餐饮店洗完

【岗位职责】 1、负责酒店内外部的安全巡逻，及时发现并处理安全隐患 2、监控酒店各区域的安保设备，确保正常运行 3、维护酒店秩序，处理突发事件及宾客纠纷 4、协助管理酒店出入口，核查进出人员及车辆 5、配合相关部门完成消防检查及安全演练 6、完成上级交办的其他安保相关工作 【岗位要求】 1、身体健康，无不良嗜好及犯罪记录 2、具备基本的安保意识及应急处理能力 3、服从管理，责任心强，有团队协作精神

岗位职责 1.审核酒店所有收入，控制内部招待及员工用餐。 2.审核由出纳制定的每日现金收入报表。 3.根据餐饮收益日报、夜审前厅收益日报、夜审信用卡报表及现金报表审核各种付款方式是否正确。 4.编制日收益报表、月报表等。 5.登记每日信用卡明细、银行对帐单，对信用卡进行核对。 6.完成领导交代的其他工作。 岗位要求 1.大专以上学历，财务或相关专业。 2.酒店财务1年以上工作经验。 3.熟悉国家相关法规，熟练掌握相关软件技能。 4.熟悉酒店财务与税收制度，能够全面掌控整套财务流程。 5.具有良好的沟通与表达能力、较高的专业技巧、对工作严谨、认真细致、责任心强。

He/she will be assigned to the tasks in accordance to the standard operating procedures as implemented by the Executive Chef. He/she must ensure that proper hygiene and sanitation in the kitchen are followed and adequate stocks of the food supply in the buffet counters. 根据行政总厨批准的标准操作流程来向其分配任务，必须严格遵守厨房食品卫生程序，确保布菲台上食物充足。务必做到能同部门内部高效沟通并参与培训，同厨师长共同革新食物展示。

Welcome and acknowledge each andevery guest with a smile, eye contact, and a friendly verbal greeting, usingthe guest's name when possible. 热情地用微笑，眼神交流和亲切的语言欢迎每一位客人并称呼客人的名字。 Actively listen and respondpositively to guest questions, concerns, and requests using brand or propertyspecific process to resolve issues, delight and build trust. 运用品牌标准，积极地聆听和反馈客人提出的问题、顾虑和要求来帮助客人解决问题并建立信任。 Anticipate guests' service needs,including asking questions of guests to better understand their needs andwatching/listening to guest preferences and acting on them whenever possible. 预见客人的需求，包括通过询问客人问题来更好地理解客人的需求，观察和聆听来获取客人的喜好。 Address guests' service needs in aprofessional, positive, and timely manner. 专业地、积极地和有礼貌地为客人提供服务上的需求。 Thank guests with genuineappreciation and provide a fond farewell. 真诚地感谢客人并热忱地欢送。 Provide assistance to individualswith disabilities, including assisting visually, hearing, orphysically-impaired individuals within guidelines (e.g., escorting them whenrequested, using words to explain actions, writing directions on paper, movingobjects out of the way, or offering access to Braille or TDD phones). 对身心障碍者提供协助，包括视觉、听觉和身体损伤的个人提供指引（例如，引领他们，通过语言去解释，在纸上写出方向，把障碍物清空等）

【岗位职责】 1、负责迎接客人，引导客人入座，为客人介绍场所设施和服务项目。 2、根据客人的需求，提供酒水、小吃等餐饮服务。 3、协助客人点歌、调节音响设备，确保娱乐活动的顺利进行。 4、保持包房或座位的整洁，及时更换烟灰缸，清理桌面垃圾。 5、协调与其他服务员或工作人员的工作，确保服务的连贯性和高效性。 6、确保场所内的消防安全，熟悉消防设备的使用方法，并在紧急情况下能够迅速疏散客人。 7、协助客人进行结账，确保账单准确无误。 【岗位要求】 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的沟通能力，能够与客人进行愉快的交流，解决客人的问题。 3、熟悉娱乐场所的服务流程和规范，能够熟练操作相关设备。 4、了解酒水、小吃等餐饮产品的知识，能够为客人提供专业的推荐和建议。 5、具备良好的身体素质，能够适应快节奏的工作环境。

招聘职位：洗衣房水洗工 1名，楼层服务员 若干 §  Ensures a high level of product knowledge of hotel. 确保具有高水平的酒店产品知识。 §  Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 确保领班/副理始终意识到任何相关的反馈即可以从客人中来也可以从其他部门中来。 §  Complies with the Hotel Policies & Procedures relating to Housekeeping Department. 遵守酒店有关客房部的政策及程序。 §  Complies with all systems and procedures as laid down by Rooms Division. 遵守房务部定立的系统及程序。 §  Performs routine duties in the cleaning public areas, ensuring the cleanliness meet Hyatt brand standards. 履行清洁及服务公共区的日常职责，确保公共区的清洁达到凯悦品牌的标准。 §  Cleans and polishes lighting fixtures, marble surfaces. 清洁并擦亮灯具及大理石面。

PURPOSE OFPOSITION职位目的 Responsible for the management of all aspects of the Front Office functions, accordance with hotel standards.  Directs implements and maintains a service and management philosophy that serves as a guide to respective staff. To provide supportive functional assistance to all departments; interact with guests and members of the community. 负责协助管理前厅部，根据酒店标准指导监督服务质量，以身作则为员工以之为服务标准的对象，对所有部门，客人和会员提供服务。   KEY ROLES & RESPONSIBILITIES重要职责和责任 ·        Manage and supervise all tasks of his/her staff  o ensure guests receive prompt, cordial attention and personal recognition ·        监督管理所有的员工,以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现客人满意度。 ·        Communicate with AFOM & FOM on all matters regarding guest services & hotel operations ·        与前厅部副经理和经理沟通对客服和酒店运营。 ·        Provide functional assistance and direction to all departments ·        为所有部门提供基本的协助和指导。 ·        Cooperate, coordinate and communicate with other hotel departments as required ·        根据需求与其他酒店部门尽心合作和沟通。 ·        Ensure guests receive prompt attention and personal recognition throughout the hotel ·        确保客人在店期间得到及时的关注和充分的了解。 ·        Arrange amenities and coordinate delivery time of amenities to VIP with Room Service, ensuring timely delivery. 为VIP客人安排房间礼品并于送餐部协调送达时间并确保及时送达 ·        Respond to guest needs and resolve related problems ·        处理客人的需求和解决相关问题 ·        Maintain awareness of undesirable persons on hotel premises and escort off property.  Contact Security when necessary. 能够及时意识到行为不良并不受欢迎的人员并将他们请出酒店，必要时联系保安部协助 ·        Supervise and direct Rooms and Front Office personnel ·        监督和指导房务和前厅部的员工 ·        Inspect front of house and back of house regularly for cleanliness and orderliness ·        定期检查一线各部门和二线各部门的清洁状况。 ·        Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff ·        根据适当的行为准则监督员工的制服、卫生、和外观的员工 ·        Provide input for Front Office meetings and conduct daily briefings ·        组织前厅部的每日例会 ·        Promote inter-hotel sales and in-house facilities ·        促进店际销售及完善内部设施。 ·        Check billing instructions and monitor guest credit ·        检查客人的消费再其信用额度内。 ·        Analyze and approve discounts and rebates ·        分析和批准相应的折扣和冲减。 ·        Analyze the rate variance report to ensure rooms revenue control ·        分析放价的差异报告,确保正确客房收入 ·        Fully conversant with all hotel emergency procedures ·        熟悉酒店在紧急情况发生时的对应措施。 ·        Ensure that front line staff complies with FIT marketing techniques and  upsell ·        确保一线员工遵从散客市场技巧并进行升级销售。 ·        Is fully aware of the Credit Policy ·        充分了解信用政策 ·        Take full responsibility of Front Office staff in absence of the FOM/AFOM ·        在前厅部经理和副经理不在的情况下，负责整个前厅部。 ·        Perform related duties and special projects assigned by FOM/AFOM ·        执行有关联的职责并完成前厅部经理分派的任务。   PERSONAL ATTRIBUTES个人特质 ·        Good organizational skills ·        良好的组织能力 ·        Good level of engagement with residents ·        良好的团队合作能力 ·        Ability to manage a multi-cultural workforce ·        适应管理一个多元化工作的能力 ·        Excellent leadership & communication skills ·        优秀的领导和沟通能力。 ·        Display high levels of integrity, dedication and support for continuous improvement ·         不断提高和展现出高度诚信，奉献精神。 ·        Flexible management style to meet the challenges of a changing work environment ·        灵活的管理风格,以满足不断变化的工作环境的挑战 ·        Good knowledge of the entire Front Office Operations ·        拥有良好的前厅部运营能力。 ·        Must be a self-starter, coach & mentor who can motivate the Team to perform their best ·        必须工作积极主动,教授和领导激励团队，是团队拥有最好的执行力。 ·        Knowledge of Opera Property Management System preferred ·        熟悉运用Opera系统。   QUALIFICATIONS学历要求 ·        Degree from School for Tourism & Hotel Management ·        酒店管理专业毕业   EXPERIENCE经验要求 ·        Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level ·        至少3-5年的行业经验和2年的主管经验。

【岗位职责】 1、协助客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、协助管控部门成本及各项费用。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、协助管控部门的经营费用。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、负责部门人员的专业技能培训。 【岗位要求】 1、中专学历及以上。 2、有2年以上同等岗位工作经验。 3、熟悉客房部专业知识，熟练使用电脑。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责 1.负责制定申购计划单，确保食品质量能合理性循环使用； 2.每天检查西厨房的食物出品质量，协助自助餐台的装饰布置工作，及时处理突发问题； 3.每天检查食品原料进货的质量，制定货品质量规格要求，确保符合使用标准； 4.定期检查监督西厨房的业务培训工作； 5.协助行政副总厨抓好成本控制工作； 6.协助开展西厨房员工技术培训工作，使员工岗位操作能力和综合素质符合岗位要求。 岗位要求 1.具有西厨房相关管理工作经验5年以上。 2.熟悉西厨岗位专业知识，有一定的创新意识。

一、职位描述 负责 y hotel 前厅的日常运营与管理，涵盖人员安排、宾客接待、跨部门协作、安全保障等多方面工作，同时配合销售部门助力营销，完成上级临时交办任务，以保障前厅服务质量与良好环境。  二、任职资格 1.大专及以上学历。 2.3年以上五星级酒店前厅部管理经验，熟悉岗位流程标准，能处理复杂情况及突发问题。 3.掌握前厅管理系统及办公软件操作，能分析数据、制作报表，具备良好的外语沟通能力。 4.组织协调、团队管理能力强，沟通、服务意识优，应变、决策能力好，责任心、抗压能力足，注重细节把控。

招聘岗位：西式冷菜厨师1人 Cooks foodstuff in quantities according to menu and number of persons to be served.  根据菜单和客人的数量来烹制食品。 Collects supplies from stores and keeps records and accounts.  从仓库领取原料并保存好记录。 Prepares food that is consistent in quality, and reflects the style of the outlet concept.  一贯向客人提供高品质并展现餐厅理念的食物。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.  保持厨房的干净整洁及严格遵守酒店的卫生标准。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.  以礼貌、有效的方式处理客人和员工的要求，如果不能及时找到解决办法，则进行汇报。

招聘岗位：救生员 岗位职责： 1、负责宾客游泳的绝对安全、勤巡视池内泳者的动态，发现溺水者要迅速处理，做好抢救工作并及时向领导报告； 2、认真做好每天的清场工作； 3、负责游泳池水质的测验和保养及游泳场地的环境卫生； 4、上班集中精神，不得与无关人员闲谈，救生台不得空岗，无关人员不得进入池面； 5、勤在泳池边观察，注意游泳者的动向，防止发生意外，保证宾客的安全。对不会游泳者可作技术指导； 6、定时检查更衣室，杜绝隐患。 岗位要求： 1、 年龄20-40岁； 2、身体健康，具有良好服务和安全意识； 3、游泳技能良好并接受过急救培训； 4、获得救生合格证。

【职责内容】 岗位说明： 1.为辖区内连锁店提供技术支持与指导培训，包括产品知识、手法技能、销售技巧等，帮助店家认识自然美的所有产品和十功能检测肌肤含虹膜验测； 2.与销售团队一起根据辖区内连锁店的运营情况，制定并执行有效的销售方案，达成销售目标； 3.配合公司的培训计划的布达和实施，普及肌肤检测，执行市场活动店家的推广，完成连锁店满意度问卷； 4.配合销售人员，督促连锁店严格执行标准操作流程，确保运营规范化，管控产品混用； 5.整理、汇总相关培训记录，跟踪培训效果，建立完善的培训档案，及其他上级指派的工作。" 职位要求： 1、要求具备专业线美容导师工作经验。 2、有优秀的演讲能力和应变能力。 3、丰富的化妆品专业知识及培训技巧。 4、有建立和管理有效销售团队的能力。 5、形象佳、皮肤好，富有责任心，适应短期出差。

岗位职责: 1.负责制作和烹饪俄罗斯菜品 2.保证菜品的质量和口味符合酒店标准 3.与团队合作，确保菜品的及时送达 任职要求: 1.精通俄罗斯菜品的制作和烹饪技巧 2.具备良好的团队合作能力 3.对工作认真负责，能够按时完成任务 4.俄籍厨师优先

 岗位职责 1.协助住客搬迁行李。 2.代客交收信件、包裹、便条及电报等。 3.负责所有电话询问及柜台询问事宜。 4.保持行李搬迁能提供迅速及友善之服务。 5.代理行李保管事宜和签发行李索取标签事宜。 6.保养行李服务设备。 7.保持行李储藏室之整洁。 8.收集住客之退房门匙。 9.提供大堂正门之开门迎宾服务。 10.迎接客人，提供帮助，把客人引领到总台接待处。 11.在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车。 12.从总台接待员手中接过钥匙后，再一次核对钥匙牌上的房间号码。 13.带领客人到指定房间及介绍房间设备及其使用方法。 14.住客退房时，引领其到收款台办理退房手续。 15.把行李装上出租车，盘点行李件数及恭请客人确认。 16.协助保持大堂区域清洁和整齐。 17.对上向礼宾主管报告及负责。 18.负责其它由礼宾主管所安排之任务。 岗位要求 1.拥有一年以上酒店相关工作经验优先； 2.良好的语言交流能力； 3.身体健康，思维敏捷，吃苦耐劳

岗位职责 1.负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2.进行有关的市场计划分析制定部门工作计划，完成工作报告。 3.使客房达到较高出租率，获取脚架的客房收入。 4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5.保持良好的客际关系，能独立有效地处理宾客投诉。 6.协助酒店与更高一级领导处理突发事件。 岗位要求 1.大专以上学历，有同岗位工作经验2年以上。 2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4.有效贯彻、落实并完成部门制订的每月工作计划。 5.英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

He/she will be assigned to the tasks in accordance to the standard operating procedures as implemented by the Executive Chef. He/she must ensure that proper hygiene and sanitation in the kitchen are followed and adequate stocks of food supply in the buffet counters. He /she also must display efficient inter department coordination and be involve in trainings. He/she will be assigned to and to show interest in displaying creativity in food displays with the Chef De Cuisine. He/she must ensure that the standard procedures are followed and performed to the highest level of service. He/she will communicate with the guests and share feedbacks with the chef in charge and the management. The feedbacks then will ensure high levels of food and service quality and guest satisfactions are maintained at all times. He/she will abide with the instructions and laws issued by the Chinese authorities, HACCP requirement and company’s set standards whichever is higher in connection to food handling, hygiene and food storage. 根据行政总厨批准的标准操作流程来向其分配任务，必须严格遵守厨房食品安全卫生程序。务必做到能同部门内部高效沟通并参与培训，同厨师长共同革新食物展示。必须确保遵循标准操作流程并提供最高质量的服务。与客人交流并向当班厨房负责人及管理层反馈客人意见，该反馈意见会不断提高食品及服务质量和顾客满意度。关于食品操作、卫生及储存等问题必须遵守中国法律法规、食品卫生安全要求及酒店相关规定。

【职责内容】 职责说明： 1、负责拓展、维护所辖区域内的市场销售网络，负责开发加盟商、区域代理，贯彻与执行公司销售政策。  2、配合市场部门的品牌宣传、广告策划以及市场销售计划，负责组织执行所辖区域内的产品推广、促销活动，并及时汇总市场活动信息。 3、熟悉所辖区域市场情况，迅速掌握市场行情动态，协助市场策划部完成公司调研工作。 4、负责维护区域内客户关系，积极开发加盟连锁商，并与之建立紧密合作关系。 职位要求： 1、有3年以上化妆品市场开拓及客户销售工作经验，有网络资源者优先。 2、熟悉全国范围内某区域的市场情况，具有独立开拓市场能力。具备优秀谈判技巧和交际沟通能力。 3、高度责任心和敬业精神，能承受较大工作压力。

招聘岗位：沁园厨房高级厨师（热菜） 1.Usesfresh products whenever possible to ensure guests are always offered a varietyof food items. 利用鲜活的产品, 以确保任何时候都能向客人提供花样繁多的菜肴。 2.Ensuresfood surpluses and leftovers are used according to the set guidelines andpolicies. 确保根据所设定的确政策和方针, 尽量利用剩余的食品原料。 3. Cooksand ensures foods are prepared according to the menus and a recipe, ensuringthe quality of food meets the Hyatt International standards. 烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到国际凯悦的标准。 4. Strictlyadheres to food apportionment policy to effectively control costs. 严格执行食品分摊政策以便能有效的控制成本。 5.Takesinterest in learning and preparing new products as directed by the Outlet Chefde Cuisine. 在厨师长的指导下，乐于学习及制作新的菜肴。 6. Servesfresh food to guests which is prepared a la minute, is consistent in quality,and reflects the style of the outlet concept. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 7. Supervisescooking and other kitchen personnel and coordinates their assignments to ensureeconomical and timely food production. 紧密督导厨师和其他厨房的员工，并协调他们的工作，以确经济、及时的食品制作。 8.Observesmethods of food preparation and cooking, sizes of portions, and garnishing offoods to ensure food is prepared in prescribed manner. 观察食物的准备和制作方法、份量及食物的装饰，以确保食品是按预先的设计制作的。 9.Testscooked food before plate-up and service. 在食物装盘及服务前，对食物进行检查。 10. Ensuresthe cleanliness of all kitchen equipment. 确保所有的厨房设备干净整洁。 11. Ensuresall Commis Chefs and Kitchen Apprentices use the right tool for the right job. 确保所有的厨师在操作中使用正确的工具。 12. Ensuresall Commis Chefs and Kitchen Apprentices handle the food-preparing machine in aproper and safe manner. 确保所有的厨师正确、安全地操作食品加工机器。 13. Ensuresthe cleanliness of the work areas at all time. 确保工作场所始终干净整洁。

PURPOSE OF POSITION Has overall responsibility for providing leadership and management for the Sales & Marketing function (rooms and catering sales, marketing – hotel’s positioning in the market, public relations / communications and revenue management) and be accountable for the hotel’s performance – i.e., rooms revenue & profitability, competitive revpar index and employee engagement.     KEY ROLES & RESPONSIBILITIES ·         Prepares the Annual Marketing Plan and Room Revenue Budgets. ·         Participates in Trade Shows and promotional events to develop new markets by identifying prospective customers. ·         Drives the hotels’ sales and revenue per available room ·         Participates in overseas Sales Missions both jointly and / or organized by Raffles brand office in accordance with identified market needs ·         Controls and monitors the Sales & Marketing Budget including expenses ·         Provides ongoing direction and implements training programs for staff in the areas of: -   Tour & Travel Section -   Meetings & Groups -   Catering Sales Department -   Local & Worldwide Corporate Agreements -   Travel Agency Contracts -   Reservations Department ·         Attend EXCO meetings and relays relevant information to Department members ·         Implements PR & advertising campaigns and participates in joint advertising with Raffles brand office ·         Produces and controls all sales literature, including brochures, flyers, poster, promotional letters and giveaways ·         Responsible for gaining exposure and inclusion in companies’ worldwide programs (RFP & consortia programs) on preferred rate structure, directly and/or jointly with Raffles brand office / Accor shared services marketing ·         Conducts Sales meeting with all Sales & Marketing staff ·         Prepares monthly and periodic reports for General Manager as directed ·         Issues and signs Tour & Travel / Corporate Rate contracts and Meeting GDS / RFP contract preparation / negotiation / contracting ·         Reviews and monitors company accounts room night production report based on account and individual sales managers’ productivity to ensure sales objectives as related to revenue monthly budgets are achieved ·         Monitors weekly sales activities to ensure individual sales calls objectives are achieved ·         Supervises and monitors reservation department to ensure optimal inventory management based on yield ·         Monitors daily reservations pick-up patterns to maximize occupancy and revenue increase yields ·         Conducts weekly 3-month forecast meeting with Revenue Manager ·         Manages all key account yearly contracting processing based on rate negotiation (to support increasing rates on a year-round basis) – negotiates with decision makers/confirm with GM or Raffles’ VP of Sales & Marketing – based on volume (hotel’s top productive accounts) ·         Liaises with Front Office, Banqueting, F&B and Finance re: all Hotel Sales Activities ·         Liaises and directly monitors the Public Relation Department with regard to advertising, editorial and Press Releases requirements     PERSONAL ATTRIBUTES ·         Analytical and solid business acumen with good understanding of luxury hotel operations ·         Ability to work independently ·         Demonstrate leadership qualities to build strong employee engagement ·         Strong interpersonal skills and attention to detail ·          Good communicator with fluency in English.  Ability to communicate in a local language where the hotel operates (e.g. French, Mandarin, Arabic, etc) is desirable ·         Proven organizational skills, able to set and meet deadlines as well as follow-through ·         Good understanding of budgeting, forecasting, and expenses control ·         Executive presence – self assured exuding quiet confidence and humility   QUALIFICATIONS ·         Bachelor’s degree with specialization in marketing from a reputable university   EXPERIENCE ·         Minimum 8 years’ experience in managing Sales and Marketing function in a luxury hotel gained from working in key cities / resorts destinations globally.

【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 大专以上学历，相关管理专业。 2、 从事五星级酒店工作10年以上，具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 具体人才画像：45岁以下，熟悉海南市场，市场销售出身（线下），情商沟通大师，条件优越者可放宽以上条件；

招聘岗位：客房部副经理（楼层经理） Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. 确定部门提供的服务总是被实行用如部门别的操作手册而且总是符合所详述的效率、一致性和礼貌定义标准。 Attends and contributes to all Meetings as required. 参加所有有需要的会议。 Ensures all associates provide courteous and professional service at all times. 确保任何时间都提供礼貌且专业的服务。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. 以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，则进行汇报，并给予迅速追踪。加大追踪力度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. 从在职员和劳资关系的法令立法中了解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. 积极地参与福利、安全, 发展并提供忠告、商议及有效回应职员。 Ensures high standards of personal presentation & grooming. 确保高水准的个人形象和仪容仪表。 Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。

·         Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition 监管下属工作，确保员工精神饱满、态度热忱且能熟识客人 ·         Communicate with Head Butler and or Villa Manager on all matters regarding guest services & hotel operations 向首席管家或别墅经理汇报酒店日常运作的所有工作 ·         Be responsible for a smooth operation at the club. Making guests feeling comfort, warmth and care throughout their stay. 负责龙阁的正常运作，确保所有入住客人在酒店始终感受到温馨舒适的关怀 ·         Provide supervision by proactive, interactive and reactive leadership allowing each member of the club team to completely satisfy our clients. 工作具有预见性，氛围默契，与同事保持交流，使龙阁的每一位员工都能为客人提供满意的服务 ·         Assist the team to achieve Club goals by consistently making improvement of the club operations. 改善龙阁的运作，协助同事，为实现龙阁的目标贡献力量 ·         Maximize the Club revenue and maintain all the expense to ensure it’s in the line with budget. 使龙阁的利润最大化，并确保按预算计划支出 ·         Create and maintain a friendly working environment both with the Club and other department. 使龙阁与其他部门之间形成友好的共事氛围 ·         Striving for continuous improvement in good presentations and cutting edge service styles, to be the forerunner in innovation of style and excellence. Build a leading service in Hainan hospitality. 不断努力改善培训和服务方式，具有创新精神，提供最优质服务,建设一支海南标志性服务团队. ·         Support and direct departmental trainer and supervisors, ensuring consistent development and training are delivered to all team members based on individual needs. 支持部门培训师和主管的工作，从员工实际出发确保培训成果 ·         Maintain high disciplinary level in compliance to Raffles service standards. 员工培训应与莱佛士服务的高标准保持一致 ·         Ensure that Club team is knowledgeable of all Hotel products and services, and that they are recommended and offered to our guests and visitors. 确保龙阁的所有员工熟知酒店产品和服务，并能向住店和参观的客人推荐 ·         Ensure that Club team member understand, and practice the Club Service Standard. 确保龙阁的所有员工熟记且能熟练操作龙阁的服务标准 ·         Ensure that Club team member has a thorough knowledge of facilities and activities available in Sanya/Hainan and to maintain a file for reference. 确保龙阁的所有员工熟悉三亚乃至全海南的活动、设施，建立具参考价值的资料信息库 ·         Establish good rapport with restaurants and tour operations so that our guests receive personal service all over the city 与酒店外餐馆和旅游出行公司建立良好合作关系，确保我们的客人在全市范围内均能享受到独特的个性化服务 ·         Maintain a daily log of events and Guest Incident Action report to bring any problems to the attention of the Villa Manager/Head Butler if necessary 管理日常事件记录本，在必要的情况下须将客人事件簿上的问题汇报给首席贴身管家或别墅经理 ·         Ensure that all departments are fully acquainted with The Club service 确保其他所有部门均熟悉龙阁提供的服务 ·         Full understanding of the standards and procedures of the following departments: Front Office, Housekeeping, and F&B. 熟知前厅部、客房部和餐饮部的工作流程 ·         Efficient and effective inter-departmental communication to promote a climate of teamwork and motivation must be carried out via daily briefing, notice board, coaching and counseling. 交班会、通知栏和指导问询等部门内部的交流方式能营造高能实效的沟通氛围 ·         Co-work with the Club chef’s team and stewarding team to achieve an extremely high service standard to all club guests by a smooth internal communication and partnership. 与龙阁厨房和管事部通力合作，确保内部交流畅通友好，一起为龙阁客人提供高水准的服务 ·         Ensures full knowledge of guest comments card feed back, initiate action plans and acts accordingly in order to meet and exceed our guests’ expectations. 清楚客人在意见卡上反馈的信息从实际出发，设法使客人完全满意 ·         Build up strong relations with our guests to encourage their feedback and return and to provide effective support to our team. 与客人建立稳固联系，主动获得客人反馈，为本团队提供实际有效的帮助 ·         Handles and follows up comments, inquiries and guest complaints from Guest Incident Action and ensures they are dealt with until full guest satisfaction is reached and exceeded. 处理和跟进客人意见、问询和投诉，确保处理结果使客人完全满意 ·         Ensures grooming and appearance standards are maintained throughout the department displaying a professional image to our guests 确保本部门员工按照酒店规定着装，向客人展现专业形象 ·         Welcomes and greets our guests and visitors and bids fond farewell to promote a climate of warmth and care. 热烈欢送住店客人和参观客人，营造热情关怀的氛围 ·         Strengthen the name recognition to ensure all club guests will be treat as an individual. 熟记客人姓名，确保所有龙阁客人都能享受到独特的个性服务 ·         Encourages feedback and preference collection of our guests, updates and maintains guest history records enabling us to anticipate the needs of our guests. 主动收集客人的反馈和喜好信息，更新、管理客人历史信息,客史信息能使酒店预知客人需求 ·         Co-ordinates alternative guests accommodation whenever necessary and follow up until guests are fully satisfied. 需要时，协助换房并保持跟进直到客人完全满意 ·         Attends resume meeting, pre-come meeting.  参加班前会、次日抵店客人沟通会议 ·         Monitors the cleanliness and maintains the ambience of the Club House at all times. The focus is on keeping the Lounge immaculate and perfect to give a good impression to every guest that visits the Lounge. 时刻检查龙阁的卫生清洁度和布景。尤其是保持龙阁大堂整洁，给每位路径大堂的客人留下良好印象 ·         Monitor Weekly Duty Roster 监管每周值班表 ·         Update the Annual Leave Plan 时刻更新年假计划安排表 ·         Monitor daily Occupancy report 负责每日入住率报表 ·         Update monthly Club food &beverage cost report 制作龙阁餐饮每月成本报表 PERSONAL ATTRIBUTES个人特质 ·         Good organizational skills 良好的组织能力 ·         Good level of engagement with residents 良好的团队合作能力 ·         Ability to manage a multi-cultural workforce 具备管理多元文化背景员工的能力 ·         Excellent leadership & communication skills 杰出的领导才能和沟通技巧。 ·         Display high levels of integrity, dedication and support for continuous improvement  能不断提升自己、忠实、讲究奉献 ·         Flexible management style to meet the challenges of a changing work environment 管理灵活多变，能适应工作环境变化带来的挑战 ·         Good knowledge of the entire Front Office, Housekeeping and Food and Beverage Operations 熟知前厅部、客房部和餐饮的工作流程。 ·         Must be a self-starter, coach & mentor who can motivate the Team to perform their best 必须工作积极主动, 能激励和挖掘团队最大潜力。 ·         Knowledge of Opera Property Management System preferred 熟练运用Opera系统者优先。