工作职责：
确保办公室行政工作流程的高效运行。
Ensures efficient office administration procedures.
确保所有培训记录在人事系统中的维护，归档以及更新。
Ensures that all training records are maintained, filed and updated in the HR System/Tracking System.
确保所有培训档案的使用的精确性和保密性。
Ensures Training documents are properly routed with strict accuracy and confidentiality.
根据要求维护并更新人工档案和计算机系统。
Maintains and updates manual and computerised filing system as required.
根据培训经理的要求与当地劳动行政部门联系所有相关事宜。
Liaises with the local Labour authority for all related matters as assigned by the Learning & Development Manager.
协助并确保所有员工设施维护的标准化，比如：培训教室, 员工阅览室等。
Assists in ensuring all Team Member facilities are maintained within standards, i.e. Training Rooms, Knowledge room.
确保并维护所有培训资产，包括培训材料、书籍、视频、期刊、视听材料、设备和礼品。
Ensures and maintaining all training assets including training materials, books, videos, journals, audio visual materials, equipment and gifts are properly recorded.
协助汇总部门任务清单和任务分解的内容，并保证其准确性。
Assists in the compilation and accuracy of the Team Member Task Lists and Task Breakdowns.
协助制定年度培训计划，确保培训目标完全符合酒店经营目标和员工的培训需求。
Assists in the preparation of the annual Training Plan, ensuring the objectives fully address the business objectives of the Hotel and the training needs of the Team Members.
协助培训经理收集所有培训课程的出勤记录表。
Assists the Learning & Development Manager in compiling training attendance confirmation lists for all training courses.
协助员工奖励项目的协调工作。
Assists with the coordination of the Team Member recognition programmes.
协助完成以下员工沟通项目的编辑、执行和保持，如每月人力资源部活动计划，员工布告栏和电视交流。
Assists in the compilation, implementation and upkeep of the following Team Member communications – Team Member Handbook, Monthly HR Activity Schedule, Team Member Notice Boards.
协助部门之间所有活动的协调工作，以及员工奖励等活动的协调工作。
Assists in coordinating of inter－departmental social activities and Team Member award presentations.
必要时，协助回答员工提出的有关人事和培训方面的相关问题。
Assists in answering inquiries from the Team Members on personnel and training issues respectively whenever possible.
协助准备每月部门培训员论坛及活动的场地。
Assists in the preparation of venue for the monthly Departmental Trainer forums and activities.
协助开展各种竞赛活动来提升最佳实践。
Assists in various campaigns to promote best practices.
严格遵守酒店的政策和程序。
Complies with hotel’s Policies & Procedures.
始终提供有礼貌、专业的服务。
Provides courteous and professional service at all times.
用礼貌、高效的方式来满足员工的要求, 如果没有立即解决的方式，则进行汇报，并及时进行的跟进。
Handles guest and Team Member enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
了解与员工和企业有关的法律规定。熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in Team Member and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Team Member Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
通过定期检查员工的仪容仪表，来确保其符合酒店的政策和规定。
Assists by regularly checking grooming to ensure all the Team Members are adhering hotel policy and regulations.
根据安排出席酒店和部门的培训，以提高技能和知识。
Attends hotel training sessions as scheduled to improve skills and knowledge.
根据要求协助部门培训员进行相关部门的培训。
Assists departmental trainer to conduct training in the respective department as required.
负责提醒和检查部门的培训工作按照培训计划来执行。
Responsible for monitor and inspect department training is implemented as scheduled
根据要求对新员工进行入职培训。
Responsible for conduct Orientation training as required.
参加必要的培训和例会。
Attends training sessions and meetings as and when required.
在培训开始前，协助为培训经理准备培训文件/资料。
Assists in preparation of documents/information before commence training to the Learning & Development Manager.
与客人和同事保持良好工作关系。
Maintains positive guest and colleague interactions with good working relationships.
始终对管理和个人行为负责， 并且积极展现酒店的形象。
Exercises responsible management and behaviour at all times and positively representing the hotel.
协助并积极参加所有人力资源部的活动。根据需要协助开展员工关系活动。
Assists and participate in all Human Resources activities. Assists employee relations activities as needed assigned.
严格确保办公室资料机密性。
Ensures and practices the outmost protection of office’s confidentiality.
随着行业、公司和酒店的变化，适应因人力资源的职能变化而带来的职能变化。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.
任职资格：
• Continues to ensure meeting the Training Officer’s job requirement.
• Assists in improving all training administration preparation including nomination list, attendance list, training materials and maintaining training room booking availability.
• Assists in sending out training invitation emails/memo to all managers and following up with the training confirmation.
• Assists to confirm all training dates, times, agenda and venue and ensuring all training programs are running smoothly according to the schedule.
• Assists in the preparation of the annual Training Plan, Budgeting, Training Analysis and Learning & Development Executive Summary, to ensure the objectives fully address the business objectives of the Hotel and training department
• Assists in ensure effective training programs are in place for the following:
Brand and QA Related Training Programs
Core Foundation Programs
Operational/Functional Programs
Supervisory Development Programs
Train the Trainer
Customer Service Training
Technical job specific training （through certification of departmental standards and procedures）
Supervisory Skills Training
Fire, Life and Safety Training
Effective Communication Training
Service Culture Training
Team member retraining
Team Building
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Ensures and maintaining all training assets including training materials, books, videos, journals, audio visual materials, equipment and gifts are properly recorded.
• Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Assists Department Trainers in preparing and conducting departmental training and assess accordingly.
• Use Hilton benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: SALT, TMES, achievement of budget, People Audit, etc
• Prepares and produces monthly training reports as required.
• Coaches, counsels and disciplines team members, providing constructive feedback to enhance performance
• Regularly communicates with team members and maintains good relations
• Assists and maintaining employee recognition programmes.
• Assists employee relations activities as needed assigned.
• Updates and maintain the notice board to ensure all the information are up－to－date.
• Conduct grooming and hotel product knowledge test frequently and ensure all team members are meeting the requirements.
• Complies with hotel’s Policies & Procedures
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