您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 协助前厅部经理管理酒店前台的日常营运。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. 两年前厅部/客户关系副理或领班工作经验；良好的沟通和客户关系技能。维护第三方平台酒店分数并制定行动计划及执行。 Minimum 2 years work experience as Assistant Manager or  Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills. Review OTA guest feedback and working out action plan and execute, ultimately to achieve hotel goal.

岗位职责 1、班组的日常管理 (1)参加宴会厅经理召开的工作例会，了解每日的宴会安排情况并向本班组传达； (2)每日宴会前，根据宴会预定情况向服务员布置具体的岗位任务； (3)根据宴会预定情况，合理安排员工排班，保证所举办宴会能够合理、有序地展开。 2、宴会的过程管理工作 (1)在宴会厅经理的指导下，做好宴会设计、现场布置，督导服务员做好宴会前的摆台、清洁卫生、服务用具供应等准备工作； (2)督导服务人员按照客人要求提供优质服务并尽量满足客人的特殊要求； (3)督导服务员协助宴会主办方做好客人的接待工作； (4)关注客人用餐状况，适时征询客人的意见、建议，及时处理客人投诉及突发性事件并向宴会经理汇报； (5)及时组织本服务区域的清洁、整理工作； (6)宴会结束，清点厅房内物品及设施、设备，检查各厅房的宴会收尾的卫生清洁情况。 3、人员管理 (1)根据安排，对服务员开展相关的业务培训，不断提高服务员的服务技能与技巧，做好餐厅人才的开发和培养工作； (2)在宴会厅经理的指导下，做好服务员的考勤、绩效评估工作。

【岗位职责】 1、预测市场需求，为酒店争取市场关键时机。 2、协助各下属酒店公司收益最大化，提高市场份额，同时取得更好的收益。 3、与下属酒店公司预订部及销售团队紧密合作以推动针对性收入，在个人和团队预定中始终坚持高标准的客服理念。 4、始终能对环境竞争，优化每间可销售客房的平均收益。 5、相应敏锐的洞察力，在公司里利用收入管理策略的眼光来领导团队。 6、适当调节以保证酒店房间销售和收益最大化，按照标准执行并记录。 7、监督各酒店公司房间预订流量，节假日、特定时间段、OTA平台等价格展示情况，并确保操作系统与公司标准相一致。 8、具备制订和执行营业预算及经营计划的能力。 9、具备制订符合下属酒店公司总体营业目标及行动方案的能力。 10、负责跟踪和分析预订流程，团队流量，特别关注和加强团队预留房管理，更好的做好团队适度减量，最大程度提高收益。 11、根据下属各酒店公司收益情况做出分析，每周召开收益信息会。 【岗位要求】 1、1年以上国际品牌收益经理岗位工作经验； 2、具有团队协作能力和管理能力； 3、有较强的创新意识和创新思维； 4、出色的沟通、计划管理和问题解决能力； 5、对市场不断变化较有很好的敏感性； 6、具有一定的英语听说读写能力。

Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Guest Relations agents are prepared with updated information before the start of each shift. 召开每日交班会，确保所有员工在接班前做好准备，并知晓酒店最新信息,如：当日预到，新操作流程，特殊关注客人，酒店最新促销活动，培训日程安排及其它相关信息。 Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests. 为客人准确提供酒店各营业点信息，熟练为客人推荐城市指南，餐厅，艺术场馆等客人感兴趣的地点。 Supervise the shift operations at the Guest Relations to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Guest Relations. 督导宾客关系每一个班次运作，确保每个客人需求得到有效满足，为客人提供热情友好的服务氛围。 Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation. 按照客人预订要求，为散客和团队客人分配房间，确保所有房间在入住前已准备好。 Monitor all VIP guests welcome process, ensure all guests are well taken care of during their staying. 督导VIP客人接待过程，确保客人在店期间得到妥善照顾。 Effectively handle all guest requests, especially pertaining to room and rate requests at the Guest Relations, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests. 有效处理客人要求，尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化，并帮助员工做决定和处理客人争执。 Be well versed with all Guest Relations procedures and be able to assists guests during heavy check-in and check-out periods 精通前台程序，在办理入住和退房的高峰时间段协助员工。 Check to ensure timely completion of assignments and duties by Guest Relations Agents and that all shift tasks are completed by the end of each shift. 检查前台员工及时分配任务和班次工作，确保每一个班次结束时员工已完成所有工作。 Responsible for training of Guest Relations Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary. 负责前台员工培训，检查员工表现，确保所有员工遵守酒店政策程序，并向员工提供反馈，必要时进行跟进和再次培训。 Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorized company/travel agent document, relieving any unnecessary financial risks for the hotel. 督导并保证客人有合理的支付方式，如：信用卡预授权，现金押金或者公司和旅行社担保凭证，减少酒店不必要的财务风险。 Carries out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和额外职责。

11:26 【岗位职责】 1、负责酒店西厨热房的日常烹饪工作，根据菜单和 客人需求准备各类西式菜肴; 2、确保所制作的菜品符合酒店的质量标准与口味要 求，保持食品新鲜卫生; 3、对厨房设备进行日常检查和维护，确保其正常运 转并及时报告维修需求; 4、协助厨师长进行库存管理，清点并记录所需食材 及其他物资的使用情况，避免浪费; 5、参与新菜品的研发与创新过程，提供创意建议并 实施试制方案; 6、遵守酒店的各项规章制度以及食品安全相关法律 法规。 【岗位要求】 1、具备相关西餐烹饪经验1年以上，熟悉各种西式烹调方法及技巧; 2、了解基本的营养搭配知识并能够运用到实际工作中去; 3、有良好的团队合作精神和服务意识，能够承受一定 的工作压力并在高峰时段保持高效率工作状态； 4、持有健康证以及相关职业资格证书者优先考虑录用； 5、热爱厨艺事业，对待工作认真负责。

酒店距青岛胶东国际机场约90分钟车程，毗邻市政府和金融中心区以及旅游景点和海滨，紧邻一站式休闲购物商场万象城，与地铁2号线和3号线五四广场站仅数十米之遥，可直达青岛火车站、青岛火车北站，沿途还可抵达八大关、栈桥、海水浴场等景点。 酒店共有686间客房和套房，分别位于青香阁和盛世阁两栋相互连通的大楼。盛世阁拥有专用的通道和独立的大堂，客房面积达54平方米。 在香格里拉，员工是我们事业成功的基础。我们的指导思想是聘用工作态度好的员工，并对他们进行技能培训。我们将确保员工的培训发展、留住员工以及对其职业生涯进行规划。 在这里我们将为您提供：广阔的个人发展空间；集团内、外培训机会；融洽的工作氛围；丰富的员工活动；完备的员工设施；香格里拉集团发展平台；具有竞争力的福利待遇。 我们目前正在寻找一名 宾客服务员 加入我们的保安部团队。 【岗位职责】 1. 负责酒店宾客、员工及设施的安全保卫工作，保证酒店和宾客的生命财产安全。 2. 执行安全和紧急事件处理程序，并及时请示汇报。 3. 熟悉消防报警及灭火器材的位置，发生火灾时，应熟知并按照酒店应急事件处理要求进行工作，按火灾处理程序向有关人员进行报告。 4. 保持定期的在公共区域或所负责的岗位值班。禁止毁坏酒店设施的行为。 5. 加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 【岗位要求】 1. 退伍军人优先。 2. 处理事情要迅速，果断、准确。 3. 具有较好的协调能力，懂得一定安全保卫知识。

岗位职责 1.健全各种问讯资料。 2.掌握客房预订情况，向主管报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3.处理前台工作中的差错，处理宾客有关投诉。 4.负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5.检查每日的报表是否有误，并及时纠正。 6.建立体质良好的宾客关系，努力增加客房销售。 任职要求 1.28周岁以下，形象气质佳，性格开朗，有朝气，善于沟通，亲和力强。 2.大专或以上学历，流利的中英文沟通及书写能力，有海外留学背景及日语者优先。 3.5星级酒店同岗位1年以上工作经验。 4.拥有较强的服务意识，沉着冷静，能随机应变，有团队精神。团队管理能力、责任心、执行力强。 【工作地点】 10号线冬瓜岭站E出口深业上城

1.服从前台主管的工作安排，按酒店的程序与标准完成接待服务。 2.监督指导并参与所辖班组的各项接待服务工作，保证按照工作程序和标准为客人提供优质、高效的服务。 3.准确控制房况，与销售、客房、餐饮等部门做好相关资料与信息的沟通。 4.及时检查下属员工处理接待、服务工作，及时发现问题及时纠正。 5.对下属员工和新员工进行培训，并及时有效地提供帮助指导。 6.协助预定部做好顾客资料的管理工作。

【岗位职责】 开业前营销系统搭建，制定及执行酒店开业市场销售计划； 组织开展市场调研分析，制定营销行动计划； 统筹管理酒店市场开发、客源组织和酒店客房及餐饮的销售工作； 统筹酒店内外的公关宣传工作，审阅酒店对外发布的宣传稿件； 组织商务公司协议开发，OTA及自媒体渠道搭建与营销推广； 对外做好公关活动，对内做好服务接待及收益管理。 【岗位要求】 男女不限，大专以上文化程度，英语口语和书写流利。 5年以上同岗位工作经验，有希尔顿体系工作经验优先！ 按照门店和品牌要求，负责组织营销推广、销售执行、客户服务等方面专业人员的培训。

餐​厅​介​绍​ ​源​厨​·​山​里​菜​，​是​资​溪​南​源​民​宿​旗​下​专​注​于​乡​土​本​味​的​特​色​餐​厅​，​餐​厅​以​“​好​食​材​·​简​单​做​·​健​康​至​上​”​为​立​身​之​本​，​致​力​于​为​每​一​位​旅​客​和​食​客​提​供​地​道​、​温​暖​、​健​康​的​饮​食​体​验​。​如​果​你​热​爱​传​统​烹​饪​，​认​同​自​然​本​味​，​愿​意​在​烟​火​气​中​传​递​温​暖​—​—​那​么​，​源​厨​正​为​你​敞​开​炉​火​与​大​门​。​ ​作​为​餐​厅​的​“​风​味​灵​魂​”​，​您​将​是​我​们​自​贡​盐​帮​菜​系​的​绝​对​核​心​。​我​们​寻​找​的​，​不​是​普​通​的​餐​厅​师​傅​，​而​是​深​谙​“​麻​辣​鲜​香​、​味​厚​味​重​”​自​贡​菜​精​髓​，​能​用​一​锅​镬​气​点​燃​味​觉​的​盐​帮​菜​功​夫​家​。​ ​岗​位​职​责​ ​1​.​纯​正​自​贡​菜​出​品​ ​（​1​）​精​通​并​独​立​烹​饪​各​类​经​典​自​贡​菜​，​对​水​煮​、​火​爆​、​冷​吃​等​核​心​技​法​有​深​厚​功​底​，​确​保​菜​品​风​味​纯​正​、​稳​定​。​ ​（​2​）​严​格​把​控​每​一​道​菜​品​的​出​品​质​量​，​从​食​材​处​理​、​火​候​拿​捏​到​最​终​装​盘​，​确​保​色​、​香​、​味​、​形​均​达​到​餐​厅​高​标​准​。​ ​2​.​菜​品​守​护​与​创​新​ ​（​1​）​坚​守​自​贡​菜​的​传​统​调​味​与​烹​饪​逻​辑​，​拒​绝​风​味​妥​协​。​ ​（​2​）​基​于​自​贡​菜​的​味​型​基​底​，​结​合​“​山​里​菜​”​的​食​材​理​念​，​参​与​开​发​时​令​新​菜​。​ ​3​.​ ​后​厨​协​作​ ​（​1​）​高​效​完​成​备​料​、​烹​制​及​后​厨​相​关​作​业​。​ ​（​2​）​严​格​遵​守​食​品​安​全​与​卫​生​标​准​，​维​护​后​厨​整​洁​与​操​作​规​范​。​ ​任​职​要​求​ ​1​.​专​业​技​能​ ​（​1​）​硬​性​要​求​：​精​通​自​贡​菜​系​，​掌​握​其​独​特​的​调​味​哲​学​与​烹​饪​技​艺​。​ ​（​2​）​功​底​扎​实​，​尤​其​擅​长​大​火​爆​炒​，​对​火​候​有​近​乎​偏​执​的​追​求​。​ ​（​3​）​熟​悉​自​贡​菜​特​色​食​材​（​如​仔​姜​、​鲜​椒​、​兔​肉​等​）​的​处​理​与​运​用​。​ ​2​.​ ​经​验​与​资​质​ ​（​1​）​拥​有​5​年​以​上​自​贡​菜​厨​房​经​验​，​有​专​攻​或​主​理​自​贡​菜​餐​厅​经​验​者​优​先​。​ ​（​2​）​持​有​有​效​的​健​康​证​明​。​ ​3​.​个​人​特​质​ ​（​1​）​对​烹​饪​充​满​热​情​，​具​备​“​匠​人​精​神​”​，​对​出​品​有​极​高​的​自​我​要​求​。​ ​（​2​）​具​备​良​好​的​团​队​合​作​精​神​，​能​适​应​餐​饮​业​快​节​奏​的​工​作​环​境​。​ ​（​3​）​有​责​任​心​，​工​作​细​致​，​注​重​卫​生​与​安​全​。​

1-专业的方式与客人互动，关注他们的需求及反馈。 2-向客人提供最精确最更新的信息。 3-与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。 4-所有员工保持良好的关系。 5-清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 6-安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 7-最有效的方式划分销售区域。 8-履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 9-提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 10-根据各自管辖区域撰写市场及竞争者情况报告。 11-确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。 12-向销售总监提交每周和每月报告。 13-向销售总监就针对细分市场的促销活动提出建议。 14-参加销售例会，就客户动向及市场走势市场与销售总监进行沟通，及时更新。 15-遵守酒店的政策和程序。 16-对个人表现进行时时分析，评估和改进。 17-完成上级要求的其他工作。

【岗位职责】 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

1-按照标准礼仪在铃响三声内接起电话；热情友好问候客人，对于酒店内客人要称呼姓名 2- 每班上岗前参加前厅副经理/宾客服务经理主持的交班会。 3- 任何时候确保备用金充足和准确。 4- 每班检查当日抵店客人信息，包括贵宾、回头客人、团队的情况以及特别要求。 5- 查看房间状态。 6- 按照客人的订房要求和喜好以及房间控制的政策分房。准备需要预分配的房间和贵宾预订。 7- 查看预抵团队并分配房号。 8- 执行换房，改价或更改姓名。 9- 为团队和散客办理入住手续。 10- 提前查看预计退房的贵宾/长住客/团队/会议团队的账单，并做必要的准备。 11- 为散客和团队办理退房手续。 12- 通过观察或与其他同事的交流预见客人的需求，提供快速高效以及个性化的服务。 13- 始终努力达到和超越外部和内部客人的期望。 14- 充分掌握前厅的产品和电脑系统操，绿云系统和钥匙卡系统。 15- 对客人的要求反应迅速，主动承担责任满足客人的需求。 16- 按照酒店的标准称始终称呼客人的姓名。 17- 检查是否有预抵客人的邮见，包裹和其它物品。 18- 处理客人的留言，传真和邮件，确保上述信息准确、完整、迅速的送达客人。 19- 迅速有效的传达信息和留言。 20- 有效的与其他同事沟通和联络，理解酒店运作中团队合作的重要性。 21- 促销饭店与万达的产品与服务。 22- 维持对产品和服务的高度了解以便于向客人解释及销售服务和设施。 23- 了解当地及周边情况，为客人提供解答及帮助。 24- 熟知房型、房态、房价、团队活动和账单、每日重大活动、促销、重要贵宾和常客。 25- 确保客人受到欢迎和认知，与酒店标准和万达标准一致。 26- 确保客人入住时得到所有必要的信息，执行酒店的信用程序。 27- 熟知所有的凭单及团队结账程序。 28- 负责万悦会宾客及常住客的日常接待工作。 29- 任何时候严格执行酒店的信用政策和程序。 30- 处理客人退房程序，确保账单和手工。 31- 熟悉可供兑换的外币以及兑换率以便提供外币兑换服务。 32- 提供保险箱服务，根据酒店的安全政策和程序取消和发放客房钥匙卡。 33- 完成工作日志，与下一班进行充分的交接，以确保所有信息被清晰传递, 所有客人要求被记录。 34- 按照酒店标准，确保工作区域的清洁。 35- 工服着装和仪容仪表符合酒店规定。 36- 确保任何突发事件，安全及健康事件立即通知值班经理。 37- 遵守饭店的工作政策及程序，遵守万达的商业行为规范以及员工手册中的条款。 38- 负责保证客人的意见都被反馈，并记入客人历史数据库。

岗位职责 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.宾客服务经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有同岗位工作经验2年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

【岗位职责】： 1.带领 PA 技工团队执行公共区域的清洁任务，确保清洁质量。 2.负责指导技工团队成员正确使用清洁工具和清洁剂。 3.协助 PA 主管检查公共区域的清洁状况，及时发现和解决问题。 4.参与公共区域清洁设备的日常维护和保养。 【岗位需求】： 1.熟悉掌握清洁工具和操作流程。 2.具备一定的团队管理能力，能够带领 PA 技工团队做好工作 3.有较强的责任心和质量意识，确保公共区域的清洁效果。 4.有一定的设备维护能力，能够参与设备保养工作。 5.根据公司运营实际需要，完成上级领导交代的任务。 6.如特别优秀，以上岗位需求可适当放宽。 具有2年及以上五星级及同档次酒店或高端物业同岗位工作经验优先

1、负责宴会厅的日常管理工作，包括但不限于员工调度、场地布置、设备维护等。 2、服务接待：根据预订情况，组织并监督宴会服务接待工作，确保为客人提供优质的服务体验。 3、场地布置与接待组织：根据不同类型的宴会和会议需求，进行场地布置和接待组织，保证宴会的顺利进行。 4、人力资源与物资管理：合理安排人力和餐具用具，确保宴会按时进行，同时管理好宴会所需物资，包括食品、酒水等。 5、问题处理与投诉管理：及时处理宴会过程中出现的问题和客人投诉，确保宴会顺利进行。 6、员工培训与团队建设：组织员工培训，提高员工服务水平，加强团队建设，提高员工积极性。 7、食品安全与卫生管理：确保员工了解并使用饭店有关消防和生命安全/紧急事件的程序，推动或提升食品安全操作。 8、检查与报告：定期检查、清点餐厅的设备、餐具、布草及固定资产等物品，将结果汇报给上级。

【岗位职责】 1、负责酒店大堂区域的宾客接待工作，为客人提供热情、专业的迎送服务； 2、协助客人搬运行李，确保行李安全、准确送达指定位置； 3、解答客人关于酒店设施、服务及周边信息的咨询，提供必要的指引和帮助； 4、协助前台办理入住及退房手续，确保流程顺畅； 5、维护大堂区域的秩序与整洁，及时处理突发情况并向上级汇报； 6、配合其他部门完成宾客服务需求，如叫车、订票等； 7、完成上级交办的其他临时性工作任务。 【岗位要求】 1、年龄18-35岁，形象端正，气质佳； 2、具备良好的服务意识和沟通能力，态度亲切、耐心细致； 3、能够适应倒班工作制，包括夜班及节假日值班； 4、身体健康，能胜任长时间站立及行李搬运工作； 5、有酒店行业相关工作经验者优先，无经验者可提供培训； 6、具备基础的英语交流能力者优先考虑。

岗位职责 1、摆放更换展示柜菜品菜牌，了解菜价和菜品供应，整理点菜夹，打扫区域卫生； 2、了解当餐提供菜肴的品种、价格、新增菜品，有无重点推销； 3、与厨房及时沟通，了解菜品供应数量，海鲜产品的新鲜程度，主动向客人介绍； 4、根据客人的人数，推荐菜品数量，规格，介绍新推出的菜品和特色菜； 5、根据客人的消费档次介绍相应的菜品，并介绍各种菜的烹调方法以及口味； 6、掌握各种菜式的制作过程，熟悉菜肴的口味，特色原料配料及营养价值。 岗位要求 1、接受过餐饮服务方面的专业培训； 2、了解餐厅和整个酒店的各种设施及使用情况； 3、具有一定的营养学和心理学知识，具有较强的促销能力； 4、服务意识强，性格外向，头脑灵活，工作认真、善于交际。

招聘大堂吧吧员 有水果店经验者优先 有管理经验者优先

About Four Seasons: FourSeasons is powered by our people. We are a collective of individuals who craveto become better, to push ourselves to new heights and to treat each other aswe wish to be treated in return. Our team members around the world createamazing experiences for our guests, residents, and partners through acommitment to luxury with genuine heart. We know that the best way to enableour people to deliver these exceptional guest experiences is through aworld-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new oneand treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, webelieve our purpose is to create impressions that will stay with you for alifetime. It comes from our belief that life is richer when we truly connect tothe people and the world around us. Aboutthe location: Nestledon a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as atranquil oasis embraced by lush gardens and sparkling waters. As an urbanresort, it stands just steps from the city’s core—yet within its bounds lies atranquil sanctuary, where the hustle of downtown softens into serene privacy.The Hotel features 199 guest rooms and suites complemented by 11 standalonevillas, providing an idyllic sanctuary for family gatherings, romanticgetaways, or business stays. About the role: Plan, organize, control and direct the work of employees in theHotel’s Room Service while ensuring guest satisfaction. What you will do: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. Requires ability to operate computer equipment and other food & beverage computer systems. What you bring: College degree preferably specializing in hotel/restaurant management or equivalent experience is required. One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage. Requires reading, writing and oral proficiency in the English language. Mandarin Speaking and Work authorization in China is a must. What we offer: Competitive Salary, wages, and a comprehensive benefits package  Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position Usual administrative shifts but may vary upon operation needs

JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing). CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading Kitchen Operations for Property • Leads kitchen management team. • Provides direction for all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Demonstrate new cooking techniques and equipment to staff. Setting and Maintaining Goals for Culinary Function and Activities • Develops and implements guidelines and control procedures for purchasing and receiving areas. • Establishes goals including performance goals, budget goals, team goals, etc. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Manages department controllable expenses including food cost, supplies, uniforms and equipment. • Participates in the budgeting process for areas of responsibility. • Knows and implements the brand's safety standards. Ensuring Culinary Standards and Responsibilities are Met • Provides direction for menu development. • Monitors the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented, and create decorative food displays. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with food handling and sanitation standards. • Follows proper handling and right temperature of all food products. • Ensures employees maintain required food handling and sanitation certifications. • Maintains purchasing, receiving and food storage standards. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Ensuring Exceptional Customer Service • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Ensures employees are treated fairly and equitably. • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. • Administers the performance appraisal process for direct report managers. • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Manages employee progressive discipline procedures for areas of responsibility. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Additional Responsibilities • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems.

JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Ensures core elements of the service strategy are in place to produce the desired results. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams • Establishes a vision for product and service delivery on property. • Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities • Observes service behaviors of employees and providing feedback to individuals and/or managers. • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Stays knowledgeable of leadership talent in the property. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

职责说明： 协助行政经理完成公司行政事务性工作及部门内部日常事务工作。 1、协助上级制定行政、总务及安全管理工作发展规划和计划； 2、协助审核、修订行政管理规章制度，进行日常行政工作的组织与管理； 3、协助高级管理人员进行财产、内务、安全管理，为其他部门提供及时有效的行政服务； 4、协助承办公司相关法律事务； 5、参与公司绩效管理、考勤、采购事务等工作； 6、公司经营事务的管理和执行工作； 7、会务安排。 职位要求： 1、行政管理、人力资源管理、公共关系等相关专业，大专及以上学历毕业； 2、有良好的组织、沟通、协调能力，协助行政经理完成公司行政事务工作及部门内部日常事务工作； 3、有良好的团队合作精神和服务意识。

【岗位职责】 1、确保所有的维修和预防维修计划都在该班内按时执行。 2、接受，分配并且跟进所有的工作单核维修单。 3、处理技术图纸，以及备货的记录和库存。 4、故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5、在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6、督导重要维修及增改工程施工，控制质量与进度。 7、协助外施工单位在本酒店的施工，保证工程质量。 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。