About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
关于职位:
Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction. This role is part of Western Restaurant department, reporting into Western Restaurant Manager.
具备专业的餐饮酒水知识和正确的操作程序，指导员工，服务顾客，确保顾 客的满意。 该职位隶属于西餐厅部门，向西餐厅经理汇报。
What you will do:
岗位职责：
The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
根据四季酒店的服务标准，向顾客提供高品质，专业，友好的服务，使顾客有一个快乐的就餐经历。
The ability to anticipate and service of guests’ requirements before requests are necessary.
在顾客提出需要之前，预知顾客的要求，同时满足其要求。
The ability to serve and clear food and beverage items in an unobtrusive and professional manner.
在不打扰到顾客的情况下，服务及清理其桌上的食品和酒水。
The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes.
熟悉酒单及能正确的根据不同的酒水使用不同的玻璃杯和装饰品。
The ability to complete opening and closing side work as assigned and have all tables set according to standard.
根据标准铺好所有餐桌，完成必须的开档和收档工作。
The ability to present menus and explanations for all menu items as well as specials of the day.
能够向顾客解释菜单上的所有菜品及每日特色菜。
The ability to present children's menus, when appropriate, and describe specials and Alternative Cuisine.
如需要时，向顾客呈上儿童菜单，描述特色菜及可供选择的烹饪方法。
The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
能够使用酒店的电脑系统点单，打印账单，关闭账单，及收档时完成全天账单的阅读统计工作。
The ability to carry trays, bus and reset tables with linen, China, glass and silver.
能够正确使用托盘和推车完成重新铺台工作，包括铺桌布，摆放瓷器，酒杯及银器（刀叉）。
The ability to ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
满足顾客的需求，处理问题，同时报告经理及告之处理的方法。
The ability to report any accident immediately, no matter how minor, to a manager.
发生事故，不论大小，马上汇报经理。
The ability to recognize and address potential intoxicated disruptive or undesirable guests.
能够处理和接待那些喝醉，捣乱或者不受欢迎的顾客。
The ability to respond properly in any hotel emergency or safety situation.
能够对酒店内发生的任何紧急或安全隐患做出恰当的反应。
The ability to answer telephones according to Four Seasons' standards and take reservations or provide information regarding the lounge or any other hotel service.
能够根据四季酒店的标准接听电话为顾客进行预订，及根据酒廊或酒店其他的服务标准向顾客提供相关信息。
The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
能够及时，亲切，有礼貌的问候顾客，做到与顾客的目光接触，面带微笑及保持良好的姿态。
The ability to recognize regular guests and to greet them by their name.
能够认出常客，使用他们的姓名称呼顾客。
The ability to use guest names for all guests as guest name becomes known.
如果知道顾客的姓名，在进行服务时需使用他们的姓名。
What you bring:
岗位要求：
Minimum 2 years’ experience in related position with Four Seasons or other organization
2年于四季酒店或国际五星级酒店同等职位工作经验。
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一 般是在工作中学习的。
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
有操作计算机设备的知识或能力，包括文字处理和电子表格软件。
Logic, eye for details, approachable and willing to help
逻辑性强、注重细节、平易近人及乐于帮助他人。
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures具备四季文化和核心标准、政策以及标准操作程序的工作知识
Is proactive, hands on and able to operate autonomously
主动、亲力亲为并能自主操作
Requires reading, writing and oral proficiency in the English and Chinese language
具备英语和中文的阅读、写作和口语能力
Has a positive attitude with a generous and uplifting team approach
具有积极的态度和慷慨、令人振奋的团队精神
What we offer:
福利待遇：
Competitive Salary, wages and benefits
具有竞争力的薪资及福利体系
Excellent Training and Development opportunities
完善的培训与发展机会
Complimentary Accommodation at other Four Seasons Hotels and Resort
全球四季酒店及度假村免费住宿特权
Complimentary Dry Cleaning for Employee Uniforms
员工制服免费干洗服务
Complimentary Employee Meals
免费员工工作餐
Employee service awards
员工服务年限奖励
Employee activities
丰富多彩的员工活动
Schedule & Hours:
工作时间安排：
This is a full-time position
本岗位为全职职位
The working hours will primarily by department, ability to work all shifts, weekends and holidays
工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）
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