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  • 上海 | 5年以上 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    • Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction  • Prepare Weekly Events Forecast and seize upselling opportunities  • Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion  • Supervise the timely delivery of Master Invoice to customers and facilitate payment  • Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated PEOPLE  • Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required  • Communicate to his/her superior any issues encountered and other relevant information  • Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required  • Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities GUEST EXPERIENCE  • In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity  • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing  • Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience  • Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly  • Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
  • 上海-浦东新区 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    · Participate in the planning and costing of menus · 参与菜单的计划和成本核算工作。 · Develop and write standard recipes · 制订并编写标准菜谱。 · Develop new dishes and products · 开发新菜和新产品。 · Ensure that outstanding culinary technical skills are maintained · 确保优秀的餐饮技巧得以保持。 · Assist with organizing special events and special food promotions · 协助组织特别活动和特别食品促销活动。 · Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly · 保持对产品的综合性知识的了解,包括配料、设备、供应商、市场和当前趋势,并相应的建议厨房运作部进行适当调整。 · Maintain a hygienic kitchen · 保持厨房的卫生。 · Clean the kitchen and equipment · 清洁厨房和设备。 · Maintain personal hygiene · 保持个人卫生。 · Supervise and Training of assigned employees · 管理和培训属下员工。 · Works with Executive Chef in manpower planning and management needs · 和行政总厨一起进行人力规划和管理需求。 · Works with Executive Chef in the preparation and management of the Department’s budget · 和行政总厨一起编制和管理部门预算。 . 甜点 .Desserts
  • 上海-浦东新区 | 3年以上 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    职位描述 DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction • Prepare Weekly Events Forecast and seize upselling opportunities • Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion • Supervise the timely delivery of Master Invoice to customers and facilitate payment • Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated PEOPLE • Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required • Communicate to his/her superior any issues encountered and other relevant information • Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required • Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities GUEST EXPERIENCE • In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing • Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience • Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly • Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities RESPONSIBLE BUSINESS • Develop awareness and reputation of the hotel and the brand in the local community • Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment Perform other duties as assigned. ACCOUNTABILITY This is a middle level MICE Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities. Performance of this role should be measured by the following key metrics: • Key Performance Objectives set annually (as per IHG policy) • Process compliance as the indicated compliance in the Standard Operating Procedures • Lead Handover Quality • Other Events KPIs • Repeat sale or upselling revenue • Customer feedback/satisfaction 职位资格和技能 QUALIFICATIONS AND REQUIREMENTS Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation. Expected to possess the following skills: • Good communication and negotiation skills • Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required • Strong organisational skills required to maintain electronic and paper filing systems • Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable. • Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports • Excellent PC skills (including MS Office)
  • 上海-浦东新区 | 3年以上 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    负责管理餐饮部所有与市场营销相关的活动。包括但不仅限于餐饮部和所有餐厅的所有直销、促销和传播相关的活动的发起、管理和分析。 参与销售各项活动,辅助餐饮总监在餐饮销售及其他销售领域达成销售预期 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
  • 上海-浦东新区 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    1、负责所有中餐的准备、烹饪及装饰工作,以达到最高的质量标准。 2、检查存货及成品。 3、检查所有食品的准备情况、 4、清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 5、研究当地餐饮市场,极积开创新菜。
  • 上海-浦东新区 | 经验不限 | 学历不限 | 食宿面议

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    Duties and Responsibilities工作职责 ·         Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction 协调宴会楼层的日常工作,确保获得最大的利润和最高的宾客满意度。 ·       Conducts shift briefings to ensure hotel activities and operational requirements are known 主持交接班说明会,确保员工了解酒店的活动和运营的要求。 ·         Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在当班期间解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。 ·         Greet function organizers on arrival and ensure that their requests are dealt with 迎接活动的组织者,确保他们的要求予以处理。 ·         Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions. 确保所有员工经过正规的培训,并拥有所需要的工具和设备有效的完成各项工作。 ·         Ensure that rooms/function space are set-up according to guest expectations and banquet event order.   Conduct pre-function meetings with scheduled staff and review all information pertinent to day’s functions.  Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout. 确保按客人的期望和宴会活动订单布置房间或活动场所。与计划的员工一起召开活动前会议来核查当日所有信息。检查计划的活动区域或房间,桌子的布置,吧台的布置,餐台,接待台和会间休息的卫生,装饰及正确的布置。 ·         Follow up problems which may arise from event order and room allocations and rectify as soon as possible 跟进活动单和会议室分配工作中出现的问题,尽快予以调整。 ·         Maintain master file of banquet functions 维护宴会功能中的主文档。 ·         Supervise VIP functions as required 按要求监督重要的活动。 ·         Oversee all service and set ups 监督服务与会议的布置情况。 ·         Ensure all equipment requests are fulfilled 确保落实要求的所有设备。 ·         Supervise cash handling and banking procedures 监督现金的处理和存放程序。 ·         Prepare daily banking and cash flow reports 编制每日存款和流动资金报告。 ·         Deal with irregular payments 处理异常的付款情况。 ·         Supervise the maintenance of service equipment 监督服务设备的维护保养。 ·         Monitor standards of guest facilities and services 监督客用设施和服务的标准。 ·         Control stock and monitor security procedures 控制存货和监督保安成序。 ·         Assist with menu and wine list creation 协助菜单和酒水单的设计工作。 ·         Works with Superior on manpower planning and management needs ·         和上级领导一起进行人力规划和管理需求。 ·         Works with Superior in the preparation and management of the Department’s budget ·         和上级领导一起编制和管理部门预算。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 Problem solving and training abilities. 具有解决问题和培训的能力   Qualifications – 学历 Diploma in Hotel Management, Food & Beverage, or related field. 酒店管理,餐饮或相关专业的大专学历。   Experience – 经历 3 years related experience or an equivalent combination of education and experience.  3年相关工作经历,或与此相当的教育和相关工作经验结合的背景。
  • 上海-松江区 | 2年以上 | 中专 | 提供食宿

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    全服务中档酒店/4星级 | 50-99人
    发布于 03-07
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    岗位职责 1、学习掌握,并严格遵守公司各项有关规章制度。 2、负责个人去的桌椅,地面门窗的卫生整洁工作,负责台位摆设及物品管理工作。 3、负责做好对宾客的接待工作,主动向客人介绍餐厅各式菜点,各种饮品和特色菜点。 4、与其他部门个岗位员工保持良好沟通工作中互相帮助,积极配合协调。 5、爱护公司各种设施设备及物品并合理使用,及时发现各种破损情况,并及时上报维修。 6、负责区域服务过程的各项工作,对客人的其他合理要求进行服务。 7、完成上级下达的其他各项任务。 任职要求 1、全日制高中及以上学历。 2、经过餐饮服务培训,一年以上餐厅对客服务经验,良好的普通话。 3、具备良好的沟通能力有良好,服务员意思,有良好的职业道德和敬业精神。 4、男身高173以上,女生身高163以上。身体健康,仪表端正。 5、踏实努力,勤劳肯干。 岗位做六休一薪资底薪加提成。
  • 上海-浦东新区 | 3年以上 | 高中 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    按照部门的规范和程序提供高标准的餐饮服务。 为销售,饮品创新和利润制定部门的规范和程序。 与上级领导交流有关疑难,客人意见和其它相关信息。 召开每日例会和参加计划好的餐饮部会议。 确保所有员工了解自己的职责高效的提供服务。 监督各项职能。 监督餐厅的服务。
  • 上海-浦东新区 | 3年以上 | 高中 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    岗位职责 1、遵守操作规程及酒店规章制度。 2、按计划检修客房,检修公共区域,根据客房损坏情况排出先后次序。 3、完成综合性临时任务,如检查VIP房、监督客房、餐厅、大堂等外包大修工作。 4、完成宾客提出的小修工作。 5、完成维修领班安排的其它工作。 6、提供客房设施现状、公共区域现状,提出补救意见。 岗位要求 1、3年以上同岗位工作经验。 2、以电工优先,对钳工、管工、空调、木工、油工专业知识有一定的了解,具备一专多能,动手能力强。 3、五官端正。 4、身体健康,精力充沛。
  • 上海-浦东新区 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    Manage all aspects the hotel’s room service function.  Ensure compliance with standards of service and operating procedures. 管理酒店客房送餐服务职能的各方面工作。确保符合服务规范和运营程序。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
  • 上海-浦东新区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·         处理酒店范围内的各类维修和保养工作,包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 ·         Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. ·         对现有的系统提出改进建议,从而优化该系统的运作效率和经济节约。 ·         Participates in Hotel Energy Conservation Program. ·         参加酒店节能计划 ·         Attends to all work requests and repairs and maintenance works ·         处理所有工作请求和检修工作 ·         Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems. ·         为各类工程设备、机房和系统的全部检修和保养提供专业知识 ·         Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system. ·         负责各类设备的检修和相关服务,如,洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。 ·         Prepare spare parts lists for engineering requirements. ·         根据工程要求准备零部件清单 ·         Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those. ·         准备详细的年度维护计划和每个项目对应的定期维护要求 ·         Prepares monthly Maintenance Status Report. ·         准备每月的维修进度报告 ·         Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas. ·         与相关部门协调PM/PMM/FPMM日程安排和各个领域的工作 ·         Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. ·         必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 ·         Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. ·         必要时与其他部门沟通和合作,为宴会、促销活动和节庆活动提供额外或专门的服务。
  • 上海-浦东新区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    岗位职责 1.参加西餐餐厅例会,每天召开餐前会,安排当日工作重点,及时传达上级指示。 2.按工作程序做好与各西餐餐厅及厨房、饮料部关系,及时对部门间争议提出界定要求。 3.按月制订咖啡厅经营目标和工作计划,报批通过后执行。 4.制订服务领班,侍酒员岗位描述,界定其工作范围。 5.巡视、监督、检查咖啡厅所属员工的各项工作。 6.定期听取服务领班和侍酒员的述职,并对其做出工作评定。 7.根据工作需要调配服务领班和侍酒员工作岗位,报西餐餐厅经理批准执行。 8.掌握咖啡厅工作情况和有关数据。 9.搞好客人关系,处理顾客投诉。 10.填写服务领班和侍酒员过失单和奖励单,按程序执行奖惩。 11.定期向西餐餐厅经理述职,及时解决下级工作争议。 12.关心咖啡厅所属员工的思想、工作和生活。 岗位要求 1.西餐厅、咖啡厅行业两年以上从业经历; 2.熟悉西餐厅、咖啡厅的服务流程,对餐厅产品有一定了解; 3.具备相关的管理经验和管理能力; 4.能对西餐厅、咖啡厅服务员进行培训; 5.热爱酒店行业,有工作责任心。
  • 上海-浦东新区 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    ·         Responsible for maintaining records and documents related to any payroll activities and provides prompt and accurate payment of staff and ·         负责维护与员工工资单相关的工作记录和文件,及时准确的为员工发放工资。 ·         Directs all aspects of secretarial work in the hotel, maintains the executive office and all matters relating to executive administration in a confidential, professional manner ·         管理和指导酒店文秘工作的方方面面,使行政班公室保持洲际酒店集团的形象标准,并保证用保密和专业的态度处理所有与行政管理相关的工作。 ·         Provides efficient and comprehensive secretarial services to Executive staff to meet the needs of customers ·         为行政员工提供高效和全面的秘书服务,从而满足宾客的需求。 Duties and Responsibilities工作职责 ·         Maintains the utmost confidentiality and discretion when handling business affairs ·         在处理业务时最大限度的保守机密并小心谨慎。 ·         Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate ·         必要时配合,协调各部门领导和其它部门的秘书的工作并与他们进行沟通。
  • 上海-浦东新区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    Required Skills – 技能要求 ·         Good communication and adequate administrative skills ·         良好的沟通能力和充足的行政管理技能 ·         Interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.  完全代表酒店、品牌和公司与顾客、员工和第三方交往的能力。 Qualifications 资历 ·         Bachelor’s Degree or Diploma in English, Hospitality Management or Administrative Management ·         英语、酒店管理、行政管理的本科学历 ·         Must be self-motivated, proactive, goal driven, ambitious with the skills to be a role model and example. 必须自我激励、积极主动、雄心勃勃、以目标为导向,并具有作为行为榜样的技能。 ·         Leadership Skills, Problem solving, reasoning, motivating, organizational and training abilities. 具有领导能力,解决问题,推理,号召,组织和培训能力 Experience 工作经验 ·         Minimum 2 years work experience as secretary to Department Head in international hotels ·         最少两年担任国际品牌酒店部门经理秘书经验 Duties and Responsibilities 工作职责 ·         Deliver True Hospitality to our guests and colleagues 向我们的宾客和同事传递真正的待客之道 ·         Maintain the strictest confidentiality at all times on all matters 在任何情况下,一直保持最严格的机密性。 ·         Demonstrate familiarity with job tasks. Co-ordinate and arrange activities accorded to the FO office. 熟悉工作任务, 协调和安排部门活动。 ·         Be initiative to assist department head’s daily work, push and follow up task results. 主动地协助部门经理的每日工作, 督促和跟进部门工作结果。 ·         Appraise department head of the day to day activities of the section, set alert. 掌握每日前厅部管理层的每日安排, 并及时提醒。 ·         Arrange appointments and meetings for the department head, recording same in diary and ensure the department head has the appropriate documentation for each appointment 为前厅部管理层安排约会与会议,记录相同的纪要和保证前厅部管理层有一份一致的记录。 ·         Attend meetings such as Department Heads Meeting, Executive Committee Meeting and others as directed by the department head 根据前厅部管理层的安排,参加会议,例如:各部门总监会议和执行委员会。 ·         Take minutes of attended meetings, accurately transcribe and circulate to appropriate personnel 记录参加会议的内容,并准确抄录和分发给合适的人员。 ·         Inform related parties up on department head request, and trace the results. Feedback to manager initiatively. 根据部门经理需求做好相关部门及人员的上传下达及通知工作, 并跟进结果。主动汇报结果。 ·         Share and push FO related record on time (Including Promotion tracking record, email address tracking record, my learning, departmental daily & monthly report, purchasing follow up, training record follow up, .) 及时查阅、分享并跟进督促前厅部相关跟踪记录。(包括餐饮推广、邮件记录、My Learning, 部门日常和月度报告, 采购跟踪,培训记录跟踪等。) ·         Prepare all documents (Memos, payment, task force agreement, artist form, FSMS Record, Fapiao etc) and follow up the process. 准备前厅部相关文档单据并配合各部门做好跟进工作(包括签报、单据表格、协议、报告、 发票等) ·         Maintain FO filing and trace system: SCM, ESS, Training Record, Meeting Minutes, etc. 维护和整理部门档案系统,如SCM, ESS, training record, 等。 ·         Collect information and data from related sections/department to update FO related report and deliver or submit them to related parties in time. 及时向各相关部门收集所需数据、信息,以更新前厅部相关报告,并发送或提交给有关部门。 ·         Arrange room and restaurant reservations for VIP guests/personnel. Perform hostess duties at staff, guest and other functions as required 为重要客户和人员安排房间和餐厅。根据需要,在员工、客人和其他活动中执行迎接服务职责。 ·         Prepare welcome kits and letters for Department Heads’ signature 为前厅部管理层签名准备欢迎文件夹和欢迎信 ·         Assess priorities of work and assist in organizing Department Heads’ priorities 提前预见安排工作的重要性,协助前厅部管理层工作安排。 ·         Prepare replies to routine correspondence for Department heads’ signature 为前厅部管理层的答复日常事务。 ·         Take dictation of correspondence as required. Open and sort mail addressed to the Department Heads 根据需要履行书信要求。展现和整理邮件地址给前厅部管理层。 ·         Answer all incoming calls for the Department Heads and either transfer, redirect or take a message 为前厅部管理层接听所有电话,包括转接和留言。 ·         Maintain the cleanliness of FO Office。Advises defects on FO equipment and follow up. 维护前厅部办公室卫生,保持干净整。及时处理办公室设备出现的问题。 ·         Demonstrate essential overall knowledge of the organization. Understand the responsibilities of other sections and departments and co-operate with them 对于组织展示全面的基础知识。了解其他部门和区域的职责并与各部门保持合作。
  • 上海-浦东新区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    • In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known  • 在经理缺席时负责交班说明,确保了解酒店的各项活动和运营要求。 • During the shift, oversees the preparation of kitchen equipment for use • 在当班期间管理厨房设备使用前的准备工作。 • Supervises the receiving and storage of kitchen goods • 负责接收和存储厨房物品的管理工作。 • Supervises the cleaning and storage of kitchen equipment • 监督厨房设备的清洁和存放。 • Supervises the cleaning of the premises • 监督厨房的清洁工作。 • Supervises the removal of waste • 管理废品的清除。 • Supervises the handling of kitchen linen • 监督厨房布巾的处理工作。 • Supervises the cleaning of an hygienic kitchen • 监督厨房的卫生。 • Engages in and supervises the cleaning of kitchen and equipment • 参与监督清洁厨房和设备的工作。 • Maintains high levels of personal hygiene for self and enforces hygiene standards for team  • 保持高度的个人卫生并在小组中执行卫生标准。 • Supervises all functions of the Stewarding operation to achieve the optimum departmental costs • 监督管事部的各项职责,使部门成本控制到最低。 • Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation • 监督管事部的各方面职责,使满意度达到最高水平。 • Establishes and maintains effective employee and inter-departmental working relationships • 与员工和酒店其它部门建立并保持积极的工作关系。 • Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees.  • 协助管事部经理制定培训方案,按照洲际酒店集团的纲要制定培训材料,为管事部员工和餐饮部其它员工执行培训。 • Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies  • 协助管事部经理设定管事部的目标和制定策略,程序和规定。 • Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment • 協助确定库存的最多和最少量,控制所有材料和设备的标准存货量。 • Supervises the counting of inventories in coordination with employees of the accounting division • 与会计部门员工一起監督盘点库存。 • Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs  • 联系工程部员工安排预防性的维护维修。 • Works with Supervisor in manpower planning and management needs • 和上级领导一起进行人力规划和管理需求。 • Works with Supervisor in the preparation and management of the Department’s budget • 和上级领导一起编制和管理部门预算。
  • 上海-浦东新区 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    岗位职责 1.负责酒店的管道、厨房、PA、洗衣房设备等机电设备的日常维修保养和计划性维修保养工作。 2.服从主管的领导,服从调度,保证酒店所有机电设备的完好和及时维修、正常运行。 3.保证客房和厨房、公共区域设备的正常供应。 4.保证厨房设备的正常运行,发现故障及时维修。 5.客房卫生洁具及设备需要维修时,应及时维修的同时做好对客服务准则。 6.负责酒店所有门锁、窗锁、门地弹簧抽屉锁的更换修理。 7.对设备进行技术改造,使之符合酒店要求,并进行小型零件的加工。 8.根据设备的使用,协助领班制定出相应的年度、月度维护保养计划,并严格实施。 9.定期检查机电设备,协助进行设备调试,在发生火灾时给消防人员提供帮助。 11.完成上级交办的其它工作事项。 12.设备发生故障后服从经理及主管领班的调动,上级不在时服从中控室的调动,积极进行抢修,紧急故障未处理完毕,人手紧缺时不得下班。 岗位要求 1.有强烈的责任感和事业心,工作认真负责,且对业务精益求精,具有较强的分析能力和动手能力。 2.具有机电、电焊、强电等方面知识,具备一专多能的技术技巧,能够承担起综合维修任务。 3.具有高中文化或中技毕业学历,从事维修工作3年以上。 4.身体健康,精力充沛。
  • 上海-浦东新区 | 2年以上 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    职位描述 DUTIES AND RESPONSIBILITIES工作职责 • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known • 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。 • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up • 在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。 • Supervise cash handling and banking procedures • 监督现金的处理和存放程序。 • Prepare daily banking and cash flow reports • 编制每日存款和流动资金报告。 • Establish and instruct staff in cash security procedures • 制定并指导员工执行现金安全制度。 • Deal with irregular payments • 处理异常的付款情况。 • Supervise the maintenance of service equipment • 监督服务设备的维护保养。 • Monitor standards of guest facilities and services • 监督客用设施和服务的标准。 • Control stock and monitor security procedures • 控制存货和监督保安成序。 • Assist with menu and wine list creation • 协助菜单和酒水单的设计工作。 • Supervise functions • 监督各项职能。 • Supervise outlet service • 监督餐厅的服务。 • Works with Superior on manpower planning and management needs • 和上级领导一起进行人力规划和管理需求。 • Works with Superior in the preparation and management of the Department’s budget • 和上级领导一起编制和管理部门预算。 职位资格和技能 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. • 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 • Problem solving and training abilities. • 具有解决问题和培训的能力 Qualifications – 学历 • Diploma in Hotel Management, Food & Beverage, or related field. • 酒店管理,餐饮或相关专业的大专学历。 Experience – 经历 • 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred. • 2年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。    
  • 上海-浦东新区 | 3年以上 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    · 协助行政楼经理,确保在行政酒廊提供出色高效的服务 · 当行行政楼经理缺席时代替其履行职责 · 你将负责行政楼的所有运营,包括酒廊,前台区域,行政楼会议室和所有行政楼房间 · 确保所有客人受到人性化需求的照顾,所有提供的服务是符合标准的 · 管理和指导行政楼员工确保他们的工作符合标准 · 处理客人评论和跟进结果 · 组织布置,清洁和关闭行政酒廊 · 随时在客人以及所有员工前展现你的专业形象 · 关注和负责员工培训,确保他们的服务在任何时候都符合标准
  • 上海-浦东新区 | 1年以上 | 高中 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    职位描述 •     负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 职位资格和技能 •     拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。   •     具有高中学历或酒店行政管理,酒店管理或相关的职业证书。    •     拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。    •     能够读写英语    •     熟练使用微软办公软件和前台系统    
  • 上海-浦东新区 | 3年以上 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    职位描述 • 执行行政楼政策 • 向行政楼经理或副经理汇报任何问题 • 我们力争提供非常具有竞争力的产品 • 确保我们给客人留下良好的第一印象 • 随时响应客人的需求,使他们感到受欢迎 • 向每一位客人介绍洲际酒廊的服务,待遇,以及房间设施 • 办理入住和退房,包括VIP的客房内登记 • 协助礼宾部安排餐厅,剧院,豪华轿车,观光 • 协助商务中心航班预订,确认以及其他相关服务 • 协助商务中心DHL快递服务和机票 • 协助厨房和客房部满足客人喜好和要求 职位资格和技能 技能要求 • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • 具有良好写作技能 • 熟练使用微软办公软件 • 具有解决问题,推理,号召,组织和培训能力 学历 • 具有酒店行政管理,商业管理或相关的学士学位或大专水平。 经验 • 拥有2年酒店宾客服务工作经验,包括1年管理经验,或与此相当的教育和相关工作经验结合的背景。    
  • 上海-浦东新区 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
    • 收藏
    • 投递简历
    Duties and Responsibilities工作职责 Financial Returns:财务回报: ·         Carries out repairs and maintenance of domestic hot & cold water systems, cooling water systems, storm and sanitary sewer systems, irrigation/fountain water systems and swimming pools. ·         实施国产冷热水系统、冷却水系统、风暴和卫生下水道系统、灌溉/喷泉供水系统和游泳池的维修和保养。 ·         Carries out electric arc or oxy acetylene welding       . ·         实施电弧焊接和氧乙炔焊接 ·         Replacement or new construction projects which may include GI, PVC and cast iron piping and fabrication of necessary brackets supports for installation. ·         更换或新的施工工程,可能包括安装白铁皮、PVC和铸铁管道和必要的托臂支架的装配。 ·         Attends to repairs or replacement of all bathroom / toilet fixtures in guest rooms, public areas and back-of-the-house areas. ·         负责客房、公共区域和酒店后勤区域所有厕所/盥洗室固定装置的维修或更换 ·         Cleans all manholes and clears sewage and storm water line blockages using sneaker machine or ropes and ring arrangement as required. ·         清洁所有检修孔,并根据需要,使用疏通机、绳或环清理下水道和风暴水管的堵塞。 ·         Operate boiler and attend all repair works related to steam supply. ·         操作锅炉和负责蒸汽供应的所有相关维修工作。 ·         Attend to all related work to natural gas ·         负责天然气的所有相关工作 ·         Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·         负责酒店范围内的各类维修和保养工作,包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 ·         Participates in Hotel Energy Conservation Program. ·         参加酒店节能计划 ·         Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer. ·         在没有当班工程师/总工程师指导的情况下,主动并预见性地实施预防性维修计划中规定的任务。 ·         Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system. ·         负责各类设备的检修和相关服务,如,洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。   People:员工团队: ·         Attend all on job training in accordance with the departmental standards and procedures ·         根据部门标准和程序参加所有在职培训 ·         Attend all types of various technical skill training ·         参加各种类型的技术技能培训 ·         Ensures that house rules are followed and obeyed. ·         确保遵守和奉行内部的规定。 ·         Ensures punctual attendance and adherence to duty schedules by all subordinate staff. ·         确保所有下属员工准时出席和遵守工作日程表。 ·         Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. ·         确保遵守个人仪容和卫生标准。在早晨进行抽查。 ·         Ensures all Engineering Standards and Procedures as issued from time to time are followed. ·         确保遵守不定时发布的所有工程标准和程序。 ·         Insure Hotel Rules and Regulations are fully followed, avoid any of the  followings, but not limited to: ·         确保完全遵守酒店规章和规定,避免发生以下任何一种情况,但不仅限于这些:   1   Sleeping whilst on duty 当班时睡觉 2   Late arriving at beginning of shift 上班迟到     3   Early departure at the end of the shift 早退 4   Not following up on guest complaints 不跟进客人的投诉 5   Not adhering to grooming standards 不遵守仪容仪表标准     Guest Experience:宾客体验: ·         Complete work orders as requested by hotel various departments to meet customer requirements ·         完成由酒店各部门提出的工作定单,满足客户要求 ·         Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. ·         必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 ·         Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. ·         必要时与其他部门沟通和合作,为宴会、促销活动和节庆活动提供额外或专门的服务。   Responsible Business:企业责任: ·         Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same ·         展示对IHG个人防护装备(PPE)政策与程序的认识,确保安全地实施所有的程序并符合PPE指导准则,并确保你的直接下属同样如此。 ·         Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures ·         具备谨慎责任意识,并遵守各种与工作场所的健康与安全相关的IHG政策与程序 ·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly ·         熟悉物业安全、急救和消防及应急程序,安全、合理地操作设备 ·         Initiate action to correct a hazardous situation and notify supervisors of potential dangers ·         主动采取行动纠正有潜在危险的情形,并将潜在危险通知主管 ·         Carries out regular fire alarm test as per IHG standard ·         根据IHG标准定期实施消防警报测试 ·         Log security incidents and accidents in accordance with hotel requirements ·         根据酒店要求记录安全事件和事故 ·         Ensures that the work shop and related areas are kept in a clean and tidy condition. ·         确保工作场所及相关区域保持干净和整洁。 ·         Complies with Hotel's Health, Safety & Hygiene Policy. ·         遵守酒店的健康、安全和卫生政策。   Perform other duties as assigned by superior. 履行上级分派的其他职责。 aCCOUNTABILITY责任 This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests 这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位,酒店拥有多样化的场所和设施,众多大型餐饮设施,大规模的宴会和会议设施,以及众多贵宾和重要客人。   QUALIFICATIONS AND REQUIREMENTS任职要求 Technical school graduate in mechanical trade or obtain vocational training plus 2 years of experience in mechanical or plumbing work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.  Obtain Boiler operating license and any other Professional certification and license if required by law. 技术学校机械专业毕业或接受过职业培训加上2年机械或管道相关的工作经验,拥有1年酒店工作经验者优先,或拥有同等的教育和经历。获得锅炉操作许可证及法律可能要求的其他职业证书和执照。
  • 上海-浦东新区 | 1年以上 | 中专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    • Provide a telephone service that meets the hotel’s presentation standards. 提供符合酒店形象标准的电话服务。  • Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保接听和转达所有与部门相关的信息,确保既定标准并取得客户的满意。  • Receives, records, and distributes various reports  接听、记录并分发各种报告。  • Receives, records, and transmits guest requests accurately  准确接听、记录并传达客人的要求。  • Responsible for entering accurate room status into computer daily and investigate discrepancies  负责每天将客房情况准确的输入电脑并调查各种异常情况。  • Maintains and update administrative data  维护和更新行政数据。   • Maintains key control  管理钥匙。 • Monitors lost property  监管失物相关事宜 。  • Maintains working area and equipment in a proper state of cleanliness and repair  确保工作区域和设备得到良好的清洁和修缮。  • Report guest complaints to Executive Housekeeper or delegate immediately  及时向行政管家或其代理人汇报客人的投诉情况。  • Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards  遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生规范。  • Attends meetings and training sessions as required  按要求参加会议和培训活动。  • Is multi-skilled as a Room Attendant as well as other areas of Housekeeping  成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。  • Adheres to Housekeeping standards and procedures and enforces same  遵守并执行客房部的规范和工作程序。 • Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering  与客房部员工以及其它关联部门,特别是前厅部和工程部保持良好的关系。
  • 上海-浦东新区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
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    • 投递简历
    给予每一位客人高质量的服务 充分的了解各类饮料及鸡尾酒的准备、制作方式及正确的呈现方式  根据餐厅经理或副经理所制定的要求完成服务间(茶水间)每个工作时段的准备工作  准时做好咖啡、茶水和其他热饮的供应准备  每日补充并处理酒吧的所需物品,正确、整齐、并有效的保管这些物品,包括向必要的纸质报告  对餐厅经理或副经理布置的各项工作认真负责,并能高效完成
  • 上海-浦东新区 | 1年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
    • 收藏
    • 投递简历
    DUTIES AND RESPONSIBILITIES工作职责 Financial Returns:财务回报: • Attends to repairs and painting of all surface walls, floors, facades, ceilings and equipment both indoor and outdoor with either enamel or emulsion paint as required to match existing finish.. • 负责维修及所有墙面,地板、外墙、天花板和设备的内外瓷漆或乳胶漆的上漆,以配合现有的未道漆。 • Executes construction jobs including partitions and fixing of false ceilings, as required.  • 根据需要,执行施工作业,包括假天花板的分区和固定。 • Attends to varnishing items such a doors, windows, timber panels and furniture. • 负责门,窗,木材板和家具物品的上漆。 • Responsible for preparation of all surfaces prior to painting or varnishing. • 负责所有表面在油漆或上漆之前的准备工作。 • Carries out spray painting of equipment, furniture or related surfaces as required. • 根据要求进行设备,家具或相关表面的喷漆。 • Attends to repairs of damaged / cracked surfaces which may include concrete, plastering, stonework, block work, wall and floor ceramic tiling and marble works. • 负责维修损坏/破裂的表面,其包括混凝土、抹灰、石雕、预制切块体、墙壁和地板瓷砖及大理石制品。 • Attends to repair / installation of vinyl floor tiles, false ceilings. • 负责维修/安装乙烯塑料地板,假天花板。 • Attends building repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. • 负责酒店内的维修工作,包括酒店的任何新的补充/扩展或酒店维修的任何物业事项。 • Participates in Hotel Energy Conservation Program. • 参加酒店节能计划。 • Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer. • 在没有当班工程师/总工程师指导的情况下,主动并预见性的着手于预防性维修计划中规定的工作任务。 • Attend PMM work in the guest room  • 负责客房内的PMM工作。 People:员工团队: • Attend all on job training in accordance with the departmental standards and procedures  • 根据部门标准及流程,参加所有的在岗培训 • Attend all types of various technical skill training  • 参加各种类型的技术和技能培训 • Ensures that house rules are followed and obeyed.  • 确保遵守酒店的规定。 • Ensures punctual attendance and adherence to duty schedules by all subordinate staff. • 确保所有的下属员工按时上班并遵守工作时间表。 • Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. • 确保检查个人仪容仪表和卫生标准。上午进行抽查。 • Ensures all Engineering Standards and Procedures as issued from time to time are followed. • 确保随时签发的所有工程标准及流程得以遵守。 • Insure Hotel Rules and Regulations are fully followed, avoid any of the  followings, but not limited to: • 确保完全遵守酒店的规章制度,避免以下的任何情况发生,但不限于: 1 Sleeping whilst on duty 当班时睡觉 2 Late arriving at beginning of shift 上班迟到 3 Early departure at the end of the shift 早退 4 Not following up on guest complaints 不跟进客人的投诉 5 Not adhering to grooming standards 不遵守仪容仪表标准 Guest Experience:宾客体验: • Complete all work orders related interior decoration as requested by hotel various departments to meet customer requirements • 完成酒店各个部门要求的与室内装修有关的所有工作单上的任务,以满足客人的需求 • Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. • 必要时或在主管的指导下,与酒店客人及外部承包商沟通合作。 • Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. • 必要时与其他部门沟通合作,为宴会、促销及节日提供额外或专门的服务。 Responsible Business:企业责任: • Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same • 体现对IHG个人防护装备(PPE)政策和程序的了解,确保根据PPE原则,安全的执行所有的程序并确保你的下属同样执行。 • Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures • 了解关注职责并遵守各种IHG政策及程序相关的工作场所的卫生与安全 • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly • 熟悉物业安全,急救和消防应急程序,安全而合理的操作设备 • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • 主动改正危险情况并将潜在的危险通知主管 • Log security incidents and accidents in accordance with hotel requirements • 根据酒店的要求,记录安全事件及事故 • Ensures that the work shop and related areas are kept in a clean and tidy condition. • 确保工作间和相关区域的整洁状况 • Complies with Hotel's Health, Safety & Hygiene Policy.. • 遵守酒店的健康、安全与卫生政策。 Perform other duties as assigned by superior. 履行上级分派的其他职责。 ACCOUNTABILITY责任 This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests 这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位,酒店拥有多样化的场所和设施,众多大型餐饮设施,大规模的宴会和会议设施,以及众多贵宾和重要客人。 QUALIFICATIONS AND REQUIREMENTS任职要求 Obtain vocational training plus 2 years of experience in any types of interior decoration work and prefer 1 year in hotel experience, or an equivalent combination of education and experience. Professional certification and license if required by law. 获得职业培训以及2年在任何类型的室内装修方面的工作经验,有1年酒店从业经验者优先,或同等的教育和工作经验。持有法律规定要求的职业资格认证和许可。
  • 上海-浦东新区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 技能培训
    • 节日礼物
    • 尽炫自我
    国际高端酒店/5星级 | 100-499人
    发布于 03-07
    • 收藏
    • 投递简历
    ·         Answer the telephone within prescribed number of rings.  Efficiently and professionally handle multiple incoming calls at once. ·         在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。 ·         Articulate and repeat each order to the guest before hanging up.  Use guest name and title. ·         在挂电话前清楚的向客人重复订单。称呼客人的姓名和职位。 ·         Follow established script to encourage up-selling. ·         按制定的说明鼓励推销。 ·         Give guest the approximate time of delivery. ·         告知客人大约的送餐时间。 ·         Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc. ·         正确输入订单的有关信息,包括特殊项目,烹调肉食说明,不加调料(味精,盐)等。 ·         Close checks to correct guest’s room account. ·         将帐单挂到正确的房帐上。
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