【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专本科毕业学历或同等以上。 2、有5年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

Duties andResponsibilities工作职责 ·        Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures ·        按照部门的规范和程序提供高标准的餐饮服务。 ·        Develop departmental standardsand procedures to promote salesmanship, beverage creativity and profit ·        为销售，饮品创新和利润制定部门的规范和程序。   ·        Communicates to his/hersuperior any difficulties, guest comments and other relevant information  ·        与上级领导交流有关疑难，客人意见和其它相关信息。 ·        Delivers daily briefings andattends other Food and Beverage meetings as scheduled ·        召开每日例会和参加计划好的餐饮部会议。 ·        Delivers prepared trainingsessions in line with a departmental monthly calender ·        按照部们的月度活动日历提供制定的培训课程。 ·        Prepares for service byensuring the department’s: ·        确保部门的以下各项工作就绪为客人提供服务： o   Grooming is impeccable and inaccordance with ICHG personal presentation standards o   遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 o   Equipment is clean o   设备干净 o   Equipment is sorted and stored o   设备分类且存放好 o   Glassware is polished o   玻璃器皿擦亮 o   Requirements for specialoccasions are ready o   特别活动的要求准备就绪 o   Music is on o   放音乐 o   Lighting is on o   开灯 o   Outlet is ready for service andguest comfort o   酒吧准备就绪为客人提供舒适的服务。 ·        Carries out effective serviceby ensuring all staff are aware of their role in: ·        确保所有员工了解自己的职责高效的提供服务： o   Greeting and seating guests o   迎宾并安排客人就坐 o   Explaining and up-selling dailybeverage specials o   说明并推销每日的特价饮料 o   Processing food ordersaccurately o   准确的下食品单 o   Using trays and tray jackseffectively o   有效的利用托盘和托盘架 o   Quickly taking food andbeverage orders o   快速的为客人写餐饮订单 o   Ensuring payment methods arehandled accurately o   确保准确的处理付款方式 o   Ensuring working areas arecleaned and re-set quickly o   确保工作区快速的清洁和重新摆放整齐 o   Ensuring the bar is clean o   确保吧台干净 o   Regularly cleaning ashtrays o   定时清理烟灰缸 o   Conversing with Guests inrelation to the food and beverage products o   与客人交谈有关的餐饮产品 ·        Carries out effective beverageservice by ensuring: ·        通过确保以下内容高效的提供饮品服务： o   Beverages are up-sold andregularly replenished, abiding by responsible alcohol service regulations o   遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 o   Converse with Guests about wine,advising the types and styles of wine, taking wine orders and serving wine o   与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 o   Promoting and selling cocktailsto guests o   向客人推销鸡尾酒 o   Making and presenting cocktails o   调配和装饰鸡尾酒 o   Coffee and tea is served hotand in accordance with standard o   按规范提供热的咖啡和茶 ·        Patron care standards areadhered to by ensuring: ·        通过确保以下方面遵守宾客服务规范： o   Guests are advised on alcoholicbeverages o   给予客人有关酒精饮料的建议 o   The strengths of alcohol isadvised and guests are advised as to their effect o   告知客人酒精强度，并告诉客人对他们的影响。 o   Compliance with legalprovisions of local liquor codes o   遵守法律规定和地方酒精饮品条例 o   Level of intoxication of guestsis assessed and appropriate action taken o   评定客人的醉酒程度并采取必要的措施 o   Advise guest on the hotel’spolicy of smoking o   通知客人酒店的吸烟规定 o   Monitor factors which interferewith the total experience of the guest o   监测影响客人总体体验的各方面工作 ·        Cellar operations are carriedout including: ·        酒窖管理包括： o   Correct use of refrigerationsystem o   正确的使用冰箱系统 o   Effective operation of thepost-mix syrups bulk dispense system o   有效的使用后混合桶装糖浆分装设备 o   Operating the beer reticulationsystem o   使用啤酒过滤裝置 o   Adhering to stock controlprocedures o   遵循存货管理程序 ·        Take appropriate action toresolve guest complaints ·        正确处理客人的投诉。 ·        Requisition bar items accordingto bar stocks ·        根据酒吧存货量领取酒吧物品。 ·        Train bar attendant, wait helpand bus help in basic beverage knowledge and beverage service ·        为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 ·        Complete spillage report andsubmit to Food and Beverage manager at the Conclusion of each shift ·        填写洒酒单并在每班结束后交给餐饮经理。 ·        Assist the Food and BeverageManager to source and review outlet musicians ·        协助餐饮经理寻找和审评音乐师。 ·        Assist to promote the musicians ·        协助乐师的推广工作。 ·        Design promotional materialwhich is aimed at increasing revenue, covers and profit for the Bar with theapproval of the Food and Beverage Manager ·        设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。 ·        Works with Superior on manpowerplanning and management needs ·        和上级领导一起进行人力规划和管理需求。 ·        Works with Superior in thepreparation and management of the Department’s budget ·        和上级领导一起编制和管理部门预算。

【岗位职责】 1、负责酒店工程部的日常管理工作，确保设施设备的正常运行和维护 2、制定并执行设备维护计划，定期检查各类设备运行状况 3、统筹安排部门人员工作，监督工程部员工的工作表现 4、处理突发性设备故障，及时组织抢修并做好应急预案 5、控制工程部预算，合理使用维修材料和设备 6、协调与其他部门的合作，保障酒店运营需求 7、负责新设备采购的技术评估和验收工作 8、落实安全生产管理制度，确保工程部作业安全 【岗位要求】 1、3年以上同岗位工作经验。 2、掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能充分领会上级的经营意图，正确处理上下级之间、部门之间的关系，并能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   实习期需六个月及以上。 The internship period should be above six months.

Hereat Upper House Chengdu, we don't do ordinary things. We thrive on the differentand the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you'renot just filling a role — you're owning it. We provide the training and thefreedom for you to flourish, with leaders who support and encourage you. Thedifference is you. Everyday is a fresh page in our collective story. Ready to join us at Upper House Chengdu? Upper House Chengdu celebrates Chengdu’s history and looks towardsthe future through inspired modern design and art. Our House is hidden amongstthe laneways of Taikoo Li Chengdu and set on former temple grounds, with 100intimate rooms and 42 serviced apartments, heritage courtyards, landscapedterraces and a subterranean oasis. It’s an urban sanctuary that surprises anddelights around every corner. Job Overview This role supports the Guest Experience team to create authenticand memorable experiences for our guests that distinguish us from other hotels.We prioritise our guests in every aspect of their journey with us. Those whoare passionate about meeting new people, making a spontaneous impression, andthink out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Lobby Host is all about! Here's the quick lowdown on what you'll do day-to-day: ·       Under the general direction of the GuestExperience Manager and within the limits of established Swire Hotels and localpolicies and procedures, oversees and directs all aspects of the guestrelations function to achieve the highest possible guest satisfaction to allguests and with specific responsibility for each guest’s arrival and departureexperience. ·       To work in a multi-tasking environment and usingcommon sense to ensure all guests receive the best service in Chengdu and enjoytheir experience at The Temple House and at Taikoo Li. ·       Ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival to departure. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): ·       Knowyour job and continue your self-development by self-directed learning andparticipation in company sponsored training programs. ·       Effectiveinterpersonal skills team player. ·      Excellentoral and written communication, in both Mandarin and English. Preferably inother languages as well. ·       Happyoutgoing personality. ·       Goaldriven personality, wants to grow and learn. ·       Be open-minded and creative. The Cherries on Top (Nice-to-Haves): ·       Local knowledge and ability to relate with all nationalities. ·       Completed a Hospitality degree in a university,college or hotel school (Preferable). We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets youapart. If you feel a connection with what we stand for, we're eager to meetyou. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values alignwith your own? Is this the team you've been wanting to join? If your answer isa clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ·       Be welcomed for thestylish you, if you got accessories, hair dyes or tattoos! ·       Dine at our teamdining hall and save on meals! ·       Enjoy COMPLIMENTARYroom nights at all of our hotels b’cause, who doesn’t love to travel? ·       Join our wellnessprogramme and healthy pantry to elevate your mental and physical wellbeing! ·       Enjoy an annual, paidWell-being Leave, a day for you to look after yourself, be healthy and behappy! ·       Benefit fromcomprehensive medical and dental benefits, along with annual medical check-ups. ·       Enjoy an appreciative& supportive culture that allows you to be your best self. ·       Turn up in smartcasual attires and be as comfortable as you can at work! ·       Speak up & putyour own ideas into actions. Think differently!

与员工建立并保持良好的工作关系。 Attends and participates in daily briefings and outlet meeting 参加和参与每日的例会和其它计划好的会议。 Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 Ensure music is on at standard level / volume 确保音乐是按照餐厅的标准进行播放。 Ensure lighting is on at standard level 确保灯光是按照餐厅的标准进行开关以及照明。 Trays and tray jacks are cleaned and effectively used 有效的利用托盘和托盘架 Coffee and tea is served hot and in accordance with standard 咖啡茶的服务与标准一致 GUEST EXPERIENCE 宾客体验 Outlet equipment is clean and in good working condition 设备干净 Equipment is cleaned, sorted and stored in designated area 设备分类且存放好 Glassware is cleaned and polished and stored in designated area 玻璃器皿擦亮 Flatware is cleaned and polished and stored in designated area 擦亮餐具 China is cleaned and polished and stored in designated area 清洁瓷器 Waiter stations are prepared according to standard 准备好服务台 Cutlery is placed for buffet and table service is cleaned and polished 摆放好自助餐桌上的餐具 Tables are pre- set and re-set after each meals 摆设好餐台 Reservations are read and familiarized 阅读并熟悉预订 Special occasions and promotion are read and familiarized 准备好特别活动 Guests are greeted and seated with a smile 迎宾并安排客人就坐 Daily specials are explained and upsold 说明并推销每日特价 Food orders are processed accurately 准确的下餐单 Food orders are taken quickly 快速的为客人写餐单 Used ashtrays are clean regularly. Change with every 3 butts 定时清理用过的烟灰缸，标准不超过 3 个烟头。 Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 Converse with Guests about wines promotion, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 Promoting and up-selling of signature food and beverages to guests 向客人推销部门招牌食品以及饮品。 Take appropriate action to resolve guest complaints 正确处理客人的投诉。 RESPONSIBLE BUSINESS 企业责任 Ensure to obey the relevant local labour laws and hotel policy & procedure. 确保遵守相关劳工法规及酒店或公司的政策与流程。 Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time. 对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。 Participate positively in local communities’ activities. 积极参与本地社区活动。 Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 Maintain responsibility of cleanliness of all menus and drink menus 保持所有菜单和饮料单的清洁。 Maintain current information on all general activities of the hotel 了解当前酒店所有的活动。 Performs related duties and special projects as assigned 承担相关的职责和安排的特别项目。

【岗位职责】 1、疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2、服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3、保证酒店和宾客的生命财产安全。 4、保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5、加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6、一般性纠纷和事故立即按程序处理，并及时请示汇报。 7、一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 【岗位要求】 1、高中以上学历。或退伍军人。 2、处理事情要迅速，果断、准确。 3、具有较好的协调能力，懂得一定安全保卫知识。

招聘职位：洗衣房水洗工 1名，楼层服务员 若干 §  Ensures a high level of product knowledge of hotel. 确保具有高水平的酒店产品知识。 §  Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 确保领班/副理始终意识到任何相关的反馈即可以从客人中来也可以从其他部门中来。 §  Complies with the Hotel Policies & Procedures relating to Housekeeping Department. 遵守酒店有关客房部的政策及程序。 §  Complies with all systems and procedures as laid down by Rooms Division. 遵守房务部定立的系统及程序。 §  Performs routine duties in the cleaning public areas, ensuring the cleanliness meet Hyatt brand standards. 履行清洁及服务公共区的日常职责，确保公共区的清洁达到凯悦品牌的标准。 §  Cleans and polishes lighting fixtures, marble surfaces. 清洁并擦亮灯具及大理石面。

* The internship period is more than 4 months    实习期4个月以上  1. To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中，时刻保持高度的客户服务意识。 2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。 4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。 5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 6. To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 7. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及他人的安全。 9. Give guest service the highest priority. 将服务客人放在首位。 10. Display professional behavior at all times. 在工作过程中始终体现职业素质。 11. Refrain from quarreling.  制止争执。 12. Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 13. Do not use alcoholic beverages or illegal drugs. 禁止饮用酒精饮料或服用非法药物。 14. Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 当有客人在场时，不准与其他员工或认识的人员闲谈。 15. Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。 16. All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有员工提供服务时必须穿着整洁干净的制服。

主要工作职责： - 主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。 - 对所有通过电话、传真或电子邮件进行的预订询问进行高效准确的记录和处理，并在情况允许时转化为成功的销售，最终实现酒店的目标。 技能要求： - 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 - 熟练使用前台系统 - 具有解决问题和组织能力 - 精通计算机操作 - 能够读写英语 -  具有高中或商业管理，商务或相关的专业证书。 - 拥有 1 年宾客服务或电话总机的工作经验。

福利待遇： 做五休二、五险一金 、绩效奖金，免费提供住宿、有餐补等福利，高端餐饮，工作环境舒适，专业培训，晋升空间大 岗位要求： 1、男女不限 30岁以下 五官端正 性格开朗 自然发色 ； 2、普通话标准 ，具有简单的英语交流能力，具有良好沟通能力； 3、有较强责任心，具备1~3年的工作经验，有较好敏锐的观察力, 能够关注细节； 工作职责： 1、客人抵达时及时迎客，完成询问饮品等一系列点单流程 2、为客人介绍菜单以及时令精选菜品 3、完成客人点单且正确完成录单； 4、及时清理桌面等一系列服务流程 5、正确的布置桌面，翻台等一系列相关流程

岗位职责： 1、遵守酒店员工手册及酒店酒店的规章制度。 2、完成岗位工作任务，保障酒店、员工、客人的安全。 3、值守消防和监控设备，及时发现和处理各种报警。 4、发生火情时执行饭店的消防应急程序。 5、准确操作中控室的各种设备，处置发生在酒店及商业区的紧急情况。 岗位要求： 1、需持有消控证。 2、记录设备的报警信息，通知安保人员去确认。 3、发生火情时执行酒店的消防应急预案。 4、利用监控设备发现可疑情况和可疑人。 5、确认中控室的设备和其辅助设备处于良好工作状态。 6、妥善保管各部门寄存的钥匙，钥匙借领手续齐全。

【岗位职责】 1、为清扫员分配任务。 2、按顺序巡视整个公共区域。 3、按工作需求安排员工上班。 4、确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器。 5、要及时汇报地毯和家具的损坏，以便急修及降低损失。 6、处理所有清洁方面紧急事件。 8、跟踪急修事宜，确保维修已经完成。 9、检查确保机器的被清洁、正常工作及妥善存放。 10、检查所有洗手间，始终处于高卫生标准。 11、与客房部、工程部、和其它部门合作以确保所有问题都得到沟通和处理。 12、与公关经理协调沟通在一些特殊时间段安排足够的衣帽间、休息室服务。 13、在有VIP客人时安排充分的洗手间服务员。 14、检查楼梯确保卫生及清洁。 15、每日与客房部经理会面交流。 16、及时向保卫部报告可疑人物。 17、确保个人仪表、仪容符合酒店酒店要求。 18、完成主管分配的其它工作。 【岗位要求】 1、高中以上学历。 2、至少1年的公共区域管理经验。 3、具备一定的领导能力。 4、视力良好。 5、具备基本的口语及书面英语能力，熟悉酒店常用英语。 6、身体健康，能够适应长时间工作。

PRINCIPAL RESPONSIBILITIES 主要职责 1.Inventory control and management: Maintain constant control over the hotel room inventory and how it is sold via each channel. Manage overbooking and inventory control to drive maximum revenue. 客户数量的控制和管理：维持控制恒定的酒店客房数量以及它是如何通过每个渠道销售。管理超额预订以及客房数量控制以获取收益最大化。 2.Standardization: maintain and monitor PMS standards for Opera. Maintain and monitor Yield system standards for Ideas. Maintain and monitor standards for Ezyield, Rate shopping tool, Opera Vision. 标准化：维护和监督管理Opera管理系统的标准。维护和监督Ideas收益管理系统的标准化。维护和监督管理Ezyield、价格销售工具、Opera系统。 3.Systems: key user for revenue management system and PMS. Monitor all reservations/RM systems to ensure standards are in place. Maintain standards in CRS platform(SynXis) and ensure full functionality of all interfaces at all times. Resolve issues as they come up with assistance from the appropriate teams. 系统：收益管理系统及PMS的关键使用者。监督管理所有预/RM系统以确保恰当的标准。监督管理CRS平台（Synxis）标准并确保任何时候所有功能正常对接。协助团队成员解决他们提出的问题。 4.Central reservation System and Global Distribution Systems: maintain a strong understanding and control of all central reservation systems. Monitor channels to ensure the hotel maximizes their returns through these systems. Work closely with the property Director of Sales & Marketing and Revenue Management. Maintain consistency with property level inventory strategies and align with LHI Best Available Rate (BAR) pricing philosophy. Conduct property based audit for compliance on systems set up. Work with Sales Department for the RFP process in Lanyon. Assess Central Reservation Systems for possible changes, as required. 中央预订系统及全球分销系统：维持一个强有力的理解和控制所有中央预订系统。通过这些系统监督管理所有渠道以确保回报最大化。与市场销售总监及收益管理总监密切协作。监督管理系统的一致性。并且符合朗庭酒店最优房价标准。管理所属财产，在符合审计的基础上进行系统设置。与销售部一起在Lanyon系统中完成RFD程序。按照规定，评定中央预订系统发生的可能性变化。 5.Training and Development: Monitor and report on the Mystery Caller program. Create training programs where required to improve scores and the guest experience.  Work to create and implement and Up Selling program. Help monitor compliance with 1865 and Frequent Flyer programs. 培训与发展：监督管理和报告神秘客人的计划。需要创造培训以改进成绩和客人的入住体验。创建并实施升级销售计划。协助监督管理1865及常旅客飞行计划。 6.Forecasting and Budgeting: Assist the Director of Revenue management as requested in both processes. Prepare forecast reports and daily pick up reports in the absence of Director of Revenue Management. 预测及预算：按照要求在预测及预算程序上协助收益管理总监。当收益管理总监缺席时准备预测报表和每日预订两报表。 7.Market Mix: Action hotel S&M strategies accurately through all channels to support the property to achieve optimal market mix to maximize revenues and profitability. 市场组合：通过所有渠道准确的执行酒店销售策略以支持公司达到最理想的市场收入和利润最大化的混合。 8.Miscellaneous Items: Assist Director of Revenue Management and/or Director of Sales & Marketing when required. 其他项：需要时协助收益管理总监和市场销售总监。 9.Standardization and maximization of systems to facilitate meaningful reporting of consistent data. 运用一致的数据促进有意义的报告使系统标准化及最大化。 10.Standardization of policies and procedures in reservations. 预订政策及程序标准化。 11.Systems champion for all systems relating to Revenue Management, PMS, channel distribution. 维护所有与收益管理，PMS及渠道分销关联的系统。 12.Pro-actively manage inventory to maximize revenue at all times. 积极管理客房销售数量以确保收益最大化。 13.Perform others duties assigned by the management. 履行管理层按安排的其他工作职责。

【岗位职责】 1、遵守操作规程及酒店规章制度。 2、按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3、完成综合性临时任务，如检查VIP房、监督客房、餐厅、大堂等外包大修工作。 4、完成宾客提出的小修工作。 5、完成维修领班安排的其它工作。 6、提供客房设施现状、公共区域现状，提出补救意见。 【岗位要求】 1、高中以上文化程度；3年以上同岗位工作经验。 2、以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 3、五官端正。 4、具备一定的英语对话能力。 5、身体健康，精力充沛。

【岗位职责】 1、负责酒店人力资源部的管理工作。 2、负责制定酒店人力资源政策、制度。 3、建立酒店的招聘管理体系，有效控制员工流动率。 4、制定酒店人力资源规划，并组织实施。 5、组织完成年度培训计划，针对核心员工进行职业规划。 6、建立和谐的劳资关系。 7、建立绩效管理与考核体系。 【岗位要求】 1、大专以上学历，从事酒店人力资源工作3年以上。 2、熟知国家、地区劳动法律法规及相关政策。 3、拥有良好个性与魅力的授课风格，培训技能娴熟。 4、具备英语听说读写能力。 5、管理类专业，接受过系统的人力资源管理理论培训。

【岗位职责】 1、检查和管理各餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议，报告和监督破损丢失，控制餐具破损率和设备遗失率及每月进行储存餐具的盘点。 2、监督管事员正确使用化学药品及正确使用清洁机器设备。 3、监督厨房机器设备的洗刷、擦亮、抛光、保养，确保所有的设备、器皿整洁和摆放有序。 4、管理厨房、洗碗间、垃圾房、库房及其它工作区域高标准的卫生、清洁及安全。 5、负责编制餐饮部所需餐具和用具的年度预算。 6、根据各餐厅餐具的盘点情况，负责与采购部门沟通，提出器具购置计划，保证及时补充。 7、协助厨师长管理厨房食品卫生安全，负责所有库房物品的安全，清洁物品和设备的充足。 8、负责对管事员的考勤考核工作，对员工进行培训，督导员工做好安全工作。 9、负责安排管事部员工的工作班次。 10、检查和维护垃圾房的卫生标准（湿和干）。 11、完成任何其他合理的职责和被指派的职责。 （请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。）

岗位岗位：  1.冷菜大工：1人。  2.冷菜中工：1人。 岗位职责 1.按菜品的选料标准和操作程序选料加工，配制冷菜。 2.根据菜谱需要制作各种冷盘，做到图案新颖，造型美观，配色精巧、细腻协调。 3.综合利用食品原料，定量、定质，按价配制，减少损耗，降低成本。 4.负责食品雕刻，根据不同要求，分别采用不同命题。 5.负责工作区域的卫生，保持厨具清洁光亮。 6.负责所用厨具、器具、设备的维护保养。 岗位要求 1.会烹饪、会改刀及盘饰。 2.为人正值，有责任心，身体健康，能吃苦耐劳。 应聘人员录用后，将提供： 1. 2-6人间宿舍（配空调、浴室、投币洗衣机、公共厨房）。交通十分便利、与市中心金融街、美食街相邻。 2. 免费工作餐。 3. 中秋礼品、春节晚宴、年终奖、年度表彰大会等。 4. 薪资待遇优厚，完善的晋升机制。

The Role 岗位职责： 1. Reports directly to the Restaurant Manager and represents in absence. 直接汇报给餐厅经理并在其不在时代表他。 2. Provide functional assistance and direction to the F&B operation as assigned. 协助及指导相关餐饮营运。 3. Assists the Manager, Restaurant in maximizing profitability by enhancing sales, control cost and preparing annual operating budget. 通过提高销售，控制成本和准备年度运营预算来帮助餐厅经理实现利润最大化。 4. Is passionate about his role and creates a sound, strong, respectful and thoughtful relationship with all teammates and helps them to develop to their maximum potential. 对自己的工作充满激情，与所有同伴们建立起良好的、强烈的、相互尊重和体贴的关系，并帮助他们发展到最大的潜能。 5. Ensures that every guest is being proactively engaged by all colleagues, receives service to perfection and leaves the restaurant with a great memory. 确保所有同事都积极与客人互动，为客人提供完美的服务并在离开时留下美好回忆。 6. Fully proficient about the Unique Selling Points of the Resort to answer questions and provide accurate information to the guest concerning the facilities, restaurants, their products and services. Knowledgeable of all food and beverage items in the menus, promotions and their preparation. 充分了解酒店的独特卖点以回答客人提问，向客人提供有关设施、餐厅、产品和服务的准确信息。了解菜单上的所有食品和饮料，促销和制作方式。 7. Overviews the service and is proactive in coaching, mentoring and training of teammates to achieve highest guest service standards. 关注服务并积极指导，监督及培训同伴们实现最高服务标准。 8. Ensures that teammates report on duty punctually, perfectly groomed and understand expectations at work. 确保同伴们准时到岗上班，保持良好的仪容仪表及了解工作要求。 9. Actively engages guests and seeks feedback and handles it in a respectful manner to guest’s satisfaction, follows up to ensure that a repeated feedback is prevented and informs the Manager accordingly. 主动与客人交流，寻求反馈，并以尊重的态度对待客人的满意度。 10. Establishes strong, thoughtful and respectful ties and communication with related departments to support each other and get things done. 建立强有力的、有思想的、相互尊重的关系，并与相关部门进行沟通，相互支持，完成工作。 11. Takes ownership on all assets, controls, reports breakage and losses in the restaurant, reports them to Manager, Restaurant and collaborates with respective departments on future preventive measures. 负责所有资产，控制和汇报餐厅的破损及丢失，汇报给餐厅经理以便于制定未来的预防措施。 12. Competent with Restaurant Reservation - and Point of Sale (POS) systems, control procedures in food and beverage cost control and cashiering. 负责餐厅预订及POS系统，成本控制及收银工作。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Minimum 5 years F&B experience for international luxury brands or affiliated five-star hotels. 拥有至少5年及以上国际奢华品牌或联号五星级酒店餐饮部工作经验。

1. Ensure all guestrooms and suites consistently meet both Forbes Five-Star and Patina Brand Standards. Oversee aesthetic harmony across scent, sound, lighting, linens, and art displays. Conduct daily quality inspections and report findings. Utilize operational data from systems such as Shiji and Knowcross to analyze cleaning efficiency and trend compliance. 确保所有客房、套房持续符合福布斯五星及柏典品牌标准。监督香氛、音乐、光影、布草触感与艺术品陈列的一致性与美感平衡。每日执行品质巡检并汇报发现。运用 Shiji、Knowcross等系统数据，分析清洁效率与标准执行趋势。 2. support the Housekeeping Manager in coordinating daily cleaning schedules, floor assignments, and public area maintenance. Adjust manpower and task allocation based on occupancy forecasts to ensure operational efficiency and service precision. Prepare and analyze daily workload reports to optimize resource deployment. 协助客房部经理统筹日常清扫计划、楼层分工与公共区域维护，确保高效运作。根据入住率预测调整人力与任务分配，保证运营顺畅与服务精准。编制并分析每日工作量报告，优化资源调配。 3. Lead by example to create a refined and motivated service atmosphere. Guide supervisors and room attendants to embody the Patina brand culture. Assist in organizing and facilitating housekeeping training workshops to enhance technical skills and emotional engagement. Identify individual coaching needs and support ongoing development. 以身作则，营造积极、优雅的服务氛围。指导主管及客房服务员理解并践行柏典品牌文化。协助组织并主持客房部培训课程，提升技能与情感投入。识别个人辅导需求，支持持续成长。 4. Work closely with the Essentialist and Front Office teams to design and execute personalized setups for VIP and returning guests. Monitor guest feedback platforms (e.g., Review Pro) and convert insights into actionable service enhancements. Participate in experience-design meetings to align room preparations with guest preferences and profiles. 与知客经理及前厅团队紧密协作，为 VIP 与回头客设计并执行个性化布置。跟进宾客反馈平台（如 Review Pro），并将数据转化为改进行动。参与体验设计会议，确保客房准备与宾客偏好及档案一致。 5. Assist in conducting weekly LQA self-audits and “Mystery Stay Reviews” to maintain Forbes readiness at all times. Monitor the progress of corrective actions and provide detailed follow-up reports to the Housekeeping Manager. Maintain audit logs and track compliance scores over time. 协助执行每周 LQA 自检与“神秘房体验”，确保部门随时处于福布斯检查的最佳状态。跟进改进计划执行进度并向客房部经理提交详细报告。维护审计记录，持续追踪合规得分。 6. Monitor the usage of linens, cleaning agents, and guest amenities to balance cost efficiency with quality standards. Support regular inventory counts and warehouse management to minimize waste and ensure accountability. Assist in preparing monthly consumption reports and budget variance analyses. 监管布草、清洁用品及客房备品的使用情况，确保成本与品质平衡。协助定期盘点与库存管理，减少浪费并落实责任。协助编制月度消耗报告与预算差异分析。 7. Implement Patina’s sustainability initiatives, including plastic-free programs and energy-saving projects. Ensure departmental compliance with ESG standards and local safety regulations. Conduct regular fire drills and emergency training. Promote waste segregation and resource-conservation practices in daily operations. 落实柏典品牌的可持续倡议，包括无塑化及节能项目。确保部门操作符合 ESG 要求与地方安全标准。组织防火与应急培训。在日常运营中推广废弃物分类与资源节约实践。 8. Maintain close coordination with the Engineering and Front Office teams to ensure timely response to maintenance requests and smooth room turnover. Provide professional input during renovation or enhancement projects. Act as the primary housekeeping contact for interdepartmental communication regarding floor-related issues. 与工程部及前厅部保持良好沟通，确保维修需求得到及时响应、客房周转顺畅。在房间翻新及升级项目中提供专业建议。作为客房部主要联络人，协调处理楼层相关跨部门事宜。 9. Support the manager in nurturing a caring and inclusive workplace. Identify potential team leaders and assist in succession planning. Organize team-building and cultural engagement activities to strengthen unity and brand pride. Monitor team morale and provide constructive feedback to enhance well-being and performance. 关注员工幸福感与工作状态，协助经理培养潜力员工，参与继任规划。组织团队建设与文化融入活动，强化凝聚力与品牌归属感。关注团队士气，提供建设性反馈，提升福祉与表现。 10. Represent the Patina spirit through daily leadership and guest interactions—graceful, genuine, and artistic. Embody the “Perpetual Journey” philosophy by transforming each service encounter into a meaningful and memorable moment. Demonstrate crisis management competence and professionalism when handling guest incidents or emergencies. 在日常运营与宾客互动中展现柏典的品牌气质——优雅、真诚、艺术。以行动诠释“启恒之旅”精神，让每一次服务都成为难忘体验。在处理宾客事件或紧急情况时，展现专业的危机处理能力与从容态度。 Talent Profile 能力&技能需求： Acquire working experience in hotel/resort(preferably luxury brands) 拥有酒店工作经验(特别是奢华品牌的酒店)。 Have professional training in hospitality industry. 接受过酒店专业的培训。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 正确应用基本电脑系统。 Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments. 能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。

协助确保餐厅运作符合酒店策略，适当执行酒店规章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 协助部门定期沟通会的召开；确保分部门例会和会议确实有效且在必要时进行指导。 Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 礼貌而高效地的处理所有客人和内部客人的投诉及询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 在餐厅高峰时段加强巡视以确保各区域员工有效运营餐厅并使各项活动达到满意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations. 对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下做出反馈。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的调配和能源使用效率。 Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

岗位职责： 运营统筹与标准执行全面掌握食品、饮料及服务相关知识，确保团队按酒店标准与政策执行，统一服务规范。 根据宴会订单准确安排各类活动的摆台与服务流程，确保活动顺利开展。 活动协调与变更应对及时响应各类活动的更改、取消等变动，协调内部资源，确保信息传达无误。 在活动开始前向员工详细介绍活动细节、特殊要求及服务项目，确保全员了解执行标准。 服务与质量控制监督食品与饮料的准备工作，确保出品与服务符合酒店标准。 活动结束后，核对账单准确性并交由客人签字，确保财务流程规范。 团队管理与培训发展负责新员工入职培训及在职员工的持续培训，提升团队专业素养。 定期组织员工季度评估，实施奖惩机制，激励团队进步。 现场管理与设备维护确保宴会厅内所有设备设施合理摆放、正常运转，及时提报维修需求。 合理安排员工餐前准备工作，确保活动开始前各项布置到位。 财务与成本控制协助餐饮部经理完成宴会推广活动的宣传册及相关营销材料。 向团队传达重要财务信息，强化成本控制意识。 沟通与信息传达及时向员工传达酒店重要经营策略及相关信息，确保团队目标一致。 持续关注市场动态与潜在活动机会，为部门发展提供建议。 任职要求： 至少3年以上四星级或五星级酒店宴会或餐饮管理经验。 具备良好的英语口语表达及书面沟通能力。 具备积极合作的精神，良好的团队协作意识。 出色的应变能力，能高效应对突发状况及高强度工作节奏。 具备良好的人际沟通能力，注重细节，服务意识强。 抗压能力强，能从容应对繁忙时段的各项工作任务。

Primary Responsibilities主要职责 Provide a professional, advisory and support service to the Executive Housekeeper to assist in meeting the strategic goals of the establishment. Monitor and review Quality Standards for the Department. Participate in the preparation of the Strategic Business and Operating Plans. Prepare monthly outlook/forecast reports. Attend meetings as required. Perform any duties assigned by the Management deemed necessary. 向行政管家提供专业咨询和相关帮助，以及协助完成其战略目标。 监测和审查部门的质量标准。 参加并准备关于商务战略和运营的计划。 准备月度计划和预期报表。 根据需要参加会议。 执行任何管理层委托的工作。 Knowledge and Experience知识和经验 Technical skills for Housekeeping/Laundry. Supervisory and leadership skills – collaborative, enabling, andentrepreneurial. Interpersonal skills well developed with guests, talents, management. Use/knowledge of PMS, Opera, FOLS.  Able to solve problem/make decision within scope. Attention to detail especially cleanliness, room presentation. Able to work independently, reliable, self-directed. 对客房服务和洗衣部门专业的管理技能。 监督和领导技能——合作、支持和创造。 与客人、人才、管理层有良好的人际关系。 使用/了解PMS， Opera，FOLS。 能够在一定范围内解决问题和做决定。 注意卫生细节，房间整体形象。 能够独立工作，可靠，自主的。

【岗位职责】 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、为部门员工提供基本的饮料知识和饮料服务的培训。 4、召开每日例会和参加计划好的餐饮部会议。 5、为销售，饮品创新和利润制定部门的规范和程序。 【岗位要求】 1、英文沟通能力。 2、掌握有关于食品，软饮，运营各个方面的知识以及工作能力 3、3年有关的工作经验，2年以上主管级经验 4、优秀的行政管理技能 5、拥有敏锐的商业嗅觉 6、懂得自我激励以及保持积极的态度 7、较强的领导能力，懂得激励团队队员以及跟团队的沟通 8、良好的英文书写能力和口语能力 9、良好的仪容仪表