【岗位职责】 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好

【岗位职责】 1、负责迎接客人，引导客人入座，为客人介绍场所设施和服务项目。 2、根据客人的需求，提供酒水、小吃等餐饮服务。 3、保持包房或座位的整洁，及时更换烟灰缸，清理桌面垃圾。 4、协调与其他服务员或工作人员的工作，确保服务的连贯性和高效性。 5、确保场所内的消防安全，熟悉消防设备的使用方法，并在紧急情况下能够迅速疏散客人。 6、协助客人进行结账，确保账单准确无误。 【岗位要求】 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的沟通能力，能够与客人进行愉快的交流，解决客人的问题。 3、熟悉娱乐场所的服务流程和规范，能够熟练操作相关设备。 4、了解酒水、小吃等餐饮产品的知识，能够为客人提供专业的推荐和建议。 5、具备良好的身体素质，能够适应快节奏的工作环境。

【岗位职责】 1、负责迎接客人，引导客人入座。 2、协调与其他服务员或工作人员的工作，确保服务的连贯性和高效性。 【岗位要求】 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的身体素质，能够适应快节奏的工作环境。

【岗位职责】 1、负责酒店客衣的接收、分类、检查及登记工作，确保衣物信息准确无误； 2、按照标准操作流程进行衣物的洗涤、熨烫、折叠及包装，保证衣物的清洁度和完好性； 3、定期检查洗衣设备运行状态，及时报告故障并协助维护； 4、保持洗衣房工作区域的整洁与卫生，符合酒店卫生及安全标准； 5、协助处理客衣的特殊需求或投诉，确保客户满意度； 6、完成上级交办的其他相关工作。 【岗位要求】 1、具备基本的洗衣操作知识，有相关工作经验者优先； 2、能够熟练使用洗衣设备（如洗衣机、烘干机、熨烫机等）； 3、工作细致认真，责任心强，能够适应重复性劳动； 4、具备良好的团队合作意识，服从工作安排；

岗位职责 1.负责宾客游泳的绝对安全、勤巡视池内泳者的动态，发现溺水者要迅速处理，做好抢救工作并及时向领导报告。 2.认真做好每天的清场工作。 3.负责游泳池水质的测验和保养及游泳场地的环境卫生。 4.上班集中精神，不得与无关人员闲谈，救生台不得空岗，无关人员不得进入池面。 5.勤在泳池边观察。注意游泳者的动向，防止发生意外，保证宾客的安全。对不会游泳者可作技术指导。 6.定时检查更衣室，杜绝隐患。 岗位要求 1. 专科以上学历，或相关院校毕业生。 2. 熟悉游泳池服务知识、掌握游泳和救生急救技术，懂得游泳卫生消毒知识，取得白卡以上救生证书。 3. 能按服务工作规范的质量标准独立进行工作。 4. 有在水中进行急救和在陆地上进行人工救护的能力。

About Four Seasons: Four Seasons is powered by our people. We are acollective of individuals who crave to become better, to push ourselves to newheights and to treat each other as we wish to be treated in return. Our teammembers around the world create amazing experiences for our guests, residents,and partners through a commitment to luxury with genuine heart. We know thatthe best way to enable our people to deliver these exceptional guestexperiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new oneand treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, webelieve our purpose is to create impressions that will stay with you for alifetime. It comes from our belief that life is richer when we truly connect tothe people and the world around us. About the location: Rising above the heart of the central business districtand steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjinoffers 259 elegant guest rooms and suites, five spectacular dining options, aluxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, aswell as the extraordinary event spaces including two fabulous ballrooms.Business travellers will appreciate the Executive Club Lounge, while couplesand families enjoying a getaway weekend will delight in the thoughtful servicesand exceptional amenities for which Four Seasons is recognized the world over. About the role Assure normal operation of power distribution andelectric supply with guidance of Engineer Supervisor. 于工程主管指引下，对酒店供配电系统及设备进行维修及保养，保障其正常运行。 What you will do Accomplish maintenance orders timely and offer feedback to Supervisors. Strictly conduct Preventive and Maintenance to make sure the normal operation. Keep a tidy and clean equipment room. Be familiar and acknowledged for hotel service. Understand and be acknowledged in Engineering system and other relevant equipments. 按质按量完成接收到及主管安排的维修单并及时反馈。 严格执行设备维保制度，保证设备，机房及工作场地干净整齐。 熟悉掌握酒店对客服务的要求，以及工程部系统知识并具有较强的实际操作能力 What you bring Be of 2~5 years working experience at the same position as the Engineering Technician in 5-star international hotel. Team player. Being fair and responsible. Be passion and love working.  Be familiar with hotel HV/AV System and equipments. Learn and know hotel electrical equipments and facilities.  High school education or equivalent experience. Be of the relevant electrician certificates. Basic knowledge in computer. 2~5年于国际五星级酒店同等职位工作经验。 有强烈的事业心与责任性。具备团队精神. 熟悉酒店强/弱电设备及系统。  对酒店机电工程设备，建筑设施等有较深了解。 高中或以上学历。具备电工证。 具备基本电脑操作知识。 What we offer:  Competitive Salary, wages, and a comprehensive benefits package  Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Employee Meals 具有竞争力的薪酬、工资和综合的福利待遇 完善的培训和发展机会 全球四季酒店的员工优惠 免费员工餐   Schedule & Hours:  Flexible. 灵活排班

Responsibilities  工作职责 1. Checks in and out guest in an efficient and?friendly manner； 2. Handles all guest interactions with the highest level?of hospitality?and professionalism； 3. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. 1. 高效、友善地进行客人入住及离店业务办理； 2. 以高质量的待客之道及专业精神处理和客人的每一次互动； 3. 使用电脑程序办理客人入住、离店业务，运行日常报表及为抵店客人选择、预留房间 Preferred Qualification and Skills  优先考虑的资格与技能 1. College graduate or Certificate； 2. Requires reading, writing and oral proficiency in the English language; Prefer Japanese Speaker； 3. Good Communications skills and Computer skills； 4. Mandarin speaking is a must and work authorization in China is required. 1.本科学历及具有学历； 2.熟练的英语口语、书写及阅读能力；熟练的日语听说读写能力者优先考虑； 3.良好的沟通及电脑使用能力； 4.能够讲普通话及具有在中国工作的许可。

1. In absence of manager, conducts shift briefing to ensure hotel activities and operational requirements are known 经理不在的情况下组织召开本班次的例会，以确保酒店的活动和操作要求都被知道 2. Prepares, cooks, serves and stores all the dishes 准备，制作，服务和存储所有的菜 3. Communicates politely and display courtesy to guest s and internal customer comment and other relevant information 和客人礼貌沟通，内部客户意见和其他有关资料显示礼貌 4. Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards 向厨房帮工提供指导方向，包括厨师，厨房服务员和管事部人员 5. Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 了解他人的优势和困难，宾客或者内部客人的意见和有价值的信息 6. Establishes and maintains effective employee working relationships 建立和维护有效的员工的工作关系 7. Attends and participates in daily briefings and other meetings as scheduled 如期出席并参与每日例会和其他会议 8. Attends and participates in training sessions as scheduled 如期出席和参加培训班 9. Prepares in advance food, beverage, material and equipment needed for the service 准备提前食品，饮料，材料和服务所需的设备 10. Cleans and re-sets his/her working area 清理和重新设置其工作区 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

【岗位职责】 1、按照经理的检查表来开始和结束一天的营运； 2、与客人进行积极的互动，来寻求反馈； 3、在餐厅中，培训、维持和执行所有的服务标准； 4、在班次上正确执行收入和账单控制程序； 5、处理日常员工的协作关系（例如时间调整）； 6、为所有的员工和客人，建立一个安全及卫生的工作环境； 7、为餐厅营运提供尽可能的帮助（例如工作时间表、楼层安排、预定）； 8、主持餐厅每天的试菜和菜单培训课程； 9、确保服务的食品和饮料有质量保证； 10、确保完成每天基本的工作。 【岗位要求】 1、具备2年以上的餐厅管理经验； 2、有较好的服务精神和沟通技巧。 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

【岗位职责】 1、负责酒店客房、会议及餐饮等产品的销售推广工作 2、开发维护客户资源，完成月度销售指标 3、接待来访客户，提供专业咨询服务 4、协助处理客户预订及售后服务事宜 5、定期进行市场调研，收集竞品信息 6、完成销售报表及客户档案管理工作 【岗位要求】 1、具备良好的沟通表达能力和服务意识 2、能够承受一定工作压力，适应弹性工作安排 3、熟练使用办公软件（Word/Excel/PPT） 4、有酒店行业或销售经验者优先考虑 5、形象端正，具备基本的商务礼仪知识

The Role 岗位职责： 1.Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.  2.Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives.  3.Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations.Understands employee positions well enough to perform duties in employees'absence. 4.Utilizes interpersonal and communication skills to lead, influence, and encourage others;advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.  5.Oversees all culinary, restaurant, beverage and room service operations.  6.Creates and nurtures a property environment that emphasizes motivation,empowerment, teamwork, continuous improvement and a passion for providing service.  7.Provides excellent customer service to all employees.  8.Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members.  9.Encourages and builds mutual trust, respect, and cooperation among teammembers. Ensures and maintains the productivity level of employees.  10.Develops specific goals and plans to prioritize, organize, and accomplish your work.  11.Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.  12.Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.  13.Provides excellent customer service.  14.Responds quickly and proactively to guest's concerns.  15.Ensures that all employees, team leaders and managers understand the brand's service culture.  16.Sets service expectations for all guests internally and externally.  Talent Profile 能力&技能需求： Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major. 10 years' experience in food and beverage, culinary, or related professional area. Experience and exposure in sales/marketing environment. Hospitality qualification or work experience preferred. Ability to identify needs with the twin acts of probing and listening. Strength of character coupled with determination and self-discipline. High level of self-confidence, enthusiasm and initiative.  Fine art of communication excellence,ability to deal with different types of people.

岗位概述： 1、使用令客人喜出望外的标准，在餐厅为客人提供五星级的殷勤好客餐饮服务，最大限度的令客人满意。 2、通过一线水准服务和娴熟的专业水准为客人提供出色的餐饮服务，具有服务意识。 3、营造健康的工作环境并融入其中。 岗位要求: 1、具有丰富的中餐厅服务经验者优先 2、有同等职位经验者优先

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. About the role Deliver the service standard at the Health Club including the swimming pool to ensure that it achieves guest’s satisfaction and Hotel standard 在健身中心（含泳池在内的）提供标准化服务，以确保达到客人的满意度和酒店标准。   What you will do Provide members and guests the highest level of safety with excellent guarding of the pool and enforcement of pool rules and regulations. Greet and properly register members and guests at the pool. Interacting and communicating with all the team members, peer group & management team. Interacting with hotel guests and members reporting complaints and providing feedback to the management. Attend regular meeting with the team to discuss any matter/issues. Daily communication to all Life Guard regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary. 为会员和客人提供最高级别的安全防护和优秀的游泳池和执行游泳池的规章制度。问候并妥善登记会员和客人在游泳池。 与所有的团队成员，其他部门同事和管理团队的保持互动和沟通。 处理酒店客人和会员投诉，并及时向管理层反馈。 参加与团队的定期会议，积极地讨论问题。 通过每日例会，工作日志、备忘录、或其他必要方式和所有其他救生员沟通当日或近期需关注事宜   What you bring Reading, writing and oral proficiency in the Mandarin and English. An understanding of The Pool and Fitness environment. Previous hotel experience/knowledge. Life Guard Certificate is required. The ability to be certified in CPR (Cardio-Pulmonary Resuscitation is preferrable). 流利的普通话和英语阅读、写作和口语能力。 了解游泳池和健身环境。 具备酒店相关工作经验/知识。 持有救生员职业鉴定证书。 具备CPR认证（心肺复苏能力者优先）。 What we offer:  Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Employee Meals 具有竞争力的薪酬、工资和综合的福利待遇 完善的培训和发展机会 全球四季酒店的员工住宿优惠 免费员工餐   Schedule & Hours: Flexible. 灵活排班

About Four Seasons: FourSeasons is powered by our people. We are a collective of individuals who craveto become better, to push ourselves to new heights and to treat each other aswe wish to be treated in return. Our team members around the world createamazing experiences for our guests, residents, and partners through acommitment to luxury with genuine heart. We know that the best way to enableour people to deliver these exceptional guest experiences is through aworld-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new oneand treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, webelieve our purpose is to create impressions that will stay with you for alifetime. It comes from our belief that life is richer when we truly connect tothe people and the world around us. About the location: Rising above the heart of the centralbusiness district and steps from shopping and historic neighbourhoods, FourSeasons Hotel Tianjin offers 259 elegant guest rooms and suites, fivespectacular dining options, a luxurious spa and state-of-the-art fitness centreplus sky-lit indoor pool, as well as the extraordinary event spaces includingtwo fabulous ballrooms. Business travellers will appreciate the Executive ClubLounge, while couples and families enjoying a getaway weekend will delight inthe thoughtful services and exceptional amenities for which Four Seasons isrecognized the world over. About the role The Security department is active 24 hours per day and is responsible for thedaily patrolling of public and office areas ensuring that losses from whateversource and by whatever means are minimized, security policies maintained andHealth and Safety regulations observed.  保安部每天24小时工作，负责公共区域及员工区域的巡视确保把任何资源和任何方式的损失降到最低，维护安全政策及观察健康与安全法规。   What you will do ⦁Patrol the publicareas regularly, including the guest floors and back of house areas, togetherwith perimeter of the hotel and grounds, car park and pool to prevent intrusionby unauthorized people or undesirables. ⦁Challenge any people discovered duringsuch patrols who arouse suspicion and check their credentials, in a discreetmanner, in keeping with the style of the property. ⦁Control the staff entrance and conductregular on-the-spot baggage checks of staff and contractors exiting thebuilding. ⦁Ensure, during routine patrols, thathealth and safety regulations are being observed and that all fire regulationsare met. ⦁ 定期巡视公共区域，包括客房楼层及后勤区域，同时还有酒店楼层，停车场和游泳池防止未经授权的人或者不受欢迎人物的进入。 ⦁为保障酒店财产安全询问任何在巡视当中发现的可疑人物并用一种礼貌谨慎的态度检查他们的证件。 ⦁控制员工入口及进行员工在场行李的检查，控制承包商进入酒店。 ⦁确保巡视过程中，健康与安全法规的执行，所有消防法规都符合要求。 What you bring  ⦁ A thorough knowledge of all operational aspects of a propertysecurity department and experience in handling administrative and managerialmatters. ⦁ Ability to work well underpressure and difficult situations. ⦁ Exhibits excellent guest relations/employeeskills. ⦁ 要有保安部各个方面的运行操作的全面知识，还要有处理行政管理事务的经验。   ⦁ 能够承受压力及困难 ⦁ 展现出优秀的宾客关系/员工技能 What weoffer:  ⦁CompetitiveSalary, wages, and a comprehensive benefits package ⦁Excellent Training and Developmentopportunities ⦁Employee Discount for stays at anyFour Seasons worldwide ⦁Complimentary Employee Meals ⦁具有竞争力的薪酬、工资和综合的福利待遇 ⦁完善的培训和发展机会 ⦁全球四季酒店的员工优惠 ⦁免费员工餐   Schedule & Hours: •Flexible.     灵活排班

【岗位职责】 1、按照经理的检查表来开始和结束一天的营运； 2、与客人进行积极的互动，来寻求反馈； 3、监督服务标准,确保它们符合标准和满足所需或超越顾客的期望； 4、与厨房、厅面、酒吧、客房、工程沟通，以确保运行顺利的共同责任； 5、协助制定和执行促销活动； 6、协助监控参与酒店的部分盘点库存； 7、进行经常性的部门前线检查，服务程序检查，标准的清洁和卫生、维修和保养，员工培训和指令并在必要时采取适当的行动； 8、确保完成每天基本的工作。 【岗位要求】 1、具备1年以上的餐厅服务工作经验； 2、有较好的服务精神和沟通技巧。 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

【岗位职责】 1、按要求亲自检查所有食品出品和服务区域的清洁，同样也负责监督地面和环境的清洁； 2、确保把瓷器，玻璃器皿，银器和刀叉器具的破损降到最小； 3、监督和完全熟悉洗碗机的业务职能； 4、知道所有的规章制度和酒店制度； 5、让管事部经理了解所有相关情况； 6、履行管事部经理指定的必须的且合理的任务和其他的职责； 7、配合副总厨和餐厅主管，与管事部经理一起紧密合作； 8、依照宴会区域的需要，负责监管所有器具，银器，瓷器等必须的设备准备； 9、协助副总厨和餐厅主管做检查，以确保本区域里有足够的干净的厨房用具，瓷器，玻璃器皿和银器。 【岗位要求】 1、具备2年以上的相关工作经验； 2、有较好的服务精神和沟通技巧。 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

【岗位职责】 1、按照经理的检查表来开始和结束一天的营运； 2、与客人进行积极的互动，来寻求反馈； 3、监督服务标准,确保它们符合标准和满足所需,或超越顾客的期望； 4、与厨房、厅面、酒吧、客房、工程沟通，以确保运行顺利的共同责任； 5、协助制定和执行促销活动； 6、协助监控参与酒店的部分盘点库存； 7、进行经常性的部门前线检查，服务程序检查，标准的清洁和卫生、维修和保养，员工培训和指令并在必要时采取适当的行动； 8、确保完成每天基本的工作。 【岗位要求】 1、具备1年以上的餐厅/大堂吧服务工作经验； 2、有较好的服务精神和沟通技巧。 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

·Specialistengineering skills ·工程专业技能 ·Good organizational skills ·良好的组织能力 ·Team-work spirit ·团队合作精神 ·Ability to cope with pressure ·应对压力的能力 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

The Role 岗位职责： 1. Oversee daily operations of both Reservations and Communications departments to ensure smooth coordination, accurate information flow, and Forbes-standard service delivery. 全面管理预订部与总机部日常运作，确保信息流通顺畅、部门协作高效，所有服务均符合福布斯五星标准。 2. Develop and enforce Standard Operating Procedures (SOPs) for reservations accuracy, call etiquette, guest data handling, and communication efficiency. 制定并执行涵盖预订准确性、电话礼仪、宾客资料管理及沟通效率的标准操作流程（SOP）。 3. Ensure all guest calls, emails, and messages are answerd promptly, courteously, and in alignment with the hotel's tone of voice and brand personality. 确保所有来电、邮件及留言均以专业、礼貌、并体现酒店品牌语调的方式及时回复。 4. Guarantee that every telephone interaction and reservation inquiry reflects Forbes Five-Star standards—warm, intuitive, anticipatory and personalized. 确保每一次电话沟通与预订咨询均展现福布斯五星标准：温暖、有预见性、具个性化、直觉式服务。 5. Conduct regular call quality audits and mystery call as sessments to ensure the team meets or exceeds Forbes and brand evaluation criteria. 定期进行通话质量审核与神秘致电测试，确保团队表现达到或超越福布斯及品牌评估标准。 6. Collaborate closely with Front Office and Essentialist to ensure pre-arrival arrangements, VIP profiles, and special requests are communicated clearly. 与前厅及宾客关系团队密切合作，确保宾客抵店前的安排、贵宾档案及特殊需求得到准确传达与落实。 7. Oversee room inventory management in coordination with Dir of Revenue to ensure optimal occupancy, rate parity, and channel distribution. 与收益总监协作，管理房态分配，确保入住率合理化、房价一致性及各销售渠道分布合理。 8. Review daily, weekly, and monthly reservation reports to analyze booking patterns, lead times, and cancellation trends. 定期审阅每日、每周及每月预订报表，分析预订趋势、提前预订时间及取消率等关键数据。 9. Support the implementation of upselling and cross-selling initiatives via phone and email to maximize revenue opportunities. 推动通过电话与邮件实现的追加销售及交叉销售计划，以增加收益机会。 10. Lead, coach, and inspire the Reservations & Communications team to deliver exceptional service and maintain strong brand consistency. 领导、培训并激励预订与总机团队，确保其提供卓越服务并保持品牌一致性。 11. Develop training programs focused on communication skills, Forbes standards, product knowledge, and emotional intelligence. 制定培训计划，重点强化沟通技巧、福布斯标准、产品知识与情商。 12. Conduct regular performance reviews and ensure the team receives constructive feedback and recognition. 定期进行绩效评估，提供建设性反馈并给予积极表彰。 13. Maintain proficiency in the hotel's PMS, CRS, and telecommunication systems (e.g., Shiji, Opera, Daylight, etc.). 熟练掌握酒店的 PMS、CRS 及通讯系统（如 Shiji、Opera、Daylight 等）。 14. Ensure guest profiles and booking data are accurately updated,complete, and compliant with data privacy regulations (GDPR, China Cyber Security Law). 确保宾客档案及预订数据准确、完整，并符合数据隐私法规（如 GDPR、中国网络安全法）。 15. Coordinate with IT and Revenue teams to troubleshoot system issues, data sync errors, and integration between PMS and CRM systems. 与 IT 及收益团队协作，解决系统问题、数据同步错误及 PMS 与 CRM 系统的接口问题。 16. Serve as the communication hub of the hotel, ensuring all internal calls, guest messages, and emergency communications are handled efficiently. 作为酒店沟通枢纽，确保所有内部来电、宾客留言及紧急通讯均得到高效处理。 17. Support the Rooms Division by ensuring guest preferences,arrivals, and VIP alerts are properly distributed. 协助房务部，确保宾客偏好、抵店信息及贵宾提醒准确传达。 18. Manage and monitor service recovery communication processes (e.g.,follow-up calls for complaints or special requests). 管理并监督服务补救沟通流程（如投诉回访、特殊需求跟进电话等）。 19. Prepare monthly departmental performance reports (conversion rate,call response time, reservation accuracy, upselling revenue). 准备月度部门绩效报告（转化率、接听响应时间、预订准确率、追加销售收入等）。 20. Participate in departmental budgeting and cost control to ensure efficiency without compromising service quality. 参与部门预算及成本控制，确保高效运营且不影响服务质量。 21. Identify process improvements and technology enhancements to streamline communication and reservations workflow. 持续识别流程优化与技术升级机会，以提升沟通与预订工作的效率。 Talent Profile 能力&技能需求： College degree and Above.  大专学历以上。 Acquire working experience in hotel/resort (preferably luxury brands). 拥有酒店工作经验(特别是奢华品牌的酒店)。 Able to communicate in Mandarin or English fluently. 能够流畅的使用普通话或英语进行对话。 Having good communication skills. 良好的沟通能力。 Able to operate basic computer skills. 应用基本电脑系统。

岗位概述： 1、使用令客人喜出望外的标准，在餐厅为客人提供五星级的殷勤好客餐饮服务，提供令客人满意的服务。 2、通过一线水准服务和娴熟的专业水准为客人提供出色的餐饮服务，具有服务意识。 3、营造健康的工作环境并融入其中。 岗位要求: 1、具有丰富的中餐厅服务经验者优先 2、有同等职位经验者优先 3、本岗位考虑实习期一年，且有转正意向的实习生。

具备精细，快速，准确的执行工作任务的能力。 具备很好的安排工作，懂得区分事情的优先次序的能力。 具备冷静的判断解决问题的能力。 具备在压力下出色完成工作的能力。 具备保持良好的协调的能力。

1. 负责为下榻酒店的宾客办理入住登记手续，发放房卡；顺利为客人办理离店手续； 2.  熟悉预订资料，了解客情，尤其要记住即将来店的贵宾，常客的姓名，了解酒店活动 ； 3. 熟悉酒店的销售政策，熟练掌握店内外信息，提供准确问询服务； 4. 掌握客房预订情况，向部门经理报告重要团体和客人的预订情况，检查VIP通知单的发送情况，负责VIP接待工作的落实； 5. 建立良好的宾客关系（团队负责人/回头客），努力增加房间销售。

皇冠假日酒店 ® 及度假村的目标是让宾客在商务旅行时轻松掌控取得成功所需的一切。那正是您发挥作用之处。当您成为皇冠假日酒店及度假村品牌的一员，您拥有的不仅仅是一个头衔。 如果您与 Gina 一样擅长羽毛球，并喜欢阅读，您身上就具备我们看重的品质 —— 也就是让您与众不同的那些个人天赋、爱好与梦想。 天津京基皇冠假日酒店 正在寻找 Gina 这样的人才：充满活力、信心十足、雄心勃勃，在自己的岗位上出色表现，同时帮助我们的宾客也取得成功。 天津京基皇冠假日酒店是由洲际酒店集团在天津管理的，由京基集团投资兴建的酒店项目。京基皇冠假日酒店坐落于津南区，毗邻津南开发区，靠近津港和津晋高速公路沿线，公共交通便利。 我们酒店正在寻找睿智体贴、形象专业的员工加入我们的团队。 西厨房厨师岗位职责： 1.在厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2.熟悉各种原材料的名称、产地、价格等，协助厨师长检查购进货源的鲜活、质量、数量必须符合要求，发现问题，及时向领班、主管汇报。 3.按厨师长分工，完成大型宴会、酒会的菜品制作任务。 任职条件： 1 ．热爱本职工作，工作认真踏实。 2 ．具有一定的中/西餐烹饪原料知识和营养学、食品卫生和成本核算知识。 3 ．高中毕业或具有同等文化程度，有2年中/西厨工作经历。 4 ．身体健康，精力充沛。    

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟练总台各项专业业务和技能，搞好对客服务； 4、熟练掌握店内信息，提供准确的问讯服务； 5、负责为下榻酒店的宾客办理入住登记手续； 6、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；