Main Duties and Scope of Role
主要职责和工作范畴
Administration
行政管理
·
Assists
with the development, maintenance and update of a detailed Department
Operations Manual that reflects Policies & Procedures, work processes and
standards of performance within the Division. Ensures annual review to
accurately reflect any changes.
协助并且确保部门营运手册是准备好的，并且每年更新。
·
Assists
with the preparation of the annual Finance Business Plan and ensuring
Divisional Objectives fully address the business objectives of the Hotel and
needs of employees.
协助准备部门年度财务计划，并确保该计划反映酒店和员工目标一致。
·
Assists
with the preparation and regular update of the Finance Departmental Budget in
close cooperation with the Director of Finance, ensuring targets are met and
costs are effectively controlled.
协助财务总监准备，制定和更新部门年度预算，并确保部门目标及严格控制部门成本。
·
Ensures
the availability of any stationery or consumables required by any I.S. systems.
确保部门有足够的日常运作的办公设备或易耗品。
·
Ensures
that all licenses are complete and up-to-date.
确保所有的软硬件都有合法的授权，并且及时更新。
·
Keeps
software in the Property Management System up to the current release as
instructed by the Divisional Information System Specialist.
在资讯系统领域专家的指导下，及时更新PMS。
·
Advises
the management of the hotel on additional facilities that could be provided by
either existing or further IS systems and technological advances.
建议酒店管理层有需要的其它电脑设备或软件，它们可以是已有或是未来的和新的先进技术。
Payroll & Productivity Management
薪资及生产管理
·
Exercises
efficient Payroll Management/ Resources allocation through the establishment of
a flexible workforce throughout the Division. This will be based on the
principles of a flexible employee base (Full Time & Part Time employees),
multi-skilling and multi-tasking.
通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。
·
Reviews
and constantly seeks productivity level improvements of all employees through
the process of “taking work out of the system” (when appropriate) and through
streamlining of work process.
通过所有员工的“超越系统的工作”（在适当的时候）和流水线工作，回顾和不停地追求提高生产力。
Operational
营运
·
Business
Knowledge – Maintain an expert understanding of the property’s business needs,
methodologies, strategies and upcoming projects. Keep current with property,
competitors and other industries’ uses of technology.
商业知识 – 对商业需求、方法、策略和将要采用的方案有专业的知识。与竞争对手、其他行业相比，酒店持有最新的技术。
·
Problem
Solving – Identify, analyze, organize and solve issues creatively, effectively
and quickly.
解决问题 – 创造性地、有效地、快速地确定、分析、组织和解决问题。
·
Knowledge
– Understand IT technology standards, platforms and directions. Maintains a
working understanding of technology trends, particularly in the lodging
industry as well as aware of systems development methods and tools that are available.
知识 – 懂得IT技术标准、平台和使用。拥有行业技术、趋势方面的工作知识，并知道系统发展可利用的方法和工具。
·
Support
– Provide first and second level support to property hotel associates for
technical problems. Conduct equipment performance audits and provide
recommendations for performance improvement.
维护 – 提供最高或次高标准维护酒店的系统技术问题、设备性能检查、提供提高性能的建议。
·
Operations
– Monitor computer and network operations at the property. Performs onsite and
offsite backup/recovery functions and maintain disaster recovery plan.
操作 – 监控电脑和网络的操作。完成在线、离线的备份、恢复并持有灾难防御计划。
·
Policies
and Procedures –understands applicable Hyatt Corporate Policies
and Standard Operating Procedures and other related materials.
政策与程序 – 懂得应用凯悦集团政策和标准操作程序和其他相关知识。
·
Project
Management – Plans and manages technology projects; performs an assessment of
needs ensuring compliance with Hyatt standards, budget,
capital requirements and authorization. Determine priorities, schedules, plan
and necessary resources to ensure completion of projects on schedule, on budget
and according to planned specifications and objectives.
方案管理 – 计划和管理技术方案，完成所需的评估确保符合凯悦的标准、预算、资产的申请和授权。确定优先权、时间表、计划和必要的资源以确保按时、按预算、按原定的规格、目标完成方案。
·
Training
coordination for existing/new staff (users only).
培训现有/新来的员工（仅限使用者）。
·
Ensure
adequate supplies of DP consumables (e.g. ribbons, computer paper etc.)
确保电脑外围设备消费品的充分供应（如色带、电脑用纸等等）。
·
Provides
technical assistance, advises to Hotel Management Team so as to minimise
overhead expenses and maximise productivity in all areas.
从技术的角度提供酒店管理人员合理的建议，以减低酒店资讯系统的投入并最大程度的提高系统得效率。
·
Assists
authorised users in relation to operation of the Hotel’s IS system hardware,
various modules and supporting personal computers.
提供对酒店硬件系统用户的支持，对终端设备提供维护。
·
Coordinates
timely repair and return to service of any faulty systems or items of
equipment.
有效的处理系统硬件的问题。
·
Ensures
that preventive maintenance required by any IS equipment in the Hotel is
carried out appropriately.
确保酒店系统软硬件维修保护合同有效执行。
·
Establishes
and implements procedures to ensure backup of data of IS system. Maintain
integrity of data on system ensuring the Daily Backup was completed successfully
and kept offsite.
制定并保证系统数据的备份，维持系统数据的准确性，确保顺利完成每日的数据备份并存放于远离的区域。
·
Rebuilds
data corrupted by either hardware or software faults.
执行由于硬件或软件失败引起的数据的恢复。
·
Coordinates
the investigation and timely handling of any software fault reports or
enhancement requests.
协助调查和及时处理软件的问题和系统的更新。
·
Coordinates
the timely handling of any software fault reports or enhancement requests.
协助及时地处理任何软件故障报告和更多的需求信息。
·
Sets
up emergency procedures to continue the operation of the Hotel in the event of
system failure.
制定酒店资讯系统失败应急处理程序。
·
Provides
manuals on the use of any IS systems and incorporates those manuals into the
relevant operating procedures of the Hotel.
编制酒店系统使用说明，使之成为系统使用的日常规范。
·
Establishes
necessary security measures to prevent unauthorised access to the IS systems.
建立必要的安全评估手段和措施以防止非法的访问和入侵。
·
Provides
technical assistance to internal and external audit staff.
对酒店的内外部审计工作提供技术上的支持。
·
Works
with Sales and Marketing Department and Operational Departments to set up and
maintain clean relevant databases for management purpose.
和市场销售和其它运作部门一起设置和保证数据的正确有效，以便提决策需求。
·
Coordinating
needs to Departments, i.e., reporting, system use.
协调各部门的需要，如报表生成、系统使用。
·
Correct
system software/hardware + UPS problems/faults. Maintain
hardware/software (including the UPS) maintenance agreements and monitor costs
on an ongoing basis.
纠正系统软件/硬件+UPS的问题/错误，维持硬件/软件（包括UPS）的养护协议并即时监控成本。
·
Ensure
all system user’s right are within authorization and are ‘live’.
确保所有用户的使用权限在授权范围内并且是真实存在的。
·
24
hour Front Office system support on an “on call” basis .
提供对前厅系统24小时电话支持。
·
Compile
monthly system performance reports.
汇编每月系统工作情况报告。
·
Ensure
procedure for physical security and custody of ISD equipment is adhered to.
确保遵守电脑房设备的物理安全程序和保养程序。
·
Ensure
all software used in hotel is legal and licensed.
确保所有酒店使用的软件是合法并得到许可的.
·
Maintain
an inventory of IT equipment and software(all of
hotel).
持有IT设备和软件的存货清单（全酒店）。
·
Arrange
and implement telecommunications standards and enhancements in conjunction with
the Area IT Manager.
与区域IT经理一起协商和执行电讯标准。
People Management
人员管理
·
Focuses
attention on improving productivity levels and the need to prudently manage
utility/ payroll costs within acceptable guidelines, ensuring optimum
deployment and energy efficiency of all equipment.
致力于提高生产效率，谨慎地管理人员的设施和工资成本，确保员工合理分配工作并发挥设备的有效生产力。
·
Ensures
new technology & equipment are embraced to improving productivity.
促使新技术和设备能被员工使用并提高工作效率。
·
Recruits,
selects and develops IS employees to work following the operational, financial,
administrative philosophies and willing to become multi skilled and perform
multi tasks.
招聘，选择和发展员工，使他们能按照酒店的，财务的和行政工作程序工作，并成为多面手并承担各种工作。
·
Through
hands-on management, supervises closely all IS employees in the performance of
their duties in accordance with Policies & Procedures and applicable laws.
言传身教，管理和监督员工，确保他们的工作行为符合酒店的规章制度和适用的法律。
·
Delegates
appropriately duties and responsibilities to equipped and resourceful
employees, nurturing and developing them whilst ensuring standards of operation
and safety are maintained.
授权员工必要的工作权利，指导和发展他们同时保障他们的工作标准和安全。
·
Instills
and supports the Training initiatives and philosophies of the company and works
closely with the Training Manager in developing Departmental Trainers.
根据酒店和工作的要求，协助培训经理培训员工和支持员工的培训活动。
·
Ensuring
that all Team Leaders take an active role in the training and development of
employees.
确保所有的部门领班员工能积极主动培训和发展其他员工。
·
Develops
and assists with training activities focused on improving skills and knowledge.
帮助员工提高他们有关于工作的技能和知识。
·
Ensures
employees have a complete understanding of Rules & Regulations, and that
behaviour complies with these Rules & Regulations.
确保所有员工能完全理解并执行各项规章制度。
·
Monitors
employee morale and provides mechanism for performance feedback and
development.
激励员工的士气，对于员工的表现和进步，给与系统地回馈。
·
Conducts
annual Performance Development, providing honest and appropriate feedback.
真实准确地给员工进行评估和回馈。
·
Effectively
communicates guiding principles and core values to all levels of employees.
有效的沟通，树立榜样，传递核心价值给所有的员工。
·
Ensures
all employees maintain an up-to-date awareness of hotel product knowledge,
current promotion, policy changes and appropriate internal communication.
确保员工明白酒店最新的产品，推广，规章制度的更新和适当的内部沟通。
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