【岗位职责】 1、对负责采购的每项物品的进货渠道、质量要求、价格等非常清楚。 2、对各部门送来的采购申请单，认真审核，并以认真负责的态度三家比价。 3、准备相关采购文件，包括电话查询、市场价格调查等。 4、根据所选供应商的报价，落实采购定单并汇报期间的差异。 5、对经过批准同意购买的货物及时采购，保证供应。 【岗位要求】 1、大专及以上学历，从事酒店物资管理和采购工作2年以上，具有丰富的采购知识和经验。 2、健康的身体、充沛的精力，勤跑市场，对个人所负责采购的物资性能、特征、用途、价格等全面熟悉了解。 3、具有“后场为前场服务、急前场之所急”的强烈服务意识。 4、养成与各使用部门常沟通的习惯，及时了解各物资的使用情况是否正常。 5、养成严明清正的工作作风。

1.主要协助西餐厅经理负责餐厅的营运; 2.提升和确保客户满意度，通过你的能力来建立 和维护一个强大的团队，重视提升同事的满意度;同时主管须负责自己管理区域内的销售和利润; 3.通过使用记录，菜单以及适当的参考手册对新加入的同事实施有效率的培训课程; 4.与客人进行积极的互动和交流，征求他/她们的反馈提高服务质量。

【岗位职责】 1、负责餐厅的日常管理工作，确保餐饮服务的高品质与高效率； 2、协助餐厅经理制定工作计划和安排工作任务，带领员工完成各项工作指标； 3、监督员工的仪容仪表及工作表现，定期进行员工培训和工作评估； 4、处理顾客的投诉和建议，提升顾客满意度； 5、维护餐厅设施设备的完好和安全运行。 【岗位要求】 1、学历不限，有相关工作经验者优先考虑； 2、热爱酒店行业，具备良好的服务意识和团队协作精神； 3、具备较强的沟通能力和应变能力，能够妥善处理各类突发事件； 4、熟悉餐厅运营管理流程和服务标准，具备一定的培训能力； 5、能够适应餐饮行业的工作节奏和时间安排，具备较强的工作压力承受能力。

岗位职责 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。

有五星级酒店相关餐饮经验优先； 做好早餐，下午茶和鸡尾酒的开餐和收餐工作； 确保食物和饮品供应充足，协调好食物饮品的进 出； 熟悉餐饮服务服务礼节，提供专业和标准的餐饮 服务； 做好宾客的入住和退房手续等。

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。

1. Supervise the function of all pastry employees, facilities and cost, Hence contribute to maximizing the overall F/B department profit. 监督西饼房所有员工的工作，设施和成本，最大限度地提高餐饮部门的利润。   2. Control and analyse, on an on-going basis the following: Sufficient production, quality level, presentation, Marketing and guest satisfaction. 控制并分析以下各项：足够的质量水平、外观、销售情况及客户的满意程度。   3. Prepare requisition for all goods needed. 准备所有食品的采购申请单。   4. Assist the  Executives Pastry Chef to implement  Promotions to market needs. 与西饼房厨师长共同准备促销活动以适应市场需求。   5. Ensure that Production is done with quality at all times. 确保出品能够按时高质量的完成。   6. In responsible for the preparation of pastries menu and standard recipes in coordination with the Exec Pastry Chef taking consideration of the following.Local requirement, Market needs, Competition, Availability of food product, Potential cost. 负责点心的菜单和协调标准菜谱,配合西饼房厨师长完成以下几项：当地需求、市场需求、竞争、 趋势、潜在成本。   7. Check punctuality of all staff assigned to him. 检查本部门所有员工考勤。   8. Pass on to the Executive Pastry Chef daily market list requirement. 上交西饼房厨师长每天的购货单。   Love the “W” brand and life style, passion with the new market trend, always looking for what’s New, What’s next. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感，总是发现新趋势。

1. Oversee the preparation of daily banking and cash flow reports. 协助监督准备每天的财务及现金处理报告。   2. Control guest checks and secure proper payment. Utilise prescribed cash handling procedures to accurately charge customers. 负责客人的账单、检视正确的付款及结账。   3. Control usage of food and beverage items and appropriate usage of equipment, tools and service equipment ensuring the equipment is used in a correct and safe manner. 指导英才了解与安全使用工具与设备。   4. Maintain clear communication channels within respective team to enhance talent satisfaction and productivity. 确保团队之间的沟通顺畅，英才满意度和生产力提高。   5. Control and check daily operation of all POS systems. 每日检查与控制点单系统。   6. All cancelled dockets are to be summarized on the void and cancelled summary and signed. 所有的取消项目都要在记录本上登记和签名。   7. High School，Diploma/College or University. 高中毕业/大专或大学。   8. Minimum 1 – 2 years F&B experience. 至少1至2年的餐饮经验。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

1. Take part in the planning and costing of menus. 参与设计菜单和成本控制。 2. Develop and write standard recipes. 发展并完成标准菜单。 3. Develop new dishes and products. 发展新菜肴及产品。 4. Ensure that outstanding culinary technical skills are maintained. 保证出色的菜肴烹调技术。 5. Take part in the preparation and planning and department/unit/outlet goals and objectives. 参与准备及计划部门目标。 6. Establish standards of food quality and preparation and ensure they are strictly adhered to. 建立食品质量和展示标准，并保证严格执行。 7. Assist with the development of new products and services. 协助发展新产品及服务。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

1、 负责酒吧的日常经营; 2、建立、健全酒吧的各项管理制度和工作规范； 3、为酒吧的运作提出合理化建议； 4、组织完成酒吧各项经营计划； 5、检查运营情况，督导、落实各项规章制度和工作规范，发现问题及时予以解决； 6、督促员工做好会所所有设施设备的日常保养； 7、审核各种物品的申领，并控制成本； 8、实施培训，提高员工自身素质和工作技能；及时处理客诉、了解客人对酒吧的建议，不断改进服务

1. Follow all standard recipe cards with methods and ingredients to ensure quality and consistency 按照菜谱上的方法和材料去确保其质量的品质。 2. Follow all directions from CDP and or Sous Chef  遵循所有主管或者厨师长的要求。 3. Ensure all Marriott Hygiene standards guidelines are followed at each service  确保每种服务按照万豪食品卫生标准的指导方针。 4. Provide a warm and friendly welcome to all guest and talent 向所有顾客和员工给予温暖和友好的欢迎态度。 5. Taste and understand finished dishes and sauces ensuring consistency  尝试和查看完成的菜肴以确保品质。 6. Assist CDP with daily duties  协助主管完成每天的任务。  7. Ensure all hotel policy and procedures are followed by reading all the information provided during training. 通过阅读培训时所提供的的信息，确保遵循所有酒店的政策和规程。 8. Maintains high standards of personal hygiene. 保持高标准的个人卫生。

1. To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high talent morale. 实现及达到部门的各项目标：客人的满意度，财务的指标，培训和鼓舞员工的士气等。 2. Complies with the hotel specific, guidelines of W Guests Experience Index. The incumbent will fully support initiated systems and procedures to meet and if possible exceed guest’s expectations and drive this result in constant progression. 按照W酒店顾客体验指标，一贯的支持现有的程序和政策来超越客人的预想。 3. Oversee the preparation of daily banking and cash flow reports. 协助监督准备每天的财务及现金处理报告。 4. Control guest checks and secure proper payment. Utilise prescribed cash handling procedures to accurately charge customers. 负责客人的账单、检视正确的付款及结账。 5. Control usage of food and beverage items and appropriate usage of equipment, tools and service equipment ensuring the equipment is used in a correct and safe manner. 指导英才了解与安全使用工具与设备。 6. Maintain clear communication channels within respective team to enhance talent satisfaction and productivity. 确保团队之间的沟通顺畅，英才满意度和生产力提高。 7. Control and check daily operation of all POS systems. 每日检查与控制点单系统。 8. All cancelled dockets are to be summarized on the void and cancelled summary and signed. 所有的取消项目都要在记录本上登记和签名。 9. W Language & Lifestyle culture leader. W语言与生活方式文化的领导者。 10. Assess work operations and prepare plans to implement change when required. 在需要的时候随时准备并执行工作中的改变。 11. Participate in Talent performance evaluation when required.  有需要时参与英才工作表现考核。 12. Assist with the planning and delivery of orientation programs. 协助计划并给英才完成入职培训。 13. Implement appropriate management practices that provide talent motivation and communication. 通过鼓励及积极的沟通来提高管理模式。 14. Provide one to one instruction to team members when required. 当需要时对团队成员提供一对一的指导。 15. Establish and maintain effective guest relations. 确立与维持有效地宾客关系。 16. Take appropriate action to resolve guest complaints. 采取适当的行动去解决宾客的投诉。 17. Make sure all questions are well taken care of and personally check guest satisfaction of all questions. 确保所有的问题得到了应有的解决， 亲自检查顾客对于所有问题的满意度。 18. Promote the hotel and W products. 推广酒店和W产品。 19. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 拥有出色的酒店产品与服务知识， 为了能在推销服务与设备给客人的时候进行全面的解释。  20. Know how to use POS cashier system. 了解使用POS收银系统。 21. Adhere to hotel cleaning and maintenance programs. 坚持酒店清洁和维护计划。 22. Ensure a high level of cleaning is maintained in your work area. 在你的工作区域内，确保干净卫生，设备保养完好。 23. Drive the Food Safety and Hygiene manual in conjunction with the Hygiene Manager in the venue and ensure 100% compliance. 配合卫生专员确保百分之百的服从遵守食品卫生手册。 24. Adhere to the hotel’s security and emergency policies and procedures. 坚持遵守酒店安全和紧急事件政策和程序。 25. Be familiar with property safety, current first aid fire emergency procedures. 熟悉财产安全， 急救消防程序。 26. Log security incidents and accidents in accordance with hotel requirements. 根据酒店的需要， 记录安全事故的事件。 27. Maintain personal presentation to hotel and W standards. 根据酒店和品牌标准， 维持个人形象。 28. Demonstrate professional attitude and behaviour at all times. 任何时候都展示专业的态度和行为。 29. Analyse, evaluate and improve your personal performance on a continual basis. 分析，评估和改进个人表现。 30. Interact with department and hotel talent in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. 酒店各部门之间的人才需要用专业，积极，礼貌的去交流培养良好的关系，促进团队精神和确保有效的双向沟通。 31. Deal effectively with guests and workplace colleagues from a variety of cultures. 有效率的处理不同文化的顾客和同事。 32. Work effectively in a team. 在团队中高效的工作。 33. Ensure all reporting and servicing deadlines are met on a timely basis. 确保所有的报告和维修能即时的解决，在截止期之前。 34. Carry out other tasks as directed by your Section Heads. 完成直属上司所给的其他指导任务。 To summarize, it is not the intention of this Role Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of a Coach position. It is essential that all talents are committed to their jobs and the success of the W Xiamen, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel. 作为一名督导不只是完成以上的工作，以上陈述只是明确工作的重点。酒店的成功需要每个岗位对其工作的责任心，乐于在这个团队工作并对不同的任务游刃有余。

Follow relevant regulations strictly to ensure equipment in hotel running normally. 严格遵守有关规章制度 确保酒店的设备的正常运行。 Ensures that all staffs deliver the brand promise and provide exceptional guest service at all times. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensure staffs also provide excellent service to internal customers in other departments as appropriate. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles guest and staff enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。 Maintain positive guest and colleague interactions with good working relationships. 与顾客和同事要有良好的合作关系。

Prepare daily revenue journal, ensuring that revenues have been classified to the correct general ledger code. Circulate completed report to department heads on a timely basis. 准备每日收入凭证，确保收入按照正确的总账科目分类。将完成的报告及时发送给部门负责人。 Marriott BonVoy & MOD audit by daily, weekly and monthly. Ensure all the operations compliance with group standard. 做好万豪会员积分及各小项运营部门的审计工作，确保所有操作符合集团审计标准。 Monitor coupon / gift certificate management and analyse all the promotions, ensure internal auditing is well executed. 监管各种礼券的管理，做好促销活动的分析，确保内部审计的贯彻落实。 Experiences in the same role in Marriott managed hotels or international hotel brand experiences is preferred.  在万豪管理酒店有相同岗位，或类似营运范围及相同级别国际酒店财务工作经验优先。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

Responsible for providing a full range of secretarial and administrative support to Director, Beverage + Food in a professional and stylish manner, and with great energy; to ensure smooth operation of Beverage + Food Division. 负责协助总监并专业处理文书和行政工作，确保部门的正常运营。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。 Moderate spoken and written English 中等的英文会话和书写能力 Hands-on approach to operation 亲力亲为的工作态度 Excellent  Computer Skills ( Word, Excel, Power Point ) 良好的电脑技能 Excellent Verbal & Written Communication Skills 优秀的口述&书写沟通技巧 Previous hotel experience preferred 有酒店经验者优先考虑 Teamwork 团队协作 Marriott Experience is preferred 万豪国际集团旗下酒店经验者优先考虑 Internal Transfer is preferred  内部调转优先

To ensure that all Style supplies and equipment are being received and delivered in a timely manner. To ensure that all the supplies and equipment are properly accounted for and being organized neatly in a safe and clean environment. To conduct duties in a courteous, safe and efficient manner.确保所有客房造型部用品和设备正确且准时交付。所有用品和设备被适当的使用，仓库干净整洁。安全，高效，具有责任感。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

To ensure the smooth and efficient running of Human Resources Department. Maintain excellent talent relations and morale to achieve a high standard of talent performance in line with Company’s guest satisfaction objectives, as well as the hotel’s business and strategic plans. Create and maintain a hotel culture that provides the environment required to meet the visions. 保证人力资源部顺利有效运作；保持良好的英才关系和士气，以提高英才服务标准达到集团客人满意目标及完成酒店的商业战略计划。创造良好的企业文化，达到集团宗旨要求。 Establish, maintain and ensure adherence to all finance related policies and procedures. 建立，保持并确保执行政策与程序。 Work closely with the Human Resources Manager in implementing, achieving and maintaining the human resources goals and objectives. 紧密协助人力资源经理贯彻，完成或保持人力资源部的目标和任务。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

Responsible for providing a full range of secretarial and administrative support to Director, Beverage + Food in a professional and stylish manner, and with great energy; to ensure smooth operation of Beverage + Food Division. 负责协助总监并专业处理文书和行政工作，确保部门的正常运营。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

To work within the various areas of Hotel, providing a courteous and efficient service ensuring maximum guest satisfaction and adhering to the standard required by the Hotel. To train Public Area stylist in accordance with standard and procedure of Style Department 以热情的工作态度，高效的服务为饭店不同区域提供清洁工作，按饭店的标准最大程度的满足客人需求。对公共区域造型师进行必要培训。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

Responsible for assisting Manager and Assistant Manager in the supervision of restaurant daily operations in order to meet and exceed customer needs and business requirements; while ensuring adherence to service standards and operating procedures. 负责协助经理及副经理监督餐厅日常作息， 以满足并超越客户及业务需求，并同时确保标准的服务流程。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

责任概要MAJOR RESPONSIBILIES Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. 处理通过电话、传真或邮件收到的所有预订请求、更改和取消。确定客人的预订需求并确定适当的房间类型。

Responsible to the management of leading the servers to ensure guest satisfaction by delivery a prompt, courteous, and accurate service. Greet the guests and serve with Renaissance standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Perform an aggressive hospitality through positive behavior to both guest and fellow associates. Maintain a professional appearance and keep a clean sparkling dining room at all times. 负责引导管理服务生，通过快捷、礼貌和准确的服务确保客人的满意度。以万丽亲切和专业的方式接待并服务客人。以积极友好的形象同时面对客人及员工。保持专业形象和一个始终干净明亮的餐厅。

岗位职责 Checking deliveries of food, beverage and general items to ensure all aspects of goods received comply with orders previously placed, including quality and quantity.  检查送到的食物、饮料和一般物品，确保收到的货物各方面符合订单要求，包括质量和数量。 岗位要求 Understanding of purchasing, storing and issuing stock control procedures 了解采购、储存和分发存货控制程序 Knowledge of merchandise being purchased. 了解被采购的商品 Computer keyboard skills 电脑技能 Min 1 Years receiving experience and basic clerical background. 至少1 年以上收货经验及基本办事员经历