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列表 明细
薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

1.Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.熟悉所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。2.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.主动建立并维护与客人的关系,超前满足客人需求。4.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。5. Able to read and write English.能够读写英语。6.Proficient in the use of Microsoft Office and Front Office System.熟练使用微软办公软件和前台系统。7.Endeavors to maintain the high standards of the hotel with particular regard to the importance of TLH Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.力争保持酒店的高标准,特别注意托尼洛兰博基尼酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。 

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

主要职能MAJOR FUNCTION:a.领班的主要职能是促进和确保客户满意,通过其个人能力发展和保持一个强大的团队环境,着重于相关方满意和快速周到的服务。领班要对服务质量,销售的计划负责。The shift leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and the delivery of prompt, courteous service. The supervisor should respond to the quality of service and the plans of sales.b.带领员工根据品牌标准的饮料/食物的质量标准接待和服务客人, 介绍和卫生,以和蔼可亲和专业方式。The Shift Lead associates to greet and serve the guest in accordance with brand standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner.主要职责MAJOR RESPONSIBILITY:1.协助大堂吧的日常运营。Assist in the daily operations of the Lobby Bar .2.协助确保计划被准确及时的完成Assist in ensuring that scheduling is done accurately and in a timely manner.3.协助保持一支护自觉性和受过良好训练的员工队伍。Assist in maintaining a highly motivated and well-trained staff.4.遵循酒店和公司政策和规程.Follow all hotel and company policies and procedures.特殊职责SPECIFIC DUTY:1. 运营Operationsa.Initiate aggressive guest interaction through seeking and soliciting feedback from guests.b.Operate the Point of Sale terminal correctly and follow all Accounting check-closing procedures. 正确运用销售终点并根据财务检查表核对c.按班次恰当实行收入和检查控制程序Properly execute revenue and check control procedures on shift.d.处理日常相关人员关系(如:计划,时间调整)Handle daily associate relations (i.e. scheduling, time adjustments).e.为所有员工和客人保持一个安全和卫生的工作环境Maintain a safe and sanitary work environment for all associate and guests.f.为了Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).g.Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.h.Conduct taste panels and menu classes on a daily basis for restaurant.i.当班期间在楼层协助服务生或招待员确保顾客达到满意。Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.j.确保所提供的产品质量是好的Ensure that only a quality product is served. k.确保每日完成所有辅助工作Ensure all sidework is done on a daily basis.l.维持恰当的员工统一制服标准Maintain proper associate uniform standards.m.通过使用工作单,管理有效的维修和维护计划,经常做工作检查等。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.n.理解和教授授权原则以确保顾客满意。Understand and teach empowerment principles to ensure guest satisfaction.o.执行岗位轮换制度确保岗位分布的公平Exercise station rotation to ensure stations are distributed fairly. p.了解万豪的顾客鼓励计划和与之相适合的正确的会计程序Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.q.最重要的是通过方法的实例激励我们的员工来执行Above all, to lead by example through a “hands on” approach to motivate our associates to excel.r.All cashiers are well versed with the outlet menu and prices. 所有收银必须精通菜单及其价格。s.All sales of food, beverage, tobacco and other income are properly recorded. 所有售出的食品、饮品、香烟或其他收入都有准确记录。t.All house use and entertainment are in line with the hotel policies and procedures.所有内部使用的款待帐单都要按照酒店的方针和程序。.u.All charged sales and settlements are accurate, relative information such as room number is complete and that the guest’s signature is legible. 所有的销售和结算都是正确的,相关信息如房号之类都是完整的和客人的签名都是清晰的。v.Proper accounting for and handling of both the daily cash (including checks and credit cards) receipts, as well as the assigned cash float.   适当地结算处理每日现金(包括支票和信用卡)收入和电脑一样准确。w.Cashier Drop Report is properly completed and tally with the system report.收银报告是完整正确的,并符合系统内的报告。x.The daily cash receipts is enclosed in the drop envelope and dropped to the Safe Deposit Box.每日现金、收据要附在信封内并存放入保险箱。2. 人力资源Human resourcesa.使用记录菜单和适当的参考手册给现在的和新来的同事做有效的培训Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.b.鼓励通过适当的培训和授权由有关人员解决问题。Encourage problem solving by associates through proper training and empowerment.c.与同事建立有效的沟通以赢得他们的信任和尊敬。Establish effective communication with associates to gain their trust and respect.d.按照万豪的公平对待政策保持公平一致的目的和纪律性程序。Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.3. 行政Administrativea.直接交流和/或通过使用代码手册与下班次的主管或经理交流沟通。Communicate directly and/or through the use of the logbook to next shift supervisor or manager.b.促进正面的积极的部门间关系Promote positive inter-department relations.c.执行任何合理的不违反法律和没有生命威胁的管理要求Perform any reasonable request made of management which is not life threatening or against the law.

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

Major Functions责任概要 : Ensure that all catering & Mice business are handled professionally and to assist EBC manager/director in maximizing the EBC Revenue.保证以专业的知识和态度进行宴会及团队销售业务,从而协助销售预定中心经理/总监实现销售收入最大化。MAJOR RESPONSIBILIES 主要职责:Conduct catering & Mice sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities, customer contacts and business deals.进行宴会及团队销售活动,服务客人,包括和客户面谈,答复客户的咨询,准备报价文书,维护客史资料系统,记录销售拜访结果,客户联系方式,业务结果。SPECIFIC DUTIES 工作任务:1.Conduct EBC Sales Activities  销售拜访a.Meet with customers regularly handling catering sales calls and catering leads.周期性的客户拜访,寻找业务机会。b.Conduct EBC sales activities according to the set guidelines and plans set up with the Manager.与部门经理共同制定各种销售工作规范,并且据此制定和执行自己的销售拜访计划c.Ensure all enquires are handled promptly and efficiently.保证及时高效地回复所有的客户咨询d.Meet with key banquet customers to build relationship.拜访重要宴会及团队业务的客户,维持良好的合作关系e.Actively share information on guest comments, both positive and negative.对于客户的意见,无论是正面的,或是反面的,及时主动反馈给相关部门。f.Participate in all customer events.对于客户的宴会及团队活动,协作安排,并保证尽量当时在场。2.Account Management  客户管理a.To input information related to all accounts into Opera S&C. 在宴会及团队销售预订系统内输入所有有关客户信息和数据。b.Manage the Fidelio S&C database and ensure all information in the system is up to date.管理并及时更新系统内的客户信息和数据。c.Responsible for setting up plans and actions for each EBC lead.负责针对每个目标客户,制定和实施销售计划。d.Prepare Catering Sales Call Reports to record all information on EBC sales activities.完成销售拜访报表,确保及时记录销售活动中得到的相关信息。3.EBC Sales Strategy  宴会及团队销售策略a.Help EBCM to collect the figures from competitors to ensure the knowledge of the EBC market updated.协助销售预定中心经理收集和了解竞争酒店的信息和业务数据,并且保证及时阶段性更新。b.Assist EBCM in setting up pricing for all market segments and the pricing for catering.协助销售预定中心经理规定细份市场,从而制定相应的宴会销售价格。4.Office Etiquette and Business Ethics办公室仪容仪表及商业道德行为a.Properly dressed in uniform with the general appearance according to the hotel standard.根据酒店的仪容仪表标准要求,穿着得当的统一制服b.Conducting business according to the Marriott guidelines and local law.遵守万豪国际集团的规定条例及地方法律c.Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.依据现有的销售运作标准,进行有序的工作,其中包括:专业的电话接听,准时到岗,遵循酒店规章制度及标准操作规范。

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

Major Functions责任概要 :To complete the assigned culinary task in a safe and professional manner.  Responsible for the daily production of high quality food for a given station or outlet.安全并专业的完成指派的工作, 保证日常出品的质量。MAJOR RESPONSIBILITIES主要职责:1.Follow the posted schedule and report at workstation on time.按照张贴的排班工作并准时到岗工作2.Follow safety and energy conservation procedure.遵守安全和节能程序3.Report any hazard condition to supervisor or Chef.向主管或主厨报告任何问题状况4.Follow food protection techniques, to include keep hot food at 60 C, cold food at 4 C or below, cover, dating and rotation.遵循食品安全要求, 包括热食保持在60度以上, 冷食保持在4度以下, 盖好并 贴上标签5.Assists attendant to complete the assigned tasks.员工要按时完成所指派的工作6.To be able to operate kitchen equipment and tools.合理使用厨房设备和工具7.Perform any reasonable request made of management which is not life threatening or against the law根据管理需要, 在保证人身安全和合法的前提下可适当做修改Specific Duties 工作任务:1.Maintain food quality and service in accordance with standardized company recipes and procedures.依照酒店的标准和程序,保持高质量的食品和优质的服务。2.Keep the Canteen Chef informed of all pertinent information regarding the preparation kitchen, through the Superviosr.通过主管向主厨汇报相关餐厅工作。3.Keep all production charts properly filled out and use all charts as per SOP.根据运作标准,确保所有相关记录表格都填写无误。4.Attend all associate Meeting, and come up with suggestion for solving problems出席所有的员工会议,并为解决问题提出建议。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州

岗位职责1.协助宾客提拉行李及行李寄存服务。2.为有需要的宾客提供委托代办服务。下雨天为宾客提供雨伞租借服务。3.确保交班本上记录的每一件事情都已经落实。4.确保所接收的行李和包裹的安全,并存放在合适的地方。5.事先检查所有抵达和离店团队的分房名单。6.记录未完成的工作交给下一个班次。7.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。岗位要求1、大专学历或同等文化程度。具有1年以上从事前厅服务工作经历。2、工作认真、作风细致、吃苦耐劳、反应灵活。3、能进行英语日常会话,开展对客服务。

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

MAJOR RESPONSIBILIES: 主要工作职责: Responsible for identifying, developing, and managing accounts within specific. segments, markets, or geographical territories on behalf of one or more hotels.代表一家或多家酒店负责确立、发展及管理不同区域、市场及地域的客户。 Maintains or increases current account production for group, transient, and catering business. 维持及增长客户团队、散客及宴会的产量。  Manages larger accounts or special markets. 管理重要大客户或指定市场。 Provide leadership to overall proactive sales team. 领导整个销售团队。 SPECIFIC DUTIES 工作要求 : 1. Manages larger, focus accounts or special segments.  管理重要客户或者重点区域。 2.Identifies new or existing markets/accounts that meet property sales strategy.  开发适合酒店战略需要的新客户或市场。 3.Understands or is familiar with the fundamentals of assigned accounts. 了解熟悉客户的背景。 4. Develops a sales plan to generate business from identified markets/accounts  制定销售计划 ,从所负责客户及市场中获得生意。 5. Determines the account’s needs, Marriott’s objectives, and marketing activities of each assigned market/account. 确认客户的需求、万豪的目标,以及细分市场/客户的战略。 6. Continuously communicates the benefits of the hotel to the customer. 将酒店所提供所拥有的价值传达给客户。 7. Drives/manages account transient, group and catering production through improved customer loyalty by excellent account management.  通过有效的客户管理,提高客户忠诚度及散客、团队及会议的产量。 8.Negotiates transient rates for assigned accounts. 与客户商讨公司散客价。 9.Prospects new business through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research. 通过电话咨询、销售拜访、接待客户来访、旅游展会、新闻媒体、市场调查等多种手段拓展新客户。 10.Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance. 获取市场情报:如新的项目、竞争对手的活动、市场动向及表现。 11. Spends majority of time in face-to-face customer interaction outside of the hotel.  分配大部分的工作时间拜访客户。 12. Sells the benefits of the Sales Centre/property sales and event management. 向客户推销宴会销售及服务所带来的价值。 13. Strives to meet measurable targets and goals, as assigned for individual and ? team.  努力达成个人及团队的目标(可测量)。 14.Implements training programs to improve sales efficiency and staff development.  参加培训课程,提高销售业绩及技能。 15. Directs the activities of the proactive team. 管理销售团队日常工作。 16. Tracks and measures the performance of Sales Executive on a monthly or period basis. 定期或月度考察销售主任工作表现。 17. Understands the overall market - competitors’ strengths and weaknesses,economic trends, supply and demand etc. and knows how to sell against them. 了解整个市场的情况汇报- 竞争对手的优势及缺点, 经济趋势,供需关系以及如何去应对以上情况。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州

MAJOR FUNCTION 主要职能:To graciously welcome and seat guests in a manner that ensures every guest will receive prompt and courteous service at all times.  热情地欢迎和领客入坐以确保每个客人都能受到迅速和礼貌的服务。  To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the Restaurant during the entire meal period.  用自信而好客的语调,在整个客人在餐厅用餐期间始终保持友好、热心的态度。  MAJOR RESPONSIBILITY责任概要:1.Follow all hotel and company policies and procedures.  遵守酒店和公司政策和程序。2.Comply with the “clean as you go” policy. 遵从 "你离开时干净"的政策。3.Report to work on scheduled days at the scheduled time. 按照排班表上的工作时间报到。4.Report to work in uniform following all appearance standards.  按照所有的仪容仪表标准着制服报到。5.Work as a TEAM. 以一个团队工作。6.Follow all safety policies to ensure a safe work area. 依照所有的安全政策确保工作区域的安全。7.Honor all reasonable work-related requests made by a Manager or Supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel. 尊重经理或主管做出的工作安排,有些可能超过你的有正常工作职责,以保证提供给酒店的客人满意的服   务。8.Check out with your supervisor before leaving your station or the floor for any reason.  在你以任何理由离开你的区域或楼面之前向你的主管报告。Specific Duties 工作任务:1.Follow the Hostess opening and closing checklist thoroughly. 完全遵从领位的开餐和收餐检查表。2.Ensure that the front of the restaurant is spotless at all times.确保餐厅的前面总是无脏污的。3.Check on every table to ensure that it is clean, spotless and fully set up and that all silverware and glassware is spotless before any guests are seated at the table.  In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.检查每张桌子确保它们是干净的、无脏污的而且完全摆好台,并且在客人入座之前所有的银器和玻璃杯是无脏污的。  除此之外,检查确保所有 的椅子上没有面包屑,地毯是无脏污的。4.Check on guests to get feedback on the quality of their meals, service, etc.  Immediately share any problems that arise immediately—inform the Supervisor and Manager immediately, but try to take care of the problem at once.检查客人得到他们对用餐质量、服务等的反馈。立刻分享出现的任何问题,马上告知主管和经理, 但是先试着马上处理问题。5.Pitch in and help in service whenever the need arises. 每当哪里需要帮助时,马上加入并且帮忙。6.Have an excellent knowledge about the city, directions, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc. 为了能够和客人交流并且给予有帮助的提议等。要对城市、方向、运输方法等有非常的了解。7.Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions and give other suggestions. 为了能够帮助客人,回答客人的问题并且给他们其他的提议,要对葡萄酒和菜单上的各种菜肴有非常程度的了解。8.Be thorough in knowledge of the hotel, services offered, operating hours of all food and beverage outlets, etc. 对酒店、所提供的服务、所有餐饮部各餐厅的营业时间等服务知识要非常了解。9.Communicate all necessary information to the incoming Hostess and Supervisor, and record all messages in the hostess communication log. 与领位和主管保持必要信息的沟通,把信息记录在领位信息册上。10.Work with the cashier and relieve cashiers on break if required. 和收银员配合工作,在必要时可与收银员换班。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

 MAJOR FUNCTION 主要功能 :To provide the best in Guest Service that exceeds Guest expectations. To maintain a high level of cleanliness and hygiene throughout the facility. Maintain all equipment in proper working and good working condition.确保所有健身中心的员工以专业的态度向客人提供最好的服务。保持各种设备的清洁卫生。维持所有设备的正常运作。 SPECIFIC DUTIES 工作任務 : 1.    To provide excellent service of the Marriott Health Club which includes the swimming pool, sauna, locker facilities and pool bar.负责健身中心的运营包括游泳池、桑拿、更衣室设备和吧台。2.To participate in training activities on a weekly, monthly schedule.      参与每周和每月的培训3. To be familiar on Hygienic requirements set by both local government and Marriott standards.     熟悉当地政府和万豪的卫生标准并按要求对员工进行培训。4. To monitor the hygiene level of Swimming pool and Jacuzzi.     监督检测泳池和按摩池的卫生情况。5.Operate the pool bar in a professional manner  and meet the beverage requirements set by by local laws.     以专业的态度维持泳池的运作并符合地方对酒吧和饮料的有关规定。6.Ensure all gym equipment is well maintained in clean and working order.      确保健身房设备的清洁和正常工作。7.    Ensure the swimming pool and Jacuzzi area are very clean and hygienic.确保泳池和按摩池的卫生。8.    Follow and conform to the Health Club rules and regulations.遵守并保持健身中心的规定。9.Inventory and maintain the proper amounts of towels, linen, bathrobe and other HC Supplies.      清点货存,维持毛巾、布草、浴衣和其他物品的正确数量。10.To control of losses of HC supplies such as towels, robes, slippers and others to a minimum loss level.      控制中心物品如毛巾、浴衣、拖鞋的遗失。尽可能的减少损失。11. To be knowledgeable to answer all questions and request regarding the HC in English or Mandarin.     确保员工能用英语或普通话应答客人有关健身中心的问题和要求。12.To be well groomed, proper personal hygiene and dress code on a daily basis in according to the standard of Beijing Marriott Hotel Northeast.根据北京海航大厦万豪酒店的规定遵守着装、仪容仪表及个人卫生。13.To be trained on all emergency situations and are prepared for any fire evacuations确保所有员工受到紧急情况处理程序的培训并对火警疏散做好准备。15.Ensure the safety and security of all guests and fellow associates in order to provide a proper safe working area.        所有员工要确保客人和同事的安全遗提供一个安全的工作区域。16.Report all security incidents and accidents in accordance to hotel requirements.        按照酒店要求记录、报告安全事故。17.Ensure all areas of the HC are well maintained to avoid any safety concerns for guests and associates.       确保健身中心区域被很好地维护并避免对客人和员工会造成隐患的安全问题。18.Communicate effectively to your shift leader and manager , and left and right with your associates.       与你的主管和经理以及同事之间保持有效的沟通。19.Daily briefing to clarify and inform daily operational events and activities.        召开每日部门会议明确、通告每天的工作。20.Make suggestions and provide ideas to improve guest service.       为提高对客服务提供建议。21. Resolve guest and employee concerns and find solutions.      发现客人和员工的各种问题并寻找解决措施。22.Work closely with other sections and department to share information that will mutually assist all department to ensure proper guest delivery of services on a consistent basis.        和其他部门紧密合作并分享信息以确保向客人提供持久的服务。23.   Assist and cooperate with managing special functions in poolside with F&B.协助餐饮部提供泳池边的特殊服务。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

Major Functions责任概要 : 负责和督导酒店防损工作,组织落实酒店保安的各项工作,贯彻防损制度的落实及执行,接受防损经理的督导,具体负责酒店内部治安防范,外围交通安全,以及应急事件的处理。To take charge of and supervise all security jobs. To implement all kinds of tasks relating to safety & security and carry out all rules when being supervised by Security Manager. Take responsibility of public security within hotel, traffic safety on outside driveway as well as dealing with emergency incidents.Specific Duties 工作任务:1.负责监督防损部日常运作。Take charge of daily operation in SEC.2.确保防损部服务能与酒店活动互相配合。Accompany other department with activities taken place in hotel.3.与酒店各部门保持良好关系,如有需要,各部门紧密合作。To keep good relations of all the departments in hotel, and cooperate with them closely if needed.4.定期检查酒店范围内的防火设施及走火通道,符合安全标准。To check all the fire establishment and safety walkway in hotel to make sure they are compliant with the safety standards.5.负责对监控仪器,设备及消防设施之管理,保证其运作之完好性。To control all monitors and fire extinguish system, and keep them in good operation.6.如在酒店内发生突发事件而影响客人或员工人身安全,需要立即向上级报告。If any accidents occur in hotels which make an impact on personal safety of guests or associates, report to superior at once.  7.7 参与所有安全培训计划活动,负责经常性检查酒店治安状况,杜绝安全隐患,并将检查情况及时反馈到部门经理。Participate all security training plans,frequently to check the security status to keep any hidden trouble from happening, and report to the department manager in time.8.协助上级处理拾遗物品。Assist superior by handling the articles in Lost & Found.9.协助防损经理推行酒店之政策及保安程序。Assist Security Manager by implementing the hotel policies and security procedures.10.负责监察防损员及确保员工遵守酒店规则和条例。To supervise other security associates to ensure all of them standing to the rules.11.如酒店内发生盗窃或意外事件,及时处理并保护现场,并及时向上级报告。Deal with sudden events like theft and protect the scene ASAP, and report to superior in time.12.精简及准确地编写报告。To write reports tidily and accurately.13.对违纪员工提出奖惩之决定,做好备查记录。To determine the punishments of staffs who disobeyed the rules and make records.14.监督夜间保安纪律。To monitor the discipline of security associates at night shift.15.向上级报告所有有关防损之事件,定期向上级主管汇报个人对执行工作中的合理建议和要求。Regularly report to superior about all the security events as well as reasonable personal suggestions or requests.16.必要时,接受额外工作和责任。To accept additional tasks when necessary.

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

Major Functions责任概要 :Responsible for the efficient operation of all food and beverage sanitation by ensuring that the Food and Beverage Department’s sanitation policies and company policies are followed while maintaining a high degree of associate satisfaction负责所有食品和酒水的清洁, 消毒卫生工作, 并达到餐饮部和万豪集团的标准, 同时让员工感到工作满意Specific Duties 工作任务:1.Assisting associates to complete the job assignments in a safe and professional manner.安全并专业的协助员工完成工作委派任务2.Maintain clean and sanitized food preparation areas and equipment, to include the correct temperature of dish washing machine.保证备货区及所有设备干净卫生, 包括洗碗机的温度要达到万豪集团标准3.Responsible for proper cleaning and storage of all china, glass, silver and service equipment.负责所有瓷器, 玻璃器皿, 银器和服务工具的存放和清洁4.The support of providing china, glass and silver requirements for all Banquet functions.协助为所有宴会活动提供瓷器, 玻璃器皿和银器5.Responsible for the cleanliness of floors, walls, ceilings and exhaust hoods, to include the removal of trash to garbage room.负责所有厨房的地板, 墙面, 吸油烟罩的清洁, 包括管理垃圾房6.Responsible for the refilling of hand soap and paper towels on all hand washing stations throughout all Food and Beverage areas.负责对所有餐饮部区域洗手池的洗手液和纸巾的补充7.Maintains and is responsible for the removal of all broken glass and china receptacles to dispose of this damaged material in a safe manner.安全起见, 维持并负责丢弃所有破损玻璃器皿和瓷器8.Maintains a safe work environment by the constant attention to floor cleanliness and the safe operation of cleaning equipment and tools.经常注意地板的清洁和设备及工具的清洁, 保证有个安全的工作环境9.Educate associates in the methods of proper and safe chemical handling and storage.教育员工关于安全使用药粉药水和储藏的知识10.Ensure that all associates follow all job safety regulations, that all hazards are reported to Loss Prevention and Engineering and that all such incidents are properly documented.保证所有员工遵循安全工作条例并通过书面形式报告所有安全隐患11.Perform any reasonable request made of management which is not life threatening or against the law. 根据管理需要, 在保证人身安全和合法的前提下可适当做修改12.Check daily work schedule to see which stewards are working in each area and make sure all areas have been covered.每天查看排班表并保证酒店内所有区域都有工作人员13.Do inspections, take note of any areas that are not up to the standards or that need maintenance and follow-up.检查卫生, 对所有没有达到标准的地方做下记录并跟进14.Report to the Chief Steward any unusual incidents or accidents that have occurred throughout the shift.及时向管事部经理报告所发生的事故15.Check that associates have all the proper cleaning supplies and equipment needed and that they are in good operating condition.保证员工有保证良好营运的所有清洁用品和设备

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州

岗位职责 1.掌握所负责楼层的住客状况,提供对客服务,客人退房后按照酒店标准清扫客房,并及时补充客房用品。 2. 酒店公共区域卫生的清洁工作。 3. 按规定的程序与标准做好客衣及布草的收集、更换、清洗与清洗后的折叠、返回、摆放工作。 4. 保管好布草和员工制服,并负责制服、布草的缝补、制作及改制工作。 5. 定期进行盘点工作,并做好详细记录,保证充足物资。 6. 对于工作中出现的不能立马解决的问题,应及时向领班、主管汇报,并做好案例分析,采取适当措施补救。 岗位要求 1.初中及以上学历。 2.有1年以上客房工作经验者优先。 3.身体健康,相貌端正,能吃苦耐劳、适应高强度工作。

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.督导财务部的业务操作。2.起草各种管理制度,落实各有关制度。3.协助财务总监编写年度财务预算。4.负责酒店的财产管理。5.检查各种财务报告的及时、正确性,向财务总监呈报会计报表。6.检查各项税金的上缴,加强与财政部门的业务联系,协调外部关系,取得有关信息。7.配合各级外部审计查账工作,审核检查所有对外编报的数据及财务报表,确保无误方可报出。岗位要求1.财务管理、会计、金融相关专业、大专及以上学历。2.有万豪集团酒店财务工作经验优先。3.具有丰富的酒店财务管理、营运分析、成本控制的经验和技巧。4.工作细致、严谨,具有较强的工作热情和责任感。5.良好中英文书写和口头表达能力,优秀的沟通、分析能力,对酒店忠诚度高。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

MAJOR FUNCTION & RESPONSIBILITIES:Serving guests at the front desk while providing the highest lever of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.SPECIFIC DUTIES:1. Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard.2. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.3. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.4. Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.5. Have knowledge about room rates, packages, discounts and promotions and know how to handle each.6. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.7. Check in all guests according to the First Ten Program.8. Follow all cash handling and banking procedures to check out all customers efficiently.9. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.10. Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA.11. Perform guest registration and room assignment and accommodate special requests of all customers.12. Be knowledgeable about Marriott Rewards and other frequent traveler programs.13. Know how to follow all hospitality guidelines.14. Answer the phones according to the standards of proper etiquette and as fast as possible. Know how to handle safe deposit boxes.15. Handle mail and messages properly and on a confidential basis.16. Know how to handle safe deposit boxes. 17. Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.18. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the “Guest Response Program” procedures.19. Assist fellow associates in their jobs to ensure that all jobs are done on time.20. Have knowledge about all emergency procedures and know how to act to them.21. Use your PMS password with discretion; log off the terminal when leaving the area.22. Have knowledge about the city, the local area and attractions to provide the guests with all requested information.23. Ensure proper credit when checking out guests and provide the guests with a zero balance invoice.24. Handle late charge according to the procedure.25. Bank out at the end of the shift by following the blind drop procedures strictly. The front desk manager will always verify the shift closing and enter the drop in the system.26. Manager will always verify the shift closing and enter the drop in the system.27. When leaving the front desk area, it is mandatory for the cashier to lick his/her bank so the cash is secured.28. At all times strive to represent Marriott in the most professional manner.29. Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers.30. Be familiar with the AM, PM and night daily checklist to ensure smoothly daily operations.31. Ability to deal with the public in a professional and courteous manner.32. Ability to communicate with all managers and supervisors and fellow associates.33. Knowledge of English and local language.34. Ability to handle conflict situation in professional manner.35. Be highly familiar with all emergency procedures, bomb threat, fire alarm, death and evacuation plans.36. Act empowered by using the compensation guidelines. 

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

Major Functions 主要职责 To provide leadership and direction for the At Your Service department. ?Responsibilities include training, motivating and managing the AYS staff keeping guest hospitality as the number one focus. The supervisor should ensure that each associate has sufficient resources to perform their job well and constantly seek to improve the methods to meet the guest needs. ?The supervisor should manage daily operational tasks in an efficient and regular manner. ?Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional. Be aggressive and well informed Guest Service staff.? 领导并监督整个为您服务部。须承担培训,指导以及管理部门员工为客人提供优良服务的责任。主管需确保其他同事有充足的资源可被用于出色完成工作,并不断找寻更好地处理客人需求的方法。主管需运用有效适当的方式来管理日常工作。协调班组同事按照公司及当地工作守则热情对客,并指导其他同事团队协作以表现酒店的专业性。作一名具备过硬专业素质的见多识广的客户服务员工。 Specific Duties 具体职责  Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: ?locations, views, amenities, features, types, etc… 了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。  Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures. 运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。  Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. 作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。 Be able to give accurate directions and information regarding the immediate and metro area. 能向客人提供准确的地铁乘坐指示及信息。  Handle all emergencies according to established procedures. 能运用相关程序处理所有紧急事件。  Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner. 本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。 Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment! 确保对客人所提出的问题都能给以及时满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动! Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available. 确保对所有个人被委托进行的后续跟进都做好相关记录,并附有所有与之相关的信息。 Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing. 要求每一个员工在其能力范围内执行所有合理的经营决策。 Constantly updates himself/herself with local activities and current events in order to provide guests with information. 对本地所举办的各项活动及会议信息保持不断更新,从而向客人提供实时的信息。  Assist those who are on duty with questions or problems that may arise. Be able to take ownership of problems and resolve them. 帮助有疑问或需要帮助的同事。愿意承担责任并处理问题。  Audits work for accuracy and consistency. Take corrective measures where errors surface and report immediately anything out of the ordinary to the AYS Manager. 监督工作的精确性及一致性。当有问题产生时能有效应对,并立即将事情的经过完整的报告给经理。  Schedule the roster according to business needs. Monitors attendance records, sick leaves, overtime, and vacation levels 根据工作需要安排班次。管理考勤记录,病假,加班及休假事宜。  Promote and display teamwork throughout the hotel. 促进改善与其他部门间的团队协作。  Oversees the operations in the absence of the AYS Manager. 当经理不在时,须承担监督所有工作的责任。  Be involved in interviewing, new hire orientation and training. 参与面试,入职培训及其他培训工作。  Communicate daily with manager to assure consistency and pass-on of pertinent information. 每日与经理交流以保证信息一致性并传达相关信息。  Conducts effective Coaching and Counselling. 制定有效的培训方案及提供培训意见。  Assists the AYS Manager in preparing annual Performance Appraisals. 协助经理准备年度员工表现评估。  Establish effective 15-minute training and briefing with associates prior to reporting to stations. 建立有效的15分钟培训,并与其他同事交接相关事宜。 Consistently practice the 20 basics. 贯彻20条服务精神基本须知。 Establish a good working inter-departmental relationship. 与酒店其他部门建立良好的工作关系。 Rooms房务方面 Have knowledge of hotel rates, discounts, and how to handle each. 了解并知道如何处理与酒店房价和折扣相关的问题。  Have working knowledge of reservations and Fidelio procedures. Know cancellation procedures and walk procedures. 了解与预订和酒店所用管理系统相关的工作知识。了解取消预订以及订预定的程序。  Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning. 处理所有叫醒服务要求,并向客人重复相关信息以确保早上能准时叫醒客人。  Set wake up clock or input as requested as they come in. 及时地为客人设定其所要求叫醒闹钟。  Take changes on incoming collect calls or any calls not received by the accounting system and post them in Fidelio. 灵活应对来电,并能将未被记录入客人房帐中的电话费用输入相应房间。  Perform shift closings and be able to identify discrepancies or irregularities in them. 维持班组的纪律并认同个人的差异。 Additional Responsibilities其他职责  Handle fax and messages per outlined procedures. 按照程序处理客人的传真和留言。  Attend all scheduled departmental meetings. 参加每月部门会议。  Timely submission of assigned projects by management. 及时完成经理委派的任务。  Maintain cleanliness and neatness of work area. Be familiar with and follow all hotel safety and accident prevention procedures. 熟悉并遵守酒店安全防卫条例。  Handle all telephone maintenance and installations accordingly. 处理所有电话维修及安装事宜  Maintain close control and inventory of supplies and equipment. Everything in Working Order (EIWO). 监管并保证所有供应品及设备都完好无损。确保所有物品都能正常使用。  Understand and adhere to budgeted wage and hour limitations for staff. 了解员工薪酬待遇,并遵守工作时间。 Training  Implement the proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies. 参加相关培训课程,帮助培养符合万豪标准的高品质的员工。  Provide job descriptions and an updated training manual. 制定工作描述,更新培训手册。  Have a thorough knowledge of hotel fire regulations and policy reports, safety programs, and what the direct duties are in relation to each. ?Ensure that all associates are properly trained to these procedures. 全面了解酒店的消防程序,报警程序,安全守则,并清楚其相关负责人。保证所有同事都参加此类培训。  Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc… 能向客人准确及时的提供在当地,餐厅,运动场馆等所举行的宴会活动的信息。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

Major Functions责任概要 : Manage the assigned accounts and solicit new businesses aim to generate revenue through servicing the customers using the Marriott Sales Process.管理已经签协议的客户,开发新客户以通过使用万豪销售步骤服务客户提高利润。MAJOR RESPONSIBILIES 主要责任 :Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities and business deals.进行销售活动和服务客户,包括与客户见面,处理客户要求,准备商务计划书,保存客户资料,记录所有与客户的联系,销售拜访和商务处理。SPECIFIC DUTIES 工作任务 :1.Conduct Sales Activities进行销售活动a.Meet with customers regularly handling both proactive sales calls and reactive sales leads. 经常与客户见面,进行主动的销售拜访和团队销售b.Conduct sales activities in a systematic manner by planning in advance according to the set guidelines. 根据准则,提前按计划系统地进行销售活动。c.Ensure all enquires are handled promptly and efficiently. 确保适当有效的处理所有咨询。d.Meet with in-house guests to build relationship and to obtain guest comments. 与住店的客户见面以建立关系并且得到客人的评价。e.Meet with key banquet customers to build relationship. 与主要宴会客户见面建立关系。f.Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc. 主动从各种资源例如报纸,网络和电视上取得团队。g.Actively share information on guest comments, both positive and negative. 积极的与整个团队分享客户反馈的正面和负面的评论。h.Responsible for planning and organizing customer events. 负责组织和参与所有客户的重要会议活动。2.Account Management客户管理a.To input information related to all accounts into Opera S&C. 把所有与客户相关的信息输入销售和宴会系统。b.Manage the Opera S&C database and ensure all information in the system is up to date.  管理销售和宴会系统的数据资料,确保系统里的所有资料及时更新。c.Responsible for setting up plans and actions for each account. 负责对所有签协议的客户制定计划和行动。d.Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts. 参与客户回顾和查核,确保取得所有客户的相关资料。e.Prepare Sales Call Reports to record all information on daily sales activities. 准备销售拜访报告以记录所有日常销售活动信息。a.Proactively to selling hotel product (i.e. F&B outlet, seasonal hotel promotion etc.)积极有效的销售酒店产品(包括,中西餐厅,酒店季节性推广产品等)。3.Train and develop other sales associates培训和发展所有销售部员工a.Coach and counsel associates to ensure timely rectification of performance. 指导和建议所有销售部员工确保及时纠正不良工作表现。b.Derive own SMART development plan fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) 本着具体的、有衡量的、可达到的、真实的和有时效的原则使每个员工发挥自己的长处,克服不足。c.Assist in arranging training for other associates and be active in sharing experiences with others. 协助安排其他同事的培训,主动与他人分享经验。d.Assist in reviewing the operation procedures regularly and make recommendations on changes to LSOPs. 定期协助回顾运行进程,为调整酒店政策法规提出建议。4.Fully utilize all Marriott Resources充分利用所有万豪资源a.Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties. 当酒店的服务不能满足客人或者客人有可能作其他选择时,销售集团内的其他酒店。b.Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts. 保持与市场销售部的联系,和全球销售组织联合商榷客户对酒店的需要,并且确保覆盖所有客户。c.Make good use of Marriott Rewards as a key sales tool. 充分利用万豪礼赏作为一个重要销售工具。d.Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation. 与集团内的其他酒店的销售部密切合作,分享市场信息,讨论客户服务事项与合作事宜。5.Prepare periodic reports准备定期报告a.Assist in preparing periodic reports for record of sales activities and market analysis. 协助准备对销售活动记录和市场分析做定期报告。6.Office Etiquette & Business Ethics办公室礼仪和商务道德a.Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard. 确保所有销售部员工根据酒店标准正确穿着制服或者商务正装。b.Conducting business accordingly to the Marriott guidelines and local law. 确保所有销售员工根据万豪的方针准则和当地的法律进行工作。c.Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs. 遵守销售运作的规则,包括电话处理,酒店规章制度和政策法规。

薪资: 8千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.协助人力资源部总监,进行酒店工作分析、定岗定员定编和组织机构的设计工作。2.负责酒店所需各类人才的搜集、贮备、招聘和选拔工作3.办理员工劳动合同的签订、续订、中止、终止等事宜。5.收集各部门的人事变动申报,报上级审批。6.办理员工的离辞职手续,处理人事纠纷。7.制作年度劳动人事报表,处理劳动部门年检工作。岗位要求1大专以上学历,有相同岗位工作经验5年以上。2.熟悉员工的有关法规和条例;掌握教育学、心理学以及酒店管理理论。3.了解酒店员工的服务工作规范和质量标准的要求。4.具有良好的沟通能力和协调能力。5.具有较强的文字综合能力和口头表达能力。。6.能熟练操作计算机。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-常州

Requirements:-Has a passion for Sales and Marketing;-Is a strong team player;-Has a can-do attitude;-Thinks outside of the box whilst leading change in the hotel-Understands the global markets and local environment-Communicates and writes with fluency in English-Has relevant experience in a similar capacity previously

薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

监督所在餐厅的服务和菜单内容的提供情况,确保高品质和一致性。遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。 在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:· 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。· 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。· 梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报· 监督现金的处理和存放程序。· 编制每日存款和流动资金报告。· 制定并指导员工执行现金安全制度。· 处理异常的付款情况。· 和上级领导一起编制和管理部门预算。员工团队· 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。· 监督各项职能。· 监督餐厅的服务。· 和上级领导一起进行人力规划和管理需求。宾客体验· 在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。· 助菜单和酒水单的设计工作。企业责任· 承担相关的职责和安排的特别项目。责任范围管理的员工直接 : 餐饮领位员,侍酒师,餐饮收银员,餐饮侍应生,客房送餐服务生,酒吧侍应生间接:  无年度经营利润和薪金预算无 主要绩效指标完成分配给工作的情况决策职责(决策权)客人的要求任职要求技能要求 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。具有解决问题和培训的能力。学历酒店管理,餐饮或相关专业的大专学历。经历2年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

负责接听电话,管理客房部内部以及对外通信,及时跟进借用物品的回收情况.在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:· 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。·    鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。· 梦想成真 –观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报·     确保从服务中心接到的客人要求能够被迅速处理并满足·  与接待部密切合作确保任何时间内正确的房态。                     员工团队·     按要求参加会议和培训活动;·     成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才;宾客体验·     确保接听和传达所有与部门相关的信息,以保持既定标准并取得客户的满意;准确、记录并传达客人的请求;·     确保工作区域和设备得到良好的清洁和修缮;·     管理酒店的遗失财物;企业责任·     及时、高效确认各种所需物资和设备,降低浪费,促进“绿色”环保(如循环使用容器,节约清洁剂等)。·     可能负责维护招领事务。·     完成其它的分配任务。·     借用物品的管理.责任范围此岗位无直接管理的员工。任职要求高中、中等教育或同等学历,1年客房和行政助理工作经验,或与此相当的教育和相关工作经验结合的背景;具有说,读和写英语的能力,熟练使用微软办公软件和前台系统。

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

按照洲际酒店集团标准,协助行政楼层经理监督并引导前台及行政楼层的工作,得到优悦会会员、重要客人及回头客的认可,为宾客提供独特的体验,赋品牌以生命。 在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报·          推动员工积极性和管理库存房量,来监控预算和控制人力成本等各项费用。·          检查每日前台员工工作报表,避免出现账务问题。·          通过前台散客管理和追加销售从而提高客房入住率和平均每日房价。员工团队·          协助行政楼层经理处理前台及行政楼层员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高团队成员的绩效。·          对前台及行政楼层员工实施教育与培训,确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训,保证为他们配备完成工作所需的各种工具和设备。·          确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。宾客体验·          确保前台及行政楼层员工为宾客提供快捷、专业和个性化的服务。·          确保宾客抵达酒店时受到欢迎和问候,把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应,通过与宾客建立良好的关系并获取反馈,不断提升宾客满意度。·          对前台和行政楼层区域进行例行检查,若发现任何问题马上采取行动。企业责任·          核查账单指令和宾客信用情况,按酒店信用政策操作,确保以安全方式处理所有交易。·          为团队成员提供PBX流程培训,在紧急情况下立即通知上级主管。·            完成其它分配的任务。 责任范围此岗位协助行政楼层经理管理前台及行政酒廊的营运,向行政楼层经理汇报。一般需监管前台及行政楼层员工。可能需管下属领班级员工。任职要求酒店管理或工商管理专业大专及以上学历或同等学历,2年前台或宾客体验工作经验,并需有管理经验。英语表达必须流畅。能同时使用其它语言者优先。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

按照洲际酒店集团标准,为宾客提供专业的服务,得到优悦会会员、重要客人及回头客的认可,为宾客提供独特的体验,赋品牌以生命。在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:· 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。· 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。· 梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报· 积极向客人推销酒店租车服务,合理使用酒店设备及物品,节约成本。· 努力推销酒店其他产品,提高酒店收入。员工团队· 完成宾客服务中心领班/主管分配的工作,与酒店同事紧密协作,保持良好的关系。· 按时参加酒店及部门内安排的培训,确保所有工作符合国家、各省市与地方的法律和安全法规。·遵守酒店员工手册及部门制定的规章制度。宾客体验· 为宾客提供快捷、专业和个性化的服务。· 确保宾客受到欢迎和问候,把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应,通过与宾客建立良好的关系并获取反馈,不断提升宾客满意度。· 对工作区域进行例行检查,若发现任何问题马上采取行动。企业责任· 核查账单指令和宾客信用情况,按酒店信用政策操作,确保以安全方式处理所有交易。· 妥善处理客人的资料和信息,保护客人隐私。· 参加PBX流程培训,在紧急情况下立即通知上级主管。· 完成其它分配的任务。责任范围此岗位向宾客提供宾客服务中心及商务中心相关服务,向宾客服务中心领班/主管汇报。无下属员工。任职要求酒店管理或工商管理专业大专及以上学历或同等学历,具备良好的英语听说能力。有相同岗位或相关宾客体验工作经验者优先。 

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

职位概述在总工程师的领导下根据洲际酒店管理集团的标准尽最大能力确保工程部的正常运作并得到客人的满意。促进形成洲际酒店管理集团“致胜之道”的企业文化和洲际集团对员工的承诺就是“尽炫自我”。 在皇冠假日酒店®,我们希望宾客能尽情放松、做回自己,这意味着我们的团队成员要做到:· 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。· 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。· 梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报· 负责管理酒店内所有电视、音响、监控、通讯、消防安全设施及其它弱电设备设施的维修保养。· 保证设备机房的工作环境条件达到设备的要求,做好防火、防潮、防静电工作。员工团队· 确保个人仪表和卫生状况达到标准。宾客体验· 确保个人仪表和卫生状况达到标准,及时处理客人的投诉或者要求。企业责任· 与其他部门保持必要的互动及合作关系。职责范围遵守员工手册中的各项规章制度,听从指令服从工作安排,负责管理酒店内所有电视、音响、监控、通讯、消防安全设施及其它弱电设备设施的维修保养,管理酒店范围内所有弱电设备设施的安全操作程序和维修保养,配合主管制定弱电设备设施的年度、月度的预防性维修保养计划,提出自己的建议并保证计划按规定的要求和规范按时完成, 保证酒店背景音乐、电视节目的正常播放以及电话的畅通,保证设备机房的工作环境条件达到设备的要求,做好防火、防潮、防静电工作,在工程维修时以客修优先进行,然后处理后勤区域,在上级或工程师的监督下参与各设备的年度大修,根据酒店的标准进行各区域设备维护保养。任职要求熟悉无线电的基本原理,熟悉电子、高压等设备,熟悉酒店内的设施。高中或者中技学历,从事三年以上酒店工作。 

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

按照洲际酒店集团标准,协助行政楼层经理监督并引导前台及行政楼层的工作,得到优悦会会员、重要客人及回头客的认可,为宾客提供独特的体验,赋品牌以生命。 在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。·          梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报·          推动员工积极性和管理库存房量,来监控预算和控制人力成本等各项费用。·          检查每日前台员工工作报表,避免出现账务问题。·          通过前台散客管理和追加销售从而提高客房入住率和平均每日房价。员工团队·          协助行政楼层经理处理前台及行政楼层员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高团队成员的绩效。·          对前台及行政楼层员工实施教育与培训,确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训,保证为他们配备完成工作所需的各种工具和设备。·          确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。宾客体验·          确保前台及行政楼层员工为宾客提供快捷、专业和个性化的服务。·          确保宾客抵达酒店时受到欢迎和问候,把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应,通过与宾客建立良好的关系并获取反馈,不断提升宾客满意度。·          对前台和行政楼层区域进行例行检查,若发现任何问题马上采取行动。企业责任·          核查账单指令和宾客信用情况,按酒店信用政策操作,确保以安全方式处理所有交易。·          为团队成员提供PBX流程培训,在紧急情况下立即通知上级主管。·            完成其它分配的任务。 责任范围此岗位协助行政楼层经理管理前台及行政酒廊的营运,向行政楼层经理汇报。一般需监管前台及行政楼层员工。可能需管下属领班级员工。任职要求酒店管理或工商管理专业大专及以上学历或同等学历,2年前台或宾客体验工作经验,并需有管理经验。英语表达必须流畅。能同时使用其它语言者优先。

薪资: 5千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

管理和指导酒店文秘工作的方方面面,使行政班公室保持洲际酒店集团的形象标准,并保证用保密和专业的态度处理所有与行政管理相关的工作。 在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:· 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。· 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。·梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报·         为与其它酒店的会议准备月度运营结果报告。 员工团队·         直接向总经理汇报和交流所有行政工作方面的事宜。 ·         在处理业务时最大限度的保守机密并小心谨慎。 ·         必要时配合,协调各部门领导和其它部门的秘书的工作并与他们进行沟通。 ·         监督行政办公室员工的工作(秘书,前台接待,送信员,司机)。 ·         日常文秘工作包括打字,整理文件,传真和接听电话等。 ·         分发备忘录,信件和其它信息等。 ·         安排内外会见。 ·         必要时预订客房。 宾客体验无、 企业责任·         必要时翻译来信,文件和文章。 ·         针对社会政治问题提供相关信息。 ·         保存和保守所有保密信息。  ·         需要时为部门领导会议和行政委员会会议作会议记录。责任范围为行政员工提供高效和全面的秘书服务,从而满足宾客的需求。任职要求·            精通微软办公软件·            每分钟的打字速度为45个字·            良好的沟通和写作技能·            具有工作和项目的管理能力

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

按照年度市场销售计划管理销售工作和活动,完成并超越酒店的预算和销售战略目标。在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报·          监督竞争对手的活动并协助监察市场动态。·          根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。·          销售酒店的所有设施。·          管理公司总部档案和了解公司优先使用的酒店记录。·          设立和保持定期的销售拜访模式,与目标市场的主要人物会面。·          对客户进行拜访。·          招待客户。·          需要时出差对酒店进行推销,发展潜在的业务机会。·          监测现有业务,并在销售策略会上提出建议以扩大业务。·          发展现有业务,并建立和寻找发展业务的机会。·          起动和筹备业务招标工作。·          评估市场销售数据。·          协助新产品和服务的准备工作。·          协助评估市场销售活动。·          分析销售综合计划和可能对酒店目标产生的影响。·          按市场销售总监与地区经理们的指示执行相关工作。·          宣传品的库存控制。·          设计宣传品内容。·          及时进行广告设计的说明工作。员工团队·          与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。·          及时与运营部门进行沟通。·          和上级领导一起进行人力规划和管理需求·          和上级领导一起进行编制和管理部门预算。宾客体验·          通过客户管理,向现有的客户提供服务。·          策划并实施使客人熟悉环境的现场考察活动。企业责任·          在洲际酒店集团的范围内将销售线索提供给适合的人员。·          根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。·          通过参与当地市场的各种活动在当地市场上树立良好形象。·          与广告机构保持联系。·          指导和进行市场调研和分析。责任范围管理的员工直接    销售协调员间接       无 年度经营利润和薪金预算无            主要绩效指标销售目标 决策职责(决策权)﹣客人要求酒店职务级别6级所规定的权限任职要求技能要求具有代表酒店,品牌和公司与顾客,员工和第三方交往的能力具有解决问题,推理,号召,组织和培训能力    精通微软办公软件        良好的写作技能学历最好具有市场营销,酒店管理,商业管理或相关领域的学士学位或大专学历。经验     2年相关工作经验,或与此相当的教育与工作经验结合的背景。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

监督管事部门每日的运营。负责维护整个食品服务区的卫生状况。控制储藏室的发货及分发瓷器,银器和玻璃器皿。确保所有餐饮营业场所有充足的设备进行工作。在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。·          梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责财务回报·          管理管事部的各项职责,使部门成本控制到最低·          配合财务部门员工进行盘点库存。·          确定库存的最多和最少量,控制所有材料和设备的标准存货量。员工团队·          负责接收和存储厨房物品的管理工作。·          监督厨房设备的清洁和存放监督厨房的清洁工作。·          管理废品的清除。·          保持厨房的卫生。·          清洁厨房和设备。宾客体验·          必要时主持每周例会和其它会议,获得最佳的效果。·          协助餐饮总监和行政总厨设定管事部的目标和制定策略,程序和规定。·          不断通过贸易宣传品,酒店展和现场参观了解餐饮的趋势,系统,操作和设备。企业责任·          管理管事部的各方面职责,使满意度达到最高水平。·          为其它部门提供我支持工作的质量。·          监测本地竞争对手,与他们的运营进行比较。协助餐饮总监和行政总厨制定培训方案,按照洲际酒店集团的纲要制定培训材料,为管事部员工和餐饮部其它员工执行培训。·          宾客满意度责任范围部门预算 破损成本员工满意度调查厨房卫生任职要求年相关经验包括至少5年的管理经验或与此相当的教育和相关工作经验结合的背景。

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