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  • 北京-东城区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    【岗位职责 Job Description】 1. 负责对指定设备的正常运行和维修保养。    Responsible for specified equipment’s normal operation and maintenance. 2. 负责日常的机械设备和厨房的修理工作。     Responsible for mechanical and kitchen equipment maintenance work. 3. 准确记录、保管设备运行记录表。 Accurate records of the equipment operation record chart. 4. 将更换下来的零、部件交还工程部库房。 Return the replacement parts to the engineering store. 5. 随时将日常异常情况汇报至机械维修工主管或值班工程师。    Keep daily exception reports to the supervisor or duty engineer.   6. 保持工作区的整洁。 Maintain a clean and tidy work area. 7. 上班时间衣着制服。 Wear a uniform at work. 8. 遵守安全操作规程及规章制度。 Abide by the safety operation standard. 9. 遵守饭店其它规章制度。    Abide by the other hotel system. 【岗位要求 Job Requirements】 1.高中以上文化程度;2年以上同岗位工作经验。  High school education or above; At least 2 years working experience in a similar position. 2.有强烈的事业心和责任感,行为举止文明礼貌。 Have a strong sense of career ambition and responsibility, and behave in a civilized manner.   3.身体健康,精力充沛。 Be healthy and energetic.   4.有相关工作证件。 Have relevant work documents. , air conditioning, and domestic hot water supply
  • 北京-东城区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    【岗位职责 Job Description】 1.  建立并保管设备检修、保养的资料档案,及时检查各种设备运行的报表数据,定期整理上报。 Formulate and keep the data file about equipment maintenance. Check all kinds of equipment operation report data in time, and report regularly. 2.  及时完成值班工程师交办的各项任务,完成后及时汇报。 Timely complete the tasks assigned by the duty engineer, after finishing the report to the duty engineer on time. 3.   负责对指定设备的正常运行和维修保养。     Responsible for specified equipment normal operation and maintenance work. 4.  关心员工工作、生活和学习,深入了解员工的思想状况,积极倡导和培养员工之间和班组之间的团结合作精神。  Take care of staff’s work, life, and study. In-depth understanding of employees’ state of mind. To do good team building work. 5.  为本班组员工做准备工作计划及分配维修保养工作。 Prepare a working plan and distribute the maintenance work. 6.  对所属维修项目进行追踪检查。   Follow-up inspection of the maintenance project. 7.  根据要求和操作制度操作相关设备。 According to the standard to operate the equipment. 8.  遵守安全操作规程及规章制度。      Abide by the safety operation standard. 9.  遵守饭店的其它指示和规章制度。   Abide by the other hotel system. 【岗位要求 Job Requirements】 1.高中以上文化程度;2年以上同岗位工作经验。  High school education or above; At least 2 years working experience in a similar position. 2.熟悉掌握酒店对客服务的要求,以及水暖空调系统、给排水系统和辅件的基础知识。 Familiar with the hotel's customer service requirements, as well as the basic knowledge of water heating and air conditioning systems, water supply and drainage systems, and accessories.   3.掌握水暖空调系统及设备、一般水力机械、各种阀门等的结构和功用,并具有较强的实际操作能力。 Master the structure and function of water heating and air conditioning systems and equipment, general hydraulic machinery, various valves, etc., and have strong practical operation ability.   4.有强烈的事业心和责任感,行为举止文明礼貌。 Have a strong sense of career ambition and responsibility, and behave in a civilized manner.   5.身体健康,精力充沛。 Be healthy and energetic.   6.有相关工作证件。 Have relevant work documents.
  • 北京 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    SUMMARY:     工作概述:                     The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to NUO’s policies and NEA guest journey standards.   这一职位负责为酒店客人提供个性化服务,例如:叫醒服务,报纸递送,擦鞋,员工需要报以热心积极和符合诺金服务要求的高品质服务标准。   RESPONSIBILITIES:   工作职责:     ·  VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed. 迎接VIP客人并提供专业的打包和安置行李服务 ·  All guest requests are executed highly professional and efficiently. 高效高质量的满足客人的所有要求  · Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. 为酒店客人提供各种相关服务,为客人留下难忘的愉快经历 ·  Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the NUO and NEA standards. 为客人办理入住和离店手续,并以热情友好,符合诺金服务标准的工作态度接待和处理客人入住中的事宜。 ·  Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  为客人办理入住分配房间。尽可能的满足客人对房间的特别要求,必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务。确认客人的付款方式,遵循已有的信用卡使用的规则和现金付款的方式。 ·  Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure. 每日与客房服务合作,准备鲜果拼盘并送达给VIP客人房间,直至客人离店。
  • 北京 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    岗位职责 1. 执行前台的工作,确保向客人提供最佳的服务,并与客人建立起良好的顾客关系。 Responsible for Reception work, ensure best service was provided and good relationship was build with customers.  2. 做好酒店客人入住的准备工作,高规格地为宾客办理登记入住手续。 Well prepared for guest arrival and deliver high quality registration process.  3. 认真听取客人的意见建议,接受客人的投诉,并及时反馈。 Listen to guest suggestion and comment carefully, take guest complain and response timely.  4. 掌握当天客情及预订情况,及时做好相关准备。 Well known of on-day condition and reservation status, making related preparation promptly.  5. 检查长住客人的报表,和客人保持紧密的联系。 Check long-stay guest report and build closely relationship with customers.  6. 熟记常驻客人姓名,努力提供针对性服务。 Well known the name of regular guest and effort to provide individual service.  7. 在行政酒廊向客人提供必要的服务。 Provide necessary executive floor service to customers.  8. 关注客人的特别需要,并及时进行协调,以便最大限度地提升客人的满意度。 Attention to guest special request, coordinate promptly to maximize guest satisfaction.  9. 迅速、准确的回答客人的问讯(包括介绍店员人服务信息、市内观光、天气、交通情况等)。 Quickly and accurately answer guest's question (including service information, city tour, weather forecast and traffic situation etc.).  10. 如遇有宾客生病应及时协助处理,向上级及时汇报 Offer promptly assistance for customer's sickness, report to manager without delay.  11. 配合其他部门,做好各类客人、团队、会议的接待工作,按照诺金的服务标准,提供“一站式”服务。 Coordinate with other department for all kinds of guest, group, conference's check in work, provide "one stop" service according to NUO service standard.  12. 迎接及带领重要宾客到他们的房间,并介绍房间设施。 Welcome and escort VIP guest to their room and introduce room facilities.  13. 准确熟练地收点客人现金、支票,打印客人各项收费账单,及时、准确地为客人结账,并根据客人的合理要求开具发票。 Professionally receive cash, check from guest and count accurately. Print out billing and receipt for guest need and ready to assist guest for bill settlement. Issue Invoice (Fapiao) for reasonable requirement.  14. 每天收入现款、票据必须与账单核对相符。 All posting and transactions must be checked before cashier close, cash and receipt match with the report.  15. 每天整理“离店帐未平”客人账务。 Check out room with unbalance bill need to be checked and follow up.  16. 注意收集各种宾客意见,并及时反馈。 Attention to every customer's comment collection and give feedback promptly.  17. 完成上级交办的其他工作任务。 Complete the other tasks assigned by superiors.
  • 北京-东城区 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务 To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 确保使用新技术和设备,简化工作系统提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 以支持和灵活的态度与其他经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 协助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  • 礼宾员 Concierge

    3.5千-4.5千
    北京-东城区 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    确保为客人提供高水准的服务,根据酒店标准问候抵店客人,为住店客人/餐饮客人/店外客人提供相关礼宾服务,迎送离店客人. 提供所有行李协助。 Serve the guests in the most hospitable manner, all guests arriving to the hotel will be welcomed. Bid farewell to all departing guests in the most courteous and professional manner. Provide all Concierge related services to in-house guests, F&B patrons and visitors. Provide luggage deliveries and assistances. 确保持续地为酒店客人提供高水平的服务 Ensure that standards are maintained at a superior level on a daily basis. 为客人处理投诉,确保客人的满意度 Resolve guest complaints; communicate with guest immediately and ensuring guest satisfaction. 长期的知识储备 Maintain complete knowledge of: 1.酒店的设备以及服务,各个运营的部门的营业时间 All hotel features/services, hours of operation. 2.酒店餐厅的食品信息,价格范围,着装要求,以及就餐环境 All hotel restaurant food concepts, menu price range, dress code and ambiance. 3.所有酒店的客房类型,布局,以及客房内设施 All hotel room types, numbers/names, layout, amenities and locations. 4.每日团队客人行程安排,会议名称以及抵店 Scheduled daily group activities, names and location of meeting/banquet rooms. 5.酒店地区的景点,活动,以及为客人安排假日活动 Local events, attractions, holiday schedules. 6.提供行李搬运,存取服务 Assist with luggage loading/unloading/storage 7.为客人提供出租车叫车服务 Assist with Taxi needs 8.为进出酒店客人提供开门服务 Assist with doors at main entrance 协助客人存取行李 Assist guests in locating and retrieving lost luggage. 协助客人以及酒店部门收发包裹邮件 Distribute all guest and departmental mail.        行李服务 Luggage Delivery 
  • 北京-东城区 | 3年以上 | 中专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    1. 管理客房服务员的工作来确保所有客房和走廊达到最高标准的清洁度和整洁度的维护,达到客人的满意度。并且监督住客房的打扫,已退房按照下一位客人抵达时间完成清扫。 Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest. 2. 检查住客房和未使用房并采取改进措施来满足诺金酒店的清洁,维护和物品的标准。同时检查客房部设备在使用时得到了适当的维护。Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet NUO standards in terms of cleanliness, maintenance and supplies. Also check that housekeeping equipments are given proper care and maintenance whilst being used. 3. 执行在职训练,负责各自楼层服务员的外貌和行为标准。激励员工实现卓越的绩效。每年参加员工绩效的评价。 Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors. Motivate staff to bring about excellent performance.  Participate in the evaluation of staff performance once year. 4. 保持更新各部门家具的运转和清洁表记录。 Keep updated records of furniture movement and cleaning schedules of their section. 5. 在下班前,报告并交接需要特别关注的客人,异常状况及需要跟进的事情以保证服务的一致性和客人的满意度。 At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. 6. 核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。 Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses. 7. 核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。 Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.  
  • 北京-东城区 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    1.优秀的中英文书面及口头表达能力。 Good command of oral & written communication, in both Mandarin and English 2.遵照相关程序为所有抵达的客人提供接引及登记服务。 Registers and escorts all arrivals according to established procedures. 3.保持与其他部门及外包公司的必要联系以确保为客人提供最优质的服务。 Liaises with other departments and necessary outside contracts to ensure excellent service delivery. 4.确保在酒店系统里的每个预订都输入完整并且正确的数据。 Ensures all data is entered completely and correctly into the hotel systems in accordance with each reservation. 5.兑现酒店客人的旅行支票及帮助客人进行外币兑换。 Assists with currency exchange. 6.夜班时,查看夜班报表,准备早班报表,检查第二天离店客人的账单以确保下个班次的离店手续顺利进行,检查所有VIP预抵客人的房间,如有问题及时汇报给值班经理/夜班经理。 When on night shift, checks night reports, prepares the morning report, checks billings of all due-outs on the following day to ensure effective check-out procedure of next shift, checks all VIP Arrivals rooms and report any defects to Duty Manager/Night Manager. 7.充分理解并展示酒店的政策和程序,确保所有的工作程序在酒店的指导方针下安全进行。 Demonstrates Awareness of hotel policies and procedures and ensure all procedures are conducted safely and within hotel guidelines. 8.关注客人的投诉,问询及要求,在前台主管或值班经理无法提供协助的情况下做出正确的判断。 Attends to guest’s complaints, inquiries and requests, referees problems to Lifestyle Host Supervisor/Duty Manger if he/she is unable to assist and inform after the fact if needed. 9.时时关注财务政策及会计程序的更新并与其保持一致。 Keeps informed of all modifications to accounting policies and procedures.
  • 北京-东城区 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 管理规范
    • 节日礼物
    • 技能培训
    • 宿舍员餐
    • 集团福利
    国际高端酒店/5星级 | 100-499人
    发布于 16:04
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    • 投递简历
    1.负责酒店和公司收入及客房销售的最大化。 To be responsible for maximisation of room sales and revenue for the Hotel and Company. 2.受理预订并按照公司标准进行相应的系统操作。 To take reservations and operate systems in accordance with company standards. 3.完全掌握Opera系统的使用。 To be fully conversant in the use of Opera. 4.保持所有预订细节和客人资料的准确,以确保各部门的运作顺畅及准确的数据分析。 To maintain the accuracy of reservation details and profile data in order to facilitate smooth operation and data analysis. 5.合并所有重复的客人资料。 To ensure duplicate guest history records are merged at all times relevant. 6.随时向预订部经理和/或领班报告部门内所有工作内容及进展。 To ensure the Reservations Manager and/or Team Leader are kept informed of all developments within the department. 7.认真记录所有预订等候名单及相关详细信息。 To ensure all waitlisted business is recorded appropriately. 8.熟知所有公司的信贷政策,确保可以收到所有待付款项。 To adhere to all company credit policies to ensure all revenue expected will be received. 9.严格按照预先规定的房量及价格处理预订查询。 To adhere to pre-set availability and rate controls. 10.确保24小时内及时回复所有信件,传真及电子邮件。 To ensure all correspondences, faxes and electronic mail to be promptly replied within 24 hours. 11.有条理的安排储存所有存档文件,档案和资料。 To maintain all files, records and documents in an orderly manner. 12.与销售及会议服务人员紧密协作,在系统中准确地录入所有团队和会议预订资料。 To co-ordinate closely with Sales/Convention Services personnel to enter all data for Groups/ Convention bookings.
  • 三亚 | 1年以上 | 中专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 包吃包住
    • 领导好
    • 节日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    岗位职责 1.确保执行酒店政策方针和公司的品牌标准。 2.对于认可的员工实施培训课程,进行全体员工的培训和评估他们的能力 3.提前意识到缺少服务标准的对客服务并及时制定发展计划,跟踪和执行改变 4.在工作中和下属员工沟通,维护已确定的政策和方针。 5.在用餐期间确保及时纠正错误的餐位。 6.保持操作台的干净和整齐。 7.和厨房保持有效的沟通。 8.为团队准备培训课题。 9.在培训中借助餐厅经理。 10.良好的工作氛围和下属员工良好的工作关系。 11.在团队中展现个人精神和严守时间。 12.问候客人,处理评论和问题,无论何时都要在用餐中提高销售关注收入。 12.向客人推荐菜单的食品和酒水,适当的为客人点单和服务食品和酒水。 13维护良好的客户关系和提高个人的修养。 14.依据库存的要求来采购物品。
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    • 投递简历
    §  根据不同的要求,切配各种蔬菜和水果。 Washes, peels, cuts, and seeds vegetables and fruits. §  根据不同的要求,调制酱料。 Stirs and strains soups and sauces. §  为各个炉灶间传递锅,壶,食物。从仓库领取原料并保存好记录。 Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. §  为厨师传递所需品,器具和一些轻便的仪器。 Distributes supplies, utensils, and portable equipment. §  根据不同的要求,为菜肴切配肉类。 Carves various cooked meats. 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    • 投递简历
    §  根据不同的要求,切配各种蔬菜和水果。 Washes, peels, cuts, and seeds vegetables and fruits. §  根据不同的要求,调制酱料。 Stirs and strains soups and sauces. §  为各个炉灶间传递锅,壶,食物。从仓库领取原料并保存好记录。 Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. §  为厨师传递所需品,器具和一些轻便的仪器。 Distributes supplies, utensils, and portable equipment. §  根据不同的要求,为菜肴切配肉类。 Carves various cooked meats. 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    • 投递简历
    §  根据运营手册中的标准提供服务。 Adhere to Standard Operating Procedures Manual. §  保证足够的产品库存,以备水疗中心日常运营。 Maintain inventory of supplies for the operations of the spa facility. §  协助水疗及健康中心领班进行盘点工作。 Assist SPA & Fitness Team Leader with inventory process. §  确保在值班日志上记录每日运行情况;信息记录,维修报告等。 Maintain department log books for all functions; communication book, repair reports etc. §  需要时支持水疗及健康中心其他部门的工作: Provides Support to all spa departments as needed: -          运营管理 Spa Management -          会籍管理 Spa membership -          前台接待 Spa Receptions -          健身房及游泳池区域 Fitness and Pool -          水疗中心服务员 Spa Attendants -          零售店 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    • 投递简历
    §  根据不同的要求,切配各种蔬菜和水果。 Washes, peels, cuts, and seeds vegetables and fruits. §  根据不同的要求,清洗,切配,和绞碎各种肉类,家禽和海鲜。 Cleans, cuts, and grinds meats, poultry, and seafood. §  根据不同的要求,调制酱料。 Stirs and strains soups and sauces. §  根据不同的要求,为菜肴切配肉类。 Carves various cooked meats. §  协助保证食品的质量。 Assists in quality control of items. 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
    • 收藏
    • 投递简历
    §  根据不同的要求,切配各种蔬菜和水果。 Washes, peels, cuts, and seeds vegetables and fruits. §  根据不同的要求,清洗,切配,和绞碎各种肉类,家禽和海鲜。 Cleans, cuts, and grinds meats, poultry, and seafood. §  为各个炉灶间传递锅,壶,食物。从仓库领取原料并保存好记录。 Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator. §  为厨师传递所需品,器具和一些轻便的仪器。 Distributes supplies, utensils, and portable equipment. §  根据不同的要求,为菜肴切配肉类。 Carves various cooked meats. 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    • 投递简历
    §  以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. §  执行分派的任何合理任务和额外职责。 Carries out any other reasonable duties and responsibilities as assigned. 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
    • 收藏
    • 投递简历
    严格遵守健身中心及泳池运行程序,如有需要向水疗及健身中心经理回馈。 Follow the fitness operating procedures and provide feedback to the SPA Manager in order to fine tune the standards where applicable. 促销和销售所有水疗相关产品,水疗健身房及泳池会员卡,礼品卡,水疗套餐和项目,零售品牌产品及私人培训健身课程等。 To promote and sell all aspects of the Fit Memberships, Spa membership, packages and treatments, merchandising and retail branded lines, personal training etc. 保证所有会员在使用健身设备前填写健身问卷和健康评估。 Ensure all members complete a Pre-activity Questionnaire and Fitness Assessment prior to using the facilities。 按照品牌要求管理健身中心。 Supervise the fitness studio in line with the company brand standards. 为所有会员,住店客人,水疗客人按健身房训练手册的方案细节提供健康评估,健身项目,指导健身,锻炼课程和私人培训 Provide fitness assessments, exercise programmes, supervised workouts, wellness sessions and personal training for all Members, Hotel Guests or Spa Guest in accordance with the protocols detailed in the fitness Training Manual. 完成工作流程并鼓励员工在所有健身者得到最大利益时保证使用安全,在需要时提供协助 Complete regular float and motivate sessions to ensure all users are exercising safety with the maximum benefit and provide assistance as required.   为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 深圳 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 16:03
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    §  支持物料部内部采购日常食品的行政操作。保存提取、申购、采购的文件及记录。 Supports the day-to-day administrative operation of food purchasing within the Materials Department. Maintains requisitions, purchase requests, purchase order files and records. §  就异常的或过高的库存及非库存物品的消耗给物料部副理建议。 Advises Assistant Materials Manager of unusual or excessively high consumption of inventory and non-inventory items. §  遵守政策及流程,对部门内部的收货、库存控制及发货程序进行控制。 Adheres to internal control Policy and Procedure throughout the department, regarding receiving, inventory control and issuing processes. §  辅助及协调来自厨房的所有食品的需求和规格。 Assists and coordinates all product requisitions and specifications of food items from kitchen. §  确保每天酒店内厨房和餐厅收到的货品及服务符合他们的需求和规格。 Ensures that every kitchen outlets in the hotel receives goods and services as required and to the standards they have specified. 为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。 薪资: 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利: 1.10天起带薪年假,工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备,拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展: 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康: 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划
  • 销售主任

    4.5千-5千
    广州 | 1年以上 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:02
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    行政 Administration §  确保有效和精确的文件系统,包括纸质和电子两个版本的及时保存 Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. §  保存酒店完整的销售协议、合同和报价的记录以备查用 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. §  建立有效的文件跟踪系统,确保所有预订的客人都被适当的记录和跟踪查询 Establishes an efficient trace File to ensure that all business booked is properly tracked. §  及时对销售总监上交销售报告 Submits Sales report to Director of Sales in a timely manner. §  每月为销售联络员提供准确的预订商业报告 Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.    宾客服务 Customer Service §  在适当时接待和款待客人来店实地考察 Entertains and conducts hotel inspections to clients whenever required. Customer Service (continued) §  建立和保持与固定客人的良好关系 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. §  与相关运营部门联系并紧密合作,确保达到和满足客人的要求和期望 Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. §  礼貌并有效地处理客人和员工的询问,并向上汇报投诉或问题。如果无法立即处理问题,要保证及时跟进处理。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. §  确保客人和员工之间的良好互动,和员工之间的良好工作关系 Maintains positive guest and colleague interactions with good working relationships.   财务 Financial §  协助达到月度和年度以及个人的销售目标,以达到总的销售目标额 Assists to achieve the monthly and annual personal target contributing to the Sales revenue.   市场营销 Marketing §  细心处理销售电话达到既定目标 Carefully plans Sales Calls into defined objectives. §  协助开展广泛的竞争者调查,保持对酒店产品的良好认知 Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. §  通过电话销售、对客合同和书面交流,保证酒店的广泛认知度 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. §  开展专业的日常电话销售活动、吸引新客户 Professionally conducts routine telemarketing activities to identify new accounts.     营运 Operational §  确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略 Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. §  保持对酒店设施、特色和服务的详细认知 Maintains a detailed knowledge of hotel facilities, features and services. §  系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会对销售总监进行报告 Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to Director of Sales. §  跟进销售,确认新的销售机会 Follows up sales leads to identify prospect. §  达到月度、年度个人目标和本分区的房间天数产出与销售额 Achieves the monthly and annual personal target and the segment target room night production and room revenue. §  准备并确保所有的宴会会议订单及时传送给相关部门 Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. §  协助销售人员,跟进其缺席时所有事务 Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. §  确保本部门总是可以开展应当的对客服务,根据部门运营手册进行标准严格、长期有效、礼貌待人的服务 Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.    人事 Personnel §  确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流 Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  协助监管销售协调员准时到岗和仪态大方,根据酒店和本部门仪态标准来确保他们正确着装并且保持高标准的个人仪态和卫生 Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  使销售协调员的工作效率最大化,通过合适的培训、教导和知道发展他们的个人技巧和能力 Maximises the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  鼓励销售协调员的创新性、认可他们的工作成果,并且对日后工作提出新的挑战 Encourages Sales Coordinator to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  支持人本品牌理念的实行,示范和加强凯悦的价值观和文化特色 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  根据员工意见调查的结果支持酒店计划的实行 Supports the action plans as a result of the Employee Opinion Survey.   其他 Other Duties §  确保高标准的个人仪态 Ensures high standards of personal presentation and grooming. §  执行长期的负责管理态度、积极代表酒店管理层和凯悦国际 Exercises responsible supervisory behaviour at all times and positively representing the hotel management team and Hyatt International. §  应对由业界、公司和酒店所产生的销售和营销部的改变 Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel. §  阅读酒店员工手册,理解并遵守酒店规章制度,尤其是有关防火、清洁、健康和安全的政策和程序 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  按照要求参加培训课程和会议 Attends training sessions and meetings as and when required. §  执行被分派的其他合理职责 Carries out any other reasonable duties and responsibilities as assigned.
  • 司机

    4千-5千
    广州 | 2年以上 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:02
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    岗位要求 § 持有C1驾照 § 2年以上驾驶经验 § 熟悉大湾区路况 营运管理 Operational   §  根据礼宾部主管指派,准时接送客人和酒店员工至机场或指定地点。 Sends and picks up guest and hotel associates from/to airport or any designated place punctually, as assigned by Team Leader – Concierge. §  上班前检查车辆,将车辆的任何不确定状况汇报给礼宾部主管以采取必要的行动。 Checks/Inspects vehicle before starting the shift, reports any unsure condition of the vehicle to the Team Leader – Concierge for necessary actions. §  高效地运输客人的行李和酒店货物。 Transports guest’s luggage or hotel goods in an efficient manner. §  维护并清洁所有的车辆和设备,以保持专业的形象。 Maintains and cleans all vehicles and equipment to maintain a professional image. §  必要时指引客人和访客至酒店设施。 Directs guests and visitors to any of the Hotel’s facilities when necessary. §  驾驶任何酒店的车辆,都要依照法规谨慎驾驶,确保不超速行驶。 Drives any hotel vehicles in a careful and law-abiding manner, ensuring that speed limits are never exceeded. §  为到店/离开的客人装卸行李 Loads and unloads guest’s luggage for arriving and departing guests. §  协助保存客人行李,确保正确的处理、储存及、安全性和遵守程序。 Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed. §  协助阻止未经授权的车辆在行车道上停放。 Assists in preventing unauthorized parking in driveway. §  协助阻止闲散人员和不受欢迎的人随意进入酒店。 Assists in prevent entrance of unauthorised or undesirable persons. §  主动为客人开/关车门,并问候客人。 Opens Hotel/ car doors, welcomes and greets guests and visitors when opportunity arises. §  指挥酒店车道的交通。 Directs traffic in the Hotel’s driveway. §  需要时协助酒店其他部门。 Assists other departments as requested. §  确保所有车辆钥匙的妥善保管。 Ensures the safe keeping of all vehicles’ keys. §  根据汽车保养计划,将车辆送至指定的养护中心。 Sends vehicle to the designated Service Center as per the Servicing Schedule. §  对于不能立刻解决的投诉与问题需汇报给礼宾部主管/副理。 Reports complaints or problems to Team Leader/Assistant Manager – Concierge if no immediate solution can be found. §  确保始终有销售员的意识,把握酒店内的销售契机。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  确保高度了解酒店产品知识及当地信息。 Ensures a high level of product knowledge of hotel and local area. §  确保将客人或其他部门的相关反馈通报给礼宾部副理/主管。 Ensures the Assistant Manager/Team Leader – Concierge is kept fully aware of any relevant feedback from either customers or other departments. §  确保具有高水平的酒店产品知识,以便在机会出现时,宣传/销售客房、餐厅及其它设施/活动。 Be knowledgeable and promotes/upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arise. §  遵循房务部的所有系统和程序。 Complies with all systems and procedures as laid down by the Rooms Division. §  对酒店所提供的服务有全面的了解。 Has a thorough understanding of all the services offered by the Hotel. §  阅读有关礼宾部的所有通知。 Reads all memos concerning the Concierge. §  正确记录和更新车辆保养和维修记录。 Accurately maintains and updates the Vehicle Servicing and Maintenance Record Book. 总则 General §  按要求出席所有会议并做出贡献。 Attends and contributes to all Meetings as required. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  熟悉并严格遵守各项交通法规。 Familiars with and strictly adheres to all Traffic Rules & Regulations. §  根据安排参加酒店培训课程,以提高工作技能及知识。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. §  了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  依照酒店的“失物招领”程序,处理并上报“失物招领”物品。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found”. §  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。 Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company. §  能应对工作职责的变化。为了满足营业及客户服务需求,也许会有工作职责的变动,包括调任至其他部门/地区。 To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs. §  酒店依靠员工的灵活性以保证已达到的高标准的持续性。因此,此份工作职责仅作为最常用的工作职责的指南,如有需要,可进行修改和调整。 The Hotel relies upon the flexibility of its associates to ensure the continuity of the high standards currently being achieved.  As such, this job description is only intended to be a guide to the most regularly performed duties and is subject to amendment and change as may be considered necessary from time to time.
  • 广州 | 经验不限 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:02
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    行政 Administration   §  确保维持一个有序的、及时更新的人事记录系统。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §  确保每一个员工的录用程序都符合当地的法律。 Ensures all employment practices are in keeping with local legislation. §  确保对于员工档案及时并保密地管理。 Ensures the timely and confidential management of associate data. §  将员工信息录入人力资源系统。 Enters Personnel records into the HR System. §  确保在员工申请工伤的过程中各种文件恰当使用。 Ensuring proper documentation for the process of associate work accidents claim. §  对于人力资源部指派的任务,与当地的劳资机构紧密协调合作,关注和熟知当地劳动政策,适时提出必要的建设性意见。 Liaises with the local Labour authority for all related matters as assigned by the Assistant Manager – Human Resources. Focus on and understand local labour policies. Make the necessary constructive comments in due course. §  按时准备出勤及旷工报表。 Preparation of attendance and absenteeism reports in a timely manner. §  协助检查员工餐厅的食品质量及卫生。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §  维护各种手册及电子人事信息档案以确保所有所需记录的准确性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §  确保所有员工设施维系在标准范围,例如员工更衣柜、员工餐厅、员工宿舍和员工吸烟处。 Checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area.     面试及遴选 Recruitment and Selection   §  协助完成新员工的录用、登记,在适当的时间安排面试的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §  维护所有的应聘要求以便从中选择合适的人选。 Maintains all applications, screens and interviews applicants suitable for positions §  确保所有的求职申请,不论通过还是拒绝都能在两周之内给予回复。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §  协助准备酒店的招聘资料,使其能够加强宣传本酒店的特性和表达专业的企业形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §  与学术机构及酒店专业学校保持紧密的联系。 Maintains close relationship with academic institutions and hotel schools. §  为国外的应聘者准备签证所需的相关文件。 Prepares the documentation process for visa applications for foreign nationals.     行业/员工关系 Industrial/ Associate Relations   §  确保与酒店的管理层、员工、政府机关、地方团体保持专业并紧密地联系。 Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. §  确保长期公平的管理员工不满及行为不端,为纠正不恰当的行为及方法提供专业的意见及指导。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours.     员工沟通 Associate Communications   §  将指导原则及核心价值高效地传达给所有层级的员工。 Effectively communicates core values and behavioural standards to all levels of associates. §  协助完成对于员工认知计划的协调工作。 Assists with the coordination of the associate recognition programmes. §  协调并安排与辞职员工的访谈。 Co-ordinates and arranges outgoing associates for Exit Interview.     薪资与生产力管理 Payroll & Productivity Management   §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资,确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  确保新技术和新设备的使用,“灵活处理工作”的同时提高生产力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §  确保考勤记录能够按照既定的政策和程序进行检查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures.   人员管理 People Management   §  发展及协助针对提高技能和知识的培训活动。 Assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates.     员工宿舍 Associate Dormitory   §  监督和管理员工宿舍的日常管理。 Responsible for Associate Dormitory routine monitoring and management. §  向上级汇报在员工宿舍里发现的任何不安全因素。 Report to supervisor when realize any unsafe condition in the Associate Dormitory. §  确保所有员工设施维系在标准范围,例如员工更衣柜、员工餐厅、员工宿舍和员工吸烟处。 Checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. §  确保员工活动室的顺畅营运。 Responsible for Recreation room is running smoothly. §  确保所有员工设施保持在良好的状态, 例如电视机、运动器材、沙发、书籍和杂志。 Responsible for checking to ensure all associate facilities are keep in good condition, such as TV, exercise machine, sofa, books and magazine.  §  培训和教育员工在安全的环境享有欢乐。 Train and educate associate to have fun in safe atmosphere.     总则 General   §  确保所有员工始终提供礼貌和专业的服务。 Ensures all associates provide courteous and professional service at all times. §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  协助人力资源部副理按时准备人力资源及人事报表。 Assists the Assistant Manager – Human Recourses in preparing the Human Resources Report and Manning Report on a timely manner. §  协助管理酒店的相关测评及评估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §  积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询和真实、恰当的反馈。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  确保并实施对于办公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
  • 洗衣房领班

    4千-4.5千
    广州 | 经验不限 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:02
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    营运 Operational   §   遇到客人的投诉或问题,如果不能马上找到解决办法,则要汇报给副理。 Reports complaints or problems to Assistant Manager if no immediate solution can be found. §   保证具有营销员的态度,并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §   确保高水平的酒店产品知识。 Ensures a high level of product knowledge of hotel. §   确保将任何来自客人或其它部门的反馈及时并准确地沟通给副理。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. §   在洗涤/干洗前,向洗衣房副理报告重要的问题、衣物数量的不一致、破损或污渍。 Reports to Laundry to Assistant Manager of any major problems, discrepancies in count, defects, or stains in garments prior to laundry/ dry cleaning. §   遵守酒店关于洗衣房和客房部的政策和程序 Complies with the Hotel’s Policies & Procedures relating to Laundry and Housekeeping. §   遵守客房部的系统和程序。 Complies with all systems and procedures as laid down by Rooms Division. §   在日常工作中,确保布草和制服达到凯悦的品牌标准。 Performs routine duties in ensuring all hotel linen and uniforms meet Hyatt brand standards. §   确保按照酒店设定的标准和程序储存和洗涤酒店的布草/制服。 Ensures the storage and washing of house linen/ uniforms are being done according to the standards and procedure set by the Hotel. §   在发送给使用部门/布草房前,检查洗涤的物品,以确保其干净及可用性。 Examines laundered items to ensure cleanliness and serviceability before sending to the user department/ linen room. §   在洗衣运作中,督导并协助负责及参与清洗客人和酒店衣物的员工。 Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guest and house laundry items. §   严格遵守所有运营设备、用品及盘存物品的存量标准。 Strictly adhere to the par stocks for all operating equipment, supplies, inventoried items. §   协助进行对运营设备和用品的月度盘点。 Assists in conducting monthly inventory checks on all operating equipment and supplies. §   协助控制运营设备和用品的申请、储存及仔细使用。 Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies. §   确保酒店和客人的衣物被正确分拣和水洗/干洗干净及包装;根据程序检查衣物的破损、污渍及遗漏的首饰,并采取行动解决。 Ensures that guest and house laundry items are properly sorted for washing and drying, are cleaned and packaged accordingly; examines items for tears, stains, and missing accessories due to processing and oversees remedial action taken. §   清点并将洗好的物品集中放到布草车上,记录收到的布草和制服的数量并发出。 Counts and assembles laundered items on cart or linen truck, records Amounts of linen and uniforms received and issued. §   始终保证洗衣房区域的干净整洁。 Ensures and maintains the cleanliness of Laundry area at all times. §   确保对工作区域和设备的正确管理和保养。 Ensures proper handling and maintenance of work area and equipment. §   副理不在岗时,主持每日班前会,向员工沟通当天的住房率、抵离店的客人情况、会议/活动及需要特别关注的事项。 In absence of Assistant Manager and Laundry Manager, conduct daily pre-shift briefings to associates on room occupancy, arrivals and departures, function/ event of the day and special attention that is needed. §   在日常运作中,与客房部及其它部门配合。 Liaises with Housekeeping and other related departments on daily operations. §   报告丢失、损害的布草、制服或任何酒店财物。 Reports missing and damaged linen or any other hotel property. §   根据酒店的“失物招领”政策报告及上交遗失物品。 Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy. §   清洁并保养好用品、洗衣设备和仓库。 Cleans and maintains all supplies, laundry equipment and storage rooms. §   在房务部所属部门及其它部门内能够灵活调动及轮换。 Be entirely flexible and adapt to rotate within the different sections of Rooms Division or any other Department. §   根据酒店的政策和客房部的规定使用和控制钥匙 Use and control hotel key according to hotel policy and Housekeeping principle.     Payroll & Productivity Management 薪资及生产力管理 §   通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数(全职员工及临时工)、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §   根据凯悦的设计标准及凯悦集团洗衣房营运手册的要求,带领下属保证生产力满足所定的标准。 Directs subordinates to ensure productivity meets Hyatt International Laundry Operations Manual requirements.   员工管理 People Management   §   通过参与管理,对部门的员工进行紧密督导,十他们的表现符合政策、程序及有关法律。 Through hands-on management, supervises closely all Laundry attendants in the performance of their duties in accordance with Policies & Procedures and applicable laws. §   适当地分配职责和责任,以使员工掌握技能并获得资源;在保持运营及安全标准的同时,关心并发展员工。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §   灌注公司的培训理念,并与进修发展部经理/宾客服务经理及部门培训员紧密配合,提高员工的技能和知识。 Embraces the Training initiatives and philosophies of the company and works closely with the Learning manager/ Assistant Manager and Departmental Trainers on improving Associates skills and knowledge. §   确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and their behaviour complies. §   关注员工士气并对工作表现及发展提供反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §   进行年度表现评估,提供诚实且适合的反馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §   将指导原则及核心价值高效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates.     总则 General §   始终提供礼貌且专业的服务。 Provides courteous and professional service at all times. §   根据安排参加酒店的培训课程,以提高技能和知识。 Attends departmental training sessions as scheduled to improve skills and knowledge. §   礼貌且高效地处理客人及员工的要求,遇到问题或投诉,如果不能马上找到解决办法,要向上级汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §   严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。 Strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §   确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §   与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §   根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 
  • 广州 | 3年以上 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:01
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    行政 Administration §  时刻为客人提供亲切专业的服务。 Provides a courteous and professional service at all times. §  对酒店其他部门的同事也就是我们酒店的内部客人也要保证始终如一的高品质服务。 Ensures that associates also provide excellent service to internal customers in other departments as appropriate. §  礼貌高效地处理外部和内部客人的问题,积极跟进,确保问题获得满意的解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  与同事保持良好的沟通和工作关系。 Maintains positive guest and colleague interactions with good working relationships.   营运 Operational §  有效的协调组织厨房内部的工作,最大的提高工作效率。 Organises and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximise productivity. 营运 Operational (continued) §  确保所有的菜肴符合菜谱的标准并保持一致性。 Ensures that all dishes from that section are prepared consistently and according to standard recipes. §  协助厨师长和副厨师长充分落实酒店的标准。 Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards. §  监督食品准备和烹制的过程防止浪费。 Monitors food and operating costs and controls these by reducing waste. §  给员工做适当的培训,提高工作效率。 Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function. §  必要时或根据厨师长、副厨师长的要求,需到厨房任何区域提供协助。 Works in any sections of kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine. §  保证厨房的卫生符合卫生部门和酒店的标准。 Ensures the sanitation standards for kitchen are being met. §  了解厨房各区域,灵活安排员工工作。 Be familiar with all sections of the kitchen to facilitate the flexible use of associates. §  维护厨房内的各种仪器,将破损降到最低。 Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage. §  熟悉紧急事件处理程序。 Familiar with all Fire and Emergency Procedure.   人事 Personnel §  保证厨房内所有员工的出勤,制服,仪表和个人卫生也需要符合标准。 Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  给员工安排适当的培训,提高厨房的工作效率。 Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency. §  监督厨房的工作,确保工作符合营运手册的标准。 人事 Personnel (continued) Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual. §  给员工安排适当的培训和辅导,完善员工的技能。 Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring. §  支持落实人本品牌,示范并加强凯悦价值观和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  保证所有的员工熟悉我们的员工守则和规定。 Ensures that associates have a complete understanding of and adhere to associate rules and regulations. §  保证所有的员工遵守酒店有关于火灾,危险物品的使用和安全方面的规定。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.   其他 Other Duties §  熟悉并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  始终对管理和个人行为负责, 并且积极展现酒店管理层和凯悦的形象。 Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt. §  保证高标准的个人仪表。 Ensures high standards of personal presentation and grooming. §  根据安排出席酒店和部门的培训和会议。 Attends training sessions and meetings as and when required. §  响应安排,根据酒店、行业和公司的指令做调整,执行其他餐厅 和部门的合理的任务及职责。 Respond to requests to undertake any reasonable tasks and secondary duties also in other outlets and departments as normal assigned, and adjust to changes as dictated by hotel, industry and company.
  • 广州 | 1年以上 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:01
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    营运管理 Operational   §  根据顺序,为客人点单并服务。 Take order and serve the guest according to the sequence. §  销售产品。 Up-sell product. §  维持客用品并控制成本。 Maintain guest supplies and control the cost. §  下班时,确保饮料存货正确。 Ensure beverage stock in the bar is correct. §  根据标准确保自助餐布置和服务。 Ensure buffet set up and service according to the standard. §  根据部门工作安排,确保服务的顺畅。 Ensure smoothly service according to the task arranged. §  处理客人关于食品和酒水方面的要求以及疑问。 Handle enquiries and require in food and beverage. §  协助每月进行运营设备及营业用品盘点。 Assists in conducting monthly inventory checks on all operating equipment and supplies. §  负责在服务之前对员工进行指导。 Provide guidance before serving. §  具备充足的菜单知识,能够向客人推荐和促销餐饮产品。 Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage. §  能够对新员工和实习生进行培训。 Able to train the new coming staffs and trainees. §  与餐务部、客房部和工程部保持良好的沟通,确保餐厅的整洁和保养。 Maintain communication with stewarding, housekeeping and engineering, Ensure restaurant clean and well maintained. §  根据菜单为客人提供食品和饮料。 Provide food and beverage according to the menu. §  适应餐饮部或酒店其他部门岗位的灵活调换。 Exchange the position flexible. §  始终提供高效、优质的服务。 Provide efficient and high quality service all the time. §  摆台并根据不同的用餐时间调整摆台。 Set up and tune over the table in the meal period. §  根据布草房建立的安排表,把脏的布草送到洗衣房并把干净的拿回部门。 Change the linen according to the schedule. §  根据部门营运手册的标准进行摆台。 Set up tables according to the Department Operation Manual. §  收集所有食物和饮料的需求。 Collect the needs in food and beverage. §  在不忙的时候,叠餐巾。 Fold napkin when not busy. §  严格遵守餐厅的营业时间。 Strict in restaurant opening hours. §  始终确保服务台、吧台和周围环境的干净整洁。 Maintain bar area tidy and clean. §  严格控制客用品,减少损坏和浪费。 Strict in control guest supplies, Release breakage and waste. §  以礼貌、高效的方式,处理客人要求。 Handle guest require in a professional and efficiency manner. §  完全理解并严格执行部门营运手册。 Fully understand and strict in Department Operations Manual. §  根据工作计划和部门培训工序表处理所有工作。 All the work process according to the work plan and training task list. §  完全理解并应用餐饮部宝典20条。 Fully understand F&B Top 20. §  完全理解并支持凯悦餐饮部愿景和使命。 Fully understand and support Hyatt F&B vision and mission.     送餐服务 Room Service   §  在结束与客人的通话前,为客人点单并重复所点的内容。 Repeat order before hang up the phone. §  确保按客人的要求正确点单。 Ensure order are correct. §  确保所有食物、酒水及时送到客人房间。 Ensure all the food and beverage delivering on time. §  严格遵守酒店政策和程序,特别是进入客房。 Strict in hotel policy and procedure, especially enter the guest room. §  确保不能进入有“请勿打扰”的客房。 Ensure never enter “DND” room. §  当被告知收餐具时,确保收走在客人房间或走廊的所有餐具。 Take away all the cutleries and chinaware form the guest room and corridor when informed. §  确保所有帐单的准确并在送餐时收回款项。 Ensure the check correct.         宴会 Banquet   §  根据客人要求布置宴会、会议场地。 Set up function according to the guest request. §  确保所有会议的视频设备都事先经过测试。 Ensure all the AV equipment had been tested before function. §  确保将会议横幅摆放在正确的地点/位置。 Ensure banner hanged up at correct position. §  将餐布和设备送入仓库前,确保餐布和设备的干净整洁。 Ensure equipment are cleaned before stored into store room. §  与客房部紧密合作,确保会议场地始终干净整洁。 Work closely with housekeeping to ensure function tidy and clean. §  与工程部紧密合作,确保会议设备的正常运作。 Work closely with engineering, ensure meeting equipment working smooth.     收银管理 Cashier Management   §  执行凯悦宴会会议服务标准 Always follow “Great Events = Hyatt” standards §  确保根据客人的消费项目打印帐单。 Ensure bill always according to the guest order. §  在帐单上显示总金额。 Total amount always shows on the bill. §  为客人找零,提供现金支票及发票。 Provide cash check and invoice. §  确保记录所有收入并准备报告。 Ensure all the income was record. §  读出并记录收银机上的总数,禁止留现金在手上。 Check the total amount, never keep cash on hand. §  确保收入的准确并对这些款项做必要的描述。 Ensure income item all correct. §  检查特殊支票。 Check the special check. §  确保当班时填写每日记录。 Ensure fill in the daily record when on duty. §  如客人取消预订,可通过现金或信用卡为客人退款。 When the guest cancel order, we can pay back by cash or credit card. §  确保收到的现金为真钞。 Ensure cash are real. §  确保客人的信用卡在有效期内。 Ensure guest credit card in period of validity. §  严格遵守财务部关于收银、现金处理的政策和程序。 Strict in the policy and procedure of cashier and cash.     行政 Administration   §  维护部门日志。 Maintains the Daily Log Book. §  及时提交所有客人/员工的事故报告。 Report the guest/associate accident report. §  根据酒店”失物招领”程序处理所有“失物招领”物品。 Handle lost and found items according to the policy and procedure.     薪资与生产力管理 Payroll & Productivity Management   §  通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数(全职员工及临时工)、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部运营手册的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Food and Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资,确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. §  确保使用新技术和新设备以提高生产力。 Ensures new technology & equipment are embraced as to improve productivity. §  通过“灵活处理工作”(适当情况下)和简化工作流程,来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.     人员管理 People Management   §  给具备能力和资源的员工委派适当的工作和责任,在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  通过参与管理,根据酒店制度和程序以及相关适用法律,对所有餐饮部员工进行紧密督导。 Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws. §  拥护和支持酒店的培训精神和以人为本的管理哲学,并和进修及培训发展部经理、餐厅经理密切合作培养和发展员工。 Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of rules and regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估,提供真实和准确的回馈。 Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback. §  将指导原则和核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates.     总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all meetings as required. §  确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。 Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §  确保始终提供礼貌和专业的服务。 Ensures provide courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  按时参加酒店及部门的培训,以提高技能和知识。 Attend the training on time to improve skill and knowledge. §  礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
  • 客房领班

    4千-5千
    广州 | 1年以上 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 16:01
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    • 投递简历
    行政 Administration §  协助客房部经理及客房部副经理确保部门顺畅有效的运转,并且确保部门的运转严格遵照部门政策和程序进行。  Assists the Assistant Housekeeping Manager and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.  §  记录当班日志,并跟进来自其他领班的未尽事宜报告。  Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.  §  将维修需求通知工程部。  Raises job order to Engineering department for repair and maintenance work.   宾客服务  Customer Service §  确保所有服务员遵循品牌承诺并始终提供优异的对客服务。  Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.  §  确保客房部员工适时的为其他部门员工提供同样优质的服务。  Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.  §  礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.  §  保持与顾客和同事之间良好的合作关系。  Maintains positive guest and colleague interactions with good working relationships.    营运  Operational  §  确保持续提供高水平的宾客服务。  Ensures a high level of customer service is consistently maintained.   §  将来自任何客人和其他部门的反馈与副理进行沟通。  Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.   §  确保副理始终意识到任何相关的反馈即可以从客人中来也可以从其他部门中来。  Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.   §  遵守酒店有关客房部的政策及程序。  Complies with the Hotel’s Policies and Procedures relating to Housekeeping.   §  遵守房务部订立的系统及程序。  Complies with all systems and procedures as laid down by Rooms Division.   §  确保客房的清洁和服务达到凯悦品牌的标准。  Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.    §  确保正确地储存及发出客用品。  Ensures proper storage and issues of guest supplies.   §  确保按设定的程序及标准处理客房的布草、客衣。  Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.   §  分配每日工作量并对工作质量和进度进行跟进。  Assign daily task reasonably and monitor the quality and process.   §  更新可以入住房间的房态。  Updates status of rooms ready for occupancy.   §  管理储存物品的盘点,确保准确的用品供应。  Manages inventory of stock to ensure adequate supplies.   §  检查客房、走廊,以发现需要维修及更换的家具或设备,并向客房部经理提出建议。  Inspects rooms, corridors to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.   §  指引和协助负责清洁的员工的工作。  Directs and assists in assigning work to cleaning associates.  §  检查客房、走廊,以保证这些地方的干净、整洁。  Inspects guest rooms, corridors for cleanliness and orderliness.   §  检查所有重要客人和长住客人的房间。  Inspects all VIP and long-stay guest rooms.   §  在贵宾到达前完成清扫工作。  Performs pre-setup for VIP arrivals.  §  根据酒店花束摆放需求联系花匠。  Liaises closely with Florists regarding floral arrangement in the Hotel.  §  申领客房用品、家具及设备。  Submits requisitions for room supplies, furniture, and equipment.   §  处理客人关于客房部服务或设备的投诉。  Handles guest complaints regarding Housekeeping service or equipment.   §  对客房进行最后的检查并迅速、准确地向客房部宾客服务员及/或前厅部员工发出房态报告。  Inspects guest rooms and submits prompt and accurate room status reports to Housekeeping Guest Service Officer and/ or Front Office associates.   §  发放、检查及控制所有清洁用品和设备。  Issues, inspects, and controls all cleaning products and equipment.   §  确保按照部门运营手册的要求补充浴室用品。  Ensures bathroom supplies being replenished as per the Departmental Operations Manual requirements.   §  报告所有遗失及损坏的酒店财产。  Reports missing and damaged Hotel property.   §  根据酒店“失物招领”制度,报告并处理所有失物招领事项。  Reports and handles all Lost and Found items as per Hotel “Lost and Found” policy.   §  保持恰当的记录并控制客房部日常运营及报告。  Maintains proper records and controls daily Housekeeping operations and reports.   §  确保所有供应品、设备及储藏室的整洁。  Ensures the cleanliness of all supplies, equipment and storage rooms.   §  根据酒店的政策和客房部的规定使用和管理钥匙。  Use and control Hotel keys according to Hotel policy and Housekeeping principle.  §  为服务员分配任务和职责。  Assigns duties and responsibilities to Housekeeping Attendants.  §  检查员工的工作完成情况。  Conducts checks on works done by Housekeeping Attendants.  §  检查外包工作的进行情况。  Conducts checks on works carried out by Contractors.  §  与承包商负责人协调并检查其工作。  Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.  §  确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。  Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.  §  根据顾客意见调查结果,确保所有改进措施贯彻执行。  Responds to the results of LRA and ensures that the relevant changes are implemented.  §  以协助和灵活态度与其他管理层员工密切合作,关注酒店的整体成功和客人满意度。   Works closely with other management associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests.  §  发扬“群策群力”的精神,确保客房部员工与其他部门在工作中相互支持、灵活变通。  Ensures Housekeeping associates are working in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.  §  遇到投诉或问题,如果不能立即找到解决的方法,则向客房部经理汇报。  Reports complaints or problems to Housekeeping Manager if no immediate solution can be found.   §  确保每日运营的流畅。  Ensures daily operation runs smoothly.  §  熟悉紧急事件处理程序。  Familiar with all Emergency Procedure.  §  每日监控顾客满意度调查,定期与团队分享结果和客户评价。  Monitors Hysat on a daily basis and shares results and guest comments with the Team regularly.    人事  Personnel  §  监督服务员的出勤和仪容仪表,确保员工穿着合体的制服,并保持高标准的个人酒店和部门的仪表卫生标准。  Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the Hotel and department’s grooming standards.  §  通过持续的反馈和月度例会协助部门培训员不断进步。  Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.  §  通过恰当的培训、指导和/或辅导,提高客房部员工的服务技巧和工作效率。  Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.  §  鼓励员工创新、变革,以及积极面对挑战,并对他们的贡献表示认可。  Encourages Housekeeping Attendants to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.  §  支持落实人本品牌, 示范并加强凯悦价值观和文化特性。  Supports the implementation of "The People Brand", demonstrating and reinforcing Hyatt's Values and Culture Characteristics.  §  确保员工理解酒店的规章制度并遵照执行。  Ensures Housekeeping Attendants have a complete understanding of and adhere to associate rules and regulations.  §  确保员工遵守酒店、公司和地方的法律法规及与消防、安全相关的规定。  Ensures Attendants follow all Hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.  §  确保员工根据运营手册规定进行工作。  Ensures the standards as stated in the Operations Manuel are maintained by Housekeeping Attendants.    其他  Other Duties  §  熟知酒店的员工手册内容,严格执行酒店的规章制度,尤其是有关消防,卫生,健康,与安全的政策和程序。  Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel's policies concerning fire, hygiene, health and safety.  §  保持高标准的个人形象和仪容仪表。  Ensures high standards of personal presentation and grooming.  §  始终对个人行为负责, 并且积极展现酒店和凯悦的形象。  Exercises responsible behaviour at all times and positively representing the Hotel team and Hyatt.  §  随着行业、公司和酒店的变化,对客房部职能作出相应调整。  Responds to changes in the Housekeeping function as dictated by the industry, company and Hotel.  §  参加必要的培训和例会。  Attends training sessions and meetings as and when required.  §  完成其他合理分配的职责和任务。  Carries out any other reasonable duties and responsibilities as assigned.  §  能应对工作职责的变化。为了满足营业及客户服务需求 ,也许会有工作职责和任务的变动,包括调任至其他部门或区域。  To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.  §  酒店依靠员工的灵活性以保证已达到的高标准的持续性。因此,此份工作职责仅作为最常用的工作职责的指南,如有需要,可进行修改和调整。  The Hotel relies upon the flexibility of its associates to ensure the continuity of the high standards currently being achieved.  As such, this job description is only intended to be a guide to the most regularly performed duties and is subject to amendment and change as may be considered necessary from time to time.
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