岗位职责
·Plans and manages sales calls according to Account Management procedures
adhering with Accorhotels standards on an annual, monthly, weekly and daily
basis.
根据客户管理程序,根据雅高酒店集团的标准计划和管理销售电话,并遵守酒店年度、月度、每周和每日标准。
·Handles all enquiries and leads from potential clients which involves
meeting, site inspection, entertainment, negotiation and contract writing,
attending promotional functions organized by the hotel.
处理所有潜在客户的咨询,包括会议、实地考察、娱乐项目、谈判和撰写合同,并参加推广活动和酒店组织的活动。
·Participates in sales activities by identifying potential customers
whether from existing or new accounts, selling through tele-sales or sales
calls and participating in hotel sales blitz to develop new business and
follows up.
参加由现有的或新的潜在客户的销售活动,通过电话拜访和参加酒店的商业活动并跟进。
·Maintains good relations and solicits daily room night production of
individual and groups business from the existing and new accounts in order to
meet sales targets.
与现有的客户保持良好的关系,并从现有和新客户中争取每日所需要的房晚数,以达到酒店的销售目标。
·Organizes VIP's arrivals, welcomes and provides them with assistance during
their stay according to the Accorhotels Hotel standards and in order to meet
guest satisfaction.
根据雅高酒店集团的标准,组织重要客户的到访,欢送和提供给予他们入住期间的任何帮助,以达到客户的满意。
·Plans, coordinates and supervises with the help of various departments
that clients' specific requirements are adhered to ensure their satisfaction.
在各部门的协助下计划,协调与监督,务求客户的特殊要求得到满足,以确保客户的满意。
·Keeps two-way communications between clients and hotel, ensuring clients
are kept updated with latest development in hotel, and senior management are
kept updated on changes in companies, market events, market trends, customer
feedback on hotel and competitor activities.
保持客户与酒店之间的双向沟通,确保客户及时了解酒店的最新信息,并及时了解公司变化、市场事件、市场趋势,客户对酒店及竞争对手活动的反馈。
·Maintains updated records and call results, potentials, productivity,
competitive information, rate history, etc. in Opera.
在系统中维护和更新记录和电话结果,潜在客户、生产率、竞争者资料和房价历史等。
·Produces daily & weekly productivity reports stating leads,
tentative and confirmed bookings and lost business, and corrective actions
taken. Reporting sales activity and result in daily or weekly sales
meeting.
制作每日和每周的销售报告,说明潜在客户,初步和确认的预订和丢失的业务,并采取纠正措施。汇报销售活动,并在每天或每周的销售会议上汇报结果。
·Accomplishes a set of administrative duties such as attending meeting,
handling correspondence related to designated accounts, writing monthly sales
activities report, and other duties related to the job function.
完成整套的行政职责例如出席会议,处理与指定账户相关的信件,撰写月度销售活动报告以及工作职能相关的其他职责。