DUTIES AND RESPONSIBILITIES工作职责
•Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
•监督客房部工作人员,确保客人得到及时和礼貌的服务。
•Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
•监督客房部工作人员,确保客房,特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
•Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
•除与工程部和洗衣房进行沟通外,还要向其它业务部门,特别是确保前厅部了解准确的客房状况。
•Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
•进行具体时间安排,由主管据此对所有客房区域,包括入住和未入住的房间进行日常视察。
•Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
•定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
QUALIFICATIONS AND REQUIREMENTS任职要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
•Good writing skills
•具有良好写作技能
•Proficient in the use of Microsoft Office
•熟练使用微软办公软件
•Problem solving, reasoning, motivating, organizational and training abilities
•具有解决问题,推理,号召,组织和培训能力
•Strong Leadership skills in managing teams
•在管理队伍中有很强的领导技能
•3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
•最好拥有在相似规模酒店3年客房工作经验,包括的管理经验。