The Doorman’s main duty is to greet each arrival guest at the hotel main entrance, controlling the order of driveway traffic, assists guests with directions and handling requests of parking, luggage assistance and miscellaneous guest requests. Responsible for fulfilling guest request and ensuring 100% guest satisfaction, is the main purpose of a doorman of the hotel.
在酒店正门口为客人提供热诚的欢迎，控制车道，保持其畅通，为客人指示方向，协助酒店及客人的停车要求，为可人提供语言帮助，帮助客人装卸行李。酒店门童最重要的是要满足客人合乎情理，且不违反法律与道德的各种要求，并确保提供的服务能让客人100％满意。
CORE WORK ACTIVITIES岗位主要工作职责
Administration
行政
Open vehicle doors and warmly greet guests arriving at the main entrance
主要负责在酒店正门为客人打开车门，并且热情地为到达酒店的客人打招呼
All Doormen representing the image of The hotel, must practice not only a warm greeting upon guest arrival, but also to assist guests with their requests and then bid a fond farewell to guests after interaction
所有的门童都代表着酒店的形象，他不仅要热诚得为到达酒店的客人打招呼，还需要为每一个离开酒店的客人热诚道别。
Doormen are the key persons to keeping the traffic on the driveway smooth by using fine
judgment to maintain the order of the driveway
门童是最重要的人员，用其正确的判断力来保持车道畅通。
Doormen should also keep the door area accident-free and must be alert of any potential accidents and try to prevent them from happening.
门童应确保酒店正门口安全，且必须对潜在的安全隐患保持警惕
Doormen should also prioritize VVIP vehicles, hotel vehicles, guests’ own vehicles or any other special vehicles.
门童应优先对待酒店的重要客人的车辆，客人的自备车，或则其他特殊车辆
Should provide assistance to unloading or loading guest luggage’s in and out of vehicles.
门童在酒店正门口，要协助客人装卸行李，并转交给礼宾员
Keep guest information confidential and only communicate the information with proper personnel
确保客人信息的机密性,只能与为了工作为目的的相关员工进行交接
Should direct guest vehicle parking in standard order-if the vehicle is allowed to park on both sides of the hotel front door.
门童必须引导车辆以正确方式进出车位
Providing assistance for guest luggage such as FIT Check in and Check out , group luggage Check In/ Check out, Storing guest luggage and other related service requirement.
帮助客人提供处理行李的服务,包括散客的入住及离店客人,团队客的入住及离店客人,寄存客人的行李以及相关服务需求。
All above services must be recorded on the log sheet in a timely manner.
上述服务必须及时记录在记录登记单上
Guest Satisfaction
客人满意度
The purpose of The hotel staff is to provide a service with genuine care to hotel guest, staff must make sure the security and comfort of guest is their highest mission.
酒店门童必须提供给客人最真诚的关心与服务，客人的安全与舒适是酒店门童的根本任务
The doorman must practice the 3 steps of service in compliance of The Hotel Philosophy.
酒店门童必须按照优良服务三步骤为客人服务
In order to ensure the standards, the doorman of The hotel should fully practice the service process and procedure of hotel and transportation department upon every interaction with hotel guest.
为保证服务的标准，酒店门童需按标准的程序和要求为每一位宾客提供服务
Profitability
利润率
Doorman should have the sense to promote the Hotel facilities and practice the energy and cost conservation at all time, such as guest supplies etc.
酒店门童应积极销售酒店的产品，服务和设施，节约能源和资源，如各种用品等
Doorman should report to the supervisor or Manager if there is any chance of selling.
酒店门童应及时报告任何销售机会
Communication and Compliance to Job Assignment.
沟通与合作
Refer to hotel policy, doorman should communicate the issues with proper personnel (Supervisors or Managers)
酒店门童必须将关注的问题与相关人员交流，如总礼宾司和主管
As a line employee, doorman must practice the full compliance to the daily job assignment. Any objection of job assignment without proper reason is not allowed and to be communicated with concerned staff and Manager of Guest Service.
作为一名一线员工，酒店门童必须积极服从工作安排，任何无端的不服从是不适当的，并可能导致纪律处分
Operation Efficiency
工作效率
Once doorman receives a call of job, he must Re-act quickly to the mission in order to provide a speedy service response to guest request.
每当门童接到指令后，他必须有迅速的反应，以保证客人得到快速的服务
Doorman must be aware of his efficiency of operation has direct impact towards the satisfaction of guest & the department profit.
酒店门童必须了解他的工作效率对酒店客人的满意度和部门利润有着直接的影响
GENERAL DUTIES
其他相关职责
Grooming and Image
仪容仪表
As the staff of hotel, the doorman must make sure adhere to the grooming standard to present a fine image of The hotel.
酒店门童必须遵照酒店的仪表行为准则，体现良好的酒店形象。
As the staff of hotel, the doorman must make sure the integrity of hotel image and department image. Always convey the fine image no matter in and out of hotel, communicate the concerns to proper supervisor or managers.
作为一名酒店门童，他必须保证酒店形象的完整性，无论酒店内外，保持良好的酒店形象和言谈举止。
No- Smoking when on the duty
不得在岗位上抽烟
Attendance
出勤
Adheres to the set procedures for attendance and timekeeping.
按酒店章程和工作要求准时出勤和下班，保证出勤率
Doorman job is a specific job related with Business pattern, it often requires over time and re-scheduling of timing. Doorman should be flexible with the scheduling and last minute amendment of the timing of working.
根据工作要求出勤是酒店门童的工作特点，可能会加班和临时调动班次，门童须积极主动配合工作要求和时间调动
Company Policies and Procedures
公司章程与政策
Familiarizes oneself, and adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.
了解并遵守公司章程与政策，员工手册，纪律规定和条例
Environment Awareness
环境保护
Reduced waste material and supplies by re-using or selling
循环利用，减少浪费
Conserve water and energy
节约水电等资源
Maintain proper image of the working area at all times
保持办公地点的整洁
Actively participate in Environmentally friendly practices
积极的创造友好愉快的工作环境
Actively participate in activities concerning the protection of the environment
积极参加有关环境保护的活动
Training, Meeting and Employees Activities
培训，会议，和员工活动
Attend Scheduled Training and Meeting
积极参加安排的培训与会议
Participate actively in company and department initiated employee activities.
积极参与酒店或部门安排的活动
Any absence of above mentioned activities must have prior approval from manager or supervisor.
任何缺席必须事先得到经理或主管的批准
Lateral Service
横向服务
As employee of The hotel, he should participate the assignment of lateral service, such as assisting Bell & Door Service
作为一名酒店员工，酒店门童应积极配合横向服务的安排
Qualifications
任职条件:
Essential
必备条件:
Minimum 1 year working experience in similar capacity.
1年相关工作经历
Ability to work long and unusual hours
可以适应长时间工作以及在不同时段上班的可能性
Service-oriented
良好服务意识
Cheerful and Team Spirit
具有激励和团队建设品质
Confident
信心
Alert, Calm, Organized
警觉，冷静，有序
Good Learner
进取
Ability to work long and unusual hours
能适应长时间工作和加班
Desirable
可取条件：
1year experience in a service occupation
1年服务相关行业经验
Good Communicator
良好沟通能力
SKILLS
技能:
Essential
必备条件:
Must have a professional image and personality exuding confidence
具有专业形象和个性散发的信心
Ability to maintain confidentiality and security of all guest and general hotel information.
具有一定的保密能力，对所有客人的及一般酒店的信息安全负责
Must be a team player, working well with other departments and coworkers.
具有良好的团队精神，与其他部门和同事关系良好
Ability to work flexible hours, including weekends and evenings if necessary.
灵活的工作时间，如有需要包括周末和晚上
Ability to work flexible hours, including weekends and evenings if necessary.
工作勤奋，提供额外的关注，以满足客人的个人需求和欲望
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
具有一定的创意，能不断创新并改进服务
Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
具有良好的沟通能力，以积极促进酒店所有客人和公司的关系
Ability to promote positive relationships with all guests in the hotel and company.
具有与客人建立积极良好的关系的能力
Note
备注:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
此工作职责把很多次要的工作职责排除在外而增加了大量的基本工作职责。所有责任和要求都是最基本的工作职责。
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job related duties assigned by their supervisor.
此工作职责没有规定或暗示这些责任是在岗员工所有的责任。员工还必须完成所有由主管分配的相关任务。
The Hotel reserves the right to delegate tasks and duties not listed in the job description to support Hotel Credo and operational needs.
为支持酒店信条及运作需要，酒店保留分配其他工作及任务的权利。
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