等岗位工作经验。 2、有较高的素养和强烈的责任感，具有良好的沟通技巧和对客沟通能力。 3、熟悉酒店行业、商业等方面的法律知识，超前的创新意识、营销思路和丰富的房务管理经验。 4、本科以上学历，具备优秀的英语沟通能力。

- 3年以上五星级酒店宾客关系团队负责人或相关经验 - 精通英文沟通技能，良好的中文沟通技能，包括听、说、读、写 - 良好的团队合作能力 - 熟悉Opera操作系统 - 反应迅速、敏捷、有责任心

Basic Function基本职责 Ensure effective implementation of all accounting policies and procedures, interpret financial results, monitor the financial position of the hotel, and provide management with the tools for business planning and decisions 确保财务政策及程序能有效的实施，解释财务报表并监测财务程序的实施情况。并为制定计划和决定提供帮助和管理 General Manager - Administratively, as Head of Department Corporate Director of Finance – Functionally as Director of Finance 总经理 –  作为部门总监向总经理报告行政方面事宜 公司财务总监 – 作为财务总监向公司财务总监报告财务运作方面事宜 Job Specification工作要求 1.    University graduate, excellent command of written and spoken in English and Chinese language 大学本科，良好的中英文读写能力 2.    Minimum 8 years related working experience in hotel industry 至少8 年相关酒店工作经验 3.    Possess initiative and willing to take on extra responsibilities when required 积极主动，愿意承担额外的职责

【岗位职责】 1、 及时催收应收帐款，以确保信贷部的操作顺利而高效。 2、 监督应收帐款主管的工作；确保所有挂帐的帐户都通过相应的信贷控制程序。 3、 审核每日宾客余额的报表，并采取必要的程序进行收帐；追踪，执行帐龄报表。 4、 对于信贷申请，提供必要信息；以黑名单的形式列出付款信誉差的个人，旅行社，并传阅给相关部门以确保这些被列者不再享有信誉保证。 5、 根据酒店有关程序进行收帐。 6、 确保应收帐款的分录与总帐一致。 7、对于不能收回的帐款与相应的客户协调。 8、 调查退回的支票并跟踪其款项的收回。 【岗位要求】 1、具有3年以上涉外五星级酒店财务管理经验优先考虑。 2、具备信贷与应收款方面的政策及程序的应用知识。 3、具有出色的沟通协调能力，擅长人际交往，抗压能力强。 4、具有良好的服务意识。 5、行政功底扎实，有创新意识，积极主动。

岗位职责 1.协助制定酒店年度培训规划和月度培训计划。 2.负责酒店年度、月度培训计划实施的组织、协调工作。 3.按期向上级领导反馈酒店培训实施结果。 4.与相关部门及人员进行沟通，取得培训工作所需的协助。 5.审核各种培训教材；负责员工考核工作。 6.深入部门，了解部门的培训需要，提出可行性教学建议。 7.协助经理聘请各项目培训人员，做好各种培训班的组织工作。 岗位要求 1.本科学历，有相同岗位工作经验2年以上。 2.熟悉岗位培训工作程序。 3.了解酒店员工的服务工作规范和质量标准的要求。 4.具有良好的沟通能力和协调能力。 5.具有较强的文字综合能力和口头表达能力。 6.掌握电化教育的方法，能熟练操作计算机。

职位描述： 监督和抽查工作质量。 确保将偏好垫中的信息键入数据库，并向一线团队成员推广使用。 制定并实施客人认可计划。 在前台服务经理的帮助下制定策略，以加强对客人的认可。 言行一致，成为取悦客户的榜样。 表彰团队成员出色地提供客户服务。 让客人能够看到和接近，并完成所有要求。 有效利用客人档案，始终如一地提供客人偏好。 与常客保持良好的关系和善意。 实践并促进客人投诉情况的有效及时恢复。 始终满足并超越客户的期望。 确保始终如一地提供所有便利设施，并保持和提供标准。 定期进行质量检查。 确保所有部门经理与各自部门有效沟通SALT结果。 全面了解客人可享受的套餐和促销活动。 协助商业发展部开展客户忠诚度促销活动。 在团队成员之间沟通并发展营销计划方面的高水平能力和知识。 创造新的创收来源。 全年积极面试和招聘个人。 聘用应聘者的依据是态度和热情，而不是技术能力。 实施和管理部门的结构化培训计划。 协助和支持部门培训协调员履行职责。 根据部门需求确定并实施培训。 确定每位经理和团队成员的职业目标。 岗位要求： 至少2年国际级同岗位工作经验。 熟悉计算机系统。 流利的英语口语和书面表达。 良好的沟通、组织和协调能力。 有上进心的团队建设者，有强烈的责任感和自我激励。 能够在巨大的身体和精神压力下工作。 能够与团队成员保持良好的关系。 能够灵活工作时间。 Position Summary: Monitor and spot check quality of work. Ensure that information from preference pads are keyed into the database and promote their use to line team members. Develop and implement the guest recognition program. Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition. Walk the talk and be a role model in delighting customers. Recognize team members for outstanding delivery of customer service. Be visible and accessible to guests and follow through with all requests. Effective utilization of guest profiles and consistent delivery of guest preferences. Maintain strong relationship and goodwill with regular guests. Practice and promote effective and timely recovery of guest complaint situations. Always meet and exceed customer expectations. Ensure that all amenities are delivered consistently and standards are maintained and delivered. Conduct quality checks on a regular basis. Ensure that all section managers are effectively communicating the SALT results with their respective departments. Full knowledge of packages and promotions available to guests. Assist Commercial Development in developing customer loyalty promotions. Communicate and develop a high level of competency and knowledge in marketing programs amongst team members. Generate new revenue producing sources. Actively interview and recruit individuals throughout the year. Hire candidates based on attitude and enthusiasm rather than on technical competencies. Implement and manage structured training programs for the department. Assist and support the Divisional Training Coordinator in his / her duties. Identify and implement training based on departmental needs. Job requirements: At least 2 years of international level work experience in the same position Familiar with computer system. Fluent in verbal and written English. Good communication, organization and coordination skills. Motivated team builder with a strong sense of responsibility and self-motivation. Able to work under great physical and mental pressures. Able to maintain excellent relations with team members.                                Able to work flexible hours.  at the heart of it all!

【职位描述】 • 在符合服务标准，利润率和独立的利润部门的前提下，确保所有小部门，会议及宴会的正常运营。 • 确保所有的小部分具有完善的管理团队（餐厅经理/厨师长）对收入利润和服务标准承担责任。 • 在符合年度商务计划规则的前提下，明确的核算运营预算并决定部门应达到的收入、花费、人力、营运设备及固定资产。市场策划的关键和推动收入的举措将对核算运营预算起到辅助作用。 • 在适当的时候提供准确的和切合实际的预测及更新的预期变化。 • 确保供应商与采购部门联络并得到最大程度赞助，市场开发以及市场定价。 • 监督成本并提出可衡量的控制成本的建议。 • 确保严格遵守部门的营运预算范围。 • 根据已建立的概念陈诉，有效的管理各个部分和宴会部门。 • 密切留意员工的能力，如果有必要作出及时的调整。 • 监督部门休假计划。 • 监督并确保最少数量的加班。 • 确保坚持运营标准以达到营运指南的设立的水准。 • 在符合品牌标准和部门需求的前提下，维持服务手册内容并作适当的修改。 • 和餐厅经理，宴会经理及各区域厨师长在必要时采取纠正行动。 • Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. • Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved. • Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives. • Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. • Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. • Monitor all costs and recommend measures to control them. • Ensure that the department operational budget is strictly adhered to. • Ensure that all outlets and banquets are managed efficiently according to the established concept statements. • Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary. • Monitor and control vacation planning for the department. • Monitor, control and minimize overtime for the department. • Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. • Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.   • Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary. 【任职要求】 • 五至八年餐饮经验/四/五星级酒店或高标准的社会餐饮管理。 • 很好的英文掌握能力(口语和书写)。 • 工作中数学方面的知识。 • 计算机基本的软件知识。 • 必要的餐饮相关专业知识。 • 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • 较强的餐饮及会议，宴会运作方面的知识和技能。 • 优秀的领导和人员管理技能，附加培训技能。 • 以客户为导向，并能够自信地建立和超过服务标准 。 • 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 • 优秀的人际处理能力并关注细节。 • 在九项能力资格认证中, 人员管理沟通和计划安排为强项。 • 通晓餐饮方面的知识及管理技能。 • 数学运算的能力。 • 用英语沟通的能力，及良好的情绪控制能力。 • 能承受压力。 • 身体状况良好。 • 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. • Good command in English, both verbal & written. • Working knowledge of mathematics. • Familiar with computer systems. • Relevant knowledge of food and beverage. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Able to work under pressure and deal with stressful situations during busy periods. • Able to walk, stand, and /or bend continuously to perform essential job functions.

Job Summary: To be responsible for the overall daily and ongoing operation of the Front Office department and it’s units: Front Desk, Executive Floor, Concierge, Bell Service Business Centre and Guest Service Center. 岗位概述： 负责前厅部及其所属部门的运行工作包括: 前台，行政楼层, 礼宾，行李部，商务中心以及宾客服务中心。 Job Knowledge / Skill: Good knowledge and very familiar with all front office area operation. Good knowledge of corporate program ( SPG, Revenue management, etc)  . Good knowledge of front office computer system (Fidelio). Good knowledge of finance and credit policy. Good English language skill. Good supervisory skill, with emphasis on “ people management”. Good communication skill. Be good at organize and problem solving. 专业知识技能： 掌握前厅部工作知识并且十分熟悉前厅部日常运行； 熟练掌握相关公司计划( 喜达屋优先顾客计划，收入管理方法等)； 熟练运用前台电脑系统，掌握各项功能； 良好的财务知识，熟悉相关信用政策； 良好的英语能力； 良好的管理技能, 强调“人性化管理”； 良好的沟通技巧； 良好的组织以及解决问题的能力；

Major Responsibility 主要工作职责 Lead and establish a unity and effective sales team, as well as implement sales plans. 领导和建立团结有效的销售队伍，执行销售计划。 Establish different marketing policies and develop appropriate sales market according to the company sales strategy. 根据公司销售策略，制定不同的销售政策，开发相应销售市场。 Keep in track of customers, maintain existing sales channels and develop new markets. 跟踪客户，维持原有的销售渠道，开拓新的市场。 Control the marketing budget, balance the sales scope and objectives . 控制销售预算、销售范围和销售目标的平衡发展。 Good communication with sales staff, timely resolve internal and external customer complaints. 与销售人员保持良好的沟通，及时解决内外部客户投诉。 Establish and maintain sales database and update progress information. 建立并维护销售数据库，并及时更新进度信息。 Establish and maintain good customer relationships to increase sales revenue. 建立并维护良好的客户关系以增加销售额。 Serve customers, understand their needs and try to satisfy their requirements. 服务客户，了解需求并尽量满足客户的要求。 Create and participate in various sales events to enhance customer relationships. 设计并参与各项销售活动来增强客户的关系。 Prepare and analyze sales reports. 准备、分析销售报表。 Requirements资质要求 Bachelor degree or above, fluent in listening, speaking, reading and writing English abilities. 大学本科以上学历，流利的英文听、说、读、写能力； More than 10 years relevant sales experience and 3-5 years experience in hotel sales management. 10 年以上相关销售经验，3-5 年酒店销售管理工作经验； Outstanding leadership and management skills as well as good business vision. 出众的领导管理才能和良好的商业理念； Strong observation and reacting abilities, as well as strong logical thinking ability. 较强的观察力和应变能力，较强的逻辑思维能力； Good interpersonal communication skills to effectively carry out internal / external communications. 良好的人际沟通能力，能有效地进行内/外部沟通； Enthusiastic working attitude and a strong sense of responsibility. 高度的工作热情，责任心强； Can withstand strong working pressure. 能承受较强的工作压力。

PURPOSE OF POSITION 职位目的 To be responsible for the daily leadership of the Marcom team in the key areas of media coverage, collateral and publications, special events/promotions,community relations and advertising. 负责领导市场传媒部日常工作，制订有效的市场传讯策略, 严格按照品牌标准执行酒店印刷品、特别活动、社会关系和广告项目。   KEY ROLES & RESPONSIBILITIES主要职责 ·        Maintains good working relationships with local and international media ·        与国内外媒体保持良好沟通及关系 ·        Maintains current media lists: local and international travel, leisure, lifestyle, entertainment, business and food editors ·        维护媒体资料，包括，本地及国内外，旅行商，生活类，娱乐类，商务及美食等 ·        Executes media placements for hotel through news releases and personal contacts ·        通过新闻稿及各类人物事件传递酒店信息 ·        Develops business and leisure travelpromotions and release to press and/or target audience ·        对商务及旅行客人有目的的进行促销推广 ·        Explores valuable media trades whereappropriate ·        发展与沟通有价值的媒体 ·        Serves as hotel spokesperson, whenappointed by General Manager, to make all official ·        在总经理的指定下，以酒店官方发言人的身份发表言论 ·        statements for hotel to media,especially during crisis situations ·        保持酒店对外媒体形象，特别是危机公关情况下 ·        Maintains photo/electronic library ofhotel ExCo and all other aspects of hotel ·        建立酒店电子图片库，包括行政委员会，酒店官方图片及各类活动图片 ·        Maintains and update hotel’s websiteand hotel’s pages on RHR website ·        维护和更新酒店官方网站 ·        Arranges photography of VIP guestsand maintain archives ·        为所有接待的贵宾留影并简历档案 ·        Submits stories/photos to media andRHR regularly ·        定期向媒体及集团呈交酒店新闻和相关图片 ·        Monitors news coverage and circulateinternally ·        监控媒体新闻报道，并递交相关部门阅读 ·        Maintains updated hotel press kit to includenews releases, ExCo biographies & photos 维护并更新酒店媒体资料库，包括新闻稿，行政人员资料和照片 ·        Assists Director of Sales andMarketing in developing and producing sales support materials for hotel(newsletters, brochures, mailers, promotion materials, in-room information,guides, etc.) ·        协助市场销售总监执行促销计划及针对性广告宣传物料，如新闻简报，宣传册，电子邮件，客房内宣传页等） ·        Assists Director of Food and Beveragein development and production of signage, menus, and other F&B collateralmaterials ·        协助餐饮总监执行促销海报，餐单及相关宣传资料的完成 ·        Monitors all printed materials foradherence to corporate identity standards ·        确保酒店所有印刷品符合品牌标准 ·        Coordinates all special events andpromotions and maximize publicity (example: Raffles Hotel Annual Wine, Food &Arts Experience, New Year’s Eve Gala Ball, festive events, local radiopromotions, community events etc) ·        协助举办特别晚会及促销活动，最大限度地进行宣传推广（例如：莱佛士酒店（Raffles Hotel）年度葡萄酒盛宴，食品和艺术体验，除夕欢庆，节庆活动，当地电台宣传，社区活动等） ·        Establishes PR & Communicationsprograms that will benefit and support sales and F&B strategies andinitiatives ·        建立基于支持客房销售和餐饮销售的公共关系及传讯策略计划 ·        Evaluates request for hotel donationsof services/financial participation from civil, social and charitableorganizations; respond to requests, coordinate reservations and preparation ofgift certificates ·        正确评估酒店社会和慈善组织的捐款申请，协调预订和准备相关礼券 ·        Coordinates joint fundraisers andother community promotions ·        协调联合募捐和其他社区推广活动 ·        Serve as hotel’s representative onmajor civic or community programs ·        作为酒店代表积极参与各类社会化公益活动 ·        Assist with creation andimplementation of local, regional and international advertising ·        协助建立和实施本地，国内和国际广告计划 ·        Conduct regular department training –with focus on employees’ career development ·        定期进行部门培训 –特别注重员工的职业发展 ·        Contribute to employee newsletter,announcements and other printed materials published by Human Resourcedepartment ·        协助人力资源部完成员工新闻简报，人员任命和其他印刷品制作   PERSONAL ATTRIBUTES个人技能 ·        Fluency inEnglish language; ability to speak and present clearly and effectively ·        优秀的英文口头表达及书写能力 ·        Excellent leadership,interpersonal and communication skills ·        优秀的领导力，人际交流及沟通能力 ·        Ability towork independently ·        独立承担并完成工作的能力 ·        Analytical,pro-active and innovative mind ·        具有良好的分析能力，具有积极主动和创新的理念， ·        Detail-orientedand highly reliable in thorough execution and follow-through ·        工作细致并具有高度责任感，能准确执行相关工作并完成后续跟进工作 ·        Serviceexcellence mindset ·        良好的服务意识与心态 ·        Highintegrity and ability to keep confidentiality ·        正直及保密能力   QUALIFICATIONS教育资历 ·        Bachelor’s Degree ·        学士学位   EXPERIENCE工作经验 ·        5 years’ experience in Marketing Communications/Public Relation ·        有至少5年担任市场传媒或公共关系的经验

PURPOSE OF POSITION To recruit new staff as well as select colleagues for the Hotel in line with the Hotel’s recruitment strategy.   KEY ROLES & RESPONSIBILITIES ·        Administer internal vacancies on internal notice board; update vacancy tracking sheets ·        Advise on and implement recruitment strategy ·        Advise managers on best practice recruitment and selection ·        Ensure a positive experience for candidates applying to the Hotel ·        Represent and advertise the Hotel as afist choice employer at any time ·        Advertise and manage vacancies on the applicant tracking system per Raffles standards ·        Create recruitment advertising per Raffles guidelines ·        Screen and shortlist candidates; interview candidates for specific vacancies and on a general basis to create a pool of available candidates when needed ·        Provide professional support & advise on recruitment to line and department managers ·        Devise, run and evaluate selection processes including interviews, psychometric tests, personality questionnaires and various group activities ·        Check references on pre-selected candidates ·        Advise on and organise recruitment trips,ensuring cultural diversity ·        Source and meet new recruitment consultancies and other suppliers ·        Maintain filing system fordepartmental documents, e.g. recruitment report and statistics ·        Update manning guide weekly ·        Prepare job descriptions and person specifications ·        Handle recruitment fees and advertising invoices; ensure timely payment ·        Ensure all departmental expenses areunder control and in line with budget ·        Training of managers in interviewing techniques and on the role of the assessor ·        Perform any related duties and specialprojects as requested by the Director of Human Resources   PERSONAL ATTRIBUTES ·        Excellent written and verbal communication skills ·        Ability to communicate with colleagues and management at all levels ·        Must have the ability to plan and organise tasks and meet deadlines ·        Ability to build and maintain effective working relationships ·        Ability to carry out training on recruitment and selection ·        Forward-thinking approach; revisingthe recruitment process with initiative   QUALIFICATIONS ·        Degree in Human Resources Management or its equivalent   EXPERIENCE ·        Minimum 2 years experience in a similar capacity ideally with a 5 star hotel

·         Maintain complete knowledge of all hotel services/features 持续保持对酒店产品，设施及服务的相关产品知识的了解程度 ·         Promote positive relations with guests and employees 对客人及同事传达积极正面的信息 ·         Design and work within digital market plan and maintain file database 设计并制作市场推广计划以及更新相关数据存档 ·         Hotel Website Management (Setting / Content / Promotions) 酒店官方网站管理更新，包括设置，内容，促销等 ·         SEO / SEM according to brand strategies 配合集团制定并开展搜索引擎营销战略 ·         Hotel social media official account management 酒店官网社会化媒体管理和维护 ·         Management of hotel profiles on major review sites 管理并及时更新主要网络介质上酒店资料 ·         Area Online campaign with sister hotels 集团区域性网络营销管理和发展 ·         Online Reputation Management 网络声誉的维护和管理 ·         Digital Marketing report reviewing and analyzing 网络营销市场报告评估及分析 ·         Maintain high level of knowledge of the Raffles products and the competitor's product 对本酒店以及竞争对手酒店的产品保持高水平的了解 ·         Maintain good relationships with counterparts at competing hotels; promote all Raffles properties whenever possible 对具有相似产品的竞争对手酒店保持良好的关系，无论何时要对客人优先推荐所有莱佛士品牌的旗下酒店 ·         Meet solicitation and maintenance call requirements; handle all incoming inquiries 正确处理所有到店客人的问询及来电咨询 ·         Attend departmental and hotel meetings as required 参加所有要求的部门会议以及酒店会议 ·         Successfully complete all required training/certification processes 参与并完成所有要求的培训及认证流程 ·         Process paperwork to clients, other departments, etc., within a timely manner.  Complete all assigned paperwork within a timely manner 及时完成及传递所需的书面工作，不管是对客人还是对其他部门 ·         Develop relationships with key media players and the travel industry 发展和维系与主流媒体及相关旅游产业的关系 ·         Ensure financial successes of hotel by overseeing all digital expenses and ensuring that all special events are profitable for the hotel 通过监督所有费用或特定的活动，确保对酒店是有盈利能力的

【岗位职责】 1、预测市场需求，为酒店争取市场关键时机。 2、协助酒店收益最大化，提高市场份额，同时取得更好的收益。 3、与酒店预订部及销售团队紧密合作以推动针对性收入，在个人和团队预定中始终坚持高标准的客服理念。 4、始终能对环境竞争，优化每间可销售客房的平均收益。 5、相应敏锐的洞察力，利用收入管理策略的眼光来领导团队。 6、适当调节以保证酒店房间销售和收益最大化，按照标准执行并记录。 7、监督酒店房间预订流量，节假日、特定时间段、OTA平台等价格展示情况，并确保操作系统与酒店标准相一致。 8、具备制订和执行营业预算及经营计划的能力。 9、具备制订符合酒店总体营业目标及行动方案的能力。 10、负责跟踪和分析预订流程，团队流量，特别关注和加强团队预留房管理，更好的做好团队适度减量，最大程度提高收益。 11、根据酒店收益情况做出分析，召开收益信息会，召开酒店收益管理分析会。 【岗位要求】 1、3年以上星级酒店收益经理/总监岗位工作经验； 2、具有团队协作能力和管理能力； 3、有较强的创新意识和创新思维； 4、出色的沟通、计划管理和问题解决能力； 5、对市场不断变化较有很好的敏感性； 6、具有一定的英语听说读写能力。

Scope of Work: As Director of Sustainability, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel. Duties and Responsibilities As Director of Sustainability, I will assume full responsibility for the efficient operation of the Sustainability function to provide ongoing compliance with Sustainability Guidelines and execution of the approved resort-specific Sustainability Action Plan. I will be responsible for results in Sustainability and coordinate all Sustainability programs as well as the related training together with Human Resources and the respective departments.  The duties and responsibilities will include: · Ensure that each Sustainability initiative be it for host or guest reaches its fullest potential.  · Safeguard the pillar of Sustainability and make sure that all these brand initiatives are fully embraced, adopted and implemented within the resort. · Manage the Sustainability Fund on a monthly basis and ensure the funds are collected and distributed in an effective and transparent manner, documenting the projects and initiatives the fund supports. · Develop and maintain relationships with key community organizations and representatives such as schools, special interest groups, local government departments and tourism associations.  · Engage with the local community on a regular basis to ensure the property is an active and supportive member through Sustainability Fund projects and educational/fun sustainability activities. · Develop and lead sustainable host events on a monthly basis that are fun, engaging and supportive of a culture of sustainability among the team.  · Connect the resort with globally recognized sustainability events, initiatives, and ‘citizen science’, such as Earth Day, World Ocean’s Day and Global Shoreline Clean-Up for guests and hosts. · Manage existing relationships with sustainability-related partners and identify opportunities for enhancing existing or adding new partnerships, as applicable.  · Cultivate strategic partnerships with organizations to receive Sustainability Fund support, and in-kind support from Six Senses hosts, based on guidance around themes and causes from the General Manager and Home Office Sustainability. · In conjunction with the Experiences team, develop and lead Sustainability-related experiences for guests that highlight the resort’s sustainability efforts, the local community/culture, the unique environment and Sustainability Fund projects. · Implement the most suitable sustainability practices for the operation that are relevant and in line with Six Senses policies. · Establish and deliver pre-established financial returns related to revenue generation, profitability and ROIC.  · Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.  Qualification: Qualifications To execute the position of Director of Sustainability, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:  · Possess a minimum of a Bachelor’s degree in Environmental Management, Sustainability, or closely related field. I also have the technical skills and at least four years ' experience in a sustainability-related role within hospitality with proven results. · Fluent in English; I understand that Mandarin is preferred. The above is intended to provide an overview of the role and responsibilities for a Director of Sustainability at Six Senses Qing Cheng Mountain. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.  Six Senses Qing Cheng Mountain is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Work experience in equivalent position is required. 需有同等岗位工作经验。 Develop annual marketing and PR plan with specific goals and budget as outlined in the hotel’s business development plan and the group’s Public Relations plan.  Prepare roadmap to achieve goals, as well as update and adjust plans according to market situation and ensure the communications team is fully briefed on goals and progress. 根据酒店的商业发展计划和集团的市场传讯计划制定出具体目标和预定的年度市场及公关计划。准备完全目标的路线图，同时根据市场情况作出更新和调整计划以确保传讯团队都知晓全面的目标和进程。 Work closely with F&B and Sales department to map out promotional activities for the year. 餐饮部和销售部的紧密合作，筹划全面的促销活动。 Advise the General Manager and hotel senior management on communications to ensure that messages are clear, consistent and aligned with the hotel’s business strategy and Kempinski’s overall messaging. 提出建议给总经理和酒店高级管理层，保证信息是明确的、一贯的，与酒店的经营战略和凯宾斯基的整体消息一致。 Build and maintain relationships with key local decision makers and the local social community to promote positive exposure of the hotel. 建立并维护与当地主要决策者和当地的社会共同体，以促进酒店的正面形象力。 Take the Communication role in hotel crisis management team and approve overall communications response in Level 2 crisis situations, take all strategic decisions and lead the team. 承担危机管理小组中的沟通员角色，在2级危机发生之时，承担对方联络沟通的职责，并且负责策略决定并且带领团队。 Assume responsibility for pitching and securing local story placements for the hotel and on behalf of the Kempinski brand. Develop customized story pitches based upon media needs and handle reactive media relations in a timely manner and within 24 hours. 代表凯宾斯基品牌，定位和确保酒店在当地情节部署承担职责。根据媒体需求发展有针对性的情节定位，在24小时内有及时的处理反应与媒体的关系。 Work closely with Corporate Public Relations and regional press offices on developing story angles specific for the international markets. 与集团公关和区域新闻办公室紧密协作，发展具体的故事情节用于国际媒体的展示。 Draft hotel press releases and General Manager’s speeches. 撰写新闻稿和总经理的发言稿。 Distribute newsworthy hotel press releases to local media, regional Public Relations offices and Corporate Public Relations for onward media distribution. 分发有新闻价值的酒店新闻稿给本地媒体、区域和集团公关办公室用于媒体发布。 Act as the official spokesperson for the hotel when appropriate. 适当时作为酒店的新闻发言人。 Create and organize appropriate press activities in accordance with the annual communications plan. 根据年度计划创造和组织适当的媒体活动。 Initiate, arrange and accompany visiting press groups. Develop customized and interesting trip itinerary based upon media interests and needs. 发起、安排和陪伴媒体访问团。制定基于媒体的兴趣和需求定制的和有趣的旅行行程。 Handle crisis media communications with support and guidance from Corporate communications. 根据总部的支持和指导处理危机管理。 Prepare and educate hotel spokespeople for media interaction through creation of media Q&A and background briefings. 通过媒体的提问问题和背景介绍，准备和训练酒店的新闻发言人与媒体的互动。 Conduct press blitzes when appropriate. 在适当的时候组织媒体的闪电式拜访。 Ensure online and hardcopy press kits are readily available and up-to-date. 确保线上的和拷贝版的宣传资料袋的内容的时刻准备和更新。 Direct photography for editorial and advertising purposes in liaison with the Assistant Director of Sales & Marketing, advertising agency and corporate brand marketing. 协同助理市场销售总监、广告代理和集团品牌市场，执行用于编辑和广告目的的照片拍摄。 Maximize advertising budget by ensuring that the hotel’s creative messages and media activities are consistent with the advertising of sister hotels and the Kempinski group advertising. 通过确保酒店的创意信息和媒体活动是与姐妹酒店的广告和凯宾斯基集团的广告一致最大限度地提高广告预算。 Ensure all international and local creatives are reviewed and approved by Kempinski Brand Marketing in a timely manner before advertising agency proceeds to artwork. 在广告代理执行方案前，确保所有的国际和本地创意有及时得到凯宾斯基品牌市场的回顾和审核。 Maintain budget control and oversee media placement schedules in feeder markets. 维持预算控制和监督客源市场媒体投放的进度。  Oversee the production of all printed and digital collaterals for F&B, Marketing and Rooms divisions following the specifications stipulated in the Corporate Identity Manual. 跟进集团品牌手册监督所有餐饮部、市场和客房部电子和印刷的制作。 Ensure hotel information is updated regularly on the intranet, kempinski.com, hotel’s press room and relevant online publications. 确保酒店在内网、kempinski.com、酒店的新闻室和其他相关的网络刊物上的信息是及时更新的。 Oversee the planning, production and sending out of all direct marketing collateral in line with the annual communications. 全面监督从策划、制作和发送的直销宣传符合年度计划。 Determine overall marketing communications campaign ROI. Monitor and reviews the response rates in order to improve and take corrective measures (where applicable). 确定总体市场推广的投资回报率。监督、回顾和反应用于提高和做出相应的改进（如有适用）。 Oversee the production and execution of external hotel newsletter. Approve editorial content of staff newsletter. 监督和执行酒店内部的新闻稿件，审批员工新闻稿上的内容。 Approve copy for all collateral pieces for consistency with the brand message. 所有审批的宣传品必须和品牌传递的信息保持一致。 Act as brand custodian for all internal and external communication pieces. 在所有酒店内外部的否通信笺上作为品牌的监督人。 Develop social media strategies and messages for the year. 制定全面社交媒体的战略。 Monitor fans’ comments and provides relevant responses, when required. 监督粉丝的评论并且在有需要的时候给予回复。

岗位职责: 1. 负责管理部门日常营运工作； 2. 指导员工需在安全标准下使用机械设施，并提供培训给同事，让他们能在指定时间内执行相关的工程任务/工单；   例如：   1) 使用木具机械以修理木柜及其他家具，以及所有类型家具的饰面及安装技术；   2) 需执行布艺镶饰及“富美家”板切割、喷涂及配色，并进行修理或改装不同类型受损的家具、  门、柜、设备及配件。 3. 定期检测工具设备和机械设施的运作及维修保养，处理紧急事件和工单。 岗位要求: 1. 需具备本科学位； 2. 具备相关专业木具机械操作经验和知识； 3. 5年或以上相关工作经验及3年管理经验； 4. 良好中英文书写及沟通能力。

岗位职责： 1.根据酒店年度战略目标，建立及完成人力资源部相应年度目标计划。 2.根据不同的生意状况，优化管理人力资本资源和运作。 3.确保部门活动符合集团品牌标准及人力资源部的统一方针，酒店的活动得到合理的执行。 4.建立、保持及保证执行所有人力资源部政策及执行程序的合规合法性。 5.协助管理层制定并完善相应酒店管理政策，并做好宣传、培训、沟通以及落实。 6.通过高效和合理的管理，为酒店的财务目标做出贡献。 7.制定人力资源年度预算和月度预测并做好成本控制。 8.制定酒店员工激励、奖励、绩效考核机制，鼓励员工的创造力和创新精神，勇于挑战压力，为酒店的运营做出贡献。 9.负责人力资源部职能部门的整体日常工作、人员及人才管理及发展。 10.培养人力资源部所有员工专业技能及素养，确保其具备高效工作的技能。 任职要求： 1.本科及以上学历 2.至少2年国际酒店品牌同岗位工作经历 3.有战略性思维，很强的分析和计划能力 4.思维开阔且团队意识强 5. 具有应对不同人群的有效沟通技巧 6.英文书写及口语流利。 7.熟悉国家及本地劳动相关法律。 8.熟悉掌握人力资源营运所需的专业知识和技能。 9.具有领导、指导和发展他人的能力。 10.很强的组织和演讲展示能力

【岗位职责】 1、审计每日收入数据，支持报告和凭证、确保每日及每月收入和付款及时调节、确保所有收入被记录和报告、确保所有礼券或免费券根据政策得到控制、审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释、检查免费房被合理批准、审计电话自动挂账报告以确保所有电话收入已被挂账、审计宽带链接报告以确保所有因特网收入被挂账、确保相关前台人员和零售点报告被打印，审计并按日期存档、核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入及房间安全钥匙、准备折扣和减免汇总表及减免凭证、在电子信用卡机和销售点系统之间每日调节信用卡收入、协助准备准备每日收入报告给财务总监、确保所有特许/租赁收入被调节，并被正确记录、审计每日总出纳员的报告、检查房价差异报告以确保所有价格变动，升级等被合理批准、检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告、在相关报告中记录收银员现金多余/不足，并同零售点经理或前台经理跟进相关事宜、与相关部门跟进一切差异，未完成的工作或丢失的信息、确保所有支出凭证拥有合理批准，签名和支持、与营收/预订团队跟进，以确保任何放弃预订的项目被查阅并收费、审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额、确保所有餐厅和酒吧的账单被正确记账、确保所有宴会收入被记入、在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。 2、维护足够的最新的文档、进行每月备用金的盘点、进行前台保险箱的审计、及时并有效地处理所有要求和询问、收入审计主管分配的其他工作、灵活的工作时间,特别是在月末、执行一切额外的工作,以确保酒店职能顺利运作. 【岗位要求】 1、始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求、承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响、自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。 2、对改变的要求能够灵活,快速并积极响应,包括要求的任何任务、通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点、提供意见和建议,以提高酒店的运营/环境程序。 3、积极推销酒店的服务和设施给客人和酒店的供应商。 4、执行所有义务和责任以确保工作中自身和他人安全。 5、通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境