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  • 南京 | 8年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-27
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    卓越雇主
    卓越雇主
    As the Manager, Finance Opening, FSSC, you will be responsible for performing the following tasks to the highest standards: 作为开业支持财务经理, 您将应以最高标准完成以下任务: Financial Accounting & Control 财务会计和控制 ·       Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements, and timetables. 全面管理酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求. ·       Ensure legal and tax compliance and that adequate insurance cover is maintained. Manage the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. 确保遵循法律和税收政策并保持足够的保险保障. 管理养老金计划,在适用情况下确保有足够的会计,精算和法律控制. ·       Prepare POB(Pre-Opening Budget),and make sure hotel opened within budget. 准备开业筹备预算, 并且确保酒店开业前的花费在预算内; ·       Track and record actual pre-opening expenses spend under guidance of POB. 在预算范围内,实时跟踪并记录开业筹备实际花费; Management Reporting管理报告 ·       Timely prepare opening milestone and Opening Authorization to report manager for approval. 按时准备开业里程碑和开业授权,并获得上级经理的批准。 ·       Communicate with hotel management team, Share Service Centre team and Opening Finance team to make sure Pre-opening Check List completed on time based on Target Opening Date. 积极的和酒店管理团队、共享中心、业主公司、集团财务等沟通协调,并确保开业筹备任务清单能按照既定的开业日期按时完成; ·       Monthly updates and track hotel license status, highlight any progress effects hotel opening date. 每月更新并跟踪酒店证照办理情况,列明影响酒店开业日期的事项。 Business Support        营业支持 ·       Take a support role to the General Manager in hotel strategic planning. Particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities.        支持总经理对酒店的战略计划. 尤其强调主要计划及”外向思维”以确定商业机会 ·       Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. 为酒店总经理和团队提供关于财务和商业事项的支持和建议,包括解释财务数据. ·       Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. 使用财务和商业方面的技能以支持业务发展计划,主要为定价决策和其他商业决策 ·       Conduct relative training that including but not limit to Finance onsite team member and other departments for the Finance policies.  组织内部财务政策培训,包括但不仅限于现场的财务和其他部门员工。 ·       Arrange insurance for both Pre-opening and operating period based on BAMA requirements. 根据管理协议要求,准备开业筹备期及运营期相关保险; ·       Assists hotel team complete Initial items to purchase under Purchasing Policies.        协助酒店团队开展开业前期物资采购,并确保遵循集团采购政策。 Information Technology & Systems信息技术和系统 ·       Systems initial set up, including but not limited to OnQ, Sun system, HR-Link, Check SCM and DocMx etc. 系统设置,包括但不限于Qnq、Sun系统、HR-Link、Check SCM、DocMX 及其他; Looking Ahead展望未来 ·       Manage the formulation, review, and approval process for the first operation year budgeting within the hotel. 管理酒店第一个运营年度预算的编制,审查和批准程序.      ·       Prepare reasonable Working capital and Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. 编制可行的开业启动资金,维持提前至少一年的准确的现金流量预测,并确保希尔顿和业主收到足   够的关于任何未来现金使用的通知. Additional Notes其他注意事项 1)    All expense and reimbursement should be complied with related Finance policies, procedures and timelines. 所有员工应确保各项费用支出及报销符合财务相关政策、流程及时间要求。 2)    Comply with hotel contract reviewing and signing procedures to sign contracts. 确保任何合同均按照酒店审批流程审阅及签批。 3)    Comply with hotel purchasing procedures to ensure all operational items are well prepared according to hotel operation requirement.             所有物品购买均需参照酒店采购流程进行物资采购,确保经营管理物资的充分储备。 4)    Use safe manual handling techniques and practice safe work habits following Hilton Worldwide Standards. 遵循希尔顿全球的标准执行安全操作手册并养成安全工作的良好习惯。 5)    Take responsibility to ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and soft copy. 应保证酒店内部机密文件的安全性和储存,针对所有纸质或者电子版的文档。
  • 广州 | 3年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 领导好
    • 包吃包住
    国际高端酒店/5星级 | 2000人以上
    发布于 10:00
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    卓越雇主
    卓越雇主
    职责描述: 1、确保公司法务工作健康且有效的制定并履行。 2、督促及检查各部门在工作中涉及到法律法务方面事务的合理落实并对所出现的问题给予意见及支持。 3、参与酒店经济方面的谈判签署并监督执行,力争公司权益最大化的同时促进公司与酒店项目的双赢。 4、配合人力资源部有效规避劳动风险。 5、对到任项目管理团队相关人员进行项目合同培训。 6、落实CEO办公室交办的其他工作。 任职要求: 1、国家正规院校本科以上学历,法律及相关专业。了解资本运作者优先录用。 2、 二年以上同等职位工作经验,良好的英语水平和计算机水平。 3、良好个人品质和职业道德,严格遵守有关法律、法规和规章。 4、工作严谨细致,思维灵活并具有亲和力。 5、良好的沟通技巧,较强的语言表达能力和灵活的处事能力。 6、性格开朗,具有良好的组织、协调能力,能独立协调对内对外各种关系,并能够适应出差需要。
  • 会议销售

    8千-1万
    北京 | 1年以上 | 本科

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    国际高端酒店/5星级 | 1-49 人
    发布于 03-27
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    【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力,为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标。 6、在所负责的市场区域内,监视和报告市场及竞争者的情况。 7、准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进。 8、积极地传播产品信息,在负责的市场内营造酒店的知名度。 9、在所负责的区域内,与市场销售总监一起计划销售攻势,并确保其实现。 10、主动参与,完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库,手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务,完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能,了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中,英文读写能力。 7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。
  • 北京-朝阳区 | 1年以上 | 本科

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    国际高端酒店/5星级 | 1-49 人
    发布于 03-27
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    【岗位职责】 1、为商务发展总监安排活动,配合其工作。 2、为商务发展总监安排会议,并做记录确保其所需文件的准确。 3、准确做会议记录,发给相关人员传阅。 4、确保所有的报告及所需提供的服务能按时履行。 5、协助商务发展总监完成每月销售报告及其他报告。 6、处理至营业总监的日常公务信函。 7、建立市场营业部的档案系统。 8、按照酒店的标准接听,转接电话,记录留言。 9、协调,安排市场部人员出差事宜,如机票,食宿及其他。 10、以职业,积极的方式与酒店其他部门沟通,建立密切关系以促进团队精神和有效的双方交流。 11、任何时间,对所有的事情严格保密。 12、根据酒店的政策和程序,负责部门办公用品的申请及收集。 13、维持安全可靠的工作环境。 14、坚持酒店安全制度,熟悉财产安全紧急救护及火警的处理程序。 15、遵守酒店酒店的行为准则。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务。 【岗位要求】 1、为商务发展总监安排活动,配合其工作。 2、为商务发展总监安排会议,并做记录确保其所需文件的准确性。 3、准确做会议记录,发给相关人员传阅。 4、确保所有的报告及所需提供的服务能按时履行。 5、协助商务发展总监完成每月销售报告及其他报告。 6、处理至营业总监的日常公务信函。 7、建立市场营业部的档案系统。 8、按照酒店的标准接听,转接电话,记录留言。 9、协调,安排市场部人员出差事宜,如机票,食宿及其他。 10、以职业,积极的方式与酒店其他部门沟通,建立密切关系以促进团队精神和有效的交流。 11、任何时间,对所有的事情严格保密。 12、根据酒店的政策和程序,负责部门办公用品的申请及收集。 13、维持安全可靠的工作环境。 14、坚持酒店安全制度,熟悉财产安全紧急救护及火警的处理程序。 15、遵守酒店酒店的行为准则。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务。
  • 南京 | 3年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 03-27
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    卓越雇主
    卓越雇主
    作为人力资源专员职位,您将应以最高标准完成以下任务: ·        计划、组织、实施员工入职培训计划 ·        计划、协调、组织财务共享中心账务团队技能培训、交叉培训 ·        执行与人才发展相关的品牌及行业标准 ·        协助与人力资源经理、共享中心负责人建立和维护财务共享中心培训和人才发展机制 ·        定期进行培训需求分析,并跟进落地安排 ·        组织实习生相关的欢迎、欢送及日常的沟通会,跟进实习生培养项目的落实、实习生绩效的评估,促进最大化的实习生留任转正率 ·        更新并管理招聘系统及其他人事系统数据,能够给他人进行培训 ·        协助有效执行年度招聘战略计划, 能够按时招募符合岗位要求的人才 ·        协助维护并拓展有效招聘渠道、积极开展有效的招聘活动,并与各渠道联络人维系良好的合作关系 ·        协助负责将所有空缺岗位及时发布到招聘渠道,并且招聘相关广告符合集团及岗位要求 ·        协助寻找并对高级经理级别以下人选进行初步面试筛选,与各部门经理沟通安排面试,并保证招聘活动流程符合程序要求 ·        协助管理候选人简历及个人信息,能够主动建立有效的系统来管理日常的招聘活动;及时更新招聘报告,以保证数据的准确性; ·        给予候选人及时的面试反馈,对于确认的候选人清楚地沟通报到须知,并协助他们的入职安排 ·        对外展现积极专业的酒店品牌形象与个人素质,努力利用招聘相关资源推广酒店及品牌 ·        负责高级经理级别以下人员的入职及离职手续 ·        执行共享中心的薪酬福利政策 ·        协助人力资源部门其他员工一起管理人事相关事务,如人事档案整理、员工活动、员工设施管理等 ·        制作及时的招聘信息、招聘相关活动及其他相应的活动文案在内外的媒体平台进行发布 ·        确保员工充分的理解并遵守员工手册内容 ·        完成任何其他合理的职责和被指派的职责 资质要求 ·        至少3年国际品牌酒店同等岗位工作经验 ·        至少2年相关人力资源招聘、培训工作经验 ·        优秀的中英文读写能力 ·        拥有较好的组织协调能力 ·        优秀的演讲、展示技巧以及培训技巧 ·        熟练使用计算机办公软件 ·        结果导向,能承受工作压力 公司信息: 积极、融洽的团队氛围,提供多元化员工培训(入职培训,在岗技能培训,职业发展对话、高管零距离分享等)。 财务共享中心办公地址:江苏省南京市秦淮区红花街道汇景北路1号保利中心 希尔顿是全球领先的酒店管理公司,业务范围从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店。近一个世纪以来,希尔顿一直为商务和休闲旅客提供最好的住宿、服务、设施和价值。希尔顿致力于延续其传统,在其全球品牌中提供卓越的宾客体验。我们的愿景是让世界充满阳光,让大家都感受到热情的温暖,提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意。而且,我们出色的团队成员是这一切的核心!希尔顿集目前在全球122个国家和地区拥有和管理7000多家品牌酒店,客房数量超过100万间,以及2730家筹建酒店。 希尔顿集团连续七年被评为“全球最佳职场”,持续不断打造杰出职场文化,坚定致力于创造包容并以企业宗旨为导向的职场环境,为团队成员提供职业发展机会,进而使团队成员能够在工作中实现优秀而真实的自我。   希尔顿积极拥抱行业未来与变革趋势,为实现创新、数字化管理与运营、流程标准化,成立大中华区财务共享服务中心,为大中华区管理酒店提供集成财务管理服务。
  • 上海 | 2年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 2000人以上
    发布于 03-25
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    Job Description:  • Provide general information of group hotels  • Provide booking assistance to VIP Members and hotel guests contacted by call, email, chat  • Assist with travel planning, booking reservations, periodical campaign, and payment  • Entice booking conversions, promote and recommend Group Hotels, brands, products and services  • Resolve customer issues, handle feedback, complaints, overcome customer's objections  • Timely follow up and make outbound contact to customers to enhance service experience Qualification & Criteria:  • Male or Female, age from 22-40 years old  • Bachelor’s Degree in any field • Work experience in booking reservation / call center or related field is a plus  • Native Chinese speaking and good command in English • Good interpersonal skill and communication etiquette  • Remote work from home with high-speed internet access  • Shift duties (07:00-16:00; 14:00-23:00; 22:00-07:00 - GMT+7) Renumeration  • RMB6000-8000 • Work 5 days a week with 2 days off (Roster)  • Annual leave, Yearend Bonus, Social Security and hotel benefits as per group policy
  • 上海-闵行区 | 10年以上 | 本科

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    国际高端酒店/5星级 | 50-99人
    发布于 02-08
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    卓越雇主
    卓越雇主
    KEY RESPONSIBILITIES Job summary To support the corporate finance team in maintaining global accounting and reporting processes to ensure a controlled, check and balance, financial environment at all times across the group.  Essential duties and responsibilities  (Key activities) • Manage accounting team to complete monthly closing and reconciliation • Improve current internal and external process to build up SOP • Support local finance team for tax filing and statutory reporting • Support annual budgeting and monthly budget review with rolling forecast • Lead Oracle system optimization with internal and external IT support • Support internal and external audit requirements • Conduct internal training for policy, process and system • Make sure all processes follow Global Financial Policy • Models the Company’s culture, vision, mission, and core values at all times Required skills • Thorough knowledge in accounting principles and consolidation reporting. Experience of HKFRS and IFRS is preferred. • Thorough knowledge in finance system. Experience of Oracle and Concur is preferred. • Audit experience is preferred. • High proficiency in written, spoken and reading English. Qualifications • Bachelor’s degree in accounting of Finance or equivalent required. • Preferable with the membership of professional organization, such as HKCPA/ACCA/ USCPA/CICPA. Experience • At least 10 years accounting experience in multinational company required. • 3-5 years Auditor experience is preferred. • Experience of team management and leadership required.
  • 上海 | 3年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 02-05
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Cluster Revenue Manager, Revenue Management Consolidated Center (RMCC) – Asia Pacific will maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels to deliver Hilton’s mission relating to profit, people, customer and quality. What will I be doing? As the Cluster Revenue Manager, RMCC – APAC, you will be responsible for performing the following tasks to the highest standards: -Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting. -Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures. -Ensure effective information gathering and analysis is conducted in order to identify and maximize all possible opportunities and minimize any risks. -Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls. -Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’ expectations. Key areas of Accountability Profit: -Ensure all best practices and standard operating procedures are followed to capitalize and maximize revenue potential and market share. -Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis. Quality: -Follow best practice and standard operating procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis. -Contribute ideas and suggestions to strive for constant improvement of operating procedures and new opportunities. Customer: -Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management’s decisions and actions pertaining inventory and rate control, pricing and overbooking. People: -Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Managers as required to ensure all team members are provided with excellent training for revenue analysis and revenue management duties. Specific Accountabilities Inventory Control: -Manage and maintain group and transient inventory controls. -Proactively review and implement room accommodation and rate inventory controls via IDeaS V5i and R&I daily. -Ensure group inventory cut-off dates are managed in line with contracts and according to demand. -Implement all blackout dates and review frequently to determine if adjustments are needed. -Work with Front Office to ensure agreed sell-out strategies are in place. -Maintain rate parity with third party sites through extranet sites. -Proactively review key demand periods to maximize RevPAR and profit through effective consideration of costs and sales. Sales and Pricing Strategy: -Develop, monitor and adjust sales and pricing strategies. -Conduct weekly business focus and group review meetings where the appropriate booking period is evaluated for proper rate and availability control. -Provide a synopsis of results vs. direction from the previous week and lead discussions on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment. -Weekly review GEM / Delphi / database reports if available to address concerns and action plans relating to groups and events. -Develop and review annual transient, group pricing and demand calendars on a quarterly basis. -Ensure pricing is consistent in all distribution channels such as QnQ R&I, GDS, Internet and the Extranet. -Identify opportunities through channels and recommend channel marketing. -Liaise with market managers for key 3rd party operators and HRCC to monitor conversions. -Review corporate account’s quarterly production with sales to identify patterns and volume of production to take appropriate actions. -Conduct daily detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months. Information Analysis and Monitoring: -Provide critical analysis of strategies, room statistics and demand factors. -Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system. -Ensure the integrity of data flowing into IDeaS V5i by regularly cross-referencing other sources such as OnQ R&I and OnQ Insider reports. -Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies. -Conduct displacement analysis of group business as needed to determine the impact potential businesses will have on RevPAR. -Review all tentative and definite group bookings to ensure they support the implemented strategies, IDeaS V5i group status is updated and group evaluator is used effectively. -Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed. -Analyze past and present trends and make recommendations for future strategies. -Ensure all ONQ R&I / SRP maintenance is configured according to the current standards, room rates, yieldable flag and commissionable status. -Ensure accuracy of all information being produced or reported. Forecasting: -Prepare all weekly, monthly, quarterly forecasts and budgets using appropriate systems and tools. -Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools. -Prepare plan revenue proposals. -Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts. Competitive and Demand Analysis: -Ensure rate shopping data is consistent, appropriate and effectively analyzed. -Review all competitive shops daily and identify selling strategies, opportunities and market trends. -Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis. -Maintain historical data on events and performance on any promotion during these demand generating events. -Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately. -Proactively identify peak nights and peak periods to set KPI targets and action plans. -Identify demand troughs and lead an action plan. Driving Commercial Performance: -Drive incremental EBITDA, RevPar and Fair Market Share performance. -Work effectively with RMCC Team members, Hotels (GMs, DBDs, C&E and on property revenue coordinator), Sales, RDRs, Marketing, e-commerce to ensure incremental financial performance (RevPar, EBITDA). -Ensure growth in performance of KPIs such as room type supplements, peak nights, house overbooking and forecast accuracy. -Drive hotels’ Fair Market Share performance, moving hotels into the “gaining” quadrants. -Ensure any holiday cover commitments are managed as per standards. 【任职要求】 What are we looking for? A Cluster Revenue Manager, RMCC – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: -Bachelor’s Degree or above -Practical work experience within hotel revenue management -Advanced Excel, PowerPoint and Word skills -Strong analytical skills and management skills such as leadership, organization, communication, planning and control -Sound functional knowledge of the day to day management and operation of a revenue management department -Commercial attitude and proactive sales approach -Able to set and maintain minimum standards -Able to analyze data and identify significant trends -Self-motivated and competitive -Able to work accurately and effectively under pressure -Good personal presentation -Warm personality and possess team spirit -Clear voice and well spoken, proficient in spoken and written English -Committed and career oriented What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.
  • Supervisor, HRCC

    1.2万-1.5万
    上海 | 8年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 02-05
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    【职位描述】 Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,600 properties with more than 913,000 rooms in 113 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 17 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 70 million members in our award–winning customer loyalty program, Hilton Honors. What will I be doing? Under the general direction and guidance of a Manager, a Supervisor is primarily responsible for coaching and developing HRCC Agents to meet monthly key sales and service performance targets. In addition, a Supervisor is responsible for conducting and documenting formal monthly agent performance reviews. Specifically, you will be responsible for performing the following tasks to the highest standards: -Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing -Absolute discretion and confidentiality regarding sensitive information. -Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in accordance with core strategic goals -Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate ability to proactively identify and prevent potential problems ability to help develop problem solving skills among direct reports and other team members as appropriate -Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities -Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals. -Proficient with team metrics and all software programs necessary to be successful in the HRCC department. Ability to quickly learn new programs and train staff. -Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met Strives for new ways to continually increase sales opportunities -Handles escalated calls, complaints, questions, and queries as necessary -Creates a conducive work environment for all the team members -Carries out team meetings and actively participates in monthly and weekly meetings with peers and Manager 【任职要求】 What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: -University graduate or equivalent qualification required -At least 2 years’ hotel industry or contact center experience. -At least 2 years’ team management experience. -Can demonstrate a good understanding of the basic principles and importance of team coaching & development -Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Four ( 4) year college degree -Can demonstrate previous experience and / or application of coaching -Knowledge of, and experience with hotel products & services -Knowledge of business mathematics, including ability to calculate percentage changes and averages/weighted averages working knowledge of Microsoft Excel, PPT, including ability to understand/manipulate basic spreadsheets -Proficient in English, both speaking and writing What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海 | 1年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 02-05
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. Hilton Reservations and Customer Care (HRCC) is on a path to revolutionize human hospitality in a digital world, the same way we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest with whom we interact. The Guest Engagement Specialist will engage directly with Hilton guests as a specialist in sales, reservations and customer service, through several channels, such as Phone, WeChat, Fliggy, Email and China applications. The Guest Engagement Specialist will either work-from-home or work onsite with Hilton’s reservation, sales and customer support teams and he / she possess strong communication skills that can easily switch focus from solving problems to selling Hilton. This role will serve as the first point of contact with our customers, having conversations with customers to understand their needs, answer questions, and provide personalized solutions. This means being able to perform various roles, based on training provided. This includes (but not limited to) advising, selling, responding to inquiries / requests, and resolving customers’ issues / complaints. Besides the reactive response to customers’ needs, he / she is empowered to gather the voice of customers and classify data in different categories, participating in process improvement and customer engagement programs. Every contact is an opportunity to build trust with our guests and convert every customer into a lifetime Hilton guest. What will I be doing? A Guest Engagement Specialist will live our Hilton values and HRCC tenets at every touchpoint and will be empowered to create an effortless experience by providing the right solution(s) for each customer. You will be responsible for performing the following tasks to the highest standards: -Deliver excellent service by answering customers’ inquiries throughout your shift in a friendly, timely, and consultative manner, using discovery principles to uncover customer needs and match appropriate Hilton offerings or solutions. -Develop an understanding of Hilton and partner offerings (e.g. timeshares, car rentals, credit card, etc.), and utilize that knowledge to maximize revenue through consultative selling. -Demonstrate competency proficiency and meet specific sales and customer service goals and metrics daily. Examples of required metrics and competencies include customer satisfaction scores, revenue generated per call, upselling, cross-selling, first-call resolution, communication, good judgment, and customer focus. -Demonstrate a high-level of accountability and engagement by identifying areas of opportunity to improve customer experience and drive recommendations / solutions that improve every interaction. -Display an ability to tactfully acknowledge service failures and identify service recovery options in order to maintain customer loyalty. -Build appropriate connections and trust with the customer to effectively counteract objections through negotiating and / or upselling and cross-selling. -Utilize various resources that provide information on the property (e.g. location, promotions, transportation, etc.) to offer clear and accurate details to customers. -Effectively use tools to respond to customer inquiries, including (but not limited to) reservation requests, Hilton Honors account / promotional information, service / stay related concerns, etc. -Be receptive to feedback and apply performance improvement suggestions quickly. -Support social media or non-voice channels like Fliggy / mailroom / live chats. -Take other assignments from DC and the Management team when necessary. Additional Requirements: -Flexible with work schedule and work hours based on business and customer needs such as on nights when the department is open, weekends and holidays. -Be present and available to take calls during all scheduled shifts, additional hours may be required with advance notice during peak volume, and during slower volume, there may be the option for team members to schedule fewer hours. -Attend and actively participate in virtual training sessions, including timely and 100% completion of self-paced training modules. -Regular and punctual attendance, in conformance with the standards established by HRCC, is critical to the successful performance of this position. -Effective time management and able to work independently in a work-from-home or onsite environment. 【任职要求】 What are we looking for? A Guest Engagement Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Minimum of BA / BS -MA preferred -3 years of experience in a consultative customer service oriented and / or sales role -1 year of successfully meeting specific metrics /goals in a performance-driven role, including high customer satisfaction scores, negotiating, overcoming objections, and / or upselling and cross-selling -Able to think and act independently, use good judgement, and build rapport with customers -Deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction -Willing to learn and embrace Hilton values and HRCC tenets, which guide our unique style of service -Take ownership, accountability, and initiative -High-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English -Possess strong sales and service skills and can influence customers -Able to support a flexible working schedule -Capable of setting up job-related computer equipment, run various computer programs, troubleshoot, and fix issues independently -Accountable for downtime related to technology issues and for reporting outages in a timely manner It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Fluent in English -Good communication and Microsoft Office skills -Prior experience in the hospitality industry What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 青岛 | 5年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 01-08
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    工作职责: 1、 负责日常管理、支持、协调酒店财务工作(包括:报表收集、审核、分析)。 2、 负责对酒店进行相关培训(包括:公司政策、行业准则、财务流程)。 3、 负责开业前酒店的财务工作(包括:开业前预算、开业前筹备协助、开业前流程建立梳理)。 4、 协助已有酒店的预算制定,并最终预算审核上报。 5、 负责直营新开发项目的可行性分析,建立测算模型协助开发部评估现有项目。 6、 负责酒店管理公司日常账务处理。 任职资格: 1、 财务相关专业本科及以上学历,5年以上财务经理从业经验,CPA、中级会计职称以上优先 。 2、 5年以上高星级酒店财务经理从业经验优先。 3、 精通EXCEL等办公软件,精通NC财务软件,熟悉BI报表系统和预算系统者优先 4、 具有良好的沟通表达能力和团队协作精神,有良好的分析判断力、推动执行能力和团队管理能力 5、 做事细致沉稳,能承受一定的工作压力。
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