Accommodate all guest requests and needs expediently and courteously. 快速地并有礼貌地接受所有客人的要求和需要。 Handles guest complaints by following instant pacification procedures, ensuring guest satisfaction. 按照和平解决问题的方式正确处理客人的投诉并确保客人满意。 Handle, solve and register guest incidents and complaints by using Mystique program. 通过用Mystique程序处理，解决并登记客人投诉事件。

可接受实习生 MAJOR RESPONSIBILIES 责任概要 : 1. To ensure goods received by the hotel are of the correct quality and quantity as ordered by the hotel. 确保收到的货品数量与酒店订购的数量一致，货品质量完好。 2. Complete the required receiving records for goods received and update the Purchasing system where necessary. 完成收到货品所需的收货记录，并在必要时对采购系统进行更新。 3. To arrange for goods received to be placed into hotel storeroom or to be collected by concerned department. 将收到的货品存放在酒店的库房，或直接交由相关部门接收。 SPECIFIC DUTIES 工作任务 : 1. Ensure quantity of goods received matches hotel purchase order. 确保接收货品的数量与酒店采购的数量一致。 2. Check incoming goods to ensure they are of good quality and do not accept damaged goods. 检查收到的货品，以确保货品的质量合格，不接收有损坏的货品。 3. Return any unacceptable goods to supplier, update receiving records for goods returned and advise purchasing so that goods may be re-ordered. 退还任何不合格的货品给供应商，更新退还货品的接收记录，并要求供应商重新送货。 4. Transfer the daily receipt record to PAYABLE (AP) in a timely manner upon completion of review. 将每日收货记录审核完毕后，及时移交给应付(AP) 5. Maintain loading dock area in a clean and hygienic condition and ensure food handling safety standards are complied with. 保持收货区域的干净卫生，并确保与食品安全处理标准一致。 6. Maintain storerooms & storeroom shelving in a clean and hygienic condition in line with Marriott’s food handling safety standards. 按照万豪的食品安全处理标准，保证库房和货架的干净和卫生。 7. Complete other tasks assigned by superior 完成上级其他交办的任务。 8. Timely feedback in daily work of questions or violations of the problem, the daily work of doubt, to the superior supervisor or department director feedback doubts, seeking solutions. 及时反馈日常工作中发生的疑问或者违规问题，日常工作有疑虑的点，向上级主管或部门总监反馈疑虑，寻求解答。 9. Financial controller and G/L Supervisor/ Chief Accountant should be informed of any theft, damage or reported loss. 发生任何物品盗窃、损坏、报损的情况，应及时上报财务总监和总账主管/总会计师。 10. Ensure the monthly goods arrival into the system, does not affect the actual cost data of all departments 确保每月到货的货品入进系统，不影响各部门真实的费用数据 11. Check weekly the temporary purchase order/additional purchase order/other purchases that should be put into the system, whether the user department has made up the purchase order into the system in time, ensure that the receiving department can put the cost into the month in time 每周要及时检查临时采购单/加单/其他应入系统的采购,使用部门是否有及时补单入系统，确保收货部能及时将费用入当月。 12. Cooperate with AP to review the supplier's entry data, make sure the account is clear, do not miss out, do not do more 配合AP复查供应商入账数据,做到帐目清楚,不漏做,不多做。 13. Double-check the filing of requisitions and tickets. 复核索证索票,确保归档准确无误。

1. 负责按照配方准确称量原料，并协助制作。 2. 在直属上级指导下完成工作。 3. 保持操作台、烤盘、模具及设备的清洁卫生，严格执行食品安全标准。 4. 检查原料保质期，遵循先进先出原则，及时补充并上报缺货。 5. 正确使用烤箱、醒发箱、搅拌机等设备，工作结束后关闭电源并完成收档。

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