【岗位职责】 1、负责酒店成本核算工作，包括食材、物料等采购成本的审核与归集 2、定期编制成本分析报表，监控成本异常波动并提出改进建议 3、审核供应商结算单据，确保成本入账的准确性与及时性 4、参与库存盘点工作，监督存货管理流程的执行 5、协助制定成本控制标准，优化成本核算流程 【岗位要求】 1、大专及以上学历，财务、会计相关专业 2、2年以上成本会计工作经验，酒店行业优先 3、熟悉成本核算方法及财务软件操作 4、具备较强的数据分析能力和成本敏感性 5、工作细致严谨，具备良好的沟通协调能力

【岗位职责】 1. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. 向经理/主管报告工作相关事故或其他伤害。 2. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). 按照危险品管理程序处理和处理化学品、药剂、血源性病原体等，包括使用物料安全数据表(MSDS)。 3. Use proper equipment, wear appropriate personal protective clothing (PPE), as necessary, to avoid injury. 使用适当的设备，并在必要时穿戴适当的个人防护服(PPE)，以避免受伤。 4. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 识别和纠正不安全的工作程序或条件，并/或向管理和安全/安全人员报告。 5. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 遵守公司和部门的安全政策和程序，以确保一个干净、安全、安全的环境。 6. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 遵守处理紧急情况(如疏散、医疗紧急情况、自然灾害)的财产特定程序。 7. Complete appropriate safety training and certifications to perform work tasks. 完成适当的安全培训和认证以完成工作任务。 8. Maintain awareness of undesirable persons on property premises. 保持对不受欢迎的人在公共场所的意识。 9. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. 遵守工具、设备和机器安全操作和储存的政策和程序。 10. Protect the privacy and security of guests and coworkers. 保护客人和同事的隐私和安全。 11. Maintain confidentiality of proprietary materials and information. 对专有资料和信息保密。 12. Follow company and department policies and procedures 遵守公司和部门的政策和程序。 13. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 根据公司政策和程序保护公司工具、设备、机器或其他资产。 【岗位要求】 1. Analytical Skills: Learning. Decision-Making 分析学习能力 2.  Interpersonal Skills：Customer Service Orientation，Team Work，Diversity Relations Interpersonal Skills 各项人际关系技巧及能力 3. Positive Demeanor，Safety Orientation，Presentation，Stress Tolerance，Integrity 诚实正直，有良好的抗压能力。 4.  At least 1 year of related work experience and experience 一年以上的职位工作经验 5.  Able to operate computer software program. 能够操作办公室软件。

【岗位职责】 1. Maintain effective guest relations, builds rapport and offer personalized service and assistance. 维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助。 2. Review arrival guests’ information on a daily basis refer to Master Arrival Report; include VIP, Marriott Bonvoy Members, Regular guests, Groups, special requests etc. pre-assign room for VIP guest. 每班次下载 Master Arrival Report, 检查当日抵店客人信息，包括贵宾、万豪旅享家会员、常客、团队 的情况以及特别要求，为 VIP 客人分配房间。 3. Familiar with Front Office Standards and Procedures. 熟悉前厅部工作服务标准及操作程序。 4. Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. 全面了解掌握酒店房价、折扣、包价、饭店设施及特别事件。 5. Fully in charge the loyalty program, ensuring correct handling, prepares reports and actively participates in enrolling new members. 全面负责忠诚会员计划，确保正确处理、准备相关报告并积极发展新会员。 6. Report to management on deficiencies and irregularities noted in the operation. 向管理层汇报酒店运行过程中的不足和不合理行为。 7. Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed. 确保客人的抱怨被合适地记录并采取行动避免客人不满意的离开酒店。必要时从管理人员处获得帮助。 8. maintain a good knowledge of the Marriott Bonvoy Members program, ensuring correct handling, prepares reports and actively participates in enrolling new members. 维持对万豪旅享家会员的高度了解，确保正确处理、准备报告并积极参与发展新会员。 9. Assist in resolving guest billing, disputes etc. Assist in resolving accounting matters. 协助解决客人账单问题、争议等，解决员工财务账务问题。 10. Control cost according to department budget. 根据部门预算合理控制成本。 11. Assist in departmental training and assessments. 协助部门的培训和评估。 12. Work close with Front Desk Manager and Reception team. 与前台经理及前台员工保持密切合作。 13. Represent Management in all guest related issues in the best possible way. 尽可能用最好的方式代表酒店管理层处理与客人有关的一切事宜。 【岗位要求】 1. Good knowledge and very familiar with concierge operation. 掌握礼宾部的工作知识并熟悉行政酒廊的日常运行。  2. Good knowledge of local area information, handle guest request efficiently. 熟悉各类相关信息，尽力为客人解决问题。  3. Good supervisory skill, with emphasis on “people management”. 良好的管理技能, 强调“人性化管理”。  4. Good communication skill. 良好的沟通技巧。  5. Be good at organize and problem solving. 良好的组织以及解决问题的能力。  6. Positive attitude under pressure. 良好的心理承受能力，在工作中始终保持积极态度。  7. Training & presentation skill. 良好的培训以及展示技巧。  8. Detailed Knowledge of computer system. 熟练的计算机能力。

【岗位职责】 1. Assist the At Your Service Asst. Manager in supervising the Department. 协助为您服务中心副经理管理部门。   2. Ensure prompt, polite and accurate handling of all telephone calls and messages. 确保迅速地、有礼貌地和准确地处理所有的来电和留言。 3. Be completely familiar with the hotel’s telephone system and related functions, i.e. voice mail, paging system etc. 完全熟悉酒店的电话系统和相关功能，例如：语音信箱， 传呼系统。 4. Responsible for ordering In-Room Dinning and handle guest requests efficiently. 负责“客房送餐”点单，高效地为客人提供服务。   5. Be completely familiar with Fire Emergency Procedures and At Your Service’s role in emergencies and ensure all Ambassadors’ knowledge of these procedures. 完全熟悉火警程序和紧急事件中为您服务中心的作用并确保所有为您服务中心员工也熟悉这些程序。 【岗位要求】 1. Good knowledge of concerned communication equipment 熟练掌握宾客服务中心设备知识 2. Good knowledge of console operation 熟练操作话务台，掌握各种功能 3. Be good at organize and problem solving 良好的组织以及解决问题的能力 4. Good communication skill 良好的沟通技巧 5. Training & presentation skill 良好的培训以及展示技巧

【岗位职责】 1. Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 协调日常运营，确保礼宾服务的质量和标准满足客人的期望。 2. Encourages and building mutual trust, respect, and cooperation among team members. 鼓励团队成员之间建立互相尊重、信任的团队合作。 3. Establishes and maintains open, collaborative relationships with employees and ensure employees do the same within the team. 与团队成员建立并保持开放、协作的工作关系，确保其他成员也能做到。 4. Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. 全面支持礼宾部工作，以提高客人满意度和财务业绩回报作为礼宾部营运目标。 5. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. 清楚的了解部门整体财务业绩目标，确保能高质量地完成并超过目标。 6. Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences. 与当地景点、餐厅和其他企业建立关系，以提高客人体验。 7. Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment. 向客人和其他部门提供关于酒店内外广泛的服务设施及相关信息。 8. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, babysitting, repairs, shopping). 根据客人要求，为客人提供个性化推荐和服务安排（如：租车、机票、火车票、美容美发、维修、购 物等）。 9. Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. 根据不同客人的文化差异，来合理安排客人需求。 【岗位要求】 1. Good knowledge and very familiar with concierge operation 掌握礼宾部的工作知识并熟悉礼宾部的日常运行 2. Good knowledge of local area information, handle guest request efficiently 熟悉各类相关信息，尽力为客人解决问题 3. Good communication skill 良好的沟通技巧 4. Be good at organize and problem solving 良好的组织力以及解决问题的能力 5. Detailed Knowledge of computer system. 熟练的计算机能力

【岗位要求】 1. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 管理日常运营，确保质量、标准同时满足客户的期望。 2. Develops specific goals and plans to prioritize, organize, and accomplish your work. 制定具体目标和计划，以区分优先次序，组织和完成工作。 3. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. 处理投诉、解决纠纷、解决不满和冲突，或以其他方式与他人谈判。 4. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. 监督人员配备水平，确保客人服务、营运需求和财务目标得到满足。 5. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. 确保与员工定期进行沟通，以建立对工作目标的认识，达到期望，并产生理想的结果。 6. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. 了解部门运作对整体财务目标和工作目标的影响，并设法达到或超过目标。 7. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example. 利用人际交往和沟通技巧来领导、影响和鼓励他人；提倡合理的财务 / 工作决策；展示诚实 / 正直； 以身作则。 8. Encourages and building mutual trust, respect, and cooperation among team members. 鼓励和建立团队成员之间的相互信任、尊重与合作。 9. Serving as a role model to demonstrate appropriate behaviors. 作为榜样来展示适当的行为。 10. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. 监督和管理员工，管理日常运营。充分理解员工职位并在员工缺席时履行职责。 【岗位要求】 1. Good knowledge and very familiar with Front Desk daily operation 掌握前台工作知识并且十分熟悉前台日常运行 2. Good knowledge of front office computer system (Opera) 熟练运用前台电脑系统，掌握各项功能 3. Good communication skill 良好的沟通技巧 4. Be good at organize and problem solving 良好的组织以及解决问题的能力 5. Good finance knowledge. 良好的财务知识

【岗位职责】 1. To check the previous day Night Manager Process is properly completed, ledgers are balanced, system date changed, reports are generated and distributed to designated associates. 检查前一天夜审程序正确完整的执行, 各平衡,账目系统时间更改, 报表生成并发送到各相关人员。 2. To investigate and report to Operation Accountant any discrepancies during the Night Manager process. 调查并报告给财务总监在夜审运行中的差异。 3. To review the various reports on room operations, such as room rates, occupancy etc. Investigate and check supporting documents for rate differences; approvals for house-use rooms and complimentary rooms. 检查各客房运作报告, 例如房费、入住率等, 调查并检查相关原始凭证关于比率差异, 内部使用客房及免费房的批准。 4. To verify all voided checks, rebates and discounts are properly approved. 确认作废账单, 免单和折扣得到适当批准。 5. To investigate all open food & beverage items and price changes. Discuss with restaurant managers on corrective actions. 调查所有公开食品和酒水项目及价格变化, 与餐厅经理探讨更正措施。 6. To verify Opera report of restaurant and lounge revenue and payment details tie to the Micros Point of Sales system records. 确认餐厅和大堂吧收入报告和付款明细与收银系统记录一致。 7. To verify the F&B revenue to supporting documents such as event order, wedding package, tour group meal order etc. 确认餐饮收入有相关凭证支持.如宴会定单, 婚宴一揽子计划,旅游团用餐定单。 8. To check all house-use and entertainment checks are authorized and recorded. 检查所有内部使用和宴请得到批准和准确记录。 9. To verify the revenue of minor department. 确认小部门收入。 10. To compile and distribute Daily Gross Revenue Report, summaries, schedules etc. according to the format and information required by the Management. 根据管理层的要求编制收入日报，汇总，明细并送达相关部门。 11. To prepare all accounting records including journal entries as required. 根据要求准备所有相关会计记录和传票。 12. To file and maintain proper records for reference and audit. 保持完好存档以备查询和审计。 【岗位要求】 1. Knowledge of internal control systems and procedures 内部控制知识 2. Ability to prepare various reports as required 报表制作能力 3. Ability to resolve effectively problems referred 高效率解决问题能力 4. Outgoing and pleasant character with good inter-personal communication skills. 性格外向容易相处，良好的沟通技巧。 5. Able to operate computer software program. 能够操作办公室软件。

【岗位职责】 1.Audit and process all invoices. Ensure all invoices are attached with Purchase Request, Purchase Order, Receiving Records and/or other supporting documents as appropriate. 审计并处理所有的付款单。保证所有发票附有采购申请书，采购单，收货纪录或者其他适用的支持文件。 2.Check all expenses reports, bank payment requests to ensure that supporting documents are sufficient. 检查所有费用报销、银行付款申请，保证所有原始凭证是充足的。 3.Follow all Standards of Operations, Local Standards of Operations, property accounting guidelines and general accounting practices pertaining to Accounts Payable and payment procedures. Sound commercial judgment and common sense should also apply. 遵循所有操作标准，本地操作标准，酒店财务指南和总账制订的关于应付款支付的程序方法。 对于商业目的的固定费用和附加费同样需要申请。 4.Route all bank and cash payment applications to Director of Finance and General Manager for approval. 所有付款申请应交财务总监和总经理批准。 5.Prepare checks or remittance application for approved Bank Payment Requests. 为已经批准的银行付款申请准备相应的支票或汇款单。 6.Maintain and file all invoices and supporting documents with all paid invoices stamped “PAID” 维护并存档所有的付款申请及附件，且所有已付的付款申请要盖“已付”章。 7.Maintain a check log of all printed checks and all voided checks. Voided checks have to be signed off by the Assistant Director of Finance. 维护所有打印出支票和所有作废的支票并建立记录。 作废的支票必须由助理财务总监签字。 8.Answer all inquiries from trade creditors and reconcile creditors statements. 解答所有商业债权人的询问并且核对债权人对账单。 9.Familiarize with the Accounts Payable System. 熟练使用应付系统。 10.Post all invoices and payment data into the hotel accounting system. 登记所有付款申请数据到酒店财务系统中。 11.Balance Account Payable Ledger and reconcile with the General Ledger closing balance periodically and at month-end. 在月底对平应付账款并与总账核对关账数据。 12.Analyze the monthly A/P Aging Trial Balance and follow up with all abnormalities. 分析月度应付款账龄试算平衡表并跟进所有的异常现象。 13.Perform all other Accounts Payable functions. 执行其他应付工作。 【岗位要求】 1. At least 1 year of related work experience 至少有1年的相关工作经验 2. Positive and hardworking character 积极努力工作 3. Outgoing personality with good communication skills 性格外向，有良好的沟通技巧 4. Good knowledge in computer 熟练使用电脑

【岗位职责】 1.To verify all accounts receivable transferred from Front Desk, restaurant/lounges and other sources to Back-of-house are fully supported and valid transactions. 审核所有从餐厅、前台等终端转到后台的应收账是否正确且附有相应的支持文件。 2.To ensure the properly handling of charges made to credit cards and to be familiar with the rules and regulations pertaining to the use of these cards, as well as procedures for billing etc. and credit policies. 确保熟悉信用卡的各种制度和信用卡的使用符合标准，以及账单和信贷协议。 3.To batch credit card vouchers, reconcile with city ledger accounts and submit to bank for auto-credit. 管理信用卡单，与应收账核对并递交银行。 4.To ensure credit card charge-back or commission are dealt with in accordance with the merchant agreement signed. 确保信用卡的追收及手续费签订过合同。 5.To ensure the credit facilities are granted only to those accounts approved by Director of Finance and the General Manager. 确保只有在总经理和财务总监批准后才可以开放信贷。 6.To ensure the payment received from city ledger agree with the total city ledger credit shown in the Daily General Cashier Report. 确保收回的应收账体现在账款每日总出纳报告上。 7.To keep good track of and maintain support of all advance deposits and to apply to A/R balance timely. 对所有预付款保持良好的管理和维护，并及时的与应收账冲抵。 8.To process invoices/folios promptly after the check out or after the function, send out interim statements and reminders timely. 活动结束或客人离店后及时发出账单或收款通知、月结单、催款信。 9.To issue statement, invoices, telephone call or personally visit guests in order to speed up the collection of receivables. 发出月结单、收款通知，电话联系或个人拜访客人以确保应收账款能及时收回。 【岗位要求】 1. Analytical Skills: Computer Skills\ Learning\ Arithmetic Computation\ Problem Solving\ Decision-Making 分析能力：计算机技能、 学习能力、 算术计算、 解决问题、 做决定 2. General Finance and Accounting:  Microsoft Office\ Files Security 一般财务和会计：办公软件、文件安全 3. Communications: Communication\ Writing\ Applied Reading\Form, Report, and Log Completion 沟通：沟通能力、写作、应用阅读、完成表格报告及日志 4. Personal Attributes: Integrity\ Dependability\ Positive Demeanor\ Initiative 特质：诚实、可靠性、积极行动、主动性 5. Organization: Detail Orientation\ Time Management\ Multi-Tasking\ Planning and Organizing 组织能力：细节导向、时间管理、多任务管理、计划和组织

岗位职责 1、负责迎接客人，引导客人入座，为客人介绍场所设施和服务项目。 2、根据客人的需求，提供酒水、小吃等餐饮服务。 3、协助客人点歌、调节音响设备，确保娱乐活动的顺利进行。 4、保持包房或座位的整洁，及时更换烟灰缸，清理桌面垃圾。 5、协调与其他服务员或工作人员的工作，确保服务的连贯性和高效性。 6、确保场所内的消防安全，熟悉消防设备的使用方法，并在紧急情况下能够迅速疏散客人。 7、协助客人进行结账，确保账单准确无误。 岗位要求 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的沟通能力，能够与客人进行愉快的交流，解决客人的问题。 3、熟悉娱乐场所的服务流程和规范，能够熟练操作相关设备。 4、了解酒水、小吃等餐饮产品的知识，能够为客人提供专业的推荐和建议。 5、具备良好的身体素质，能够适应快节奏的工作环境。

【岗位职责】 1. Maintain organization of banquet service areas. 维护宴会厅区域的整齐有序。 2. Support banquet assist manage review menu/service (BEO) with banquet chef and event team on a daily basis. 积极与宴会厅副服务经理和宴会厅厨师每天核对菜单和接待通知单。 3. Co-ordinate all food requirements with the kitchen, including accurate counts for preparation and plating. 与厨房协调所有有关食品的要求，包括数量和出品方式。 4. Personally observe the performance of all Banquet service associates.     观察所有员工的工作表现。 5. Directly responsible for the grooming standards and appearance of all banquet service associates. 负责所有宴会厅员工的仪容仪表。 6. Insure that all schedule Banquet functions take place on time and according to plan and make last minute change if in need . 确保宴会会议按照计划准时开始及预计可能的最后变化如果客人需要的话。 7. Make personal contact with guests an assist them with any requests.     与顾客建立个人联系，帮助他们解决任何问题。 8. Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature. 负责所有宴会账单的准备工作和确保所有账单送交客人签字。 9. Prepare or review a critique made of every function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Banquet Operation Manager and Assistant F&B Manager. 准备或审查批判的每个会议。所有问题应该注意和纠正或建议的解决方案应该转发到宴会厅经理和餐饮部经理。 【岗位要求】 1. Minimum of two years of banquet supervisory experience. 最少两年宴会厅管理经验。 2. Demonstrated excellent communication and hospitality skills. 出色的社交能力。 3. Demonstrated leadership qualities. 领导能力。 4. Demonstrated an aptitude to details. 注重细节。 5. Demonstrated excellent organization and planning skills. 杰出的组织和计划能力。

岗位描述 1. 主持客房部整体管理工作，建立标准化服务、清洁、查房体系，维护酒店品牌形象。 2. 负责团队搭建、技能培训、服务督导，提升员工专业素养与服务意识。 3. 严控客房品质、公区环境及设施维保，高效处理宾客需求与意见反馈。 4. 合理管控运营成本、布草及易耗品，优化部门各项工作流程。 5. 落实客房安全管理工作，保障门店正常运营。 任职资格 1. 3年以上中高端酒店客房管理经验，熟悉星级/精品酒店运营标准。 2. 具备优秀的团队管理、统筹协调、问题解决能力，服务意识强。 3. 形象得体，沟通顺畅，执行力强，认同酒店服务理念。 4. 能接受酒店行业作息安排。

【岗位职责】 1. Enforce operational Standards that are periodically reviewed & updated, maintain a smooth daily operation in the restaurant. 确保运营标准的周期性回顾与更新。 2. Be responsible for maintaining outlet safety and sanitation standards at all times. 始终确保部门的安全和卫生标准。 3. Enforce Marriott’s 43-point sanitation checklist by having all outlets inspected on a monthly basis. 执行万豪的43条卫生标准，每月对部门进行检查。 4. Be responsible for asset management of all outlet property and facilities. 负责本部门的所有固定资产和流动资产。 5. Assist the follow-up after the maintenance inspection on a weekly basis. 做好每月预防性的维修检查。 6. Enforce Marriott’s Principles of Hospitality at all times. 始终贯彻万豪热情好客的原则。 【岗位要求】 1. Good command of Written and Spoken Mandarin 流利的普通话 2. Good knowledge of Conversational English 流利的英语 3. 1. Minimum 1 year experience working in restaurant of a sizeable organization 至少一年的餐厅工作经验。

【岗位职责】 1. Follow the opening and closing checklist thoroughly.     完全遵守开档和收档检查表。 2. Ensure that the Lobby Lounge is spotless at all times. 确保酒吧总是干净整洁。 3. Check on every table to ensure that it is clean, spotless and fully set up and that all silverware and glassware is spotless before any guests are seated at the table.  In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless. 检查每张桌子确保它们是干净的、无脏污的而且完全摆好台，并且在客人入座之前所有的银器和玻璃杯是无脏污的。除此之外,检查确保所有的椅子上没有面包屑，地毯是无脏污的。 4. Check on guests to get feedback on the quality of their drink, service, etc.  Immediately share any problems that arise immediately— inform the Manager immediately, but try to take care of the problem at once. 检查客人得到他们对用酒水的质量、服务等的反馈。立刻分享出现的任何问题，马上告知经理, 但是先试着马上处理问题。 5. Pitch in and help in service whenever the need arises.     每当哪里需要帮助时，马上加入并且帮忙。   6. Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions and give other suggestions.     对葡萄酒和菜单上的各种菜肴有很好的了解，以便能够帮助客人，回答问题并给出其他建议。 7. Be thorough in knowledge of the hotel, services offered, operating hours of all food and beverage outlets, etc.     全面了解酒店提供的服务、营业时间及餐饮服务等。 8. Work with the cashier. 如果需要的话，和收银员一起工作。 【岗位要求】 1. Demonstrated good hospitality and communication skills. 良好的沟通技巧并热情好客。 2. Good communication skill in Mandarin and minimum knowledge of English. 良好普通话沟通能力和最基本的英语基础

【岗位职责】 1.Follow the supervisor's work assignments and diligently perform guest fitness services and cleaning tasks in accordance with work standards and quality requirements. 服从领班的工作安排，按照工作规范和质量标准，认真做好宾客健身服务和清洁卫生工作。 2. Carefully provide fitness service demonstrations and guidance according to guests' requests. 根据宾客要求，认真做好健身服务示范、指导工作。 3. Responsible for inspecting, maintaining, and reporting repairs of all fitness equipment; ensure proper use of the facilities to maintain their good condition and effectiveness. 负责做好各类健身设施设备的检查、保养、报修工作，正确使用健身设施设备，确保完好有效。 4. Strictly enforce all fitness service regulations, implement safety measures for fitness activities, and ensure guest safety. 严格执行健身服务各项规定，做好健身活动的安全防范工作，确保宾客安全。 5. Provide beverage service to guests promptly and warmly, and carefully keep accurate beverage records. 热情快捷地为宾客提供饮料服务时，并认真做好饮料记帐工作。 6. Keep timely booking records to ensure error-free operations. 及时做好预订记录，保证工作无差错。 【岗位要求】 1. Education level not specified; at least 1 year of relevant work experience required. 学历不限，1年以上同类型工作经验。 2. Familiar with fitness services and the use and maintenance of fitness equipment, as well as knowledge of hygiene and health care. 熟悉健身服务和健身器材的使用，保养知识，了解卫生保健知识。 3. Familiar with the basic knowledge and service skills of a fitness gym. 熟悉健身房的基本知识和服务技能。 4. Able to work independently in accordance with service procedures and quality standards. 能按服务工作规范和质量标准独立进行工作。

【岗位职责】  1. Limit access to guest rooms while cleaning by following departmental procedures. 按照部门的程序，在打扫房间的时候限制客人进入客房。 2. Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards. 按照标准更换房间内的客人用品，如洗漱用品、玻璃杯、杯子、床单、毛巾、纸巾、咖啡、印刷品和洗衣袋。 3. Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards. 用干净的物品替换脏床单(如床单、枕套)和毛巾布(如毛巾、浴袍)，遵循正确的床的制作和折叠标准。 4. Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror. 清洁浴室，包括浴缸/热水浴缸/淋浴器、卫生间、地板、水槽和镜子。 5. Remove trash, dirty linen, and room service items from room and balcony/patio. 从房间和阳台/露台上清理垃圾、脏床单和客房服务用品。 6. Straighten desk items, furniture, and appliances and restore to original positions. 清理桌子上的物品、家具和电器，并恢复到原来的位置。 7. Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door). 灰尘，抛光，清除墙上和家具上的痕迹(例如，电器，家具，冰桶，荣誉酒吧，踢脚板，壁架，入口门)。 8. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). 用真空吸尘器清理地毯，并负责地板保养(如客房和走廊)。 【岗位要求】 1. Interpersonal Skills：Customer Service Orientation，Team Work，Diversity Relations Interpersonal Skills. 各项人际关系技巧及能力。 2. Positive Demeanor，Safety Orientation，Presentation，Stress Tolerance，Integrity. 诚实正直，有良好的抗压能力。 3.   At least 1 year of related work experience and experience. 一年以上的职位工作经验。

【岗位职责】 1.comply with hotel’s policies, regulations, and service standards. 遵守酒店的规章制度和服务标准。 2.Report to the Manager of Loss Prevention 向防损经理报告。 3.Set up high sense of responsibility and career, faithful and responsible, contend for being an excellent employee. 树立高度的责任感和事业心，忠于职守，尽职尽责，争做优秀员工。 4.Punctual on duty, does not leave the post when on duty, does not do private affairs and does not make use of the work to commit a fraud. 按时上下班，不迟到，不早退，不得擅离岗位，不得利用工作之便进行违法犯罪活动。 5.Help to keep a safety work environment in the hotel. 积极协助主管做好酒店内的安全防范工作。 6.Take the shift procedure well when on and off duty, and should be clear. 上下班要做好交接班手续，且要清晰完整。 7.Work neatly dressed, dignified appearance, full of spirit, adhere to civilized duty. 着装整齐，仪容端庄，精神饱满，坚持文明执勤。 8.It is strictly prohibited to infringe upon the personal rights of others, and do not damage the image of the hotel. 严禁侵犯他人人身权利，不做有损酒店形象的行为。 9.Familiar with and master the standard operation of fire fighting and monitoring system equipment and check the normal operation status. 熟悉和掌握消防、监控系统设备的标准操作和检查正常运行状态。 10.Carefully handle each alarm signal sent by the system equipment, and complete the operation of alarm elimination or alarm procedure according to the standard within the specified time. 认真处理消防、监控中心各系统设备发出的每一个报警信号，并在规定的时间内按标准完成各项消警或接报警程序的操作。 11.Responsible for the normal test and daily maintenance of the fire control system and monitoring system equipment, report and repair the equipment failure in time. 做好消防系统及监控系统设备的正常测试日常保养工作，发现设备故障及时报修和报告。 【岗位要求】 1. Ability to work independently according to work specifications and requirements. 能按工作规范和要求独立进行工作。 2. Have general language and writing skills. 具有一般的语言和文字表达能力。 3. Understand the basic knowledge of security and master the knowledge of security monitoring business. 了解保安基础知识，掌握保安监控业务知识。 4. Ability to operate office software. 能够操作办公室软件。

岗位职责： 1.当班时保证所分配公共区域含卫生间及外围干净整洁、味道清新； 2.正确使用清洁工具和机器设备； 3. 严格按照酒店标准进行对客服务； 4.服从领导的工作安排。 任职要求 1.身体健康，而且适应长时间工作； 2.能够承受工作压力。 本岗位只招已达到法定退休年龄的人员，不符合条件的请勿投递。

负责万豪万枫酒店前台系统入住与登记，公安系统检查与退房，酒店系统夜审（房价核查），第二天需跟进事宜的交接，处理应对突发事件，确保前台夜间始终有人值守，具备责任心，上进心

【岗位职责】 1. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 按照酒店特定程序处理紧急情况（例如，撤离、医疗紧急情况、自然灾害）。 2. Identify and correct unsafe work procedures or conditions and report them to management and security / safety personnel. 识别和纠正不安全的工作程序或条件，并或向管理层和安全人员报告。   3. Protect the privacy and security of guests and coworkers. 保护客人和同事的隐私和安全。   4. Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with hotel policies and procedures. 确保制服、名牌和个人外表干净、卫生、专业，并符合酒店的政策和程序。 5. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN) to resolve issues, delight, and build trust. 积极地倾听并响应客人的问题、关注和要求，使用品牌特定的流程（例如，LEARN）来解决问题和建立信任。 6. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 欢迎并感谢每一位客人，微笑、眼神交流、友好地口头问候，尽可能使用客人的姓氏。 7. Thank guests with genuine appreciation and provide a fond farewell. 衷心感谢客人，并向他告别。 8. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible. 预测客人的服务需求，包括询问客人的问题以更好地了解他们的需求，观察 / 倾听客人的喜好，并尽可能地根据他们的喜好行事。 【岗位要求】 1. Basic knowledge of hotel & Front Office 具有对酒店行业以及前厅部的基本知识的了解 2. Good finance knowledge 良好的财务知识或概念 3. general good attitude and appearance and with potential to easily learn the skills 具有良好的仪态、积极的态度和学习的潜力

【岗位职责】 1、负责西餐热菜厨房的日常运营管理，确保菜品出品质量符合酒店标准 2、制定热菜菜单并定期更新，根据季节和市场趋势调整菜品结构 3、监督食材采购、验收及储存流程，控制食品成本与损耗 4、培训并指导厨房员工，提升团队专业技能和工作效率 5、严格执行食品安全与卫生管理制度，确保厨房操作符合HACCP标准 6、协调与其他厨房部门的工作配合，保障出餐速度和宴会接待质量 7、负责厨房设备维护保养，确保设备正常运转 【岗位要求】 1、2年以上西餐热菜厨房工作经验，1年以上主管或领班岗位经验 2、精通西式烹饪技法，熟悉各类热菜制作流程及标准 3、具备扎实的食品安全知识和厨房卫生管理能力 4、良好的成本控制意识和团队管理能力 5、能适应倒班工作制，承受高强度工作压力 6、具备创新意识，能持续研发新菜品 7、持有厨师职业资格证书者优先

【岗位职责】 1、负责客房清洁与整理工作，确保客房卫生标准符合酒店要求 2、及时补充客房用品，如毛巾、洗漱用品等 3、检查客房设施设备，发现问题及时报修 4、按要求完成客房布草更换与收送工作 5、遵守酒店安全规范，做好客房区域的安全检查 【岗位要求】 1、能适应倒班工作制，吃苦耐劳 2、具备基本清洁技能，注重工作效率 3、有责任心，工作细致认真 4、良好的服务意识，礼貌待客 5、身体健康，无不良嗜好

【岗位职责】 1、全面负责餐厅日常运营管理工作，包括人员排班、服务标准执行及现场督导，确保服务质量符合酒店标准； 2、监督食品卫生安全及餐厅环境卫生，定期检查设备设施维护情况，确保符合行业规范； 3、协调厨房与前厅工作衔接，优化出餐流程，及时处理客户投诉及突发事件； 4、负责餐厅成本控制，包括餐具损耗管理、库存盘点及物料申购审核； 5、组织员工服务技能培训，制定并落实新员工带教计划，提升团队专业水平； 6、分析经营数据（如上座率、客单价等），提出运营改进方案并推动执行。 【岗位要求】 1、具备餐饮服务基础操作知识，熟悉中西餐服务流程及宴会接待标准； 2、掌握食品安全法规及5S管理要求，持有健康证优先； 3、具备较强的现场协调能力，能高效处理服务中的突发问题； 4、语言表达清晰，能完成基础业务培训及客户沟通工作； 5、有团队管理经验者优先，接受酒店管理/旅游管理专业应届毕业生； 6、能适应倒班工作制，节假日及高峰期需在岗值守。

【岗位职责】 1、负责酒店内各类设施设备的日常维修、保养及故障排除，包括但不限于水电、空调、管道、门窗、家具等； 2、定期检查酒店公共区域及客房的设施运行状况，确保设备正常运转； 3、及时响应各部门的维修需求，快速解决突发问题，保障酒店运营顺畅； 4、协助完成酒店小型改造、装修及设备安装工作； 5、严格按照安全操作规程作业，确保维修过程中的安全与规范； 6、做好维修记录，定期汇总上报设备运行情况及维修数据； 7、配合其他部门完成临时性工作任务。 【岗位要求】 1、具备基本的水电、木工、泥瓦等维修技能，能独立处理常见设施故障； 2、熟悉常用工具及设备的使用方法，动手能力强； 3、工作认真负责，吃苦耐劳，能适应弹性工作时间及紧急维修任务； 4、具备安全意识，遵守操作规范，无不良工作记录； 5、有酒店或物业维修经验者优先，无经验者可提供培训； 6、身体健康，能适应一定强度的体力劳动。