一、行政
Administration
确保始终高效、精确地保存文本文件和电子文件。
Ensures
that an efficient and accurate filing system, both manually as well as
electronically is maintained at all times.
完整保存酒店所有销售协议、合同和报价单。
Maintains
complete and supported records of all Sales Agreements, Contracts and
Quotations for the hotel.
建立有效的文档跟踪系统，保证可跟踪查找所有预订交易信息。
Establishes
an efficient trace File to ensure that all business booked is properly tracked.
协助整理和编制销售报告。
Assists
in consolidating and preparing Sales report.
二、客户服务
Customer Service
根据业务需要协助宾客服务员履行相关职责。
Assists
with Host duties as requested and required due to operational needs
必要时，热情招待来酒店实地考察的客人。
Entertains
and conducts hotel inspections to clients whenever required.
与确定客户建立和维持稳固的关系。
Establishes
and maintains strong relationship with the established clientele.
与宾客服务部门密切合作，确保满足宾客的要求和期望。
Liaises
and works closely with the Guest Services Department ensuring guest's requests
and expectations are being met.
通过礼貌有效的方式处理宾客和同事的投诉和要求。如果不能及时解决，要对投诉或问题进行汇报，并寻求迅速反馈。
Handles
guest and employee enquiries in a courteous and efficient manner, reporting
complaints or problems. If no immediate
solution can be found, to ensure that the necessary follow-up is conducted in a
timely manner.
与客人及同事建立积极的交流互动并保持良好的工作关系。
Maintains
positive guest and colleague interactions with good working relationships.
处理所有商务和旅游团队接待事宜，提供优质的服务达到会议组织者和参加会议客人的要求。
Handles all business and
leisure groups and provides excellent services to meeting planner and meeting
guests.
三、营销
Marketing
协助进行大范围的竞争对手调研工作，熟知酒店的产品知识。
Assists
to conduct extensive competitor research and maintains excellent Product
Knowledge of the Hotel.
了解可能影响酒店财务业绩的团体、业务、政治和社会因素。
Be
aware of community, business, political and social factors that may affect the
hotel’s financial performance.
四、运营
Operational
确保在记录和电子数据库中对所管辖的公司客户相关信息进行定期更新。
Ensures
that the relevant information of all allocated Accounts is being updated
regularly in the record or electronic database system.
回复电话询问，确保所回复信息的及时性和精确性。
Responds
to all telephone calls or inquiries, ensures information/ messages are
accurately received and relayed.
积极跟进销售需求。
Actively
follows up sales leads.
准备报价单，并在网站上及时更新。
Prepares
quotes and updates online web sites with on time information.
及时编制和分发每周/月度报告。
Prepares,
compiles and distributes the weekly/ monthly reports in a timely manner.
确保正确保存活动/事件记录薄。
Ensures
the activities/events log book is being accurately maintained.
编辑市场调研和竞争对手调研报告。
Compilation
of Market Surveys and Competitor Researches report.
必要时，向客户分发酒店资料。
Distribution
of relevant hotel information to clients when required.
按照销售总监编制的计划进行销售拜访。
Conducts
regular sales calls per schedule prepared by the Director of Sales.
与确定客户维持良好的关系，并在必要时提供所有协助。
Maintains
good relationship with the established clientele and provides all necessary
assistance when required.
准备宴会单，并及时将其分发给相关部门。
Prepares
and ensures all Events Orders are distributed to concerned department on a
timely manner.
确保完成或超越销售总监规定的房间月度和年度销售目标。
Ensures to achieve or
exceed the monthly and yearly target of room sales assigned by DOS.
确保所提供的服务总是符合操作手册中规定的最高效率、一致性和礼貌的标准。
Ensures
services provided are always carried out according to defined standards with
the utmost efficiency, consistency and courtesy as detailed in the Operation
Manual.
完全了解酒店的设施、特点和服务。
Maintains
a detailed knowledge of hotel facilities, features and services.
五、人事
Personnel
支持和实施“人本品牌”的战略，展示和加强凯悦的价值观和文化特性。
Supports
the implementation of The People Brand, demonstrating and reinforcing Hyatt’s
Values and Culture Characteristics.
协助销售总监为相关人员计划和实施有效的培训。
Assists DOS to plan
and implement effective training programmes to other related employees.
六、其它职责
Other Duties
按要求积极参加所有培训课程和会议。
Attends
and contributes to all training sessions and meetings as required.
在入职90天内完成冠军培训和进修活动，必要时进行审查。
Completes First Place Training and Learning Activities
within first 90 days and review as needed.
定期参加辅导冠军团队课程。
Attends Coaching First Place Team session on a
regular basis.
实施职责范围内的行为，时刻以积极的姿态展现酒店管理团队和凯悦国际集团。
Exercises
responsible behaviour at all times and positively representing the hotel team
and Hyatt International.
与竞争对手、商业伙伴和其它机构保持稳固、专业的联系，特别是旅行社、当地企业集团和航空公司。
Maintains strong, professional relationship with
relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local
business groups and airlines.
阅读酒店的员工手册，了解并遵守酒店的规章制度，特别是那些与计算机资源、消防、卫生、健康和安全有关的政策和制度。
Reads
the hotel's Employee Handbook and have an understanding of and adhere to the
hotel's rules and regulations and in particular, the policies and procedures
relating to computer resources, fire, hygiene, health and safety.
保证个人仪容仪表达到高标准要求。
Ensures
high standards of personal presentation and grooming.
确保因行业、公司和酒店对销售部职能变更指示得以支持和响应。
Responds to changes in the Sales and Marketing
function as dictated by the industry, company and hotel.
履行所规定的其它合理的职责和责任。
Carries out any other reasonable duties and
responsibilities as assigned.
