Address guests' service needs in a professional, positive, and timely manner.以专业、积极、及时的方式满足客人的服务需求。Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预测并满足客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/倾听客人的喜好并尽可能采取行动。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.使用品牌或酒店的特定模型（如LEARN、PLEASED、guest Response、LEAP）积极倾听并积极回应客人的问题、担忧和要求，以解决问题、取悦客人并建立信任。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.与客人进行关于住宿、酒店服务和地区景点/产品的对话。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).为残障人士提供帮助，包括在指导范围内为视力、听力或身体受损的人士提供帮助（例如，在被要求时陪同他们，用语言解释行动，在纸上写下指示，将物体移开，或提供使用盲文或TDD电话的通道）。Assist other employees to ensure proper coverage and prompt guest service.协助其他员工确保在适当的时候提供及时的对客服务。Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.通过清理、收集和归还食品和饮料，保持工作区域和客人区域的清洁。Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.全天保持工作区域的清洁，执行“随手清洁”程序。Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.与厨房沟通额外的用餐要求、过敏源、饮食需求和特殊要求。Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.根据活动类型和服务标准摆放餐桌，包括亚麻布、玻璃器皿、盘子/瓷器和银器/餐具的类型，确保所有用品符合质量标准。Pick-up trays and clean tables as needed to ensure a clean dining area.根据需要拾取托盘和清洁桌子，确保用餐区干净。Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively).遵循适当的提供酒精的程序（例如，TIPs（干预程序培训），CARE（有效控制酒精风险）。Thank every guest upon departure, invite them to return, and wish them a fond farewell.感谢每一位客人的离开，邀请他们回来，并给予一个美好的告别。Retrieve and deliver food and beverage orders in a timely manner.及时取回和送出食品和饮料订单。Perform other reasonable duties as requested.按要求履行其他合理职责。Communicate with guests, other employees, or departments to ensure guest needs are met.与客人、其他员工或部门沟通，确保满足客人的需求。Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.完成关门工作，包括存放所有可重复使用的物品，分解物品，清洁所有设备和区域，将设备放回适当的位置，锁上冰箱，补充物品，关灯，锁门，并完成每日清洁清单。

Disciplined according to hotel regulation and departmental rules.遵守酒店的各项规章制度及部门有关规定。Punctuality, well groomed, hygiene and good appearance.准时上班，检查个人的仪表, 个人卫生和形象。Operate marking machine properly and safety.安全、正确操作打号机。Cleaning working area, power on, adjust to proper temperature before operating marking machine.开机前应清洁工作区域，打开电源开关，调调至合适温度后再操作打号机。Replenish marking tape, set daily laundry code.装上不同颜色的打号纸，调节好当天预定的客衣号码。Ensure all guest laundry collect and return on time.确保及时完成客衣的收送任务。Ensure proper hand over.认真写好交班记录。Draw necessary articles.领取工作所需用品。Answer telephone according to hotel standard and pass information properly.按照酒店标准接听电话，正确传递信息。Keep courteous when collecting guest laundry.确保收客衣时要有礼貌。Do not damage any guest laundry when marking.确保标号时不要损坏客人的衣物。Keep learning and researching of pressing theory and skill.不断学习、研究烫衣理论及操作技能Operating the washing and ironing equipment safely and correctly.安全、正确操作洗涤烫衣设备。Ensure that the guest clothes and uniforms are carefully and damage-free washed and ironed.确保客衣、制服被仔细，无损坏的洗涤和熨烫。Ensure pressing quality for guest laundry and uniform reach standard.确保酒店客衣、制服的熨烫质量达到标准。Properly operate the facilities and equipment in the laundry room.正确使用操作洗衣房设施设备。Report any abnormal situations in the work promptly.及时汇报工作中异常情况。Power off, turn off steam tap when finishing.工作结束按要求关闭电源、蒸汽阀门等。Always keep cleaning of working area. Ensure daily cleaning and proper maintenance of all machines.保持工作区域的清洁。确保所有机器的日常清洁和正确维护。Report and hand in any guest left items immediately.及时检查和上交客衣中任何物品。Fill in the production and shift handover records.填写生产和交班记录。Maintain good relationship with supervisor and colleague.和主管及同事保持良好的工作关系。Report maintenance problems to supervisor immediately.立即向主管报告维修问题。Attend all necessary training.参加所有必要的培训。Communicate and coordinate well with team members.与团队成员保持良好的沟通和协调关系。Report any problem that would affect firefighting and working safety to shift leader.及时汇报工作区域内消防及工作安全隐患。Conduct monthly inventory checks to ensure that there are no items close to their expiration dates in the warehouse.每月盘点，确保仓库无临期物品出现。Ensure proper handling of Lost and Found.确保正确处理客人的失物招领。Having good knowledge of the use and cleaning of cleaning agents.熟悉清洗剂的使用和清洗方法。Promote the hotel and our hotel products and service.推广酒店的产品与服务的销售。

Support all co-workers and treat them with dignity and respect.支持所有同事，并尊重他们。Develop and maintain positive and productive working relationships with other employees and departments.与其他员工和部门建立并保持积极和富有成效的工作关系。Partner with and assist others to promote an environment of teamwork and achieve common goals.与他人合作并协助他人促进团队合作环境，实现共同目标。Comply with quality assurance expectations and standards.符合质量保证期望和标准。Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP指南，在正确的温度下准备所有可能有害的食品。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.遵循并确保符合食品安全和处理政策和程序，如产品轮换，先进先出（FIFO）；标记、清洁和整理冷却器/冰柜/储存区域；所有食品相关部门和地区的冷链合规。Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品的质量，如果产品不符合规格，通知经理。Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.监控准备食物的数量和供应食物的份量，以控制食物浪费，确保好食物不被扔掉。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.操作烤箱、炉灶、烤架、微波炉和煎锅来准备食物。Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用恒温器和温度计检查并确保电器和食品的温度正确，包括监控冷冻系统，如风扇、排水管和门，以确保其正常运行，并向设施管理人员报告问题。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件符合部门标准，包括使用卫生部门要求的消毒剂。Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.使用所需的设施、工具、设备和用品建立和分解工作站，确保物品符合既定规格，确保容器足够填充，适当储存物品，并适当清洁工作站。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Disassemble and assemble kitchen equipment following safety procedures when cleaning.清洁时按照安全程序拆卸和组装厨房设备。

Have a strong sense of responsibility and sense of service, their job seriously, a high degree of vigilance；具有较强责任感和服务意识，对工作认真负责，有高度的警惕性； Strictly implement the various tasks assigned by supervisor and work instructions；严格执行主管交办的各项任务和工作指示；Familiar with the departments of the system, and related work processes and procedures；熟悉部门各项制度、工作流程和和相关程序；Sensitive to the problem at work and timely reporting, and maintain good communication with others；在工作中善于发现问题并及时上报，与各他人保持良好的沟通；Detailed record of the problems found in inspections and report to supervisor, politely check on hotel suspects；详细记录巡查中发现问题并上及时汇报，发现可疑人员和事物要礼貌地进行盘查、监控；Familiar with Hotel facilities and equipment, the location of the fire district, operation and use；熟悉酒店消防设施设备的位置、操作及使用方法； Care property belongings and stand to shift hand over process; Follow-up work needs to be documented；爱护酒店财产，岗位交接流程，详细记录需要跟进的工作Use properly way to handle guest complains, build good relationship with guest and report in time；使用正确的方法处理客人的投诉，与客人建立良好的关系并及时报告；Family with hotel crisis management plan and backup plan；熟悉酒店紧急程序及消防应急预案； Keep good grooming as hotel standard；按照酒店标准保持良好的仪容仪表；Follow the hotel's policy, code of conduct and procedures；遵守酒店的政策、行为准则及程序；Keep well on work log；做好工作日志；Accept supervise of work and evaluation；接受工作监督和评估；Be response for own discipline, dereliction of duty (negligence) actions；保持自律性、为自己的失职（渎职）行为负责。；Complete assigned works完成上司交办的其它各项工作指令。

Time in and out at the housekeeping office in complete uniform.身穿制服在办公室签到和签退。Report for duty punctually, wearing the correct uniform and name badge at all times.准时上班，正确穿戴制服和名牌。Responsible for assigned floors and guest rooms during shift.当班时负责指定楼层和客房。Work closely with the Reception to ensure correct room status at all times.与前台密切合作以确保任何时间段房态的准确性。Ensure highest standard of cleaning in assigned areas确保指定区域的高度清洁。Ensure guest privacy is respected when DND status is displayed.在“请勿打扰”状态下，确保维护客人隐私。Supervise turndown service.监督夜床服务。Responsible for strict key control.负责严格管控钥匙。Inspect regularly guestroom corridors and public areas.对客房走廊和公共区域进行常规检查。Good knowledge for using chemicals and clean rooms.具有丰富的的清洁剂使用及客房清洁知识。Report maintenance issues promptly to Engineering.迅速向工程部汇报维护情况。Ensure compliance of Lost & Found procedures.确保严格遵照失物招领程序执行。Monthly inventory of guest items to ensure that there are no items close to their expiration dates in guest rooms and warehouses.每月盘点，确保所管辖客房及仓库无临期物品出现。Keep floor linen rooms neat and tidy.确保楼层布草房干净和整洁。Monitor productivity of the unit.监督每个工作小组的工作效率。Prevent and resolve grievances.避免和调解员工生疏。Resolve disputes.解决争端。Discipline staff when necessary.必要时刻进行员工纪律处分。Check Housekeeping associate’s grooming, personal hygiene and appearance.检查客房部员工的仪表,个人卫生和形象。Assist with the preparation of associate’s duty roster.协助制定员工排班表。Facilitate multi kills.鼓励员工学习多项技能。Assist with staff training and development.协助进行员工培训。Provide ongoing advice and support to associates under your supervision为下属员工提供持续性建议和支持Supervise associate’s performance.指导员工工作表现。Provide one to one instruction to staff members when required.必要时对员工进行单独当面指导。Deliver high quality service to guests.对客提供高品质的服务。Ensure guest needs and reasonable requests are met.确保客人需求与合理要求被满足Seek opportunities to continually improve guest service, by reporting guest comments.通过汇总分析宾客意见，不断提升对客服务水平。Take appropriate action to resolve guest complaints.采取恰当的方式解决客人的投投诉。Promote our hotel products and services.推广酒店产品和服务。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟练掌握产品和服务知识，以便于向客人介绍和推荐酒店服务和服务设施。Adhere to the hotel’s security and emergency policies and procedures严格遵守酒店安全紧急制度和操作程序Log security incidents and accidents in accordance with hotel requirements依照酒店要求完成安全日志和事故记录。Adhere to hotel cleaning and maintenance programs.严格遵守执行酒店清洁和保养计划。Ensure a high level of cleaning is maintained in your work area.保持维护所在工作区域的高度整洁。Ensure all reporting and servicing deadlines are met on a timely basis.保证所有报告和服务都按时完成。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.无论何时何地，强调员工手册中规定的良好个人行为准则并提倡团队合作精神。

Support all co-workers and treat them with dignity and respect.支持所有同事，并尊重他们。Develop and maintain positive and productive working relationships with other employees and departments.与其他员工和部门建立并保持积极和富有成效的工作关系。Partner with and assist others to promote an environment of teamwork and achieve common goals.与他人合作并协助他人促进团队合作环境，实现共同目标。Comply with quality assurance expectations and standards.符合质量保证期望和标准。Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP指南，在正确的温度下准备所有可能有害的食品。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.遵循并确保符合食品安全和处理政策和程序，如产品轮换，先进先出（FIFO）；标记、清洁和整理冷却器/冰柜/储存区域；所有食品相关部门和地区的冷链合规。Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品的质量，如果产品不符合规格，通知经理。Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.监控准备食物的数量和供应食物的份量，以控制食物浪费，确保好食物不被扔掉。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.操作烤箱、炉灶、烤架、微波炉和煎锅来准备食物。Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用恒温器和温度计检查并确保电器和食品的温度正确，包括监控冷冻系统，如风扇、排水管和门，以确保其正常运行，并向设施管理人员报告问题。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件符合部门标准，包括使用卫生部门要求的消毒剂。Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.使用所需的设施、工具、设备和用品建立和分解工作站，确保物品符合既定规格，确保容器足够填充，适当储存物品，并适当清洁工作站。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Disassemble and assemble kitchen equipment following safety procedures when cleaning.清洁时按照安全程序拆卸和组装厨房设备。

Support all co-workers and treat them with dignity and respect.支持所有同事，并尊重他们。Develop and maintain positive and productive working relationships with other employees and departments.与其他员工和部门建立并保持积极和富有成效的工作关系。Partner with and assist others to promote an environment of teamwork and achieve common goals.与他人合作并协助他人促进团队合作环境，实现共同目标。Comply with quality assurance expectations and standards.符合质量保证期望和标准。Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP指南，在正确的温度下准备所有可能有害的食品。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.遵循并确保符合食品安全和处理政策和程序，如产品轮换，先进先出（FIFO）；标记、清洁和整理冷却器/冰柜/储存区域；所有食品相关部门和地区的冷链合规。Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品的质量，如果产品不符合规格，通知经理。Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.监控准备食物的数量和供应食物的份量，以控制食物浪费，确保好食物不被扔掉。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.操作烤箱、炉灶、烤架、微波炉和煎锅来准备食物。Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用恒温器和温度计检查并确保电器和食品的温度正确，包括监控冷冻系统，如风扇、排水管和门，以确保其正常运行，并向设施管理人员报告问题。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件符合部门标准，包括使用卫生部门要求的消毒剂。Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.使用所需的设施、工具、设备和用品建立和分解工作站，确保物品符合既定规格，确保容器足够填充，适当储存物品，并适当清洁工作站。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Disassemble and assemble kitchen equipment following safety procedures when cleaning.清洁时按照安全程序拆卸和组装厨房设备。

To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中，始终保持高度的客户服务意识。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。To be flexible, responding quickly and positively to changing requirements including the performance.具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有极强的团队精神，通过合作及对同事工作的支持达到团队的目标。 To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.能够积极的向客人及供应商推荐酒店的服务及设施。To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。Preparing the Dir of F&B file with daily function sheets and other food and beverage activities held in the hotel for the briefing.协助餐饮总监做日常功能表和酒店餐饮部门例会内容的存档。Handle team member particulars such as inquiries of public holidays, vacation days due to team member and recording of medical records.根据员工需要和诊断书结果处理员工公休和节假日的请求。Arranges team member uniform request and accident reports.建立员工制服请购和损坏的报告。Types monthly team member attendance list and mark their attendance, split shift and transport allowance. After completion with manager’s signature to pass to Accounts office for processing.负责员工的考勤并记录他们的出勤情况，完成后由经理签字送到财务部。New team member - to introduce to manager concerned. Arrange their Orientation meeting and the fire training session. Keep personnel record of all team member, personnel record compose of address, salary, status, birthdays and identity card number plus date of commencement.负责向经理介绍新员工。安排入职培训和防火培训课程。记录所有员工的个人信息：地址、薪金、级别、生日、身份证号码以及入店日期。Typing of productivity form, pertaining to the number of team member strength in respective section, overtime and numbers of extra labor involved.建立人员编制表，其内容包括各部门人员的数量以及超出编制人员的数量。Checking if weekly duty roster, keeping track of any changes involved with regard to change of shift or personnel on emergency leave such as medical leave or compassionate leave. After this marking the attendance report, total of split shift and transportation claims.检查每周的排班表并记录员工班次变化和请假（如病假和丧假）并对其进行汇总。Writes work orders for all sections of the Food & Beverage Department as well as Kitchen Department, delivers to Engineering department stamps time) and follow up with the completion of work orders.负责书写餐饮部各部门的维修单并将其送至工程部，跟进维修工作的完成。Arranges Food & Beverage Department and Kitchen office purchasing requisitions such as office materials, food requests, market lists, beverage requests, as also on general Storeroom request such as doily papers, silver foils, Deli Shop cake boxes etc. to ensure a sufficient stock.负责办公室的申购比如办公用品、食品请购、饮料请购、一般库存请购包括餐巾纸、银箔和蛋糕盒等方面的用品以确保有充足的库存。Writes letters and memorandums, follow up on memos.通过写备忘录跟进留言，将最新的备忘录分发到相关部门。Attends F&B or Kitchen Meeting, keep attendance and write minutes and distribution of minutes to all concerned.参加主管会记录主管出勤并作会议摘要并将其发放到相关部门。Handles requests brought up by other department concerning Food & Beverage Department, handling of cake orders.处理餐饮部各部门的请购需要。Type and follow up on six months’ objectives. Arrange for team member and manager discussion on the Employee’s Progress Report. Also does translation to team member.建立并根据近6个月的目标。安排员工和经理进行员工进步报告的讨论并进行翻译。Check time cards - listing the number of days, lateness, absence without permission, medical leave reports etc.检查出勤卡－列出出勤天数、迟到、未经允许缺勤和病假报告等。Collection of mails.收集邮件。Takes charge of the filing system at the F&B office and keeps all the files in a good system.负责餐饮部的文档管理并保持文档的条理性。To assist Dir of F&B in scheduling meetings with clients.协助餐饮部总监安排客户的会见。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

Be good at observing, prevent unconcerned personnel from entering the hotel.善于观察，防止无关人员进入酒店客房区域。Prevent drunkard and mental patient from causing trouble in the hotel.注意发现和防止精神病患者、醉酒者在酒店滋事。Keep watch on all security and fire-hidden peril. Finding, handling, reporting in a timely manner.密切关注所有安全隐患和火灾隐患，做到及时发现，迅速处理和汇报。Assist HR in checking the locker room regularly.配合人力资源部定期检查员工更衣柜。Assist Accounting Department in cash transfer.配合财务部押款。Know well the hotel major area of security and fire-prevention. Regular check, master emergency handling procedure.熟悉酒店主要区域的安全及防火。定期检查，掌握应急处理程序。Prevent hotel staff from using guest equipment.制止酒店内部人员使用酒店客用设施。Know well own responsibilities upon hearing fire alarm.听到火警后，要清楚自己的责任。Control, check and inquire the entry and exit articles.严格控制酒店出入口的物资进出、加强核对检查和询问。Check staff’s belongings on daily basis.认真做好查包工作。Control the major security area.对治安复杂场所严密注意做到初起控制。Be familiar with the terrain of your post and the distribution and usage methods of fire-fighting facilities.熟悉岗位地形及消防设施的分布和使用方法。Handle problems occurring at your post resolutely. When encountering suspicious persons or matters, conduct inquiries or surveillance politely.果断处理本岗位发生的问题，发现可疑的人和事要礼貌的进行盘查或监控In case of fire or other accidents, report promptly and take effective measures such as extinguishing the fire or protecting the scene.遇有火警及其他事故，应及时报告，迅速扑救或采取其他有效措施，保护好现场。Master traffic guidance skills and do a good job in parking command.熟练交通疏导技能，作好停车指挥工作。Actively provide consultation and directions for guests.主动为客人提供咨询、指路等服务。Assist relevant departments in ensuring the security and protection for key guests and conference receptions.协助相关部门做好重要嘉宾及会议接待的安全保卫工作。Obey orders, follow instructions, and abide by all the regulations in the employee handbook.服从命令，听从指挥，遵守员工手册的各项制度.Perform special duties as required by the superior.完成当值主管交给的工作和其它任务。

To receive the Daily Market List and Purchase Requests submitted by various departments.收集各部门提交的每日厨房申购单及采购申请单。To obtain competitive bids by actively and aggressively test the market to obtain the merchandises as specified at the lowest price available while meeting the date of delivery, quality and quantity requirements. Bids from at least 3 suppliers are required. 积极进行市场调查，获得具有竞争性的报价且该报价能以最低的价格满足酒店送货日期，质量和数量方面的要求。采购至少需要3个供应商的报价。To contact suppliers by phone or personal visit; to confer with present or prospective suppliers concerning new products, discounts, promotions, reciprocal business deal etc.电话联系或拜访供应商，与现有的或潜在的供应商商谈新产品的供应，折扣，促销优惠以及互惠交易等。To keep track of price movements and inform department concerned of any changes in prices by updating the Purchasing System regularly.保存价格变动记录，定期更新采购系统，及时通知相关部门价格变动。To ensure prompt delivery of all supplies and to follow up outstanding orders and undelivered portion.确保所有物资的及时到货，跟进未完成的订单和未交付的部分。To coordinate with Store and Receiving Clerk on needs to re-order based on adequacy of current stocks, purchasing lead-time and other prevailing conditions.与仓库保管员和和相关部门协调，根据现有库存、采购交货日期和其他主要情况重新订货。To maintain orderly all files of quotations, catalogues, photos, samples on all equipment and supplies.保管和按序排列所有设备和物品的报价、目录、相片和样品。To implement controls over purchasing to ensure that quantity of the food is optimum for the intended use and that the lowest prices on the market is paid for merchandise of the desired quality and form.对采购进行控制，确保其购入量与使用量相适宜，并能以市场最低价购入质量和形式令人满意的物品。To attend personally any purchasing problem such as non-delivery, late delivery, inferior quality, poor services, price changes etc.出面解决关于采购方面的问题如：未送货、迟送货，质量次、服务差以及价格方面的变动情况等。To assist in requests for sponsorships from regular suppliers for hotel’s events whenever required.在酒店活动需要时，负责向固定供应商寻求赞助费。To attend related meetings when required.参加相关会议。

【岗位职责】1、负责所有中餐的准备、烹饪及装饰工作，以达到最高的质量标准。2、负责部门员工培训、发展。3、检查存货及成品。4、检查所有食品的准备情况、5、清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。6、研究当地餐饮市场，极积开创新菜。【岗位要求】1、熟知闽菜和粤菜，同岗位工作经验5年以上。2、有丰富的技术及行政经验，执行由上级交待的其他工作。3、懂得成本核算，食物原料及食品营养知识。4、身体健康，精力充沛。

工作内容与职责：1. 在指定食品加工区域按照卫生安全标准准备食品2. 熟悉FSQM卫生安全标准3. 保质保量完成各项分配的工作

Time in and out at the housekeeping office in complete uniform.身穿制服在办公室签到和签退。Report for duty punctually, wearing the correct uniform and name badge at all times.准时上班，正确穿戴制服和名牌。Know very well about each section operation of HSKP.熟知客房各部门的运作流程Keep store room clean and tidy.保持仓库的干净整洁与整齐。Manage inventory through professional knowledge. Proper enough storage and no item overdue.用专业的知识管理仓库库存，库存量适当充足，无物品过期。Know very well about the process of mini-bar item purchasing, stock check, items delivery, item transfer.熟知mini-bar 酒水采购，盘点，分发，过期转出等程序。Resupply floor inventory stock, make sure enough stock for operation.及时补充楼层工作间用品储备数量，保证楼层运作。Strictly follow the policy of key management.严格遵守钥匙保存和分发制度，确保安全。Promote our hotel products and service.推广酒店产品和服务。Conduct monthly inventory checks to ensure that there are no items close to their expiration dates in the warehouse.每月盘点，确保仓库无临期物品出现。Cooperate with Engineer to follow facility maintain issue.与工程部密切合作，跟进设施设备维修。Strictly follow the policy of item damage. Resupply according to damage Record.严格按照报损制度，实报实发。Collect and record HSKP operation data, ensure it is nicety and in time.收集记录客房运作管理数据，确保及时准确。Submit nicety monthly department attendance record in time.及时准确上报部门每月考勤。Provide a courteous and professional service at all times.随时提供礼貌和专业的服务。Maintain good working relationships with own associates and all other Departments.与本部门和其它部门的同事保持良好的工作关系。Master the HSKP opera system operation, know how to leverage room cleaning speed.熟练使用客房opera 系统，懂得如何提升放房速度Make sure fill out all FC report nicety and in time.确保及时和准确填写所有财务报表。Professionally manage Lost & Found carefully， scrupulously.专业，严谨的管理客人遗留物。Master hotel Purchasing system operation.熟练掌握酒店采购系统。Understand department budget.知晓部门成本预算。Consistently seek the way to save cost without affect service level.在不影响对客服务的前提下，不断的寻求节约成本的方法。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟练掌握产品和服务知识，以便于向客人介绍和推荐酒店服务和服务设施。Adhere to the hotel’s security and emergency policies and procedures.严格遵守酒店安全制度和操作程序。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.无论何时何地，强调员工手册中规定的良好个人行为准则并提倡团队合作精神。

【岗位职责】 1、全面负责酒店房务部门的运营管理工作，包括前厅部、客房部、洗衣房等部门的日常运营及服务质量把控 2、制定并执行房务部门年度预算、工作计划及服务标准，确保部门高效运转 3、监督客房清洁、布草管理、设备维护等工作，确保符合酒店卫生及安全标准 4、优化房务工作流程，提升服务效率与客户满意度，处理宾客投诉及突发事件 5、负责房务部门人员招聘、培训、绩效考核及团队建设，提升员工专业素养 6、协调与其他部门（如工程、餐饮等）的协作，确保酒店整体运营顺畅 7、定期分析房务运营数据，提出改进方案，控制成本并提升收益 【岗位要求】 1、具备丰富的酒店房务管理经验，熟悉前厅、客房等房务部门全流程运作 2、出色的团队管理能力，能有效领导及激励房务团队达成业绩目标 3、具备较强的服务意识与问题解决能力，能妥善处理各类客户需求与突发情况 4、良好的沟通协调能力，能与各部门高效配合，推动跨部门协作 5、熟练使用酒店管理系统（如PMS）及办公软件，具备数据分析能力 6、工作细致严谨，责任心强，能适应高强度工作压力

All duties according to Marriott and hotel policies, procedures, internal rules and standards.处理所有的工作都要依照万豪集团和酒店政策 、程序、内部规定及标准。Complete understanding of MARSHA, Empower Res App and Opera systems through training.通过培训完全了解酒店的系统，包括MARSHA，Empower和 Opera。Complete all hotel information pages in Marsha. Be able to clear the error log & Marsha queues.维护酒店在Marsha系统中的信息准确性。能够很好地处理误差登记和Marsha。Assist revenue management with inventory control; maintain inventory balance between Marsha and Opera.协助酒店营收部门对于酒店剩余房的控制，保持Marsha, Opera系统所剩房的一致性。Investigates and handles no show reservations.调查并处理未到预订。Builds rate programs in Opera whenever necessary.在需要的情况下，在Opera系统里建立价格计划。Be aware at all times of the selling status, rates, packages and groups coming into the hotel.熟悉并且了解酒店当天的销售情况，包括房价，促销，当天的入住团队。Be knowledgeable about hotel room status, inventory, promotions, rate changes, special offers, promotions and close out dates Communicates to Reservations Agents current sales strategy, promotional efforts and other hotel activities. 全面了解饭店客房情况，房价变动，各种促销活动和预订截止日期。Observe the booking situation include individual or group, feedback the information to the revenue so that can change the price and room available timely.观察散客、团队等预定情况，并把信息及时反馈到收益以及时变更价格、房态。Follows up the group resume and group reservation activities.跟催预抵团队名单，管理团队预订活动。Understand the hotel’s policy in cancellation, no-show and credit facilities.了解酒店的更改，取消，客人未到的政策。Reviews all arrivals on tight periods to minimize unexpected "wash" or cancellations.在酒店房间紧张的情况下，查阅所有的预计抵达报表，以最大限度避免意外的“洗房”和订房取消。Assists any associates in his/her job performance, when required, to ensure guest satisfaction.紧密联系有关部门，落实安排好客人的特殊需要及待遇。Work closely with other departments to effectively accommodate guests’ special requests and amenities. 如果需要，帮助任何其他员工提高工作表现以使客人满意。Monitor and handle guest’s complaints/disputes following the instant pacification procedures and ensuring guest satisfaction.控制并处理酒店客人投诉与不满，按照相关程序保证客人满意。Abides by both the hotel and Marriott policies & procedures.遵守酒店和万豪的政策和程序。Maintain cleanliness and working condition of departmental equipment and work areas.维持预订部工作环境整洁。Analyses, evaluates and improves personal performance on a continual basis.不断分析、评估、提高个人表现。

岗位职责1、按照下达的任务单，组织面点师制作各种面点产品。2、检查本组员工仪容仪表及个人卫生。3、注重质量，严格把好面点制作质量关。4、协助厨师长拟定点心成本及控制毛利率。5、提出面点新品种及推销方案报厨师长审定。6、负责本组员工的考勤工作。7、根据员工特点搞好技术指导和业务培训。岗位要求1、为人踏实，肯吃苦，能适应倒班工作。2、具有西饼房相关管理工作经验3年以上。3、熟悉西式面包制作，有一定的创新意识 。

Supervisor bell staff, according to standards, including:按照工作标准督导行李员的工作，其中包括：Complete administrative work as necessary完成必要的管理工作Implementing proper training, including emergency procedures培训员工，包括紧急情况处理等程序Scheduling排班Counseling言传身教Conducting performance appraisals评估员工工作表现Conducting periodic staff meetings定期组织员工沟通会Be aware of safety and security issues and report to managers.具有安全意识，及时向经理汇报安全隐患。Keep guest information confidential and only communicate the information with proper personnel.确保客人信息的保密性，只与有关员工沟通相关信息。Maintain close control and inventory of uniforms and equipment on hand.确保管理好手头的制服及备品充足。Establish/ensure lobby and luggage procedures (post positions, cleanliness, luggage store and manage, etc.).建立并督导大堂和行李房相关工作程序（如，告示栏摆放位置，确保清洁；行李存取流程及管理等）。Establish/ensure system for handling groups' (tours, etc.) luggage on arrival and departure.建立并督导团队入住及离店行李运送程序。Maintain a complete and accurate set of logs (pass-on, hold valet, hotel vehicle, etc.).确保礼宾部各工作记录本内容记录准确。The concierge supervisor must take care of the hotel's equipment, including luggage carts, vehicles, etc. Report equipment failure or maintenance to the manager in time.礼宾员主管须关注酒店设备，包括行李车， 车辆等等。 对于设备的故障或是需要维护应当及时向经理汇报。Ensure that all hotel bell carts are in good repair and cleaned and serviced regularly. Establish procedure to keep bell carts cleaned and polished regularly.确保行李车清洁且正常工作；建立工作流程确保行李车定期清洁和抛光。Coordinate newspaper delivery if applicable.如适用，确保报纸准确发放。Be very knowledgeable about the rooms allocation and features, services and facilities of the hotel.熟练掌握酒店房间设施、位置、各餐厅和其他设施的服务项目、营业时间等。Have a solid understanding and be able to give accurate directions to local attractions, restaurants and all kinds of city information. Being able to offer and arrange transportation, airline and train tickets, beauty and barber services and arranging repairs and shopping for the guests, etc.熟悉当地的旅游景点、餐厅及各种城市信息并能够提供准确地指路服务。协助客人预订车辆、机票火车票、提供美容理发店信息、安排修理物品、商场购物等。Each associate is expected to carry out, within their capabilities, all reasonable requests by management.根据每个员工的能力安排工作以确保合理地任务能够被准确落实。Maintains proper image of the working area and keep friendly atmosphere.时刻保持良好的工作环境和友好愉快的工作氛围 。

工作职责： 数字渠道预算管理及执行 • 根据酒店商业目标，合理分配预算至各线上渠道（官网直销、品牌商城、国内外OTA）。 • 制定并维护年度线上渠道活动日历，涵盖重点节点（如618、双11、春节等）。 • 与集团保持战略协同，确保活动规划一致性。 活动与产品管理 • 执行集团及酒店层面的休闲散客促销活动（如618、双11、线上直播等）。 • 设计符合酒店休闲战略的电商产品，明确目标客群、渠道定位及活动目标。 • 管理产品全生命周期：申请、内容制作、上线发布、库存控制。 渠道与内容优化管理 • 定期检查价格合规性，及时上报异常，优化渠道分销结构。 • 审核酒店地理位置与POI信息准确性，协调相关团队解决内容问题。 • 管理付费广告投放及效果（如集团PMP项目、携程金字塔、Hilton Elevate等），遵循内容审核与 SEO 优化建议，提升酒店曝光与转化。 • 跟踪踪并持续优化运营指标 （如飞猪HID%、抖音POI评分等）。 • 负责抖音店铺运营，包括KOL/KOC合作、内容创作、点评管理及直播投放。 • 确保酒店内容在中英文之间准确翻译与本地化，吸引多元休闲客源市场。 • 优化内容评分，确保各渠道房型与价格展示准确。 绩效管理与数据分析 • 定期进行渠道绩效回顾（周/月），分析流量、转化率、ROI、客群反馈等数据。 • 提供基于数据的优化建议，支持战略决策。 • 与集团协作，挖掘增长机会。 • 联动RMCC收益管理中心团队优化电商产品库存投放，结合需求趋势与活动目标，确保与整体定价策略一致。 • 与OTA市场经理保持沟通，获取最新策略与促销资源。 任职资格： • 本科及以上学历。 • 热爱酒店行业，具备以客户为中心的思维。 • 至少1年OTA、电商、市场营销或分销相关经验。 • 具备良好的沟通技巧和跨部门协作能力 。 • 展现出敏锐的数字化潜力和扎实的市场洞察力，并积极探索新兴数字化商业机遇。 • 英文听说读写流利优先。

1.负责管理公司客户和地区委派的任务，包括日常的销售拜访，发展新客户，谈判合同与客户保持良好的工作关系以取得并超过整个酒店的预算目标。2.组织销售代表走访客户，管理客户资料并检查其工作，完成季度销售任务。3.掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。4.编写、修改报价信函、合同及推销文书。5.积极宣传酒店服务和设施，树立酒店形象。6.将工作中存在的问题反映给市场总监。

1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。2、进行有关的市场计划分析制定部门工作计划，完成工作报告。3、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。4、保持良好的客际关系，能独立有效地处理宾客投诉。5、协助酒店与更高一级领导处理突发事件。

1.负责协助管理人员确保按照B＆F操作程序提供较高的服务标准，以达到并超过客人的满意度。1.Responsible for assisting the Venue Managers in ensuring the highest standards of service are provided in accordance with B&F operating procedures, in order to meet and exceed guest satisfaction.2.饮食数字销售经理负责整体餐饮的销售及推广，在与酒店市场公关部合作的前提下通过不同的渠道包括：公司，旅行社，宴会组织者，社交媒体，餐饮忠诚计划项目，时尚行业以及和餐厅各自的资源帮助部门经理得到更多的生意，完成酒店财务预算。2.This role is responsible to generate F&B revenue to all B&F venues where appropriate through various sales activities to pitch for business through multiple channels including corporate, travel agents, event organizers, social media, B&F loyalty program, fashion industry and individual F&B patrons. Etc... In corporate with S&M department.3.用专业和时尚的风格，确保饮食部的运营顺利以及保障W 的体验质量。3.In a professional and stylish manner, ensure the smooth operation of B+F department and maximize the quality of W experience.热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.

Responsible for the Housekeeping department.负责客房部所有工作。Supervise and control all Housekeeping and Laundry operations.管理和控制所有客房和洗衣房的运行。Responsible for the overall cleanliness of the hotel.全面负责酒店的清洁。Ensure prompt reporting of maintenance issues.确保迅速报告维护状况。Maintain regular spring cleaning schedules.确保喷泉定期清洁计划。Ensure proper handling of Lost and Found.确保恰当处理客人的失物招领。Responsible for strict key control.负责钥匙的严格管控。Co-operate with the Reception on room discrepancies to ensure accurate room status at all times.与前台接待部门密切合作以确保任何时间段房态的准确性。Set up systems to monitor achievement of departmental goals and objectives.建立系统以管控部门任务与目标的圆满完成。Manage department strategic planning and development.制定管理部门战略计划和发展。Institute suitable processes to allow for the efficient and effective utilization for departmental resources.建立合理程序以使部门内资源得以有效充分利用。Institute suitable processes to allow for introduction of managed change within the department.建立合理程序以使部门内部管理调整的实施贯彻。Set up systems to capture guest feedback and report this to Management on a regular basis.建立系统收集客人反馈意见并定期向管理层汇报。Design internal reporting systems required by the department.根据部门需要设计部门内报告系统。Manage the development of new products and services.管理新产品和服务的发展。Measure the quality of service.衡量服务质量。Manage quality improvement.管理服务质量的改善。Establish benchmark for the hotel.建立酒店服务标准。Prepare and manage a cost effective budget with measurable targets for the Department within the financial parameters set down by the hotel budget.根据酒店预算所确定的财务参数，筹备和管理部门目标可评估的有效的成本预算。Effectively monitor and analyze variations from the budget.有效控制和分析预算的变动。Develop systems that measure the cost effectiveness of the department. 建立系统评估部门成本的有效性。Prepare financial performance reports.准备财务业绩报告。Develop procedures that track, report on, and control the running costs of the department.建立程序跟踪、汇报、控制部门流动成本。Develop and monitor the implementation of purchasing procedures.建立与监督采购程序的实施。Develop stock control procedures.发展库存管控程序。Handle and store stock according to stock control procedures.根据库存管控程序处理和储备存货。Develop performance standards for operations in the department.建立部门工作运作标准。Monitor productivity of the unit.监督部门工作效率。Prevent and resolve grievances.避免和解决员工申述。Resolve disputes.解决争端。Discipline staff when necessary必要时约束员工遵守纪律。Determine and plan for future staffing needs.部门各岗所需人员编制的计划和确定。Recruit staff together with Human Resource Department.与人力资源部配合招聘员工。Prepare staff rosters to meet business demands.根据工作要求制定员工排班表。Facilitate multi kills.鼓励员工掌握多项技能。Maintain up-to date staff records.确保更新员工记录。Manage staff training and development.管理员工培训和发展。Implement staff performance appraisals.进行员工绩效考核。Carry out exit interviews.实施员工离职面谈。Provide ongoing advice and support to staff under your supervision.持续向属下员工提供帮助和建议。Supervise staff performance.指导员工工作表现。Implement appropriate management practices that provide staff motivation and communication.以合适的管理方式给予员工激励和与员工沟通。Manage the delivery of high quality service to guests.确保向客人提供高品质服务。Promote our hotel products and service.推广酒店产品和服务。Deliver high quality service to guests.提供高品质的对客服务。Ensure guest needs and reasonable requests are met.确保满足客人需求与合理要求。Seek opportunities to continually improve guest service.不断寻求提升对客服务品质的机会。Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.确认VIP 客人，散客和长住客，与其建立和谐关系并提供个性化服务。Take appropriate action to resolve guest complaints.采取合适方式处理客人投诉。Adhere to the hotel’s security and emergency policies and procedures坚持遵守酒店安全紧急制度和处理程序。Log security incidents and accidents in accordance withhotel requirements.根据酒店要求记录安全日志和事故记录。Adhere to hotel cleaning and maintenance programs.坚持酒店的清洁和维护。Ensure a high level of cleaning is maintained in yourwork area.保持维护所辖工作区域的高度整洁。Prepare and conduct meeting and group presentations to keep staff / management / other parties informed of hotel operations and other relevant issues.准备和召开会议或以小组展示的方式向员工/管理层/其它相关合作方分享酒店运作和其它相关事宜。Prepare and maintain files, reports, letters,memorandums and other relevant business documentation.准备和确保留存文档、报告、信函、备忘录和其它相关业务资料。Ensure all reporting and servicing deadlines are met on a timely basis.保证所有报告和服务都按时完成。

1.负责实现自己市场部分的客房和餐饮的目标(负责政府接待方向）。2.代表饭店通过客户关系管理，与本地与国际市场的客户保持密切的联系并推销饭店。3.管理下属并保证每日所有工作任务按时完成。4.手工或是用电脑保留和更新销售数据。5.发挥创造力，为酒店的产品及部门做出应有的贡献。6.仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。

Ensure all the facilities of the hotel are working properly确保酒店内各项设施设备运作正常Co-ordinate associates’ jobs in different shifts, and supervise the engineering system working in an effective way.协调各班次员工的工作及监督工程系统的有效运作。Report to your managers on the operation status of all equipment before off duty.于下班前向上级汇报各个系统的运作情况。 Ensure all technical rooms and equipment are maintained correctly确保各机房及机器得以正确保养Work out a preventive maintenance schedule and carry out accordingly.制订有关定期保养安排并依据执行。 Be responsible for all machinery related trouble-shooting修理机械故障Effectively analysis and provide suggestions on on-the-spot repair.利用有效分析及提供指导做即时维修。 Ensure the safety operation of all equipment within hotel area确保安全操作酒店设施设备Daily inspection.每日进行检查。§Provide suggestions on improvement when the equipment operating efficiency is below standard.当机器运行效率低于标准时，提供改善建议。Prepare relevant reports and give out suggestions accordingly.准备有关报告并提出建议。Supervise fixed policies and system to ensure the equipment operates at the most economic cost.监察既定的方针及系统以确保设施设备在最经济的成本状态运行。Supervise the outside contractors’ working progress and co-ordination with other departments.监督管理承包商在酒店的工作进度并与其他帮忙协调。 Ensure all devices, maintenance and routine inspection can be completed in time. 确保及时完成设备维护保养及例行检修Follow up all contract projects.跟办合约项目 。Follow up all uncompleted jobs of the previous shift.跟办上一班次未完成的工作。Check all completed projects.验收完成工程。Handle all emergency cases during the shift于当值时间内处理及解决紧急事故In case of emergency such as fire, people trapped in elevators, you must go immediately.如有紧急情况，如火警、电梯困人等，必须立刻前往事发地点。 Organize and guide duty technicians to shoot troubles.组织及指导属下员工修理故障。Analysis the causes of problems.分析故障原因。Keep in touch with Manager On Duty at all times.随时与值班经理保持联系。Respond to the department's call when an emergency occurs in the hotel or there is a need for guest services.当酒店发生紧急情况或对客服务需求时须响应部门的召唤。 Ensure the daily operation efficiency within engineering department确保工程部日常运作效率Ensure all associates are aware of role and responsibilities and operate within their guidelines.确保员工明确知晓自己的职责并严格履行。Supervise the associates perform as the rules made by the hotel, inspecting the attendance.督促员工遵守酒店规章制度，检查员工考勤记录。Perform the safety operation procedure strictly, Inspect the security protection, correcting when the problem influences the security of associates.严格执行安全生产操作程序，检查安全防护情况，发现危及员工的安全隐患并及时整改。Distribute jobs effectively, closely supervise the working progress of Engineering associates.有效地分配工作,密切监督属下员工的工作进度。Inspect the working of maintaining, follow up on the maintaining that haven’t finished yet.每天检查工程维修，跟踪尚未完成的维修任务。Inspect the working records of associates.检查员工的工作记录。Inspect the records of working shift of the duty engineer and supervisor.检查值班工程师、主管的交接班记录。Solve all engineering related problems.解决各项所有工程问题。Deal with the problems discovered in the task.及时处理工作中发现所有问题。Inspect all the operation records.检查所有运行记录。Make good records while on duty, and no shift if some serious problem exists or is not resolved. 做好当班工作记录，若出现重大问题，在问题没有解决前，不能进行交接班。Report when complete the assigned task. On duty work which has not been completed must have full reason, and also write the clear reason in on-duty log.完成分配的任务后报告。未完成的值班工作必须有充分的理由，并在值班日志中写明原因。Make good records while on duty, and no shift if some serious problem exists or is not resolved. 做好当班工作记录，若出现重大问题，在问题没有解决前，不能进行交接班。Encourages empowerment amongst all associates within designated boundaries鼓励在指定的范围给员工授权。Be responsible for the management of the storage department, ensuring all the materials in the storage are safe when the controller of storage is off duty.在仓库管理员下班后，负责工程部仓库的管理工作，保证仓库及存放物品的安全，参加酒店和部门安排的其他培训。Offer relevant training to core associates.提供培训予以部门骨干员工。The hotel and the department arranged other training.参加酒店和部门安排的其他培训。Ensure department cleanliness is maintained at all times.随时注意保持部门的清洁卫生。Shoulder the supervisor’s responsibility when he is not available, accomplish the job with team members and solve the emergency.上级主管休假时，主动承担其工作，带领团队员工完成计划内工作或处理突发事件。 Control the energy resource and the system maintaining控制能源和系统维护保养Inspect the recording and the operation of equipment, improving when the resource is found wasted.检查能源使用记录及设备运行情况，发现浪费及时调整和整改。Improve the equipment of the wasted resource. Put forward the measures of improvement when the equipment is illogical.改善和调试资源浪费的设备。设备运行不佳时，提出改进的措施。Ensure all the materials are enough in the storage, paying attention to the consumption of the maintaining materials.注意控制维修材料损耗，保证各类材料有正常的备仓。To participate in the major transformation and technology promotion of the hotel system equipment actively. To make reasonable suggestions for related equipment defects, and perfect them.积极参与酒店系统设备的重大改造和技术推广。对相关设备缺陷提出合理建议并加以完善。Carrying out the energy control plan by the hotel and the department.执行酒店和部门制定的能源控制计划。Make reasonable applications for the purchase of supplementary materials and tools needed internally.合理地申请采购补充内部所需物资及工具。Supervise the usage of materials and tools by the regulatory authorities, control the quantity of purchases, and advocate that employees "repair and reuse ".监管部门物料及工具使用情况，控制采购数量，倡导员工“修旧利废"。Offer rapid service to all departments确保提供快捷的服务于各部门Ensure the service supplied to each department is efficient, keeping the communication in good condition.确保为各个部门提供有效的服务,保持良好的工作沟通。