工作内容： 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 3、在所负责的市场区域内，监视和报告市场及竞争者的情况。 4、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 5、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 6、主动参与，完成各种销售报告。 7、管理客户档案数据库，及时更新客户档案。 岗位要求： 1、大专以上文化程度，酒店管理相关专业，有酒店前厅、销售、公关等工作经验。2、性格坚韧，思维敏捷，对销售工作有较高的热情，热爱生活。3、具备较强的学习能力和优秀的沟通能力。

监督并执行西饼，糕点，甜品和巧克力等食物的出品，确保其符合我们的菜谱和标准

1.协助公区经理全面负责公区的日常管理工作，落实本部门工作计划； 2.定期组织员工活动，与员工保持定期交流并建立良好关系，为员工提供建设性的信息回馈、激励及训导； 3.协助PA经理组织并参与员工培训，确保培训质量，协助评估培训结果； 4.在酒店内随时随地注意仪容仪表，讲究文明礼貌，加强服务道德观念，积极主动向有需要的客人提供帮助； 5.做好公区易耗品的管理工作，合理控制费用支出。 6.与物管部及机械维修商保持密切联系，确保机械设备维修保养的及时性； 7.与绿化承包商、鲜花供应商、消杀公司保持密切联系，确保酒店内外部环境符合标准； 8.与采购部及清洁用品供应商保持密切联系，确保供货质量和供货及时性； 9.协助物管部做好公共区域的防火、防盗工作； 10.熟悉设备安全操作方法，正确组织实施财产安全、急救、火灾、紧急事件发生时的补救措施，保证住客及酒店、员工人身财产安全；； 12、完成上级交办的其它任务。

岗位职责】 1、协助行政总厨全面负责厨房日常运营管理工作，确保菜品质量与出品标准 2、制定菜单、控制食品成本及厨房运营预算 3、监督食材采购、验收及库存管理流程 4、培训并管理厨房团队，提升员工专业技能 5、严格执行食品安全及卫生管理制度 6、协调与其他部门的工作配合 【岗位要求】 1、具备15年以上星级酒店厨房管理经验 2、精通西餐烹饪技法及厨房运营流程 3、持有厨师职业资格证书优先考虑 4、具备优秀的团队领导与沟通协调能力 5、能适应高强度工作压力及弹性工作时间 6、熟悉食品成本控制及厨房设备管理

【岗位职责】 1、协助中餐行政总厨负责中厨房的日常运营管理工作，包括菜品研发、菜单设计、成本控制及厨房团队管理； 2、监督并确保所有菜品的出品质量、口味及摆盘符合酒店标准及客人需求； 3、制定并优化厨房工作流程，提高工作效率，确保食品安全及卫生标准严格执行； 4、负责厨房原材料的采购计划及库存管理，控制成本，减少浪费； 5、定期培训厨房员工，提升团队专业技能及服务意识，确保团队高效协作； 6、与其他部门密切配合，协调宴会、会议及日常餐饮需求，确保服务顺畅； 7、及时处理客人反馈，优化菜品及服务流程，提升客户满意度。 【岗位要求】 1、中专及以上学历，烹饪或酒店管理相关专业优先； 2、8年以上中厨房工作经验，其中至少3年以上主厨或同等管理岗位经验； 3、精通粤菜、川菜或其他中式菜系，具备扎实的烹饪技术及创新能力； 4、熟悉厨房运营管理，包括成本控制、食品安全及卫生标准； 5、具备优秀的团队管理能力，能够有效激励及培训员工； 6、工作细致严谨，责任心强，具备较强的抗压能力及问题解决能力； 7、良好的沟通协调能力，能够与其他部门高效配合。

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大专以上文化程度；三年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位要求 1.大专以上学历，具备同等星级酒店类似岗位3年以上工作经验。 2.英文听说读写能力良好， 熟悉Opera系统。 3.仪容仪表端庄，热爱酒店行业。 4..注重细节，具备较强的责任心和服务意识。

财务回报： · 参与准备部门年度预算与财务计划。重点通过指定恰当的房价策略、推动员工积极性和管理库存房量，来监控预算和控制人力成本等各项费用。 · 监管夜审工作并准备每日财务报告。 · 开发各种计划，通过前台散客管理和追加销售从而提高客房入住率和平均每日房价。 · 制定前台合理的增销计划，确保酒店每可卖房得到收益提升。 FINANCIAL RETURNS: · Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. · Oversee night audit function and preparation of daily financial reports. · Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. · Formulate a reasonable upselling plan for the front desk to ensure that each available room in the hotel generates increased revenue. · Formulate a reasonable upselling plan for the front desk to ensure that each available room in the hotel generates increased revenue. ·  员工团队： · 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。 · 对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备。 · 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。 PEOPLE: · Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. · Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. · Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. 宾客体验： · 确保前台员工为宾客提供快捷、专业和个性化的服务。 · 确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。 · 对前台和公共区域进行例行检查，若发现任何问题马上采取行动。 · 主导宾客满意度提升，宾客反馈收集和整理，确保宾客在店旅程顺利从而达到增收效果。 · 宾客投诉及时处理，避免客诉升级造成酒店形象受损。 GUEST EXPERIENCE: · Ensure front office staff provides guests with prompt service, professional attention and personal recognition. · Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. · Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. · Lead the improvement of guest satisfaction, collect and organize guest feedback, and ensure a smooth in-hotel experience for guests to achieve revenue growth. · Guest complaints should be handled promptly to prevent escalation and damage to the hotel's reputation. ·  企业责任： · 核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易。 · 为团队成员提供 PBX 流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作关系。 RESPONSIBLE BUSINESS: · Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. · Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

1. 负责饼房内蛋糕、西点等的生产、制作； 2. 原材料的储备，整理，盘点与订货 3. 负责饼房的整洁和卫生 4. 西厨厨师长交付的其他事宜

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，制定并执行销售策略，完成公司下达的销售目标； 2、开发并维护高端客户资源，包括企业客户、旅行社、OTA平台等，建立长期稳定的合作关系； 3、分析市场动态及竞争对手情况，及时调整销售策略，提升酒店市场份额； 4、策划并组织销售活动、推广方案，提升酒店品牌影响力； 5、协调酒店各部门资源，确保客户需求得到高效响应，提升客户满意度； 6、定期提交销售报告及市场分析，为管理层提供决策支持。 【岗位要求】 1、具备优秀的销售技巧及市场开拓能力，能够独立完成销售任务； 2、熟悉酒店行业市场及客户需求，有高端酒店销售经验者优先； 3、具备较强的沟通能力、谈判能力及客户关系管理能力； 4、工作积极主动，抗压能力强，能够适应快节奏的工作环境； 5、具备团队协作精神，能够与各部门高效配合； 6、对数据敏感，能够通过数据分析优化销售策略。

1. Occupancy forecast 住房率预测 2. VIP/Group arrivals VIP及团队 3. Staffing 员工安排 4. Complaints (based on DM’s log)  客人投诉（据大堂副理的交接本） 5. Business for the day    当天的生意情况 6. Staff productivity (guestrooms cleaned per service associate)    员工效率（每名员工每天的房间清洁量） 7. Public area condition    公共区域情况   1. Prepares monthly forecast for the housekeeping department and            coordinates with SM – Laundry for the monthly forecast for Laundry. 帮助准备每个月的客房部报表。 2. With fore casted business volume as basis, projects manning requirements to ensure maximum productivity.进行人员配备，确保最高生产力。 3. Attends P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc. 参加盈收会议，并对基本支出，劳动力支出，印刷品支出，清洁剂支出，布草支出，文具支出及每间房间的成本费用等进行解释   Attends and reports all relevant activities of the department.  参加并汇报部门内所有的运营情况。   Oversees/Administers Lost and Found procedures, ensuring that implementation level adheres to established guidelines. 直接汇报管理层有关失物的情况，并确保执行既定政策。   1. Prepares details of guestroom and cleaning supplies and equipment, uniforms, linen and flowers for the covered year. 协助准备并输入年度预算，了解当年的实际客房成本，清洁剂、机器、制服、布草、鲜花的消耗费用。 2. Provides labor needs details to HRD for incorporation in the labor cost budget. 协助根据人力资源要求来计算明年的劳动力预测。   Prepares CAPEX list with rationale, for approval. 准备资金支出表。   1. Linen Inventory – quarterly    布草盘点表—季度 2. Amenity Inventory – every other month  客用品盘点表—月  Plans for additional amenities, extra beds and other equipment/supplies as called for by the volume of business. 协助计划管理额外的客用品，加床和客人需求的客用品。    1. Conducting quality inspections of public areas (at least 3 complete    rounds / day). 公共区域的质量检查(每天至少3次)。 2. Conducting quality inspections of guestrooms by spot checking 10    guestrooms per day, thrice a week; an average of 7-10 rooms per day). 每天至少抽查10间客房,一周3次,平均每天7-10间。 3. Together with HRD and linen/laundry, conducting quality inspection of all linen and uniform by randomly checking all items once in a quarter. 连同人事部、布草房/洗衣部，进行布草制服的季度抽查。 4. Conducting quality inspection of the heart-of-the-house areas on a random basis, quarterly. 后区的质量检查。 5. Preparing a quarterly cyclical cleaning schedule for the Service Leaders to implement together with the Associates. 帮助领班和服务员制定周期性清洁计划,并进行检查。     1. Conducts selection interviews. 参与员工面试。 2. Coordinates with the Human Resources Division on the process and guidelines. 员工的级别提升方面可提出建议。 3. Recommends candidates for vacancies to the Director of HR and Resident Manager based on interviews conducted.向人力资源部推荐空缺职位人选。   1. Ensures that training objectives and activities are aligned with operational objectives.  确保培训项目在部门执行。 2. Discusses training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities. 决定每月培训计划并批准执行。 3. Coordinates with the HRM-Training in all matters pertaining to staff training and development.    配合人力资源部的培训。 4. Personally conducts/facilitates training activities in accordance with established targets.   亲自推动培训达到确定目标。 5. In coordination with the Training Department, oversees training sessions facilitated by section heads to ensure maintenance of quality of training. 配合培训部门，监督培训会议，确保培训质量。   1. Ensures the successful implementation of the program in the department. 确保计划在本部门顺利进行。 2. Coordinates with the HR Division/Director of Human Resources in identifying potential candidates. 配合人力资源部门辨别有潜力的候选人。 3. Recommends appropriate developmental programs. 推荐适当的发展计划。   1. Implements appropriate scheduling and duty roster management to ensure staff on duty at any given time corresponds with expected business volume. 帮助执行管理层的排班,并输入(根据每天的营业情况作出调整)并及时更改。 2. Proactively looks for ways to maximize the department’s output without compromising standards.   合理地最大化部门的工作效率。   1. Sets performance targets for all staff at the start of the performance period. 设立每个阶段的工作目标。 2. Monitors staff performance all throughout, ensures documentation of both positive and negative performance indicators in preparation for the formal performance review. 3. 不断地提醒并监督员工的行为规范,确保评估的正负结果与员工平时的表现一致。 4. Gives regular feedback to supervised staff on performance issues (both for the group as well as the individual).    适当给予员工反馈意见。 5. Conducts appraisal sessions for supervised staff and formally documents performance for the period using official forms, following authorized procedures and observing set timelines as disseminated by the Human Resources Division. 用正式的评估给员工做评估,按正规程序进行,在人力资源部的时限前及时进行评估。   1. Facilitating regular reorientation for the staff on rules and  regulations; 不断向员工重申规章制度。 2. Immediately communicating/updating staff on new rules/standards; 及时更新规章制度/标准 3. Continuously monitoring implementation of rules/standards; 执行监督新的政策/标准 4. Effecting coaching/counseling and, if necessary, disciplinary procedures when rules/standards are violated. 对违反规定的行为进行批评指导，如有必要，则按照程序处理。   1. Establishes procedures for controlling expenses and ensures that these are consistently implemented in all housekeeping sections. 建立成本控制的程序，并确保始终在客房部内贯彻实施。 2. Reviews monthly consumption of chemicals/supplies and other items incidental to operations. 协助检查每个月的清洁剂/客用品的费用。 3. Reviews linen par stocking every quarter and makes recommendations (for the approval of the RM/GM and Group Dir.of Rooms). 根据季度的布草储存记录向董事会/总经理/客房部提出建议 4. Reviews budget for flowers, chemicals and supplies vis-à-vis actual consumption; rationalizes and makes appropriate recommendations. 协助检查鲜花，清洁剂及客用品的预算及实际消耗量   1. Possesses full knowledge of emergency procedures. 全面了解紧急情况的处理程序。 2. Provides assistance to the Hotel Emergency Action Team (HEAT) during emergencies (drill or actual) by strictly adhering to specified procedures. 严格按照紧急程序，参加紧急事件演习。 3. Ensures that all supervised staff has full knowledge of emergency procedures and role of the section/department in handling such type of emergency. 帮助确保所有的领班及员工都全面了解部门内相关的紧急措施情况的规章制度及程序步骤。 4. Attends scheduled employee training and periodic reviews on Departmental responsibilities in case of emergencies and ensures supervised staff gives full attendance as well. 参加并组织员工培训，并阶段性复习部门若遇紧急情况时的各个岗位的职责，确保所有员工必须出席此类培训。   1. Ensures that all staff is aware of Lost and Found procedures at all times. 确保所有员工都了解失物的程序。 2. Ensures that all staff strictly follows required procedures at all times. 确保所有员工在任何时候都严格遵守失物的程序。 3. Ensures that all staff informs the Duty Manager and/or Security Department if valuables are left in the open. 确保所有的员工在发现重要物品遗留在房间内要通知大堂副理和保安部。   1. Ensures that all staff is aware of guidelines governing complaints handling. 确保所有员工都知道如何控制客人投诉的产生。 2. Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. 鼓励员工与客人交流，确保员工了解自己的工作职责和权限。   Personally attends to all guest complaints immediately and initiates immediate resolution.   亲自解决客人的投诉。     1. Performs other duties as may be required by management from time to time. 执行完成管理层要求的其他工作任务。 2. Oversees and ensures proper maintenance of equipment in the area of assignment. 检查并确保所有区域的机器的维修保养。   1. Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 检查并确保所有区域机器损坏及时报告。 2. Attends briefings, as required. 参加例会。 3. Maintains good relationships with colleagues and contributes to team spirit. 与同事建立良好的关系，并做出榜样作用。 4. Cooperates and coordinates with colleagues whenever necessary. 需要的时候要与同事沟通合作。 5. Interacts with other departments to provide additional or specialized guest services.    与其他部门合作以保证客人的特殊需求。   1. Attends scheduled training activities.  参加计划性的员工培训活动。 2. Participates actively in company-initiated employee activities. 参加酒店组织的员工活动。   Adheres to specified hygiene and personal appearance standards of the Resort. 坚持员工卫生及员工个人仪容仪表的标准。   Adheres to set procedures for attendance and timekeeping. 坚持会议等出席制度程序。   Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules & Regulations. 坚持员工交接等规章制度。   1. Reduces waste materials and supplies by adhering to the Company’s guidelines on re-using and re-cycling. 减少材料及客用品的浪费，做好重复使用及重复利用。 2. Maintains clean and orderly work surroundings.保证周围工作环境的整洁。 3. Conserves water & energy by adhering to the environmental / energy conservation checklist for area. 节约水及能源，坚持填写节能检查表。 4. Participates in activities concerning the protection of the environment. 参与环境保护的行动。 5. Participates actively in the monitoring and planning for the continual improvement of the resort’s EMS. 积极参与对环境持续不断的改进的控制和计划。 6. Implements the identified Best Practices in the work area. 工作区域内贯彻实施最佳方案。 7. Assists the EMR in implementing the Environmental Policy. 协助执行环境政策。 8. Participates in the planning activities for the EMS through active involvement in the activities of the EMS-IC. 参与计划性的活动。 9. Identifies activities, products and services which has potential impact on the environment in own department; coordinates with the EMR in identification of aspects; immediately informs the EMR re-changes in his department’s activities/procedures, products used and services provided that may change the environmental aspects and impacts listing. 在本部门确定行动、产品、服务对环境产生的影响。 10. Trains/arranges the training of department staff to ensure they have sufficient competence to implement the EMS in their area.. 培训部门员工，确保他们有足够的能力贯彻实施环境保护政策。 11. Determines needs for equipment & materials that would help the department staff implement the EMS in their area. Where a department head is assigned and accountable for the implementation of an environmental management program, the logistical review extends to the needs of other departments which may be involved in the implementation. 起带头作用，并持续改进环境保护工作的方法。 12. Implements the EMS in his own department. 13. 在本部门贯彻实施环保政策。 14. Monitors the implementation of the EMS in his own department, ensuring that non-adherence to the documented procedures are immediately recorded as a non-conformance such that proper analysis of cause and appropriate corrective/preventive action may be implemented. 监控环保政策在本部门的执行。 15. Sets individual objectives & targets for staff under his supervision that supports the general environmental objectives and targets. 在常规的环保目标之下为员工调整个别目标。 16. Establishes and maintains records of EMS implementation in the department. 在本部门建立和维护环保的记录。 17. Coordinates with the document controller to ensure that all documents and records kept in the department are updated/current. 协助文件管理员确保所有的文件和记录都是最新的。 18. Requests for changes in documentation as may be required to enhance the performance of the EMS in his own department. 如有需要，调整环保文件以提高执行力。 19. Verifies information kept as records to ensure these are accurate at all times. 检查信息，以确保它们在任何时候都是准确的。 20. Provides the EMR with relevant reports, as may be needed, to indicate performance of EMS in own department/function. 提供相关的环保报告，以显示环保政策在本部门的实施情况。   1. Practices the guiding principles in day-to-day interaction and actively encourages staff to do the same. 坚持按照指导原则开展工作，并每天鼓励员工也坚持按照指导原则开展工作。 2. Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues. 坚持专业化、高标准，对员工和客人有礼貌。      

任职要求： 1. 统招大专及以上学历，酒店管理、旅游管理、工商管理、经济学等相关专业。持有EMBA等高级管理培训证书者优先。 2.10年以上酒店行业深耕经验，5年以上高星级酒店总经理任职经历，必须具备温泉业态管理经验。 3.具备完整的酒店全流程运营经验，精通前厅、客房、温泉、餐饮、销售、财务、工程、安保等各部门核心业务逻辑。 4.简历中需体现“显著提升GOP”的实战案例，熟悉如何通过数据分析提升RevPAR及客单价。 5.具备全局战略思维与长远眼光，在复杂市场环境下能快速做出正确决断，并对结果负全责。 6.拥有卓越的政商沟通能力，能妥善应对政府检查、重大安全事故及舆情危机，具备极强的抗压能力与心理韧性。 核心职责： 1. 战略规划与经营落地 制定酒店中长期发展计划与年度预算。对营收、利润、客户满意度三大核心指标负全责，并将目标科学分解至各部门，确保刚性达成。 2. 全业态运营与体系建设 统筹酒店全部门运营，建立标准化的SOP体系。重点平衡“服务品质、运营效率、成本控制”的铁三角关系，解决跨部门协同难题，实现资源利用最大化。 3. 组织建设与人才裂变 搭建高能效组织架构，选拔并培养核心管理团队。建立完善的绩效考核与激励机制，控制人力成本的同时，打造高凝聚力、高执行力的人力资本，并为集团输送后备人才。 4. 品牌重塑与合规风控 主导品牌升级与市场推广，维护VIP与政府关系。作为风控第一责任人，确保酒店100%符合国家法律法规（消防、卫生、劳工、税务），建立合规防火墙。 薪酬福利： 1.年薪35万+年度利润分红。 2.高管专属体检、高端人脉圈层交流、国内外研修。

深圳NOA诺岸酒店，预计于2026年1月份上线万豪集团Desgin Hotel 品牌（极具艺术设计和在地文化）特许经营项目，102间客房，国内第三家 ，前台系统为Opera ，ADR650+， 到岗时间需在1月上旬之前。 【岗位职责】  1、负责前台日常接待工作，包括客人入住登记、退房结算及问询服务  2、督导前台服务员工作流程，确保服务标准执行  3、处理客人投诉及突发事件，及时向上级汇报特殊情况  4、管理客房状态显示系统，协调房务部门确保房态准确性  5、负责交接班记录及现金账目清点工作 【岗位要求】  1、具备基础英语沟通能力，能处理简单涉外接待  2、熟练操作酒店管理系统及办公软件  3、具有较强的服务意识和应变能力  4、能适应倒班工作制（含夜班）（目前有员工包大夜 夜班较少） 5、有国际联号酒店前台工作经验者优先  6、形象端正，身高女性160cm以上/男性170cm以上

【岗位职责】 1、协助部门完成日常运营工作，包括但不限于前台接待、客房服务、餐饮服务等基础岗位工作 2、按照酒店标准执行服务流程，确保服务质量符合品牌要求 3、及时响应客户需求，处理简单客诉并向上级反馈特殊情况 4、参与部门培训并快速掌握岗位专业技能 5、完成上级交办的其他临时性工作任务 【岗位要求】 1、对酒店服务业有基本认知，愿意从基层岗位学习成长 2、具备良好的服务意识和沟通表达能力 3、能适应倒班工作制，包括早班、晚班及周末节假日排班 4、工作积极主动，具有团队协作精神 5、身体健康，无传染性疾病，符合酒店行业从业要求

工作职责： What is the job? As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership. Your day to day People  Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.  Develop, implement and monitor team member succession planning to ensure future bench strength.  Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.  Oversee HR related actions in accordance with company rules and policies. Effectively managing owner relationship and partnership include all key stake holders. Guest Experience Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards.  Drive improvement in guest satisfaction goals.  Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.  Speak to guests – ask for their feedback and build relationships.  Financial Prepare annual capital, cash flow and sales and marketing plans. Analyse financials to drive revenues, future profitability and maximum return on investment.  Use distribution channels and technology platforms to drive revenue and maximise market share.  Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.   Act as public relations representative to raise awareness of hotel and brand in local community.   Drive team member involvement in community organisations, activities and businesses.  Develop and carry out action plans to be environmentally－conscious by taking steps to reduce the hotel’s carbon footprint. 任职资格： What we need from you Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.  Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.  Experience required may vary based on size and complexity of operation.  Must speak fluent English and Chinese.

JOB SUMMARY As the leader of sales department for two properties, one property is Courtyard Beijing Changping,which is operation; the other is preopening Fourpoints Beijing Changping. Manages reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. CANDIDATE PROFILE Education and Experience Requirement · At least 2-year degree from college in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Managing Sales Activities · Manages the development of a strategic account plan for the demand generators in the market. · Manages the property's reactive and proactive sales efforts. · Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. · Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. · Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position. · Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. · Attends sales strategy meetings to provide input on weekly and overall sales strategy. · Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. · Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. · Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. · Serves as the sales contact for customers; serves as the customer advocate. · Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. · Supports the General Manager by coordinating crisis communications. · Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. · Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. · Performs other duties, as assigned, to meet business needs. Building Successful Relationships · Develops strong partnerships with local organizations to further increase brand/product awareness. · Develops and manages internal key stakeholder relationships. · Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. · Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. · Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. · Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership. · Develops sales goals and strategies and verifies alignment with the brand business strategy. · Executes the sales strategy in order to meet individual booking goals for both self and staff. · Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. · Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. · Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. · Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. · Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. · Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. MANAGEMENT COMPETENCIES Leadership · Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. · Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. · Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. · Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution · Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. · Driving for Results - Focuses and guides others in accomplishing work objectives. · Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships · Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. · Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. · Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability · Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. · Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise · Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. · Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. · Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

岗位职责 1.负责食品成本控制与管理，如原料订购计划、食品毛利率、成本核算标等； 2.负责组织制定厨房各项工作计划、规章制度和工作标准并指挥落实； 3.负责西厨房食品质量、食品安全、食品卫生、设施设备管理； 4.负责协调、组织和参与和西厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节提供菜单； 5.负责培训考核团队，规范操作流程与仪容仪表，提升专业技能与服务意识。 任职资格  1. 至少有相同岗位2年工作经验，国际酒店工作经验优先考虑； 2.良好的沟通协调能力，要求注重团队合作； 3.能适应工作压力； 4.有强烈的事业心和责任感，勇于创新，组织能力强，开朗外向，有良好的人际关系。

岗位概述： 确保对所指定的客房及走廊的提供最高标准清洁及服务 专业知识技能： －具有良好清洁剂使用及清洁房间方面的知识 －能够适应各班次 －有高星级国际酒店相关工作经验者优先

负责酒店客房的销售。 具有3年五星级酒店销售工作经验。 具有较强的英语会话、书写能力。 熟练的办公软件使用技术。 勇于挑战，承受销售压力。

一，岗位职责： 1，前厅团队带教与培训； 2，酒店收益管理，各项运营指标达成；3，用户体验管理与客诉处理；4，酒店线上渠道运维；5，筹备与开业支持； 二，任职要求： 1,25-30岁，大专以上学历，酒店管理，旅游管理，工商管理或相关专业优先； 2,3年以上酒店前厅或相关运营岗位工作经验，至少1年四星级或同档次酒店前厅经理/副经理岗位经验； 3，具备收益管理能力，宾客关系管理能力，OTA渠道运维能力； 4，具备优异的沟通协调能力，高度职业素养与问题解决能力；

-  1年以上相关工作经验；相关专业应届高职毕业生亦可 -  中餐、西餐、宴会、员工餐厅均 -  尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 -  自信乐观，工作自觉主动、负责任 -  愿意接受轮班工作 -  At least 1 year similar working experience or fresh graduates who major in culinary or equivalent at higher vocational colleges -  Experience for Chinese Cuisine, Western Cuisine,  Banqueting Kitchen and Empolyee Restraunt is perferabl -  Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards. -  Shows self-confidence and an optimistic outlook; acts on own initiative and takes responsibility for own work -  Accepts to take shift work

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务。 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

-      Cantonese cuisine primarily. 粤菜为主 -       Works with superior in the preparation and management of the department’s budget. Duties include 部门上级通力协作以完成部门预算的准备制定与管理。主要职责如下： -       Assists in coordinating the preparation of the departmental annual budget 辅助完成部门年度预算准备工作 -       Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget 辅助在不断的运作基础上督导与控制部门成本 -       Assists in the preparation of the hotel strategic plan, goals program, and Kitchen Departmental Budget 辅助酒店战略计划、目标计划和厨房内部预算的准备工作 -       Participate Assists in planning for future staffing needs 辅助制定将来的员工需求计划 -       Assists in recruiting in line with company guidelines 根据酒店的指导方针辅助招聘工作 -       Prepare detailed induction program for new staff 准备细致的新员工入职计划 -       Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 辅助保持一套全面、最新和关注顾客的部门标准和程序并随时考核其运用效果 -       Provides input for probation and formal performance appraisal discussions in line with company guidelines 根据酒店的指导方针制定员工工作评估 -       Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 教育、指导与训练员工，提供有建设性的反馈以提高员工的表现 -       Regularly communicates with staff and maintains good relations 定期与员工进行交流并保持良好的工作关系 -       Supervise the kitchen in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardized menu guidelines 根据酒店餐饮标准与集团标准化菜单指导，督导厨房在食品项目制作准备与出品上的所有工作 -       Supervise all aspects of kitchen cleanliness and co-ordinate the effective utilization of all kitchen attendant within the effective manning levels, ensuring that all kitchen areas are maintained in a hygienic condition at all times and ensuring adherence to hotel standards --- HACCP 有效管理厨房卫生的方方面面，根据有效的人员编制调控厨房人力资源的有效运用，确保厨房所有的区域在任何时间的清洁卫生，并能确实达到酒店相关标准的要求 --- HACCP

【岗位职责】 1、全面负责酒店工程安保部的日常运营管理工作，制定并执行部门工作计划及预算方案 2、统筹管理酒店设施设备的维护保养工作，确保水电气、消防系统、电梯等设备正常运行 3、建立完善的安保管理体系，制定安全防范措施和应急预案，定期组织消防演练和安全培训 4、负责酒店24小时安全监控管理，处理突发事件及安全事故，及时采取有效措施降低损失 5、督导工程维修团队完成日常报修工作，确保维修响应及时率和完成质量达标 6、定期检查酒店各区域安全隐患，提出整改方案并监督落实 7、协调处理与公安、消防等政府部门的业务对接工作 【岗位要求】 1、具备3年以上酒店工程或安保管理经验，熟悉酒店设施设备运行原理 2、掌握消防系统、安防监控系统等专业设备的操作与维护知识 3、具备较强的突发事件处理能力和危机管理意识 4、良好的团队管理能力，能有效协调跨部门工作 5、工作细致认真，责任心强，具备良好的职业操守