Assist the Manager to continuously improve work standards and service procedures, and supervise the implementation. Assist the Manager to formulate various work systems of the outlet, and supervise the implementation, constantly improve the western food service, and improve the quality of the dishes. Participate in the formulation and revision of various service norms and standards of the outlet, check the implementation of various rules and regulations by employees, and correct and deal with problems in a timely manner. Participate in the formulation of the outlet's annual and monthly work plan, lead the captain, and employees to actively complete various tasks and business indicators, and strive to increase the outlet's sales revenue. Do a good job in the sanitation of the outlet, and do a good job in weekly and daily sanitation inspections. Provide daily feedback from guests, actively solicit opinions and suggestions from guests, and solve problems in a timely manner. Handle customer complaints in a timely manner, actively listen to customers' feedback on outlet services and dishes, formulate corresponding plans, and provide guests with a good dining environment. If there is any unresolved customer complaint, report it to the Outlet Manager in time, and give feedback to the customer in time. Develop good customer relationships and actively communicate with old customers on a regular basis. Responsible for maintaining good communication, coordination and cooperation with the kitchen department, and handling various emergencies. Control the use of daily items in the outlet and ensure that month-end counts are performed. New menus are listed every quarter, system entry; menu-setting keys, checkout method setting keys, iPad menu entry and other tasks are completed. Reasonably arrange work for department heads and employees. Warehouse management, inventory, and ordering of daily necessities. Establish better communication with the banquet department and assist the banquet to complete a series of tasks. Assist the Manager to complete the employee training and continuously improve the professional quality of the employee. Any problems that arise in the work of employees shall be communicated with the Outlet Manager in a timely manner. Complete the tasks assigned by the Manager.

工作职责包括但不限于以下各项： •     协助招聘事务的跟进和协调工作 •     员工入、离职手续的办理、相关证明的开具 •     员工档案录入、扫描、归档 •     劳动合同/劳务合同/实习协议到期提醒及续签跟进 •     员工商业保险的跟进 •     考勤核对 •     员工福利事项的执行和跟进 •     配合部门完成对外事务的执行和跟进 •     行政事项执行和跟进，如办公用品的需求采集、办公室维护、员工差旅跟进 任职要求如下： •     本科或以上学历，行政管理、人力资源管理、企业管理等相关专业 •     热爱饮食文化艺术，为人踏实，细心；形象好气质佳，待人接物佳，有服务意识及良好的组织协调能力 •     责任心强、原则性强，执行能力强，具有良好的团队合作精神 •     有较好的英语能力，能适应国际化的工作文化与环境

岗位职责： 1、根据公司发展阶段需求和员工培训需求，制订、组织、落实公司年度和月度培训计划； 2、检查计划实施情况，总体培训情况和各部门培训检查情况进行总结，对培训效果做出客观评估，提出培训新方案； 3、拓展培训渠道和培训资源，积累培训经验和资料，开发培训课题，编制培训教材，编写培训教案； 4、讲授培训课程，指导、辅助各部门贯彻落实各项培训项目，为内部培训员提供咨询和指导，提高培训质量及效果； 5、负责做好员工培训考核的验收工作，做好培训记录、培训考核的管理工作。 任职要求： 1、本科及以上学历，3年及以上经验； 2、熟悉培训全流程，擅长数据分析及问题的挖掘，擅长活动的组织策划； 3、擅长目标管理，较好的客户服务及营销意识，良好的人际交往能力； 4、具有较强的组织、协调、沟通能力及分析问题、解决问题的能力； 5、具备餐饮/商超行业培训经验者优先。