工作职责： 1. Confidently knowing the food and beverage menu contents and be able to explain them indetail to guests. 熟悉掌握菜单知识并可以自如地向客人做介绍。 2. Understand dietary requirements and offer appropriate suggestions. 理解健康食品，并可以向客人提出合理的建议。 3. Be able to make suggestions on the menu that might suit guests of different nationalities. 根据客人的不同国籍，推荐菜单上的食品。 4. Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for lunch and dinner, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities. 遵守工作程序，确保餐厅根据中、晚餐以及客人的要求准备各种服务设备，以及自己已经被当班主管做好关于本次活动细节通知。 5. By ensuring everything is clean and tidy, ready for guests to enter the restaurant. 保证各种设备设施的清洁，随时可以对客服务。 6. By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/Manager. 按照主管或经理的要求，协助饮料服务员及厨房员工。 7. By completing TBS checklist on preparing the restaurant for service. 根据TBS标准的要求，完成餐厅对客服务的准备工作。 8. Greet guests with a smile offer assistance with coats, bags etc., and introduce yourself. 微笑迎接客人，协助客人存放外套及背包并作自我介绍。 9. All guests must be offered a drink within the first two minutes of being seated and quickly followed up with a food menu. 保证客人就座后的两分钟内提供饮料，随后提供食品菜单。 10. Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 11. By replenishing drinks, never letting cup or glass to become empty. 保证询问客人的饮料是否续杯，保证不发生空杯的情况。 12. Accommodate any guest request, if not possible then offer appropriate alternatives. 满足客人要求，如果不能满足，提供客人另外的选择。 13. Take personal responsibility for the service experience of all guests in your designated area. 在对所有客人的服务中尽到职责。 14. Guests have appropriate cutlery before each course is presented. 在服务每道菜之前，为客人准备相应的餐具。 15. Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅是都抱以微笑与问候，无论其是否在自己的服务区内。 16. Make sure all areas are cleaned and maintained in accordance with operating procedures. 严格执行服务程序，确保所有服务设施的清洁与完备。 任职资格： 1. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 2. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。 3. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。 4. To maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 5. College degree or above, with training in food and beverage service, and possessing basic foreign language conversation skills. 大专学历以上，经过餐饮服务培训，有一定的日常外语会话能力。 6. Familiar with restaurant service procedures, understanding the basic characteristics and simple cooking methods of various dishes. 掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。 7. Proactive, enthusiastic, and conscientious at work, with a strong sense of responsibility. 工作主动、热情、认真，责任心较强。 8. In good health and well－groomed appearance 身体健康，仪表端庄。