工作地点：南部县升钟湖 岗位职责： 1、协助店长对餐厅进行管理，确保餐厅执行酒店政策方针和公司的品牌标准。 2、对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力。 3、提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变。 4、在工作中和下属员工沟通，维护已确定的政策和方针。 5、保持操作台的干净和整齐。 6、和厨房保持有效的沟通。 7、良好的工作氛围和下属员工良好的工作关系。 8、问候客人，处理评论和问题，无论何时都要在用餐中提高销售关注收入。 9、向客人推荐菜单的食品和酒水，适当的为客人点单和服务食品和酒水。 10、维护良好的客户关系和提高个人的修养。 11、依据库存的要求来采购物品。 12、接受店长安排的其它工作。 任职资格： 1、了解餐厅及吧台的产品出品，熟悉西餐、酒水、咖啡等文化，能全面负责员工的培训工作。 2、具有较强的组织协调管理能力，能全面负责餐厅的营业工作。 3、具有2年相关岗位从业经验，具有星级酒店从业经验者优先。

【岗位职责】 1、负责酒店内外部的安全巡逻，及时发现并处理安全隐患 2、监控酒店各区域的安防系统，确保设备正常运行 3、处理突发事件，包括但不限于火灾、盗窃、纠纷等，并按规定程序上报 4、协助客人及员工的安全需求，提供必要的安全服务 5、维护酒店秩序，防止未经授权的人员进入限制区域 6、完成上级交办的其他安保相关工作 【岗位要求】 1、具备良好的职业道德和责任心，无不良记录 2、身体健康，能适应倒班工作制 3、具备基本的消防安全知识和应急处理能力 4、有较强的观察力和沟通能力，能妥善处理各类突发事件 5、有相关安保工作经验或退伍军人优先考虑 6、服从管理，具备团队合作精神

【岗位职责】 1、负责办公室日常行政工作，外来人员接待，电话接听、转接、记录、反馈。 2、起草、修改、传达行政通知、报告、备忘录或相关文稿公函，复印文件及收发传真、信件、报刊、文件、包裹等。 3、维护日常办公秩序管理办公环境清洁卫生。 4、组织办公室各种活动和会议。 5、日常办公用品申领、发放、登记管理，办公室设备管理。 6、管理档案、通讯录等文件资料，员工考勤统计及外出人员管理。 【岗位要求】 1、大专毕业或同等学历。 2、熟悉酒店各种规章制度及消防知识。 3、对所学管辖的工作具有良好的组织实施能力。 4、有较好的文字和语言表达能力。 5、汉语言文学毕业者优先。 6、男士优先。

1、日常厨务管理：全面负责西厨房日常出品运营工作，统筹西餐冷热菜、沙拉、扒类、甜品、简餐等全品类菜品制作，合理安排班组员工排班、分工及工作调度，把控厨房整体工作效率，保障后厨有序运转。 2、出品质量把控：严格遵守西餐标准化菜谱、配比及操作流程，全程管控菜品口感、品相、分量、温度及摆盘标准，及时优化出品细节，杜绝出品失误、差评及浪费问题，保障菜品品质稳定统一。 3、食材与成本管控：负责每日食材的验收、储存、解冻及领用管理，检查食材新鲜度、保质期，分类规范存放食材；严格控制后厨食材损耗、水电及物料消耗，配合厨师长完成成本核算、库存盘点，杜绝铺张浪费，降低运营成本。 4、卫生与安全管理：严格执行食品卫生法及门店食品安全管理制度，落实厨房管理标准，每日监督操作台、厨具、设备、库房的清洁消杀工作；规范员工操作流程，规避食品安全、用火用电、设备操作风险，排查后厨安全隐患，保障后厨安全生产。 5、团队管理与培训：协助厨师长开展团队管理工作，监督班组员工仪容仪表、考勤纪律、服务规范及操作标准；对新员工进行岗前操作培训、流程指导，纠正不规范操作，提升团队整体厨艺水平和职业素养，打造高效合规的后厨团队。 6、配合运营工作：熟练配合门店营业、宴会、团建、自助餐等各类专项出品工作，提前做好备料、备货、设备调试工作；主动对接前厅，及时处理出品问题、客诉反馈，优化出品效率，提升顾客用餐体验；完成厨师长交办的其他各项工作。

工作职责： 1、负责本部门日常招聘接待和其他行政工作。 2、协助人事及培训部做文书工作。 3、协助完成基础人员档案管理工作。 4、协助组织员工生日会及其他员工活动的拍照及摄像工作。 5、定期更换员工宣传栏的内容。 6、完成领导交办的其他工作。 任职资格： 1. 党员优先，本科及以上学历，人力资源管理、工商管理、心理学或相关专业优先； 2. 具备1年及以上国际联号品牌酒店同岗位工作经验，熟悉劳动法律法规及基础人事操作流程； 3. 具备良好的沟通协调能力、服务意识和责任心，工作细致严谨，具备较强执行力； 4. 熟练使用Office办公软件，具备基本的数据整理与文档处理能力； 5. 遵守职业操守，严格保护员工个人信息隐私，恪守招聘公平公正原则； 6.具有中英双语的文字综合能力和口头表达能力。

【岗位职责】 1、负责制定并执行酒店销售战略，完成年度销售目标，提升酒店市场份额和品牌影响力； 2、带领销售团队开拓和维护客户资源，包括企业客户、旅行社、会议团队等，建立长期稳定的合作关系； 3、分析市场趋势和竞争对手动态，制定针对性的销售策略和促销方案； 4、协调酒店各部门资源，确保销售计划的顺利实施，提升客户满意度和回头率； 5、定期提交销售报告，包括业绩分析、市场反馈及改进建议，为管理层决策提供数据支持； 6、参与重大客户谈判和合同签订，确保酒店利益最化； 7、负责销售团队的培训和管理，提升团队整体业务能力和执行力。 【岗位要求】 1、具备出色的销售能力和市场敏锐度，能够独立制定并推动销售计划； 2、优秀的团队管理经验，能够激励和带领团队达成业绩目标； 3、具备较强的客户开发和维护能力，擅长商务谈判和关系管理； 4、熟悉酒店行业市场动态和运营模式，有相关行业经验者优先； 5、具备良好的数据分析能力和逻辑思维，能够根据市场变化调整销售策略； 6、抗压能力强，适应快节奏工作环境，能够接受出差和灵活的工作安排； 7、具备优秀的沟通协调能力和职业素养，能够与各部门高效协作。

南京苏宁钟山国际高尔夫酒店                                                                                                      Complete responsibility for the highest level ofsanitation and hygiene standards in the hotel. To ensure all food served toguests and employees are free of harmless, chemical and physical contamination,and all work areas conform to minimum requirements set by local healthauthorities. 履行酒店的最高卫生标准。确保向客人及员工提供的食品无害、无化学品并且无污染，所有的工作区域都符合当地政府的卫生要求。 CORE WORK ACTIVITIES岗位主要工作职责 Administration 行政 ·          As authorized by theGeneral Manager, responsible for the overall Hygiene inspection ofthe hotel, conductoverall inspection, supervision and coordination of operation departments. 经总经理授权，负责酒店整体食品卫生安全检查，并对职能部门进行全面的检查、监督和协调。 ·          Establish and revise food safety managementsystem, hygiene inspection standard and system, to ensure that standards are inaccordance with the operations manual; and arrange the quality inspectionimplemented by routine inspection, spot check and special inspection. 建立食品安全管理体系、标准与制度，确保所有工作符合酒店标准；采用常规检查、抽查、专项检查等方式安排实施。 ·          Be good knowledgeablewith brand hygienestandard make sure all the brand standards are implemented. 熟知酒店品牌食品安全标准以及各运营部门服务标准和流程，并确保品牌标准在酒店得以执行。 ·          Work closely with local administration and implement relevant regulationstrictly. Attend regular organized meeting and training, studying the latestrequirements. 与当地市场监督管理局紧密合作，严格执行其规定，并定期参加其组织的会议、培训，学习有关的最新要求。 ·          Maintains a steadyflow of communication to General Manager and all department heads. 与总经理以及各部门负责人保持经常稳定的沟通。 ·          Work closely withHODs to assess service standards and delivery on a regular basis. 与部门总监/经理密切合作，定时评估服务及服务标准。 ·          Reportsfoodsafetyinspection daily at the morning briefing with updates and highlights points forimprovement. 每天早会基于前一天卫生检查情况进行反馈，分享最新内容并强调需要改进的地方。 ·          Conducts Food Safety regular (monthly)meetings to review, discuss areas of improvement, root cause analysis,brainstorm ideas, and review the ongoing action plan to improve guestexperience in the hotel. Explaining new directions and policiesand procedures at the same time. 定期组织召开食品安全例会，就食品安全工作做出回顾，讨论需要改进的领域，分析根本原因，开展头脑风暴，并回顾正在实施的行动计划来提高酒店的食品安全水平，同时在会上解释新的政策和方向。 ·          Prepare and checkdaily and monthly records and inspection reports, and other reports as required. 按需求准备及检查食品管理相关的各种日报表、月报表及其它工作报告。 ·          Organize the food safety training of related department. 组织安排食品管理相关培训。 ·          Obey the MOD dutyroster, apply to get approve in advance if will have any changes. 服从周末及节假日行政值班表，如需调整，需要提前申请并得到同意 Financial and RevenueResponsibilities 财务及收入职责 ·          Recycles where-everpossible and enforces cost saving measures to staff 在任何可能的情况下进行资源循环利用，增强员工的成本控制意识。 Training and HumanResources 培训和人力资源 ·          The Hygiene Manageridentifies training needs based on daily inspection reports. Trainingneed tocommunicated to the respective department head and Hotel Training Department.Departmental training plans should include trainings to address shortfalls in daily opreation based onservice standards. Training records need to be maintained for checking and validationpurpose. 卫生经理日常检查内容确定培训需求。与相对应的部门经理和培训发展部沟通培训需求。根据食品卫生标准，部门培训应重点应对操作中的短板。保存培训记录以便检查和确认。 Guest ServiceResponsibilities 对客服务的责任 ·          Maintains appropriatestandards of dress, hygiene uniforms, appearance and posture. 保持恰当得体的着装，制服整洁，言谈举止端庄优雅。 ·          Have direct contactwith guests to collect direct feedback and facilitate new ways of collectingmore in-house feedback. 直接与客人沟通以获得客人的直接反馈，并寻找更多新的途径来获取在店客人的反馈。 ·          Supervises the abovementioned positions to ensure maximum guest satisfaction. 管理和督导各部门的工作以确保客人得到最满意的服务。 ·          To handle the guest complainactively, to deal with the guest with win-win result. 主动参与处理客人投诉，妥善处理，既让客人满意也要维护好酒店利益。 ·          Visit long staying& regular guests, to build and maintain a good relationship with them. 保证重要客人得到特殊关注；拜访长/常住客，与客人建立良好的关系。 ProfessionalTechnical Responsibilities 专业技术责任 ·          Effectivecommunication skills in both Chinese & English. 有效的中英文沟通能力。 ·          Strong experiencewith the setup and management of a Food Safety Management System. ·          对食品安全管理体系的建立及管理具有丰富的经验。 ·          Experience inpartnering and working closely with different stakeholders at various levelsincluding Regional/Global teams. 与各个级别的相关团队成员包括区域/全球团队有过合作经验以及紧密的工作关系。 ·          Possess leadershipquality and supervisory skills, independent, committed and well-organized. 具备领导才能，独立性强、忠诚可靠并具良好的组织计划能力。 ·          Be expert of OfficeSoftware. 熟练操作办公软件 ·          Detail-oriented andgood at analytical. 注重细节，善于分析。 ·          Multi-disciplinary,multi-tasked 遵从各项标准；多任务处理能力 ·          2-3 years as Hygiene Manager in5-star 5 Star category Hotel. 具有五星级酒店两至三年卫生经理经验 Miscellaneous 其他 ·          Comply with every reasonable request fromGeneralManager/Hotel Management within an amount oftime that it takes to comply under normal circumstances. 在工作遵守总经理/管理层所发出的一切合理要求，并且遵循、完成工作。 ·          All staffs may beassigned to other duties in the hotel as and when required by business levels. 当涉及到商业层面时员工须签署酒店内相关其他责任。 GENERAL DUTIES: 一般职责： ·          Abide by Hotel’s andDepartment’s policy & procedure. 遵守酒店及部门的各种规章制度。 ·          Perform other relatedduties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目。 Health and Safety 健康与安全 ·          Ensure that allpotential and real Hazards are reported immediately and rectified 确保所有潜在的和实际的危险是被立即报告和纠正的。 ·          Ensure that allemergency procedures are rehearsed, implemented and enforced to provide for thesecurity and safety of guests and Staffs 为了客人们和员工们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。 ·          Ensure the safety ofthe persons and the property of all within the premises by fairly applyingHotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人生和财产安全。 ·          Ensure all Staffwithin the department work in a manner which is safe and unlikely to give riskof harm or injury to selves or others 确保所有员工都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 ·          Use safe manualhandling techniques and practice safe work habits following hotel industryHealth, Safety and Environment policies, maintain procedures to minimize ourimpact on the environment and prevent pollution. 遵循酒店健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密制度 ·          Ensureconfidentiality and secure storage of all intellectual property and data bases,both hard copy and electronic. Adhere to hotel industry Internet and Emailpolicy 确保保密和安全的存储所有知识产权和数据，包括所有印刷品和电子软件。遵守酒店互联网和电子邮件政策。 ·          Ensure Hotel, Customerand Staff Information or transactions are kept confidential during or afteremployment with the company.  保证酒店、客户和员工的信息，交易期间或在公司就业后信息保密。 To be fullyconversant with: 需要遵守的 ·          Hotel fire procedures 酒店消防规则 ·          Hotel securityprocedures 酒店保安规则 ·          Hotel Health andSafety policy and procedures 酒店健康与安全政策和规则 ·          Hotel Facilities andattractions 酒店设备设施和功能介绍 ·          Hotel standards ofoperation and departmental procedures 酒店运营部门程序标准 ·          Methods of acceptedpayment of the company 公司的财务政策 ·          Short and long termcompany marketing promotions 短期和长期的公司市场推广项目 NOTE 备注： This document reflects the job content at timeof writing and will be subject to periodic change in the light of changingoperational and environmental requirements. Such changes will be discussed with the job holder and the jobdescription amended accordingly. 本文件反映的相关岗位职责以尽数列出，其内容会根据业务和环境的要求阶段性变化。相应变化将与该岗位员工沟通，并且岗位职责描述也将根据实际情况进行修改。

岗位职责： 1.确保酒店成本控制部，收货部和仓库的日常操作顺利而高效，并协助成本控制经理控制酒店的餐饮和其它用品的成本，使之最小。 2.对餐饮的食品和饮料进行成本核算。 3.与采购部沟通，以确保采购货物及时送到。 4.确保所有采购的物品经过验收部门的验收，并与采购定单相核对。 5.确保瓷器，玻璃器皿，银器等的安全。 6.对瓷器，玻璃器皿，银器等进行3个月一次的盘点。 任职要求： 1.确保能熟练操作Excel 和Microsoft Word。 2.有会计背景，最好持有会计证书。 3.酒店资产的安全，避免损失。

Retrieve and serve alcoholic / non-alcoholic beverages and food orders to guest tables; direct servers and runner on table service in assigned station according to banquet specifications, courteously and efficiently. Assist in the maintenance of the Banquet area and equipment. Welcome and acknowledge all guests in the response section according to company standards.

1、负责规划酒店的市场发展策略，把握酒店在行业中的发展方向，完成酒店在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 岗位要求 1、学历要求：市场营销或相关专业本科以上学历，广告、市场营销、新闻、大众传播等相关专业优先 2、工作经验及年限：八年以上酒店营销工作经验，五年以上管理工作经验 3、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 5、通用技能（计算机/语言等）熟练使用办公软件。普通话标准流利 6、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力

岗位职责: 1. 管理厨房部切配方面所有工作，负责食材的切割、分拣和预处理工作，确保符合菜品制作标准。 2. 根据厨房需求合理准备配料，保障出餐效率与质量。 3. 管理切配区域的日常运作，确保工作流程有序进行。 4. 监督食材使用情况，控制损耗，保证原料合理利用。 5. 指导切配人员完成工作任务，提升团队操作规范性。 任职要求： 1.有大型自助、宴会（200人以上）统筹工作经验。 2.有5年以上带团队的经验。 3.有管理经验，会做考勤、会培训、会带教。能统筹管理部门冷库、冰箱等收档工作。 4.身体健康态度积极、服从管理，性格大方开朗。

在收货过程中能够识别物品规格和质量从而判断物品好坏。 熟知收货程序。并了解万豪和酒店的标准及要求。 确保所有采购物品、借入物品、展示品或与运作相关的、进入酒店的物品都经过收货部门并被登记在收货记录上。 确保收到的采购物品符合采购标准。将供应商的发票和送货单与采购单和每日市场清单比较,确保物品的价格、数量和质量符合订购标准。 在肉类、家禽和海鲜到货时，通知厨师长。然后给这些物品贴上标签，同时将标签下联连同收货报告和发票一起送到成本部。 当收到工程备件或机器时，应当与工程部代表一起检测并一起在收货报告上联署签名。 对于送达物品的短缺，应当准备一份汇总表送交采购部，同时复印给相关部门及成本部。 严格按照制度程序执行。确保收到的都是有下订单的物品。加以说明的部分送货是可接受的，酒店不会对未送达、质量不合格或是价格高于协商价格的物品付款。 立刻转移已接收的物品到相应的仓库或使用部门以减少失窃或质量下降的风险。 填完后的收货报告与物品一起传送到相关部门签收。 所有收货报告与相关附件须正确装订并送交相关部门。

【岗位职责】 1、负责员工餐厅各类中式点心的制作与出品 2、根据每日用餐需求准备适量点心食材 3、维护点心制作区域的卫生与设备清洁 4、定期研发新式点心品种 5、配合厨房其他岗位完成餐品供应 【岗位要求】 1、掌握蒸、炸、烤等中式点心制作工艺 2、能独立完成20种以上基础点心制作 3、具有食品安全意识与基础厨房安全知识 4、能适应早晚班轮换工作制 5、有集体食堂或员工餐厅工作经验者优先

【岗位职责】 1、负责饼房日常运营管理，包括人员排班、工作分配及现场督导，确保出品质量与效率； 2、制定并执行饼房生产计划，控制原材料成本，优化库存管理，减少浪费； 3、研发新品甜点及面包，定期更新菜单，满足客户需求并提升市场竞争力； 4、监督食品安全与卫生标准，确保操作流程符合酒店及行业规范； 5、培训并指导饼房员工，提升团队专业技能与服务意识； 6、协调与其他部门的合作，保障宴会、餐厅等需求的及时供应。 【岗位要求】 1、具备扎实的西点制作技能，熟悉各类甜点、面包及巧克力工艺； 2、有一定的团队管理经验，能够有效调动员工积极性； 3、注重细节，对食品品质与卫生有严格要求； 4、具备创新意识，能根据市场趋势开发新产品； 5、适应高强度工作，能灵活应对突发情况； 6、持有相关职业资格证书（如西点师证）者优先。

岗位职责 1、负责前台接待的日常工作；  2、办理入住，退房登记；  3、积极回答客人的日常咨询；  任职条件 出色的协调与沟通能力，礼貌热情待客；

工作职责： • 卓越客户服务：在值班期间，您将作为客人的主要联络点，处理查询、投诉和特殊要求，以确保客人满意。监控客人反馈，及时解决服务问题，并实施服务恢复策略，以保持高水平的客人满意度。 • 运营监督与协调：监督各部门的日常运营，确保前台、客房服务、餐饮和其他团队协调一致，提供无缝服务。确保所有员工在值班期间遵守酒店政策、程序和标准，保持运营效率。 • 员工监督与团队领导：在值班期间管理和支持员工，提供指导和指导，确保运营顺利和高效。进行每日简报，确保所有团队成员了解客人到达情况、特殊要求以及当天的任何运营重点。 • 问题解决与问题解决：及时专业地处理和解决客人投诉或运营问题，确保服务恢复工作超出客人期望。预测服务交付中的潜在挑战或瓶颈，并采取主动措施防止中断。 • 危机与应急管理：负责处理值班期间的紧急状况或意外情况，包括医疗事故、安全漏洞和维护问题，确保遵守协议。与安全和维护团队协调解决紧急问题，优先考虑客人的安全和舒适。 • 报告与沟通：准备每日运营报告，总结客人互动、投诉以及值班期间遇到的任何服务挑战。向高级管理层通报重要更新或运营问题，并及时确保跟进任何未解决的问题。 • 跨部门协作：与所有酒店部门（包括客房部、工程部和餐饮部）密切合作，确保及时满足客人要求并保持服务标准。与预订和销售团队协调，以管理入住率并有效满足客人要求。 任职资格： 具有酒店前台或运营职位的工作经验，最好担任主管或管理职位。具有出色的领导能力和团队管理技能，能够激励员工提供高水平的客户服务。 具有出色的沟通和人际交往能力，能够专业地处理客户投诉和运营挑战。 具有很强的解决问题能力，能够在压力下保持冷静。 精通酒店物业管理系统 （PMS） 和一般运营程序。 精通英语；会其他语言者优先。 能够灵活安排工作时间，包括晚上、周末和节假日。

JOB OVERVIEW Manage all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. PEOPLE: Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. GUEST EXPERIENCE: Ensure front office staff provides guests with prompt service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. RESPONSIBLE BUSINESS: Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Perform other duties as assigned. May also serve as manager on duty. ACCOUNTABILITY This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee subordinate supervisors. QUALIFICATIONS AND REQUIREMENTS Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.

·         To function as the Production Manager for all culinary goods and products of hotel, ensures that all products are in accordance to the Brand Standards and Hotel required Standards of Performance, ensures that food cost are kept in line and that Business Plan objectives are achieved, ensures professional people management. ·         作为酒店所有厨房的生产经理，确保所有出品均依照品牌标准及酒店要求，确保控制食物成本并达成营运计划的目标，确保专业的人员管理。 At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. ·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 ·         行政 ·         Administration ·         确保厨务部的各项活动及标准均与集团策略保持一致，同时充分介绍、落实及保持酒店的要求。 ·         Ensures that culinary activities and standards are aligned with the respective Corporate Strategy, and initiatives of hotel.  Establishes and adheres to hotel specifications and standards which are used to ensure that standards are introduced, implemented and consistently maintained. ·         监督各个部门的操作手册的准备和更新工作。 ·         Assists in overseeing the preparation and update of individual Departmental Operations Manuals. ·         组织及参与部门的例会，保证酒店内部信息的有效沟通及会议的有效性。 ·         Conducts and attends regular communications meetings and ensures that departmental briefings and meetings are effective and coordinated as necessary. ·         宾客服务 ·         Customer Service ·         确保所有厨房员工时刻提供给客人如品牌承诺的服务。 ·         Ensures that all culinary employees deliver the brand promise and provide exceptional guest service at all times. ·         确保所有厨房员工对酒店其他部门的同事，也就是我们酒店的内部客人也要保证始终如一的高品质服务。 ·         Ensures that all culinary employees also provide excellent service to internal customers as appropriate. ·         在厨房里观察员工和客人/员工和其他部门同事的互动， 并确保关系良好、正常。有需要时需指导员工。 ·         Spends time observing employees to guests / employee to employees’ interactions.  Ensuring these are always appropriate and coach employees when necessary. ·         在处理客人投诉时提供及时、有效而有礼的服务，确保达到专业、高品质的工作水准。及时的跟进以确保提供高效、令客人满意的解决方案。 ·         Handles all guest and internal customer complaints and inquiries in a timely, courteous and efficient manner.   Following through to make sure problems are resolved satisfactorily. ·         确保与客人及同事的良好的互动，保持专业和睦的工作关系。 ·         Ensures positive guest and colleague interactions, maintaining professional and positive working relationships. ·         ·         财务 ·         Financial ·         利用工作轮换、工作的多样性及丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。 ·         Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. ·         保证为客人提供最高水平的服务，同时完成部门的商业目标使利润大化。 ·         Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise. ·         确保最低的成本架构为但同时为客人提供品牌承诺的服务。 ·         Ensures the lowest possible cost structures whist also delivering the Brand Promise to the guests. ·         协助完成餐饮部年度营运计划的准备。 ·         Assists in the preparation of the Annual Business Plan for Food and Beverage. ·         对经营业绩进行战略分析以更便于得到准确而有意义的预测，适当的时候也让各个部门经理参与其中。 ·         Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.        ·         以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候也让各个部门经理参与其中。 ·         Proactively manages costs based on key performance indicators, working through the respective Heads of Department as appropriate. ·         确保财务记录的保留、钱款处理以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 ·         Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. ·         协助管理库存，保养厨房内的设施， 和其他固定资产。 ·         Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. ·         帮助指导配料的输入，菜谱和其他数据的总结，维持物料管理和成本审查的顺利进行。 ·         Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions. ·         ·         市场营销 ·         Marketing ·         准备，落实，更新年度市场计划，当有需要时将部门细分。 ·         Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department. ·         及时分析当地的，国内的和国际的市场及供应商趋势，保证酒店的竞争力。 ·         Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. ·         鼓励各下属部门负责人建立良好的公共关系，为酒店提供更多的商业机会。 ·         Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business. ·         不断创新，提高餐厅的营业率。 ·         Continuously explores ways to support outlets in creating products that help to maximise revenues and profits. ·         协助提高酒店知名度和营业额的市场和公共关系的机遇。 ·         Assist in Marketing and Public Relations opportunities to increase awareness and business levels。 ·         营运 ·         Operational ·         充分介绍、落实及保持各项的品牌标准。 ·         Ensures that all Brand Standards have been introduced, implemented and maintained as appropriate. ·         监督各部门的运作，尤其在高峰时间，有需要的时候对部门的工作作调整，以提高工作效率。 ·         Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. ·         充分介绍、落实及保持酒店标准。 ·         Ensures that all Touches of hotel are introduced, implemented and consistently maintained. ·         基于神秘客人调查的结果，尽快改善及实行相关改正。 ·         Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. ·         激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。 ·         Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. ·         与行政委员会积极配合，学习主动灵活的工作方式，为酒店的客人提供优质的服务。 ·         Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. ·         保证所有厨务部员工以积极灵活主动的方式与其他部门的员工协作，我们的精神是：团队协作. ·         Ensures that all employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. ·         确保每个员工知道市场上的应季的和新兴的原材料。 ·         Ensures that all employees are up-to-date with the availability of seasonal and new products on the market. ·         检查和监督食品生产的每个过程，在适当的时候提供反馈信息。 ·         Tastes and monitors products served throughout the operation, providing feedback where appropriate. ·         与采购部经理，和备餐厨房一起保证原材料的物美价廉。 ·         Works with the Purchase Manager in the procurement of the best product for the best price. ·         与管事部经理一起保证厨房的卫生状况，保养厨房中的仪器，将破损率将低，延长它们的使用寿命。 ·         Works closely with the Stewarding Manager to ensure that hygiene standards are maintained.  Supervises employees to make sure that operating equipment is cared for and properly used to maximise its useful life, and to minimise breakage and personal injury. ·         监督员工餐厅食品的质量，使员工餐厅的食品质量与其他的餐厅一样高。 ·         Oversees the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet. ·         人事 ·         Personnel ·         监督和帮助录用厨房部的员工。确保在筛选及录用员工时能依照酒店的职能标准。 ·         Assists in the recruitment and selection of all culinary employees.  Ensuring that Hotel guidelines and policies are fully implemented when recruiting and selecting employees. ·         监督餐饮部所有员工的出勤情况，保证部门内所有员工的，着装，仪表和个人卫生符合酒店的标准。 ·         Oversees the punctuality and appearance of all culinary employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. ·         给部门领导安培适当的培训或指导发挥他们的工作能力。 ·         Develops the skills and effectiveness of employees through the appropriate training, coaching and/or mentoring. ·         组织年度工作评估总结员工的进步，并在专业技能发展上给予支持。同时在各个部门中也组织工作评估，使每个员工都得到肯定和建议。 ·         Conducts annual Performance Development Discussions with key culinary employees.  Supporting employees in their professional development goals. ·         与培训部经理和部门培训员一起计划和落实为员工安排的培训。 ·         Plans and implements effective training programmes with the Training Manager and Departmental Trainers. ·         通过提供反馈信息和每月的总结会议帮助完善部门培训员。 ·         Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings. ·         激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。 ·         Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. ·         检查厨房每周的排班表，确保计划中体现了部门的商业目标和酒店的服务标准。 ·         Monitor weekly kitchen work rosters, making sure that they reflect business needs and other key performance indicators. ·         支持酒店人本品牌的落实。坚持贯彻酒店的核心理念文化和特色。 ·         Supports the implementation of The People Brand, demonstrating and reinforcing hotel Values and Culture Characteristics. ·         保证所有的员工熟悉我们的员工守则和规定。 ·         Ensures that employees have a complete understanding of and adhere to employee rules and regulations. ·         了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 ·         Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. ·         为员工意见调查的结果提供回馈，对合理要求作出相应的调整。 ·         Provides feedback on the results of the Employee Opinion Survey and ensuring that the relevant changes are implemented. ·         其他 ·         Other Duties ·         熟悉行业内的相关规定和员工法规。 ·         Is knowledgeable in statutory legislation in employee and industrial relations. ·         熟悉并严格遵守员工手册及管理人守则中的规章制度，及有关酒店关于防火、卫生、健康和安全的制度。 ·         Understands and strictly adheres to Rules and Regulations established in the Employee Handbook, Managers Guides and the Hotel’s policies concerning fire, hygiene and health and safety. ·         保证高标准的个人仪表。 ·         Ensures high standards of personal presentation and grooming. ·         与竞争酒店，商业伙伴和其他的组织建立和维持稳固的，专业的关系。 ·         Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. ·         根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 ·         Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. ·         根据安排出席酒店和部门的培训以提高技能和知识。 ·         Attends training sessions and meetings as and when required. ·         执行额外的合理的任务和职责。 ·         Carries out any other reasonable duties and responsibilities as assigned

【岗位职责】 1、全面负责餐厅日常运营管理工作，确保服务质量与运营标准 2、制定并执行餐厅服务流程、管理制度及操作规范 3、监督食品卫生安全及餐厅环境卫生达标 4、负责餐厅员工排班、培训及绩效考核 5、处理顾客投诉及突发事件，维护酒店品牌形象 6、控制餐厅经营成本，完成营收目标 7、协调厨房与前厅工作配合，优化用餐体验 8、定期分析经营数据并提出改进方案 【岗位要求】 1、具备餐饮服务行业管理经验者优先 2、熟悉餐厅运营流程及食品安全法规 3、优秀的团队管理能力和沟通协调能力 4、能承受工作压力，适应弹性工作时间 5、具备较强的服务意识和问题解决能力 6、普通话流利，掌握基础英语沟通能力 7、形象端正，具备职业素养

岗位职责 1、为清扫员分配任务。 2、按顺序巡视整个公共区域 3、按工作需求安排员工上班 4、确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器 5、要及时汇报地毯和家具的损坏，以便急修及降低损失 6、处理所有清洁方面紧急事件 7、跟踪急修事宜，确保维修已经完成 8、检查确保机器的被清洁、正常工作及妥善存放 9、检查所有洗手间，始终处于高卫生标准 10、与客房部、工程部、和其它部门合作以确保所有问题都得到沟通和处理 11、与公关经理协调沟通在一些特殊时间段安排足够的衣帽间、休息室服务 12、在有VIP客人时安排充分的洗手间服务员 13、检查楼梯确保卫生及清洁 14、每日与客房部经理会面交流 15、及时向保卫部报告可疑人物 16、确保个人仪表、仪容符合酒店酒店要求 17、完成主管分配的其它工作 岗位要求 1、有1年以上同星级客房管理工作经验。 2、熟悉客房部专业知识，会使用电脑。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

1.熟悉操作系统 2.熟知前台的工作内容及流程等

作为餐饮部的灵魂人物，厨师长不仅需要精湛的厨艺，更需要卓越的团队管理、成本控制、菜单开发以及创新能力。 招聘要求： 教育背景：烹饪专业、酒店管理或相关专业中专及以上学历。 工作经验：10年以上社会餐饮或度假酒店餐饮工作经验，其中至少5年以上同等岗位（行政副厨师长/厨师长）管理经验。 专业技能：精通中/西餐烹饪理论与实际操作，对本地江浙菜（或酒店所在地特色菜）有深厚理解。 具备极强的菜单研发能力，能结合西塞山当地时令食材（如春笋、茶叶、溪鱼等）设计特色菜肴。 精通食品安全国家标准。 管理能力：出色的团队领导力、沟通协调能力、财务预算及成本控制能力。 岗位职责： 出品管理：负责酒店所有餐厅（中餐厅、早餐、宴会、送餐服务等）的菜单设计、菜品研发及出品质量把控，确保符合度假酒店的高标准。 运营与成本控制：制定厨房年度预算，监控食品原料采购、库存及消耗，将食品成本控制在预算范围内，减少浪费。 团队建设：负责厨房团队的招聘、日常排班、绩效考核及专业技能培训，梯队化培养人才。 食品安全与卫生：严格执行食品安全法，监督厨房卫生、设备维护及消防安全，确保“零”食品安全事故。 客户关系：关注宾客反馈，根据意见及时调整菜品口味，必要时需到前厅与VIP宾客互动，提升度假体验

Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

工作职责： Key Responsibilities: Strategic Planning & Execution: · Develop and implement short and long－term strategic plans to achieve the hotel’s revenue and profitability targets. · Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity. · Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share. · Set pricing strategies and sales targets to optimize revenue generation. · Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed · Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packages Business Acumen: · Develop and implement sales strategies to Optimize occupancy and rate across all market segments. · Identify and pursue new business opportunities and build relationships with key clients and industry partners. · Analyze market data and trends to optimize revenue management strategies and pricing decisions. · Monitor and report on sales performance against targets and develop action plans to address any gaps. Communication & Collaboration: · Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities. · Collaborate efficiently with Revenue Management Consolidated Center （RMCC） to create high value for hotel performance. · Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives. · Represent the hotel at industry events and conferences to promote the brand and build awareness. · Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives. Leadership & Team Management: · Build, manage, motivate, and empower a high－performing team to achieve business objectives. · Provide clear direction, set expectations, and delegate responsibilities effectively. · Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement. · Conduct performance evaluations, provide constructive feedback, and support the professional development of team members. · Ensure compliance with company policies and procedures. Continuous Improvement & Innovation: · Stay informed about industry trends, best practices, and emerging technologies. · Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience. · Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals. 任职资格： · Bachelor’s degree and above. · Passion for the hospitality industry, and Customer－centric mindset. · A minimum of 5－8 years of experience in commercials, with at least 2－3 years in the commercial leadership role such as Commercial Manager or Commercial Director. · Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools. · Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience. · Fluent in written and spoken English