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  • 沈阳 | 经验不限 | 本科
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 积极的工作,友好的为客人提供服务。 积极地参加职业培训,保证工作能力。 致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 在团队中起到积极做用,有效的沟通,确保达到目标。 交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎。 及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。 及时准确的为酒店内外宾客转接电话。 准确及时的为客人传递信息,确保顾客隐私。 遵循酒店品牌标准,保护客人隐私,防止酒店数据泄露。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知宾客关系经理。回访客人,确保客人对解决方法满意。 维护客户资料和详细信息,确保预定有效。 要确保为客人提供人性化服务。 确保为会员顾客提供优质专业的服务,发展客人加入会员。 将顾客信息准确录入酒店管理系统,确保团队成员信息共享。 遵循酒店品牌标准。 了解酒店酒店的基本概况。 了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。 与餐饮部,客房部,工程部,IT等进行有效的沟通。 汇报有关酒店系统,硬件设施的有关问题及处理方式。 随时向客服中心经理汇报最新的动态。 如有需要,完成部门的行政任务,包括打字复印,装订等。 能熟练的掌握和运用电脑; 确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。 确保完成每日的任务,包括并不仅限于工作检查表所列的工作。 【岗位要求】 保证向酒店内部和外部客人提供高质量的服务 维护酒店设施设备的正常运转 保持工作环境整洁
  • 大连 | 1年以上 | 中专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 技能培训
    • 班次补助
    • 管理规范
    • 免费工作餐
    • 节日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    1、负责大堂吧区域的日常服务工作,包括饮品制作、食品摆盘及出品 2、为客人提供专业、热情的接待服务,及时响应客人需求 3、保持大堂吧环境整洁,确保餐具、设备按规定摆放及维护 4、严格执行食品安全标准及酒店服务流程 5、准确记录每日酒水消耗及库存情况 6、协助处理客人投诉
  • 沈阳 | 1年以上 | 大专 | 提供食宿
    • 五险一金
    • 每周双休
    • 提供员工宿舍
    • 免费工作餐
    • 带薪年假
    • 员工免费房
    • 节假日福利
    • 年终奖
    • 12%公积金
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【职位描述】 You will be responsible to provide an excellent and consistent level of administrative support to your customers. The Materials Clerk is responsible to assist the Materials Manager in the smooth operation and efficient running of the Materials Department while meeting department’s objectives. 【任职要求】 .Basic knowledge in Purchasing/Receiving/Store management, Account preferable / · Basic computer skills particularly in the use of MS Office.
  • 大连 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 管理规范
    • 包吃包住
    • 岗位晋升
    • 年度旅游
    • 技能培训
    • 人性化管理
    • 集团内调
    • 酒店员工价
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Your future mission 岗位职责: 1. Assists theFinance Manager in overseeing and directing all aspects of the accounting and finance matter. 协助财务经理执行监督和指导会计和财务所有方面的问题。 2. Prepare financial reports as required by the company and where necessary provide detailed analysis, outlining trends, weaknesses and recommendations for corrective action. 准备公司所需的财务报告,必要时提供详细的分析、概述趋势、弱点和纠正行动的建议。 3. Verify the food and beverage goods received note (GRN’s) from receiving department against purchasing requisitions and contract terms. 核对收货单是否与采购申请单,合同一致。 4. Organize all foreign drafts and telegraphic transfers where required. 准备并完成所有的外汇及电汇业务。 5. Complete al supplier credit applications into the System. 完整地将所有供应商的货款录入系统。 6. Check all expenses reports and cheque requisition to ensure that supporting documents are attachedand proper approval has been obtained. 检查所有费用支出报表和支票申请单以保证所有凭证齐全及有批准。 Prepare payable balance statistics and report monthly.  每月准备应付账款余额统计及相关报表。 7. Responsible for the advance payment be followed and contact with purchasing department and receiving department for goods be delivered the hotel on time according to contract terms. Ensure receiving recorder and invoice must be recorded and received correctly. 对预付货款进行跟办,与采购部和收货部联系确保预付货款的货品按合同及时送达酒店并开出收货记录及收取发票。 Your are 岗位要求: 1. College degree or above, have education in accounting. 大专或以上学历,财务相关专业。 2. Two years or above experience in financial administration at international hotels. 2年以上国际品牌酒店财务管理经验。 3. Fluent oral and written English. 良好的英文听说读写能力。 4. With capability of communication and coordination. 有较强的沟通协调和管理能力。 5. Work honestly with strong responsibility, fairly handle matters. 工作认真负责,作风正派,处事公正。
  • 沈阳 | 1年以上 | 大专 | 提供食宿
    • 五险一金
    • 每周双休
    • 提供员工宿舍
    • 免费工作餐
    • 带薪年假
    • 员工免费房
    • 节假日福利
    • 年终奖
    • 12%公积金
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division Diploma/qualification in Hospitality or Tourism Management
  • 沈阳 | 3年以上 | 本科
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 午餐补贴
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 管理规范
    • 技能培训
    康复照护服务 | 500-999人
    • 投递简历
    工作职责:  1、统筹负责餐厅服务事务,保障各餐厅的服务标准。  2、参与策划大型宴会活动,为社区重大活动或庆典以及住户活动提供餐饮服务保障。  3、有较强的顾客意识,自主或配合进行餐饮服务满意度调查,负责处理餐厅内住户投诉及意见反馈,及时妥善处理投诉,保证住户满意,定期做投诉分析改善,并汇总上报餐饮总监。  4、对各餐厅区域的物资设施进行日常管理,确保物资设施数量齐全,使用状态正常。  5、在公司整体制度框架下,组织制定、完善餐饮服务的相关制度、工作流程和作业指导书并落地实施;组织重要档案资料的填报、分析及归档。  6、制定餐厅经营预算,每月/季/年统计分析餐厅经营数据,达成经营目标。  7、负责餐饮服务团队管理和餐厅日常管理,管理指导部门员工,保证工作结果。  8、具备良好的培训能力,能制定循序渐进的餐饮培训计划,培训下属服务知识和技能,培养后备人才。  9、完成领导交办的其他工作。  任职资格:  1、3年及以上工作经验,酒店、餐饮、旅游服务行业优先;  2、任职高端酒店餐厅或大型餐饮集团大堂经理等职务,具备丰富的餐厅服务经验,熟悉餐饮服务流程。  3、熟练使用电脑和办公软件;具备高效执行力,值得信任,善于培养指导他人,坚韧不拔,敬业奉献,有持续学习能力,有较强的服务意识。热情、真诚、耐心,有亲和力,具备良好的礼仪规范。
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 人事实习生

    2.3千-2.5千
    沈阳 | 经验不限 | 大专 | 提供食宿
    中式餐饮 | 500-999人
    • 投递简历
    【岗位职责】 1、协助招聘流程的执行,包括职位发布、简历筛选、面试安排及候选人沟通 2、维护招聘渠道,确保招聘信息的及时更新与发布 3、整理和分析招聘数据,协助优化招聘流程 4、参与新员工入职手续办理及档案管理 5、协助人事部门完成其他日常事务性工作 【岗位要求】 1、大专及以上学历,人力资源、行政管理等相关专业优先 2、具备良好的沟通能力和团队协作精神 3、熟练使用办公软件(Word、Excel、PPT等) 4、工作细致认真,责任心强,能适应快节奏工作环境 5、年龄22-35岁,无工作经验要求,欢迎应届毕业生应聘
  • 客房服务员

    2.3千-2.5千
    锦州 | 1年以上 | 初中 | 提供食宿
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    【岗位职责】 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康,而且适应长时间工作 2、能够承受工作压力 3、视力好
  • 大连 | 经验不限 | 中专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 技能培训
    • 班次补助
    • 管理规范
    • 免费工作餐
    • 节日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1、通过培训熟悉部门工作细则和流程; 2、执行酒店安排的相关工作。 岗位要求 1、喜欢在酒店行业发展的应届毕业生/实习生; 2、对担任酒店管理人员具有高度期望; 3、热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。 4、适应倒班。
  • 前台接待

    3千-4千
    沈阳 | 经验不限 | 大专
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 包吃包住
    • 投递简历
    【岗位职责】 1、为客人办理入住和退房手续工作; 2、保持较好的对客服务意识; 【岗位要求】 1、大专以上学历。 2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。 3、可以接受倒班工作制。 4、相貌端正,身体健康。
  • 沈阳 | 3年以上 | 中专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 服务年限奖励
    • 节日福利
    • 生日福利
    • 技能培训
    • 晋升机会
    • 团建活动
    • 特殊班次津贴
    • 员工宿舍
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 : 1、调查和了解市场情况,掌握酒店和餐厅经营情况。 2、制定短期经营目标和经营计划; 3、安排下属班次,合理分工。  4、检查并督导食品质量、服务质量、员工纪律及规章制度的落实。  5、组织协调餐厅内部关系及餐厅与其他相关部门的联系。  6、完成上级特别指派的任务。  岗位要求 : 1、基本素质:具有强烈的事业心和责任感,有高尚的职业道德。  2、自然条件:身体健康,仪表端庄大方。  3、文化程度:中专以上学历,具有餐饮管理,市场营销学等方面知识。  4、外语水平:具有高级英语水平。  5、工作经验:2年以上西餐厅经验,掌握餐厅服务的标准和要求。
  • 沈阳 | 经验不限 | 学历不限
    • 五险一金
    • 带薪年假
    • 技能培训
    • 包吃包住
    • 岗位晋升
    • 管理规范
    • 年终奖
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    摆台,撤台 具有良好的沟通能力和团队合作精神、服从领导安排。 履行所规定的其它合理的职责和责任。 对待工作积极认真负责,热爱酒店行业,稳定性好。
  • 沈阳 | 经验不限 | 学历不限
    • 五险一金
    • 带薪年假
    • 服务年限奖励
    • 节日福利
    • 生日福利
    • 技能培训
    • 晋升机会
    • 团建活动
    • 特殊班次津贴
    • 员工宿舍
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责: 1、负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助。 2、在酒店的门口问候客人、帮助客人提行李、引领客人进房、日常信息发布、交通安排工作等。 3、为客人提供热情周到的服务,回答客人的问题,提供信息。 4、保证向酒店内部和外部客人提供高质量的服务。 5、维护酒店设施设备的正常运转。 岗位要求: 1、大专及以上学历。 2、拥有礼宾部工作经验,或与此相当的教育和相关工作经验结合的背景。 3、出色的沟通技巧。 4、具备较强的服务意识和专业技能。
  • 沈阳 | 5年以上 | 大专 | 提供食宿
    • 五险一金
    • 每周双休
    • 提供员工宿舍
    • 免费工作餐
    • 带薪年假
    • 员工免费房
    • 节假日福利
    • 年终奖
    • 12%公积金
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Cuisine is responsible to manage the assigned kitchen as an independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
  • 餐饮部经理

    8千-1.2万
    大连 | 经验不限 | 学历不限
    • 五险一金
    • 法定三薪
    • 免费工作餐
    • 带薪年假
    • 带薪病假
    • 育儿假
    • 技能培训
    • 职业发展规划
    • 岗位晋升
    • 集团内部调动
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1. 全面负责酒店餐饮部的日常运营管理,涵盖餐厅、宴会厅等各营业点,确保服务质量、出品标准符合酒店规范与客户需求。 2. 制定餐饮部年度经营目标、预算方案及营销策略,把控成本与费用,完成营收指标。 3. 建立并完善餐饮部服务流程、规章制度及培训体系,组织员工开展技能、礼仪、安全等专项培训,提升团队专业素养。 4. 统筹客户接待工作,妥善处理客户投诉与突发问题,维护良好的宾客关系,提升客户满意度与复购率。 5. 协调与厨房、采购、前厅、财务等相关部门的协作事宜,保障餐饮服务链条高效运转。 6. 负责餐饮部的安全管理,落实食品安全、消防安全等相关规定,排查运营过程中的安全隐患。 7. 定期开展市场调研,分析行业趋势与竞争对手情况,优化菜品结构、服务模式及定价策略。 8. 完成上级领导交办的其他工作任务。 录用条件 1. 学历要求:大专及以上学历,酒店管理、餐饮管理等相关专业优先。 2. 经验要求:5年以上餐饮行业工作经验,其中3年以上同岗位管理经验,具备高星级酒店或大型餐饮企业从业经历者优先。 3. 能力要求 - 熟悉餐饮运营全流程,掌握服务标准、菜品知识及成本控制方法。 - 具备出色的组织管理、沟通协调及团队领导能力,能有效激励团队达成目标。 - 拥有敏锐的市场洞察力与客户服务意识,善于处理各类突发状况。 - 熟练使用办公软件,具备基本的数据分析能力。 4. 素质要求 - 品行端正,责任心强,抗压能力佳,能适应轮班、节假日值班的工作节奏。 - 具备良好的职业素养与服务意识,注重细节,追求卓越品质。 5. 其他要求:持有食品安全管理人员培训合格证明者优先。
  • 沈阳 | 5年以上 | 本科
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 午餐补贴
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 管理规范
    • 技能培训
    康复照护服务 | 500-999人
    • 投递简历
    工作职责:  1、统筹负责餐厅服务事务,保障各餐厅的服务标准。  2、参与策划大型宴会活动,为社区重大活动或庆典以及住户活动提供餐饮服务保障。  3、有较强的顾客意识,自主或配合进行餐饮服务满意度调查,负责处理餐厅内住户投诉及意见反馈,及时妥善处理投诉,保证住户满意,定期做投诉分析改善,并汇总上报餐饮总监。  4、对各餐厅区域的物资设施进行日常管理,确保物资设施数量齐全,使用状态正常。  5、在公司整体制度框架下,组织制定、完善餐饮服务的相关制度、工作流程和作业指导书并落地实施;组织重要档案资料的填报、分析及归档。  6、制定餐厅经营预算,每月/季/年统计分析餐厅经营数据,达成经营目标。  7、负责餐饮服务团队管理和餐厅日常管理,管理指导部门员工,保证工作结果。  8、具备良好的培训能力,能制定循序渐进的餐饮培训计划,培训下属服务知识和技能,培养后备人才。  9、完成领导交办的其他工作。  任职资格:  1、5年及以上工作经验,酒店、餐饮、旅游服务行业优先;  2、任职高端酒店餐厅或大型餐饮集团大堂经理等职务,具备丰富的餐厅服务经验,熟悉餐饮服务流程。  3、熟练使用电脑和办公软件;具备高效执行力,值得信任,善于培养指导他人,坚韧不拔,敬业奉献,有持续学习能力,有较强的服务意识。热情、真诚、耐心,有亲和力,具备良好的礼仪规范。
  • 全国 | 经验不限 | 学历不限 | 提供食宿
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    岗位职责 1、通过与酒店总经理,营运经理,财务经理和人力资源经理建立高效的工作关系去实施酒店的总体管理战略。 2、在与市场销售有关的酒店战略计划和总体经营目标方面,向总经理提供建议和支持,树立酒店良好的品牌形象。 3、维护集团的标准、品牌的一致性和酒店的形象。 岗位要求 希尔顿花园酒店职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听,具备善于发掘客户需求的能力。 3、具备果断、自律的性格。 4、具备高度的自信心,工作的热情和主动权。 5、擅长与不同的人打交道。 6、具备相关销售经验。 7、酒店专业或相关经验的优先。
  • 预订员

    2千-3千
    沈阳 | 经验不限 | 学历不限 | 提供食宿
    • 员工生日礼物
    • 人性化管理
    • 管理规范
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 工作餐
    • 提供住宿
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、接受线上、线下客户对酒店的预订需求,并予以妥善解决。 2、接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。 3、熟悉处理房间预订的程序,给宾客提供给最准确的房况信息。 4、落实“预订未到宾客”的名单和每日团队取消情况。 5、调节和控制房间预订、销售。 【岗位要求】 1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神; 2、有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力; 3、中专以上学历,普通话标准,谈吐礼貌,声音甜美; 4、熟练掌握基本办公软件操作,打字熟练; 5、具有星级酒店相关工作经验者优先; 6、具有优良的服务意识和敬业精神,能够适应倒班制。
  • 全国 | 经验不限 | 学历不限 | 提供食宿
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    职位描述   作为希尔顿花园酒店总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验, 并同时保证酒店盈利水平和宾客的满意度。 服务于这个希尔顿品牌将会如何? 希尔顿花园酒店在全球多个迷人目的地设立了酒店,在体现当地别具风情的文化和历史特色的同时,以现代时尚方式充分展现希尔顿引以为豪的悠久传统。希尔顿可为宾客提供精致宜人的环境和体现希尔顿服务精神的个性化关怀,全力打造无以伦比的非凡体验。 如果您能充分理解个性化关怀的重要性,并了解如何通过最具特色的客户服务提供同样最具特色的不同体验,那您也许正是我们正在努力寻找以加入希尔顿花园酒店团队的优秀人才。在希尔顿花园酒店,我们郑重承诺在宾客所入住的每一个杰出酒店提供丰富多彩的难忘体验。 我的具体职责是什么? 作为希尔顿花园酒店总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验,总经理同时还需要保证酒店盈利水平和宾客的满意度。具体来说, 您将要以最高标准来负责及执行以下工作: 管理酒店的持续盈利能力、确保酒店的收益和宾客的满意度达标甚至超过标准要求 领导指挥酒店的所有关键性事宜,包括资本项目,宾客服务以及酒店翻新 确保所有的决策对于酒店和集团都是利益最大化 提供可实现的酒店预算并且为酒店设置短期和长期的战略目标 为酒店员工组建有效的领导团队 领导指挥酒店所有的商务计划 符合甚至超过希尔顿品牌服务标准 确保成本得到控制同时收益机会有效发现并达成 管理和开发的酒店管理团队,以确保希尔顿全球职业发展和继任计划有效执行 定期与部门主管举行简报和沟通会议 应对审计,确保酒店能持续改进    职位要求   我们寻找什么样的人才? 希尔顿酒店集团旗下品牌酒店及度假村的总经理始终要以宾客的利益为重并与其他团队成员密切合作若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: 有相似标准的酒店总经理\酒店经理\行政副经理\运营总监或市场销售总监的经历 酒店管理及相关的学位 具有很强的商业头脑以及随着经验不断增加的盈利能力 有相似规模酒店的经验预算管理,收益提案,结果预测的经验 杰出的领导能力 良好的沟通能力及技巧 深入了解酒店/休闲/服务行业 如果你有以下能力或经验会让你更胜任此职位: •  有相似标准的酒店总经理经验 我能享受哪些福利待遇? 您的福利待遇将包括具有竞争力的薪酬福利和休假权利、员工可以成为希尔顿荣益会员,并借此享受我们全球各地酒店的优惠房价,以及由希尔顿酒店集团及合作伙伴所提供产品和服务的折扣。我们热切希望能为您详细说明希尔顿酒店集团这一全球性酒店企业可提供的众多丰厚待遇。 立即了解有关希尔顿酒店及度假村 --- 可在杰出酒店提供非凡体验的卓越品牌的更多信息。
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing?   As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:     Plan and forecast the short and long-term talent requirements for the hotel to support its business plans Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants Build a strong career and succession planning system to retain and develop talent Implement training and development strategies to continuously improve performance and customer service Oversee the hotel's human resources database and payroll system Provide a framework for counseling, coaching, and welfare services Manage the Opinion Survey and the calendar of Team Member social events Manage and resolve, promptly and completely, all employee relations issues Maintain an awareness of competitor human resources activities and best practices #LI-VG2 Qualifications - External What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required Previous human resources management experience in the hotel, leisure, and/or retail sector Excellent leadership skills and exceptional communication skills Strong commercial/business acumen A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 大连 | 经验不限 | 大专
    • 五险一金
    • 带薪年假
    • 技能培训
    • 班次补助
    • 管理规范
    • 免费工作餐
    • 节日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    1.及时高效的处理来自不同渠道的预定。 2.遵守预先设定的客房供应及房价控制。 3.根据预定部相关流程,维护及更新客户资料和营销数据库。 4.礼貌的接听电话,进行电话转接。
  • 全国 | 5年以上 | 本科
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 节日礼物
    • 职业生涯规划
    • 国际化管理
    • 午餐补贴
    • 员工生日礼物
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    瑞斯丽集团旗下酒店储备岗位 岗位职责 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算,提出更新改造和投资计划。 5、 落实酒店年度财务预算,向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。 岗位要求 1、 全日制本科及以上学历,相关管理专业。 2、 具有5年以上同职位工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队,事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。
  • 全国 | 5年以上 | 学历不限
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements, and timetables. • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary. • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement. • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. • Liaise and co-operate with both Internal and External Audit, ensuring that an effective program of in-hotel audit is in place and that corrective action is promptly taken where required. • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action. • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented. • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support: Provision of the highest standards of financial and commercial support to the Business. • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals. • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information. • With Project Managers, support the implementation of financial systems in the hotel. • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment. • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns. • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends. • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting. • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities. • Manage the formulation, review and approval process for budgeting within the hotel. • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business. • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises. Investment in People: Ensuring the best person in each job, in an environment of continuous development. • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively. • Establish and maintain good employee relations within the Finance department. • Aim to maximize efficiency in the accounting department and optimum staffing levels. • Recognize that a highly organized Accounts office is often a sign of an efficient department. • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. • Lead and motivate the team to high levels of performance. • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals. • Both the Director of Finance and Assistant Financial Controller should have a personal development plan. • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash & Working Capital: Optimize cash position in an environment of tight control • Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables. • Maximize interest earnings and minimize interest expense. • Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. • Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times. • The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls. • It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. • The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues. • It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts. Cost Management: Support the operation to optimize efficiency of the cost base • Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action. • Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. • Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business. • Set an example to the hotel by operating an efficient and cost-effective Finance department.
  • 西厨

    6千-8千
    沈阳 | 经验不限 | 学历不限 | 提供食宿
    • 员工生日礼物
    • 人性化管理
    • 管理规范
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 工作餐
    • 提供住宿
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责西餐厨房的日常运营,包括食材准备、菜品制作、摆盘设计等工作 2、根据酒店标准与菜单要求,确保出品质量稳定且符合食品安全规范 3、研发季节性新菜品,定期更新菜单内容 4、管理厨房设备维护及食材库存,控制成本损耗 5、保持工作区域卫生,严格执行5S管理标准 6、配合餐饮部门完成VIP接待及特殊宴会任务 【岗位要求】 1、掌握西餐烹饪技法(法餐/意餐优先),熟悉各类西式酱汁调制 2、具备基础厨房设备操作能力(烤箱/扒炉/真空机等) 3、能适应早晚班轮换制度,抗压能力强 4、持有健康证,了解食品安全管理体系 5、有星级酒店或高端西餐厅工作经验者优先 6、对食材特性有专业认知,具备成本控制意识
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