【职责内容】 职责说明： 1、负责前台服务热线的接听和电话转接以及来访客户的接待、基本咨询和引见； 2、收发公司的传真、复印文件，收发各类信件、报刊和文件； 3、负责公司前台或咨询接待室的卫生清洁及桌椅摆放，并保持整洁干净； 4、接受生产部门其他的工作安排。 职位要求： 1、熟悉办公室日常工作流程，熟练运用office办公软件。具备良好的形象气质、性格温和、有亲和力； 2、协调能力强，能承受一定的工作压力。工作细致认真、责任心、原则性强。

【职责内容】 职位描述 岗位职责  1.及时热情回答客户咨询，接待顾客定单，处理销售中产生的问题； 2.通过在线聊天工具的方式和客户沟通，以真诚的态度和销售技巧服务客户； 3.能独立完成网上购物的售前 、售后工作； 4.及时回复网络留言、处理订单以及货物跟踪。 任职要求： 1.中专以上学历,普通话流利，反应迅速，具备良好的语言表达能力和沟通技巧； 2.打字速度快，熟悉Office办公软件； 3.具有良好的服务意识和团队精神； 4.对淘宝有一定了解、熟悉淘宝销售、熟练运用聊天工具； 5.为人诚实有耐心、做事认真、工作严谨、勤奋好学。 6.有淘宝客服工作经验，熟悉淘宝操作流程、交易流程以及后台操作者优先考虑，

【职责内容】 1.负责处理每天顾客订单，包括打快递单、配货、验货；  2.熟悉电脑操作，打字速度快。熟悉淘宝后台！  3.细心点，头脑清晰，思维敏捷，团队意识强，有集体观念。  4.有物流公司经验的、懂ERP、

【职责内容】 法国化妆品公司 招聘销售经理和销售代表 开发美容院和SPA馆，推广品牌 热爱交际和挑战 相貌端正 高底薪+提成

与餐饮部团队一起确保实现部门目标，特别是为酒吧客人提供满意的服务。具有工作中所需的各种知识和技能并能够适应不同的班次安排。以专业的态度制作饮品以保证服务员服务客人的速度和效率。

To ensure the smooth and efficient operation of reception and guest service areas for Recreation Center. Responsible for guest focused hospitality, brand standards compliance, achieving of budgetary goals. 健身中心经理需确保健身房及泳池有效顺畅的运转，对于采购、仓库、盘点、成本控制的管理。依照酒店的品牌标准，关注为宾客提供优质服务，完成部门预期目标。 1. Greets VIP guests/Press and potential members personally. 亲自会见酒店重要客人、媒体和潜在客户 2. Attends function, promotions for and on behalf of the Recreation Center when necessary. 在必要时代表健身中心参加社交和宣传活动 3. Maintaining a high profile within the local Recreation  industry. 在当地的健身市场上占一席之地 4. Creating necessary promotions to yield manage the Recreation peaks and troughs. 针对健身市场的淡旺季设计弹性促销活动 5. Analyzing the Recreation consumer, ensuring we have the appropriate promotions are on offer. 分析健身消费群体，确保提供具有针对性的促销活动 6. Cross promotions with other departments maximize the awareness of the Recreation. 与其他部门交叉销售，更大限度的提高对健身中心的销售意识 JOB QUALIFICATIONS 岗位要求 1. 1 years’ experience in a similar position in luxury properties.  至少拥有在奢华酒店1年同岗位工作经验 2. Thorough knowledge on Fitness Center. 具备健身专业知识及证照 3. Thorough knowledge in the proper use and maintenance of all recreation equipment. 对于康乐部设施设备的使用维修和保养的知识

1.根据旅业要求做好一客一登记; 2.服从前厅经理的工作安排，按规定的程序与标准向客人提供一流的接待服务； 3.阅读并填写交班日志，做好交接班工作；根据当日宾客入住和离店信息，为客人提供优质高效服务； 4.为客人的办理换房及续住手续； 5.填写各类营业统计报表； 任职要求： 1. 自然条件：男女不限，20岁以上，身高男 172 CM 以上，女 160CM 以上，精力充沛，形象良好； 2 .文化程度：中专以上，旅游、酒店专业优先； 3 .工作经验：有星级酒店工作经验优先； 4 .语言能力：能熟练使用普通话、粤语；能进行酒店英语口头沟通优先。

To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Promotes the desired work culture and the brand ethos.  协助部门经理遵循既定的理念高效的管理宴会活动，始终提供周到、专业、高效和灵活的服务 以服务顾客为中心确保稳定运作，并有效监督员工，围绕酒店的核心价值和品牌精神开展工作。 1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度 2. Provide Service to guests with the highest level of engagement 提供高水准的服务 3. Ensures that associates also provide excellent service to internal customers in other departments as appropriate 确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务 4. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决 JOB QUALIFICATIONS 岗位要求 1. With 2year above 5 starts hotel working experience at Banquet Service 具有5星级以上酒店宴会服务同级工作2年以上相关工作经验 2. Good Leadership and Training skills 良好的领导力和培训技能 3. Good organization skills 良好的组织能力

This job is responsible for the daily operation and management of the Laundry, control of energy and chemical cost control in the Laundry. 洗衣房主管的职责是负责洗衣房日常运行和物品管理，控制洗衣房能源及化学药剂成本控制 This job is responsible for the daily operation of the uniform room and the management of goods 制服房主管的职责是负责制服房日常运行和物品管理 1. Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times. 准时上班, 上班时穿着干净, 整洁的制服 2. Dry clean all guests’ and staffs uniform. 按照酒店的标准督导干洗客人衣物和员工制服 3. Host daily laundry meetings and arrange daily work assignments. 主持每日洗衣房例会，安排每日工作分配 4. Unique daily production schedule and quality of work. 独到每日生产进度和工作质量 5. For the work of the problem in a timely manner to solve, and timely report, make detailed records. 对于工作中出现的问题及时解决，并及时上报，做详细记录 6. Strictly follow the standard process to control the cost of washing and energy cost. 严格遵照标准流程操作，控制洗涤成本和能源成本 JOB QUALIFICATIONS 岗位要求 1. Working experience in full-service high-star chain brand hotel at least 有全服务型高星级连锁品牌酒店工作经验 2. Speak Chinese and preferably able to speak simple English 普通话流利,并可以讲简单英语 3. College degree or above   大专及以上学历

Cooperate with Chief Concierge supervises and directs all aspects of concierge service, leading the coordination of guest needs, special requests and requests to ensure excellence and value for money in delivering the brand promise. 配合首席礼宾司，监督和指导礼宾部员工服务的各方面工作，领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务，从而实现品牌承诺。 1. Coordinate all aspects of the concierge to ensure a steady operation and have the highest customer satisfaction. 配合领导协调礼宾部的各个方面，确保一直平稳运营和具有更高的客户满意度。 2. Concierge activities and luggage service personnel to implement supervision and guidance. 对礼宾台的活动和行李服务人员实施监督和指导。 3. Responsible for the selection and distribution of the guest's letters and administrative letters, and no one receives the letter back to the sender. 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。 4. Provide guests that may be of interest to all about hotel services, local places of interest, such as restaurants, doctors, sightseeing information. 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。 5. Recommend the hotel catering to guests first place of business, familiar with the business premises of the business hours and their own expertise. 优先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。 6. Ensure that the lobby always keep clean and tidy. 确保大堂始终保持整洁。 JOB QUALIFICATIONS 岗位要求 1.2 years concierge work experience in a similar size hotel 应具备在相当规模酒店礼宾部2年工作的经验 2.College degree or above 大专及以上学历 3.Fluent in both verbal & written English & Mandarin 出色的普通话及英语的口语和写作能力

【职责内容】 职责说明： 配合公司安排的各项专业咨询工作，负责培训合作代理加盟店关于养生方面的专业技能，完成培训及现场授课工作。懂得运用养生知识来为顾客进行身体的调理，具有养生产品的市场推广经验。 职位要求： 1、有多年中医养生经验。具备深厚的皮肤医学常识、中医养生等基本知识和技能，为顾客进行身体健康的调理，缓解身体的亚健康状态； 2、具备良好语言表达能力以及授课能力； 3、具有养生产品的市场推广经验、中医医学专业文凭或者有中医养生馆相关工作经验者优先考虑。

·        Attends and participates indaily briefings and other meetings as scheduled ·        按计划参加并参与每日例会及其它会议。 ·        Attends and participates intraining sessions as scheduled ·        按计划参加培训活动 。 ·        Prepares in advance food,beverage, material and equipment needed for the service ·        事先准备服务所需的食品、饮料、材料和设备。 ·        Cleans and re-sets his/herworking area ·        清洁并整理工作区域。

岗位职责: Operate Excellently 卓越运营 1. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives. 根据既定的商业计划，制定定期的销售活动，确保整个团队致力于完成销售目标 2. Keep abreast of current market trends and research competitors. 保持对目前的市场趋势的认知，做好竞争对手酒店分析和市场调研 3. Assists in the development and implementation of the Sales and Marketing plan. 协助制定促销战略和经营计划。 4.Monitors and evaluates contemporary sales initiatives and trends. 监督销售计划的贯彻和实施。 5. Reports on the effectiveness of Sales and Marketing programs. 汇总市场营销手段的有效性。 6. Assists in setting up systems to monitor achievement of departmental and individual goals and objectives. 协助建立有效的体系，监督部门及个人目标的完成情况。 7. Periodically accompany all sales managers on site inspections, client appointments to ensure consistency in sales process and quality standards. 定期陪同所有销售经理进行酒店现场考察，与客户会面，确保销售流程和质量标准的一致性 8. Manages & assists in strategic department planning and development. 管理和协助制定部门战略计划，监督其实施。 任职资格: Good health身体健康 Good communication良好的沟通技能 Pleasant looking五官端正 Positive attitude/role model Initiative态度端正/有以身作则的意识 Innovation Oriented富有创新意识 Customer Service Oriented富有服务意识 Good interpersonal skills良好的与人沟通的能力 Enthusiastic热情 Organized有条理

SUMMARY OF POSITION 职位概括 Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons'policies. 负责监督前台的运作并在酒店高层管理缺席的情况下要担负其责任。指导员工同时自己也将履行以下职责：迎接并为客人办理入住，为客人介绍房间设施，依照客人选择的方式收取押金。为客人办理退房手续，准备账单并向客人解释明细。通过准确地解读客人的所需所想来应对客人各种各样的要求，适当的加入个人的建议及关怀，在遵循四季酒店的策略的同时实现顾客满意度优化。 Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. 当上级经理不在的时候，负责管理所有与酒店客人员工的安全、保密、赔偿等相关事宜。在紧急情况下能够准确及时的做出反应。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 Excellent communication skills, both written and verbal required in English and Mandarin. Foreign Language is desired. 具有优秀的沟通技巧及中英文的读写能力，更希望具有多国语言能力。 3-5 years management experience in a similar position in luxury hotels. 3-5年或以上在类似奢侈品牌酒店的管理经验。 Strong interpersonal and problem solving abilities, able to work well under pressure. 优秀的人际交往和解决问题以及抗压能力。

大专及以上学历，酒店管理、旅游管理、商务管理等相关专业优先 3-5年以上酒店前厅部工作经验，至少2年同岗位管理经验（如前台主管/大堂副理），国际连锁酒店工作经验者优先。 熟悉前厅全流程操作（预订、接待、收银、礼宾、总机等） 精通酒店管理系统 具备收益管理意识，能协助优化房态和房价策略。 擅长团队建设、培训及绩效考核。 能制定前厅部SOP并监督执行。 处理突发事件及客户投诉的应急能力。 出色的沟通协调能力，能与客房、销售等部门高效协作。高情商，具备敏锐的客户需求洞察力。抗压能力强，适应倒班和节假日工作。 统筹前厅部日常运营，确保服务质量达标。督导前台、礼宾、总机等岗位工作，优化服务流程。处理VIP接待及重大投诉，维护客户关系。分析经营数据（如入住率、RevPAR），提出改进建议。配合人力资源部完成前厅员工招聘、培训及梯队建设。

- TheDirector of Sales is mainly to ensure thatthe sales team & manpower resources are deployed effectively to drive therevenue streams across the key markets of Rosewood Guangzhou.  - Therole involves assisting to prepare clear Sales strategies for key marketsegments and channels of distribution and ensuring the agreed sales plans areimplemented in accordance with industry best practices. - Responsible in achievingthe rooms and partial catering sales objectives of the hotel. - Handles a specificaccount base and ensures the production of room nights. - Responsible forachieving yearly revenue targets for both Rooms & F&B

SUMMARY OF POSITION 职位概括 Directstaff and serve guest needs by providing exceptional knowledge of food andbeverage menu items as well as information regarding preparation methods whileensuring guest satisfaction. Assist managers to maintain normal operations. 具备专业的餐饮酒水知识和正确的操作程序，指导员工，服务顾客，确保顾客的满意。协助经理维持部门正常运营。 Familiar with western food service knowledge, love catering industry. 熟知西餐服务知识，热爱餐饮行业。 Assist the restaurant manager to maintain the daily operation and lead the team members to complete the daily work. 协助餐厅经理保持餐饮日常运营，并带领当班团队成员完成日常工作。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 One to two years previous experience as captain, supervisory or senior server position inluxury hotel. 拥有不少於两年在奢华酒店的领班或高级服务员经验。  College degree or equivalent. 大专生或同等学历。 Fluent in spoken English, able to have daily conversations with guests. 英文口语流利，能够与客人日常对话.

岗位职责： 1、负责酒店前厅部的日常管理与运营，确保高效运作，监督前台、礼宾岗位的工作，确保服务质量； 2、落实酒店的经营决策和各项工作计划； 3、处理客户投诉，确保问题及时解决，提升客户满意度； 4、负责前厅部的的招聘、培训、排版以及绩效评估，打造高效团队； 5、负责宾客信息的收集反馈，向总经理提出有有效服务提升建议； 6、负责前厅客账处理与财务有效规避账务风险； 7、与其他部门保持良好沟通，确保工作顺畅； 8、完成领导安排的其他工作任务。 岗位要求： 1、酒店管理、旅游管理或相关专业大专及以上学历； 2、3-5年前厅部管理经验，熟悉酒店运营流程； 3、熟悉西软操作系统，具备英语日常沟通能力，拥有希尔顿欢朋或同等档次品牌工作经验优先； 4、出色的沟通和协调能力，能处理客户投诉和突发事件； 5、具备团队管理和激励能力，能带领团队达成目标； 6、具备较强的抗压能力，强烈的客户服务意识，高度的职业操守和责任心，遵守酒店规章制度。

1.负责全面管理预订部和总机的日常工作。 2.处理客户预订、咨询及投诉，跟进特殊需求与 VIP 客户服务。 3.有效地管理本市和长途电话设备，及接线员处理电话,确保有效的总机服务。 4.跟踪预订数据（出租率、房价等），配合促销活动，助力营收。 5.对内部工作程序,员工考勤，班次的运转的组织和内部管理。 6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。 8.处理客人的来电投诉。

To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. 协助餐厅经理遵循既定的理念高效的管理餐厅，始终提供周到、专业、高效和灵活的服务。 Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Promotes the desired work culture and the brand ethos. 以服务顾客为中心确保稳定运作，并有效监督员工，围绕酒店的核心价值和品牌精神开展工作。 1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度 2. Provide Service to guests with the highest level of engagement 提供高水准的服务 3. Ensures that associates also provide excellent service to internal customers in other departments as appropriate 确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务 4. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决 5. Maintains positive guest and colleague interactions with good working relationships 与客人和同事保持基于良好工作关系的互动接触 6. Personally and frequently verifies that guests in the Outlet are receiving the best possible service 经常亲自证实餐厅客人得到的是更好的服务 JOB QUALIFICATIONS 岗位要求 1. With 2 years above 5 starts hotel working experience at Chinese restaurant 具有5星级以上酒店中餐厅同级工作2年以上相关工作经验 2. Good Leadership and Training skills 良好的领导力和培训技能 3. Good organization skills 良好的组织能力

To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. 协助餐厅经理遵循既定的理念高效的管理餐厅，始终提供周到、专业、高效和灵活的服务。 Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Promotes the desired work culture and the brand ethos. 以服务顾客为中心确保稳定运作，并有效监督员工，围绕酒店的核心价值和品牌精神开展工作。 1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓信息以提高客人体验感和品牌感知度 2. Provide Service to guests with the highest level of engagement 提供高水准的服务 3. Ensures that associates also provide excellent service to internal customers in other departments as appropriate 确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务 4. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决 5. Maintains positive guest and colleague interactions with good working relationships 与客人和同事保持基于良好工作关系的互动接触 JOB QUALIFICATIONS 岗位要求 1. With 1 years above 5 starts hotel working experience at western restaurant 具有5星级以上酒店西餐厅同级工作1年以上相关工作经验 2. Good Leadership and Training skills 良好的领导力和培训技能 3. Good organization skills 良好的组织能力

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Housekeeping Public area and back of the house are of the highest caliber and meets the established standards. Supervise public area cleaner on the assigned floor and handle special requests from guests during mid night shift. 这个职位的任务和工作目的是负责保持公共区域和后勤各方面都达到高清洁标准. 监督公共区域清洁工的工作表现, 并且确保夜班时段仍能够保持日间的服务水平和质量 1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 2. Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times. 准时上班, 上班时穿着干净, 整洁的制服 3. Prepare public area cleaner daily work assignment. 为公共区域清洁员工,准备及分配每天的工作 4. Supervision of the public area cleaners while they perform their duties according to the set schedule. These schedules must be updated according to business volume. 在公共区域清洁员工当值时, 按照时间表监督他们的工作. 这个时间表必须按照客人数量进行调整 5. Provide on-the-job training and identify training needs. 提供在职培训, 识别培训需要 6. Brief all public area cleaner of all information and new changes from the daily Housekeeping briefing. 为公共区域清洁员工简洁讲述每天客房部晨会上所提到的所有信息及新变化 7. Evaluate public area cleaner’s performance as required. 按照酒店要求, 评估公共区域清洁员工的表现 JOB QUALIFICATIONS 岗位要求 1. Well versed with Housekeeping machinery and cleaning equipment.  对客房部机电设备和清洁设备非常精通. 2. Acquire supervisory skills. 拥有监督管理技巧 3. Meticulous  处理事情精细和严密 4. Willing to work shift duties 乐意接受换班制度

1. Performance Monitor. Assisting Trainer to follow up actions with departments to improve ratings. 服务质量监控系统：帮助培训教员与部门共同进行跟进行动以提高得分； 2. Build up good working relationship with the personnel in the other departments. 与其他部门的人员建立良好的合作关系； 3. Co-ordinate with Personnel Department on new hire and co-ordinate orientation. 与人事部门协调新员工事宜并相应协调入职培训事宜； 4. Combine the feedback from employees after training. 整理合并培训后员工的反馈； 5. Assist Trainer to communicate and co-ordinate with other Departments for the list of participants for all kinds of training in the hotels. 帮助培训教员与其他部门沟通协调酒店内举行的各种培训的参加培训人员名单； 6. Assist Trainer to co-ordinate and follow up with Banquet Department for booking of function rooms as training venues especially for the management training. 帮助培训教员与宴会部协调并跟进预定功能厅作为培训室事宜，尤其是管理培训； JOB QUALIFICATIONS 岗位要求 1. 1-year experience in a similar hotel capacity  1年同等酒店职位经验 2. Positive attitude/role model 积极的态度/行动楷模 3. Initiative  主动 4. Good interpersonal skills 良好的交际能力 5. Enthusiastic  热情 6. Organized  有组织能力

SUMMARY OF POSITION 职位概述 Support Sales and Catering teams through the execution of administrative work. Handle incoming calls and inquiries in compliance with Four Seasons standard. 支持整体销售团队的行政工作。根据四季标准处理销售咨询和查询。 Timely and accurately prepare high-quality BEO and contracts to lay the foundation for successful sales. 及时准确地准备高质量的BEO以及合同，为成功销售做好基础。 Support and help the sales team in action, and complete other tasks assigned by the catering  sales manager and Director of Catering. 给予宴会销售团队行动上的支持及帮助，完成宴会销售经理及宴会销售总监分配的其他任务。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Excellent communication skills, both written and verbal required in English and Mandarin.  具有优秀的沟通技巧及中英文的读写能力。 Experience with computer (Excel, Word, PowerPoint, Opera, Lotus and GOLDEN S&C) an advantage. 有计算机经验（Excel、Word、PowerPoint、Opera、Lotus和GOLDEN S&C）者优先。 Colleague degree or above, fresh graduates are accepted 大学专科或以上学历，接受应届毕业生。