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薪资: 5千-6千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供吃

岗位职责1. 保存以前、现有客户的资料和档案。2. 安排销售拜访。在酒店接待重要客户。3. 记录上月的销售活动或其它相关活动。4. 向市场销售总监提交拜访概况的报告,提交月销售拜访计划。5. 每月提交客人客房使用量的总结报告。6. 每周提交竞争对手情况报告。岗位要求1.大专以上文化程度;3年以上同岗位工作经验。熟悉酒店领域的销售工作。2.在当地有一定的客户群。3.有较强的团队合作意识,及强的团队领导能力。4.熟悉公关营销部的业务,能协调各岗位的工作。 5.具有一般的公关和社交能力。6.形象气质佳。

薪资: 3千-4千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供吃

岗位职责1.依照酒店对清洁和外观的标准为公共区域提供保洁服务。2.熟悉酒店所有公共区域。3.确保及时完成日常保洁工作。4.有效地处理应急事件。5.管理关于化学清洁用品使用的事宜,处理发现的问题并做出相应的整改。6.安全正确地使用保洁设备。7.合理保持保洁用品的存货量。8按照业务要求开展工作岗位要求1.拥有在与他人交往时大多数时间所使用的沟通技能2.1年以上相关工作经验。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:江苏-苏州 食宿:提供吃

岗位职责1.做好酒店的食品、饮料和其它物品的成本控制.2.审核每天的收货单,按入库货物的种类入帐,并编制记帐凭证。3.审核每日的领料单,按照出库货物的种类入帐,并根据各部门领货数量、金额等资料编制记帐凭证。4.审核库房转来的报损单,找出原因报财务总监。5.按照酒店的规定复核高级职员和有关人员的工作餐及洗衣费用和宴请单,其费用记入相关部门。6.按期编制每日成本报告,.汇总食品成本和饮料成本及分析报告报财务总监。7.每月期未结帐,对库存的物品、食品、饮料等进行盘点。保证成本真实准确。岗位要求1.大专以上学历。2.根据酒店经营需要,有效进行科学的成本测算。3.对财务各项指标具有一定的敏感力。4.能对成本核算指标进行针对分析并合理提供合理的建议

薪资: 6千-8千 经验:2年以上 企业类型:经济型酒店/3星级
地区:江苏-常州 食宿:不提供食宿

【工作内容】1、独立负责OYO旗下直营酒店的日常运营,如服务规范化、资金结算、入住情况反馈、数据汇总等2、对每日经营情况分析审核及相关报表的审阅   3、培训员工的服务、销售技巧。     4、检查房态流量,确保收益最大化。  5、关注流量控制,预订数量和各渠道订房情况。  6、对顾客的意见、投诉、体验等进行收集分析。【任职资格】1、学历大专及以上。2、有连锁酒店管理经验2年以上。3、有较强的销售能力、顾客沟通能力,良好的服务意识、顾客关注意识。

薪资: 6千-8千 经验:2年以上 企业类型:经济型酒店/3星级
地区:江苏-苏州 食宿:不提供食宿

【工作内容】1、独立负责OYO旗下直营酒店的日常运营,如服务规范化、资金结算、入住情况反馈、数据汇总等2、对每日经营情况分析审核及相关报表的审阅   3、培训员工的服务、销售技巧。     4、检查房态流量,确保收益最大化。  5、关注流量控制,预订数量和各渠道订房情况。  6、对顾客的意见、投诉、体验等进行收集分析。【任职资格】1、学历大专及以上。2、有连锁酒店管理经验2年以上。3、有较强的销售能力、顾客沟通能力,良好的服务意识、顾客关注意识。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-常州 食宿:提供食宿

岗位职责:1. 对工作认真负责,充满热情;2. 诚实正直、态度端正;3. 良好的宾客服务意识和服务态度;4. 良好的沟通与语言表达能力;

薪资: 2万-3万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-常州 食宿:提供食宿

岗位要求  1.在酒店行业的市场销售部至少有十年的工作经验,其中有五年的管理经验。2.与行政委员共同努力,以实现酒店的市场定位和收入目标。3.有很强的团队合作意识以及团队领导能力。4.积极参与和推动酒店的管理团队的决策,着重追求客户满意。5.建立、实施和监测在市场销售部的一个有效的管理系统确保顺利有效的进行。 其它技能要求:1.良好的电脑技能及数据分析处理能力。2.了解电子商务、商对商和商对消费者哲学。3.对大众信息传播有良好的了解。4.独立工作和承担压力的能力。 请投递英文简历,谢谢。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;4.熟练掌握基本办公软件操作,中英文打字熟练;5.具有星级酒店、中介、房产等相关工作经验者优先;6.具有优良的服务意识和敬业精神

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.熟悉酒廊日常工作内容,做好卫生打扫及备品的准备工作。2.掌握酒单知识能够为宾客提供规范化,标准化的服务。3.爱护酒廊的设施设备,出现隐患及时上报。4.检查交接酒廊服务用品,做好每月盘点工作。5.参加培训并尽快提高自身的业务水平。6.认真完成上级交办的工作任务。7.做好宾客档案,积极与宾客沟通。岗位要求1.有1年以上学习或工作经验。2.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养。3.能够按服务标准进行工作,反应灵敏,机智灵活。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州

岗位职责1.参加西餐餐厅例会,每天召开餐前会,安排当日工作重点,及时传达上级指示。2.按工作程序做好与各西餐餐厅及厨房、饮料部关系,及时对部门间争议提出界定要求。3.按月制订咖啡厅经营目标和工作计划,报批通过后执行。4.制订服务领班,侍酒员岗位描述,界定其工作范围。5.巡视、监督、检查咖啡厅所属员工的各项工作。6.定期听取服务领班和侍酒员的述职,并对其做出工作评定。7.根据工作需要调配服务领班和侍酒员工作岗位,报西餐餐厅经理批准执行。8.掌握咖啡厅工作情况和有关数据。9.搞好客人关系,处理顾客投诉。10.填写服务领班和侍酒员过失单和奖励单,按程序执行奖惩。11.定期向西餐餐厅经理述职,及时解决下级工作争议。12.关心咖啡厅所属员工的思想、工作和生活。岗位要求1.西餐厅、咖啡厅行业三年以上从业经历;2.熟悉西餐厅、咖啡厅的服务流程,对吧台出品有一定了解;3.具备相关的管理经验和管理能力;4.能对西餐厅、咖啡厅服务员进行培训;5.热爱酒店行业,有工作责任心。

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位职责1.参加西餐餐厅例会,每天召开餐前会,安排当日工作重点,及时传达上级指示。2.按工作程序做好与各西餐餐厅及厨房、饮料部关系,及时对部门间争议提出界定要求。3.配合上级按月制订西餐厅经营目标和工作计划,报批通过后执行。4.巡视、监督、检查西餐厅所属员工的各项工作。5.根据工作需要调配西餐厅员工作岗位,报西餐餐厅经理批准执行。6.掌握西餐厅工作情况和有关数据。7.搞好客人关系,处理顾客投诉。8.填写员工过失单和奖励单,按程序执行奖惩。9.定期向西餐餐厅主管述职,及时解决下级工作争议。10.配合西餐厅主管及经理的其他工作岗位要求1.西餐厅行业2年以上从业经历;2.熟悉西餐厅的服务流程,对吧台出品有一定了解;3.具备相关的管理经验和管理能力;4.能对西餐厅服务员进行培训;5.热爱酒店行业,有工作责任心。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

岗位要求1.中技以上文化程度或具备文秘方面的专业知识。2.有酒店西餐厅工作经验者优先考虑。3.形象气质佳,有服务意识。4.英文良好。

薪资: 4千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

诚聘销售精英,Sales Executive销售主任、Sales Manager销售经理、Senior Sales Manger高级销售经理具体岗位内容如下:•     To manage sales activities and events inline with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel.    按照年度市场销售计划管理销售工作和活动,完成并超越酒店的预算和销售战略目标。    •     Monitors competitors activities and assists in marketing intelligence     监督竞争对手的活动并协助监察市场动态。              •     Refers sales leads to appropriate personnel within the InterContinental Hotels Group    在洲际酒店集团的范围内将销售线索提供给适合的人员。                                                                 •     Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business    根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。                                            •     Services existing business through management of account bases    通过客户管理,向现有的客户提供服务。              •     Sell all facets of the hotel    销售酒店的所有设施。               •     Manage the corporate head office and the preferred hotel history for that company    管理公司总部档案和了解公司优先使用的酒店记录。                                                                             •     Develop and maintain a regular pattern of sales calls, meeting with principals of target market     设立和保持定期的销售拜访模式,与目标市场的主要人物会面。                                      •     Provides direction on, and conducts market research and analysis    指导和进行市场调研和分析。                                        •     Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business    根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。                                           •     Builds profile within local market place through attendance at various events and local market place    通过参与当地市场的各种活动在当地市场上树立良好形象。                        •     Conduct client interviews    对客户进行拜访。                        •     Entertain clients    招待客户。                                                •     Plan and conduct familiarization tours and site inspections    策划并实施使客人熟悉环境的现场考察活动。                              •     Travel when required to promote the hotel and develop potential business    需要时出差对酒店进行推销,发展潜在的业务机会。                                                                                           •   Maintain regular contact with the IHG hotels in your region and the regional reservation office    与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。                                        •     Monitors existing business and inputs into sales strategy meetings to maximize business     监测现有业务,并在销售策略会上提出建议以扩大业务。                                                            •     Grows existing business and establishes and pursues leads which will develop business    发展现有业务,并建立和寻找发展业务的机会。                                                                                  •     Interfaces with operations on a timely basis    及时与运营部门进行沟通。                                                                                 •     Assesses sales and marketing data    评估市场销售数据。    •     Assists with the preparation of new products and services    协助新产品和服务的准备工作。                                                   •     Assists in the evaluation of sales and marketing activities    协助评估市场销售活动。                                                                •     Analyses sales mix and likely impact on hotel goals    分析销售综合计划和可能对酒店目标产生的影响。                                  •     Implement direction from Director of Sales and Marketing and Regional Managers    按市场销售总监与地区经理们的指示执行相关工作。                                                                                •     Works with superior in the preparation and management of the Department’s budget    和上级领导一起进行编制和管理部门的预算。

薪资: 4千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

根据洲际酒店集团的政策和程序,在财务总监的指导下,负责确保酒店计算机系统的安装和运行安全有序;计算机硬件维护良好,系统潜能得到最大限度的使用,安装新系统以更好的改进酒店的效率及收益。围绕洲际酒店集团及其品牌的五个核心价值:信任,正直,尊重,团队精神和服务,促进企业文化的发展以及品牌主张。管理及监控所有计算机硬件的使用,确保所有系统正确安装并正常运行。作为主要的负责人,对所有计算机相关硬件进行维护。确保所有的系统都签订有维护合同,并按要求由系统提供商进行定期维护。随时掌握洲际集团批准使用的系统及电脑技术信息,这样有利于提高酒店效率提供书面的月度工作进度报告给财务总监。保持计算机硬件清单的更新记录管理系统配置报告,作业控制语言,程序文件及计算机系统的数据文件,确保最大限度提高操作效率监控软件运行状况,并保持运行报告日志的记录如:通过系统测量设施,错误和完整的检查报告,系统运行中出现的故障和解决方案。安装及测试经公司批准的软件系统,以替代酒店的电脑系统检查并将软件问题报告给供应商或集团区域办公室.跟进在酒店最新电子数据处理审计中发现的所有突出问题。与所有计算机相关的供应商保持良好的合作关系。当影响部门的系统功能发生更新或进行更改时,通知相关部门经理。将最新的计算机相关事件、软件的最新版本、信息系统的趋势、防病毒公告等通知部门经理。如果酒店需求的应用软件不包含在总部现有规定内时,应协助购买软件,以确保满足酒店的特殊需求。任职要求:5年以上电脑信息技术管理工作经验,以及至少3年五星级酒店同等岗位的相关工作经验;精通酒店网站的日常维护和更新;精通ERP服务器,WEB服务器,MAIL服务器和域服务器以及FTP的维护;有丰富的内网控制,网络安全的工作经验;能胜任公司信息部门的制度完善,人员培训及整体运作;具有良好的职业操守,工作态度积极、务实,具有较强的工作热情和责任感;工作细致、严谨;良好的中英文写作、口语、阅读能力;具有酒店筹备开业经验及游艇会所经验者优先;备注:持有相关专业技术证书及有相关经验者优先。

薪资: 2千-3千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡

职位描述•    Responsible for the safety and security of guests, employees and establishment needs    负责酒店宾客、员工及设施的安全保卫工作    •     Implement procedures for security and emergency incidents    执行安全和紧急事件处理程序    •     In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan    发生火灾时,应熟知并按照酒店应急事件处理要求进行工作    •     Be familiar with location of fire alarms and fire fighting equipment    熟悉消防报警及灭火器材的位置    •     Maintain a good knowledge of the liquor act and criminal code    掌握有关酗酒及犯罪管理条理    •     Maintain a regular presence in public area or your assigned post    保持定期的在公共区域或所负责的岗位值勤    •     Prevent gambling on hotel premises     禁止在酒店内赌博行为    •     Prevent Sabotage of hotel premises     禁止毁坏酒店设施的行为    •     Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas    巡视酒店的所有区域,包括员工更衣室、厨房、餐饮库房、停车场及其他偏僻区域    •     Assist and maintain crowd control as required    按照要求协助维持人群的正常秩序    •     Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended    确保所有未被使用的电源插座、冰箱、厨柜等的安全    •     Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television    根据保安管理员通过闭路监视系统发现的异常情况采取相应行动    •     Ensure no undesirables loiter in or around the hotel premises    确保不受欢迎的人员不在酒店内或酒店周围出现    •     Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed    确保裝卸区无障碍,未经批准的车辆不得入内    •     Coordinate functions with other security staff or Police and other government Securities and promote good will with them     协调与其它保安人员、公安人员及政府其它安全部门的职能关系,并与他们发展良好的关系    •     Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken    执行酒店的各项规章制度并向上级领导和人事部通报执行情况    •     Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book     直接向上级领导汇报并详细解释发现的问题或损坏财产设备的情况或在工作日志中记录相关事宜    •     Be correct, secure and courteous in handling any disciplinary or criminal case      正确、安全、礼貌地处理各类违规及犯罪案件        •     Establish and maintain the effective employee relations    建立并保持良好的员工关系    •     Be alert for any unusual packages, guests or vehicles and advise superior of same     对于异常的行李、客人或车辆保持高度警惕,并向上级领导汇报相关情况    •     Be thoroughly familiar of the property layout, design, entry and exit points    熟悉酒店布局、设计及出入口的情况    •     Engage in staff bag checks and locker checks as directed by Human Resources    按照酒店人事部的要求检查员工储物柜及其随身携带物品    •     Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares     按照指示对酒店重要客人及重要官员提供护卫,保证大堂及其它繁杂区域的交通秩序正常    •     Ensure that the safety control office is never left unattended    确保安全控制办公室无缺岗情况    •     Provide escort duty for money transfers to the General Cashier’s office or bank as required     按照要求对酒店与银行之间的现金转移提供护卫职位资格和技能Required Skills –    技能要求     •     Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired.     拥有安全和培训及保安人员和执法人员的证书。认证的CPR,救生培训员及接受过必要的执法技巧培训。    •     Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.    具有本地法律,调查手段,OSHA要求和消防规范及生命安全规范的工作知识。    Qualifications –    学历    •     High School or vocational training    高中文化或职业培训    Experience –    经历    •     1 year of security and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience    具有一年保安经验和军队或执法经验,或与此相当的教育与工作经验结合的背景    KEY RELATIONSHIPS 主要关系    Key Internal Relationships –    主要内部关系﹣    •     Hotel Executive Committee Members and Corporate Employees    酒店行政委员成员和公司员工    

薪资: 2.5千-3.5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

通过准备食品,布置餐厅,准备餐饮设备,管理客房小酒吧和服务准备等支持工作来协助餐饮服务队伍的工作。                                   遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。       

薪资: 3千-4千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

•    Directs, supervises and coordinates the activities in Telecommunication department 指导、监督和协调电信部的活动    •     Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务    •     Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.    调查关于电信服务部及话务员和技术人员的投诉并采取相应措施     •     Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施    •     Establishes and maintains effective employee relations    与员工建立并保持良好的工作关系  •     Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行    •     Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好    •     Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护     •     Maintains up to date list of all telecommunication equipment 更新列有所有电信设备的清单    •     Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录   •     Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照    •     Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级    •     Prepares and controls departmental budgeted准备并控制部门预算    •     Performs related duties and special projects as assigned     完成被分派的相关工作任务和特殊项目    •     Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明工作,确定了解酒店活动和运营要求                        •     Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日    •     Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。                   •     Works with Superior and Director of Finance in the preparation and management of the Department’s budget.    与上级领导和财务总监一起编制和管理部门预算。职位资格和技能•     Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.  拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。    •     Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统    •     Problem solving and organizational abilities  具有解决问题和组织能力  

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

负责餐饮及库存物品的收货控制和库存管理,核查存货情况并及时反馈以确保利益最大化。围绕洲际酒店集团及其品牌的五个核心价值:信任,正直,尊重,团队精神和服务,促进企业文化的发展以及其品牌主张。分析餐饮报告。核算餐饮成本。对比发票、采购申请、销售并编制成本与销售报告。   抽查采购、收货、库存、发货工作的执行情况,及酒吧库存量。每月对食品及粗加工进行测试来测定产出量。计算所有餐厅及宴会菜单所需采购成本,建立所有食品采购成本的信息。进行市场调查。                                                                            计算标准食品和酒水的成本。与行政总厨共同制定食谱成本。编制各餐厅每月餐饮成本报告。监管存货情况。检查出库申请和库房收货,以查证库房记录是否正确。保持标准库存量并定期审核。每月进行食品、文具及总仓的库存盘点。监督并汇报一切不正常或超标准成本。准备每月餐饮成本控制报告并对差异进行分析。针对如何降低成本提出合理化建议。关注损耗慢的存货项目。进行采购价格比较。确保验收货品和服务的价格、质量及数量符合已审批的采购申请单要求。定期地对收货程序进行检查及评估。分析餐单及酒水单的利润率及受欢迎程度。与其他酒店比较餐饮销售及成本。确保各项内部控制衡量措施的严格执行。完成安排的其他任务。具有会计或相关专业大专以上学历证书,3年以上成本工作经验;具有监管收货和仓库工作的经验;能够培训和管理团队;具有很好的沟通能力,与部门、供应商和团队建立良好的工作关系;熟悉酒店各项成本和费用的统计和分析,向管理层提供有用的决策信息;具有会计从业资格证书,Excel具有较强的操作能力;能够完成财务总监交予的工作任务。

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

做好员工餐厅的工作,负责为酒店每一位员工供应可口美味的膳食。遵守卫生法和安全法规及酒店的各项规定。参与设计菜单和成本控制。发展并完成标准菜单。发展新菜肴及产品。保证出色的菜肴烹调技术。保证员工餐厅达到当地卫生局标准。指导清洁员工餐厅厨房、服务区域、储备室及设备。保持个人卫生。参与准备及计划部门目标。参与制订战略计划。建立食品质量和展示标准,并保证严格执行。保证员工餐厅服务区域干净、整齐、舒适。计划及作决定时参考外部经济因素。监督质量管理体系的实施。协助准备及管理部门财务。协助准备及管理部门预算。管理、分析及报告预算差异。协助准备部门工作表现报告。协助比率分析。协助分析数据趋势。参与制订价格。发展及管理实施采购程序。发展采购明细。评估货物及服务价格。准备采购预算。建立经济的订购数量。发展库存管理程序。管理及实施库存管理程序。依照采购程序及明细采购及库存。根据库存管理程序管理及储存物品。协调员工餐厅内部运作程序。建立部门内部动作工作表现标准。根据需要评定运作程序并制订计划。协调与其他部门关系。管理部门劳动生产率。制订未来员工人员编制。招聘员工。安排员工排班。促进员工多技能培训。学历高中或烹饪学校毕业 经验至少五年五星级酒店工作经验或与此相当的教育与工作经验结合的背景

薪资: 3千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

•Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity     任何时候都用友好的语气和态度向客人问候,并且尽量称呼客人姓名  •Registers and rooms all arrivals according to established procedures 按照既定程序登记客房所有预抵客人    •Maintains intimate knowledge of departmental standards and procedures    深入了解部门的标准和程序   •Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation   履行入住,离店和换房程序,确保根据预定信息将所有的数据已经输入到酒店系统里。   • Keeps abreast of all modifications to accounting policies and procedures    掌握账目政策的修改和程序    • Responsible and attends to guest’s request of using the service of safety box at all times     负责和留意客人使用保险箱的问题   • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.    掌握特殊产品的促销的程序,例如季节套餐,蓝天飞行计划和洲际酒店集团忠诚计划。• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist    在主管/值班理无法提供协助情况下,处理客人的投诉和需求  • Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels     熟知集团其它酒店,以便客人去往下一个目的地时向客人推荐并预定酒店集团其它的酒店   • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service   确保客人在离开酒店时对酒店的服务满意   •Responsible for PSB system, following PSB policy all the time  负责出境管理系统,并时刻保持前台班次遵循出入境管理要求   • Performs the audit balances and prepares all works for audit in an orderly fashion    进行夜审工作并准备相关报表    • When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival    夜班要检查夜班报表,准备早班报表和所有与预抵客人有关的表    • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to, e-mail, messages, and how to interpret availability sources within the reservation systems    全面掌握标准的预定程序,包括应用正确的表格,发邮件和信息,并能够理解预定系统内的相应信息   • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand  根据洲际品牌保持标准的行为举止和外观和态度     

薪资: 3千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity     任何时候都用友好的语气和态度向客人问候,并且尽量称呼客人姓名    •     Registers and rooms all arrivals according to established procedures    按照既定程序登记客房所有预抵客人    •     Maintains intimate knowledge of departmental standards and procedures    深入了解部门的标准和程序    •     Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation    履行入住,离店和换房程序,确保根据预定信息将所有的数据已经输入到酒店系统里。    •     Keeps abreast of all modifications to accounting policies and procedures    掌握账目政策的修改和程序    •     Responsible and attends to guest’s request of using the service of safety box at all times     负责和留意客人使用保险箱的问题    •     Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.    掌握特殊产品的促销的程序,例如季节套餐,蓝天飞行计划和洲际酒店集团忠诚计划。    •     Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist    在主管/值班理无法提供协助情况下,处理客人的投诉和需求    •     Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels      熟知集团其它酒店,以便客人去往下一个目的地时向客人推荐并预定酒店集团其它的酒店    •     Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service    确保客人在离开酒店时对酒店的服务满意    •     Responsible for PSB system, following PSB policy all the time    负责出境管理系统,并时刻保持前台班次遵循出入境管理要求    •     Performs the audit balances and prepares all works for audit in an orderly fashion     进行夜审工作并准备相关报表    •      When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival    夜班要检查夜班报表,准备早班报表和所有与预抵客人有关的表    •     Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to, e-mail, messages, and how to interpret availability sources within the reservation systems    全面掌握标准的预定程序,包括应用正确的表格,发邮件和信息,并能够理解预定系统内的相应信息    •     Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand    根据洲际品牌保持标准的行为举止和外观和态度    •     Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times    

薪资: 2万-3万 经验:2年以上 企业类型:国际高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

Essential Duties and Responsibilities – (Key Activities of the role)· Produce the Annual Revenue Plan, Marketing Budgets and Forecasts · Produce Action Plan related to the Revenue Plan to ensure Revenue Plan objectives are achieved· Provides a professional, advisory support service to the General Manager· Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.· Create and implement special programs to achieve greater profitability through: · Increasing average rate · Increasing overall occupancy · Increasing business volume during off-peak periods · Increasing local Food & Beverage and Banquet Sales · Enhance the image of the hotel in the local community            · Participate as an active member of the community through associations, memberships and other trade organizations         · Organize and promote, in cooperation with the Food & Beverage Department special projects to stimulate Food & beverage sales within the community, including, but limited to, tournaments, balls, parties, gastronomic festivities, etc.        · Interacts with individuals outside the hotel, including, but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourist offices, Airlines, Travel Agents, Tour Operators, competitors and other members of the local community                                                                    · Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media             · Manage the development of new products and services· Oversee the development of new marketing strategies · Conduct market research · Maintain good communication with Regional Sales and Marketing personnel and implement corporate initiatives · Works with Human Resources on manpower planning and management needs· Works with Director of Finance in the preparation and management of the Department’s budget职位资格和技能REQUIRED QUALIFICATIONS Required Skills –· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. · Problem solving, reasoning, motivating, organizational and training abilities. · Proficient in the use of Microsoft Office · Good Communication and writing skills Qualifications – · Bachelor’s degree in Sales, Marketing or related field. Experience – · 3~4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.    

薪资: 3千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京

 Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…了解酒店,酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置,景色,提供物品,特色及房间类型等。 Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.运用礼貌并适当的电话礼仪接听客人的电话,并对客人提出的合理要求提供最好的服务。 Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.作为酒店,餐厅,酒吧及礼品部等开展的促销活动的代表。 Be able to give accurate directions and information regarding the immediate and metro area.能向客人提供准确的地铁乘坐指示及信息。 Handle all emergencies according to established procedures.能运用相关程序处理所有紧急事件。 Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.本着及时坦率的专业态度,确保所有客人的投诉都被记录于客户回访项目中。 Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!确保对客人所提出的问题都能给以及时满意的答复,以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动。 Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available.确保对所有个人被委托进行的后续跟进都做好相关记录,并附有所有与之相关的信息。 Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing.要求每一个员工在其能力范围内执行所有合理的经营决策。 Constantly updates himself/herself with local activities and current events in order to provide guests with information.对本地所举办的各项活动及会议信息保持不断更新,从而向客人提供实时的信息。 Assist those who are on duty with questions or problems that may arise.  Be able to take ownership of problems and resolve them.帮助有疑问或需要帮助的同事。愿意承担责任并处理问题。 Audits work for accuracy and consistency. Take corrective measures where errors surface and report immediately anything out of the ordinary to the DTS Manager.监督工作的精确性及一致性。当有问题产生时能有效应对,并立即将事情的经过完整的报告给经理。 Schedule the roster according to business needs. Monitors attendance records, sick leaves, overtime, and vacation levels根据工作需要安排班次。管理考勤记录,病假,加班及休假事宜。 Promote and display teamwork throughout the hotel.促进改善与其他部门间的团队协作。 Oversees the operations in the absence of the DTS Manager.当经理不在时,须承担监督所有工作的责任。 Be involved in interviewing, new hire orientation and training.参与面试,入职培训及其他培训工作。 Communicate daily with manager to assure consistency and pass-on of pertinent information.每日与经理交流以保证信息一致性并传达相关信息。 Conducts effective coaching and counseling.制定有效的培训方案及提供培训意见。 Assists the DTS Manager in preparing annual Performance Appraisals.协助经理准备年度员工表现评估。 Establish effective 15-minute training and briefing with associates prior to reporting to stations.建立有效的15分钟培训,并与其他同事交接相关事宜。 Consistently practice the 20 basics.贯彻20条服务精神基本须知。 Establish a good working inter-departmental relationship.与酒店其他部门建立良好的工作关系。 Have knowledge of hotel rates, discounts, and how to handle each.了解并知道如何处理与酒店房价和折扣相关的问题。 Have working knowledge of reservations and PMS procedures.  Know cancellation procedures and walk procedures.了解与预订和酒店所用管理系统相关的工作知识。了解取消预订以及订预定的程序。 Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning.处理所有叫醒服务要求,并向客人重复相关信息以确保早上能准时叫醒客人。 Set wake up clock or input as requested as they come in.及时地为客人设定其所要求叫醒闹钟。 Take changes on incoming collect calls or any calls not received by the accounting system and post them in PMS.灵活应对来电,并能将未被记录入客人房帐中的电话费用输入相应房间。 Perform shift closings and be able to identify discrepancies or irregularities in them.维持班组的纪律并认同个人的差异。 Handle fax and messages per outlined procedures.按照程序处理客人的传真和留言。 Attend all scheduled departmental meetings.参加每月部门会议。 Timely submission of assigned projects by management.及时完成经理委派的任务。 Maintain cleanliness and neatness of work area.保持工作环境的干净整洁。 Be familiar with and follow all hotel safety and accident prevention procedures.熟悉并遵守酒店安全防卫条例。 Handle all telephone maintenance and installations accordingly.处理所有电话维修及安装事宜。 Maintain close control and inventory of supplies and equipment. Everything in Working Order (EIWO).监管并保证所有供应品及设备都完好无损。确保所有物品都能正常使用。 Understand and adhere to budgeted wage and hour limitations for staff.了解员工薪酬待遇,并遵守工作时间。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京

 Ensure day-to-day operational efficiency of the section:      确保每天工作被有效的完成。 Responsible for the cleanliness, orderliness, sanitary conditions and maintenance of all public area throughout the hotel under his / her jurisdiction.指导并负责整个酒店的清洁卫生维修保养,并使PA工作井然有序的运行Orient and train new employees. Conduct continuous training and retraining n and on-the –job training to subordinates according to approved systems and procedures.培训新员工,并按酒店操作程序对新员工进行在岗培训和其他形式的再培训。Train staff on proper handing and use of equipment and cleaning supplies.培训员工正确使用清洁剂和机器设备Make sure all public area attendants attend the ECOLAB chemical training program.确保每位员工都参加艺康清剂培训Perform daily inspection of Public Area:对公共区域进行日常检查Inspect daily all Executive Offices. Food and Beverage outlets / restaurants, conference rooms, banquet halls, public restrooms and toilets, back of the house offices, shopping arcade, lobby and other areas of responsibility. 每日对餐厅、大堂、会议室、宴会厅、客用卫生间、后区办公室、更衣室等区域的清洁情况,更衣室进行检查Ensure that all public area supervisors are doing their jobs according to established and approved systems and procedure.确保PA领班按酒店清洁标准检查工作。Inspects while work is in progress to ensure that proper methods and procedures are being used.工作的检查,确保员工的工作完全符合操作程序来完成。Check subordinates’ works frequently to make sure best performance are maintained. 经常检查下属的工作并促使他们能一贯出色的完成工作Maintenance public area quality program.制定公共区域的维修保养计划Initiate and schedule special cleaning in areas of responsibility.制定各类清洁计划Check spring-cleaning and general cleaning schedules of public area supervisors.检查PA领班大清洁的检查情况Keep records of special cleaning jobs completed in the public area.对各类计划清洁进行记录Record monthly, quarter, general cleaning schedules including carpet shampoo.按照日常、月度、季度、年度对清洁计划进行分类登记包括清洗地毯

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京

 To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话,记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中,接线员须积极对待并提供更进一步的服务。作为接线员,最重要的是须通过协调后给客人以答复,并且后续跟进以确保客人对处理结果满意。

薪资: 1.5万-2万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京

1.  Monitor all day to day activities of direct reports.管理销售部日常工作活动。 2.  Provide positive and aggressive leadership to ensure maximum revenue potential.通过积极主动的领导以确保收益最大化。 3.  Work with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.与销售主管协作以保证对销售策略的理解和有效的执行。 4.  Manage all sales administrative functions to include goal setting, bonus program administration, Golden Circle, etc.管理好所有的销售行政工作涵盖目标制定,奖金分配和Golden Circle等。 5.  Serve as hotel authority on sales processes and sales contracts.授权酒店销售活动和销售合同。 6.  Analyse market information by using sales systems and implements strategy to achieve hotel’s financial room and catering goals.利用销售系统来分析市场情况并执行战略计划,以达到酒店客房及会议的财务目标。 7.  Develop, implement and sustain aggressive solicitation program focused on increasing business.发展、执行及积极挖掘等手段来增长酒店生意。 8.  Work with management team to create and implement a sales plan addressing revenue, customers and the market.同管理团队共同制定和实施关于酒店收益、客户及市场的计划。 Work      collaboratively with off-property sales channels (e.g., Event Booking       Center, Market      Sales, GSO) to ensure the property needs are being achieved and the sales      efforts are complementary, not duplicative.与其他酒店外的销售渠道(宴会预订中心、市场销售部和全球销售中心等)保持紧密合作,以确保达成酒店的战略需求,销售工作互补并且没有冲突。Interview and hire management and associates with the appropriate      skills to meet the business needs of the operation.负责招募和面试符合工作需要、具有合适技能的员工。 Attend customer events, trade shows and sales missions to maintain,      build or develop key relationships with GSO Managers and customers.参加客户聚会、交易会及销售出访,以保持、建立和发展与全球销售中心经理及客户间的良好关系。 Execute and support the operational      aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).执行和为运营方面的生意提供支持。(如计划书、书面合同、客户反馈表) Office Etiquette & Business Ethics办公室礼仪与商业道德 a.        Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.确保所有销售人员的仪容仪表,着装都符合酒店的标准。b.        Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law.确保所有销售人员都能够按照万豪的方针以及本地法律来执行商业销售活动。c.        In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.负责管理销售团队的全面工作,例如电话礼仪,是否按时到岗,遵守酒店的规章制度以及LSOPs。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.遵守操作规程及酒店规章制度。2.按计划检修客房,检修公共区域,根据客房损坏情况排出先后次序。 3.完成综合性临时任务,如检查VIP房;监督客房、餐厅、大堂等外包大修工作。4.完成宾客提出的小修工作。5.完成维修领班安排的其它工作。6.提供客房设施现状、公共区域现状,提出补救意见。岗位要求1.1年以上同等岗位工作经验。2.知识有一定的了解,具备一专多能,动手能力强。 3.有责任心 。4.有专业资格证书。

薪资: 1万-1.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京

Planning, organizing, coordinating, staffing, controlling all Culinary operations in Pastry , Bakery. The Pastry Chef must develop long-range plans while resolving daily challenges across the entire spectrum of the department.  The Pastry Chef must thoroughly understand the basic management principles for each component of the culinary operations.计划, 组织, 配合, 安排员工, 控制所有饼房营运. 糕点厨师长在每天处理日常工作时, 同样要有对所有分部门的长远发展计划. 厨师长必须对各分部门的食品和酒水营运方面的基本原则有全面的了解。 Responsible for the efficient operation of Bake Shop, to include the preparation of bake goods and desserts for Brasserie Café, Banquets, Room Service, Pastry Shop, Lobby Lounge, and Executive Lounge.有效管理糕点房, 包括西餐厅, 宴会厅, 客房送餐, 美食店, 大堂吧及行政酒廊的面包和甜品

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