1、根据标准食谱卡、为员工准备和制作食品。2、在准备和展示菜品时要指导下属员工，参与培训员工，参加对应级别的培训。3、遵守本部门的标准及程序，保持高标准的个人卫生及形象。4、确保正确安全的使用所有装备、机器和工具，保证准确收货和库存。5、一贯坚持高标准的食品、工作区域、存储区域、保鲜及冷冻冰箱的卫生、干净整洁。6、采取行动排除危险，保证所有的厨房设备正常工作，如有问题马上报告。7、坚持和保证遵守所有的政策程序和酒店员工手册。

岗位职责/职位描述 主要职责Primary Responsibilities ： 1、熟练地办理入住，退房，外币兑换，叫醒等服务，确保正确无误！ Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services, Ensure that all are correct。 2、要尽可能的为客人提供良好的服务和准确的信息，并用合适的途径传递给客人。 Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way. 3、为饭店保持良好的声望并帮助饭店增加利润。 Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel. 知识和经验Knowledge and Experience: 1、大专以上学历。 Junior college education or above. 2、形象气质佳，抗压能力强。 Hard Working and strong anti-stress ability. 3、良好的中英文口头书面表达能力。 Good written and verbal Mandarin & English is a must. 4、熟练的电脑操作。 Good knowledge of computer skills. 5、能接受翻班制度。 Accept the shift work. 6、具有酒店工作经验者优先考虑。 People who have working experience in hotel.

一. 工作检查  Work Check       1. 审阅前台工作交接记录，督促前台员工工作完成情况。                                                                     Check of records to review the receptionists work.                                                         2. 检查前台员工的办理入住及退房手续的执行标准。                                                                          Check receptionists Check in and Check Out Standard. 3. 负责做好重要客人，团队的准备工作。                                                                    Responsible hotel VIP guest and VIP Group. 4. 定期检查员工输入电脑宾客信息的准确性。                                                                                       Staff regularly checked the accuracy of the information input into the computer guests.         二. 日常工作 Routine 1. 在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。 During the guests stay in maintaining customer relationships to ensure that customers are most satisfied with the service and attention.                                                     2. 熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。 Be familiar with financial policies and procedures, the financial sector to ensure close contact according to finance program.                                                         3. 准备员工的有效工作安排，合理安排休假，预测未来的生意从而计划相应的行动方案，特别是一些大型的团队。 Preparation of staff effective work arrangement, reasonable arrangements for vacation, to predict the future business plans corresponding to the action, especially some large team.    4.确保所有员工的培训需求都得到了执行，并且培训的计划的安排、设计和执行都满足了所有需求。 Ensure all staff training requirements have been implemented, and the training program, are designed and implemented to meet all requirements.                                                         5. 组织班前会议确保酒店相关活动和运营要求及时通知到员工。   Conducts shift briefings to ensure hotel activities and operational requirements are known.        6. 处理客人投诉，积极做出行补救行动。 Handle guest complaints, and actively do remedial action.     三. 技能水平 Skills 1. 具有良好的沟通能力。 Good communication skills. 2. 积极应对和解决问题，保持良好的工作状态。 Active coping and problem solving, good working state. 3.关注、满足客人的需求。 Meet the needs of the guests.                                                                        4.具备熟练的英语听说能力。 Good command of English listening and speaking ability.

营运管理 Operational   §  根据顺序，为客人点单并服务。 Take order and serve the guest according to the sequence. §  销售产品。 Up-sell product. §  维持客用品并控制成本。 Maintain guest supplies and control the cost. §  下班时，确保饮料存货正确。 Ensure beverage stock in the bar is correct. §  根据标准确保自助餐布置和服务。 Ensure buffet set up and service according to the standard. §  根据部门工作安排，确保服务的顺畅。 Ensure smoothly service according to the task arranged. §  处理客人关于食品和酒水方面的要求以及疑问。 Handle enquiries and require in food and beverage. §  协助每月进行运营设备及营业用品盘点。 Assists in conducting monthly inventory checks on all operating equipment and supplies. §  负责在服务之前对员工进行指导。 Provide guidance before serving. §  具备充足的菜单知识，能够向客人推荐和促销餐饮产品。 Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage. §  能够对新员工和实习生进行培训。 Able to train the new coming staffs and trainees. §  与餐务部、客房部和工程部保持良好的沟通，确保餐厅的整洁和保养。 Maintain communication with stewarding, housekeeping and engineering, Ensure restaurant clean and well maintained. §  根据菜单为客人提供食品和饮料。 Provide food and beverage according to the menu. §  适应餐饮部或酒店其他部门岗位的灵活调换。 Exchange the position flexible. §  始终提供高效、优质的服务。 Provide efficient and high quality service all the time. §  摆台并根据不同的用餐时间调整摆台。 Set up and tune over the table in the meal period. §  根据布草房建立的安排表，把脏的布草送到洗衣房并把干净的拿回部门。 Change the linen according to the schedule. §  根据部门营运手册的标准进行摆台。 Set up tables according to the Department Operation Manual. §  收集所有食物和饮料的需求。 Collect the needs in food and beverage. §  在不忙的时候，叠餐巾。 Fold napkin when not busy. §  严格遵守餐厅的营业时间。 Strict in restaurant opening hours. §  始终确保服务台、吧台和周围环境的干净整洁。 Maintain bar area tidy and clean. §  严格控制客用品，减少损坏和浪费。 Strict in control guest supplies, Release breakage and waste. §  以礼貌、高效的方式，处理客人要求。 Handle guest require in a professional and efficiency manner. §  完全理解并严格执行部门营运手册。 Fully understand and strict in Department Operations Manual. §  根据工作计划和部门培训工序表处理所有工作。 All the work process according to the work plan and training task list. §  完全理解并应用餐饮部宝典20条。 Fully understand F&B Top 20. §  完全理解并支持凯悦餐饮部愿景和使命。 Fully understand and support Hyatt F&B vision and mission.     送餐服务 Room Service   §  在结束与客人的通话前，为客人点单并重复所点的内容。 Repeat order before hang up the phone. §  确保按客人的要求正确点单。 Ensure order are correct. §  确保所有食物、酒水及时送到客人房间。 Ensure all the food and beverage delivering on time. §  严格遵守酒店政策和程序，特别是进入客房。 Strict in hotel policy and procedure, especially enter the guest room. §  确保不能进入有“请勿打扰”的客房。 Ensure never enter “DND” room. §  当被告知收餐具时，确保收走在客人房间或走廊的所有餐具。 Take away all the cutleries and chinaware form the guest room and corridor when informed. §  确保所有帐单的准确并在送餐时收回款项。 Ensure the check correct.         宴会 Banquet   §  根据客人要求布置宴会、会议场地。 Set up function according to the guest request. §  确保所有会议的视频设备都事先经过测试。 Ensure all the AV equipment had been tested before function. §  确保将会议横幅摆放在正确的地点/位置。 Ensure banner hanged up at correct position. §  将餐布和设备送入仓库前，确保餐布和设备的干净整洁。 Ensure equipment are cleaned before stored into store room. §  与客房部紧密合作，确保会议场地始终干净整洁。 Work closely with housekeeping to ensure function tidy and clean. §  与工程部紧密合作，确保会议设备的正常运作。 Work closely with engineering, ensure meeting equipment working smooth.     收银管理 Cashier Management   §  执行凯悦宴会会议服务标准 Always follow “Great Events = Hyatt” standards §  确保根据客人的消费项目打印帐单。 Ensure bill always according to the guest order. §  在帐单上显示总金额。 Total amount always shows on the bill. §  为客人找零，提供现金支票及发票。 Provide cash check and invoice. §  确保记录所有收入并准备报告。 Ensure all the income was record. §  读出并记录收银机上的总数，禁止留现金在手上。 Check the total amount, never keep cash on hand. §  确保收入的准确并对这些款项做必要的描述。 Ensure income item all correct. §  检查特殊支票。 Check the special check. §  确保当班时填写每日记录。 Ensure fill in the daily record when on duty. §  如客人取消预订，可通过现金或信用卡为客人退款。 When the guest cancel order, we can pay back by cash or credit card. §  确保收到的现金为真钞。 Ensure cash are real. §  确保客人的信用卡在有效期内。 Ensure guest credit card in period of validity. §  严格遵守财务部关于收银、现金处理的政策和程序。 Strict in the policy and procedure of cashier and cash.     行政 Administration   §  维护部门日志。 Maintains the Daily Log Book. §  及时提交所有客人/员工的事故报告。 Report the guest/associate accident report. §  根据酒店”失物招领”程序处理所有“失物招领”物品。 Handle lost and found items according to the policy and procedure.     薪资与生产力管理 Payroll & Productivity Management   §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数（全职员工及临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部运营手册的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Food and Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. §  确保使用新技术和新设备以提高生产力。 Ensures new technology & equipment are embraced as to improve productivity. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.     人员管理 People Management   §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有餐饮部员工进行紧密督导。 Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、餐厅经理密切合作培养和发展员工。 Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of rules and regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback. §  将指导原则和核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates.

职位描述 岗位职责 1.鼓励预定团队实现一贯的Reservation高分。 2.实施宾客意见调查问卷，提高部门服务质量。 3.熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。 4.落实”预订未到宾客”的名单和每日团队取消情况。 5.为所有的预订部员工准备工作时间和日程表。 6.管理每日/每月/每年的所有的日常通信的书写。 7.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。 岗位要求 1.大专以上学历，有同岗位工作经验1年以上。 2.普通话清晰，英语书面和口语表达较流利。 3.具有良好的产品电话销售技能，能够实现酒店客房预订率最大化。 4.具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。 5.具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。 6.能够督导团队成员的预订工作，指导下级提高电话销售能力。

【岗位职责】1、 参与食品加工人员的食品安全培训；2、 严格遵守所有生食和熟食分离的程序；3、 执行消毒/杀菌程序；4、 落实温度和时间控制，确保所有烹饪均得到彻底、正确的实施；5、 食品制备/仓库管理员/成本控制/管事/食品加工的每周检查清单；6、 食品安全培训月度报告；7、 按照当地法规和食品安全体系标准来保持酒店的食品和储存的安全；8、 完善酒店质量管理体系，和当地所属的食品监督所保持良好的工作关系；9、 到酒店服务工作现场监督检查，并组织酒店质量安全会议，提出处理。【岗位要求】1、大专以上学历，食品卫生类专业毕业，1年以上同岗位工作经验；2、熟练操作办公软件，英语良好；3、有一定的写作能力和应变处理问题的能力4、身体健康、精力充沛、五官端正；5、精通关于食品卫生类的国家法律法规、当地政策、专业知识等。

1.Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 2.Monitors and supervises flow of service at the assigned task. 监管和监督分配的任务的服务流程。 3.Briefs personnel on preparations, service and content of menu items. 指导人员做好准备、服务和理解菜单的内容。 4.Performs duties common to all waiters and other duties as may be assigned. 为所有服务员展示职责工作，如有安排，展示执行其他工作。 5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。 6. Takes orders, promotes outlet’s specials and serves in accordance to the established standard. 负责下订单，推销部门特色菜，按照既定的标准服务客人。 7.Carry out pre-service duties and mis-en-place. 做好服务前的岗前职责和准备工作。 8.Ensure grooming and general appearance of Heartists conforms to Hotel standards. 确保人才的仪容仪表符合酒店标准。 9.Ensure adequate supplies of materials, and requisition for general supplies. 确保材料供应充足，并申请采购所需的物品。 10.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities. 抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。  11.Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Manager. 保留合理的销售记录，在合适的记录本上记录客人投诉、解决办法及所涉及人员或设备，并与经理讨论。

·         Supervise the implementation of housekeeping standards and procedures in relation to ·         监督客房部各项标准和工作程序的执行。 ·         Recommended changes to these standards and training needs on an ongoing basis ·         就这些标准和培训需求提供持续性的改进建议。 ·         Maintain a current and thorough knowledge of all housekeeping systems ·         对客房部所有系统有最新和完整的知识。 ·         Open and close the shift and ensure effective shift hand over ·         负责管理接班和交班工作，以确保交接班过程的有效进行 。 ·         Perform Room allocations ·         分配客房 ·         Perform Room inspections ·         检查客房 ·         Prioritise arrival rooms ·         排列抵店客人客房的优先顺序。 ·         Liaise with Front Office for guest and hotel requirements ·         配合前台满足酒店和客人的要求。 ·         Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) ·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 ·         Manage all special requests made by guests ·         处理客人所有的特殊要求。 ·         Ensure consistency within the department ·         确保部门内工作的一致性。 ·         Management of lost property for the hotel ·         管理酒店的遗失财物。 ·         Ensure you have complete knowledge of room types, layouts and facilities ·         确保具有客房类型，设计和设施的全面知识。 ·         Complete stock takes as required ·         按要求完成库存盘点工作。 ·         Maintain stock levels ·         维持存货水平 ·         Conducts shift briefings to ensure hotel activities and operational requirements are known ·         进行交接班说明，确保了解酒店的工作和运营需求。

【岗位职责】 1、具有高度的安全意识和责任感，对会员安全负责。 2、做好游泳者的安全管理。 3、密切注意池内情况，对于各种异常情况，果断迅速的采取有效求助措施。 4、定期进行业务技术学习，相互交流经验，不断提高业务水平。 【岗位要求】 1、熟悉游泳池，沙滩吧服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识； 2、有在水中进行急救和在陆地上进行人工救护的能力。 3、身体健康，精力充沛。 4、有救生员相关证件。

此岗位招聘中餐厅领班（主管级），中餐或西餐工作背景均可。 您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   协助餐饮部副总监确保餐务部的运营高效、节能，为所有其它运营部门提供有力支持、按需为整个酒店提供服务并监管运营用品的库存。 Assists the Assistant Director of F&B in ensuring the efficient and economic operation of the F&B Department in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店运营的工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must. skills are a must.

JOB OVERVIEW职位概述 Produces all invoices and statements for accounts receivable and supervises the accuracy of work of junior members of the Accounting team. 为财务部编制所有的应收账单和对账单，监督会计队伍中低职位职员工作的准确性。 DUTIES AND RESPONSIBILITIES 工作职责 •Handle correspondence and queries regarding city ledger accounts. 处理相关城市挂账的信函和询问。 •Reconcile all accounts. 调节所有账目。 •At month end write off over dues after department and guaranteed no show accounts. 月末时候，冲销过期账目及未使用的担保预定。 •Prepare and input journals for transfer between debtor accounts. 编制并输入债务人账目之间转帐的入账凭证。 •Ensure the timely billing of accounts. 确保及时寄出账单。 •Maintains a filing system for account receivable records. 维护应收帐款文件存档工作。 •Balance daily transfer to city ledger and post, edit and update to accounts receivable system. 每日在应收帐系统中结转、入账、编辑和更新城市挂账余额。 •Prepare travel agent cheque listings. 准备旅行社支票列表。 •Participate in other department stock-takes and month end close as appropriate. 参与其他部门的存货盘点及月结工作。 •Works on other assignments within deadlines as given by the Director of Finance & Business Support. 按财务总监指示，按时完成其他工作任务。 •Liaise with guests and appropriate personnel (Credit Manager/Reservation Sales Agents) to ensure special account arrangements are in line with guest requirements. 与客人和相关人员（信贷经理/ 预定销售人员）保持联系，确保特殊账目的管理符合客人的需求。 •Respond to and resolve account queries. 回应并解决账务问题。 •Calculate travel agent commissions. 计算旅行社佣金。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills 技能要求 •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •Proficient in the use of Microsoft Office. 熟练使用微软办公软件。 •Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力 •Good writing skills. 良好的写作技能。 Qualifications 学历 •college. Must be honest and possess computer knowledge. 大学学历。必须诚实和掌握电脑知识。 Experience 经验 •2 year working preferably in the Hotel Industry and work-related experience at least one year in similar position. 两年酒店行业的工作经验。至少一年同等职位的相关工作经验。 •Good communication and interaction skill. 良好的沟通和交际技巧。 •Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。 •People oriented honesty and integrity 为人诚实正直。

DUTIES AND RESPONSIBILITIES 工作职责  Assisting manager in the outlet’soperation. 协助经理部门的运转 Associate duty roster and stationplan. 安排部门排班表和工作区域分工 Handling of guests complains.处理客人投诉 Checking on associate discipline,grooming standards and punctuality and that all leave and sick leave requestsare handed to the Restaurant manager. 检查相关的部门纪律和员工的仪容仪表和准时上班,所有事假和病假的要求都要通过餐厅经理 Checking of guests’ satisfactionand proper handling of feedback and follow-up.检查客人的满意度和处理适当的客人反馈及跟踪到底 To update and disseminaterelevant information to associates.更新和传达相关信息给员工 To comply with any reasonablerequest made by the Manager or Food and Beverage Director. 完成经理和餐饮总监的合理要求。 To supervise the service withinthe restaurant, to ensure that the service standards, quality of product , andalso to give training and guidance. 监督餐厅的服务工作，保证服务标准、产品质量和给予培训的指导 To ensure that the Hostess staffperform all duties as are required, that the front reception area of therestaurant is neat and tidy. And that the reservation book is properlymaintained.保证迎宾员按照要求迎宾，餐厅前台接待区域干净整洁，正确记录预定信息。 To assist the restaurant managerwith the restaurant guest recognition program.协助经理认知客人。 Ensure that all Buffet set-upsare correct, fresh and appealing, and to ensure that all set ups are as per thestandards outlined in the operating policy and as required by the ExecutiveChef.确保所有的自助餐摆台正确，新鲜、诱人，并保证所有的摆台都符合经营方针的标准和行政总厨的要求。 To assist the restaurant managerin spot checks of the restaurant, to ensure cleanliness of the operation at alltimes.协助餐厅经理检查餐厅，保证经营过程的清洁、干净。 To assist the restaurant managerin spot checks of the restaurant to ensure that all repairs and maintenance hasbeen carried out, reporting any new areas that need attention. And ensuringfollows up within a time frame of 14 days.协助餐厅经理检查餐厅，保证所有的修补和维护都已经进行，汇报需要维修的地方，并保证在14天之内跟踪完成。 To ensure that all menus areclean, neat and tidy, free from marks and dirt, stains or watermarks. Replacingany menu with a new one as is required.保证所有菜单都干净、整洁、美观，没有痕迹、污渍和水印。更换所有应该更换的菜单。 To assist during the serviceperiods with actual service to the guest during periods of high business.在营业高峰时间，协助为客人服务。 To assist the restaurant managerat all times, ensuring a high level of co-operation at all times.协助餐厅经理，保证餐厅随时都能很好的合作。 Ensure prompt and courteousservice at all times, and ensure that all guest enquiries are deal with at alltimes.提供快速礼貌的服务，保证所有客人的要求都得到满足。 Greet and escort guests to theirtable during high business periods, to ensure guests are seated quickly and notwaiting at the entrance.在营业高峰时期，欢迎客人并为客人领座，保证客人快速入座，不要让客人在门口长时间等待。 Ensure that all staff is at theirassigned stations, and that works assignments have been issued and understood.确保所有的员工都在指定的岗位，指定的岗位清楚明确。 When presenting menus to guestsor answering guest questions as to the menu content, the person must be fullyaware of all menu items and services that are offered, and be able to explainthem accordingly.当递给客人菜单或回答跟菜单有关的问题时，必须完全明白菜单上的项目和提供的服务，并能够相应的解释它们。 Supervise functions监督营运情况 UTD and Roster假期和排班表 Keeping track of outlet’s operatingcutleries and crockery to ensure par level for smooth operation.确保餐厅运作的餐具和瓷器使用正常 Requisition of items, which need tobe replenished due to breakages or replacement.申请餐具物品为及时补充破损数量和填补空缺 Responsible for raisingstewarding/dry store requisition form.负责增加管事和仓库储存申请表 Monthly stock take of both thestewarding equipment and dry store par, with reference to checklists issued bythe stewarding department and cost control respectively.月度储存管事用品及仓库储存物品清单都要分别发给提及到的管事部的成本部 Responsible for the maintenance ofall operating equipment and properties in the outlet.负责餐厅所有运作资产物品的维护 Liaise with engineering departmentfor repair status and for collection of repaired items.负责与工程部联系, 跟办维修情况和收集维修项目 Checking of void checks against dailyvoid check report to ensure that all void checks are accounted for.根据每日作废的支票项目报表检查作废的支票项目, 确保所有单据都有说明原因 Submission of void checks report andvoid checks together with daily media.使用电子板提交作废的支票报表及作废的支票一起 QUALIFICATIONSAND REQUIREMENTS 任职要求 Complete Tertiary education. 1 to 2 years workingexperience in a similar capacity with international chain hotel. Speak fluentEnglish. Excellent Customer relation, problems solving and time managementskills.  高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。

1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. 熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。了解健康食品的要求，可以提出适当的建议。 2.Be able to make suggestions on the menu that might suit guests of different nationalities. 根据客人不同的国籍，推荐相应的食品。 3.Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities. 遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，与厨师交流餐厅预定的详细情况。 4.You feel confident with TBS checklist on complaint handling. 以TBS标准为基本准则处理客人投诉。 5.Make sure all areas are cleaned and maintained in accordance with operating procedures. 严格执行服务程序，确保所有服务设施的清洁与完备。

【岗位职责】 •Assist in the preparation and service of all food items for a la carte and / or buffet menus according to hotel recipes and standards. 根据酒店的食谱和标准，协助准备和服务所有食品零点和/或自助。 •Ensure the highest standards and consistent quality in the daily preparation. 在每天备餐时确保高标准和始终如一的质量。 •Ensure the cleanliness and maintenance of all work areas, utensils, and equipment. 确保所有工作区域、器具和设备的清洁和维护。 •Follow proper handling and right temperature of all food products. 遵守所有食品的正确处理和正确的温度。 •Demonstrate proper and safe usage of all kitchen equipment. 确保所有厨房设备正确、安全的使用。 •Have full knowledge of all dishes on the menu, signature dishes and seasonal promotions. 充分了解菜单上的所有菜肴、招牌菜和季节性促销活动。 •Follow kitchen policies, procedures, and service standards 遵循厨房政策、程序和服务标准。 •Follow all safety and sanitation policies when handling food and beverage. 处理食品和饮料时，遵守所有安全卫生政策。 •Perform the tasks requested in a timely manner. 按时完成所分配的工作。 •Contribute to the kitchen revenue through effective food cost control. 通过有效的食品成本控制，为厨房收益做出贡献。 •Be entirely flexible, able to rotate within the different sub departments/sections of the Kitchen. 完全灵活，能够在厨房的不同子部门/岗位内轮岗。 【岗位要求】 •Positive action. 积极的行动力。 •Good communication skills. 良好的沟通能力。 •Convey a high level of understanding of the importance of attention to details. Ability to work independentlyand as a team. 重视细节，具有独立和团队工作的能力。

【岗位职责】 1、为清扫员分配任务。 2、按顺序巡视整个公共区域 3、按工作需求安排员工上班 4、确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器 5、要及时汇报地毯和家具的损坏，以便急修及降低损失 6、处理所有清洁方面紧急事件 7、跟踪急修事宜，确保维修已经完成 8、检查确保机器的被清洁、正常工作及妥善存放 9、检查所有洗手间，始终处于高卫生标准 10、与客房部、工程部、和其它部门合作以确保所有问题都得到沟通和处理 11、与公关经理协调沟通在一些特殊时间段安排足够的衣帽间、休息室服务 12、在有VIP客人时安排充分的洗手间服务员 13、检查楼梯确保卫生及清洁 14、每日与客房部经理会面交流 15、及时向保卫部报告可疑人物 16、确保个人仪表、仪容符合酒店酒店要求 17、完成主管分配的其它工作 【岗位要求】 1、中专及以上学历 2、至少三年的公共区域主管经验 3、具备一定的领导能力 4、视力良好 5、口语及书面英语良好 6、身体健康，能够适应长时间工作

1、遵守操作规程及酒店规章制度。 2、按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3、完成综合性临时任务，如检查VIP房、监督客房、餐厅、大堂等外包大修工作。 4、完成宾客提出的小修工作。 5、完成维修领班安排的其它工作。 6、提供客房设施现状、公共区域现状，提出补救意见。

【岗位职责】 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责各部门人员编制的审核工作。 5、负责员工人事档案的管理, 及对外公文之草拟和处理。 6、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及检查工作。 【岗位要求】 1、大专以上学历，有相同岗位工作经验1年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。

【岗位职责】 1、负责客房部的日常运营管理，确保客房清洁、维护和服务质量符合酒店标准 2、监督和指导客房服务员的工作，分配任务并检查完成情况 3、处理客人投诉和特殊需求，及时解决问题并提升客户满意度 4、定期检查客房设施和设备，确保其正常运行并及时报修 5、负责客房用品的库存管理，控制成本并确保物资充足 6、协助制定和实施客房部的培训计划，提升员工专业技能和服务水平 7、与其他部门协调合作，确保酒店整体运营顺畅 【岗位要求】 1、具备酒店管理或相关领域的工作经验，有客房管理经验者优先 2、熟悉客房部工作流程和标准，了解酒店行业的基本规范 3、具备良好的沟通能力和团队管理能力，能够有效领导和激励员工 4、注重细节，责任心强，能够高效处理突发事件 5、具备基本的电脑操作能力，熟练使用办公软件 6、能够适应轮班工作制，包括周末和节假日

Co-ordinate the maintenance of all recreational facilities and equipment 协调康乐设施和设备的所有保养工作。 Coordinate the delivery of all recreational guest services 协调所有对客康乐服务。 Responsible for the safety of all guest services 负责所有对客服务的安全 。 Manage all staff in this department 管理部门内全体员工。 Manage the sale and promotion of departmental products and services 对部门的产品及服务的销售工作进行管理。 Access sales and marketing data 使用市场销售数据。 Assist with the development of new products and services 协助新产品和服务的开发工作。 Assist with the evaluation of sales and marketing activities 协助对销售和市场活动的评估。 Anticipate economic business level fluctuations and makes action plans 预测业务水平并制定工作计划。 Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc) 遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。 Deliver high quality service to guests 向客人提供高品质的服务。 Adhere to departmental cleaning and maintenance programs 遵守部门清洁和保养规定。 Attend and input at management meetings as required 按要求参加管理层会议并参与讨论。

岗位职责： 1. 参加班前会议，了解每日例汤，估清，主推食、饮品及VIP客人的特别事项。 2. 服从领班、主管的调动和指挥，了解自己的工作区域。 3. 负责根据客人所点食物摆位、上菜、上酒水、收撤餐具。 4. 负责餐厅的服务与接待工作，做好餐前的准备工作及餐后的收尾工作。 5. 负责餐厅地面、桌面、椅子、墙壁的清洁工作，严格按照卫生标准执行。 6. 负责将传菜员抹干净的餐具搬回自己当值的区域。 7. 协助领班密切留意客情，发现有异常情况时要及时上报。 8. 熟悉餐厅产品知识，清楚餐牌、酒水牌的项目、价钱及汁、酱搭配品，摆位熟练、正确。 9. 熟悉服务流程并严格按操作流程服务。 10. 积极参加各项培训及部门的活动。 任职要求 1、年龄18-35岁；身高男170以上，女160以上； 2、精神饱满、仪表端庄、身体健康； 3、责任心强，能吃苦耐劳； 4、有相同工作经验优秀者可放宽年龄。 团队超nice，做快乐的打工人！！！

Communicates politely and display courtesy to guests and internal customers 礼貌用语，亲切对待顾客和员工 Provides direction to the Kitchen helpers, including Chef de Parties, Commis, Cooks, Kitchen Attendants and Stewards 指导厨房的帮手，包括咸厨师主管、厨工、厨师、厨房服务员和管事 Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流遇到困难、顾客或员工的意见和其他相关信息  Establishes and maintains effective employee working relationships 和员工建立和保持积极的工作关系 Attends and participates in daily briefings and other meetings as scheduled 参加日常例会和安排其他的会议 Attends and participates in training sessions as scheduled 参加安排的培训 Prepares in advance food, beverage, material and equipment needed for the service 提前准备好服务用的食品、酒水、材料和设施 Cleans and re-sets his/her working area 清洁并布置自已的工作区域

岗位职责 1、全面负责行政酒廊日常运营管理，确保服务标准、环境卫生与出品质量达标。 2、统筹接待 VIP 客人、行政楼层及会员，处理宾客需求、投诉与特殊安排，提升满意度。 3、管理酒廊团队排班、培训、考核与督导，带领员工规范操作、提升服务效率。 4、把控食品饮品成本、物料库存及设备维护，落实安全、消防与卫生制度。 5、配合前厅、餐饮、客房等部门协作，完成营收目标与酒店各项服务指标。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

1、Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根据建立的政策和程序，确保始终有效的管理餐厅的设备和卫生。 2、Assist manage inoperation. 在操作中始终协助督导进行管理。 3、Exchange the positionflexible. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 4、Delegate associatetask and check regularly. 给下属布置任务并定期检查他们的表现。 5、Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 严格遵守所有的运行设备、供应品和存货是同等量的，确保餐厅有足够的设备。 6、Assists in conductingmonthly inventory checks on all operating equipment and supplies. 协助每月对所有设备和存货进行检查。 7、Assist to controlnecessity and stock items and operate the equipment carefully 协助控制必需品，存货，并小心操作所有的运营设备和供应品。 8、Ensure each outlet areequipped cleaning equipment. 确保每个餐厅能提供清洁、干净的运营设备。 9、Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 协助餐务部做流畅并有效的操作，确保始终能达到凯悦的标准。 10、Ensure food supplyarea tidy, clean and dry. 确保提供生产食物的区域是清洁并且干燥的。 11、Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的厨房、食物和饮料区域的清洁工作。 12、Ensure cleaning atheart of house area, remove the garbage according to the standard published. 确保后台的清洁安排并根据建立的标准清理垃圾。 13、The minimum goals inoperation is achieve Department Operations Manual. 营运基础的标准是为了达到营运手册的服务标准。 14、Assist operation whenin busy period. 在繁忙的时候，协助运作。 15、Conduct and attenddepartment briefing accordingly. 在每日上班前，对员工做指示。 16、Liaise with kitchenand related department in the daily operation. 在日常的营运中，要和厨房及其他营运部门进行沟通。 17、Recommend to outletmanager in operation and procedure. 学习、评估营运/程序并向餐厅经理建议应该改进的地方。 18、Check associate’s workperformance and grooming. 检查下属的工作表现和他们的仪容仪表。 19、Is a hands-on managerand is present at all times in the department, especially during busy periods. 在服务的繁忙时候，对员工进行督导、监督并协助。 20、Liaise with kitchen indaily operation. 在日常工作中，要和厨房的同事进行沟通。 21、Knowledgeable inequipment. 掌握必要大设备知识。 22、Report to StewardingManager in food and beverage. 向餐务部经理报告食物和饮料的偏差。 23、Fully understand and strictin Department Operations Manual. 完全理解并执行部门营运手册。 24、All the work processaccording to the work plan and training task list. 所有工作都要按照工作计划和部门培训工序表。

岗位职责 1、准备多种食品和饮料，为宾客热情周到服务。 2、根据酒吧工作的服务操作程序，为宾客提供适当服务。 3、保持卫生整洁，空气清新。 岗位要求 1、 熟悉酒吧的服务特点和服务项目。 2、 较强的酒店产品推销能力。 3、 具有较好的人际关系处理能力，善于处理宾客之间的关系。