工作职责： 【岗位职责】 1、为酒店制定并实施营销战略，确保达成营收与客房销售目标，调整营销战略，实施具体行动，监控并完成各项目标。 2、走访客户，根据市场变化，并不断改进服务工作。 3、审核服务活动的策划方案，组织员工工作。 4、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 5、统筹酒店内外的公关宣传工作；审阅酒店对外发布的宣传稿件。 6、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 任职资格： 【岗位要求】 1、本科以上文化程度；3年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 5、英语口语和书写流利。

岗位职责 1.餐饮部（中餐、西餐、大堂吧）、前厅部（总机、礼宾、私人礼宾）、客房部（客房文员）、财务部（成本文员）招实习生。 岗位要求 1.有志在酒店行业发展的实习生或2025届毕业生。 2.可实习期限在6个月以上，该职位为实习岗位，实习开始时间将另行沟通。 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

1、Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根据建立的政策和程序，确保始终有效的管理餐厅的设备和卫生。 2、Assist manage inoperation. 在操作中始终协助督导进行管理。 3、Exchange the positionflexible. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 4、Delegate associatetask and check regularly. 给下属布置任务并定期检查他们的表现。 5、Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 严格遵守所有的运行设备、供应品和存货是同等量的，确保餐厅有足够的设备。 6、Assists in conductingmonthly inventory checks on all operating equipment and supplies. 协助每月对所有设备和存货进行检查。 7、Assist to controlnecessity and stock items and operate the equipment carefully 协助控制必需品，存货，并小心操作所有的运营设备和供应品。 8、Ensure each outlet areequipped cleaning equipment. 确保每个餐厅能提供清洁、干净的运营设备。 9、Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 协助餐务部做流畅并有效的操作，确保始终能达到凯悦的标准。 10、Ensure food supplyarea tidy, clean and dry. 确保提供生产食物的区域是清洁并且干燥的。 11、Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的厨房、食物和饮料区域的清洁工作。 12、Ensure cleaning atheart of house area, remove the garbage according to the standard published. 确保后台的清洁安排并根据建立的标准清理垃圾。 13、The minimum goals inoperation is achieve Department Operations Manual. 营运基础的标准是为了达到营运手册的服务标准。 14、Assist operation whenin busy period. 在繁忙的时候，协助运作。 15、Conduct and attenddepartment briefing accordingly. 在每日上班前，对员工做指示。 16、Liaise with kitchenand related department in the daily operation. 在日常的营运中，要和厨房及其他营运部门进行沟通。 17、Recommend to outletmanager in operation and procedure. 学习、评估营运/程序并向餐厅经理建议应该改进的地方。 18、Check associate’s workperformance and grooming. 检查下属的工作表现和他们的仪容仪表。 19、Is a hands-on managerand is present at all times in the department, especially during busy periods. 在服务的繁忙时候，对员工进行督导、监督并协助。 20、Liaise with kitchen indaily operation. 在日常工作中，要和厨房的同事进行沟通。 21、Knowledgeable inequipment. 掌握必要大设备知识。 22、Report to StewardingManager in food and beverage. 向餐务部经理报告食物和饮料的偏差。 23、Fully understand and strictin Department Operations Manual. 完全理解并执行部门营运手册。 24、All the work processaccording to the work plan and training task list. 所有工作都要按照工作计划和部门培训工序表。

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.使用品牌或酒店的特定模型（如LEARN、PLEASED、guest Response、LEAP、MYSTIQUE）积极倾听并积极回应客人的问题、担忧和要求，以解决问题、取悦客人并建立信任。Address guests' service needs in a professional, positive, and timely manner.以专业、积极、及时的方式满足客人的服务需求。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预测客人的服务需求，包括询问客人的问题，以更好地了解他们的需求，观察/倾听客人的喜好，并在可能的情况下采取行动。Assist other employees to ensure proper coverage and prompt guest service.协助其他员工确保适当的服务和及时的对客服务。Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.与客人就他们的住宿、酒店服务和地区景点/产品进行对话，包括当地的社交媒体。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).为残障人士提供帮助，包括在指导范围内为视力、听力或身体受损的人士提供帮助（例如，在被要求时陪同他们，用语言解释行动，在纸上写下指示，将物体移开，或提供使用盲文或TDD电话的通道）。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.了解当地的最新情况，以便为客人提供具体的建议。Communicate recommendations in a way that builds excitement and interest among guests and associates.以一种能引起客人和同事兴奋和感兴趣的方式传达建议。Perform other reasonable duties as requested.按要求履行其他合理职责。Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.为客房部跟踪客房状况的变化（如：提前退房、晚退房、客房转移、意外停留）。Organize and coordinate check-in/pre-registration procedures for arriving groups.组织和协调到达团队的入住/预登记程序。Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.处理所有的退房，包括快速退房，解决任何延迟和有争议的费用，结算账目，取回房间钥匙，并征求客人对入住的意见。Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.处理所有客人的入住事宜，包括在电脑系统（如Fidelio， PMS， FOSSE， OPERA）中确认预订，核实客人身份，要求付款，分配房间，并根据酒店的政策和程序发放房间钥匙。Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.发放房间钥匙前确保有效的付款方式（如信用卡、现金）。Sell a room/accommodation to guests without reservations based on availability.根据房态向客人出售房间。Verify and adjust billing for guests.验证和调整客人的账单。Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.完成每日报告（到达和离开的数量），识别任何特殊要求，并检查报告的准确性。Run credit card authorization report and check for discrepancies.完成信用卡授权报告，检查是否存在差异。Review shift logs/daily memo books and document pertinent information in logbooks.查看值班日志/每日备忘录，并在日志中记录相关信息。Print contingency lists to have a record of all guests in case of emergency.打印应急清单，以便在紧急情况下记录所有客人。Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.为客人/住客/访客安排交通工具（如出租车、穿梭巴士），并根据需要提前记录交通要求。Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.必要时联系相应的个人或部门（如：行李员、前台、客房部、工程部、保安/防损部）解决客人的电话、要求或问题。Follow up with guests to ensure their requests or problems have been met to their satisfaction.跟进客人，确保他们的要求或问题得到满意的解决。Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.管理公共场所内技术设备的使用权限（如电视、遥控器、电脑、互联网、游戏等），并提供基本的故障排除协助，必要时请适当的个人或部门（如工程、安全/防损）协助。

Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping, Room Service and other concerned departments.每日查看当天抵店客人信息，包括贵宾，散客，团队预订及其它相关的特殊要求。及时将相关信息与客房部和送餐部及其它相关部门分享。Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.负责按照正确地登记流程操作、填写登记卡、房间分配、信贷政策等。Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告及维修房状态，随时确保房态信息的准确性。Responsible for correct handling of cash and cheques, credit cards, vouchers and invoices.负责正确流程处理现金和支票、信用卡、代金券以及发票。Responsible for correct handling of safe deposit boxes.负责正确流程处理贵重物品寄存服务。Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.负责团队抵店前的准备工作，确认团队总账单以确保收款正确。Responsible for prepare activities for group departure, correct definition of group masters to ensure correct charges.负责遵守酒店政策与服务程序，正确完成客人离店手续。Responsible for reservations, changes and cancellations when Reservation Office is closed.负责预订部下班后的预订服务、预订变更及取消预订。Report to management on deficiencies and irregularities noted in the operation.向上级报告酒店在运营中的缺陷与异常情况。Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.熟悉房费、折扣、包价、酒店设施和特殊活动等相关知识，同时确保宾客服务员掌握同样的信息。Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.与预订部保持紧密联系，随时确保前台的可售房间状态信息准确。Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.确保迅速、正确记录与解决客人投诉，尽量避免不满意的客人离开酒店。必要时寻求宾客服务经理或前厅部经理帮助。Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.负责准备员工排班表以确保有足够员工满足运作需要。Assist in preparing payroll information on the due dates, to ensure correct payments.在指定日期，协助准备工资信息报表以确保正确支付员工工资。Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.熟练掌握酒店所有集团促销计划，同时确保宾客服务员掌握同样的信息。Maintain good knowledge of the Marriott Loyalty Program, ensuring correct handling, prepares reports and actively participates in enrolling new members熟练掌握万豪旅享家会员计划，确保正确处理会员计划、准备报表及积极发展新会员。Assist in resolving accounting matters; disputes, missing back-ups etc.协助解决财务问题，包括有争议的账单及缺失的信息等。Ensure all record all guest complains and report immediately to the Front Office Manager.确保记录所有客人意见，并向前厅部经理汇报。Assist in development， implement and assessment departmental training plan.协助制定，落实和评估部门培训。Be alive to new ideas and system which could benefit the department and hotel.积极响应有利于部门与酒店发展的意见与系统。Ensure guest needs and reasonable requests are met.确保客人需求和合理要求被满足。Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.每日查看当日/次日预抵客人信息，为提供个性化服务与帮助，将贵宾、常规客人、长住客人、团队客人及特殊要求信息与相关部门分享。

§ Audit and process all invoices, ensure all invoices are attached with Purchase Order, Receiving Records and other supporting documents as appropriate. 审核并处理所有的发票，确保所有发票附有采购订单，收货记录和其他适用的支持文件。 § Check all expenses reports, bank payment requests, cash payment requests to ensure that supporting documents are sufficient. 检查所有费用报销、银行付款申请、现金付款申请，确保所有付款凭证附件齐全有效。 § Follow all Standards of Operations, property accounting guidelines and general accounting practices pertaining to Accounts Payable and payment procedures. 遵循所有操作标准，相关会计政策及工作要求，确保应付账款及付款程序符合会计处理标准及当地政府要求。 § Route all bank and cash payment applications to Director of Finance and General Manager for approval. 所有银行和现金付款申请应交财务总监和总经理批准。 § Prepare checks, remittance application or E-bank for approved Payment Voucher. 为已经批准的付款申请准备支票、汇款单或者网银。 § Maintain and file all invoices and supporting documents with all paid invoices stamped “PAID”. 保管及装订所有发票及相关附件，所有已付款的发票需盖“已支付”章。 § Maintain a check log of all printed checks and all voided checks. Voided checks have to be signed off by Director of Finance. 建立支票打印及作废登记表。作废的支票必须由财务总监签字。 § Answer all inquiries from trade creditors and reconcile creditors statements. 回答所有供应商的询问并及时与供应商对账。 § Familiarize with the Accounts Payable System. 熟练使用应付系统。 § Post all payment Voucher into the hotel accounting system. 将付款凭证录入财务系统。 § Balance Account Payable Ledger and reconcile with the General Ledger closing balance periodically and at month- end. 每月定期进行应付账与总账对账 § Analyze the monthly A/P Aging Trial Balance and follow up with all abnormalities. 每月进行应付账款账龄分析，并对所有异常账款进行跟踪了解。 § Perform all other Accounts Payable functions. 执行其他应付工作。 § Complete other tasks assigned by superiors. 完成上级领导交待的其他工作 § Master and should be responsible for the requirement of internal audit. 掌握并负责本职位内部审计的要求。 § To respond to the changes in department functions as dictated by the industry, the company or the hotel. 对行业、公司或酒店带来的酒店职能变化做出反应。 § To provide courteous and professional service and to maintain good working relationships with all hotel associates. 提供礼貌和专业的服务，保持良好的员工关系。 § To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein. 全面理解和遵守酒店的员工手册。 § To have a complete understanding of the hotel policies relating to fire, safety and hygiene. 全面理解酒店的消防、安全、卫生政策。 § Ensure the compliance of Marriott Genuine Care Culture 确保遵守万豪真挚关爱文化。 § Follow the hotel's financial policy requirements. 遵循酒店相关财务政策要求。 § Follow all company policies and procedures and is in accordance with local law. 遵守所有公司政策和程序，并符合当地法律。

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Address guests' service needs in a professional, positive, and timely manner.以专业、积极的态度，及时满足客人的服务需求。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.使用品牌或酒店的特定流程（如LEARN、PLEASED、guest Response、LEAP）积极倾听并积极回应客人的问题、担忧和要求，以解决问题、取悦客人并建立信任。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预测客人的服务需求，包括询问客人的问题，以更好地了解他们的需求，观察/倾听客人的喜好，并在可能的情况下采取行动。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.与客人进行对话，关于住宿、酒店服务和地区景点/产品。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).为残障人士提供帮助，包括在指导范围内为视力、听力或身体受损的人士提供帮助（例如，在被要求时陪同他们，用语言解释行动，在纸上写下指示，将物体移开，或提供使用盲文或TDD电话的通道）。Assist other employees to ensure proper coverage and prompt guest service.在适当的时候协助其他员工，确保及时的提供对客服务。Open and close shift in accordance with manager's checklist.参照管理程序负责开餐准备及关餐结束工作。Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主动与客人交流用餐感受并征询客人意见。Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.正确使用符合酒店集团的各种表格。Handle daily associate relations (e.g., scheduling, time adjustments).及时处理员工当日工作安排。Maintain a safe and sanitary work environment for all associates and guests.维持工作环境的清洁及安全。Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).对酒店及餐厅当日营运情况充分准备，比如排班、预订表等。Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.当问题发生，如取消预定，临时预定或其它日常问题时，要找出原因。During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. 当班时，与客人及时交流客人对服务、座位安排、菜品的满意程度并及时与有关负责人交流。Be on the floor during entire meal period and ensure adequate coverage.确保参与整个用餐期间的所有服务。Ensure that only a quality product is being served and get served in the way that sampled on the Use Record.确保每日菜品出品质量符合标准。Ensure all side work is done on daily basis.确保完成当日其他分配的工作。Maintain proper associate uniform standards.随时检查员工的工服整洁度。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.每日检查餐厅维护工作。Assist any associate in his/her job performance, when required, to ensure guest satisfaction.协助员工维护客人的满意度。Understand and teach empowerment principles to ensure guest satisfaction.了解掌握并能够对员工进行客人满意度的培训。Exercise station rotation to ensure stations are distributed fairly.合理分配员工的轮流替换，保证服务区的任务分配平衡。

岗位职责 1.关注宴会时间, 日期, 地点, 客人人数的改变, 安排员工服务。 2.负责所有座位安排表, 保证餐前准备的充分, 提前检查管事部的准备工作。 3.协助其助手或员工摆台,清洁。 4.负责重要人物的宴会, 密切注意他们的任何需要。 5.负责宴会厅厨房的正常运作, 与行政总厨联系以确保出品。 6.在宴会后确认所有的宴会帐单已经结清并显示在帐目上。 岗位要求 1.大专以上学历。具有事业心和责任感,高尚的职业道德,良好的纪律修养. 2.有2年以上餐厅管理经验，具有餐饮管理、市场营销学等方面知识。 3.掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理各类客人的实际问题。 4.具有很强的语言表达能力，善于评估员工、培训员工并激励下属员工工作。

1、曾供职于四星及以上星级酒店，并有就职工程部主管、值班工程师同岗工作经验者。 2、持有电业局颁发的《电工进网作业许可证》（高压）。 3、能够全面掌握酒店内设施、设备及做好各类日常报表；拟定工作计划。 4、具有调度、监管、培训、辅导能力。

【岗位职责】 1、负责酒店空调系统的日常运行、维护及管理工作，确保设备正常运转 2、制定并执行空调设备维护保养计划，定期检查系统性能 3、及时处理空调系统故障，组织应急维修工作 4、监控能源消耗情况，提出节能优化方案 5、管理空调设备档案，做好维修记录和备件管理 6、培训指导下属员工，提升团队专业技能 7、配合其他部门完成相关设备改造和项目施工 【岗位要求】 1、熟悉中央空调系统原理及常见品牌设备操作 2、具备空调设备故障诊断和维修能力 3、掌握制冷、暖通相关专业知识 4、能看懂设备图纸和技术资料 5、有较强的责任心和团队管理能力 6、持有相关职业资格证书者优先

Policies and Procedures 政策及程序 § Ensure uniform, nametags, and personal appearance are clean, hygienic and professional. 确保制服、名牌和个人仪表干净、卫生和专业。 § Follow company and department policies and procedures. 遵守公司和部门的政策和程序。 § Perform other reasonable job duties as requested by Supervisors. 执行主管要求的其他合理的工作职责。 § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 根据公司政策和程序保护公司工具、设备、机器或其他资产。 § Protect the privacy and security of guests and coworkers. 保护客人和同事的隐私和安全。 Guest Relations 宾客关系 § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 微笑、眼神交流和友好问候欢迎和感谢每一位客人，并尽可能使用客人的名字称呼客人。 § Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 预见客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/倾听客人的喜好并尽可能采取行动。 § Assist other employees to ensure proper coverage and prompt guest service. 协助其他同事以确保为客人提供周到和及时的服务。 § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 积极倾听和回应客人的问题、顾虑及要求，运用品牌或酒店的特定模型（如LEARN、PLEASED、guest Response、LEAP、MYSTIQUE）解决问题、为客人创造惊喜并建立信任。 Communication 沟通 § Speak to guests and co-workers using clear, appropriate and professional language. 使用清晰、恰当和专业的语言与客人和同事交谈。 § Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. 与同事、主管或经理讨论工作话题、活动或问题需小心谨慎和轻声，避免在酒店公共区域 § Support all co-workers and treat them with dignity and respect. 支持所有同事，并尊重他们。 Housekeeping Protocol 客房礼仪 § Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues. 针对紧急维修和预防性维护问题，直接联系工程部、为您服务中心（AYS）、乐意服务中心（DTS）或客房部。 § Respond promptly to requests from guests, Front Desk, or At Your Service requests. 迅速回应客人、前台或为您服务中心的要求。 § Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. 根据OSHA法规和公司标准，为各种表面和清洁工作选择合适的清洁化学品和必要的个人防护设备。 § Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed. 工作推车装满所需备品（例如，化学品，抹布，亚麻布，设施）。 § Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. 向布草房、客房部经理/主管或前台报告房间状况（例如，通知请勿打扰的房间，不一致的房间）。 § Comply with quality assurance expectations and standards. 符合质量保证期望和标准。 § Return cart to designated area at the end of shift. 轮班结束后将推车放回指定区域。 § Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. 清洁和整理洗衣房、用品/储物柜、布草房和/或制服房的物品。 § Fold cleaned linen into designated size, either by hand or using folding machine. 手工或使用折叠机将洗干净的布草折叠成指定尺寸。 § Perform other reasonable duties as requested. 按要求履行其他合理职责。

【岗位职责】 在洗衣房经理领导下，负责客衣，工服和其它布草的干洗工作。 准备工作，按工作程序开启，操作机器设备。 按规定的程序与标准做好客衣的检查，分类，洗前去污。干洗和干洗后的补洗工作。 掌握干洗机性能。正确使用和掌握保养方法，定期做好设备的维护保养工作。 密切注意干洗机工作期间各部门的工作状况，出现故障及时停机报修。 定期清理过滤器、蒸馏器、打扫工作区域卫生。 对于现的洗衣质量问题，应及时向领班，主管汇报，并做好案例分析，采取适当措施补救。 【岗位要求】 高中学历。 2-3年以上相关的洗衣房工作经验。 参加过相关专业培训。 熟悉本岗位专业知识。

1、管理餐厅运行：按照酒店的标准程序制定服务标准及规则，确保员工按照标准与程序完成任务，管理餐厅服务，监督每日财务报告，指导员工了解信用政策和设备，负责设备的检查与维护，监督客用设施和对客服务的标准，控制存货并监督存货安全程序，参与菜单和酒单的编写； 2、参与准备战略计划和经营计划，根据经营情况，制定每年和每月预算，根据生意需求及淡、旺季情况决定运作设备； 3、准时出席各种会议，组织召开餐前会议；维持和实施有效的人际交流技巧传达信息• 使个人表现达到酒店标准，随时表现出职业态度和行为，以不断提高的标准分析、衡量、改善直径的个人表现； 4、准备和维护文档、报告、信函、备忘录和其它相关业务资料，确保在餐厅的每日工作日志中记录下，营业收入，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束后需交给餐饮总监过目和签字，保证所有报告和服务都按时完成 ； 5、 完成上级领导的其他安排。

1.  负责拉面及其他面食的制作；计划菜单、创新品种。 专精拉面，确保面条筋道、汤底纯正。 2. 质量控制与卫生 严格执行公司与酒店的安全、卫生、环境标准。 遵守食品安全规范，保持工作区域卫生。 3. 客户与档口服务 沟通表达能力与服务意识强；在自助餐等档口为客人提供优质服务。 参与餐厅活动，提升顾客用餐体验。

l  对酒店内各区域的建筑及装修部门进行定期所需要的维护保养。 l  收拾废弃的油漆和化学物品，装在指定的容器内，放在指定位置。 l 在工作时必须戴上适用的劳保衣物和使用保护工具。 l 按工作程序将易挥发、易燃物品放在适当的容器内。 l 向班长或值班工程师汇报不安全情况，以便采取行动。 l 注意工场和范围内的安全程序。 l 不使用破损的工具和设备。 l 工作中要使用适合的工具以防打滑或出现事故。 l 遵从一切安全制度和消防制度。 l 履行其他由上级安排合理的工作要求。

1、落实执行酒店和餐饮部所制定之规章制度，对员工实施有效的激励手段，检查服务员的仪容仪表，检查服务员的具体操作，发现问题及时纠正，保证服务工作符合酒店标准； 2、领导本组服务员做好开餐前的准备工作，发现问题及时督导整； 3、接待宾客预定，根据客需进行菜肴菜品推荐，包厢安排和跟踪； 4、热情接待顾客，及时答复客人提出的意见及建议，对顾客投诉进行妥善处理，将客户反馈意见及时向经理汇报； 5、监督服务设备的维护保养，监督客用设施和服务的标准，建立物资管理制度； 6、加强餐厅财产管理，掌握控制物品的使用状况，减少费用开支和物品损耗； 7、召开员工班前会议，总结服务中出现的问题，并提出解决问题的方法。协助部门经理定期对部门员工进行思想沟通及行为评估，建立良好团队； 8、为团队准备培训课题，实施培训课程，进行全体员工的培训和评估。

【岗位职责】 熟悉会计制度及相关财务规范。 负责酒店消费卡余额的对帐、清算工作，确保挂帐正确、帐面余额正确。 固定时间做好电脑信用卡到帐的清转工作。 负责有关协议合同单位的月对帐、催收工作，对工作中出现的疑难问题应及时汇报。 做好各类挂帐消费宾客帐单的整理、保管工作，随时应宾客的要求不定期的配合对帐。 月末与收入会计对帐，做应收报表。 负责各订房中心与酒店业务的定期核对、确认工作，并将有关资料存档备查。 协助销售人员对客房做好资产信息评估工作，保证信用额度范围的应收帐款质量。 【岗位要求】 财会专业（或相关专业）大专以上文化程度。 认同金源理念，坚持原则、廉洁奉公。 熟悉国家财经法律、法规、方针、政策和制度。 具有正确地进行会计财务处理、能用电脑操作和调用各项数据的进行管理报表设计的能力。 身体健康，能胜任本职工作。

【岗位职责】 掌握对洗衣房设备全面的和最新的了解，能够操作洗衣机，甩干机，滚筒，以及干洗机。 及时，有条理的清洗和存放酒店的布巾和制服，确保满足酒店的洗衣和布巾的需求。 确保所有客人衣物被仔细对待，把损坏率降到最低 申领洗衣房各类物品并确保化学剂等被恰当地使用，使用正确的数量以降低成本、提高质量，避免事故 监督和检查洗衣房员工的工作，确保高质量和高效率。 【岗位要求】 高中或酒店行政管理，酒店管理或相当的大专学历。 最好拥有在相似规模酒店4年洗衣房工作经验，包括的管理经验或培训经验。 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

【岗位职责】 1、严格遵守美工室各项规章制度。 2、认真完成各部门下达的美工任务。 3、负责会议、餐饮、节庆及大型活动的美术设计和制作。 4、负责酒店的所有服务用品和印刷宣传品的美术设备与监制。 【岗位要求】 1、大专以上学历，经济、管理等相关专业，有3年同岗位工作经验。 2、了解装潢、工艺美术等方面的专门知识，掌握广告宣传及美术知识，具有较强的主体审美能力。 3、沟通协调能力强，具备良好的团队素质。 4、具有设计制作大型美工制品的能力。

岗位职责/职位描述 岗位职责： 1、负责宾客入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店前台系统； 2、为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换； 3、处理客人的基础投诉、问询和请求； 4、按照酒店标准为宾客提供优质服务。 任职资格： 1、大专以上学历，具备良好的英文能力； 2、具备良好的形象气质，礼仪服务意识； 3、能适应三班倒工作性质（每月夜班平均为4-5天）。 福利待遇： ※ 月休8天，享有法定节假日 ※ 健康美味的免费工作餐 ※ 宽敞舒适、设备齐全的员工宿舍，宿舍交通便利，步行直达 ※ 无论住宿与否，均享有住房补贴 ※ 夜班津贴、两头班津贴 ※ 缴交养老保险、医疗保险、工伤保险、失业保险、生育保险及住房公积金 ※ 每月生日福利、优秀员工奖励 ※ 带薪年假、带薪病假、婚假、产假等各类福利假期 ※ 婚礼/生育礼金、住院慰问、丧礼慰问金 ※ 各类丰富多彩的在职培训及员工活动 ※ 集团晋升、调任机会/良好的职业发展规划及平台

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: Execute the Hotel’s strategic objectives in F&B Division Full accountability for the successful implementation of the F&B strategies and achievement of goals Develop an operating culture with a mindset towards performance, quality, lean operating techniques, and bottom line results. Tirelessly drives continuous improvement in all areas of F&B operations Recruit, mentor and develop talent in F&B Division Participate and lead F&B initiatives to provide a forum for identifying best practices and reviewing financial results to highlight successes and identify and rectify areas in need of improvement Ensure compliance with all LHG brand standards Provide timely forecasting and financial re-projections as required Work together with Executive Chef and Marketing to launch F&B promotion campaigns and events to maximize revenue. Qualifications: Luxury Hotel experience working in China Bachelor degree is a must  Pre-opening experience is a must  Currently in the capacity of Director of F&B Fluent written & spoken for both English and Mandarin Strong interpersonal skills Ability to present clear,concise and meaningful information to different stakeholders Ability to analyze,interpret, understand and present financial data Ability to solve practical and complex problems

Policies and Procedures 政策及程序 § Protect the privacy and security of guests and co-workers. 保护客人和同事的隐私和安全。 § Maintain confidentiality of proprietary materials and information. 维护专有资料和信息的机密性。 § Follow company and department policies and procedures. 遵守公司和部门的政策和程序。 § Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 确保制服、铭牌和个人仪表干净、卫生、专业，并符合公司的政策和程序。 § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 根据公司政策和程序保护公司工具、设备、机器或其他资产。 § Perform other reasonable job duties as requested by Supervisors. 执行主管要求的其他合理的工作职责。 Guest Relations 客户关系 § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。 § Address guests' service needs in a professional, positive, and timely manner. 以专业、积极的态度，及时满足客人的服务需求。 § Thank guests with genuine appreciation and provide a fond farewell. 真诚地感谢客人，并致以亲切的告别。 § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 使用品牌或酒店的特定流程（如LEARN、PLEASED、guest Response、LEAP）积极倾听并积极回应客人的问题、担忧和要求，以解决问题、取悦客人并建立信任。 § Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 预测客人的服务需求，包括询问客人的问题，以更好地了解他们的需求，观察/倾听客人的喜好，并在可能的情况下采取行动。 § Engage guests in conversation regarding their stay, property services, and area attractions/offerings. 与客人进行对话，关于住宿、酒店服务和地区景点/产品。 § Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). 为残障人士提供帮助，包括在指导范围内为视力、听力或身体受损的人士提供帮助（例如，在被要求时陪同他们，用语言解释行动，在纸上写下指示，将物体移开，或提供使用盲文或TDD电话的通道）。 § Assist other employees to ensure proper coverage and prompt guest service. 在适当的时候协助其他员工，确保及时的提供对客服务。 Communication 沟通 § Speak to guests and co-workers using clear, appropriate and professional language. 使用清晰、恰当和专业的语言与客人和同事交谈。 § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 接听电话时要遵守适当的礼仪，包括在铃响3声之内接电话，微笑着接电话，喊出呼叫者的名字，将电话转接到适当的人/部门，在保持通话前请求呼叫者的允许，接收和转发信息，等待呼叫者优先结束通话。 § Talk with and listen to other employees to effectively exchange information. 与其他员工交谈并倾听，有效地交换信息。 § Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. 与同事、主管或经理谨慎、安静地讨论工作主题、活动或问题，避免进入公共场所。

岗位职责： 记录并处理电话/传真/电邮预定。 处理预定变更例如延住，提前离店等。 通过跟踪与记录来控制“no show ”预定。 记录团队及会议特殊帐单安排。 对酒店特价/特别优惠/促销知识随时更新和掌握。 岗位要求: 至少一年或6个月预订/前台相关工作经验。 具备一定的组织能力和问题解决能力。 精通电脑操作及Opera系统的使用。 熟练的英文读写能力。

1、全面负责客房部工作，带头执行并督导所属员工执行公司各项规章制度，对总经理负责； 2、根据酒店经营管理的有关政策制定客房部的营运计划、年度计划、并组织实施，确保计划的实现； 3、每天查阅有关报表和报告，掌握客房预定、销售情况以及客人动态，与前厅做好协调，确保客房出租率； 4、负责制定本部门各级人员的岗位责任制，明确各岗位的职责范围和具体工作任务； 5、督导本部门员工遵守店纪店规，并严格按服务的规范、标准和程序化进行服务； 6、负责招聘和培训员工，落实员工评估制度，根据评估结果来激励员工。注意培养有潜质的员工，并及时提出员工的晋升、调职意见； 7、科学地制定房务预算支出计划，负责建立和完善客房各种物品、用品的消耗、管理与控制制度，制定各种设备保养措施，努力减少支出，降低成本； 8、亲自安排和检查贵宾房，确保不出差错，迎送贵宾，探望患病的宾客和常住者； 9、认真对待本店管理层的批评和宾客投诉，及时记录，努力弥补可能产生的不良影响； 10、每天巡视检查本部门工作区域的清洁卫生工作，确保达到卫生标准。抽查客房并做好记录，发现问题及时处理； 11、及时与有关部门做好客人接待的沟通协调工作，保证客房部日常工作的顺利进行； 12、会同保安部做好安全和消防工作，确保所有消防通道畅通无阻，消防器具完好无缺，保证客房和宾客安全； 13、协助做好设施、设备的维修保养工作。