【岗位职责】 1. 负责保证足够的食物库存，合理控制食物成本，充分利用原材料并结合季节性食材准备相关出品，确保厨房运营的经济效益。 2. 完成厨房员工的日常工作安排和岗前培训，确保员工具备独立操作能力，培训新团队成员熟悉厨房日常运作，发展后备人才。 3. 根据智选假日酒店品牌标准制定并编写早餐菜单中的季节性食物菜谱，指导厨师按照标准菜谱准备出品，确保菜品质量一致性。 4. 根据酒店入住率制定第二天的备餐标准和食物准备原则，具有全面的产品知识，为厨房运营提供合理调整建议。 5. 负责厨房操作间的清洁工作，保持洲际酒店集团和卫生部门要求的标准，处理厨房垃圾，确保所有设备、工作台面、冷藏库等的清洁卫生。 6. 确保所提供的冷热菜温度达到FSMS标准要求，遵守安全处理及储存食物的所有原则，保持高标准的个人卫生。 7. 协助订购、验收及存放货品，确保厨房设备设施的正常维护和保养，具备基本防火知识，确保厨房消防安全。 8. 参加相关例会及培训，与工保部配合确保设备正常使用，跟进其他直线领导分配的职责，保持专业的职业形象。

1、需要有酒店电子商务相关的经验至少1年，熟悉各类APP，如微信、抖音、小红书等，及OTA平台后台，如携程、飞猪、美团、Expedia等运作，能独立运营操作并有策略想法 2、需有一定的英语基础 3、可接受现为主管或主任级别晋升 4、可接受电商渠道行业背景转 5、同时有PR经验的优先考虑，能独立策划活动，撰写文案等 6、工作积极负责，性格开朗热情 电子商务专业、公共关系专业、酒店专业背景的优先考虑

岗位描述： 1、制定酒店市场营销计划并组织实施。 2、根据市场具体情况，做出市场预测，确定酒店目标市场。 3、根据细分市场标准，确定酒店价格策略。 4、负责市场开发与策划，不断提高酒店声誉及影响力。 5、代表酒店与上级主管部门和社会各界进行沟通联络和交往，参加各种涉外交际活动。 任职条件： 30-35周岁，大专以上学历，有5年以上高星级酒店同岗位工作经验，女性优先考虑。

Responsible for day-to-day operation of ButlerServices for Hotel, Serviced Apartments and Guest Relations. ·        Organize Hotel Butler team to ensure exceptional service forall Suite and VIP guests ·        Ensuring manning and rostering reflects business levels,maintain payroll to agreed costs and control overtime expenses respectively ·        Ensure the Butler and Guest Relations operations reflect thestandards of an ultra-luxury environment at all times ·        Work with in room dining and Housekeeping to ensure that allVIP requests are handled effectively and coordinated by Butler team ·        Ensuring Butler team are trained to world class standards in allareas ·        Managing room inventory with Front Office team to anticipateVIP arrivals and ensure a seamless arrival experience ·        Monitor and continually look for ways to improve VIP services

工作职责： 1、做好来访客人的登记，安排客人参观健身房设施及介绍课程，根据工作计划，完成会员卡销售任务。 2、熟练掌握运动器械的数量品牌功能和所开的团课、教练的专业特长、会员卡价格等业务知识，有技巧的为客人进行销售。   3、对客人资料进行跟踪服务及电话回访，收集客人意见并做好客史档案的登记。  4、做好客人在健身锻炼期间的各项服务咨询工作，结合健身教练，根据客人身体状况为客人订制专业的健身计划。 5、熟练掌握健身房相关章程及制度，及各种营销方案，与会员建立良好的互动和友善关系。

【岗位职责】 1、收集客人意见调查问卷保持服务质量提高。 2、向客人提供准确订房信息。 3、落实”预订未到客人”的名单和每日团队取消情况。 4、为所有的预订部员工准备工作时间表和日程表。 5、管理每日/每月/每年的日常通信（函）的书写。 6、预测现有的和未来的预订情况,客房出租情况并制作预测报表。 7、熟悉处理房间预订的程序。 【岗位要求】 1、专科以上文化程度；1年以上同岗位工作经验。 2、普通话清晰，英语书面和品语表达较流利； 3、具有良好的产品电话销售技能，能够实现酒店客房预订率持续提升。 4、具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。 5、具有同行酒店客房销售信息收集分析能力，及时制作报表向上级反馈。 6、具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。 7、能够督导团队成员的预订工作，指导下级提高电话销售能力。

1.Brand.com ●Analyse website userbehaviours, site performance, traffic, source of referrals, etc., and actaccordingly. ●Ensure website content(pictures and text) is always up to date in all languages available, accordingto corporate standards and as per the CMS and content guidelines (onKempinski.com and gha.com). ●Monitor and assist the RevenueManager/Director in ensuring rate parity throughout all electronic distributionchannels. ●Liaise with the regional andcorporate offices for deploying website enhancements and functionalityupgrades. ●Review and maintain rate androom type descriptions in correspondent systems (e.g. translations, images,etc.) in coordination with the Revenue Director/Manager. ●Support and liaise with variousdepartments to ensure optimal content delivery (PR, F&B, Marketing, Sales). ●Create and implementpromotional content for special offers and packages in coordination with thehotel’s Marketing and Revenue Managers. ●Enhance brand.com revenue shareYoY. ●Drive brand.com sales,including Add-Ons, and uplift revenue YoY. ●Uplift brand.com KPIs,including but not limited to Bounce Rate, Conversion Rate, Traffic, Revenue,etc. 2.Website Analytics ●Analyse website user behaviours, site performance, traffic,source of referrals, etc., and act accordingly.●Own and lead the website production and prepare action plansto enhance performance.●Provide monthly reports on website KPI to the managementteam of the hotel and the regional and corporate offices as defined by theregional office.3.SearchEngine Optimisation (SEO) ●Review the ranking of the hotelwebsite on search engines and update the hotel website with relevant searchterms and adequate keyword frequency to ensure that it gets the best possiblenatural page rank in the languages available. ●Establish, develop and maintaina keyword matrix for the hotel and consider it when designing website content. ●Update and optimise metatitles, descriptions and image tags in all languages. ●Follow corporate guidelines forSEO content management and best practices. 4.Digital Paid MediaStrategy ●Develop and implement digitalmarketing campaigns (Paid Search, Display, Paid Social Media, Meta Search,etc.) for the hotel in key feeder markets. ●Implement and manage thehotel’s annual advertising plan for all digital channels. ●Ensure that brand and marketingmessages on electronic channels are consistent with overall marketingactivities (e.g. special promotions/offers, etc.). ●Liaise with the Marketing/PRteam and the creatives of media campaigns. ●Ensure proper management of thehotel’s annual online advertising budget so it is aligned with the budgetguidelines. ●Own digital campaignperformance and ensure profitability. ●Establish a good relationshipwith the media and other stakeholders. ●Report digital campaign data tosenior managers and identify improvement opportunities. ●Review and monitor the hotel’sprimary competition set on a regular basis online and ensure/maintaincompetitiveness and ‘web appeal’. ●Monitor, report and act uponbrand-name hijacking that dilutes direct web revenues. ●Stay up to date with recentmedia technicalities and identify business opportunities. 5.Online Travel Agents ●Review and maintain the hotelrepresentation on OTAs including content, images and review score. ●Maintain a good relationshipwith the OTAs Account Managers and meet along with the Revenue Director atregular intervals to discuss performance and opportunities. ●Manage the relevant OTA’s mediainvestment such as sponsor listings etc… 6.Social Media ●Update and manage the hotel’stechnical representation in relevant social media channels as per corporatepolicies and guidelines. ●Copywriting and visuals shouldbe provided by the Marketing & PR team. ●Assist the Marketing/PRdepartment in planning the content strategy and calendar of posts for thehotel’s relevant social media accounts. ●Ensure the content wellrepresents the hotel and is in line with corporate guidelines. ●Stay up to date with socialmedia trends and functionalities and liaise with the Marketing teamaccordingly. ●Monitor the hotel’s socialmedia representation and use the online reputation management tool, maintaininga consistent representation of the brand. ●Ensure KPIs are withinbenchmark and as set by the regional and corporate offices. 7.eMailMarketing/Newsletters ●Formulate a newsletter strategytogether with the other hotel teams (Marketing, PR, F&B, Spa, etc.). ●Prepare and send with regularfrequency (minimum once a month) email newsletters to all qualifiedguests/individuals who have subscribed to receive the hotel’s e-newsletter. ●Ensure emails are in line withthe strategy and corporate guidelines (e.g. Corporate Identity, preferredvendors and systems). ●Actively develop the hotel’snewsletter database while ensuring GDPR compliance. ●Analyse email productivity andprofile segmentation. 8.Photo Optimisation ●Ensure the pictures loaded onall brand and third-party websites and social media are in accordance withcorporate identity guidelines. ●Identify signature shotsrepresenting both the hotel and the brand and liaise accordingly with themarketing team. 9.Training/Education ●Participate in mandatorycorporate and regional web-related trainings and brief the respective heads ofdepartments when necessary. ●Participate in the monthlyRevenue & eCommerce corporate calls. ●Stay up to date with new markettrends and digital technologies.

【岗位职责】 1、主持酒店夜间的经营管理活动，遇到问题直接上报酒店值班经理。 2、负责前台夜审和宾客接待工作。 3、处理夜班期间的投诉问题。 【岗位要求】 1、大专以上学历，有宾客服务主管以上级别工作经验1年以上。 2、熟练使用opera系统，懂得酒店管理一般理论知识和酒店管理制度和工作规范。 3、熟悉各种应急预案的内容和程序，了解接待礼仪、礼节。 4、良好的中英文沟通能力。 5、具有较强的组织、指挥、协调和控制等方面的管理能力，能处理中外宾客投诉和突发事件。

【岗位职责】（工作地点为上海） 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定。 4、确保餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放布草及更换。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求，单间的情况等 【岗位要求】 1、在餐饮或饭店至少1年餐饮职位经验 2、英语良好沟通能力 3、形象气质佳，男性身高不低于178cm，女性身高不低于165 cm 4、善于沟通，展示热情使客人乐于尝试新体验。 5、在任何环境中表现出热情，对服务客人感兴趣，乐于使他人感到受欢迎。

职责描述：  1、通过数据复盘、案例酒店、市场趋势启动KP意愿；  2、基于酒店情况及数据，为酒店提供相应的解决方案；  3、基于公司数据库，案例分享、新平台、新趋势、新功能等价值持续输出给酒店并优化产品； 4、面对酒店管理层宣讲，开发市场上的酒店并达成合作。 任职资格 1、良好的表达与管理层沟通谈判能力；  2、有数据分析和解读能力，并找出机会点；  3、抗压能力强，主动积极学习和团队精神；  4、乐于接受新事物，有一定的互联网思维；  5、从事OTA或是高星酒店3年以上，熟悉高星酒店的内部运作。

岗位职责 1.根据市场销售经理制定的销售计划，具体执行争取网络客户的销售工作。 2.熟悉各大网络平台动作规则及客户维护，定期向市场销售经理提出销售调研报告。 3.研究市场，预测商情，及时掌握市场动向，新媒体的开发及酒店产品的推广，协助市场销售经理做好促销计划。 4.制定、修改和审核有关报价信、合同及推销信件。认真做好客户档案资料管理工作 5.定期进出销售计划中所负责部分的执行情况报告，并对计划执行中存在的问题提出意见。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

学历:高中及以上 工作经验：1年及以上同岗位工作经验优先。 主要工作：依据生产部每日生产计划，精准执行原辅料提货、发货作业；核对提发料清单与生产需求的一致性，确保原辅料按时、按量配送至生产工位；严格把控原辅料出库质量，查验物料批次、保质期及完好状态，杜绝不合格物料流入生产环节。 企业福利：入职签署正式工劳动合同。缴纳五险一金、发放高温补贴（符合条件岗位）、享受节假日及生日福利、婚丧病育探望费、员工免费工作餐、孝敬父母金、员工家属医疗费用资助、员工商业补充医疗保险、员工体检、员工优惠机票等福利

1. 收集当前和珠三角地区（重点广佛地区）潜在客户和联系人的信息，以产生增量生意业务。 2. 使用客户互动和公开工具来监控竞争对手的活动，因为这涉及到酒店和客户组合，并根据酒店程序与主要利益相关者共享相关信息。 3. 向管理层反馈不断变化的市场状况，包括竞争和市场趋势。 4. 掌握应用销售及前台的电脑系统。 5. 了解商务旅游、旅行社，会议旅游及餐饮销售。 6. 能够掌握和理解市场和竞争。 7. 具有三年以上销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有至少两年的销售经理经历，且有一定的珠三角地区（重点广佛地区）客源。 8.完成上级安排的其他工作。

【岗位职责】 协助组织贵宾接待工作，确保为贵宾提供愉悦的体验，并严格按照标准操作流程提供高品质服务； 以热情、专业和高标准的方式与贵宾沟通，积极协助满足客户需求。 【岗位要求】 具备高规格接待或政务接待业务及流程知识； 具备出众的个人形象与仪表； 良好的沟通能力； 拥有良好的策划、组织及协调能力； 始终坚持职业价值观，具备良好的道德操守与诚信；

【​岗​位​职​责​】​ ​ ​ ​1​、​全​面​负​责​人​事​行​政​部​门​的​日​常​管​理​工​作​，​制​定​和​完​善​公​司​人​事​行​政​管​理​制​度​并​监​督​执​行​ ​2​、​负​责​酒​店​人​员​招​聘​、​培​训​、​绩​效​考​核​、​薪​酬​福​利​等​人​力​资​源​全​流​程​管​理​ ​ ​ ​3​、​统​筹​酒​店​行​政​后​勤​事​务​，​包​括​办​公​用​品​采​购​、​固​定​资​产​管​理​、​员​工​宿​舍​及​食​堂​管​理​等​ ​ ​ ​4​、​处​理​员​工​关​系​，​协​调​解​决​劳​动​纠​纷​，​维​护​良​好​的​员​工​关​系​和​企​业​文​化​ ​ ​ ​5​、​负​责​酒​店​各​类​证​照​的​办​理​、​年​审​及​档​案​管​理​工​作​ ​ ​ ​6​、​配​合​总​经​理​完​成​其​他​临​时​性​行​政​人​事​工​作​ ​ ​ ​ ​【​岗​位​要​求​】​ ​ ​ ​1​、​大​专​及​以​上​学​历​，​人​力​资​源​管​理​、​行​政​管​理​或​相​关​专​业​ ​ ​ ​2​、​3​年​以​上​酒​店​行​业​人​事​行​政​管​理​经​验​，​熟​悉​酒​店​运​营​模​式​ ​ ​ ​3​、​精​通​劳​动​法​及​相​关​人​事​政​策​，​具​备​处​理​劳​动​纠​纷​的​实​际​经​验​ ​ ​ ​4​、​具​备​优​秀​的​组​织​协​调​能​力​和​团​队​管​理​能​力​，​执​行​力​强​ ​ ​ ​5​、​形​象​气​质​佳​，​具​备​良​好​的​职​业​素​养​ ​ ​ ​6​、​熟​练​使​用​办​公​软​件​及​人​事​管​理​系​统​，​具​备​数​据​分​析​能​力​ 工作地点：黄陂区

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、有3年以上同星级客房管理工作经验，有洲际集团工作背景优先。 2、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 确保所有员工都遵守酒店制定的标准和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和负责夜间可能发生的任何客人投诉、事件或紧急情况。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前台服务，包括为夜间抵达和离开的客人办理入住和退房手续。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供预定服务，负责在所有相关预定平台及时接单。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 与客房部协调合作，确保满足客人清洁需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和维护酒店安全，包括监督和巡逻。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 检查和管理库存，确保第二天的用品供应充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜审，准备各类报告，包括VIP报告、证件登记相关的各类台账、消费超限额、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 确保宾客服务团队表现出热情，专业和欢迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 ·Achieve maximumsell out where possible. 尽可能实现最大限度的销售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部工作。 ·Attend career development training as and when required. 在必要时参加职业发展培训。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 ·Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 ·Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服务标准为依据。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 参加例会、交接班，并实时召开相关团队工作会议。 ·Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 ·Conducts spotchecks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 负责保证客人信息正确、完整的录入中国公安报告系统。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 对宾客体验部的一切运营工作进行质量检查。 ·Produces qualityimprovement plans and execute. 制定并实施产品质量提升计划。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 ·Adhere by allcompany rules and regulations. 服从公司的所有规章制度。 ·To undertake anyother reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

全面协助总经理做好酒店的日常经营和管理。 岗位职责 1 为完成公司下达的年度经营目标，协助店长做好日常经营管理工作。 2 监督民宿各岗位严格按公司品牌标准操作，协调各岗位之间的工作关系，规范前厅、客房、行政、餐厅各部门工作，对前后台做好协调工作，发现问题及时督导。 3 协助店长做好民宿内部的管理。调动员工积极性，创造良好的工作秩序及工作氛围。 4 协助店长主抓客房、餐厅的销售工作，及时与店长沟通，制定相应措施，应对市场的变化。 5 协助店长做好对下属各岗位的质检、劳动纪律及工作考核。 6 关注顾客满意度状况，及时处理客人投诉并做好回访，维护公司品牌。 7 民宿营销活动组织推行，做好与重要客户的档案建立及关系维护工作。 8 定期组织民宿经理/主管进行企业理念和相关岗位技能培训，提高民宿中层管理干部的职业素质。 9 协助店长搞好对外联络系，维护好与物业业主、政府各有关部门的关系。 10 认真并及时督导岗位员工，完成公司或店长布置的任务 任职基本要求: 教育背景 大专以上 专业经验 熟悉酒店管理专业知识 管理经验 3年以上民宿（酒店）部门负责人经历 外 语 基本的英语日常用语交流 电 脑 熟练应用办公软件 环境/条件 较强的敬业精神，能吃苦耐劳

职责义务： Duties & Responsibilities: 1. 参与食品加工人员的食品安全培训。 Participate in the food safety training for food processing personnel. 2. 严格遵守所有生食和熟食分离的程序。  Strictly follow all procedures for separating raw and cooked food. 3. 执行消毒/杀菌程序。 Carry out disinfection/sterilization procedures. 4. 落实温度和时间控制，确保所有烹饪均得到彻底、正确的实施。 Implement temperature and time control to ensure that all cooking is carried out thoroughly and correctly. 5. 食品制备/仓库管理员/成本控制/管事/食品加工的每周检查清单。 Weekly checklist for food preparation/warehouse manager/cost control/steward/food processing. 6.食品安全培训月度报告。 Monthly Report on Food Safety Training. 7. 按照当地法规和食品安全体系标准来保持酒店的食品和储存的安全。 Maintain the safety of food and storage in the hotel in accordance with local regulations and food safety system standards. 8. 完善酒店质量管理体系，和当地所属的食品监督所保持良好的工作关系。 Improve the hotel's quality management system and maintain a good working relationship with the local food supervision office. 9. 到酒店服务工作现场监督检查，并组织酒店质量安全会议，提出处理。 Conduct on-site supervision and inspection of hotel service work, organize hotel quality and safety meetings, and propose handling measures. 专业知识技能： Job Knowledge / Skill: 1.食品卫生类专业毕业，2年以上同岗位工作经验。 Graduated from a food hygiene major with over 2 years of working experience in the same position. 2.熟练操作办公软件，英语良好。 Proficient in operating office software and have a good command of English. 3.有一定的写作能力和应变处理问题的能力。  Have certain writing skills and the ability to handle problems flexibly. 4.身体健康、精力充沛、五官端正。 Good health, abundant energy and regular features. 5.精通关于食品卫生类的国家法律法规、当地政策、专业知识等。 Proficient in national laws and regulations, local policies, professional knowledge, etc. related to food hygiene.

·         Assists ADOS in management of all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team. 协助上级完成销售部相关的工作包括直接的对客销售，销售协调，销售管理，客户关系维护和销售团队管理等 ·         Monitors competitors’ activities and assists in marketing intelligence. 监督竞争对手的活动并协助监察市场动态。 ·         Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business. 根据在销售策略中既定目标，向新的、现有的、潜在客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 ·         Services existing business through management of account bases. 过客户管理，向现有的客户提供服务。 ·         Sell all facets of the hotel. 销售酒店的所有设施。 ·         Manage the corporate head office and the preferred hotel history for that company. 管理公司总部档案和了解公司优先使用的酒店记录。 ·         Develop and maintain a regular pattern of sales calls, meeting with principals of target market. 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 ·         Provides direction on, and conducts market research and analysis. 指导和进行市场调研和分析。 ·         Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business. 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 ·         Builds profile within local market place through attendance at various events and local market place. 通过参与当地市场的各种活动在当地市场上树立良好形象。 ·         Conduct client interviews. 对客户进行拜访。 ·         Entertain clients. 招待客户。 ·         Plan and conduct familiarization tours and site inspections. 策划并实施使客人熟悉环境的现场考察活动。 ·         Travel when required to promote the hotel and develop potential business. 需要时出差对酒店进行推销，发展潜在的业务机会。 ·         Maintain regular contact with the Accor hotels in your region and the regional reservation office. 与所在区域内的雅高酒店集团成员和区域预订办公室保持定期联系。 ·         Monitors existing business and inputs into sales strategy meetings to maximize business. 监测现有业务，并在销售策略会上提出建议以扩大业务。

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. About the role Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO.  预定通讯主管负责执行预定通讯部门的政策和程序（MOS）以及在没有经理的情况下， 管理日常操作。管理预定通讯专员的工作。 What you will do The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff. Update training materials whenever necessary. The ability to handle guest complaints keeping senior management well informed of any problems and action taken. The ability to maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress. Display a high level of integrity and professionalism at all times in dealing with external guests and employees. Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. 具备新员工培训能力，组织唤新培训课程并及时反馈给预定通讯专员。在必要时更新培训资料。 处理客诉的能力，确保酒店高管可以很好的了解问题并采取行动。  保持预定标准的能力，在高压下处理压力并快速工作的能力。 在处理外部客人和员工（问题）时，表现出高度的诚信和专业精神。 确保所有与客人的互动都是专业的，并遵守酒店的政策和程序。   What you bring Proficient in verbal/written English, proficiency in another language is preferable Pleasant and professional telephone manner Previous experience in Rooms Division or Sales and Marketing  Previous reservations and training experience is an asset Strong Customer Service, Multi-tasking, and Communication Skills。 Knowledge of Opera Property Management System 熟练的英语口语/书写能力，熟练使用另一种语言者优先。 愉悦且专业的电话礼仪。 具备房务部或者市场销售部门的工作经验。 具备预定以及培训经验。 很强的对客服务意识，多任务处理以及沟通技巧。 Opera 管理系统的知识。    What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals 具有竞争力的薪资、工资以及全面的福利 优质的培训与发展机会 在全球所有四季酒店住宿可享受员工折扣 员工制服可享受免费干洗服务 免费员工餐   Schedule & Hours: Flexible. 灵活排班

【岗位职责】 1、全面负责宴会和会议，展示会等的推销、预订工作； 2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对大型宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

【岗位职责】 负责市场开发，增加并保留客源。 立并维护良好的客户关系以增加销售额。 完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 服务客户，了解需求并尽量满足客户的要求。 设计并参与各项销售活动来增强客户的关系。 准备，分析销售报表。 按时完成公司要求的销售相关系统的更新.

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、代表酒店参加国际及国内的销售活动。 3、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 4、在所负责的市场区域内，监视和报告市场及竞争者的情况。 5、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 6、主动参与，完成各种销售报告。 7、执行上级要求的任务，完成市场销售目标。 8、完成上级交给的其他任务 【岗位要求】 1、本科及以上学历。 2、掌握应用销售及前台的电脑系统。 3、了解商务旅游、会议旅游及餐饮销售。 4、良好的人际交往和沟通技巧。 5、独立工作和团队工作的能力。