职位描述 Job description 1.召开每日交班会，确保所有员工在接班前做好准备，并知晓酒店最新信息,如：当日预到，新操作流程，特殊关注客人，酒店最新促销活动，培训日程安排及其它相关信息。 Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Front Desk agents are prepared with updated information before the start of each shift. 2.督导宾客关系每一个班次运作，确保每个客人需求得到有效满足，为客人提供热情友好的服务氛围。 Supervise the shift operations at the Front Desk to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Front Desk. 3.按照客人预订要求，为散客和团队客人分配房间，确保所有房间在入住前已准备好。 Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation. 4.有效处理客人要求，尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化，并帮助员工做决定和处理客人争执。 Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests. 5.负责前台员工培训，检查员工表现，确保所有员工遵守酒店政策程序，并向员工提供反馈，必要时进行跟进和再次培训。 Responsible for training of Front Desk Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary. 6.督导并保证客人有合理的支付方式，如：信用卡预授权，现金押金或者公司和旅行社担保凭证，减少酒店不必要的财务风险。 Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorised company/travel agent document, relieving any unnecessary financial risks for the hotel. 任职要求 Qualifications 1.具有饭店专业或相关专业大学学历者优先考虑 University degree in hospitality or related subjects preferred. 2.2年的相关工作经验 2-year experience in Service Center Operations.

职位描述 Job description 1.确保酒店入口和礼宾台随时有礼宾员欢迎并协助客人，负责礼宾接待员，礼宾员及司机的日常工作安排。 Ensure hotel is well represented at the hotel main entrance, and City insider counter to greet and assist guests at all times, in charge of shift duty assignments for door girl, bell attendants and drivers. 2.负责为客人提供独特的餐饮、娱乐及购物新体验。 Responsible for offering all guests the cool, new, hip and happening new experiences in dining, clubbing and shopping. 3.作为客人的贴身购物顾问，为客人提供私人定制的购物建议。 Responsible for supporting and drive the Personal Shopper program, opening doors and offering inside tips that will always be customised, bespoke and personal. 4.提供邮寄、打包、购买物品服务，票务预订，并帮助完成客人的一些特殊要求。 Handle any requests for postage, packaging, purchase of items, booking of tickets to performances and concerts， and any other special guest requests. 5.安排酒店客人用车，确保公司及客人的订车要求顺利完成。 Manage the driver team to ensure smooth running of transport arrangements for any booking requests from companies or guests. 6.所有礼宾部处理的客人物品都要确保物品安全，保证客人隐私。根据酒店政策程序，所有的东西都要做好相应记录。 Ensure the security, safety and confidentiality of all guest properties handled by City Insider, with proper recording for each item processed according to hotel policy and procedures. 7. 保证礼宾台、行李房，酒店门口及酒店车辆的干净整洁。  Ensure neatness and tidiness maintained at the City insider counter, luggage store rooms, hotel main entrance areas and in the hotel vehicles at all times. 8.和机场代表协调好客人的接送机服务。 Liaise with the airport services team to ensure good co-ordination for guest pick-ups and transfer-off service. 9.和安保部同事协调管理酒店正门口的车辆控制，确保酒店正门口随时保持顺畅。 Check and co-ordinate with security agents at the hotel main entrance area to ensure control of traffic and no blockage at all times. 10.执行分派的任何合理任务和额外职责。 Carries out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.至少3年大专或旅游管理相关专业。 3 years’ college education or hospitality related qualifications 2.在国际品牌酒店2年以上礼宾工作经验。 Minimum 2 years of City insider experience in an international hotel environment.

职位描述 Job description 1. 确保遵循品牌承诺并始终提供优异的对客服务。 Ensure the delivery of brand promise and provide exceptional guest service at all times. 2. 在适当的时候为其他部门的内部客人提供优质服务。 Provide excellent service to internal customers in other departments as appropriate. 3. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4. 与客人和同事保持基于良好工作关系的互动接触。 Maintain positive guest and colleague interactions with good working relationships. 5. 记录客人点菜并及时提供产品和服务，不得无故延误。 Record the guest order and provide products and services, without undue delay. 6. 熟悉并对餐厅菜单和酒单有相当的了解。 Familiar with restaurant menu and wine list. 7. 向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。 Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily. 8. 保持所有酒水和客人供应品的标准库存量。 Ensure par stock level of all items and guest supplies according to hotel requirement. 9. 确保根据要求和运作需要做好餐前准备工作。 Ensure well prepare before the meal according to requirement and operation need. 10. 清洁并重新摆设餐台和餐桌。 Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. 11. 根据要求准备及服务鸡尾酒。 Prepare and serve the cocktail based on the request. 任职要求 Qualifications 1.热爱服务行业，具有良好的服务意识，沟通技巧及团队合作精神。 Passion in the Service Industry, with good service awareness, communication skills, and team spirit.

✦该岗位为塔二筹备酒店岗位。 Hire for the new lifestyle hotel in IFS Tower 2.  职位描述 Job description. 1.根据月度的媒体时间表来准备广告需求。 Prepare advertisement requisitions and advertisement copies according to the monthly media schedule. 2.协助有效地完成营销传播计划。 Assist in effective implementation of marketing communications plan. 3.草拟月度广告的预算。 Raise budget inquiry for monthly advertising. 4.有秩序的分配广告文件。 Keep a systematic file of advertising. 5.更新所有媒体的联系方式。 Updating all the media contact list. 6.协助发送不同的新闻媒体为了增加酒店的影响力。 Assist in sending different press release to suitable media in order to increasing hotel exposure. 7.协助协调所有酒店内部的印刷品或者广告商的特殊要求。控制所有应刷品的数量。 Assist in coordinating and executing production of all printed materials in-house, or with the assistance of advertising agencies following the specifications. Control quantities and inventory of all collateral items.    8.准备所有市场销售部的印刷品需求。 Prepare collateral job orders MPHG Sales and Marketing Department according to the requests from various departments. 9.审查所有印刷品。 Proof-read all collateral’s copy. 10.密切留意所有与艺术品相关的材料。 Follow the deadline closely re production of artworks and printed materials. 11.协助整理剪报,路线和编译文件，并有秩序的放在硬盘和软拷贝。Assist in compiling press clipping, route and compile file in hard and soft copies. 12.必要时追踪印刷品发放情况。 Keep track of the collateral's when necessary. 13.协助发展和保持与所有当地媒体，当地媒体、社区、行业协会和政府机构的关系。 Assist in developing and maintaining contact with local media, community, trade associations and government bodies. 14.准备所有新闻发布的促销。 Prepare press release for any promotions. 15.管理所有相册。 Monitor photo library. 任职要求 Qualifications 1.至少三年大专 Minimum3 years' college education. 2.至少两年相关经验 Minimum2 years' experience.

职位描述 Job description 1.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 2.与客人建立并保持良好的客户关系。 Establish a rapport with guests maintaining good customer relationships. 3.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 4.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. 5.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 6.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历，酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.至少1年在同等职位上的管理工作经验。 At least 1 year working experience on the same position in RB&E. 3.性格成熟、工作独立、机智灵敏，人际交流与沟通技能出色。 Mature, independent, tactful with good interpersonal & communication Skills.

职位描述 Job description 1.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 2.与客人建立并保持良好的客户关系。 Establish a rapport with guests maintaining good customer relationships. 3.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 4.协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 5.确保使用新技术和设备，简化工作系统提高工作效率。 Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. 6.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. 7.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 8.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历，酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.至少1年在同等职位上的管理工作经验。 At least 1 year working experience on the same position in RB&E. 3.性格成熟、工作独立、机智灵敏，人际交流与沟通技能出色。 Mature, independent, tactful with good interpersonal & communication Skills.

职位描述 Job description 1.Make sure guest room, guest corridor and working area are clean, tidy and provide efficient and accurate service to guest. 确保客房，客用走廊和工作区域的干净整洁，为客人提供高效准确的服务。 2.Reports of lost and found items to HSKP office immediately. 所有客人失物应立即交至客房部办公室。 3.Ensures proper usage of chemicals and equipment. 确保化学品和设备的正确使用。 4.Report any irregular matter on floor to ensure safety and security are provided to guest, employee and hotel. 报告楼层内任何特殊事件，确保客人和酒店员工的安全。 5.Responsible to keep all equipment, machinery, working station, working trolley clean and tidy to ensure hygiene standard is maintained. 确保所有清洁设备，工作间，工作车的干净整洁并保证卫生达到标。 6.Provide room cleaning service and turn down service to assigned guest rooms to ensure service is completed according to hotel standard and guest requirement. 提供房间清洁服务和开夜床服务，确保按照酒店的标准和要求完成服务。 7.Set up furniture and replenish room amenities to ensure room set up is met with hotel standard. 整理家具，补充房间日用品，确保房间清洁和物品摆放达到酒店标准。 8.Check checked-out rooms, report & replenish mini bar items and quantity to ensure Policy & Procedure are followed. 检查退房，报告和补充迷你吧物品，确保按照酒店的标准进行操作。 9.Report to Floor Supervisor/Secretary of any mechanical problems to ensure all machine lighting, pumping, fixture and furniture are kept in good condition within guest rooms and working area. 向楼层主管/秘书报告所有机械故障，确保客房内和工作区域所有设备正常运作。 任职要求 Qualification 1.Same relevant experience is preferred but not required. 有相关工作经验者优先考虑，但不强硬要求。 2.Possess good common sense and communication skills, speak fluent Mandarin and basic English. 良好的沟通技巧，普通话流利，懂基础英语。

职位描述 Job description 1.To operate daily work under Security Shift Leader Instruction with high vigilance and responsibility, ensure working courteously. 在保安部主管的领导下工作，严格服从管理、听从指挥，在岗位上应有高度的警觉性和责任感，文明值勤、礼貌待客。 2.Carry out the hotel and Department P&P, severe with oneself. 严格执行酒店及部门各项规章制度，遵纪守法、严于律己。 3.Offer initiative, imperceptibility, and neatly service to the guest according to hotel standard. 严格按照酒店及部门的标准，主动、细微、灵活地为客人提供尽善尽美的服务。 4.Patrol the hotel public area, handle immediately and report to shift leader once found some Suspicious circumstances. 巡视检查酒店及公共区域，发现可疑情况灵活果断处置并汇报。 5.Keep the maintenance of firefighting and other equipment. Report to Engineering for follow up and maintenance if any defects or malfunction. 维护、检查酒店消防及其它设施设备，发现有破坏或故障应立即报修。 6.Good communication skill and self-motivated 良好沟通能力及自我激励。 任职要求 Qualification 1.Senior high school. 高中以上文化程度。 2.At least 1 year working experience in the same position. 至少一年以上同等职位工作经验。 3.Good communication skill and self-motivated. 良好沟通能力及自我激励。

职位描述 Job description 1.督导前台正常运作，并确保所有员工完全遵循酒店政策标准，始终向客人提供热情，友好的服务。 Responsible for the smooth running of Front Desk operations ensuring all agents are performing according to hotel policies and procedures, providing warm and friendly services to all hotel guests 2.召开每日交班会，确保所有员工在接班前做好准备，并知晓酒店最新信息,如：当日预到，新操作流程，特殊关注客人，酒店最新促销活动，培训日程安排及其它相关信息。 Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Front Desk agents are prepared with updated information before the start of each shift. 3.为客人准确提供酒店各营业点信息，熟练为客人推荐城市指南，餐厅，艺术场馆等客人感兴趣的地点。 Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests. 4.督导VIP客人接待过程，确保客人在店期间得到妥善照顾。 Monitor all VIP guests welcome process, ensure all guests are well taken care of during their staying. 5.有效处理客人要求，尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化，并帮助员工做决定和处理客人争执。 Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests. 6.检查前台员工及时分配任务和班次工作，确保每一个班次结束时员工已完成所有工作。 Check to ensure timely completion of assignments and duties by Front Desk Agents and that all shift tasks are completed by the end of each shift. 7.负责前台员工培训，检查员工表现，确保所有员工遵守酒店政策程序，并向员工提供反馈，必要时进行跟进和再次培训。 Responsible for training of Front Desk Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary. 任职要求 Qualifications 1.至少3年大专或旅游管理相关专业 Minimum 3 years’ college education or hospitality related qualifications 2.1年以上国际品牌酒店前厅部主管职位工作经验 Minimum 1 year Front Office experience in an international hotel in a supervisory position 3.良好的英文口语和写作能力，出色的人际关系，良好的沟通能力，出色的计算能力，能在压力下工作并具备一定领导力。 Good oral and written English proficiency, strong interpersonal skills, able to communicate with all levels, strong in mathematical abilities, able to work under pressure and leadership qualities.

职位描述 Job description 1.协助酒吧营运中顺畅和高效的服务，依照酒店标准确保餐厅成功运作并独立盈利。 Assists with the smooth and efficient service of the Bar Operation ensuring that the outlet operates successfully, in accordance with the standard of the hotel and are individually profitable. 2.确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensure that all employees deliver the brand promise and provide exceptional guest service at all times. 3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4.根据要求准备及服务鸡尾酒。 Prepares and serves Cocktail as requested. 5.在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。 Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions. 6.需要时参加培训课程和会议。 Attend training sessions and meetings as and when required. 7.执行分派的任何合理任务和额外职责。 Carry out any other reasonable duties and responsibilities as assigned. 任职要求 Qualifications 1.高中及以上学历，酒店管理相关专业。 High School graduate or above, hotel Management or equivalent. 2.一年相关经验或与此相当的教育和相关工作经验结合的背景。 1 years related experience or an equivalent combination of education and work-related experience. 3.机智灵敏，人际交流与沟通技能出色。 Tactful with good interpersonal & communication skills.

岗位职责 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、负责干净房的检查。 岗位要求 1、中专毕业学历或同等以上。 2、有2-3年以上星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责 确保餐厅政策和程序与品牌标准相符并得到贯彻和执行。 根据员工需求制定和实施相关培训计划并对他们的学习情况做出评估。 在制定计划及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 指导下属的工作以确保相关政策和程序的执行。 和厨房保持及时有效沟通。 帮助团队成员指定培训计划。 协助餐厅经理进行培训。 保持并提升与下属员工的良好工作氛围和恰当的工作关系。 严格执行员工仪容仪表规范。 问候客人，解决客人提出的各种意见及问题，随时保持销售意识以增加收入。 在客人点单时向他们推荐餐厅的食品及饮料。 保持并不断拓展与客人的良好关系。 和相关供应商订货以确保合理的库存。 制定每周工作排班。  能在经理不在时执行经理职责。 有能力完成所有工作以及经理安排下来的工作。 能相应的对食品促销等活动提出自己的合理化建议。 制定培训计划并实施。 丰富的食品饮料服务知识。 有灵巧的处理对客关系的技巧。 有相关的管理资质证书。 岗位要求 有现代的餐饮运营及管理经验。 有5-8年的餐饮运营的相关工作经验。 在同级酒店最少1年的同职务工作经验。 良好的运营及管理经验。 良好的个人仪表。 性格开朗、自信。 很好的与各级同事沟通，能指导并激励员工。 良好的英文听说水平。

岗位职责 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 2、人力资源 通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。 通过所有可能的培训和授权来激励员工解决问题的热情。 和员工建立有效的沟通，以争取他们的信任和尊重。 根据公平对待的政策，建立公平和一致的辅导及纪律处罚程序。 3、 行政管理 直接或通过日志本与下一班次的主管或经理进行沟通。 确定并推荐奖励项目，新的主意和方法。 积极推动部门与部门之间的关系。 岗位要求 必须有2年以上的餐厅管理经验 有较好的服务精神和沟通技巧 精通英语和中文 至少大专毕业

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、专科以上文化程度，英语口语可正常交流； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责 检查每日活动订单和工作日志对所有活动和临时更改做到了如指掌。 带领并指导团队成员对库存物品和各种设备设施进行管理级盘点。 带领并指导团队成员摆台。 配合宴会经理及副经理协调宴会活动。 检查员工到岗情况 岗位要求 可以独立的完成工作

岗位职责 全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作，做好行政管家培训和考核工作。 2、检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。 3、掌握贵宾楼层的房态，宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。 5、与相关部联系并协调工作，确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。 7、保证行政客房的清洁水平。 8、督导行政管家做好客史档案工作。 9、了解饭店业行政接待情况，不断完善服务品质与项目。 10、了解员工动态，调动员工积极性。 11、阅读并填写交接班日记。 12、定期总结工作，分析各种数据并上报。 13、完成上级交办的其它工作。 14、遵守国家法律和饭店规章制度。 岗位要求 1、教育：具有大专毕业学历或同等以上文化程度。 2、经验：有2年以上五星级客房管理工作经验或1年以上五星级行政楼层工作经验，熟悉客房服务流程、标准，会使用fedelio系统。 3、技能：持有饭店英语高级证书或四级以上英语水平，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。 4、自然条件：女性为宜，身体健康，相貌端庄，举止大方；25--40周岁；1、65米以上。 5、培训：参加过集团管理干部班培训且成绩合格者。

培养规划：强化专业技能，分别在酒店内三大运营部门实习4个月（共计一年）。项目结束，成绩合格者直接晋升至酒店市场销售部销售主任职位 任职资格： 1、本科及以上学历，2024应届毕业生，有意向在酒店市场销售部行业发展； 2、所学专业原则上不限，重点选择经济类、管理类、旅游专业类； 3、个人基本素质： 对酒店行业有职业向往，具有积极向上的求职态度； 具有良好的沟通能力和表达能力，形象气质佳； 大学期间参加过至少1个校园社团或1次社会实践； 担任过校级、院级或系学生会相关职务的为优先选择对象； 勇于挑战压力，积极主动，有较强的适应性。

1.Cleans and maintains guest rooms, guest corridors, and pantry according to set standards and procedures. 按照既定标准和工作程序，对客房、走廊和工作间进行清洁。 2.Ensures guest services specified by superiors and guests requests are promptly and courteously met. 及时、真诚的完成上级分派的工作和客人要求。 3.Meets with superior and takes on daily assigned tasks. 与上级会面并承担每日分配的任务。

岗位职责 1.协助制定媒体沟通策略，执行媒体沟通方案； 2.维护媒体发布的统计； 3.有较强的写作能力，独立撰写稿件及完成日常书面材料； 4.管理酒店网站，网站的整体风格和文字内容及时更新； 5.负责本部信息的行内沟通； 6.完成上级安排的其他工作。 岗位要求 1.大专以上学历，有媒介、宣传经验者优先； 2.思维敏捷，为人积极主动，有独特的思维方式； 3.具有良好的沟通能力，善于和媒体打交道，具有良好的商务谈判技巧； 4.具有一定的文字功底，能够撰写一些文案； 5.有亲和力，热情开朗，为人诚恳，待人接物大方，具有良好的团队精神。

1.Cleans and maintains guest rooms, guest corridors, and pantry according to set standards and procedures. 按照既定标准和工作程序，对客房、走廊和工作间进行清洁。 2.Ensures guest services specified by superiors and guests requests are promptly and courteously met. 及时、真诚的完成上级分派的工作和客人要求。 3.Meets with superior and takes on daily assigned tasks. 与上级会面并承担每日分配的任务。

1.Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. 要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。 2.Cleans and polishes Glassware, China ware, hollowware and flatware. 清洁并擦亮所有器皿。 3.Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. 保持工作场地及餐具室内物品的齐全、干净、整洁。 4.Replenishes supply of linen and other Operating equipment. 添加所需的布品及操作设备。 5.Obtains requested items from the storeroom. 从仓库内领取物品。 6.Keeps general appearance and maintenance of lobby bar working areas. 保持大堂吧工作场地的干净、完好、整洁。 7.Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned. 牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速 8.Makes sure that all the information available in the lobby bar is well presented and up-to-date. 确保所有在大堂吧的信息传达是最新的 9.Attends all training sessions as scheduled. 按照计划参加所有的培训课程。 10.Assures the interface between all hotel departments and service-providers if necessary. 必要时,确保各个部门和提供服务部门保持沟通 11.Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给酒店的客人、客户、部门经理和员工以专业化及热情服务的美好印象。 12.Performs all duties as assigned by management. 及时完成酒店管理层所布置的所有工作。

1.The Guest Service Center is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Guest Service Center must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers "first" impression of hotel is a lasting one of genuine warmth and friendliness and of high standards. 宾客服务中心员工在当班时对所有有关的接线操作和客人留言的分送负责。要正确地、及时地和始终如一的高质量履行职责和任务。宾客服务中心员工也要确保通过个人的介绍、电话礼仪、有效率的工作以及标准对客服务来给客人和致电者留下一个真正温暖、友善和高标准的酒店的第一印象。 2. Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and Hotel departments. 负责确保所有员工，区域和饭店各个部门的电话线通畅清晰。 3. services and facilities provided by Pullman Beijing South. 确保向客人和打电话的人简要介绍酒店的所能提供的有关服务和设施。 4. Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts. 负责将发生中的事情的相关信息记录在交班本上，以便其他班次的员工知道。 5. To ensure you have a complete and thorough knowledge of the outlets of hotel, their operating hours and the scope of services that they provide. 确认已经完全了解酒店的餐厅以及他们的营业时间和经营范围。 6. To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner. 确保所有电话的转接是按专业标准，并且有礼貌、热情友好的态度。 7. To ensure all guests are provided with an efficient Guest Service Center service as required. 确保客人得到了所要求的高效率的宾客服务中心服务。

1、负责酒店内所有的电气设备维修保养工作。 2、负责酒店客房、公共区域洁具设备的维修及保养。 3、负责酒店铁制品及金属制品的制作及维修。          4、责各厨房的水龙头、进排水管道、地漏等设施的维修、保养。 5、负责各厨房燃气炉具、食品加工设备、阀门及辅件的维修保养。 要求： 1、身体健康,能吃耐劳，服从意识良好。 2、沟通协调能力强，具备良好的团队素质,工作细心认真。

Main responsibilities主要职责 1.Record and process reservations made by phone/fax/email. 记录并处理所有电话，传真和邮件的预定。 2.Sell the Pullman products and services using up-selling and suggestive selling techniques. 运用合理的销售技巧销售铂尔曼酒店产品。 3.Updating reservations in the PMS received via the interface. 通过接口更新前台预定系统。 4.Understand and be able to answer all questions about rates, room categories and seasonality. 明白并有能力的回答所有关于价格，房间，房型和季节性问题。 5.Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types. 积极主动尝试交叉销售（餐饮，娱乐等）和客房升级销售的房间类型。 6.Be able to clearly communicate information to guests or colleagues. 能清晰地表达对同事或客人所要的信息。 7. Manage “no show” reservations by investigation and recording of same. 调查并记录所有应到未到预订。