【岗位职责】 经营方面 1、全面负责酒店的经营管理； 2、负责制定酒店的经营预算和决算，提出更新改造和运营计划； 3、落实酒店年度财务预算，向各部门下达年度工作指标，并监督执行； 4、负责带领团队实现酒店的各项营业收入指标和利润指标； 5、有效控制人力、食品、能耗等各项成本的支出； 管理方面 1、建立、健全酒店的组织管理系统，使之合理化、精简化、高效化； 2、做好酒店机构设置、员工编制及重要人事变更； 3、优化团队管理，指导培训工作，培养人才，提高整个酒店的服务质量和员工素质； 4、负责酒店资产的管理和维保工作； 5、做好酒店安全生产管理工作； 对外关系 1、负责做好酒店与各界人士的公共关系，树立酒店良好形象； 2、主导行业内相关媒体及销售平台的维护，进行合理有效的酒店宣传，并获得较好的市场评分； 【岗位要求】 1、全日制本科学历，管理类相关专业； 2、从事外资酒店工作15年以上； 3、拥有外资酒店总经理或副总经理岗位工作经验； 4、年龄45周岁以下，身体状况良好； 5、熟悉酒店各部门运营、服务及管理流程； 6、具有敏锐的商业触觉及市场洞察力，善于审时度势，制定酒店发展战略； 7、具备强效的执行力、协调能力、创新能力和危机处理能力； 8、具备较强的沟通、计划、决策和综合判断能力； 9、善于团队建设和企业内控； 10、拥有良好的英语阅读能力和口语沟通能力； 11、具有良好的敬业精神和职业道德操守，责任心及原则性强，正直、公正、廉洁自律； 12、能与投资人保持良好的关系，处理并解决好投资人对酒店经营管理的诉求； 13、有政务接待或大型会议接待经验者优先； 14、有江浙沪国企、央企背景酒店工作经历者优先；

Job Summary 职位简述 He/she will implement, lead and manage the entire resort Food & Beverage operations and to achieve the highest standards. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 贯彻、领导并执行全酒店所有的餐饮运作，并使其达到最高标准。关于食品操作、卫生及储存等问题必须遵守中国法律法规、食品卫生安全要求及酒店相关规定。 Key Duties and Responsibilities 主要义务和职责 § To actively contribute to the successful achievement of the organizational goals § 为达成公司的经营目标而积极努力地贡献自己的力量 § To maximize productivities for all the food and beverage outlets § 使所有餐饮点的生产达到最大化 § Oversee the whole resort kitchen operations § 监管整个酒店餐饮的整体运营 § Ensure proper hygiene and sanitation in the work place § 确保工作场所的食品安全卫生环境 § Adequate stocks of working materials, inter–department coordination and training § 工作材料有充足库存，部门内的协调和培训 § Carry the full responsibility of the operating equipment including its inventory levels § 对餐饮运作设备全权负责，包括盘点 § Abides with the instructions and laws issued by the Chinese authorities in connection to food handling, hygiene and food storage § 遵守中国有关机构关于食品处理，卫生安全和食物储存等方面的法律法规 § Develop realistic action plans aimed to introduce and improve service, procedures and working methods § 制定切实可行的计划来提高餐饮部的产品、工作方法和流程等 § Maintain an excellent reputation in the eyes of the public, owners, management, guest and staff § 在公众、业主公司、管理层、客人和员工眼里都维持良好的形象

• 尋找並與供應商聯絡以支援活動 • 關注度假村內發生的活動（可能涉及同時進行的活動）並確定其優先順序。 • 與負責向度假村營運職能部門提供任何服務的適當供應商建立並管理關係。 • 審查財務報表、銷售和活動報告以及其他績效數據，以衡量生產力和目標實現情況，並確定需要降低成本和改善計劃的領域。 • 了解員工滿意度和賓客滿意度結果，並制定遊戲計劃來攻擊需求領域並擴展優勢。 • 利用預算來了解平衡成本與員工/客人滿意度和品質的財務目標。 • 確保將與訪客追蹤和生產力相關的目標轉化為團隊。

- 管理及監督餐飲部整體的日常運作、人員招聘及工作時間表編排，以確保餐飲部及各餐飲單位的運作暢順，並以高質高效為指標； - 根據標準與程序將餐廳作為生意單位來經營； - 為餐飲部每一季度策劃財務預算及定下營利預算目標及推廣活動時間表； - 根據客人的意見分析報告，以提升及改善餐飲部服務質素和客戶服務滿意度； - 因應市場環境，適時改革方案以持續發展餐飲業務及提升盈利收益； - 統籌及策劃餐飲及宴會項目的推廣活動，並擴展餐飲業務的銷售方案； - 為餐飲部之本地員工及學生提供在職培訓及實習指導

Description - External With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.    What will I be doing?   As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:  • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.  • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.  • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.  • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.  • Participate in developing and implementing hotel and departmental policies and regulations.  • Develop marketing strategies and promotion plans to adjust to the market situation in real time.  • Supervise and drive the progress and implementation of marketing plans.  • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.  • Monitor and evaluate current initiated marketing activities and market dynamics.  • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.  • Conduct regular market research and obtain information about competitors.  • Set pricing strategies and sales targets for the hotel.  • Manage special projects and other related businesses.  • Ensure efficient use of departmental resources.  • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.  • Ensure that department staff are clear about the responsibilities assigned to them.  • Take immediate corrective action when the interests of the department or hotel are jeopardized.  • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.  • Manage departmental expenses and budgets.  • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.  • Control departmental costs in accordance with hotel policies to avoid waste.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Ensure the filing of departmental documents and related information.  • Maintain communication with all operating departments within the group to maximize sales opportunities.  • Promote hotels in relevant industries at home and abroad.  • Actively participate in sales activities initiated by Hilton.  • Organize promotional trips for target markets.  • Maintain good relationship and communication with target markets at home and abroad.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.  • Adhere to hotel safety policies, emergency rules and procedures.  • Ensure employees fully understand and follow the contents of the employee handbook.  • The department reserves the right to change or supplement the job description if necessary.  • Perform any other reasonable duties assigned.  Qualifications - External What are we looking for?  A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Hospitality: Volunteer to provide unparalleled hospitality.  • Integrity: Do what you should do all the time.  • Leadership: Strive to be a leader in both your industry and your community.  • Teamwork: Actively promote teamwork spirit in all work.  • Ownership: take responsibility for your actions and make decisions.  • Now: Operate with urgency and discipline.  • Bachelor’s degree.  • At least 5 years of relevant management experience in international hotel chains.  • Good English and Chinese reading and writing skills.  • Able to formulate and implement operating budgets and business plans.  • Able to effectively market and position the brand at desired levels.  • Able to manage the Sales department.  • Able to assist the General Manager and Management in achieving the hotel's overall business objectives.  • Knowledgeable of political, economic and social issues, and market trends.  • Good communication, organizational and presentation skills.  • Able to lead, guide and develop employees.  • Knowledgeable of and able to deal with crisis.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are currently looking for a Director of Sales & Marketing to join our Sales & Marketing team. As a Director of Sales & Marketing, we rely on you to * Analyze and study market trends and set targets accordingly * To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge * Examine monthly reports and sales forecast reports to analyze current and potential marketing trends. Meanwhile coordinate various activities to increase revenue and market share, and monitor progress to ensure performance meets or exceeds established revenue plans * To manage all sales strategy, tactics, and action implementations in order to create a strong and disciplined sales team who achieve their sales goals * Train and motivate employees of sales and marketing department to achieve hotel revenue targets. Ensure everyone have access to the necessary information, market data, various tools and equipment to fulfill their job responsibilities * Establish and maintain contact with key customers and external stakeholders to increase business volume, including room sales, catering sales, and banquet services Supervise various marketing activities and maintain hotel image * To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests * To make sure Sales associates work in a supportive and flexible manner with other departments We are looking for someone who: * Has a passion for Sales and Marketing * At least 3 years similar working experience in international hotel brand * Excellent administration skills, interpersonal skills and problem solving skills * Proficiency in English, in both oral and written * Strong team spirit and communication skills * Able to engage in a friendly and professional manner with business partners and customers

Scope and General Purpose: 岗位介绍： ·       Oversees the Sales & Marketing Department and works with the Excom in achieving the hotel’s market positioning and revenue goals. 监督整个市场销售部的运作；与行政委员共同努力，以实现酒店的市场定位和收入目标。 ·       Provides support and advice to the General Manager in strategic planning and overall business goals relating to Sales & Marketing issues of the multiple brands and the hotels. 在与市场销售有关的酒店战略计划和总体经营目标方面，向总经理提供建议和支持，树立酒店良好的品牌形象。 ·       Protects and guards’ Corporate standards, Brand integrity and Le Meridien brand image. 维护集团的标准、品牌的一致性和饭店的形象。 Essential Duties: 职责义务： ·       Work with Area Rev Director to produce the Annual Revenue Plan, Marketing Budgets and Forecasts 与区域收益总监一起制定年度收益计划，市场预算和开支 ·       Produce Action Plan related to the Revenue Plan to ensure Revenue Plan objectives are achieved 将部门行动计划与收益计划相关联以确保收益计划的可行性 ·       Provides a professional, advisory support service to the General Manager 为总经理提供专业的顾问及行政支持 ·       Coordinate all methods of maintaining and increasing business volume. This includes 为总经理提供专业的顾问及行政支持 ·       advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc. 寻找各种能保持酒店收益的途径并提高酒店产量。包括：广告宣传，促销，个人推广，公众宣传，社区关系，特别销售方针 ·       Create and implement special programs to achieve greater profitability through: 创建并贯彻特别的项目规划以达到如下的收益最大化 1)    Increasing average rate 平均房价的提高 2)    Increasing overall occupancy 整体住房率的提高 3)    Increasing business volume during off-peak periods 在酒店业非高峰期时提高收益 4)    Corporated closely to Increase local Food & Beverage and Banquet Sales 提高本地餐饮和宴会的销售量 ·       Enhance the image of the hotel in the local community 在本地社区加强酒店的形象宣传 ·       Participate as an active member of the community through associations, memberships and other trade organizations 积极参与社区活动和其它商会组织 ·       Review regularly activity reports of Sales and Marketing personnel to ensure targets and Sales objectives are being met 定期回顾市场销售报告以确保目标和计划是达到的 ·       Review regularly internal promotion pieces for visual effect and ensure they conform with Artyzen standards  定期回顾内部促销的宣传材料产生的视觉效应，确保他们是符合雅辰的品牌标准 ·       Organize and promote, in cooperation with the Food & Beverage Department special projects to stimulate Food & beverage sales within the community, including, but limited to, tournaments, balls, parties, gastronomic festivities, etc. 协助餐饮部组织特别促销活动，鼓励员工在社区内进行该促销活动。包括：联赛，舞会，聚会，美食展等等。 ·       Interacts with individuals outside the hotel, including, but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourist offices, Airlines, Travel Agents, Tour Operators, competitors and other members of the local community 与除酒店外的其他独立单位相合作，包括：会议局，本地酒店协会，政府旅游局，航空公司，旅行社，旅游承办商，竞争对手和社区的其他成员、 ·       Investigate potential markets by: 调查潜在的市场: 1)    Reviewing Sales Department and Front Office correspondence files 回顾市场销售部与前厅部的信函档案 2)    Analyzing guest history and registration card files 分析客人的历史记录并将档案卡存档 3)    Studying guest questionnaires 研究客人回复的调查问卷 4)    Reviewing government statistics on visitors to the city 回顾政府对来访本城市客人的统计调查 5)    Analyzing competition's sales/promotion efforts 分析竞争对手销售或促销的成果 6)    Studying various reference and industry publications for sales leads 研究不同的供指导销售的刊物 ·       Recommend to General Manager the kind of advertising which will be most productive for the hotel by analyzing the market effectiveness of past advertising campaigns and consulting with other Department Heads and the Advertising Agency 参照分析过去的广告策略和市场定位，与各部门经理和广告公司共同商讨，向总经理提供最有效应的广告宣传方案 ·       Procure new and repeat business for the hotel by maintaining contact with Airlines, Travel Agencies, Commercial Houses, Private Clubs and Professional Associations within the community and neighboring markets 通过与航空公司，旅行社，商行，个体俱乐部和社区内的专业社团，邻近市场等保持良好的关系，获得新客户与回头客 ·       Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media 定期回顾公关活动以保持在国内外的高知名度 ·       Manage the development of new products and services  管理新产品和服务的提高 ·       Oversee the development of new marketing strategies 督导新的市场战略的制定和发展 ·       Conduct market research 引导市场调查 ·       Maintain good communication with AP GSO in personnel and implement corporate initiatives 与亚太区和环球销售中心保持良好的联系和沟通 Human resource responsibilities: 人事责任： Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive. Duties include: 配合人力资源部的职责，确保员工能得到发展。细节如下： ·       Planning for future staffing needs 注重员工的需求 ·       Recruiting in line with company guidelines 招聘应与酒店的方针相符合 ·       Preparing detailed induction programmes for new staff 准备对新员工的培训计划 ·       Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 主张综合培训，每个部门要按照标准服务客人，并要严格执行，让客人被感 ·       Ensuring training needs analysis of Sales staff is carried out and training programmes are designed and implemented to meet needs 确保根据部门员工的需要对他们进行培训 ·       Conducting probation and formal performance appraisal in line with company guidelines 根据酒店政策对员工进行试用期和正式雇佣表现的评估 ·       Maintaining up to date staff records and approving leave requests etc 更新员工记录和批准请假要求等等 ·       Coaching, counselling and disciplining staff, providing constructive feedback to enhance performance 监督，指导和纪律管理员工，提供建设性的意见确保提高员工的工作表现 ·       Regularly communicating with staff to maintains good relations 日常与员工之间的交流，保持良好关系 ·       Producing efficient work schedules 制作有效的工作计划 Brand Standard Management 品牌管理： ·       Ensures the implementation of Starwood Brand Standards is consistent with the latest available version and is aware of changes as they occur. 确保与最更新的品牌标准同步执行，在有变更的时候有意识地与之相联系 ·       Ensures Brand ‘Essential standards’ and mandatory programs are adhered to in full. 确保依照品牌的核心标准和程序完整的执行 Operational Excellence: 优秀运营： Is accountable for the success of innovation and change management using Six Sigma methodology by chairing and ensuring a SSC meeting is held in accordance with an agreed timetable, to review project management, toll gating and the identification of new projects. 根据用六个西格玛的方法论负责变革及变革管理的成功，依据主持和确保SSC会议的如期举行，其对项目管理的回顾，费用获取以及新项目的识别   Financial responsibilities: 财务职责： Works with Director of Finance in the preparation and management of the department’s budget. Duties include: 与财务总监共同准备拟定部门的财务预算。职责包括： ·       Prepare and mange a cost-effective budget with measurable targets for department within the financial parameters set down by the hotel budget 在酒店分配的部门可用预算的资金下制定部门有效的成本预算 ·       Effectively monitor and analyse variations from the budget 有效的监管预算方面的变动 ·       Develop systems that measure the cost effectiveness of the department 系统的管理部门成本 ·       Prepare financial reports 准备财务报表 ·       Plan bonus, commission and incentive schemes for sales staff in accordance with the marketing budget and hotel standards 在制定销售人员的奖金，提成方面符合酒店标准和市场预算 ·       Maintain remuneration scales in accordance with financial and marketing objectives 保持报酬与财务和客观市场一致 ·       Develop procedures that track, report on, and control the running costs of the department 跟进控制部门的经营管理费用 Occupational Health and Safety Responsibilities: 卫生安全职责： ·       Demonstrate Awareness of H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines and ensure direct reports do the same 明确卫生安全政策和程序，确保所有的操作是在卫生安全的指导方针上严格执行。 ·       Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 了解熟悉健康安全法，政策和程序 ·       Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas 熟悉安全特性，急救措施和消防安全等紧急程序，并在自己所在区域严格实施 ·       Initiate action to correct a hazardous situation and notify supervisors of potential dangers 如发现任何有安全隐患的情况需即刻告知相关管理者 ·       Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes 确保安全隐患被记载，调查和修正以防任何安全事故的产生

【岗位职责】 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、本科以上文化程度；3-5年同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

职责描述： 1. 全面负责酒店的筹建筹开及开业后经营管理。 2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 任职要求： 1. 大学本科以上学历，熟悉浙江区域市场； 2. 8年以上酒店管理工作经验，有在全服务酒店总经理工作经验者，熟悉酒店各部门的经营管理工作; 3. 通晓酒店各部门的经营管理工作，尤其是市场销售、客房，餐饮，前厅等职能部门，理解酒店的管理机制和程序; 4. 有较强的沟通协调和创新能力，有良好的团队意识和领导能力 5.热爱酒店行业，有很好的服务意识，沉稳干练； 6.一定的英文听说读写水平及电脑操作能力；

As a Director of Rooms, We rely on you to - Collate and analyse the forecast from the Front Office, Housekeeping, Laundry and all areas under the Rooms Division; - Submit reports to GM/RM in relation to the budget from Front Office Department; - Review key assumptions; - Review ATR and occupancy monthly; - Analyse variances; - Develop and implement action plans to maximise performance and profitability; - Work closely with Sales & Marketing and Reservations teams. We are looking for someone who - Takes pride in being a hotelier; - Preferably comes from a hotel-related education background;  - Preferably has relevant experience with an International 5 Star Hotel Group; - Is self-driven, goal-oriented, willing to challenge the status quo; - Upholds professional values, ethics and integrity at all times; - Enjoys working as part of a team; - Demonstrated leadership competencies; - Communicates and writes with fluency in English (as well as the local language); - Has strong interpersonal and communication skills. If you are the right caididate, what are you waiting for? Click on the application button now!

【岗位职责】 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用，节约开支。 4、定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。 【岗位要求】 1、5年以上房务部工作经验，星级酒店所属区域管理经验，2年以上同等职务经验。 2、形象气质良好。 3、至少部门经理以上职务参与过一家X星以上酒店的全程筹备经验，具备筹备开业经验。 4、了解熟悉客人的消费心理关注客户需求。 5、全面负责房务部的运营、管理及使客房利益最大化。 6、具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

岗位职责： ·         通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财务总监和人力资源总监。 ·         全面负责对前厅部，客房部，安保部，工程部，餐饮部，厨房及康乐部的管理以及食品安全等方面的工作。 ·         积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务） ·         确保集团标准及各个部门服务与相关规范制度的培训及落实 ·         对酒店的所有区域进行例行检查，确保酒店软硬件时刻处于最佳状态。 ·         合理控制各个部门相关运营成本，在不影响集团标准，安全规范及客人体验的前提下最大化营运利润。制定具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。 ·         用专业的和激励的方法管理直接管理范围内的团队，确保团队有效合作，高效运作。 ·         合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算，目标及工作计划。 ·          组织定期的营运会议包含直接管理范围内的分部门。 ·         亲自监督每日员工工作表现与仪容仪表. ·         确保排班表是根据酒店的需求制定的并遵循了劳动法。 ·         确保酒店及直属部门完成相关关键指标包括但不限于收入，利润，SALT，QA，流失率等。 ·         促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动（菜单/价钱/推广）。 ·         辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。 ·         执行与监督酒店各项活动，如庆典，装饰，新年庆祝活动，与会议宴会主办单位的沟通与协调等。 ·         对竞争对手的价格和产品进行一年两次的调查。 ·         确保每天的VIP客人得到应有的照顾和服务。 ·         坚持酒店安全制度、紧急情况处理规定和程序。 ·         协助总经理完成酒店所有活动与相关运作工作，完成总经理安排的相关工作。 ·         协助总经理完成酒店所有与收入及市场相关的工作并完成总经理安排的相关工作。 ·         在商务总监空缺情况下，协助总经理负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作。协助总经理带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求。 ·         协助总经理制定酒店年度/季度/月度预算预测与工作计划，尤其是餐饮及宴会版块收入，并有效的予以实施。 ·         协助制定开拓市场销售战略和促销计划，实时根据市场情况进行调整。并协助督导和推动市场销售计划的进展和实施。 ·         管理特别项目及其他相关的生意，尤其是尤其是餐饮及宴会版块生意。 ·         如需要在总经理不在时代理相关工作。 岗位要求： ·         全心全意为宾客提供无与伦比的绝佳体验 ·         时时刻刻为所应为 ·         力争在业界和所在社区都位居领导地位 ·         所有工作中积极发扬团队合作精神 ·         勇于为自己的行动负责并敢于做出决定 ·         以刻不容缓的态度和纪律运营 ·         大专以上或同等学历。酒店、旅游、商务管理专业 ·         工作年限: 3-5年以上相关运营部门工作经验，具有餐饮和房务部的管理经验者优先。 ·         其他要求：流利的英语说写能力，熟练使用电脑，随机应变的能力，具有创造性。

Responsibilities Responsible for safeguarding the hotel assets and financial resources to ensure that all are utilized to maximize hotel profitability. Provides timely and accurate financial information and counsel to hotel senior management and ensures that the hotel operates within all related local and corporate policies and procedures and under the terms of the management agreement. Preferred Qualification and Skills 1. University degree – major in accounting or finance preferred; 2. Requires a working technical knowledge of Generally accepted accounting principles and job knowledge of all positions in Accounting, Purchasing and food & beverage control. 3. From three to five years of experience in the related position with Four Seasons or other organization. 4. Must be fluent in spoken English and Chinese and be proficient at reading and writing in English and Chinese. 5. Mandarin speaking is a must and work authorization in China is required.

岗位职责： · 协助总经理完成酒店所有与收入及市场销售相关的工作并完成总经理安排的相关工作。 · 全面负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作。 · 带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求。 · 制定酒店年度/季度/月度预算预测与工作计划，并有效的予以实施。 · 参与开拓和实施酒店和部门的政策规定。 · 制定开拓市场销售战略和促销计划，实时更具市场情况进行调整。 · 督导和推动市场销售计划的进展和实施。 · 为商务发展部设定清晰的工作目标，实施员工个人技能的发展，业绩的复核训导和培训。 · 监督和评估当前发起的市场销售活动以及市场动态。 · 管理部门内部的运作，保证部门固定资产及运营物品得到良好维护。 · 定期进行市场调查，掌握竞争对手信息。 · 为酒店设立价格策略和销售目标。 · 管理特别项目及其他相关的生意。 · 确保高效利用部门资源。 · 管理部门内部人力资源，包括选择招聘人员，培训部门员工，团队建设，员工表现评估等。 · 确保部门员工明确所赋予的职责。 · 在部门或酒店的利益受到危害时，立即采取纠正错误的措施。 · 管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户反馈信息。 · 管理部门开支和预算。 · 准备部门每月相关开支的预测，并在预定日期上交给酒店。 · 按照酒店政策控制部门成本，避免浪费。 · 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 · 确保部门文件，及相关资料的存档。 · 保持与集团内各营业部门的沟通，最大限度拓展销售机会。 · 在海内外社会各有关行业推广酒店。 · 积极参与希尔顿集团发起的销售活动。 · 针对目标市场组织促销差旅。 · 在海内外目标市场，保持良好的关系和沟通。 · 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 · 根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。 · 坚持酒店安全制度、紧急情况处理规定和程序。 岗位要求： ·具有至少五年在国际连锁酒店的相关管理经验。 ·良好的中英文读写能力。 ·具备制订和执行营业预算及经营计划的能力。 ·具备高效地推广和将品牌定位在理想的水平的能力。 ·具备管理销售部的能力。 ·具备协助总经理和管理层达到酒店总体经营目标的能力。 ·掌握政治，经济和社会方面的知识及市场趋势。 ·具有良好的沟通技巧，良好组织及展示技巧。 ·具有领导，指导和发展员工的能力。 ·具备处理危机的知识和能力。

Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. 8)Monitors effective use of myHR by property managers and employees. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Analyzes open positions to balance the development of existing talent and business needs. Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.

岗位职责： 1、根据酒店近期和远期经营目标，综合市场情况，负责提出并参与制定酒店对外销售以及招揽客源的计划。 2、充分了解和掌握市场信息，进行市场分析和预测，了解和掌握同行的业务状况，收集业务信息。研究和掌握国内外旅游市场动态和客户的潜在需求，汇集整理对外销售策略，定期向总经理提交书面报告。 3、保持上级旅游管理部门、大型旅行社、大集团公司、政府部门的密切联系，并同各个客户建立长期、稳定、良好的合作关系 4、负责酒店的宣传推广工作，积极参与酒店产品的更新、改造和组合开发，提高酒店声誉和影响力。 5、指导酒店对内、对外的各种广告活动，制定酒店短期和长期的宣传推广计划，报总经理审批后执行。 6、与各部门建立良好的协作关系，广泛听取客户意见，处理重大投诉，以确保销售计划的实施和落实。 7、培养不同年龄和不同层次的酒店销售队伍，指导销售人员不断学习、更新专业知识，提高销售技巧，以适应市场的变化。 8、定期对下属人员进行绩效评估，按照公司的奖惩制度进行奖惩，不断提高营销部人员的思想素质、专业技能、组织活动能力、开拓进取精神，培养销售人员高度的责任感。 9、审阅每天的业务报表，了解当天的酒店客房出租率、营运状况、接待情况，组织协调各部门，按照规定要求接待号VIP客人。 10、向上一级领导提交销售和公关活动的计划，经审批后，组织有关人员，准备宣传资料，并制定行动方案。 11、全面负责酒店产品的对外销售工作，包括客房、会议室、餐饮项目等，通过开展市场调研、客源定位、销售推广、信息收集与反馈，对酒店产品、价格、渠道及促销办法等进行营销组合，建立广泛的销售网络，为酒店开辟市场。 任职要求： 1、30-45岁，酒店管理、工商管理等相关专业本科以以上学历。 2、3年以上五星级以上酒店总经理或产业***负责人岗位工作经验。 3、具有良好的职业道德，较强的沟通协调和应变能力，较强管理和团队建设能力。 4、对市场有敏锐度触觉，具有五星级以上酒店经营管理经验。

Operational  营运 • Ensure that all the outlets and banquets are managed efficiently according to the established concept statements. 确保所有餐厅和宴会都按照既定的概念声明进行高效管理。 • Monitor service and Restaurants, Bars & Events standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary. 监控所有商店和宴会的服务和餐厅、酒吧和活动标准。与餐厅经理、宴会服务经理和相应的厨师合作，在必要时采取纠正措施。 • Conduct frequent and thorough inspections together with the Executive Chef of the Restaurants, Bars & Events Operation. 与餐厅、酒吧和活动运营部行政主厨一起进行频繁和彻底的检查。 • Frequently verify that only fresh products are used in Restaurants, Bars & Events preparation. 经常验证餐厅、酒吧和活动准备中仅使用新鲜产品 • Frequently taste Restaurants, Bars & Events in all outlets and be demanding and critical when it comes to Restaurants, Bars & Events quality. 经常品尝餐厅，酒吧和活动在所有网点，并苛刻和关键，当涉及到餐厅，酒吧和活动的质量。 • Assist the Executive Chef with creative suggestions and ideas. 协助行政主厨提供创意建议和创意。 Guest Service 宾客服务 • Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service. 与保持良好客户关系的客人建立融洽的关系，处理所有客人对餐饮和服务的投诉、要求和查询。 • Personally, and frequently verify that guests in the outlet are receiving the best possible service. 个人并经常验证客人正在接受最好的服务。 • Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations. 花时间在餐厅（在高峰期），以确保餐厅由各自的 餐厅团队管理良好，并充分发挥期望。 Marketing 市场营销 • Prepare with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Restaurants, Bars & Events Annual Marketing Plan. 与各自的团队一起准备，每个餐厅的年度营销计划，这是餐厅、酒吧和活动年度营销计划的基础。 • Continuously seek ways to assist the Outlet Management maximize their revenues and profits. 不断寻求各种方法，帮助出口管理层实现收入和利润最大化。 • Monitor and analyses the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments. 监控和分析竞争餐厅、酒吧和其他酒店宴会部门的活动和趋势。 • Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements. 确保所有出口管理团队和餐饮部门充分了解市场需求和趋势，并确保其产品满足这些要求。

Duties and Responsibilities 工作职责 FINANCIAL RETURNS: 财务回报  ·     Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs. 参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。 ·     In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests. 与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。 ·     Ensure all credit and financial transactions are handled in a secure manner. 确保安全处理信贷与财务交易。    PEOPLE: 员工团队 ·      Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。 ·     Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties. 按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。 ·     Promote teamwork and quality service through daily communication and coordination with other departments. 通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。 ·      Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. 根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。   GUEST EXPERIENCE: 宾客体验 ·     Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs. 确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 ·     Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。 ·     Analyse guest insights to identify and meet customer expectations and build on guest loyalty. 站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度 ·     Interact with guests to ensure expectations are being met 与宾客联络互动，确保达成宾客的期望。 RESPONSIBLE BUSINESS: 企业责任 ·     Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends. 为酒店管理本地餐饮市场营销计划；参加和维护整个系统的餐饮市场营销计划和促销活动。 ·     Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste. 决定所有食品、酒水、物资和设备的最大及最小库存量   ·     Perform other duties as assigned. May also serve as manager on duty. 完成其它分配的任务，可能需要担 任值班经理。

市场营销 Marketing §   经营所有酒店品牌销售，根据酒店的年度销售计划，执行和维持酒店品牌的定位和理念。 To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan. §   准备、使用和更新年度销售计划，细分到必要的部门。 To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department. §   管理所有的销售战略、战术和行动的执行，依照销售锦囊的方法，建立一个能够完成销售指标的强大而训练有素的销售团队。 To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals. §   为了作出有效的销售决定，执行市场策略工序，最大化有效销售数据，包括酒店COGNOS、市场整合、竞争对手情报和DELPHI/FIDELIO宴会场地管理系统。 To implement the strategic marketing process, maximising the available sales data including hotel Cognos, Marketing Portal, Competitive Intelligence, and Delphi/Fidelio Events system in order to make sound decisions. §   为了确保酒店的市场销售保持竞争的优势，持续的监控和评估地方、国内和国际的市场趋势，以及酒店竞争对手的销售状况。 To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge. §   管理所有的重点客户和团队，通过市场策略经理所提供的销售客户分析评估，开发价格、客房数量、和销售人员资源分配的战略。 To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation. §   积极的参加每周收益会议和月度战略计划会议，发展并调整销售价格策略。 To actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy. §   了解由于政党、商业、政治和社会因素给酒店财务业绩上的带来的影响。 To be aware of community, business, political and social factors that may affect the hotel’s financial performance. §   确保技术系统的良好使用，包括Delphi或其他的销售和餐饮系统，并确保数据的准确。 To ensure the best use is made of technology including Delphi or other sales and Events systems, and the data is clean.     运营 Operational   §   直接协调所有的销售活动并在酒店各处联系传达这些活动。 To direct and coordinate all selling activities and to communicate these activities throughout the hotel. §   根据年度市场营销计划，检查并评估销售活动的效力，并作出必要的调整从而达到或超越目标。 To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan. §   确保每周核对剩余房间数量和宴会空间数量信息，并制定低住房率期间的销售策略。 To ensure room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods. §   确保所有的销售报价、酒店资料、数码工具和其他的销售沟通信息与酒店及凯悦酒店集团的品牌标准一致，并及时更新信息。 To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information. §   确保所有合同按照酒店的规章制度以市场销售部的名义签署。 To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures. §   参加主要的出差旅行、商业活动和公司集会以推广酒店。 To attend major travel, trade and corporate functions to network and promote the hotel. §   根据工作的重要次序，计划并安排出差旅行。 To plan and execute sales trips based on business priorities. §   与集团销售办公室和姊妹酒店保持紧密的联系，定期更新主要的酒店销售信息。 To communicate closely with the WWSOs and key sister hotels, and update them regularly regarding key hotel sales information §   宴请现有的潜在客户，并且确保销售团队根据生意的优先顺序宴请客户。 To entertain existing and potential customers and ensure the Sales Team entertains customers based on business priorities. §   确保在销售工作中，通过销售拜访、电话和书面沟通体现酒店的高水准。 To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. §   以相互支持与灵活的方式与其他行政委员会成员保持紧密合作关系，关注酒店的成功运营和客人满意度。 To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §   确保所有销售部员工以互相支持和灵活的方式与其他部门合作，发扬团队合作精神。 To make sure Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

为酒店的财务运营提供管理与领导。 为总经理提供专业的，建设性的与可执行的建议以达到企业的战略目标。 准备并解释的递交简洁综合及准确的报告。 管理酒店所有账目的准备与报告，包括所有的财务报表，业务预算，限流和财务预期。 负责公司总部和所在区域的财务要求与职责。 负责业主的财务要求。 检查与监测酒店的内部控制。

About Club Med A Global Leading All-Inclusive Vacation Group – Since Club Med was founded in 1950 and we created the all-inclusive vacation concept, Club Med has been the world leader on its market, and has developed a resolutely upscale, friendly and multicultural spirit. Club Med boasts 68 resorts located in the most beautiful sites in the world, a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies. Why work with us? Club Med offers the opportunity to broaden our professional scope in amazing destinations all around the world, and to embrace a unique mindset and lifestyle in a company that has always been purposeful and committed to people and environment. Club Med has always been, and will continue to be, an experience like no other, a life-changing experience. Title: Senior Development Manager Working Location: Guangzhou, China Your opportunity As the Senior Development Manager, you will be responsible for ·        Partnership Development & Contract Negotiation (70%) ·        Project management & Internal communication (30%) How you will contribute ·        Responsibility1: 1.           Convince Owner to invest in Club Med  2.          Negotiation of all legal documents 3.          Maintain the relationship with Owner 4.          Attend concerned conference or event to sourcing projects 5.          Track the TSA fees ·        Responsibility 2: 1.          Conduct identification & feasibility study 2.          Present projects to Asia committee to convince internally the project 3.          Communication internally on the negotiation result and the legal documents 4.          Coordinate with construction team to execute the technique service agreement 5.          Coordinate with Project management team to provide support after the signature of the contracts 6.          Assist to improve the current process or way of working and give contribution to the strategic plan of the company Who you are? ·        Education: Master or Bachelor with solid education in business or hotel industry ·        Experience: Minimum 5 years experiences in hotel development preferrably in Greater Bay Area ·        Knowledge: General knowledge in business (HR, Legal, Marketing etc), Finance, hotel management ·        Languages: Fluent English both in speaking and writing; Chinese as mother language Others: Good computer skill such as all office software including excel, ppt.

岗位职责： 所有餐厅厨房，包括饼房、主厨房、中餐厨房、行政酒廊厨房、管事部、外卖宴会。 计划和准备执行高质量的食品和摆设在指定的餐厅。 严格按照菜谱、标准和摆盘标准。 在酒店运营之中保持HACCP各方面要求。 正确操作所有的设备、器具和机器。 必须对具有持续性的人员培训和SOP’s的提高和改善保持关注。 必须积极主动参加每日质量会议（每日厨师晨会、团队会议），以保持厨房运营持续地提高，达到目标和保持顺畅地交流。 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准、份量和成本。 与厨师紧密合作，常规会面决定菜单的选择，以同时让客人满意和获得各部分满意的收益。 召开厨房会议和传达酒店通知和收集员工的反馈意见，确保员工很高的满意度。 岗位要求： 高中或相等的学历，最好是专业烹饪学校毕业。 十至十五年管理厨房经验，或级别很高的个体餐厅并有八年主厨的经历。 很好的英文掌握能力(口语和书写)。 具有在国际连锁酒店的相关经验。

- 訂購和管理必要的供應品。 確保員工擁有完成工作所需的物資、設備、工具和製服； - 監控訂購材料的流入和當前材料的維護 - 調查員工事故的報告並採取後續行動。 - 監督員工遵守損失預防政策的能力，以預防事故並控製成本； - 確保正確使用和清潔所有餐具室機械。

Responsible for developing a marketing plan for the hotel within the Sales & Marketing Department which reflects the strategic objectives of the hotel. 负责制定酒店市场营销计划，体现酒店策略目标。  • Responsible for implementing and managing the strategies required to achieve the marketing plan objectives and meet agreed sales revenue targets. 负责实施和管理市场销售策略，实现市场推广目标并达到销售收入目标。  • Perform human resources functions to ensure that colleagues are selected, trained, counselled and rewarded to maintain performance standards. 执行人力资源职能，确保员工招聘、培训、指导和奖励，以保持绩效标准。  • Maintain a positive community image for self and hotels and remain current on local business trends. Participate in voluntary organisations which are business related. 保持自身和酒店的公共形象，熟悉当地市场生意趋势，参与与酒店生意相关的自愿组织。  • Plan and develop and implement all systems and processes necessary to ensure the successful consolidation of the Hotels' Sales, Marketing and Reservations. 计划、发展和实施所有相关系统和必要的流程，成功整合酒店市场推广、销售和预订各环节。  • Direct the development and implementation of the Hotels' consolidated annual sales and marketing plan. 对酒店年度市场推广和销售计划的制定和实施提供指导。  • Direct the Sales, Marketing, Reservations and Communications Departments to achieve the objectives laid down in the annual sales & marketing plan in the timeframe specified. 指导市场销售部销售，营销推广，预订及传讯部门在规定时间内完成年度市场销售推广计划目标。  • Liaise on a regular basis with the Managers of other departments to provide guidance and share experience for the benefit of WHM. 定期与其他部门经理联络，提供指导并分享经验，以提高 WHM 的利益。  • Undertake duties and special projects as required from time to time by supervisor. 根据主管要求，随时承担主管上司所分配的职责和特殊项目。  • Direct, lead and control the Sales Operation. 引领和掌控销售运作。  • Direct, lead and control the Reservations Department. 引领和掌控预订部。  • Direct, lead and control the Communications Department. 引领和掌控市场传讯部。  • Provide guidance, motivation to/and oversee Training programmes for all S&M Colleagues. 为所有市场销售部同事提供指导、激励并监督培训计划。  • Direct and control the Appraisal Procedure. 指导和掌控评估程序。  • Ensure the product is effectively displayed in all Distribution Channels. 确保酒店产品在所有分销渠道有效展示。  • Instigate a system that provides frequent and relevant market research on clients, Products, distribution and markets. 建立为客户、酒店产品、分销渠道和市场提供相关市场调研的体系。  • Plan meetings at a frequency that allows discussion and timely action where necessary. 计划定期召开会议，以便在必要时进行讨论并及时采取行动。  • Ensure adequate coverage at the major trade shows. 确保主要贸易展会有足够的覆盖率。  • Ensure overseas sales trips are effectively planned and co-ordinated to meet stated objectives. 有效计划和协调海外销售行程，确保达到既定目标。  • Maintain and improve both awareness and image of hotel in its respective markets. 维护和提高酒店在各相应市场上的知名度和形象。  • Assist the RB&E Supervisors of hotel to improve overall marketing. 协助酒店餐饮部主管提高整体推广。  • Liaise with WHM VP Sales & Marketing to ensure effective two-way communication on all issues that affect the hotels’ sales & marketing objectives. 与集团市场销售副总裁保持联络，确保在所有影响酒店市场推广目标问题上进行有效的双向沟通。  • Ensure relevant good information flows both down and up-to subordinates, colleagues and peers alike. 确保上下属及同级同事之间信息的流畅沟通。  • Contribute productively to the EXCOM team. 为酒店执行委员会做出有成效的贡献。  • Ensure reports are compiled in a timely and concise manner. 确保报告以及时和简明的方式提交。  • Ensure Sales & Marketing revenues and costs are effectively managed. 确保市场销售部收入及成本得到有效控制。  • Ensure that all advertising material, sales collaterals, direct mail, promotional items or press material are compatible with the desired image of the hotels in the marketplace. 确保所有的宣传广告、宣传品、直邮、促销资讯和新闻发布符合酒店在期望市场上的形象。  • Ensure that all colleagues, at all times conduct themselves in a professional manner to both internal as well as external contacts. 确保所有同事在任何时候都以专业的态度对待内部和外部接触。  • Supervise preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, procedures and objectives. 监督制定本部门的市场销售推广计划，并参与制定市场销售政策与程序和目标。  • Determine the corporate/travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales & Marketing Plan. 确定与定价和促销相关的公司/旅游行业营销和销售策略，以满足市场推广计划中目标的实现。  • Clearly understand and communicate the Corporate Strategic Sales Objectives to the Sales & Marketing team. 清晰地理解并向市场销售团队传达公司的销售策略和目标。  • Handle budgets for miscellaneous sales activities and promotions. 制定各种销售和促销活动的预算。  • Actively involved in the recruitment of all members of the Sales & Marketing Team in conjunction with HR . 与人力资源部一起，积极参与市场销售团队的招聘工作。  • Identify, retain and develop Talent within the team. 识别、保留并发展团队成员。  • Ensure that regular and appropriate communication is carried out with the Global Sales Offices that assist the Hotel Sales & Marketing team in achieving their goals. 确保与全球销售办公室进行定期和适当的沟通，以协助酒店市场销售团队实现其目标。  • Carry out on-boarding for all Sales & Marketing colleagues. 对所有市场销售部同事进行入职培训。  • Follow the sales and marketing results (accounts’ room night productivity, revenue, etc.) and propose corrective actions if needed. 根据市场销售结果(客户的客房间夜产量，收入等)，提出必要的改进措施。 • Maintain and maximize the utilization of all automated sales and reservations systems involved with group business. 维护并最大限度地利用与团队生意相关的自动化销售和预订系统。  • Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel. 监督所有生意线索的有效跟进，维系良好关系，开发团队/散客生意线索。  • Maintain permanent files for all corporate, group and travel trade account with strong room/night potential. 保留在客房间夜量方面具有潜力的公司客户、团队业务及旅行社客户档案。  • Maintain and improve the efficiency of reservation canters, to ensure that information in reservation system’s database is updated. Coordinate such insertions to be realized correctly with the Reservations Manager. 维护和提高预订中心的工作效率，确保预订系统数据库中的信息及时更新。与预订部经理协调以正确输 入这些信息。  • Through various tools (e.g. media, social events, gatherings with competition etc.), explore economic data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centres, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant colleagues. 通过各种工具(如媒体、社交活动、竞争集会等)，探索经济数据、公司结构的新发展、新任务、工业综 合体、新商业中心、新项目等可能对酒店有益，并将这些信息分享给同事。 • Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition. 密切跟踪竞争对手酒店的发展(入住率、结构调整、装修计划、价格促销、市场推广、主题活动等)。同 时探索和比较竞争对手之间的企业流量。  • Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities. 为销售拜访、国际贸易展览和其他促销活动的促销材料提出建议。  • Supervise (and handle when necessary) the group and individual reservation requests. Follow-up the progress of the booked business. 监督(并在必要时处理)团队和个人预订请求。跟踪预订业务的进展情况。  • Set up the corporate rates for local/international companies / travel trade accounts as well as other commercial accounts. 为本地/国际公司/旅游贸易及其他商业客户建立公司协议价。