【岗位职责】 1、带领下属会计员遵守财经纪律，执行财务制度，严格执行《会计法》。 2、负责月末会计核算处理，确保账账相符、账证相符、账表相符。 3、负责统计报表的编制和报送工作，按规定时间及时报送。 4、审核各类记账凭证和编制会计凭证。 5、审查和清理账户，账簿摘要内容要求完整和精炼。 6、协助信贷会计组织资金回收；协助成本会计和资产会计定期进行财产、物资和材料的盘点工作。 7、审核每日现金、银行存款日报表，并在签章后，报送财务总监。 【岗位要求】 1、大专学历，财务会计专业毕业，1年以上相关岗位工作经验。 2、具有中级会计师以上职称，熟悉酒店帐务税务流程。 3、熟悉办公软件及财务软件，熟悉银行、锐务、工商的工作流程。 4、能独立核算企业的账务工作，懂得相关法律法规。 5、工作细致、严谨，具有较强的工作热情和责任感。 6、为人诚实可靠，品质正直，有吃苦耐劳的精神。

岗位职责/职位描述 岗位职责： 为客人提供入住登记、结账及信息咨询服务。负责会员招募，处理简单客诉。 岗位要求： 1. 专业不限； 2. 有电脑操作及英文沟通基础； 3. 适应倒班，较好的承压能力； 4. 良好的沟通技巧。

职位描述 • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。 • Provides functional assistance and direction to all departments. 为所有部门提供功能性帮助及指导。 • Cooperates, coordinates and communicates with other hotel departments as required. 按照要求，保持与其他部门的合作及交流。 • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 确保到酒店的客人都受到及时关注。 • Responds to guest needs and resolves related problems 对客人需求作出反映，解决相关问题。 • Supports and assists Front Office personnel and all departments at peak periods. 在高峰时期，协助前厅部工作人员及所有部门工作。 • Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention. 为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。 • Inspects front of house and back of house regularly for cleanliness. 定期检查酒店前后区域的清洁。 • Assists Guest Relations in greeting, rooming, and sending off VIP guests. 协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。 • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 对员工的行为、穿着、个人卫生进行监督。 • Promotes inter-hotel sales and in-house facilities. 促进酒店内房间及设施的销售 • Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team 在安全紧急情况下和安保部保持良好的协作关系并且能成为紧急消防团队中的一员 • Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service 在行政楼层和宾客关系经理不在的时候要负责督导她们的工作确认他们会为客人提供最完善的服务 • Checks and Assistant the P.S.B procedure 查看和协助宾客登记信息程序 • Checks billing instructions and monitors guest credit 查看账单，关注客人信誉度。 • Analyses and approves discounts and rebates. 分析并批准折扣/扣减。 • Analyses the rate variance report to ensure rooms revenue control 分析房费差异报告，对房间的收入进行控制。 • Takes action with the Property Management Systems （PMS） in emergency situation. 在紧急情况时，对酒店管理系统采取措施。 • Fully conversant with all hotel emergency procedures. 熟悉酒店在紧急情况发生时的对应措施。 • Ensures front line staff complies with FIT marketing techniques and maximize sales. 确保一线员工掌握销售技巧，尽量提高销售。 • Perform other duties as maybe assigned by superiors 完成上级布置的其他工作

【岗位职责】 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、身体健康，精力充沛。

岗位职责  1、为酒店的 VIP 客户提供卓越的服务; 2、监控部门营运用品减少浪费;与酒店各部门密切合作; 3、掌握预抵贵宾的姓名、人数和特殊要求，检查预抵贵宾的房间 4、为客人提供卓越的旅居体验感受。 5、深入了解和体验当地文化，能够分享和规划最佳城市体验。 6、及时有效地解决宾客投诉，每日拜访不同类型宾客，征求宾客意见做好记录。 7、协调部门内外部资源满足客户需求 岗位要求： 1、本科学历或以上文化程度。 2、有2年以上工作经验。 3、熟悉酒店专业知识，可合理的为宾客解决问题。 4、身体健康，相貌端正，举止大方。 5、参加过相关专业培训。 6、良好的英文能够正常沟通交流。

岗位职责 1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2.清洁并擦亮所有器皿。 3.保持工作场地及餐具室内物品的齐全、干净、整洁。 4.添加所需的布品及操作设备。 5.从仓库内领取物品。 6.根据标准的手册来完成服务工作。 7.根据餐厅的规定来摆放餐桌。 8.结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求 1.中专（含）以上学历，有从事餐饮服务1年以上的工作经历。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的西餐服务技能。 4.身体健康，仪表端正。

1.协助上级做好部门工作落实情况及要求的上传下达； 2.按照要求做好部门各项对客营销工作； 3.协助上级做好部门内务及员工管理； 4.做好当值期间部门运营事项的沟通协调； 5.按照要求做好员工带教与培训； 6.按照标准要求做好部门各类台账及宾客档案建立及维护。

岗位职责 统筹公司人力资源全模块工作（招聘、薪酬绩效、培训、员工关系、考勤管理等），制定并落地人力资源管理制度及流程。 负责核心岗位招聘，搭建招聘体系，拓展招聘渠道，把控招聘质量，满足各部门用人需求，降低人员流失率。 搭建并优化薪酬福利、绩效考核体系，组织绩效核算、薪酬发放，确保公平合理，激发员工积极性。 负责员工培训体系搭建，组织新员工入职培训、在岗技能培训，提升员工专业能力及综合素质。 处理员工劳动关系，解答员工咨询，协调解决劳动纠纷，组织员工关怀活动，营造良好企业文化氛围。 统筹人事台账管理、考勤统计、社保公积金缴纳等日常人事工作，配合财务、行政等部门完成相关对接。 带领人事团队开展工作，做好团队培训、考核及管理，提升团队专业能力，落实公司人力资源战略。 任职资格 学历专业：本科以上学历，人力资源管理、工商管理等相关专业优先； 年龄形象：25-35岁，形象气质佳，女生身高1.60米以上，男生身高1.72米以上； 经验：3年以上同岗位经验，熟悉人力资源全模块工作，有酒店、会所、文旅行业经验者优先； 职业素养：责任心强，细心严谨，有良好的职业素养，执行力强，抗压能力强； 必备技能：熟悉《劳动法》《劳动合同法》等相关法律法规，能规范处理人事相关合规事宜； 具备较强的统筹协调、沟通表达、团队管理能力，能高效解决人事工作中的各类问题； 其他：熟练使用办公软件及人力资源管理系统，具备良好的公文写作能力； 热爱海洋生活方式，热爱高端服务行业。

岗位职责 1.负责接待处日常管理和服务工作 2.主动迎接顾客并提供前台服务，包括入住、退房及相关手续办理 3.搜集顾客意见并处理顾客意见或投诉，与宾客关系经理一同协作 4.带领前台团队展示我们特有的服务文化和特色，为顾客创造满意的体验，期间需要与相关部门协作完成。 5.指导和培训下属，提高服务技能。 6.参与前厅部交叉业务的学习，部门之间的协作工作，参与客房餐饮的销售活动或package，努力提升品牌效益和经济效益。 岗位要求 1.有同岗位工作经验1年以上。 2.有国际品牌经验，有良好的英文沟通能力。 3.熟练掌握酒店前台常用的管理软件。 4.具备酒店常备知识和服务技巧，培训下属的能力。 5.具有应变能力和处理突发事件的能力。

负责解决当班期间发生的安全问题。 负责监督前台接待员及时准确地完成本职的日常工作。 要确保日常电脑报告的完成。 负责向其它班次协调交班记录上需要沟通的事项。 在当班时间根据需要协助前厅部所有岗位的工作。 根据需要协助解决客人的投诉和问题。 要始终密切关注饭店的运作和发生的所有事情。当班期间，必须巡视饭店的各个公共区域和各部门。   Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty To ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct. To ensure that computer reports are done as scheduled. To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained. To assist all area in the Front Office Dept. whilst on duty as required. To assist as required/requested with the solving of any guest complaints/upsets. To ensure that you are constantly aware of and ‘up-to-date’ with all happenings and operations within the hotel It is vital that you have an obvious presence throughout the hotel, and be visible public areas whilst on duty.

工作职责： 确保客房送餐服务符合酒店的质量标准和客户的期望。 监督食品和饮料的准备、包装和配送过程，保证出品的质量、温度和外观。 处理客人的特殊要求和投诉，及时采取措施解决问题，提高客人满意度。 收集客人的反馈意见，为改进服务提供建议。 监控食品、饮料和餐具的库存水平，确保库存充足且不过量积压。负责定期盘点和申购所需物品。 与厨房、餐饮部和客房部等相关部门保持良好的沟通与协作，确保服务流程的顺畅。 协调解决部门间的问题和冲突，保障送餐服务的高效运作。 严格控制送餐服务的成本，包括食材损耗、人力成本和用品消耗等。 合理安排资源，提高工作效率，降低运营成本。 检查和维护送餐设备的清洁和正常运行。 完成日常的工作报表和记录，如员工考勤、销售记录和客人投诉处理记录等。 向上级领导汇报工作情况和业绩数据。 Job Responsibilities： Ensure that room service meets the hotel's quality standards and customer expectations. Supervise the preparation, packaging and distribution of food and beverages to ensure the quality, temperature and appearance of the product. Handle guest special requests and complaints, take prompt action to solve problems and improve guest satisfaction. Collect guest feedback and provide suggestions for service improvement.Monitor stock levels of food, beverages and tableware to ensure that stocks are adequate and not overstocked. Responsible for regular inventory and requisition of required items. Maintain good communication and collaboration with kitchen, Food and beverage and housekeeping departments to ensure smooth service flow. Coordinate and resolve inter-departmental issues and conflicts to ensure the efficient operation of the food delivery service. Strictly control the cost of food delivery services, including food waste, labor costs and supplies consumption. Reasonable allocation of resources, improve work efficiency, reduce operating costs. Check and maintain the cleanliness and normal operation of food delivery equipment. Complete daily work reports and records, such as staff attendance, sales records and guest complaint handling records. Report work status and performance data to superiors. 岗位要求： 良好的沟通能力 具有国际性酒店同岗位工作经验2年以上 英语交流能力良好 Job Requirements: Good communication skills More than 2 years working experience in international hotel in the same position Good communication skills in English 璞丽专享福利: - 住宿（二人一间）独立卫生间，免费提供无线网络及床上用品的使用 - 非上海市户籍享有每年一次往返程车费报销 - 享有补充商业医疗保险，可100%报销医保范围内门急诊费用 - 享有特殊班次补贴和各类促销奖励机制 - 享美味员餐、每月美食节、节日以及生日礼品卡 - 璞麗赞赏计划，有机会获得奖励积分，可换取多种多样的丰厚礼品。 - 享有免费年度体检 Exclusive Benefits at The PuLi Shanghai: - Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided. - Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year. - Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance. - Be entitled to special shift allowances and various promotional incentive mechanisms. - Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards. - The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts. - Free annual physical examinations.

1、按照服务流程认真做好各项准备工作，确保正常营业使用。 2、接待顾客主动、热情、礼貌、耐心、周到，使顾客有宾至如归之感； 3、运用礼貌语言，为客人提供优质服务， 4、善于向顾客介绍和推销本茶室茶品； 5、工作相互配合，团结及善于帮助同事； 6、积极参加培训，不断提高服务技能。 任职要求 1、年龄18-28岁，身体健康，五官端正，女身高1.6m及以上、男身高1.7m及以上。 2、品行端正，能吃苦耐劳，高中以上文化程度。

岗位要求： 1.英语良好，良好的沟通技巧及计算机应用能力； 2.良好的服务意识； 3. 有预定工作经验，1年同等岗位品牌酒店工作经验优先考虑。

1. Serve as the hotel’s principal authority on revenue strategy, demand forecasting, pricing, and inventory management. 作为酒店在收益战略、需求预测、定价管理方面的负责人。 2. Define and execute integrated short-, medium-, and long-term revenue strategies (3, 6,and 12-month horizons). 制定并执行整合的短期、中期和长期收益战略（3个月、6个月和12个月规划）。 3. Lead total revenue optimization across transient, group, corporate, leisure,wholesale, and distribution channels. 领导散客、团队、企业、休闲、及各个分销渠道的全面收益优化工作。 4. Ensure all revenue strategies align with brand philosophy, commercial objectives, and long-term business vision. 确保所有收益战略与品牌理念、商业目标及长期商业愿景保持一致。 5. Actively contribute to Guidance Team discussions, shaping hotel-wide strategy and performance outcomes. 积极参与指导团队的讨论，塑造酒店整体的战略方向和绩效成果。 6. Develop, own, and manage annual revenue budgets, rolling forecasts, and long-range financial plans. 制定、负责并管理年度收益预算、滚动预测及长期财务计划。 7. Drive market share gains by analyzing competitive intelligence, demand trends, and market dynamics. 通过分析竞争情报、需求趋势及市场动态，推动市场份额的增长。 8. Lead month-end, quarterly, and annual revenue performance reviews with clear insights and actionable recommendations. 主导月末、季度及年度的收益绩效回顾，提供清晰的洞察分析和可执行的建议。 9. Evaluate market share, rate positioning, channel mix, and contribution margins to optimize profitability. 评估市场份额、房价定位、渠道组合及贡献利润率，以优化盈利能力。 10. Partner with Finance to ensure forecast accuracy, budget discipline, and achievement of GOP and revenue targets. 与财务部门合作，确保预测的准确性、预算的纪律性，以及GOP（经营毛利）和收益目标的达成。 11. Oversee pricing architecture, booking windows, restrictions, and inventory controls using RMS and PMS platforms (e.g. Easy RMS, OPERA). 监督定价架构、预订窗口、限制条件及库存控制，使用收益管理系统（RMS）和酒店管理系统（PMS）平台（如 Easy RMS, OPERA）。 12. Ensure effective channel distribution strategy, including GDS, brand.com, OTAs,wholesalers, and direct channels. 确保有效的渠道分销战略，涵盖全球分销系统（GDS）、官网（brand.com）、在线旅行社（OTAs）、批发商及直接渠道。 13. Lead the analysis of booking patterns, pickup, wash, turndown, and demand indicators to guide selling strategies. 领导对预订模式、增量、流失、退房及需求指标的分析，以指导销售策略。 14. Provide clear, timely communication of revenue strategy and anticipated business demand to hotel stakeholders. 向酒店利益相关者清晰、及时地传达收益战略及预期的业务需求。 15. Partner with Sales and Marketing to align revenue strategy with acquisition, retention,and positioning initiatives. 与销售和市场部合作，使收益战略与获客、留存及定位计划保持一致。 16. Contribute meaningfully to the annual marketing and sales planning process, ensuring revenue alignment. 深度参与年度市场及销售规划流程，确保与收益目标的一致性。 17. Lead and facilitate Revenue Strategy Meetings, Sales Strategy Meetings, and Executive Commercial Reviews. 领导并主持收益战略会议、销售战略会议及高管商业评审会。 18. Provide data-driven insights to support key account decisions, promotions, and strategic initiatives. 提供数据驱动的洞察，以支持关键客户决策、促销活动及战略举措。 19. Provide executive oversight of Revenue and Reservations operations, ensuring adherence to brand, service, and operational standards. 对收益及预订运营进行高管级别的监督，确保符合品牌、服务及运营标准。 20. Ensure accuracy, integrity, and timeliness of all reservations, group blocks, rooming lists, and system data. 确保所有预订、团队占房、名单及系统数据的准确性、完整性和及时性。 21. Monitor service quality, guest feedback, and service recovery related to reservations and revenue touchpoints. 监控与预订及收益触点相关的服务质量、宾客反馈及服务补救工作。 22. Oversee payroll planning, departmental expenses, and resource optimization within budget parameters. 监督薪资规划、部门开支及在预算范围内的资源优化。 23. Provide inspirational leadership and clear direction, role-modelling the Capella Culture and Service Philosophy. 提供鼓舞人心的领导力和清晰的方向，以身作则践行嘉佩乐（Capella）的文化及服务理念。 24. Build a high-performing revenue team through coaching, mentoring, succession planning, and capability development. 通过辅导、指导、继任规划及能力培养，打造高绩效的收益团队。 25. Set clear performance expectations, provide regular feedback, and conduct performance reviews and talent calibration. 设定明确的绩效期望，提供定期反馈，并进行绩效评估和人才校准。 26. Identify and address training needs to elevate commercial capability across the team. 识别并满足培训需求，以提升整个团队的商业敏锐度。 27. Foster strong cross-departmental relationships, serving as a catalyst for collaboration and shared accountability. 促进跨部门的紧密关系，作为协作和共同承担责任的催化剂。 28. Ensure integrity, accuracy, and optimization of all revenue systems, data sources, and reporting tools. 确保所有收益系统、数据源及报告工具的完整性、准确性和优化。 29. Lead continuous improvement of SOPs, processes, and analytical capabilities to enhance efficiency and effectiveness. 领导对标准操作程序（SOP）、流程及分析能力的持续改进，以提升效率和有效性。 30. Maintain strong awareness of market events, city-wide demand drivers, and macro trends impacting performance. 密切关注市场活动、全城范围的需求驱动因素以及影响业绩的宏观趋势。 31. Champion data-driven decision-making and innovation in revenue management practices. 倡导在收益管理实践中采用数据驱动的决策方式和创新方法。

1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 利用人际关系和沟通能力以及影响力去鼓励其他人; 保障健全的财务流程及业务决策; 展现诚实和正直,以身作则并成为榜样。 2. Encourages and builds mutual trust, respect, and cooperation among team members. 鼓励和建立相互信任和尊重,与团队成员之间保持合作。 3. Serve as a role model to demonstrate appropriate behaviors. 作为榜样来展现适当的行为。 4. Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. 监督和管理员工,管理所有日常操作,了解每个员工的岗位职责，当有人缺席时确保仍然可以充分履行工作职责。 5. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. 与员工建立和维护开放、协作的关系，并确保员工在团队中做同样的事情。 6. Ensures recognition of employees is taking place across areas of responsibility. 确保得到认可的员工在承担跨领域的责任。 7. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. 根据每个职位的描述告知对于绩效的期望并监督进度。 8. Celebrates successes and publicly recognizes the contributions of team members. 庆祝成就并在公开场合认可团队成员的贡献。 9. Maintain Staff turnover to meet hotel goal. 员工流失率需要达到酒店设定的目标。 10. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. 达到和超过目标包括绩效目标、预算目标及团队目标等。 11. Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 管理日常运作,确保质量、标准和会议以达到客人的期望。 12. Develops specific goals and plans to prioritize, organize, and accomplish your work. 优先发展具体目标和计划,组织和完成你的工作。 13. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. 保证前厅部专注于运作的关键来推动客人满意度和财务业绩。 14. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. 进行部门会议不断传达清晰一致的信息关于前厅部的目标以达到预期的目标。 15. Reviews staffing levels to ensure operational needs and financial objectives are met. 评估人员编制确保能够达到运营需要及财务目标。 16. Understand the impact of Front Office operations on the Rooms area and overall property financial goals. 理解前厅部的运作对于房务部及整个酒店财务目标的影响。 17. Manages department controllable expenses to achieve or exceed budgeted goals. 管理部门可控制的支出以达到并超过预算目标。 18. Ensure compliance with all Front Office policies, standards and procedures.         确保遵守所有前厅的政策、标准和程序。 19. Provide services that are above and beyond for customer satisfaction and retention. 提供能够达到并超越客人满意度的服务并且一直保持。 20. Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. 沟通并帮助个别同事理解客人的需要已达到提高服务质量。如果需要提供指导反馈个人培训。 21. Supervises and managing employees. Manage all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. 监督并管理员工。管理所有日常的运作。充分了解员工的工作职责，在某个员工不在时仍然可以很好的运作。 22. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for Front Office. 像服务冠军一样行动并为前厅部创造积极的氛围。 23. Responds to and handles guest problems and complaints. 响应并处理客人的问题和投诉。 24. Over all guest satisfaction need to meet hotel goal 客人满意度需要达到酒店目标。

岗位职责 1、审核酒店所有收入。 2、审核由出纳制定的每日现金收入报表。 3、根据餐饮收益日报、夜审前厅收益日报、夜审信用卡报表及现金报表审核各种付款方式是否正确。 4、编制每天收益报表。 5、编制收银员现金收溢或缺月报表。 6、登记每日信用卡明细、银行对帐单，对信用卡进行核对。 岗位要求 1、大专以上学历，财务或相关专业，会OPERA系统的优先。 2、酒店财务1年以上工作经验。 3、熟悉国家相关法规，熟练掌握相关软件技能。 4、熟悉酒店财务与税收制度，能够全面掌控整套财务流程。 5、具有良好的沟通与表达能力、较高的专业技巧、对工作严谨、认真细致、责任心强。

1. Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 为团队成员提供富有感召力的领导力、清晰的愿景与工作方向，确保践行嘉佩乐品牌理念、价值观与发展愿景，为宾客及团队成员打造卓越体验。 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 明确工作预期，认可员工工作表现，稳定达成预期业务成果。 3. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. 深度践行嘉佩乐企业文化与服务理念，以身作则，激励团队成员。 4. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.  —监督并管理部门日常运营，确保全体员工严格遵守酒店制定的服务标准、部门制度及操作流程。 5. Proactively foster the relationship with internal and external stakeholders, including E-commerce., Graphic, Digital, All Response Media and PR. 主动维护与内外部合作方的关系，包括电商部门、平面设计、数字化运营、全媒体及公关团队。 6. Manages the distribution of content across social platforms, content calendar, content library, adding new content of events etc. 统筹各社交平台内容分发，管理内容排期表、内容素材库，新增活动相关内容等。 7. Optimize tags across multiple distribution outlets. Linking content to ongoing local,national and global events; both within the bars industry but also all lifestyle related occurrences. 优化多渠道发布标签，将内容与本地、全国及全球热点事件联动，涵盖酒吧行业及各类生活方式相关热点。 8. Monitor community feedback in real-time and assist with fan engagement. 实时监测用户社群反馈，协助开展粉丝互动运营。 9. Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations. 通过制定长期内容排期、监测线上舆情，围绕特定主题打造并维护活跃的线上社群。 10. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. 参与线上互动，提升品牌曝光度、宾客满意度，为营销及电商业务提供支持。 11. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compel valuable way for participants. 结合酒店特色及品牌信息，打造具有吸引力、实用的酒店线上正面形象。 12. Provide day-to-day analysis of data from listening and GMS tools.                                         基于舆情监测工具与宾客管理系统，开展日常数据研判分析。 13. Create and manage reporting, profile moderation, outreach activities, etc. 制作并管理运营报表、账号内容审核、对外推广活动等工作。 14. Develop relationships with clients and working closely with them to learn their business and communication needs.  建立并维护客户关系，深入了解客户业务及沟通需求。 15. Interact with corp-commerce, strategic alliances and other corporate departments to verify leadership of the hotels in any e-marketing opportunities. 对接集团电商部、战略联盟及其他集团部门，确保酒店把握各类线上营销机遇。 16. Research social media opportunities for all market segments: business transient,leisure, group catering and food and beverage. 研究各细分市场的社交媒体营销机会，涵盖商务散客、休闲游客、团队宴会及餐饮业务板块。 17. Assist with development and pull-through of social media and digital marketing strategy and overarching reports. 协助制定并落地社交媒体及数字营销策略，编制整体运营报告。 18. Keep apprised of all relevant client, industry and market developments. 持续跟进客户、行业及市场最新动态。 19. Uncover solicitation opportunities for managers in each market. 为各市场区域管理人员挖掘潜在业务拓展机会。 20. Serve as a resource for the sales and operations team regarding Internet distribution issues, questions, or new programs. 为销售及运营团队提供线上渠道相关问题、新项目的专业支持。 21. Observe,receive, and otherwise obtain information from all relevant sources. 从各类相关渠道收集、整理并获取信息。 22. Establish long-range objectives and specify the strategies and actions to achieve them. 制定长期发展目标，并明确实现目标的策略与执行方案 23. Analyze information and evaluate roe choose the best solution and solve problems.Produce a monthly social media report and present this at the regular PR meeting . 分析信息、评估结果，筛选最优解决方案并处理问题；编制月度社交媒体运营报告，并在定期公关会议上汇报。 24. Develop,design, or create new ideas, relationships, systems, or products, including artistic contributions. 创新开发应用、创意理念、合作模式、运营体系或相关产品，包括创意内容创作。 25. Verify marketing communications support regional, market, and hotel business objectives and goals.  确保营销传播内容契合区域、市场及酒店业务目标。 26. Support execution and fulfillment of projects as outlined on marketing communications plans.  按照营销传播计划，协助项目落地执行。 27. Verify adherence to Marketing Communications standards, brand standards, and format guidelines.   确保工作符合营销传播标准、品牌标准及格式规范。 28. Develop strong working relationships with outside vendors to verify quality, cost effective creative executions. 与外部供应商建立良好合作关系，保障创意产出质量，实现成本最优。 29. Verify marketing information provided to the properties is accurate and enables hotels to meet or exceed guest expectations. 确保下发至各酒店的营销信息准确、完整、及时，助力酒店达到并超越宾客预期。 30. Responsible for updating Website content for all owned and partner platforms ( online & print) 负责更新自有及合作平台（线上及印刷物料）的官网内容。 31. Manage PR Activities through PR and attends bi-weekly PR and marketing Meeting. 通过公关渠道开展公关活动，出席双周公关及营销会议。 32. Work with Sales Team on promoting all event on all online/ offline channels. 联合销售团队，通过线上线下全渠道高效推广所有宴会场地。 33. Working with the Digital marketing on managing all social channels for all outlets, this includes;content calendar, content library, adding new content of events etc. and in partnership with Creative.  联合数字营销团队，统筹所有营业点社交媒体账号运营，包括内容排期、素材库更新、活动内容发布等，并与创意团队协作配合。 34. Creation of the monthly newsletters through content gathering from the Sales Team and F&B team.  收集销售部及餐饮部素材，制作月度电子简报。 35. Manage the relationship with industry press for any and all events as well as award nominations. 维护与行业媒体的合作关系，对接各类活动宣传及奖项申报事宜。 36. Liaise with Graphic Designer to ensure all marketing material is on brand and signed off. 对接平面设计师，确保所有营销物料符合品牌规范并完成审批。 37. Establish and work in partnership to ensure all website content and online presence is up to date and on brand. 协同合作，保障官网内容及线上形象实时更新、贴合品牌调性。 38. Maintains strong working relationships with other departments to ensure effective commons for operational issues, serves as a role model for inter-departmental collaboration and support 与其他部门保持良好协作关系，保障运营事项高效沟通，以身作则推动跨部门协作与支持。 39. Empower team members to take ownership and responsibility in going be exceed guest expectations. Delegate responsibility and expect accountability and regular feedback. 赋能团队成员主动担当、积极履职，力求超越宾客预期；合理分配工作任务，明确责任归属，要求定期反馈工作进展。 40. Monitor performances team members and provide effective performance feedback for improvements, recognin performance appraisal as due. 监督团队成员工作表现，及时给予绩效反馈，开展表彰激励与绩效考核。 41. Mentor and guide individual team members’ growth and short to long-term goals to achieve and ensure high colleague engagement and welfare. 指导团队成员个人成长，制定短期及长期发展目标，保障员工高敬业度与福利保障. 42. Participate in recruitment activities such as interviewing new talents for the departments and succession planning. 参与部门招聘工作，包括人才面试及继任者规划。 43. Take ownership of individual’s growth and be in career progression and succession planning of team members. 关注员工个人成长，参与团队成员的职业发展规划与人才储备建设。 44. Proactively identify training needs of team members to ensure enhancement and performance improvement. 主动识别团队成员培训需求，助力能力提升与绩效改善。 45. Maintain an image of professional senior management to all guests, team members and the hotel. 在宾客、员工及酒店层面，树立专业的高级管理人员形象。 46. Manages and control departmental expenditures, coordinate with the DOSM on departmental budget forecasts. Prepares the monthly financial report for higher management review.   管理并管控部门开支，对接市场销售总监完成部门预算预估，编制月度财务报告供管理层审阅。

【岗位职责】 1、负责接听服务热线电话、解答各类咨询及指引服务； 2、完成公司及上级领导赋予的其他任务。 【岗位要求】 1、大专以上学历，形象气质佳，富有亲和力； 2、沟通能力强，普通话标准，具有良好的服务意识与团队合作意识； 3、熟练使用相关办公软件。

【岗位职责】 1、确保所有的维修和预防维修计划都在该班内按时执行。 2、接受，分配并且跟进所有的工作单核维修单。 3、处理技术图纸，以及备货的记录和库存。 4、故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5、在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6、督导重要维修及增改工程施工，控制质量与进度。 7、协助外施工单位在本酒店的施工，保证工程质量。 【岗位要求】 1、3年以上同岗位工作经验。 2、要有高压证。 3、能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。

身体健康，能吃苦耐劳，有相关工作经验者优先考虑。

【岗位职责】 确保执行酒店政策方针和公司的品牌标准。 保持操作台的干净和整齐。 和厨房保持有效的沟通。 全面的餐饮知识。 熟练运用客人维护技能。 【岗位要求】 国际品牌酒店同岗位工作经验一年以上。 良好的仪容仪表。 积极主动。

职责概述 GENERAL MISSION 负责所管辖楼层的清洁卫生并对客服杠服务员培训、管理和指导。 This position is concerned with training, supervising and monitoring the work of the room attendants, floor houseman assigned to the floors. 工作职责 RESPONSIBILITIES AND MEANS 培训服务员在指定区域内做清洁。 To train hired room attendants in cleaning their assigned areas. 检查房间质量，确保房间质量标准。 To regularly check guest room to ensure correct standards . 将行政管家或楼层经理交给的任务分配给服务员。 To receive room attendants assignment from Executive Housekeeper or floor manager. 参加每日工作例会和接受特殊指示。 To attend daily briefing and receive special instructions. 检查离店房，在确认房间达到清洁标准后，将房间变成可售房。 To inspect check-out rooms before reporting them ready for sale and that standard of cleanliness is met. 接到客人的特殊要求要尽力满足。处理客人投诉，并报告给行政管家。 To receive special requests from guests and carry them out. Handle guest complains and reports to Executive Housekeeper. 按照检查表检查房间是否干净，客用品是否齐全，并将需要修理的房间及时报修。 To inspect all areas cleaned using check list to see that cleaning is adequate, supplies in rooms are standard and rooms need for immediate repairing are reported. 对需要修理的房间和物品要及时报修，并确保已修理好。 To make trouble report for room or item in need of repair and follows up to ensure work is completed satisfactorily. 报告客房内物品的丢失和损坏。 To report losses and breakages in guest room. 检查客房、楼道、楼梯、工作车和工作间的清洁情况。 To supervise cleaning of guestrooms, corridors, stairs, maids trolleys, and pantries. 检查房间和楼道的特殊清洁。 To supervise special cleaning of room/corridor. 检查和申领每周客用品和清洁用品及协助盘点。 To check and requisition guest and cleaning supplies weekly assist with inventory. 报告可疑人员，请勿打扰的房间和外宿房间等。 To report suspicious persons or actions, DO NOT DISTURB rooms, sleep, outs, etc. 完成上级交待的其它任务。 Carry out other tasks as directed by supervisor. 职位要求 JOB SPECIFICATION 具备客房相关岗位工作经验1 年及以上。 Have one year or more working experience in the same position. 40周岁及以下，条件优秀者年龄可酌情放宽。 Under 40 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates. 高中及以上学历，特别优秀者可适当放宽。 High school diploma or above,may be appropriately relaxed for exceptionally outstanding candidates. 身体健康，能够适应长时间的工作。 Must e physically fit and able to work long hours. 具备良好的沟通技巧。 Good communication skill. 具备良好的组织以及解决问题的能力。 Organized and problem solving personality.

To assist the Cachet Chef de Partie in the daily operation to produce high quality products to their best knowledge. Train subordinates on food production, The LHI Brand standards, policy and procedures. 协助厨师长管理日常工作，使同事能运用他们的知识生产出高质量的产品。向同事培训食品制造，朗廷标准，规章制度及酒店标准，贯彻酒店政策程序。 Check the mise en place and make sure is according to forecasted level of business, fresh, portioned and correctly stored according to HACCP guidelines. 检查所有食物，确保其达到预计的水准，新鲜，分盘，根据HACCP的指示正确储存。 Train colleagues according to LHI Brand Standards, HACCP and local Hygiene guidelines and assures that they are met at all times. 向同事培训朗廷的标准，HACCP以及当地的卫生标准，并确保其时刻达到标准。 Food cooked in lives stations in front of the guests or for special a la carte is cooked perfectly, hot and in the stipulated time. 确保现场制作的食物和单点的食物完全按食谱规定的时间和配方制作。

Responsible for answering and processing all phone calls directed to the Call Centre. All calls must be answered with a smile in your voice and processed with service with poise. Where necessary follow up must be performed to ensure guests tasks are completed within target timelines. A full up to date working knowledge of the hotel services and local information is required. A thorough understanding of the daily use of all information systems including the PMS, Micros, PABX and the FCS is required. 责任于接听和处理所有服务中心的电话。接听所有电话必须带着微笑并提供真诚的服务。执行所有需要跟进的事宜以确保在规定时间内完成规定的任务。要求拥有充分酒店服务和当地信息的知识。要求全面了解日常信息系统的使用，包括PMS, Micros, PABX和FCS。 Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice. 声音中带着微笑，确保提供友好，友善的真诚服务。 Be knowledgeable about hotel accommodation, restaurants & bars and other facilities & services. 了解酒店住宿，餐厅酒吧以及其他设施服务。 Process jobs using FCS and follow up as necessary to ensure tasks are processed to meet target service delivery timelines. 运用FCS进行工作，在有必要的情况下跟进以确保在规定时间内完成任务。 Handle dissatisfied guests to resolve complaints and request assistance from other departments when necessary. 处理宾客对于不满意的投诉并在有必要的情况下向其他部门提出协助的要求。 Participate in the Call Centers weekly audit program to continually improve individual and department performance.