岗位职责： 1、遵守香格里拉集团及酒店的相关财务规章制度和相关管理规定。 2、熟练掌握餐厅收银软件的操作，在规定时间内为宾客结完帐。 3、负责各银行终端机的签到及结帐，保证机器正常运作。 4、核对账单，保证每笔帐款结算快速、准确、有条不紊。 5、严格审核减免、打折，熟记酒店各种折扣。 6、与营业点员工密切配合，保证各帐款及时、完整地收回。 7、及时将营业款投入保险柜，并做好“相关记录”。 8、在餐厅经理及主管的安排下完成餐厅日常服务工作。 9、根据餐厅要求衔接迎宾、领位服务。 任职要求： 1、大专以上学历，一年以上同岗位工作经验优先考虑。 2、认同集团及酒店政策理念，坚持原则、廉洁奉公。 3、有较强的语言能力，优秀的沟通表达及团队沟通。 4、熟练掌握酒店餐厅的收银、记帐等业务流程，掌握酒店管理的有关知识。 5、具有独立处理业务的能力。 6、身体健康，能胜任本职工作。

宾客体验部实习生 餐饮部实习生 市场销售部实习生 后勤部门实习生 要求：形象气质佳，性格活泼开朗，善于沟通交流

在菜单菜目基础上，检查菜单上菜目的成本情况和受欢迎的程度，并在适当时做相应调整 参与为所有特别活动起草的创意想法和菜单的工作，并鼓励所有员工提出自己的想法并尽量加以利用。 监管厨房工作，按照酒店员工餐厅标准规定对所有菜目进行制作和装饰。 监督制作标准以确保质量。 监督酒店员工餐厅清洁情况，在人力配置合理水平范围内协调厨房服务员的利用工作，确保厨房卫生的保持工作达到酒店标准。 与库管人员一起控制食品采购水平。 管理排班表的起草工作，确保覆盖所有工作领域，却不超出酒店的年度人力配置和工资预算。 熟知酒店食品存货的采购，管理采购水平的工作程序，确保采取一切必要手段来控制食品预算成本的各方面，同时确保充足的食品库存并维持标准。 与库存部门一起协助对所有与酒店食品管理相关的各个方面进行持续性的监控。 按酒店的供应商名单购买所有食品，该名单由库存人员提供。 积极参与酒店的完全质量管理活动，熟知并理解洲际酒店集团的完全质量管理理念，确保其在厨房工作中的有效性，鼓励所有员工发挥积极性。 依照酒店标准，确保个人形象、卫生和行为的最高标准。 组织和监督厨房员工的培训，以增进食品制作和厨房管理的技巧。确保所有培训均得到准确记录，并且在必要的时间柜架内按照人力资源部的要求对所有员工进行检查和考核。 完整的了解劳动协定，管理员工并按员工意愿排班。 随时保证厨房卫生达到最高的标准，并遵守安全食品处理条例。 确保遵守FSMS指导方针。每日检查监控程序。 确保正确的保养和存储所有设备，正确报告和记录所有破损和故障设备。 准确记录事故，确保所有隐患均得到检查，以减少未来事故的发生。 执行其它由人力资源总监分派的任务，以促进厨房和部门的运作和利润。 和人力资源总监进行人力规划和管理需求。 和人力资源总监一起编制和管理部门预算。

岗位职责： 1、负责全日制餐厅的日常服务工作，包括餐前准备、餐中服务和餐后收尾工作 2、为客人提供优质的餐饮服务，确保服务流程规范、高效 3、保持餐厅环境整洁，餐具摆放有序，维护良好的就餐环境 4、及时响应客人的需求，处理客人的投诉和建议 5、熟悉菜单内容，能够为客人推荐菜品并提供专业的餐饮建议 6、协助餐厅经理完成其他相关工作 岗位要求： 1、具备良好的服务意识和沟通能力，能够热情、耐心地对待每一位客人 2、身体健康，能够适应长时间站立工作 3、具备团队合作精神，能够与同事协作完成工作任务 4、学习能力强，能够快速掌握餐厅服务流程和菜品知识 5、有相关工作经验者优先，无经验者可提供培训

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons  关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian  关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities  主要工作职责 1.Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 2.Provide professional treatments for any guest (male or female) including massage, facial treatments and body treatments. 3.Recommend further treatments to guest which address their concerns and preferences 1.用热情、关心和真正的热心去对待客人和内部客人;践行四季黄金法则。 2.提供专业理疗给任何客人(男或女)包括按摩、美容和身体理疗。 3.基于客人的需求和喜好推荐理疗项目。 Preferred Skill and Qualification  任职要求 1.University Degree and Above. 2. Has 1 to 2 years of relevant experience in spa therapy. 3.Technical education in physiotherapy is preferred. Cidesco certification is an advantage. 1.大专及以上学历 2.有1到2年的理疗师相关工作经验 3.有过理疗技术教育者优先，有国际美容师证书者优先 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

【岗位职责】 1、具有高度的安全意识和责任感，对会员安全负责。 2、做好游泳者的安全管理。 3、密切注意池内情况，对于各种异常情况，果断迅速的采取有效求助措施。 4、定期进行业务技术学习，相互交流经验，不断提高业务水平。 【岗位要求】 1、熟悉游泳池，并有一定的服务知识，掌握游泳和救生急救技术，懂得游泳卫生消毒知识。 2、有在水中进行急救和在陆地上进行人工救护的能力。 3、有救生相关证件优先。

【岗位职责】 1、全面负责面包房日常生产运营管理，确保烘焙产品品质稳定及出品效率 2、制定标准化烘焙工艺流程，监督执行面包、西点等产品的制作标准 3、根据营业需求合理规划每日生产计划，控制原材料损耗与成本 4、研发季节性新品及特色产品，定期更新烘焙菜单 5、负责烘焙设备日常维护管理，确保工作区域符合食品安全标准 6、培训指导初级烘焙师，提升团队专业技能 【岗位要求】 1、3年以上国际品牌酒店或高端烘焙坊工作经验，2年以上领班管理经验 2、精通欧式面包、法式甜点、艺术装饰蛋糕等全品类烘焙工艺 3、熟练掌握烘焙原料特性及成本核算方法 4、具备食品安全体系实操经验 5、沟通协调以及抗压能力强

岗位职责： 1、协助经理负责酒店前厅管理工作； 2、督导前厅各员工服务质量标准、操作流程标准并对前厅部各项工作实施监管。 3、有效贯彻、落实并完成部门制订的每月工作计划。 4、有较强的协调管理能力. 5、熟练掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。 任职条件： 1、大专及以上学历，有同岗位工作经验2年以上。 2、英语听说能力佳者优先。 3、国际联号酒店工作经验者优先

上海淮海路雅诗阁服务公寓 职位简介 ·         提供给客户有效及满意的客户服务，代表公司服务于现有和潜在的客户，根据公司要求完成必须的行政工作。 主要工作职责 ·         处理日常的入住，退房，预定及接待工作。 ·         确保正确处理开票和行政工作，包括审查和归档工作报告。 ·         在日常工作及对客服务中体现良好的公司和个人专业形象保持各酒店合作方的良好沟通和协调。 ·         妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。 ·         确保并遵守雅诗阁相关的政策、程序和标准。 ·         领导交办的其他工作。 资质需求 ·         酒店或旅游类专业毕业。 ·         良好的沟通能力，具备良好的英语口语能力。 ·         良好的仪容仪表。 ·         可接受轮班工作制。

岗位职责 1.在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2.按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务。 岗位要求 1.初中以上文化程度，或相关专业毕业。 2.熟悉饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.1年以上同星级同岗位工作经验 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。 6.工作有责任心，做事认真负责。

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 确保所有员工都遵守酒店制定的标准和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和负责夜间可能发生的任何客人投诉、事件或紧急情况。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前台服务，包括为夜间抵达和离开的客人办理入住和退房手续。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供预定服务，负责在所有相关预定平台及时接单。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 与客房部协调合作，确保满足客人清洁需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和维护酒店安全，包括监督和巡逻。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 检查和管理库存，确保第二天的用品供应充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜审，准备各类报告，包括VIP报告、证件登记相关的各类台账、消费超限额、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 确保宾客服务团队表现出热情，专业和欢迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 ·Achieve maximumsell out where possible. 尽可能实现最大限度的销售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部工作。 ·Attend career development training as and when required. 在必要时参加职业发展培训。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 ·Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 ·Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服务标准为依据。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 参加例会、交接班，并实时召开相关团队工作会议。 ·Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 ·Conducts spotchecks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 负责保证客人信息正确、完整的录入中国公安报告系统。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 对宾客体验部的一切运营工作进行质量检查。 ·Produces qualityimprovement plans and execute. 制定并实施产品质量提升计划。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 ·Adhere by allcompany rules and regulations. 服从公司的所有规章制度。 ·To undertake anyother reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

1.确保用礼貌，有效的方式处理所有来电。 2.了解酒店和当地的产品的知识。 3.及时处理收发邮件和传真。 4.确保所有的预定，定单，要求等等都是正确和迅速地传送到有关部门。

职位描述： 1. 负责面包房的出品，精通面包房出品，常见牛角包、丹麦包、法棍、吐司、冰面包、发面包、酥皮面包、碱水面包、贝果等。确保食品的高质量，完成所分配的工作。 2. 正确操作厨房设备，确保设备正常运转和操作安全。 3. 在工作结束后，进行厨房的工具整理和卫生清洁。 4. 正确的储存原材料、半成品、成品，合理使用，避免浪费。 5. 确保工作达到规定的标准并在规定的时间内完成。 6. 与部门同事良好的合作，了解酒店的设施、产品和服务。 7.协助厨师长对当班员工进行指导和管理，参加酒店的各种培训，遵守酒店各项规章制度。 8.菜品不断推陈出新，保证出品质量，达到客人的要求。 9.与客人沟通，了解客人的喜好，记录对菜品的意见，并及时进行必要的调整。、 任职要求： 1.大专学历，同岗位工作经验优先，精通面包房出品制作。 2.有创新意识，吃苦耐劳。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。 About Four Seasons  关于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我们对酒店服务心无旁骛，矢志不渝，并以高品质为重。无论我们的酒店、度假酒店、及住宅俱乐部坐落在何处，目标都是成为举世公认的最佳酒店管理集团，且盈利可观。要达到这种卓越的成绩，必须在各方面都超越群伦。我们所创建的酒店，在设计及选料方面，均属无上之选，务求能够满足客人的高贵品味和严格要求，同时保持豪华酒店的优质崇高地位。 我们的成功，有赖于清楚认定我们对每件事的信念，并与有效的财政计划相互配合。我们预计能为酒店带来合理的利润，确保业绩蒸蒸日上，并为股东、客人及员工谋求长远的利益。 我们将四季酒店的信念，通过彼此互敬互重及互相建立榜样，切实地具体表现出来。我们所坚持的价值观或原则，正是我们如何善待客人、商业伙伴及同事。 About Four Seasons Dalian  关于大连四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大连四季酒店地理位置优越，坐落于人民路东港商务区中心地带，眺望海景和港口景色，是东港商务区核心所在。 NBBJ操刀设计的大楼内，新加坡著名的Hirsch Bedner Associates公司由城市悠久历史中汲取灵感进行室内设计，尤其是与火车密不可分的深厚渊源以及这座城市本身的浪漫情怀。 每间客房都是巧思设计之作，融合了舒适与前沿技术，不仅捕捉了城市壮观的天际线，更有绚烂的海景尽收眼底。 酒店特色餐厅的内部设计由东京知名工作室Strickland操刀，其灵感直接来源于当地历史文化，旨在打造真实而难忘的体验。 六个餐厅和酒吧构成了独特的美食合集，包括粤式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。凭借顶级大厨和卓越食材，为宾客打造一种无与伦比的高级餐饮体验，让人回味无穷。 Key Responsibilities  主要工作职责 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 确保遵循品牌承诺并始终提供优异的对客服务。 2. 核实抵店、离店细节并根据客人要求安排行李及交通运输等服务。 3. 以热心、灵活的方式与其它员工紧密合作， 专注于酒店的成功和客人的满意。 Preferred Skill and Qualification  任职要求 1.College graduate or Certificate 2.At least have one-year related working experience. 3.Good communication skill and fluent verbal English 4.Mandarin speaking is a must and work authorization in China is required 1.大学或相关学历。 2.至少1年以上相关工作经验。 3.良好的沟通能力及熟练的英语口语。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职业机会：http://jobs.fourseasons.com/

普通话标准，且有良好的英文沟通能力。 以积极友好的态度为客人提供服务。 具有酒店相应的工作经验者优先。 Standard mandarin, and have good English communicationskills. Provide service for the guest in a positive and friendly attitude. Hotel related working experience is preferred.

Security安全防损 Be responsible for the 24-hour duty of the supervision room, familiar with the alarm equipment of the monitoring center, can handle small equipment failures, and keep records of working conditions and equipment operation. 负责监控室24小时值班，熟悉监控中心的报警设备，能够处理小的设备故障，做好工作情况和设备运转情况记录。 Be familiar with hotel fire protection system and firefighting equipment, and verify the alarm immediately. Be able to use the various equipment of fire center properly and timely, keep a close eye on the various conditions displayed on the equipment, and report to the department head immediately. When fire alarm occurs, check the cause of the alarm and notify the relevant departments in time according to the alarm procedure developed by the hotel. For equipment reasons, failure and improvement measures should be put forward. 熟悉酒店消防系统及消防设备，发生报警时立即进行核实。能正确及时地使用消防中心的各种设备，密切注视设备上所显示的各种情况，有问题马上报告部门领导。发生火警时，及时查看报警原因，并按酒店制定的报警程序及时通知有关部门，按火警火灾处理程序办理，属设备原因，应排除故障并提出改进措施。 Monitor the operation status of fire control equipment at any time. When fire occurs, all kinds of equipment can be started and used properly, so as to assist the hotel leadership to organize firefighting and rescue work. 随时监督消防设备的运转状态，发生火灾时，能正确启动和运用各种设备，沉着冷静地协助酒店领导组织灭火自救工作。 Do a good job of video monitor TV pictures, timely report suspicious situation and dispatch the nearest security personnel to handle, and make a record. 密切注视各重要通道监控电视画面，发现可疑情况及时报告，派就近的保安人员进行处理，并作好记录。 Save the video footage of the surveillance TV, if there are any foreign visitors, ask the manager in accordance with the prescribed procedure, then handle it. 保存监控电视画面的录像资料，若有外来人员查阅，必须按规定程序请示经理后办理。 In charge of monitoring equipment inspection as required. Keep the room clean, strictly prohibit irrelevant personnel and casual personnel from entering the monitoring room . 按要求做好监控设备检测工作。保持室内清洁卫生，并严禁无关人员以及闲杂人员进入监控室。 Regularly check or spot check, test various alarm probe, and make records. 定期检查或抽查、测试各种报警探头，并做好记录。 Ensure the safety of all property in the hotel, in case of theft, artificial damage or other conditions. 确保酒店所有财产的安全，以防偷窃、人为破坏等情况的发生。 Assist with initial investigation in relation to allegations of loss or damage. 协助关于物损的初步调查。 Be familiar with hotel rules and policies. 熟悉酒店规章制度。 Be familiar with all handover records, and must complete the filling, sorting and saving of all records on duty to ensure all contents are true and effective. 对部门内所有交接记录台账熟悉，并且必须完成当班时所有台账的填写登记整理保存，保证所有内容真实有效 Must obey any work related task and arrangement by the superior supervisor, and obey the arrangement of any post related to own work. 服从上级主管安排的任何与部门和酒店有关的工作，并服从安排任何与本职工作有关岗位顶岗值班。 Health and Safety 卫生安全 Be aware of Health and Safety legislation. 了解卫生安全法。 Check the fire equipment and emergency entrance of the hotel by patrolling. 通过巡逻检查酒店的消防设备和紧急出入口。 Identify, isolate and minimize workplace hazards. 识别、隔离和尽量减少工作场所的危害。 Communication交流沟通 Maintain open and frequent communication with managers and supervisors within the security department and across the hotel. 与经理和主管保持开放互通的交流。 Develop effective communication channels with colleagues from the hotel. 与酒店员工发展有效的沟通渠道。 Process and Operations操作步骤 Ensure the effective implementation of all security procedures. 确保保安部所有流程的有效执行。 Conduct regular workplace safety training sessions across all departments 定期前往各部门开展工作安全培训。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。

岗位职责： 1、全面负责酒店宴会，多功能厅，讲堂，泳池套房的销售工作，积极开发潜在客户，完成既定的宴会销售指标与营收任务； 2、 负责会议及宴会的全程洽谈、报价、合同拟定与签署，确保合约条款的准确性与规范性； 3、作为宴会活动的核心联络人，高效协同餐饮、宴会服务、财务及厨房等内部部门，确保客户需求被清晰传达并完美执行； 4、定期进行销售数据统计、客户档案维护及业绩分析报告，为管理决策提供有效的数据支持；5、持续进行市场洞察，负责对竞争对手的客户群体、销售额度及市场动态进行调研与分析，为酒店制定销售策略提供参考。 招聘要求： 1、 具备1年以上同岗位工作经验，拥有丰富的北京商圈客户资源者优先考虑； 2、 具备良好的英文沟通能力，能够熟练运用英语进行书面及口头交流； 3、 形象气质佳，具备出色的商务礼仪和专业的职业素养； 4、拥有卓越的客户开发、谈判技巧和沟通协调能力，具备强烈的服务意识及结果导向精神； 5、积极主动，能够承受一定的工作压力，并富有团队合作精神。

Job overview职位概述 The Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members. 会议销售经理将负责提供从活动策划到会议期间处理客户要求，再到与客户进行活动后跟进的客户体验。这一角色的关键是培养了解行业/客户需求的专业知识，提高客人满意度，并为酒店带来增量收入。在适用的情况下，该职位还将涉及对指定活动团队成员的管理和积极指导。 QUALIFICATIONS AND REQUIREMENTS任职要求 Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation. 学位或文凭，2-5年酒店或相关服务行业会议策划相关经验。所需经验的类型和水平可能因操作的规模和复杂性而略有不同。 Expected to possess the following skills: 将具备以下技能: ·     Good communication and negotiation skills ·     良好的沟通和谈判技巧 ·     Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required ·     能够采取主动，满足截止日期和承诺，并按要求完成任务和项目 ·     Strong organisational skills required to maintain electronic and paper filing systems ·     维护电子和纸质文件系统所需的强大组织技能 ·     Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable. ·     保持与政策和程序有关的高水平知识，并在适用的情况下有效地向所有人员传达知识。 ·     Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports ·     展示清晰有效的口头和书面技能，以获取和向客户、技术人员、管理层和团队成员传达信息，并制作报告 ·     Excellent PC skills (including MS Office) ·     优秀的电脑技能(包括办公软件)

Based within the Food & Beverage in Guangzhou, the Chinese Brasserie Concept Service Attendant is responsible for is responsible for providing the services required by the guests and exceeding the expectations of the guests under the standards described by the management. He/she will also be responsible for handling special requests and maintaining a clean and organized workplace. The Chinese Brasserie Concept Service Attendant assist supervising the casual colleagues. The Chinese Brasserie Concept Service Attendant reports to the Captain/Supervisor/Assistant Manager/Outlet Manager. 该职位位于广州文华东方酒店餐饮部，中式小馆概念服务员负责在管理层所称述的标准下提供客人所需并提供超越客人期望的服务，他/她还要负责处理一些特殊的客人需求，并保持每一个工作区域干净整洁有秩序。中式小馆概念服务员负责管理餐厅帮工。中式小馆概念服务员向领班/主管/副经理/部门经理汇报。 工作职责/职位描述: 始终以高度的客户关怀和服务，始终如一地达到服务和产品交付标准。 表现出对工作场所的自豪感和高度的承诺。 通过日常的工作让客人满意并体验的我们的支柱，传奇及文华东方会议的服务经历，来维持公司的价值观和公司文化，从而完成我们的使命。 始终为我们的客人提供优质和个性化的服务。 礼貌高效地协助客人。 与同事（餐饮+厨房）沟通，了解任何特殊客人的要求和饮食要求。 相应地准备工作场所，以确保服务顺利进行。 保持工作场所整洁、干净、安全。 确保对各自的角色和职责以及使用的产品/软件/应用程序有深入的了解。 确保为每位客人提供难忘的欢迎和告别体验。 真诚关心我们的部门和客人。 扮演好文华东方品牌形象大使的角色。 岗位要求： 具备英文沟通能力者优先 责任心强，值得信赖 能在压力与快速的工作节奏下很好的完成工作 有团队精神 沉稳冷静，彬彬有礼，专注于顾客的需求

岗位职责： 1. 根据服务程序及服务标准为宾客提供优质、专业的足疗按摩服务； 2. 根据宾客需要，通过以专业的方式向宾客推荐理疗服务； 3. 保持水疗室环境清洁，遵守每个水疗室和设施的所有安全规程。 岗位要求： 1. 中专以上学历； 2. 具备足疗相关专业知识，熟悉足疗按摩手法（按摩疗法及足反射学）； 3. 三年以上足疗相关经验，具有品牌酒店相关工作经验者优先考虑； 4. 普通话流利，英语一般； 5. 专业的工作态度及良好的合作精神。

工作职责： 1、完成客房及餐饮的销售业绩； 2、增加每周销售有效拜访活动； 3、快速准确的找到并处理销售询价机会； 4、注意掌握及汇报市场整体情况及竞争对手的情况； 5、准备及更新客户管理报告，确保后续跟进工作及时进行； 6、积极主动的完成产品信息的输出并创造品牌认知；   任职要求： 1、五官端正，形象良好； 2、3-5年以上相关工作经验，五星级酒店同岗位经验； 3、英语听说读写流畅； 4、具有良好的表达能力、争辩能力、倾听能力、思维能力。

协助酒店销售策略 (目标，战术和行动) 的落实达成而且超越客房，餐饮, 和所有的其他部门的预测收入。 To assist in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments. 确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。 To ensures that the Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate. 参加常规的部门沟通会议，并且确保起到有效地执行和引导的作用。 To attend regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 建立并维持良好的客户关系并且不断的开发新的生意机会 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. 保证销售人员对其他的部门的内部客人也要提供适当的优质服务。 To ensure that Sales associates also provide excellent service to internal customers in other departments as appropriate. 以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。 To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 始终不断的检阅本地市场，国内市场，国际市场的发展趋势，以及竞争对手的销售侧重点，以确保我们酒店的销售在市场中保有竞争性和领导地位 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. 协助所有的销售策略，战术和行动的落实，遵从销售锦囊方式, 创造一个强大的而且训练有素的销售团队, 从而完成销售目标。 To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal. 积极地参与销售会议,开发和调整销售账户以及制定价格策略。 To actively participates in sales meetings, developing and adjusting sales account and pricing strategy.

【岗位职责】 1、负责为客户提供专业的美容护理服务，包括面部护理、身体护理等2、根据客户需求推荐合适的美容产品和护理方案 3、保持工作区域的整洁和卫生，确保工具和设备的清洁与消毒 4、跟踪客户护理效果，提供后续护理建议 5、协助店内其他日常运营工作 【岗位要求】 1、高中及以上学历，持有美容师资格证书优先 2、具备基本的美容护理知识和技能，有相关工作经验者优先 3、良好的沟通能力和服务意识，能够与客户建立良好关系 4、工作细致认真，有责任心和团队合作精神 5、愿意学习新技术和新产品，适应行业发展趋势

Duties & Responsibilities岗位职责： 1. Responsible for the cleanliness of assigned guest rooms and service areas 负责所分配的客房和服务区域的整洁 2. Cleans and supplies guest rooms according to standards and procedures 按照程序和标准打扫和补充客房用品 3. Offer all possible assistance to guests and respond to guests request 尽可能地为客人提供帮助,回应客人的要求 4. Report any loss or damage of linen, furniture, fixture or equipment to the Floor Team Leader如发现有布草,家具,固定物或装置的丢失或损坏的情况，及时向楼层主管汇报。 5. Carry out other tasks as directed by your supervisors 完成上级交待的其它任务 Qualifications岗位要求: 1. Minimum high school and skill training school education 高中及以上学历 2. Experience preferred but not necessary 具有相关工作经验者优先考虑 3. Able to handle and manage heavy loads. 吃苦耐劳，有责任心