1、准备每日,每周,每月的报表,包括数据的统计分析,设备的使用,市场的评估;
Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.
2、根据区域水疗经理和酒店管理层的要求按时出席各种会议;
Attends meetings and briefings as required by Hotel Management and Spa Manager.
3、定期回顾Spa的各项政策和进程,采取有效的措施,制定并提出改进建议;
Regular review all polices and procedures relating to the spa taking action to formulate and propose improvements.
4、协助准备年度水疗中心商业计划与月度水疗市场推广计划;
Assist with the preparation of annual Spa Business Plan and prepare Spa Marketing Workbook on a monthly basis.
5、每天更新和回顾水疗中心日营业报表;
Updates and reviews Daily Revenue Report, each day.
6、同顾客建立并保持融洽的客户关系,有效处理客人的投诉,满足客人的需求和对理疗服务的咨询,及时对客人的意见作出反馈和记录;
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback.
7、确保及时更新当前的促销,政策改动和备忘录;
Awareness of all current promotions, policy changes and memorandums.
8、确保所有的水疗中心员工都通晓酒店餐厅知识,部门构架和竞争对手;
Ensure through knowledge of all hotel outlets, departments and competitors by all spa staff.
9、确保适时更新客户资料;
Ensure guest history is updated at all times.
10、完成客户认可计划并维持相关客户数据;
Implementing guest recognition programme and maintain a relevant guest database.
11、确保水疗中心员工准时进行服务并避免不必要的延误;
Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
12、确保为来访水疗中心的其他员工及访客提供适当的,专业的关注;
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
13、确保所有员工按照“水疗中心体验计划”标准提供专业有礼的服务;
Ensures all associates provide a courteous and professional following the “Spa Experience Programme”.
14、确保在工作中与顾客和员工保持正面形象的交流互动;
Maintains positive guest and colleague interactions with good working relationships.