岗位职责
1.确定所分配的客户潜力,依照酒店业务拓展标准操作程序制定客户计划。
2.向管理层提供市场状况变化的反馈,包括竞争和市场动向。
3.主持对业务拓展团队的目标的阶段性正式审核。
4.在自己的客户群内建立关系网,发展与重点决策人和其他相关人员的关系。
5.确保在所提供的销售系统中(即Delphi,Opera 等)及时准确的更新所有活动的准确记录,以便将来参考与管理。
6.在主要市场区域执行于计划销售活动
7.出席主要的旅游会议以增加的酒店的销售业绩.
8.指导所有的销售经理的销售活动,以确保他们达到目标的收益计划.
9.会见在酒店举办大型活动的客户,以确保客户满意度
10.组织和参加酒店主要的大型销售/公关活动
Job responsibilities
1.Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures
2.Provide feedback to management on changing market conditions,including competition and market trends
3.Conduct periodic formal reviews with the Business 4.Development team on their targets and goals
5.Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
6.Ensure accurate and timely updating of an accurate record of allrelevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
7.Attends major travel functions to promote sales for the hotel
8.Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan
9.Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
10.Organise and attends major sales/PR related functions within the hotel
岗位要求
1.酒店管理、市场营销或相关专业,大学本科以上学历
2.在星级酒店销售部,拥有丰富的销售经验及客户资源,从事销售行业8年以上者优先录用
3.能够承受压力与团队良好合作
4.高效能力带领团队
5.熟悉山西酒店销售市场以及重要客户的管理
6.对公司及会议有很好的销售认知
Job requirements
1.University Graduate or Diploma and/or Degree or equivalent in the Hospitality Industry
2.Minimum 5 years experience in similar capacity with international chain hotels
3.Ability to work under pressure with team and independent
4.Strong at drive and lead team at daily sales work
5.Familiar with Beijing market and complete understanding of Key Account Management
6.Good sense of sales in terms of Corporate and MICE
• Prepares kitchen equipment for use• 准备厨房设备以便使用• Assembles and prepare ingredients for menu items• 为菜单上的项目安排准备原料• Prepares simple food items• 准备简单的食品• Assist to make, plate, decorate and store the following desserts (bread)• 协助进行以下甜品(面包)的制作、装盘、装饰和存储工作: 各种牛角面包 All kinds of croissant 各种丹麦面包 Various Danish bread 各种吐司面包 Various toast 日式软面包 Japanese soft bread 各种磅蛋糕 Various pound cakes 各种马芬蛋糕 Various muffin cakes 华夫饼 waffle 煎饼 grilled savory crepe 法棍 Baguette 法式硬包 French hard package 芝士蛋糕 Cheese Cake 慕斯蛋糕 Mousse Cake 各种法式甜点 Various French desserts 苹果派 Apple Pie 核桃派 Walnut pie 坚果派 Nut pie 拿破仑蛋糕 Napoleon Cake 布朗尼蛋糕 Brownie cake 提拉米苏蛋糕 Tiramisu cake 各种炖蛋 Stewed eggs 各种奶冻 All kinds of milk jelly 歌剧蛋糕 opera cake • Deal with the hygiene of eating out and receiving• 处理好出餐收餐的卫生• Prepares food for service• 准备食品为客人服务• Assists with checking and receiving goods• 协助检查和接收货物• Store goods• 储存货物• Maintain storage areas• 管理储存区• Clean and store equipment• 清洁和储存设备• Clean premises• 清洁房屋• Handle waste and linen• 处理垃圾和布草• Maintain a hygienic kitchen• 保持厨房卫生 • Cleans kitchen and equipment• 清洁厨房和设备• Maintain high standards of personal hygiene• 保持高度的个人卫生• Attends to all briefings • 参加所有说明会• Participates in training• 参加培训活动•
Have general knowledge of food technique.据有常规的烹饪技能和知识。•
Ensure mise-en-place is completed prior to service.确保所有的准备工作已经在开餐之前准备到位。•
Supervise and take active part in cleaning kitchen chillers to ensure that is clean and safe for operation.积极主动的监督厨房冻库卫生以确保厨房营运的卫生和安全。Ensure high standards of personal presentation and grooming.确保高标准的个人形象和仪容仪表。
作为丽思卡尔顿的宾客体验总监,您将引领团队重新定义奢华服务的黄金标准,确保每位宾客的旅程超越期待。您需以品牌核心价值观为基石,通过战略洞察与卓越领导力,打造令人难忘的个性化体验。As the Guest Experience Director at The Ritz-Carlton, you will redefine the Gold Standards of luxury service by leading a team to curate exceptional, personalized journeys for every guest. Rooted in our core values, you will drive strategic initiatives to elevate our legendary hospitality.
战略领导:制定并执行宾客体验创新战略,提升客户忠诚度与品牌声誉。Strategic Leadership: Design and implement innovative guest experience strategies to enhance loyalty and brand reputation.
团队赋能:领导跨部门团队,践行“以绅士淑女的态度为绅士淑女服务”的文化理念。Team Empowerment: Lead cross-functional teams to embody the philosophy of "Ladies and Gentlemen serving Ladies and Gentlemen.
洞察驱动:通过数据分析与宾客反馈,持续优化服务流程与产品设计。Data-Driven Insights: Analyze guest feedback and metrics to refine service delivery and offerings.
危机管理:高效解决复杂宾客需求,维护品牌高端形象。Conflict Resolution: Address escalated guest concerns with diplomacy and urgency.
行业标杆:探索新兴科技与趋势,保持丽思卡尔顿在奢华酒店业的领导地位。Industry Innovation: Integrate cutting-edge technology and trends to sustain our leadership in luxury hospitality.