【岗位职责】 1、负责酒店餐厅及宴会厨房的日常菜品制作，确保出品质量与食品安全 2、根据菜单要求完成食材准备、烹饪加工、装盘出品等全流程操作 3、保持厨房工作区域整洁卫生，严格执行5S管理标准 4、定期研发时令新菜品，优化现有菜谱结构 5、协助厨房设备维护及食材成本管控 【岗位要求】 1、具备中式烹饪基本功，能独立完成各类热菜制作 2、熟悉厨房设备操作及食品安全规范 3、有团队协作意识，能适应早晚班次轮换 4、持有健康证及相关职业资格证者优先 5、对菜品创新有热情，具备基础成本核算能力

一、岗位职责： 1、根据市场营销部的年度市场营销计划及预算，制定和实施所负责的细分市场的销售计划。 2、在销售总监的领导下，负责细分市场的销售管理工作计划、组织、领导、控制及创新。 3、执行细分市场的销售计划，负责细分市场开拓，维持和创造顾客，确保完成酒店下达销售指标。 4、坚持走进市场，深入市场，持续开拓渠道，面对面销售，运用专业销售技能，达成个人（团队）业务目标。 5、协调各部门与销售业务相关的工作，在保证卓越的对客服务的前提下，对每一笔业务的总价进行分析和评估，并在为酒店取得最佳收益中谈成最佳条件。 二、任职要求： 1、3年以上酒店销售经理工作经验，熟悉合同法、财务相关知识。 2、具有大专毕业以上或同等学历， 市场营销管理或相关专业。 3、优秀的沟通、协调、谈判和领导能力。 薪资面议

执行对前厅部员工的日常监督，管理和领导，当班时管理前厅部工作并提供对客服务。 Perform daily supervision, management and leadership of front office staff, manage front office work and provide guest service while on duty. 职责义务： Duties & Responsibilities: 1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。  Assist the senior management of the hotel in charge of the entire operation of the hotel to collect information on problems arising in the process of customer service. 2.宾客服务经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 The Guest Service Manager, under the direct leadership of the Front Office Manager, is responsible for the normal operation of the entire hotel during his/her shift. 3.要负责处理宾客的问题和投诉。 Be responsible for handling guest questions and complaints. 4.要负责重要宾客的迎领工作。 Be responsible for welcoming and leading important guests. 5.进行整个酒店的安全和日常的设备检查工作。 Conduct safety and routine equipment inspection throughout the hotel. 6.解决当班期间发生的安全问题。 Solve safety problems during the shift. 7.向其它班次协调交班记录上需要沟通的事项。  Coordinate the matters that need to be communicated in other shift records. 专业知识技能： Job Knowledge / Skill: 1.大专以上学历，有同岗位工作经验1年以上。 College degree or above, more than 1 year working experience in the same position. 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 Can be fluent in English to engage in front office service image and temperament, proficient in computer operation, with strong English listening, speaking, reading and writing skills. 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 Dignified appearance, love hotel work, study business, quick response, good communication with good management and coordination skills, able to play a good role in management, leadership and supervision. 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 Pay attention to details, have a sense of responsibility, dare to take responsibility, strong execution. 5.有上进心和良好的学习能力和抗压能力。 Self-motivated and good learning ability and pressure tolerance. 6.掌握前厅部工作知识，熟悉前厅部日常运行。 Master the working knowledge of the front office and be familiar with the daily operation of the front office. 7.良好的组织以及解决问题的能力。 Good organization and problem solving skills. 8.良好的财务知识。  Good financial literacy.

通过收入管理，房间控制，不同市场细分价格的价格定位，数字统计分析及刺激需求等手段最大限度的增加酒店收入。 Maximize hotel revenue through revenue management, room control, price positioning of different market segments, statistical analysis and demand stimulation. 职责义务： Duties & Responsibilities: 1.通过分析识别可以增加酒店收入的机会。 Analyze and identify opportunities to increase hotel revenue. 2.根据市场划分，需要和酒店定位建立不同的价格战略。 According to market segmentation, different pricing strategies need to be established with hotel positioning. 3.对预订销售作出指导：  Guidance on booking sales: •向部门员工做有关收入管理技巧和其正确执行的培训。 Provide training to department staff on revenue management skills and their proper execution. •管理预订目标。 Manage booking goals. •确保各个销售渠道不产生冲突。 Ensure that there is no conflict between sales channels. •尽可能的增加中央预订的数量。 Increase the number of central bookings where possible. 4.协助市场营销总监筹措发展商业计划和酒店预测计划。 Assist Marketing Director in developing business plan and hotel forecast plan. 5.为迎合酒店的收入目标发展和监控价格和市场细分战略，特别注意在酒店淡季时刺激需求。  Develop and monitor pricing and market segmentation strategies to meet the hotel's revenue targets, paying particular attention to stimulating demand during the hotel's off-season. 6.定期的讲究并报告各种收入管理活动成功和失败的原因。 Regularly monitor and report on the success and failure of various revenue management activities. 7.监控预订部整个运作确保所有工作按期并按照标准完成。 Monitor the entire operation of the reservation department to ensure that all work is completed on time and in accordance with standards. 8.确保预订部和前厅执行各种销售战略。 Ensure that reservations and front office implement various sales strategies. 9.通过全球销售系统，因特网和各种报告回顾分析竞争对手的价格和状态。 Retrospective analysis of competitors' prices and status through the Global Sales System, the Internet and various reports. 10.评估团队需求以使酒店获得最大收入。 Assess team needs to maximize revenue for the hotel. 11.参加收益管理会议并通知管理层有关补救办法和跟踪行动。 Attend revenue management meetings and inform management about remedies and follow-up actions. 12.依照集团的成功宗旨培养发展属下员工。 Develop employees in accordance with the Group's success objectives. 专业知识技能： Job Knowledge / Skill: 1.良好的市场知识及分析技巧，最好对酒店运作知识有充分理解，擅长使用相关软件。  Good market knowledge and analytical skills, preferably have a full understanding of hotel operation knowledge and be good at using relevant software. 2.至少有3年的商业市场部门和在国际连锁酒店前台，预订或销售部的相关工作经验。  At least 3 years of relevant working experience in business Marketing Department and front desk, reservation or sales department of international hotel chain. 3.具备创新精神、工作主动和自我激励。 Have innovative spirit, initiative and self-motivation.

职责义务： Duties & Responsibilities: 1.负责新老客户的开发和维护工作，收集客户意见和需求并及时反馈。 Responsible for the development and maintenance of new and old customers, collect customer opinions and needs and timely feedback. 2.利用公关销售技巧，按照所制定的价格、优惠、折扣政策，积极做好宴会销售接待工作、协议的签定、后续跟进工作。 Make use of public relations and sales skills to actively do a good job in banquet sales reception, agreement signing and follow-up according to the formulated price, preferential and discount policies. 3.根据客户需求，提出菜品的合理建议和意见，做好菜品安排工作。 Put forward reasonable suggestions and opinions on dishes according to customer needs, and make dishes arrangement. 4.根据公司季节性、节假日活动对新老客户进行推广宣传。 Promote new and old customers according to the company's seasonal and holiday activities. 5.对客积极主动，及时解决、跟踪有处理客户问题，并上报领导。 Proactive to customers, timely solve, track and deal with customer problems, and report to leaders. 6.参与部门及酒店的各项培训，学习和掌握培训知识。 Participated in various trainings of the department and the hotel to learn and master training knowledge. 7.完成上级交代的各项工作。 Complete the tasks assigned by superiors. 专业知识技能： Job Knowledge / Skill: 1.具备优秀的销售技能和技巧 。 Have excellent sales skills and techniques. 2.通过探讨和聆听，具备善于发掘客户需求的能力。 Ability to explore customer needs through discussion and listening. 3.具备高度的自信心，工作的热情和主动权。 Have high self-confidence, work enthusiasm and initiative. 4.懂得运用心里学技巧。 Know how to use psychological techniques. 5.具备餐厅销售的相关经验。 Experience in restaurant sales. 6.有本地资源优先考虑。 Local resources are preferred.

职责义务： Duties & Responsibilities: 1.协助上级领导进行本地渠道销售部管理制度建设，促进本地渠道销售部业务推进。 Assisted superior leaders to build the management system of the local channel sales department and promoted the business advancement of the local channel sales department. 2.组织做好年度指标计划，根据酒店下达的任务指标，完成销售任务。 Organize the annual target plan and complete the sales task according to the task target issued by the hotel. 3.根据部门工作安排，做好销售人员的市场拓展计划，并及时根据市场情况，做好应对措施。 According to the work arrangement of the department, make market expansion plans for the sales staff, and take countermeasures according to the market situation in time. 4.开拓新市场,发展新客户。 Open up new markets and develop new customers. 5.负责辖区市场信息的收集及竞争对手的分析。 Responsible for the collection of market information in the jurisdiction and the analysis of competitors. 6.管理维护客户关系以及客户间的.长期战略合作计划。 Manage and maintain customer relationship and inter-customer relationship. Long-term strategic cooperation plan. 7.负责政府/本地市场销售工作。 Responsible for government/local market sales. 专业知识技能： Job Knowledge / Skill: 1.大专及以上学历，旅游管理等相关专业。 College degree or above, major in tourism management or related. 2.具有3年以上销售经理或同等职位工作经验。 More than 3 years working experience in sales manager or equivalent position. 3.具备良好的沟通能力和组织能力，较好的写作能力，熟练使用计算机。 Have good communication skills and organizational skills, good writing skills, and skilled use of computers. 4.具备良好的组织协调能力，结果导向，能够带领团队完成销售任务目标。 With good organization and coordination ability, result-oriented, able to lead the team to complete the sales target. 5.较强的抗压力、自信、责任心强、诚实守信。 Strong pressure resistance, self-confidence, strong sense of responsibility, honesty and trustworthiness.

​岗​位​要​求​ ​1​、有一年以上星级酒店客房清扫工作经验，​身​体​健​康​，​而​且​适​应​长​时​间​工​作​ ​ ​2​、吃苦耐劳，服从安排，​能​够​承​受​工​作​压​力​

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review Familiarize yourself with the IHG HR and Training Standards, localizing where necessary Ensure effective training programs are in place for the following: o    New Employee Orientation o    Train the Trainer o    Customer Service Training o    Technical job specific training (through certification of departmental standards and procedures) o    Supervisory Skills Training o    Management Development o    Fire, Life and Safety Training o    Selling Skills   o    Employee retraining Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved Maintains all hotel training records Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective Attend departmental training session and critique performance Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc Assist Department Trainers in preparing and conducting departmental training and assess accordingly Prepare and monitor training programs for: o    Management Trainees o    Work Experience o    Hotel School Trainees, etc Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs Produce monthly training reports for your Manager and the General Manager including: o    Internal Training Programs conducted:  Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal o    External training programs attended: Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal Liaise with other IHG Training Managers to share experiences and resources Liaise with educational institutions conducting hospitality and training courses Maintain current information and records of suppliers of training resources and materials Delivers briefings of all internal programmes to executive management and department heads Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance Regularly communicates with staff and maintains good relations Works with Superior  in the preparation and management of the Department’s budget 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。 确保在以下方面有效的执行培训计划： o    新员工入职 o    培训培训师 o    宾客服务培训 o    技术性职位的专门培训(部门规范程序证书) o    监督管理技能培训 o    管理层发展 o    消防和生命安全培训 o    销售技巧 o    员工再培训 监督每个部门培训业务计划的进展，确保实现培训目标。 保存酒店全部的培训记录。 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。 参加部门的培训课程，评估表现。 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。 协助部门培训师准备和进行部门培训并进行评估。 制定和监督为以下人员提供的培训项目： o    管理培训生 o    实习生 o    酒店学校实习生等 与能够协助提供高级或专业培训的专业人士取得联系。 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。 为上级经理和总经理编制以下月度培训报告： o    完成的内部培训项目： 参加人 参加人数 培训时间 培训师 培训成本(包括人工成本) 预计的收益和培训目标 o    参加的外部培训项目： 参加人 参加人数 培训时间 培训师 培训成本(包括人工成本) 预计的收获和培训目标 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。 同从事旅游服务和培训课程的教育机构保持联系。 更新培训资源和资料供应商的信息和记录。 为行政管理层和部门领导提供所有内部培训计划的介绍。 按照地区人力资源总监和总经理的指示为本地区的工作效力。 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效。 定期与员工交流思想，保持良好的员工关系。 和上级领导一起编制和管理部门预算。

【岗位职责】1、制定餐厅的发展规划、经营策略、市场定位、经营方针等各种方案及工作计划；2、完善客户管理制度，接待重要客人，处理重要投诉，提升服务品质；3、关注营业现场气氛，对各部门的工作提出指导性意见。4、处理各项外联工作，掌握店内各项经营动态。有解决突发事件的能力；5、了解同行业市场竞争情况及同行的新趋势、新潮流；6、制定餐厅的经营策略，市场策略及营销方案。挖掘新的经济增长点，提升酒吧市场占有率；7、督促各部门工作的顺利进行，考核各部门工作指标完成情况；【岗位要求】1、个人形象气质佳，工作责任心强，品行端正；2、有3年以上餐饮酒店服务行业独立管理工作经验，具有较强的店务实操经验；3、熟悉和掌握的各类酒品的品种、产地、度数、特点和销售价格，并有较强的销售技能；4、精通团队管理、客户管理、易耗品管理、陈列管理；5、熟悉店务的各项流程的制定、执行。善于处理人际关系和团队建设。

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.   JOB SPECIFIC DESCRIPTION You will be required to act as a sales specialist and be responsible to assist the related revenue is maximised in the most profitable way in line with the agreed targets. QUALIFICATIONS Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 3 years work experience as Sales Manager or Sales Executive. Good problem solving, administrative and interpersonal skills are a must.

【岗位职责】 1、预测市场需求，为酒店争取市场关键时机。 2、协助各下属酒店公司收益最大化，提高市场份额，同时取得更好的收益。 3、与销售团队紧密合作以推动针对性收入，在个人和团队预定中始终坚持高标准的客服理念。 4、始终能对环境竞争，优化每间可销售客房的平均收益。 5、相应敏锐的洞察力，在公司里利用收入管理策略的眼光来领导团队。 6、适当调节以保证酒店房间销售和收益最大化，按照标准执行并记录。 7、监督酒店房间预订流量，节假日、特定时间段、OTA平台等价格展示情况，并确保操作系统与公司标准相一致。 8、具备制订和执行营业预算及经营计划的能力。 9、负责跟踪和分析预订流程，团队流量，特别关注和加强团队预留房管理，更好的做好团队适度减量，最大程度提高收益。 10、根据酒店收益情况做出分析，每月召开酒店收益管理分析会。 【岗位要求】 1、3年以上星级综合酒店销售经理或连锁酒店收益经理岗位工作经验； 2、具有团队协作能力和管理能力； 3、有较强的创新意识和创新思维； 4、出色的沟通、计划管理和问题解决能力； 5、对市场不断变化较有很好的敏感性； 6、具有一定的英语听说读写能力。

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 3.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

【岗位职责】 1、负责酒管公司培训体系的完善，包括培训需求调研、年度计划制定及培训效果评估等 2、开发酒店服务类、管理类、领导力提升类课程，完成课件编写与教学实施 3、定期组织酒店内部员工技能提成类培训活动 4、负责收取各店培训资料及初审工作，督导培训落地及质检闭环等。 5、完成上级交代的工作，能适应出差。 【岗位要求】 1、3年以上联号酒店培训工作经验或酒店前厅管理经验 2、精通服务行业业务模块的培训要点及服务标准 3、具备优秀的课程开发能力 4、出色的演讲与呈现技巧，能有效调动学员参与积极性 5、高度责任心与执行力，能适应弹性工作时间要求

【岗位职责】 1、负责客户接待、引导及咨询服务，提供专业、热情的接待服务； 2、协助客户办理入住、退房等手续，确保流程高效顺畅； 3、解答客户关于景区、酒店及相关服务的疑问，提供准确信息； 4、维护接待区域的环境整洁与秩序，确保客户体验舒适； 5、处理客户投诉与建议，及时反馈并协调解决； 6、协助完成接待数据的记录与统计，定期提交工作报告； 7、配合团队完成其他临时安排的接待任务。 【岗位要求】 1、30岁以下，男170以上，女160以上，形象端正，举止得体，具备良好的服务意识和职业素养； 2、沟通表达能力优秀，能够与客户建立良好互动； 3、具备较强的应变能力，能妥善处理突发情况； 4、工作细致耐心，责任心强，能够承受一定的工作压力； 5、有酒店、旅游或相关行业接待经验者优先； 6、能够适应弹性排班及节假日工作安排。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专毕业学历或同等以上。 2、有2年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

双休，五险一金 免费员工宿舍，免费员工餐 无责底薪4000-5000+高额提成（上不封顶） 酒店提供客户资源 接受新手，但要情商高亲和力沟通力强 【​岗​位​职​责​】​ ​负​责​酒​店​客​房​及​会​场​的​销​售​ ​【​岗​位​要​求​】​ ​1​、​​具​有​较​强​的​人​际​沟​通​协​调​能​力​，亲和力；​ ​4​、​形象气质佳​。​

标准的实施 Implementation of Standards §   按凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作建议书和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。  To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.  §   完全并正确地使用 Envision。  To fully and correctly use Envision.   §   根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。  To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies and Procedures.     宾客服务 Customer Service  §   与会议宴会销售团队一起负责将所有电话询价转变成直接收入。  Together with Event Sales Team, to be primarily responsible for converting all incoming leads.  §   回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。  To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.  §   如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。  Where required, to handle last minute leads from enquiry to conversion to the day of the event.   §   实施电话销售活动，以发现新的商业机会。  To undertake telemarketing activities to identify new business opportunities where required.   §   遵守与将会议宴会电话询价转换为直接收入的相关凯悦标准。  To follow the Hyatt Standards in relation to the conversion of Event leads.   §   始终履行品牌承诺，并提供优越的客户服务。  To deliver the brand promise and provide exceptional client service at all times.      §   为其它部门的内部客户提供礼貌专业的服务。  To provide courteous and professional service to our internal customers in other departments.    收益 Profitability §   实现分配给您的收入目标。  To meet your designated revenue targets.  §   协助制作和定期更新部门的预算。  To assist with the preparation and regular update of the departmental budget. §   尽力交叉销售和追加销售其它酒店设施和服务，以不断地使收入和利润最大化。  To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.     销售和市场营销 Sales and Marketing  §   对于各种形式的客户演示，充分使用正确的摄影、演示材料及经批准的销售语。  To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.     人事 Personnel §   负责自身的学习及发展。  To take responsibility for your own learning and development.  §   完成自己的个人学习计划，并利用您可在凯悦内获得的大量的学习和发展机遇。  Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt. §   通过大量的阅读并接触其它豪华品牌和服务的潮流趋势来提升自身的品味及风格。  To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services. §   不断学习我们的餐饮产品及服务的各方面的知识。  To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service.    会议 Meetings §   根据需要参加（和准备）日常例会、会议宴会确认会及其它会议。  To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required.    其他 Other Duties §   根据要求出席会议，并作出贡献。  Attends and contributes to all Meetings as required.   §   了解与员工和企业有关的法律规定。  Is knowledgeable in statutory legislation in Associate and industrial relations.   §   熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。  Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.  §   保持高标准的个人形象和仪容仪表。  Ensures high standards of personal presentation and grooming.  §   与竞争对手的酒店代表、生意伙伴和其他组织，包括本地的学校、旅游学校和大学保持良好的关系。  Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.   §   根据酒店、行业和公司的指引，回应职能变化需求、进行调整。  Responds to changes in the Event Sales function as dictated by the industry, company and hotel.  §   完成交给的其它工作。  Carries out any other reasonable duties and responsibilities as assigned.

行政 Administration §  确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存 Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. §  保存酒店完整的销售协议、合同和报价的记录以备查用 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. §  建立有效的文件跟踪系统，确保所有预订的客人都被适当的记录和跟踪查询 Establishes an efficient trace File to ensure that all business booked is properly tracked. §  及时对销售总监上交销售报告 Submits Sales report to Director of Sales in a timely manner. §  每月为销售协调员提供准确的预订商业报告 Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.    宾客服务 Customer Service §  在适当时接待和款待客人来店实地考察 Entertains and conducts hotel inspections to clients whenever required. §  建立和保持与固定客人的良好关系 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. §  与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望 Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. §  礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. §  确保客人和员工之间的良好互动，和员工之间的良好工作关系 Maintains positive guest and colleague interactions with good working relationships.   财务 Financial §  协助达到月度和年度以及个人的销售目标，以达到总的销售目标额 Achieves the monthly and annual personal target contributing to the Sales revenue. §  根据酒店的年度营业计划制定和修改个人计划 Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.   市场营销 Marketing §  开展广泛的竞争者调查，保持对酒店产品的良好认知 Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. §  持续监查和评估本地、国内和国际市场趋势以及竞争酒店的销售活动，以确保酒店的销售保持竞争力和领先地位 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.   §  通过电话销售、对客合同和书面交流，保证酒店的广泛认知度 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.   营运 Operational §  确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略 Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. §  针对明确的目标谨慎计划销售拜访 Carefully plans Sales Calls into defined objectives. §  保持对酒店设施、特色和服务的详细认知 Maintains a detailed knowledge of Hotel facilities, features and services. §  进行广泛的竞争酒店调查，保持对酒店信息的详细认知 §  Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. §  系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会向销售总监进行报告 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to Director of Sales. §  预估和指定销售机会，运用资料库制定适合有效的销售策略以增加酒店市场份额 Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. §  通过专业的常规电话销售活动和跟进发展新的商业机会。 Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. §  在重要客人入住和离店时会见和问候客人 Meets and greets VIP guests upon arrival/ departure. §  对现有和潜在的客户进行销售拜访以获取新的商业机会 Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. §  根据要求向有关的客户代表介绍酒店并招待客户 Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. §  建立良好的关系以寻求获取既定的宴会会议活动方面的信息资源 Establishes strong contacts to source for information in regard to planned and up coming functions/ events. §  协助销售人员跟进其缺席时的所有事务 Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. §  通过恰当的灵活机动和精简程序的方式致力于提高生产力 Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. §  执行市场营销计划中列明的相关责任区域中的销售行动计划 Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.   人事 Personnel §  确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流 Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  协助招募和筛选应聘的销售人员。当招募和在使用以资格基础方式选择职员时应以酒店指导方针为向导。 Assists in the recruitment and selection of Sales employees if required.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. §  协助监督销售职员严守时间和高质量外表的观念, 依照酒店和部门仪容仪表的标准确保职员穿着正确的制服和保持高标准的个人外表和卫生。 Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  通过提高个人技巧、能力，适当的训练，指导和教育，使销售人员达到最大的工作效力。 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  协助组织年度业绩发展的讨论和对于员工的专业发展目标给以帮助。 Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. §  在培训经理和部门培训人员的帮助下,协助计划和贯彻有效的培训课程包括所有的必需的“销售锦囊”的课程。 Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. §  提倡人本品牌,贯彻和加强凯悦的价值和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  根据职员意见调查的结果给予相应的帮助和改进。 Supports the implementation of changes as a result of the Employee Opinion Survey.   Other Duties §  确保高标准的个人仪态 Ensures high standards of personal presentation and grooming. §  与竞争酒店，商业伙伴以及其它组织的保持专业的合作关系。 Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. §  执行长期的负责管理态度、积极代表酒店管理层和凯悦国际 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §  应对由业界、公司和酒店所产生的销售和营销部的改变 Responds to changes in the Sales function as dictated by the industry, company and hotel. §  阅读酒店员工管理手册对其理解并严格按照酒店管理规章制度去做，特别要严格按照防火，卫生，健康，安全的管理条例及惯例去做。 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  在必要时参加培训课程和会议。 Attends training sessions and meetings as and when required. §  担负其它的合理责任和职责任务。 Carries out any other reasonable duties and responsibilities as assigned.

We are looking for an Events Manager. As an Events Manager , we rely on you to : 我们正在寻找一位宴会及会议统筹经理，需要独立承担以下岗位职责： 1. Develop individual sales activity plans according to the group's market development plans. 根据集团市场发展计划制定个人销售活动计划。 2. Supervise and motivate the team to achieve service and revenue goals. 监督和激励团队实现服务和收入目标。 3. Accurately manage contracted conference teams/banquet reservations to maximize banquet room utilization, turnover, and customer satisfaction. 准确地管理签约会议团队/宴会预定，提高宴会厅使用率、营业额、以及客户满意度。 4. Work closely with sales and operations to successfully host teams, conferences, banquets, etc. 通过与销售及营运部门地紧密合作圆满完成团队、会议、宴会等活动的接待工作。 5. Familiar with the classification of customers, the demand characteristics of each customer and the main competitors. 熟悉客户的分类，每个客户的需求特点和主要竞争对手。 We are looking for someone who: 候选人应具备以下特质： 1. Good Communicates and writes in English to support international business and handle English paperwork. 良好的英语书写及口语能力,支持发展国际业务以及处理英文文书工作。 2. Minimum 1 years in the same position in 5-star international hotel experience. 拥有至少1年以上同等岗位国际五星级酒店经验。 3. Understands the global markets and local environment. 了解全球市场和当地环境。 4. Has strong interpersonal and communication skills. 具备较强的人际交往和沟通能力。 If you are the right person, what are you waiting for? Click the apply button now! 如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。  You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.  担任销售专家角色，按照既定的目标实现收入与利润最大化。 You will be required to act as a sales specialist and be responsible to assist the related revenue is maximised in the most profitable way in line with the agreed targets. 为酒店提供支持性的记录，包括销售协议和报价。按时提交销售报告给销售总监。 Provide supportive records for the hotel, including sales agreements and quotations. Submit sales reports to the sales director on time. 与现有客户建立并保持良好的客户关系， 并不断地开发新的客户。 Establish and maintain good customer relationships with existing customers, and continuously develop new customers. 在工作中保持积极的顾客和同事互动关系。 Maintain positive customer and colleague interactions in the workplace.

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 3、在所负责的市场区域内，监视和报告市场及竞争者的情况。 4、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 5、积极地传播产品信息，在负责的市场内营造酒店的知名度。 6、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 7、协助计划和配合销售活动。 8、管理客户档案数据库，更新客户档案。 9、完成上级交给的其他任务 岗位要求 1、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 2、能够掌握和理解市场和竞争。 3、良好的电脑技能。 4、良好的人际交往和沟通技巧。

1.年龄40周岁以下，大专及以上学历，普通话标准，英语口语流利；熟悉浏阳本地酒店市场者优先； 2.身高要求：男性173cm以上、女性163cm以上，形象气质佳。 3.2年以上四星级及以上酒店前厅工作经验，其中至少1年以上前厅主管/经理级管理经验；有筹备开业或大型酒店集团工作经验者优先。 4.熟悉前厅部全流程运营，包括预订管理、入住接待、账务审核、宾客关系等关键环节，能独立处理日常运营问题； 5.掌握收益管理与数据分析基础，能协助部长进行客房出租率预测、房价策略调整及OTA渠道维护； 6.具备良好的团队带教与督导能力，能协助部长完成员工排班、培训实施、服务标准落地及基础绩效考核； 7.具备出色的客户服务意识与沟通技巧，有VIP接待及重要团队接待经验； 8.能独立、高效处理客人投诉、账务纠纷及常见突发事件，协助部长应对重大投诉及危机事件，确保宾客满意度达标。

在线分销主任/副经理/经理 职位描述 招聘人数：1人 【岗位职责】 1. 负责酒店线上渠道（如携程、美团、飞猪等）的整体运营管理，制定并执行销售策略，做好渠道宣传推广，提升酒店线上曝光率和转化率； 2. 监控线上平台价格、房态及库存，确保信息准确并及时调整，优化收益管理； 3. 与线上平台保持紧密合作，协调资源争取优势流量和推广位，提升酒店排名； 4. 处理线上渠道的客户投诉及突发问题，维护酒店品牌形象和客户满意度； 5. 定期评估线上渠道的销售表现，提交分析报告并提出改进方案； 6. 协助市场部门策划线上营销活动，提升酒店在线上平台的竞争力。  【岗位要求】 1. 熟悉线上平台运营规则及酒店行业动态，具备较强的市场敏感度和数据分析能力； 2. 优秀的沟通协调能力，能够高效对接线上平台及内部各部门； 3. 具备较强的抗压能力和问题解决能力，能应对突发情况并快速响应； 4. 对数据敏感，熟练使用Excel等办公软件进行数据分析和报告制作； 5. 有酒店行业或线上渠道销售经验者优先。

岗位职责 1、编制上报各种财务报表，提供各种财务数据，上交各种税费。 2、审核当月员工的工资汇总表和记帐证。 3、根据酒店支付情况随时向财务总监提供分析报告，控制费用开支，不超预算。 4、做好各项税收的申报和交纳工作，填制营业税、教育税附加、流转税、个人所得税、粮补金等申报表并按规定时间申报交纳。 岗位要求 1、大专及以上学历，具有5年以上财务管理经验。 2、具有中级会计师以上职称，熟悉酒店帐务税务流程。 3、熟悉办公软件及财务软件，熟悉银行、锐务、工商的工作流程。 4、能独立核算企业的账务工作，懂得相关法律法规。 5、工作细致、严谨，具有较强的工作热情和责任感，为人诚实可靠，品质正直，有吃苦耐劳的精神。