1. 配合业主代表实施业主方对酒店的全面监管，负责监管酒店的财务工作； 2.参与酒店的经营管理，保障往来资金的安全； 3. 督促酒店建立健全财务管理制度及流程体系，完善财务监督机制，保障酒店财务工作的正常有序开展，对酒店财务工作的合规性进行监督； 4. 参与审核酒店拟定的年度经营预算方案、并监督其执行情况； 5. 对酒店会计核算工作的质量进行监督，审核酒店财务报告，评价和报告其经营管理业绩，根据国内会计准则和业主要求报送相关的财务信息；

工作职责： 1. 协调酒店、商业等公建类项目的机电设计管理工作，跟进各项目日常设计进度。 2. 协调LDI、机电顾问、弱电顾问、消防顾问、声学顾问、厨房顾问等推进项目设计，确定机电方案。 3. 负责与设计院、建筑师、内装设计师协调，保障一次/二次机电图顺利完成。 4. 负责水暖专业重大专项研究，输出研究成果，更新设计标准。 5. 负责水暖专业的机电设备类招标技术要求的更新和完善。 6. 负责公建类项目的BIM设计管理工作。 7. 参与地产类项目的设计管理工作，提供水暖专业的技术支撑。 8. 协助及配合完成上级交办的其他工作。 任职资格： 1. 统招本科以上学历，7年以上安装设计工作经验； 2. 至少一个完整的国际品牌酒店项目经验，同时具备甲方和乙方工作经验更佳； 3. 暖通专业背景，且对水、电、消防、弱电、电梯、BIM等专业均有全面了解； 4. 工作态度积极主动、认真负责、耐心细致，对项目品质有较高的追求； 5. 组织协调能力强，主动学习意愿强。

工作职责： 1、了解业务团队的业务状况和团队运作状况，和业务负责人密切协作，提供符合业务团队需求的相关人力方案； 2、管理组织架构调整、人员配置规划和人员编制预算、人员的选用育留等， 协助业务部门提升组织绩效； 3、协助业务部门流程的梳理或优化、根据团队问题的诊断提供专业性建议及解决方案； 4、收集市场信息，针对市场动态、人员信息、HR政策等维度，定期输出分析报告； 5、建立员工沟通机制，针对所负责的部门，定期进行员工访谈，发现问题并及时提炼总结反馈至COE，商讨解决方案； 6、配合其他HR模块项目及制度的落地，并及时反馈在执行过程中的各种问题，协调跟进问题的解决。 任职资格： 1、本科以上学历，7年以上HR工作经验，其中3年以上营销团队HRBP工作经验； 2、在规范化企业或高速发展型企业，且完成营销团队问题诊断及解决方案输出、落地执行； 3、业务纵深度高、敏感度高，熟悉HR各板块工作，能与业务及COE有效协作； 4、沟通协调能力好，性格积极主动，执行力强，良好的自驱力。

岗位职责: 1、 Responsible for the management and achievement of profit for all food and beverage operations in the hotel including restaurants, bars, kitchen operations, catering and banquet operations. 2、 Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals. 3、 Establish systems which monitor the achievement of department goals. 4、 Work with sales to manage the development of new products and services. 5、 Develop and monitor the implementation of purchasing procedures with Purchasing Manager. 6、 Access and use Food and Beverage computer programs . 7、 Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labour costs, and maximize profitability within all areas of the food and beverage department.  Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.  8、 Works with Director of Finance in the preparation and management of the Department’s budget. 9、 Manage staff within the hotel's organization structure and human resource and hotel policies. 10、 Communicate regularly with food and beverage staff and conduct effective staff briefings 11、 Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. 12、 Works with Human Resources on manpower planning and management needs 13、 Oversee the management of restaurants, bars and outlets 14、 Oversee the management of the kitchen operations 15、 Oversee the management of catering operations 16、 Oversee the management of banquet operations 17、 Develop quality management systems 18、 Manage the delivery of high quality service to guests 19、 Ensure compliance with business operations and hospitality laws 20、 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   1、负责管理酒店内餐饮各方面的运营和盈利，包括餐厅，酒吧，厨房和宴会管理。 2、在实现战略目标的工作中为总经理提供专业性的建议和行政支持服务。 3、设立监督实现部门目标的系统。 4、同销售人员一起管理和开发新产品和新服务。 5、与采购部经理一起制定和监督采购程序的执行。 6、进入并使用餐饮部计算机程序。 7、完成预算收入，编制月度预算，监督和管理餐饮和人工费用，使餐饮部门整体的利润最大化。参加部门年度运营预算和财务计划的编制工作，以支持酒店的总体目标。 8、和财务总监一起编制和管理部门预算。 9、在酒店的组织结构内，在人力资源和酒店的规章范围内管理员工。 10、定期与餐饮员工进行沟通，有效的主持员工会议。 11、确保所有员工接受正规的服务标准培训，并配有高效完成其工作的工具和设备。 12、和人力资源部一起进行人力规划和管理需求。 13、监督餐厅，酒吧和营业场所的管理工作 14、监督厨房的经营管理工作 15、监督餐饮的经营管理工作 16、监督宴会的经营管理工作 17、建立质量管理体系。 18、为客人提供高质服务的管理工作。 19、确保运营符合商业法规和服务业法规。 20、遵守当地的卫生和安全法规，或其它适用的规定，以及品牌标准和当地的规章制度。   岗位要求: 1、Bachelor’s degree in Hotel Management, culinary arts, or related field. 2、5 years related experience, including management experience, or an equivalent combination of education and experience. 3、Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 4、Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 5、Problem solving, reasoning, motivating, organizational and training abilities. 6、Good Communication and writing skills. 1、酒店管理，餐饮艺术或相关专业的学士学位。 2、5年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。 3、完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 4、持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 5、具有解决问题，推理，号召，组织和培训能力。 6、具有良好的沟通和写作技能。 联系我们: 酒店地址：天津市空港经济区中心大道55号 乘车路线：地铁2号线空港经济区站下车，A出口乘坐691公交车至国际温泉高尔夫下车即到 咨询电话：022-58678888—2158 联系人：陈先生 邮件地址：recruitment@crowneplazatianjin.com 面试时请携带身份证正反面复印件一张，一寸彩色照片一张。

BASIC FUNCTION基本职责 The Director of Sales & Marketing is responsible for planning and managing the overall sales and marketing of the hotel to achieve optimal occupancy, maximizing revenue, and meeting/exceeding hotel profit objectives. The Director of Sales & Marketing is responsible for total revenue including group and transient rooms, group food and beverage, meeting room rental, local catering, and other revenues, as well as assisting and actively participating in yield management strategies. Strategies include market mix, pricing, status, direct sales, and marketing. Serves as an advisor to the General Manager on business intelligence. Responsible for achieving sales targets for rooms and MICE and banqueting.市场销售总监负责制定和管理整个酒店的市场销售。以实现最高入住率，最大化收入及实现/超出酒店的盈利目标。负责整个酒店的收入，包括团队和散客住房，团队的餐饮，会议使用，宴会餐饮和其他的收入，协助和参与酒店收益管理战略，包括市场产品组合，价格制定，形势分析，销售提升和市场开拓。为总经理提供商业策略。实现客房，会议及宴会的销售目标。   DUTIES AND RESPONSIBILITIES职责和义务 Key Responsibilities: 1.      Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.指导和管理团队客户，散客，宴会销售活动，以实现酒店收入最大化。 2.      Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required.准备，落实和汇编战略销售计划，月度报告，年度目标，营销预算，预测和其他要求的报告。 3.      Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.运用自己的专业技能，调查，审核和分析竞争对手，市场趋势，客户需求和意见，以便能够及时的进行调整。 4.      Develops and submits to General Manager new sales plans and programs and determine the effectiveness of current plans and programs.制定并向总经理提交新的销售计划方案，确保当前计划方案的有效实施。 5.      Manage/direct all Marketing activities, such as advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments.管理和指导所有的公关活动，包括广告宣传，公共关系和推广活动。 6.      Actively participates in sales presentations, property tours and customer meetings.积极参与销售宣传，客户参观及客户会议。 7.      Manages performance issues that arise within the Sales and Marketing teams.管理市场销售团队中的业绩问题。 8.      Ensures appropriate hiring, training, motivating, coaching, counseling and developing of department’s team members.确保团队成员的招聘，培训，激励，指导，辅导和发展。 9.      Effectively communicates with other departments.与其他部门保持高效的沟通。 10.   Conducts a daily briefing with department on current key activities.组织每日的例会，分享重要的接待活动。 11.   Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.评估客户需求、客户组合和竞争组合的变化，并根据需要提供适当的产品/服务和运营变化。 12.   Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.确保客人和员工的满意度，同时保持市场的竞争力和出色的业绩。 13.   Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.预测并解决客人的问题，建立有效的流程以提高客人的满意度。 14.   Participate in community and professional organizations to maintain high visibility and promote a positive image.参与社区和专业组织，以保持高知名度，树立正面形象。 15.   Be an inspiration to all hotel staff to achieve luxury levels of performance.激励所有的员工以实现出色的业绩。 16.   Interacts in a positive way with all team members to ensure a luxury guest experience.以积极的方式与其他部门进行沟通，以确保客人的体验。 17.   Must be an example of the Wyndham Grand Values, brand standards, and a champion of grooming and appearance guidelines.确保成为温德姆品牌价值观，品牌标准及仪容仪表的典范。 18.   Responsible for ensuring the hotel sales targets for rooms and MICE and banqueting is achieved, and for implementing and managing the sales performance of each sales team member.确保实现客房，会议和宴会销售目标的实现，执行和管理每个销售团队成员的销售业绩。 19.   Ensures compliance with all operating policies and procedures for sales and contracting.确保所有销售和合同符合我们的政策和流程。 20.   Ensures that hotel General Manager is constantly informed daily and weekly, concerning market trends and competitor sales activities and rates, and develops and submits action plans to the General Manager to develop and increase the sales performance for rooms and MICE and banqueting. 确保酒店总经理了解每日每周的市场动态和竞争对手的销售活动及价格，并向总经理制定和提交行动计划，以发展和提高客房、会议和宴会的销售业绩。 21.   Communicates closely with the Revenue Manager regarding the retail segment result, and submits regular proposals how to increase the retail sales segment. 与收益经理沟通了解各销售的业绩，并定期提出如何增加销售业绩的建议。 22.   Ensure that customer segmentation and pricing strategy are correctly positioned.确保正确的客户市场的划分及价格政策。 23.   Implement individual development plans for all Sales members.贯彻每个销售人员的发展计划。 24.   Review of the implementation of the S&M plan strategies and activities.回顾市场销售计划的策略及活动的执行。 25.   Implement incentive program and measurable goals and targets by hotel level.贯彻执行奖励机制目标的可执行性及目标性。 26.   Establish an tracking system for all segments based on month end reports.建立每月月底所有市场表现的跟踪系统。 27. Complete other tasks assigned by the leader 完成领导安排的其他工作任务 JOB SPECIFICATION工作要求 Education教育背景 Bachelor degree preferred or equivalent experience.本科以上学历及相关经验。 Experience经验 A minimum of 5 years experience in the international luxury hotel.至少5年酒店相关管理经验。 Competencies, Skills& Personality Traits Required能力，技能及个性要求 1.      A strong understanding of overall hotel business.对酒店整体业务有较强的了解。 2.      Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.学习、分析和了解复杂的活动或信息，以改进新的实践或发展新的方法。 3.      Must have the ability to understand global markets that affect the business of the hotel.了解全球市场对酒店业务的影响。 4.      Must have strong decision making skills.较强的决策能力。 5.      Strong oral and written communication skills.较强的口头和书面表达能力。 6.      Ability to communicate at all levels.较强的沟通能力。 7.      Ability to train and develop team members.能够培训和发展员工。 8.      Ability to work effectively in a team environment and take initiative.在团队中能有效的工作并积极主动。 9.      Excellent organizational skills.出色的组织能力。 10.   Analytical skills.较强的分析能力。 11.   Be proactive in achieving Rooms Revenue goals.积极主动的完成客房收入目标。 12.   Ability to analyze financial statements and market data.具备分析财务报表及市场数据的能力。 13.   Ability to develop and deliver effective presentations.具备制作及有效讲授演示文档的能力。 14.   Fluent in English, and another foreign language .流利运用英语，同时具备其他语言更佳。 15.   Must possess strong computer skills, including Microsoft Office, PMS .能熟练操作电脑系统包括微软办公软件及酒店管理软件。

岗位职责： Accounting & Taxation 负责会计和税务 Audits and Cost Controls 负责审核及成本控制 Systems 熟悉财务系统 Administration管理职能 Staffing and Training人员配备和培训 Others 其他 岗位要求： University graduate with accounting major. 大学财务专业毕业 Qualified member of accounting body. 财务资格证书 High proficiency in written, spoken and reading English. 高标准英语读、说、写能力 Thorough knowledge in accounting principles and procedure. 深入了解会计原则和程序 Ability to prepare relevant reports as required. 有编写有关报告管理的要求的能力

岗位职责 1、在每个主要控制领域下有一个对总体目标的简要说明，接下来是更加详细的关于角色和责任的 说明； 2、财务会计和控制； 3、在健康的控制环境中实践最佳的财务会计流程； 4、全面管理酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求； 5、如适用上述必须包括酒店国际的分公司或子公司的账务； 6、确认资产负债表真实反映酒店的资产和负债、资产负债表必须定期审查及进行所有账户的 调节； 7、确认遵循酒店全球的管理协议,以及所有业主/租赁协议； 8、维护一个内部控制的重点系统，,这将提供一个有效的及的对酒店资产,负债,收入和成本的全面 控制、确保遵循公司政策； 9、代表经营者和业主,保持对酒店资产,负债,收入和支出的控制,并对酒店的财务业绩提供管理,领 导和负责； 10、确保遵循法律和税收政策并保持足够的保险保障、管理养老金计划,在适用情况下确保有足够 的会计,精算和法律控制； 11、确保为进口,货币转移和酒店营运(酒吧,俱乐部.娱乐场所等)业务获得有效的许可证和执照、 负责保管和更新所有会影响酒店的财务状况的契约和合同； 12、与内部和外部审计联络合作、 确保有效的酒店审计程序已到位,并在必要时及时纠正、特别 强调确保所有的营业收入被记录、使用月度控制检查单，必要时进行阶段性自我审计； 13、开发财务会计和控制程序的最佳实践、财务报告和控制需持续审查和发展的领域,以达到影响 和效率最大化、管理报告； 14、专注,创新和平衡报告以激励管理行动； 15、制定高质量的，及时准确的管理信息和绩效衡量、报告应发人深省及面向行动、实施报告应 包含关键性能指标的基准,定义和衡量指标,并采用平衡记分卡。报告应不仅反映酒店的历史业 绩,并应反映外部及今后的内容、确保公司报告及时和正确。确保所有公司报告与内部一致的,尤其 是HLBFS报告,管理报告,营运趋势报告,逐步转换报告,损益表,资产负债表和现金流报告与试算平 衡表调节、维持每月进行这些调节的依据； 16、营业支持为经营提供最高标准的财务和商业支持，为酒店总经理和团队提供关于财务和商业 事项的支持

- 3年以上五星级酒店宾客关系团队负责人或相关经验 - 精通英文沟通技能，良好的中文沟通技能，包括听、说、读、写 - 良好的团队合作能力 - 熟悉Opera操作系统 - 反应迅速、敏捷、有责任心

职位要求 1. 5年4-5星国际品牌酒店的相关部门经历 2. 3年4-5星国际品牌酒店的相关岗位管理经验 3. 具有一定的领导能力及业务拓展能力 4. 熟悉部门的操作流程和标准 5. 熟悉酒店行业要求 6. 较强的团队协作和解决问题的能力 7. 较强的语言和沟通能力 8. 熟练的英文书面及口头表达能力

职位描述 Job description 1.负责酒店内所有由市场部组织和策划的特别活动和促销活动。 Accountable for supporting all publicity campaigns in the hotel for special events and promotions, organized and planned by the Marketing Department. 2.在单体酒店层面协助提升品牌形象。 To enhance the image and brand awareness on a consolidated and individual level. 3.确保所有推广符合品牌标准，并在所有可用媒体渠道和其他传播渠道中为酒店获得最大限度报道。 To ensure standardization of all consolidated promotional collaterals obtains maximum editorial coverage in all available mediums and sources. 4.负责组织协调或直接赞助慈善和文化类活动。 Coordinate and direct sponsorships of charity, cultural and philanthropic events. 5.保持、加强并且进一步发展与区域和国际媒体之间的互动与合作。 To enhance, maintain and develop close working relationships with regional and international media executives and journalists. 6.保持与九龙仓酒店集团传讯部和高级平面设计师的互动联系，以确保所有印刷品和广告设计符合品牌标准并能根据集团层面的变化及时调整。 Liaise with WHM Communications Department and Senior Graphic Designer to ensure adherence to corporate image and any changes from corporate level in all collateral and advertising production. 7.制定和提交创意的公关活动方案。 Provide creative input for all consolidated PR & Ad campaigns. 8.负责收集和处理所有营销或公关项目所需的数据和信息。 Assisting in collecting data and information necessary for processing any marketing or PR projects. 任职要求 Qualifications 1.至少三年在中国国际酒店市场销售部工作经验。 Minimum 3 years experience in Sales & Marketing with International Hotels in China. 2.较强的组织和行政能力，良好的新闻媒体关系。 Strong organizing and administration skills. Good press/media contacts. 3.独立工作和良好沟通技能。 Independent, have good communication skills.

  岗位职责/职位描述 ·          Communicates and submits appropriate material to all marketing channels and organizations that assists in promoting the hotel to ensure they are well equipped to sell the property. ·          有效的组织市场宣传材料，并传播给有关途径或组织，使之有利于酒店的销售工作。 ·          Liaises with advertising and public relations agencies. ·          同广告公司和其它公共关系组织保持联系。 ·          Liaises with Food and Beverage Department for their requirements with regard to promotional material needed and coordinates with the Art  Department accordingly. ·          同酒店的餐饮部保持良好的关系，在需要的时候提供市场宣传活动所需的材料给设计部门。 ·          Coordinates and plans of various media and marketing activities and events for the hotel. ·          计划并组织酒店的各种媒体宣传或者市场推广活动。 ·          Takes ownership by developing, executing and following up on the hotel’s public relations and advertising schedules. ·          负责建立、执行和跟进酒店的公共关系和广告进程。 ·          Organizes promotional events, including invitations to the media, local VIPs, corporate accounts, travel agents and other related guests. ·          组织市场推广活动，包括邀请媒体、本地 VIP 、公司人员、旅行社和其它相关的客人。 ·          Oversees and coordinates hotel photography when required. ·          在需要的时候操控和配合酒店的摄影摄像工作。 ·          Coordinates and handles all advertising as directed. ·          指导和配合所有的广告设计工作。 ·          Updates and maintains media schedule file and budget. ·          更新和确保广告媒体时间表和预算。 ·          Provides copy and translation for advertising and other promotional material as required. ·          提供广告稿的设计和翻译或者其它市场宣传所需的材料。 ·          Establishes and maintains contact with local media and determines their needs and interests. ·          建立并保持同当地媒体的联系，并且发现他们的需要和兴趣。 ·          Acts as hotel’s liaison for adopted charity and organizes PR events in line with the hotel’s requirements. ·          作为酒店公益活动和其它社会活动的联络人。 ·          Sources and coordinates giveaways as required. ·          在需要的时候负责采购和管理免费礼物的发放。 ·          Entertains supporting and prospective clients/journalists in order to maintain or develop a long lasting and growing business relationship. ·          Maintains effective control of expenses. ·          有效的管理开支。 ·          Submits weekly activity schedule. ·          上交周工作计划。 ·          Attends meetings as required. ·          出席与工作有关的会议。 ·          Prepares and submits monthly PR Report to management. ·          向管理者上交每月的市场宣传活动报告。 ·          Ensures filing of all relevant correspondence. ·          确保完成所有与职位有关的工作。 ·          Performs Sales Executive on duty as rostered. ·          根据值班表上的时间充当销售代表的角色。 ·          Reports any information or events happening in the local community or competitor hotels which is pertinent to the hotel’s position in the community. ·          提交与酒店有关的当地社团的活动报告，和其它竞争酒店的市场活动报告。 ·          Exercises flexibility to perform other duties as required. ·          其它与职位有关的职责。 Qualification: 任职资格 ·             Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·             Proficient in the use of Microsoft Office         精通微软办公软件 ·             Problem solving, analytical, reasoning, motivating, organizational and training abilities.         具有解决问题，推理，号召，组织和培训能力 ·             Good writing skills 良好的写作技能 招聘全过程受昆明洲际酒店纪检工作领导小组全程监督 监督电话：0817-63188888-6007 监督邮箱：kong.yiling@hcthotels.cn 监督邮寄地址：云南省昆明市西山区怡景路5号昆明洲际酒店 纪检领导小组

【岗位职责】 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、与销售总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 【岗位要求】 1、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2、积极主动组织丰富的市场公关及广告媒体的会议活动。 3、发布酒店重大事件及促销新闻。 4、建立，保持与广告商和公共关系组织的关系。 5、在本地市场内，通过参加各种营销活动，树立饭店的形象。 6、负责各类材料、图片、数据库，资料库和文档等。 7、维护酒店和集团的形象。 8、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 9、计划与协调酒店赞助的活动。 10、发现并组织有关赞助活动去提高酒店在市场的形象。 11、参与准备和制定部门/小部门/分部门的目标。 12、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系。 13、参与准备战略计划。 14、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 15、掌握市场营销数据。 16、主动承担发展，执行酒店年度公关计划和广告活动。 17、在销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 18、在团队内有效的工作。 19、遵守酒店酒店的行为准则。 20、遵守酒店酒店员工守则。 21、遵守酒店酒店的政策及程序。

Works closely with the Director in the overall Events Sales and Operations, which include the planning, directing and implementation of Catering/Events strategies towards maximizing potential revenues and yield - Manage all Events sales operational activities - Professionalism & Customer Relations - Plan and execute a series of familiarization tours and activities for Catering & Events clients. - Ensure confidentiality and security of all data and documents in the property

·  Manage the key Marketing Communication processes at hotel including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Events and Social Media according to IHG Marketing Communications standard operating procedures      ·  根据洲际酒店营销传播的标准操作程序，管理酒店的关键营销传播流程，包括营销策划、宣传品和广告制作、内容管理、公共关系、推广和活动以及社交媒体                                                                 ·  Deliver and execute an annual Marketing Plan for all hotel events, public and media relations, loyalty and channel marketing and other marketing activities    ·  制定并执行年度营销计划，包括酒店活动、公关和媒体关系、忠诚度、渠道营销和其他营销活动                                             ·  Align marketing communication activities to hotel’s key business segments to ensure clear return-on-investment (ROI) for time and budget invested in the activity    ·  将营销传播活动与酒店的关键业务部门相结合，以确保在活动中投入的时间和预算有明确的投资回报(ROI)                                 · Develop media contacts, manage media relations, and organize media activities to promote good publicity and drive hotel awareness. · 建立媒体联系，管理媒体关系，组织媒体活动，以促进良好的宣传和提高酒店的知名度。 · Build continued hotel awareness by delivering new hotel stories and press releases of promotion or event to media, trade publications and local community  · 通过向媒体、行业出版物和当地社区发布新的酒店新闻、促销或活动新闻稿来建立持续的酒店知名度                                                  · Manage hotel events including budgeting, guest list, agenda/programme, media participation, photography/video and gifts    · 管理酒店活动，包括预算，宾客名单，议程/计划，媒体参与，摄影/视频和礼物                                                                                · Manage IHG Hotel Content Manager system to update text and images that optimizes the content quality and best represents the Brand standards  · 管理洲际酒店内容管理系统，更新文本和图片，优化内容质量，最能代表品牌标准                                                                  · Manage hotel image database from official hotel photos, event photos, staff photos to use in hotel promotion · 管理酒店官方照片、活动照片、员工照片等酒店形象数据库，用于酒店推广                                                                                        · Manage hotel social media system and processes to support tactical campaigns, engage hotel guests and build hotel client database  · 管理酒店社交媒体系统和流程以支持策略活动，吸引酒店客人并建立酒店客户数据库                                                                          · Manage the reputation and awareness of the hotel and Brand in the local city and key feeder markets      ·  管理酒店和品牌在当地城市和主要支线市场的声誉和知名度          · Monitor awareness of competitor activities and use the information to develop Marketing strategies       · 监控竞争对手的活动，并利用这些信息制定市场策略 · Develop Omni-Channel plus digital marketing capabilities/ services for China market and the property. Such as, Ctrip (OTA), Fliggy (OTP), Little Red Book (SM APP), Douyin (SM APP), WeChat (SM), etc. 为中国市场和公司开发渠道/ 数字营销能力/服务。如携程 （OTA）， Fliggy （OTP）， 小红书 （SM APP）， 抖音 （SM APP）， 微信 （SM） 等。 · Develop and implement the O2O marketing strategy for the exposure to the Omni-channel business. Develop a deep holistic knowledge of customers to generate creative insights. · 制定和实施 O2O 营销战略，以接触全渠道业务，加强客户对公司的整体认知，为公司创造创新性的建议方案。 ·Analyse markets, brands, products, communication, and market drivers from different industries to form the partnerships and innovate towards white space. · 分析不同行业的市场、品牌、产品和市场驱动因素，建立战略合作关系。 · Work with the agencies to implement the SEO/ SEM program, digital campaigns and cross-marketing activities for the hotels in GC region. Maximise the revenue for China market. · 与不同机构合作，为 酒店实施 SEO/SEM 计划、数字营销活动和跨界营销活动。最大化酒店收入。 ·         Coordinate with the teams to achieve the digital marketing goals for the hotels and group and execute the appropriate strategies, including the growth of traffic, revenues and conversions on different online platforms and channels. · 与不同团队协调，实现酒店的数字营销目标，并执行适当的战略，包括不同在线平台和渠道的流量、收入 和转化率的增长。 · Contribute to identifying new customer targets, their needs/ behaviours and relevant channels of acquisition to increase the market share with a focus on the domestic streams in GC region. · 协助确定新的目标客户、其需求/行为和相关网购渠道，以增加酒店于市场之曝光。 · Participate to adjust investment, participation and pull-through of Omni-Channel plus digital marketing strategies and plans where appropriate. · 参与和渠道/  数字营销策略计划和投资调整。 · Uses an effective interpersonal style to inspire the digital marketing teams in hotel properties to achieve the team missions and goals. · 使用有效的人际风格，激励酒店内的数字营销团队实现团队使命和目标。 · Assist the team in the conception of the marketing plans and budgeting. Support the team with the tasks and priorities on a regular basis. · 协助团队构思营销计划和预算。定期为团队提供任务和协助。 ·  Assist in delivering the digital reporting on performance and audits to optimize conversion through digital channels and highlight value contribution. · 协助提供绩效和报告，通过不同在线平台和渠道优化酒店收入。 · Support for members acquisition by partnering with different platforms. Such as, OTAs/ OTP, Business Associations, etc. · 通过与不同平台合作，获取新会员。例如，OTA/  OTP、商会等。 岗位任职要求 • Demonstrated ability to interact with and present to customers, employees and third parties that reflects highly on the hotel, owning company, the Brand and IHG. •展示与客户、员工和第三方互动和展示酒店、公司、品牌和洲际酒店的能力。 • Proven ability to lead, manage and motivate a team • 具有领导、管理和激励团队的能力 • Able to manage projects with different financial budgets and performance objectives •能够管理不同财务预算和绩效目标的项目 • Strong time-management skills and able to multi-task 较强的时间管理能力，能够同时处理多项任务 • Strong writing skills in Chinese and English •较强的中英文写作能力 • Proficient in the use of all Microsoft Office software •熟练使用各种Microsoft Office办公软件 • Proven ability to work with external vendors to deliver objectives •具有与外部供应商合作达成目标的能力

协助执行并执行人力资源部相应年度目标计划并确保落实完成。 确保部门活动符合集团品牌标准及人力资源部的统一方针，酒店的活动得到合理的执行。 建议并参与审核、保持及保证执行所有人力资源部政策及执行程序的合规合法性。 协助管理层制定并完善相应酒店管理政策，并做好宣传、培训、沟通以及落实。 通过高效和合理的管理，为酒店的财务目标做出贡献。 参与制定人力资源年度预算和月度预测并做好成本控制。 提出建议并参与制定酒店员工激励、奖励、绩效考核机制，鼓励员工的创造力和创新精神，勇于挑战压力，为酒店的运营做出贡献。 负责人力资源部职能部门的整体日常工作、人员及人才管理。 培养人力资源部员工专业技能及素养，确保其具备高效工作的技能。 协助推进有效的员工沟通和反馈渠道，营造开放式沟通企业氛围。 帮助人力资源部的其他员工为酒店其他员工（内部顾客）以及到人力资源部的所有人员提供专业、礼貌和热心的服务。 协助并指导部门经理提升对团队人员及绩效管理的能力。 确保所有员工了解并遵守酒店、集团和当地的政策法规。 协助所有部门管理员工的个人仪表卫生符合酒店和部门的标准。 代表酒店参与某些工会协商或者相关活动，并与区域人力资源部和酒店管理层保持紧密沟通。 协助人力资源总监与酒店业主维护良好的关系。 监督酒店的招聘和挑选程序，为部门总监或经理提供有效招聘方案。 与各招聘渠道及合作院校保持良好沟通进行创新型合作，打造良好的企业雇主品牌形象提升招聘效率。 与营运部门密切配合，有效规划用工类型以求最大化劳动生产率并控制人力成本。  参与外包及临时用工人员需求进行审核、外包公司资质评估以及监督部门对日常外包人员的日常管理和培训，以及费用的支付。 为酒店员工工资福利体系简历提供建议，确保员工的薪酬福利在本地市场具有一定的竞争力。。 协助学习与发展经理建立酒店完善的培训体系、培养合格的部门培训师人才以及部门经理的培训他人技能。 定期回顾与跟进酒店人才储备、人才阶梯发展计划并协助落实。 指导各部门经理进行团队人员及绩效管理，打造有凝聚力的高效团队。 在希尔顿愿景，使命，价值观的背景下，积极打造企业文化，统一员工行为规范，管理制度，引领团队具有正能量，引导全员宣传实践希尔顿文化。 熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。 确保所有员工设施符合希尔顿集团的营运标准。 保证工作区域及员工区域的安全及卫生，如员工餐厅、倒班宿舍等。

SUMMARY OF POSITION 职位概述 1. Manage hotel products and contents on WeChat iShop, Dianping.com, Red, Tiktok etc. Property primary point of contact with vendor Zhiketong on daily operations. 2. Create seasonal promotion campaigns align with E-commerce Festivals in China to drive revenue across all online customer segments (leisure travel) and work with PR, Sales, Reservations, Finance and Operations to ensure a smooth execution. (Functions including but not limited to market demand research, hotel product development, online distribution channel planning, inventory management, campaign performance analysis etc.) 3. Improve customer shopping experience, click-on rate and traffic & conversion rates with proper visual designs & marketing concept that discussed with property PR team. 4. Provide monthly & quarterly analysis including performance of campaigns and channels along with return-on-investment statistics. 5. Reach & develop promotions/partnerships with new commercial platform to further hotel’s online presence and revenue and negotiate on behalf of the hotel for new online marketing initiatives.  PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 1. Bachelor’s degree or equivalent experience 2. Three to five years of experience in a digital marketing capacity, preferably within the lifestyle and hospitality industries

- 5年以上酒店销售相关工作经历 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 合理高效地安排员工工作，同时积极培养员工的质量意识 - 善于寻求新方法改进工作绩效 - 以身作则，帮助并带领员工 - 出色的语言组织能力，清楚流利地阐述观点 - 善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论 - 具备良好的相关财务知识，关注财务状况，积极采取措施有效节约成本 - 愿意接受不定班次工作 - 精通英语，熟练运用口头和书面英语 - 具有丰富的客户资源 - At least 5 years similar working experience of Sales in hotels - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards. - Structures work activities effectively, helps to build staff’s quality consciousness - Keeps on seeking new methods to improve work performance - Sets role-model for staff; guides and assists the staff - Has effective language abilities and clearly expresses opinions and information - Solves problem; reconciles conflict and analyses all relevant information for correct decision-making - Has sound financial knowledge and familiar with the financial situation, initiates effective measures to save cost - Accepts to adopt irregular working hour - Proficiency in English, in both oral and written - Possesses rich customer resources

【岗位职责】 1. 协助市场销售总监完成月度&年度经营指标，积极地完成部门销售任务，为整个部门达到销售预算做出贡献 2. 执行客户关系管理计划，与酒店客户建立良好、稳定的长期关系并持续开发新客户，紧密跟进所负责客户的收入产量，无论何时，最大化增加销售额 3. 通过电话拜访/销售拜访等形式，进行客房，餐饮，宴会，时令产品销售， 制作商务散客协议，团队入住/会议/用餐以及其他活动的报价，合同签订等，并在活动确认后，下发活动单至各营运部门，召开重要活动接待协调会等，确保活动顺利举行，并拥有良好的客户满意度，赢得更多回头客 4. 熟悉武汉酒店行业动态，定期进行竞争酒店市场调查与分析 5. 通过直接的客户拜访及电话销售等方式完成销售计划，并积极开发潜在的商务客户，建立及更新客户档案 6. 良好的仪容仪表，仪态，并熟悉酒店全部的产品知识以及卖点 7. 参加每日/周/月会议，并提前准备好相应的书面报告 8. 积极传播酒店产品，在负责区域使酒店美誉度及影响力最大化 9. 严格执行酒店财务部制定的信贷流程及制度 10.完成上级交代的其他任务 【岗位要求】 1. 大专及以上学历，年龄在22-35岁 2. 有从事酒店前台、销售等部门的工作经历，有2年以上市场销售部工作经历 3. 有酒店管理或旅游管理相关知识储备 4. 具有市场调查和预测能力，能及时掌握市场动态并综合分析 5. 有较强的语言表达能力和paperwork能力 6. 良好的英语能力及人际交往能力，有团队精神 7. 勤奋好学有上进心 8. 形象气质良好 9. 有一定的管理能力 10. 有一定的客户资源

1.       大专以上学历      Bachelor or higher degree required 2.       星级酒店3年以上相关工作经历者优先      3 years experience in public relation   3.     流利的英文沟通能力     Fluent English communication skills 4.       熟悉酒店公关工作流程       Familar with wording procedure of hotel public relation

Key Duties and Responsibilities 关键角色和职责  §   Ensure guests are welcomed by staff, seated and attended to warmly and courteously at all time and address guest issues during service according to company procedure. 确保客人受到员工的及时欢迎，一直热情周到，并根据公司政策及标准解决客户问题。 §   Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programmes. 确保对所有政策，程序，标准，规格，准则和培训计划时刻有着全面深刻地了解。 §   Ensure company objectives are achieved in regards to sales, service, quality, appearance and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment. 通过培训员工的维持积极和富有成效的工作环境来确保企业的销售，服务，质量，外观和卫生设施的目标。 §   Oversee employment performance appraisals are followed and completed on a timely basis. 监督员工绩效考核按时跟进和完成。 §   Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team. 与前台接待及预定中心一起协作以确保餐厅预订量最大化。 §   Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate. 保持对餐厅菜单的全面了解，并懂得运用正确的葡萄酒知识，以便在适当时向客人积极销售产品。 §   Proactively communicate with the kitchen regarding menu changes, availabilities and specials. 随时主动与厨房团队交流沟通菜单的更改、菜品的可用性及每日特荐菜品等信息。 §   Ensure that staffing requirements are addressed and applicants selected according to company procedures. 确保餐厅人员配备要求得到解决，候选人录取根据公司有关程序和要求进行筛选和录用。 §   Ensure adherence to cash handling and reconciliation procedures in accordance with company policy. 确保现金处理和对账程序严格遵守公司规定并按照政策执行。 §   Identify business opportunities which provide greatest return on investment aligned with company strategy. 寻找符合公司战略的最大投资回报商业潜在机会。 §   Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed. 管理餐厅的相关报告和分析，以确保成本效益目标的达成并努力超越。 §   Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty. 保持对领导、鼓励和激励餐厅团队的责任，保证员工工作的稳定性、效率以及忠诚度。 §   Works as a team, liaises and coordinates with team, peers and other senior managers of all divisions 以良好的团队意识与团队成员及别部门管理层进行有效协调沟通。 §   Executes any other work or responsibility within his scope of duty given by the superior 协助上级执行完成相应职责工作。

Job Summary To Assist the Director, Learning and Development to develop, plan and manage the learning and development programs for all team Members to meet both the individual and organizational needs and to ensure that Atlantis Sanya is the Employer of Choice. Key Duties and Responsibilities ▪ To assist Director, Learning and Development to plan, manage and administer the pre-opening training plans and requirements for Atlantis Sanya. ▪ To plan, design and facilitate the delivery of programs as designated. ▪ To plan, manage and facilitate departmental training. ▪ To work alongside and develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments ▪ To assist in sourcing and managing e-learning programs as determined by Training Needs Analysis and Atlantis Sanya. ▪ To assist in conducting Training Needs Analysis and to plan and deliver the required programs accordingly. ▪ To design the necessary programs as identified in the annual Training Needs Analysis. ▪ To deliver or facilitate the delivery of the necessary programs. ▪ To co-ordinate preparation of training handouts, training support material other training related matters ▪ To ensure training records are accurate and up to date ▪ To facilitate the feedback received from programs and to manage and administer them appropriately. ▪ To utilize all Development Plans from Individual Performance Appraisals to ensure that individual Team Member requirements that achieve individual and organizational goals are followed through. ▪ To source and liaise with all external institutions and organizations for all appropriate external programs that Team members will be nominated for. ▪ To liaise with required external consultants and facilitate the delivery of identified programs to fulfill the needs of Atlantis Sanya. ▪ To assist in managing the programs for all Management Trainees. ▪ To liaise and manage pre-opening support for Team Members. ▪ To execute any other duties as assigned by Director, Learning and Development. 有海外留学及工作经验者优先考虑,需要有3年及以上的培训工作经验，有很强的个人影响力和感染力。

Job Summary 工作简述  To manage existing accounts and develop new business for the resort from the wholesale markets. 维持度假区在旅游批发市场现有客户和开发新业务。 Key Duties and Responsibilities 关键职责  ▪ Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets 维持度假区在旅游批发市场现有客户和开发新业务。  ▪ Responsible for growing and maintaining share of wholesale markets from assigned account base 负责指定旅游批发商市场份额的增长和维护。  ▪ Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs. 与旅行批发商，旅行社，旅游经营者和地接社签订合同及发展合作关系。  ▪ Taking an entrepreneurial approach to dynamically leverage trade partnerships 运用企业的经营方法，对商业合作关系进行动态的杠杆调节。  ▪ Representing Atlantis Sanya at trade shows when required 在需要时代表三亚亚特兰蒂斯参加贸易展示会。  ▪ Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis 全面更新所有相关的销售数据和销售行动计划，同时考虑预期预算，销售成本和投资回报率分析。  ▪ Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate 意识当前和潜在的市场/趋势，协调所有活动，通过增加业务量和增长率来维持和增加收益。  ▪ Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets. 通过与当地，区域和国际市场上的旅游经营者，旅游批发商，旅行社和专业协会进行监督联系，为度假区获得新的和重 复的业务。  ▪ Creates and implements special programs to achieve greater productivity through: 通过个人电话销售保持与旅游批发商和旅游经营者联系-至少每天三个电话销售：  o Increasing average rates 提高平均价格 o Increasing occupancy 增加入住率 o Increasing business volume during difficult periods 在困难时期增加业务量  ▪ Act as a single point of contact for each assigned account / territory 作为每个指定客户和区域的单一联系人。  ▪ Monitor & act upon market feedback to support relevant changes 监控并根据市场反馈采取行动，适应市场变化。  ▪ Communicate effectively to all sales colleagues relevant issues to own / teams accounts in order to maximize market penetration 与所有销售同事有效沟通相关事宜，拥护自己/团队客户，以最大化市场渗透。  ▪ Responsible for 100% account penetration by establishing a close working relationship at all levels within own accounts 通过建立起不同级别客户的紧密合作关系，将客户渗透率做到 100%。  ▪ Identify all sales opportunities and secure for the group 识别所有的销售机会并对其有把握。 ▪ Maintain and grow positive customer and partner relationship 维护和发展积极的客户和合作伙伴关系。  ▪ Set & meet customer/partner expectations with all accounts 坚持并满足所有客户/合作伙伴期望。  ▪ Responsible for managing all relevant KPI’s related to own accounts 负责管理与自己的帐户相关的所有相关 KPI。

Duties and Supporting Responsibilities Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest Ensure that all staff arrive for and finish shifts at correct time Develop strategies to ensure staff are correctly managed and staff problems can be remedied Ensure that tables are arranged and set up accordingly Ensure that service stations are correctly arranged and set-up Ensure that all staff are familiar with correct billing procedures Maintain all equipment in good condition and ensure staff are trained to handle all of it. Arrange daily meetings for staff/attend daily meetings Attend all training sessions arranged by MO Ensure up-to-date training materials are circulated to relevant staff Ensure small groups of VIP guests are catered for according to MO standards Ensure correct quality and presentation of all dishes and drinks is being communicated to staff Conduct and attend all meetings in absence of managers Requirement Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preference Desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 工作职责 确保餐厅的员工对餐饮知识有良好的了解，并负责把这些知识传递给客人 确保所有员工在准时遵守轮班制度 制定发展战略确保员工被正确管理，员工问题可以被解决 确保餐桌依照要求正确安排和摆放 确保服务台正确安排和摆放 确保所有员工了解正确的收银程序 所有设备维持在良好的状态下并确保员工受到培训知晓如何处理 安排员工参加每日会议 参加所有文华安排的培训课程 确保所有最新的培训资料分发到相关员工 确保根据文华标准服务所有小型重要客人团队 确保所有出菜的高质量和摆放，员工知晓饮料点单 当餐厅经理缺席时，处理和参加所有会议 职位要求 在主管职位至少有3年经验，具有奢华酒店/餐厅背景为先 英语阅读，书写，口语流利 当地语言阅读，书写，口语流利 必须能够自我激励及他人 在安全，谨慎，有组织的方式下工作 具有深厚的食品和准备工作知识 了解酒和饮料知识 必须有能力使所有层次的客人和管理层相处融洽 必须有能力在同一时间处理多种任务 必须特别关注细节和拥有广泛的服务知识 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 酒店行业应用知识 有能力辨认客人并记住他们的喜好 需要全球认可的餐饮证书 酒店本科毕业或者其他相关领域

岗位职责 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、协助销售总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 岗位要求 1、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2、积极主动组织丰富的市场公关及广告媒体的会议活动。 3、发布酒店重大事件及促销新闻。 4、建立，保持与广告商和公共关系组织的关系。 5、在本地市场内，通过参加各种营销活动，树立饭店的形象。 6、负责各类材料、图片、数据库，资料库和文档等。 7、维护酒店和集团的形象。 8、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 9、计划与协调酒店赞助的活动。 10、发现并组织有关赞助活动去提高酒店在市场的形象。 11、参与准备和制定部门/小部门/分部门的目标。 12、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系。 13、参与准备战略计划。 14、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 15、掌握市场营销数据。 16、主动承担发展，执行酒店年度公关计划和广告活动。 17、在销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 18、在团队内有效的工作。 19、遵守酒店酒店的行为准则。 20、遵守酒店酒店员工守则。 21、遵守酒店酒店的政策及程序。