We are looking for a Bartender with following duties and requirements: 我们在寻找一位具备以下特质，并可独立承担相应岗位职责的首席调酒师人选： As a Bartender, we rely on you to: 作为酒店首席调酒师，需承担以下主要工作职责： 1、Provide professional beverage services to guests, including recommending and serving wines, spirits and specialty drinks, and offering accurate pairing suggestions based on dishes.   为宾客提供专业的酒水服务，包括葡萄酒、烈酒及特色饮品的推荐与侍酒操作，结合菜品特点提供搭配建议。 2、Be responsible for daily management of the beverage warehouse and bar, including inventory checking, maintenance of storage conditions (e.g., temperature and humidity control) and expiration date inspection to ensure stable beverage quality.   负责酒水仓库及吧台酒水的日常管理，包括库存盘点、存储维护（如温度、湿度调控）、效期检查，确保酒水品质完好。 3、Assist in updating beverage menus, propose adjustment plans according to seasonal changes, guest preferences and market trends, and participate in discussions on new product selection and pricing.   协助更新酒水菜单，根据季节、宾客偏好及市场趋势提出调整建议，参与新品选品与定价讨论。 4、Conduct team training on beverage knowledge (including origin, taste, brewing process, etc.) to enhance the professionalism of overall services.   为团队提供酒水知识培训（如产地、口感、酿造工艺等），提升整体服务专业性。 5、Record guests' beverage preferences, establish personalized service profiles to improve customer loyalty and repurchase rate.   记录宾客酒水偏好，建立个性化服务档案，增强客户粘性与复购率。 6、Strictly follow standard wine service procedures (such as opening, decanting, pouring, etc.) and demonstrate standardized professional service etiquette.   严格遵循侍酒标准流程（如开酒、醒酒、倒酒等），展现专业服务礼仪。  We are looking someone who: 我们寻找的人选需具备： 1、Hold a professional bartender certification with solid knowledge of wines and various beverages.   持有专业调酒师资格认证，具备扎实的葡萄酒及各类酒水知识。 2、At least 2 years of sommelier experience in high-end restaurants, hotels or boutique bars, familiar with international beverage service standards.   至少2年高端餐厅、酒店或精品酒吧调酒经验，熟悉国际酒水服务标准。 3、Excellent sensory tasting ability, able to accurately describe beverage flavors and pair them with dishes.   具备出色的感官品鉴能力，能准确描述酒水风味并匹配菜品。 4、Strong service awareness, good at observing guests' needs and providing thoughtful yet unobtrusive personalized service.   服务意识强，善于观察宾客需求，提供贴心且不打扰的个性化服务。 5、Fluent in spoken English, able to communicate smoothly with international guests on beverage-related needs.   英语听说流利，可顺畅与国际宾客沟通酒水相关需求。 6、Good stress tolerance, able to adapt to high-intensity work rhythms during peak hours.   具备良好的抗压能力，能适应高峰期高强度工作节奏。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合适的人选，那还等什么？马上点击申请按钮吧！

岗位职责 1、随时为客人提供准确、快捷、礼貌的服务，必须在电话铃声三声之内接起电话。 2、掌握客房状况和预订状况，以及向订房单位或个人索取必要的预定资料,确保电脑中的预定信息齐全。 3、处理传真和电话预定，准确在电脑系统中输入房间预定，并在当天及时回复和确认。 岗位要求 1、中专学历或同等文化程度。具有1年以上从事酒店工作经历。 2、熟悉电脑操作。 3、具有良好的中英文表达能力。

岗位职责： 1、独立完成客户的拜访及产品销售； 2、负责大客户开拓，建立稳定的客户关系，维护现有客户资源； 3、了解竞对酒店销售数据和客户需求 4、分析大客户的消费心理，制定行之有效的销售策略； 5、完成销售目标； 6、进行商务谈判，参与销售合同具体条款的制定及合同签订。 任职资格： 1、年龄35岁以下，3年以上销售工作经验； 2、沟通能力强、能从容应对高层谈判和中、大规模培训； 3、注重效率，能适应高强度、快节奏的工作环境，有激情，有强烈的团队协作意识； 4、具备较强的市场开拓、客户沟通能力，较强的沟通技巧和团队管理能力； 5、具备敏锐的观察力、分析判断能力； 6、能够承受较大的工作压力和销售业绩要求。

岗位职责 1. 各类菜品的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量； 2. 严格遵守每个工作流程,妥善保管各种原材料，合理用料，降低消耗成本； 3. 负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生； 4. 检查每日餐后的原料消耗，及时申购、补充； 5. 配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的安全。 岗位要求 1. 烹饪专业毕业或具有1年以上厨房工作经验； 2. 熟悉食品卫生和安全法规 3. 吃苦耐劳、适应倒班

团队协作，主动灵活待客，顾客至上，酒店的大局为重。 根据不同的要求，切配各种蔬菜和水果。 根据不同的要求，清洗，切配，和绞碎各种肉类，家禽和海鲜。 根据不同的要求，给配菜裹面包屑，面粉和面糊。 根据不同的要求，调制酱料。 根据不同的要求，确定配料的量。 为各个炉灶间传递锅，壶，食物。从仓库领取原料并保存好记录。 在规定地点存放食物。 打扫工作间，仪器和餐具，隔离并及时转移垃圾。 为厨师传递所需品，器具和一些轻便的仪器。 根据不同的要求，为菜肴切配肉类。 协助保证食品的质量。 协助完善自助餐的卖相。

协助部门完成工作，具体岗位面议 具有良好的沟通能力和团队合作精神、服从领导安排。 履行所规定的其它合理的职责和责任。 对待工作积极认真负责，热爱酒店行业，稳定性好。

工作职责： 1、制定前台工作计划，提交给上级领导进行计划审批； 2、对前台工作人员进行管理与培训，制定岗位责任制和相关规章制度，监督制度落实情况； 3、对部门员工进行培训与业务考核，提升服务水平与员工素质； 4、安排接待处设备维护工作，确保设备正常运行，发现故障需及时上报并联系相关工作人员进行修； 5、确保前台工作人员仪容仪表及服务态度符合要求，确保前台区域干净整洁，物品齐全； 6、了解每日客人光顾情况，指导部门员工合理分配房间。 7、处理酒店各类客诉和应急事件。

1. The incumbent in the position is responsible for managing the corporate accounts or area of coverage assigned to him/her which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.  现任职位负责管理公司客户或分配给他的进行定期电话，其中包括进行定期指定的客户，负责开发新客户，合同谈判和与客户保持良好的工作关系，以满足并超越确定的目标和整体酒店的预算。 2. Assists the Department Head in supervising the sales employees by providing training, coaching and managing the performance of subordinates to ensure they meet their individual targets. 协助监督销售人员提供培训，指导和管理下属的表现，确保他们履行自己的目标。 3. Also, work closely with the DOS to determine appropriate sales strategies in all market segments towards maximizing the hotel’s revenues.  同时，与销售总监紧密合作以达到酒店的收入的前提下决定合适的销售策略。 4. The incumbent in the position is also required to assist in all sales efforts of the hotel totaling  rooms and Food & Beverage Outlets. 负责协助销售酒店客房和餐饮设施。 5. Plan and manage sales calls to designated key accounts according to Account Management procedures in keeping with Pullman’s standards, on an annual, monthly, weekly and daily basis. 通过铂尔曼的标准，计划和管理销售拜访并决定重要客户，提供年、月、日报表。 6. Develops and maintains key accounts through personal sales calls, correspondence with existing / potential client base, and attendance at travel and related industry meeting / trade shows / sales blitz. 通过销售拜访发展和保持重要的客户，并与潜在客户群保持书信来往，出席所有旅游和相关行业的会议，展览，销售活动。 7. Maintain good relations with key accounts and solicit daily room night production of individuals, groups and conference business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系并征求所有现有的个人，群组，会议每天晚上需要的房间数，以达到酒店的销售目标。 8. Handles all inquiries from potential clients that may involve meeting, site inspection, negotiation and contract writing.   处理所有潜在客户可能涉及会议，实地考察，洽谈和合同写作的所有查询。 9. Organize VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the standards and in order to meet guest satisfaction. 组织重要客户的到达，欢送和提供他们在入住期间任何的协助。 10. Negotiate new contracts and renewals for all key accounts in order to meet sales targets. 谈判所有的新合同和所有重要客户的续约以取得销售目标。 11. Ensure clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 确保酒店客户不断更新的发展，高级管理人员在公司的不断变化更新，市场活动，市场趋势，客户对酒店及竞争对手反馈活动。 12. Follow-up on all enquiries pertaining to rooms, meeting and banquet until business is secured. 后续查询有关所有客房，会议和宴会的查询，直到生意确定下来。 13. Regularly entertain clients, conduct site inspection, attends promotional functions organized by the hotel or represents Hotel at external functions. 经常招待客户，进行实地考察，参加由酒店举办促销活动或代表酒店的外部活动。 14. Prepare all hotel correspondence related to rooms, meeting and banquet business. 准备酒店所有房间，会议和宴会业务的所有有关信件。 15. Prepare a monthly sales activities report on areas designated to him/her and his/her immediate sales team. 向有关的部门准备每月销售活动报告。 16. Monitors and reviews sales performance through weekly sales calls report to ensure hotel’s objectives are met with regards to rooms and banquet revenues. 监督复查每周销售拜访报告确保房间和宴会达到了酒店的目标。 17. Keeps updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保证销售总监了解销售工作的新进展和预订，以及特殊处理或不寻常的发展问题密切合作讯息，对必要的销售行动提出建议，以便更好地在市场上竞争。 18. Performs any other duties assigned by management. 执行任何管理部门交办的其他工作。

负责组织和协调前台接待工作，向客人传递良好的品牌形象和服务态度，保障客户的满意度。 Responsible for organizing and coordinating reception work, delivering good brand image and service attitude to guests, and ensuring customer satisfaction. 职责义务： Duties & Responsibilities: 1.监督员工的对客关系事宜，确保通过对客人的认知和关注，提高客人对酒店整体入住体验的满意度。 Supervise guest relations with staff to ensure that guests' satisfaction with the overall hotel stay experience is improved through awareness and attention to guests. 2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 Mastered the room reservation status, reported the reservation status of important groups and guests to the department manager, checked the delivery of VIP notification, and was responsible for the implementation of VIP reception work. 3.及时准确的回应所有客人的要求，并通过自己的专业知识为客人提供最好的建议。 Respond to all guest requests in a timely and accurate manner, and provide the best advice to guests through their professional knowledge. 4.负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 Responsible for the use, management and maintenance of front desk property and equipment, as well as the collection, archiving and management of various materials. 5.检查每日的报表是否有误，并及时纠正。 Check the daily report for errors and correct them in time. 6.建立体质良好的宾客关系，努力增加客房销售。 Establish healthy guest relationships and strive to increase room sales. 专业知识技能： Job Knowledge / Skill: 1.有同岗位工作经验1年以上。 More than 1 year working experience in the same position. 2.身体健康，品貌端正，形象气质佳。 Good health, good appearance, good image and temperament. 3.优秀的组织管理能力。  Excellent organization and management ability. 4.优秀的交际能和沟通技巧。 Excellent interpersonal skills and communication skills. 5.善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。 Good at communicating with guests, dealing with thoughtful and decisive, can independently deal with various complaints.

职责义务： Duties & Responsibilities: 1.员工餐厅厨房管理：贯彻落实各项规章制度，带领班组人员认真执行操作规程，规范作业，杜绝违反任何规章制度。 Management of the staff canteen kitchen: Implement all rules and regulations, lead the team members to strictly follow the operating procedures, standardize operations, and prevent any violation of rules and regulations. 2.厨房设施设备管理：贯彻落实厨房设施设备使用规范，确保厨房物品安全，水、电、气使用安全。 Kitchen Facilities and equipment management: Implement the usage norms of kitchen facilities and equipment to ensure the safety of kitchen items and the safe use of water, electricity and gas. 3.耗材成本管控：摸索伙食规律，掌握市场行情信息加强核算，督促检查领料、摘洗、切配、烹调等各个环节，协助行政主管做好成本分析。 Cost control of consumables: Explore the rules of meals, grasp market information to strengthen accounting, supervise and inspect each link such as material requisition, picking and washing, cutting and matching, and cooking, and assist the administrative supervisor in conducting cost analysis. 4.出餐品质管控：认真制定原料订购计划，根据季节合理配菜，推陈出新，不断提高食堂服务质量，满足员工用餐需要。 Food quality control: Carefully formulate raw material ordering plans, rationally prepare dishes according to the seasons, constantly innovate, and continuously improve the quality of cafeteria services to meet the dining needs of employees. 5.食品卫生管理：抓好厨房环境卫生工作，及时清洗打扫，保持锅台及周边环境整洁卫生，保证食品卫生安全。 Food Hygiene Management: Pay close attention to the hygiene of the kitchen environment, clean and sweep in a timely manner, keep the stove and its surrounding area clean and hygienic, and ensure food hygiene and safety. 专业知识技能： Job Knowledge / Skill: 1.身体健康，高中及以上学历。 Good health, with a high school education or above。 2.有同岗位工作经验1年及以上。  Have at least 2 years of working experience in the same position. 3.熟悉厨房成本管控。 Be familiar with kitchen cost control. 4.有一定电脑办公基础为佳。 It is preferred to have a certain foundation in computer office work.

1.     Assist in the reconciliation ofaccounts          协助核对账目。 2.     Respond to and resolve accountqueries          回复和处理账目的询问。 3.     Collate suppliers documentationfor processing          核对供应商的各类单据以便进行财务处理。 4.     Ensure all invoices have theappropriate documentation attached and approvals prior to processing          在处理发票前应确保所有发票均附有相应的审批单据。 5.     Process all invoices andstatements           处理所有发票和账单。 6.     Record and process payments ofgoods and services          记录并处理各类产品及服务的付款工作。

1、负责酒店公共区域的清洁质量管理，组织员工严格按照工作规范和质量标准，做好酒店公共区域的清洁工作。 2、加强费用开支控制，负责管区内财产和物料用品的管理和领用。 3、督导员工正确使用各种设备和节约物料用品、做好维护保养和保管工作，发现设备故障及时报修或提出更新意见。 4、坚持服务现场的管理，负责督导领班、技工及清洁工的工作。 5、巡视公共区域卫生，检查公共区域设备、设施的维修情况 6、负责做好员工的考核评估，员工的考勤和业务技能的培训。 7、合理安排公共区域的计划清洁，做好各区域地毯、大理石地面的清洗及保养工作。

1.有志在酒店行业发展的应届毕业生/实习生； 2.对担任酒店管理人员具有高度期望； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神； 4.至少6个月的实习期。

【岗位职责】 1、保持厨房区域的清洁卫生，遵守食品安全规范 2、根据菜单要求准备食材 3、维护厨房设备，确保正常运转 【岗位要求】 1、春节期间能上班 2、身体健康，持有健康证 3、能适应早晚班轮班制度 4、有团队合作精神，服从工作安排

实习生岗位： 西厨房实习生 岗位要求： 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的沟通能力，能够与客人进行愉快的交流，解决客人的问题。 3、熟悉娱乐场所的服务流程和规范，能够熟练操作相关设备。 4、认真学习公司酒水、海鲜菜品等餐饮产品的知识，能够为客人提供专业的推荐和建议。 5、具备良好的身体素质，能够适应快节奏的工作环境。 6、要求至少能实习6个月以上优先录用。

【岗位职责】 1、严格执行公司管理和会计制度，公司费用报销的整理、财务审核和监督工作； 2、严格按公司管理制度开具各种票据、使用印鉴； 3、报税、整理、装订记账凭证及财务文档管理； 4、 完成上级交办的其他工作。 【岗位要求】 1、有财务相关工作经验或财务相关专业毕业，有经验会计优先； 2、初级职称或会计从业资格证书； 3、会使用财务软件和office办公软件。 4、爱岗敬业，严谨踏实，有良好职业操守，责任心强，工作细致手脚麻利，做事有条理。 5、有良好的学习能力，善于处理流程性事务，执行能力强； 6、能承受较大工作压力，有良好的沟通能力和团队精神。

MAJOR RESPONSIBILIES 責任概要 : Greet and serve the guest by Marriott standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow associates. Take pride in all facets of service with a clean professional appearance and keep a sparkling clean dining room at all times. 用万豪的标准去欢迎和服务客人，提供给客人高质量的食物和酒水，做个亲切有礼的主人。在客人和同事面前都要展示出有礼貌的，有上进心的一面。在任何时候都要展现出干净利落的专业的服务和保持灿烂的笑容。 SPECIFIC DUTIES 工作任務 : 1. Follow all Marriott policies and procedures. 遵守所有万豪的政策和程序。 2. Comply with the “clean as you go” policy. 完成“所到之处无一物”的原则。 3. Report to work on scheduled days at the scheduled time. 按照工作时间表按时上班。 4. Report to work in uniform following all appearance standards. 上班时遵守仪容仪表和制服制度。 5. Work as a TEAM. 工作中保持团队精神。 6. Follow all safety policies to ensure a safe work area. 遵守所有安全制度，以塑造一个安全的工作环境。 7. Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 尊重所有来自经理和主管合理的相关工作请求，即使超出你的工作范围，也要达到使客人满意为整个酒店服务。 8. Check out with your supervisor before leaving your station or the floor for any reason. 因为任何理由离开你的工作岗位之前先汇报你的主管。 9. Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 检查你的工作区域，把最先要打开的都打开，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 10. Do all necessary opening and closing side work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 11. Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，酒刀。等等。 12. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟悉菜单上的各项菜，他们的装饰，内容和调制品。准备正确的简明扼要的回答客人提出关于菜单上的问题。 13. Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures. 正确运行销售终端的要点并且遵守所有万豪收档程序。 14. Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order. 当为客人点单时试着用积极的亲切的销售技巧来建议客人。 15. Develop a good knowledge of beverages, liquors, and wine service. 发展酒品，酒类和服务酒的知识。 16. Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还有饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 17. Clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 18. Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 19. Attend all meetings or training seminars as required. 参加所有的必要的会议和培训讨论。 20. Study and follow the Associate’s Training Manual. 学习并遵守员工手册。

职位概述 在洲际酒店集团的政策和程序下，配合和协助餐厅经理及副经理的工作，负责餐厅运作及管理方面的工作。 任职要求 高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。优秀的客户关系, 拥有处理问题和时间管理经验。 此职务要求有能力完成下列活动： ·         扎实牢固的管理能力及较强的影响力 ·         很强的管理能力 ·         理想的领导技能 ·         丰富的餐饮经验 ·         积极主动 ·         具有创造创新能力 ·         能处理所有的营运问题 ·         具备很强的人格魅力以及工作风格 ·         很好的口头与书面表达能力 ·         有理想有目标 ·         具备训练的技巧 ·         高级的电脑技能 ·         能够独立制定并指导员工的培训 ·         优质人际关系 ·         对市场知识非常了解

基本要求： 1.在校学生，专业不限，旅游管理、酒店管理优先 2.形象气质佳，沟通良好，有服务意识，踏实肯干、责任心强 3.能适应酒店班次实习期≥3 个月，能稳定出勤 4.无经验可培训，提供岗前带教 实习岗位： 预定员、前台、礼宾员、专职管家、客房服务员、中餐厅服务员、自助餐厅服务员、欢乐大使sc、救生员

招聘岗位：技工 【工作职责】 招聘工种:空调工/强电工 协助工程部高效运营，支持其他部门的运行。维修、保养工作以及工程运营达到期望。按计划检修客房，酒店公共区域以及工程设备等，确保及时完成工作单和预防性维护任务。负责管理区域设备维修保养工作。 【任职要求】 1. 具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排 2. 能独立承担墙面，家具等油漆，美缝修补维护 3. 有对客房强弱电，空调的维护保养经验和能力 4. 有一年以上的酒店工程经验 【福利待遇】 月休8天/提供食宿/年假10天起/每日历年凯悦集团姐妹酒店12间夜免费房/月度员工认可奖励/绩效奖励 We are looking for Technician. 【Job Responsibilities】 Recruitment type: Air conditioner/Electrician Assist the engineering department in the efficient operation andsupport the operation of other departments. Repairs, maintenance work andengineering operations meet expectations. Scheduled maintenance of guest rooms,hotel public areas and engineering equipment to ensure timely completion ofwork orders and preventive maintenance tasks. Responsible for managing themaintenance of regional equipment. 【Job Requirements】 1. Have training or relevant qualification certificatesrecognized and issued by the society, and be able to competently andvoluntarily carry out the work arrangement of comprehensive maintenance 2. Basic knowledge of managing fire master systems andassociated pumps, sprinkler systems and equipment, as well as knowledge of fireprotection, pressure vessels, electrical codes and occupational safety codes 3. Knowledge of air conditioning, ventilation, refrigerationsystems and related refrigerant, refrigeration/condenser water components 4. At least one year of work experience as a technician/mechanic in a hotel or similar largebuilding/complex with a central factory 【Benefits】 8 days off per month / Provide associate dormitory / 10 days up Annual leaves/ 12 free nights at Hyatt hotels per calendar year / Monthly associate recognition awards / Monthly Incentive

1. To handle all check-ins of guests including the processing of their reservation. 处理所有客人入住包括预定的程序。 2. To handle all guest requests during their stay. 处理客人在店期间的所有需求。 3. To handle all front desk cashier duties. 处理所有收款事宜。 4. To help the Service Assistants in the breakfast lounge to ensure good service and to improve the contact with the residents. 在早餐吧帮助服务助理确保为客人提供优良的服务并加强与住客之间的沟通。 5. To interact with the residents and explain facilities and services. 与住客沟通并为其解释公寓的设备和服务。 6. To handle complaints from residents and to refer to management only if the problem cannot be solved without impact on the finances of the company or on the company’s image. 处理客人投诉并在解决不了的情况下向经理反映但不能影响公司的形象。 7. To provide care and diligence to residents belongings during their arrival, departure and apartment change. 在客人到店，离店和换房的时候提供细心周到的服务。 8. To handle all mail, messages, telephone calls, information enquire and related services requested by the residents. 处理所有邮件，信息，来电和客人要求的信息。 9. Complete other tasks assigned by Operation Manger. 完成上级领导安排的其它任务。

当前招聘：礼宾 - 确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 - 查看交班记录，了解上一班的移交事项，并负责处理。 - 熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 - 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 - 熟练总台各项专业业务和技能，搞好对客服务。 - 熟练掌握店内外信息，提供准确的问讯服务。 - 负责为下榻酒店的宾客办理入住登记手续。 - 负责客房钥匙的管理和发放工作并严格遵守验证制度。 - 制作有关报表，为其它部门提供准确的接待信息。

Job Summary  岗位总结 To be the initial point of contact for the resort customers to provide all customers thru call with the highest level of customer service, exhibiting interest, enthusiasm and a professional image. 作为度假区客户的初始接触人，通过接听客户来电为所有客户提供最高水平的客户服务，展示兴趣、热情和专业形象。 Key Duties and Responsibilities 主要义务和职责 Process incoming and outgoing calls accurately. 准确地处理接入和拨出电话。 Listens, questions and analyses to determine underlying needs of customers. Rectify whenever possible, the customer’s concerns. 通过倾听，提问和分析以确定宾客的潜在需求，尽可能消除宾客的顾虑。 Provides accurate information to the customers in a clear, courteous and professional manner. 以清晰，礼貌和专业的方式向客人提供准确的信息。 Follow the various operating systems and procedures to serve the guest in a proper manner. 遵循各种操作系统和程序，以适当的方式为宾客服务。 To handle, log, action and follow up on any guest queries as quickly as possible. Liaise and follow up with all departments concerned to ensure customer satisfaction. 尽快处理，记录，行动和跟踪任何客人的查询，与所有相关部门联络并跟进，确保宾客满意。

岗位要求 1.有志在酒店行业发展的在校生； 2.形象气质佳 3.愿意从基层开始学习并期望在酒店获得职业发展； 4.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神； 5.实习时间需不少于6个月，毕业实习结束可留任的优先考虑。