To work within the various areas of Hotel, providing a courteous and efficient service ensuring maximum guest satisfaction and adhering to the standard required by the Hotel. To train Public Area stylist in accordance with standard and procedure of Style Department
以热情的工作态度,高效的服务为饭店不同区域提供清洁工作,按饭店的标准最大程度的满足客人需求。对公共区域造型师进行必要培训。
Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。
Responsible for assisting Manager and Assistant Manager in the supervision of restaurant daily operations in order to meet and exceed customer needs and business requirements; while ensuring adherence to service standards and operating procedures.
负责协助经理及副经理监督餐厅日常作息, 以满足并超越客户及业务需求,并同时确保标准的服务流程。
Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。
Responsible to the management of leading the servers to ensure guest satisfaction by delivery a prompt, courteous, and accurate service. Greet the guests and serve with Renaissance standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Perform an aggressive hospitality through positive behavior to both guest and fellow associates. Maintain a professional appearance and keep a clean sparkling dining room at all times.
负责引导管理服务生,通过快捷、礼貌和准确的服务确保客人的满意度。以万丽亲切和专业的方式接待并服务客人。以积极友好的形象同时面对客人及员工。保持专业形象和一个始终干净明亮的餐厅。
工作要求:
与部门经理紧密地合作,提供积极有效地协助,以达到令前厅部的日常运转顺利正确地进行的目的。确保在任何时刻前厅部各个岗位都配以充足的人力。监督并培训员工为客人提供一致性的服务。
Work closely with the managers to ensure daily operations in Front Office are run smoothly. Ensures all areas in Front Office are covered by sufficient manpower at all times. Overseeing and training all GSAs at the counters to ensure consistency of services rendered to all guests.
通过一切努力向客人提供优良的服务,使顾客满意。
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
为顾客服务的三个步骤:
To adhere to the three steps of service to all our guests:
1.真诚而亲切的问候,尽可能的使用顾客的名字。
A warm and sincere greeting. Use the guest name, if and when possible
2.预测并满足顾客的需要。
Anticipation and compliance with guest needs.
3.礼貌的与宾客道别,并尽可能的使用顾客的名字。
Fond farewell. Give them a warm good-bye and use their name, if and when possible.
协助部门经理去负责餐厅所有服务,为了满足客人直接参与服务工作,保证部门达到标准和使利润最大化。
Assist Manager responsible for the service of all catering food and beverage. Direct all catering service efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization.