The incumbent is responsible for the servicing andmanagement of specific accounts within an assigned area.  They will assist the Director of Sales infocusing and motivating the sales team to achieve the room night goals fortheir particular market segment as laid out in the Marketing Plan. 负责所指定市场客户的维护和管理，协助销售总监，按照销售计划，通过激励其他销售人员的方法，完成本市场划分区域的销售目标。 Duties and Supporting Responsibilities Explore new sources of business by developing new contacts Be responsible for room night and revenue production from allocated accounts Monitor competitors’ performance where it relates to their particular market segment Entertain executives and secretaries of potential travel companies and in-house guests to ensure future business for the hotel Conduct on-site inspections for the existing or prospective travel influencers, decision makers and end users Be aware of current market trends and supply competitor activity information to the Director of Sales & Marketing Participate in sales trips and, when required, complete all sales reports within 1 week of trip Prepare weekly sales call reports Perform other tasks, projects and assignments as designated by Hotel Management   Job Requested Minimum 3-year relevant working experience in the international hotel industry. Possess a friendly, energized and outgoing personality. High flexibility and ability to work under pressure. Excellent presentation and proactive communication skills in both verbal and written in English and Chinese.  Knowledge of Luxury Agent and other responsible market segment.

岗位职责： 1、确保所有的维修和预防维修计划都在该班内按时执行。 2、接受，分配并且跟进所有的工作单核维修单。 3、处理技术图纸，以及备货的记录和库存。 4、故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。 5、在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6、督导重要维修及增改工程施工，控制质量与进度。 7、协助外施工单位在本酒店的施工，保证工程质量。 8、确保本酒店各系统当值期间所管辖范围的各种设备及附属设备的安全运行。发现误差和问题立即组织人员纠正和处理。 9、如有紧急情况，必须立刻前往。 岗位要求： 1、3年以上同等岗位工作经验 2、具备机电维修，维护和锅炉维护知识和技能。 3、能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、有效组织能力与领导力，识别与解决问题能力。

岗位职责： 1. 丰富的酒水知识，熟悉调酒制作工艺流程，确保酒水的质量 2. 不断尝试新配方和创意，为客人带来独特的饮品体验 3. 熟悉各类酒的历史，特点和口味，根据客人要求或心情给客人合理推荐饮品 4. 负责吧台酒水的申领、采购，补充和日常保管及盘点工作 5. 做好吧台设备、用品的保养以确保其正常运转 6. 以友好专业的态度为客人提供优质的服务，可以妥善处理客人的投诉 岗位要求： 1. 熟练掌握调酒相关技能，相关工作2年以上经验 2. 熟悉酒店大堂吧或酒吧吧台运作 3. 良好的沟通能力和团队合作精神 4. 热爱酒店调酒行业

岗位职责 1、督导公区日常运作，积极主动并及时地判断出需要特别注意及需采取行动的区域。 2、要公平对待上级和下级，确保和前厅部内部及与其他部门保持有效的沟通。 3、协调与客人之间的关系，积极响应客人需求。 岗位要求 1、至少两至三年国际性酒店前厅部工作经验 2、沟通协调能力佳，有责任心，工作主动 3、流利的口语及良好的英文书面表达能 4、能适应灵活的工作时间，能适应倒班工作

·        确保酒店最基本的品牌标准都要被贯彻执行。 Ensuresthat minimum brand standards have been implemented. ·        根据所定的程序引领并接受点菜及为客人服务食品及饮料。 Seats,takes orders and serves food and beverage to guest according to the establishedsequence and procedures. ·        向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。 Clearsand resets counters or tables at conclusion of each course. ·        对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Maintainspar stocks of all equipment and guest supplies as required. ·        在每次用餐结束后清理台面或餐桌并重新摆台。 Havea thorough knowledge and understanding of all food and beverage items in themenu and the ability to recommend Food and Beverage combinations and up sellalternatives ·        以支持和灵活的态度与其他员工紧密合作，着眼于整个餐厅的成功和酒店客人的满意度。 Worksclosely with other employees in a supportive and flexible manner, focusing onthe overall success of the hotel and the satisfaction of hotel guests. ·        按照要求维持所有物品和餐厅用品的标准库存量。 Clearsand resets counters or tables at conclusion of each course. ·        完全了解和熟练操作点单系统的各方面。 Fullyconversant with all aspects of the order System. ·        按照客人消费的项目计算账单费用及核对账单 ·        Computes bill andaccepts payment ·        按财务要求执行收银职能。

1.招呼宾客、登记宾客入住和为宾客结账，同时确保达到全部服务标准 2.悉心为客人提供有关酒店设施的信息，并提供相关帮助 3.为寻求接待台帮助的每位宾客提供相应服务 4.通过升档销售技巧向宾客推荐高档客房，推动利润增长 5.遵循部门政策、流程和服务标准 6.遵循所有安全政策  7.上级主管安排的其它任务 8.始终如一地提供专业、友好和周到的服务

有良好的英文沟通能力。 工作认真负责，以积极友好的态度为客人提供服务。 具有酒店相应的工作经验者优先。 Have good English communication skills. Serious and responsible work, with a positive and friendly attitude to provide service for the guests. Hotel related working experience is preferred.

【岗位职责】 1、负责酒店暖通系统（HVAC）及电气设备的日常巡检、维护与保养工作，确保设备正常运行 2、及时处理暖通及电气设备的突发故障，快速响应并解决技术问题 3、定期检查空调、通风、供暖、给排水等系统，记录运行数据并提交报告 4、协助完成设备设施的预防性维护计划，参与年度大修及技术改造项目 5、严格执行安全操作规程，确保工作过程符合行业标准及酒店安全规范 6、管理设备备件库存，提出采购建议并协助验收新到设备 【岗位要求】 1、具备暖通、电气或相关设备维护基础知识和实操能力，持有相关职业资格证书优先 2、能独立完成暖通/电气设备的常规检修及简单故障排查 3、了解空调机组、水泵、风机、配电系统等酒店常见设备的工作原理 4、具备基本工具使用能力（万用表、压力表、电焊设备等） 5、身体健康，能适应倒班工作制及紧急抢修任务 6、工作细致认真，具备团队协作意识和服务精神

【岗位职责】 1、负责前台接待工作，为宾客提供入住、退房、问询等专业服务； 2、准确处理客房预订信息，及时更新房态并协调相关部门； 3、熟练操作酒店管理系统，确保账务及宾客信息的准确性； 4、协助处理宾客投诉及特殊需求，提供高效解决方案； 5、维护前台区域整洁，确保服务环境符合酒店标准； 6、执行现金及信用卡交易，严格遵守财务流程； 7、配合团队完成日常运营任务及临时安排的工作。 【岗位要求】 1、具备良好的服务意识与沟通能力，能灵活应对各类宾客需求； 2、普通话流利，基本英语交流能力优先； 3、能适应倒班工作制（含夜班），抗压能力强； 4、熟练使用办公软件，有酒店管理系统经验者优先； 5、注重细节，具备团队协作精神及责任心； 6、无经验者可培训，有酒店前台或服务行业经验者优先。 [Job Responsibilities] 1. Responsible for front desk reception work, providing professional services such as check-in, check-out, and inquiries for guests; 2. Accurately process room reservation information, update room status in a timely manner, and coordinate with relevant departments; 3. Proficient in operating hotel management systems to ensure the accuracy of accounting and guest information; 4. Assist in handling guest complaints and special needs, and provide efficient solutions; 5. Maintain the cleanliness of the front desk area and ensure that the service environment meets hotel standards; 6. Execute cash and credit card transactions, strictly follow financial procedures; 7. Cooperate with the team to complete daily operational tasks and temporary arrangements. [Job Requirements] 1. Having good service awareness and communication skills, able to flexibly respond to various guest needs; 2. Fluent in Mandarin, basic English communication skills are preferred; 3. Able to adapt to shift work (including night shifts) and have strong stress resistance; 4. Proficient in using office software, experience in hotel management systems is preferred; 5. Pay attention to details, possess teamwork spirit and sense of responsibility; 6. Inexperienced individuals can receive training, while those with experience in hotel front desk or service industry are preferred.

【岗位职责】 1、全面负责宴会和会议，展示会等的推销、预订工作； 2、定期进行宴会及会议市场的工作总结、分析及市场调研活动 3、听从销售直属领导安排，完成会议市场的销售任务； 4、安排布置并督导运营人员的正常工作； 5、建立改善宴会日记、宴会订单和预报单的存档记录，使之成为有效的工作管理手段； 6、与销售总监、餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对宴会的组织及执行有丰富的经验； 3、具有较强的自我管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

【岗位职责】 1、根据部门总体市场策略编制自己分管市场的销售计划。 2、对本市场中的客源大户要熟悉他们的基本情况，随时关注其变化并适时做出应对。 3、对新市场进行开发。 4、管理开发好自己的客户。 5、负责会议宴会的全程洽谈、报价、合同拟定及签署，确保合约条款的准确性与规范性。 6、负责酒店的宴会销售工作，积极开发潜在客户，完成宴会销售指标及营收任务 7、协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。 【岗位要求】 1、大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2、具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3、具有酒店销售工作经验，有一定的客户积累。 4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

【岗位职责】 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

Based within the Food & Beverage Department at the Mandarin Oriental, Guangzhou, The Loft Outlet Manager is responsible for overseeing The Loft Bar by providing leadership and overall supervision to our staff, ensuring a high standard of guest satisfaction while operating towards the established budgets and goals. The Loft Outlet Manager reports to the Director of Food & Beverage. 该职位位于广州文华东方酒店餐饮部，酒吧经理负责带领和监督餐厅员工的工作，确保在实现既定预算和目标的同时，达到高标准的客人满意度。酒吧经理向餐饮总监汇报工作。 Duties and Supporting Responsibilities：  Reporting to the Directorof Food & Beverage, responsibilities and essential job functions includebut are not limited to the following: Leads, motivates andinspires the outlet team to deliver exceptional service experiences in linewith the brand and outlet standards. Leads outlet team toachieve the outlet’s financial and operational targets; seeks out and reviewspotential business opportunities in line with the outlet’s financial targets. Works with directreports to develop and execute the outlet’s food & beverage promotions, isaware of the comp set and proposes ideas to continually improve the range andquality of the outlet’s products and services. Ensures an effectivecommunication flow within the outlet (e.g. pre-meal briefings, staff meetings,communication with the culinary team etc.).  Sets goals andexpectations for direct reports using the annual performance appraisal processand holds staff accountable for success & failure. The Managers keyaccountability is to ensure that his direct reports are equipped with all toolsto be successful at work. Ensures that allteam members receive appropriate and ongoing trainings to successfully performtheir job and to further develop within the food & beverage division.        Job Requested: Preferably a minimumof 5 years’ working experience in luxury hotel / established bar of which atleast 1 year in a similar capacity. A proven track record of success in asimilar role, showing the capability to build customer loyalty and guestsatisfaction, delivering, profit and controlling costs. Proficient in varioustypes of alcoholic beverages, including types, brands, brewing techniques,taste characteristics, etc. Be able to familiarize and regularly organize thewine list, supervise the quality of drinks in the bar, and ensure that all drinksare made in accordance with standard formulas and quality requirements. Establish good cooperative relationships with surroundinghotels, restaurants, alcohol suppliers, etc., carry out joint marketingactivities, achieve resource sharing and complementary advantages, and expandthe customer source channels of the bar. Highly responsible & reliable. Works well underpressure in a fast-paced environment. Ability to workcohesively as part of a team. Ability to focusattention on guest needs, remaining calm and courteous at all times. 工作职责/职位描述: 向餐饮总监汇报工作，职责和基本工作职能包括但不限于以下内容: 领导、激励和激励门店团队提供符合品牌和门店标准的卓越服务体验。 领导门店团队完成门店财务和运营目标;根据公司的财务目标，寻找并评估潜在的商业机会。 与直接下属一起开发和执行餐厅的食品和饮品促销活动，了解竞争环境，并提出想法，以持续提高餐厅产品和服务的范围和质量。 确保在餐厅进行定期的双向沟通(如餐前简报，员工会议，与厨房团队的沟通) 通过年度绩效评估程序为直接下属设定目标和期望，并要求员工为成功的绩效负责。 确保所有团队成员接受适当和持续的培训，以成功地完成他们的工作，并进一步发展他们在餐饮部的发展。 岗位要求： 5年以上豪华酒店餐饮工作经验，其中至少1年相关岗位工作经验。 在类似职位上有成功的经验，表明有能力建立客户忠诚度和客户满意度，交付，利润和控制成本的能力 精通各类酒水知识，包括酒的种类、品牌、酿造工艺、口感特点等。能够熟悉并且定期整理酒单，监督酒吧的酒水品质，确保所有饮品的制作符合标准配方和质量要求。 与周边酒店、餐厅、酒水供应商等建立良好的合作关系，开展联合营销活动，实现资源共享、优势互补，拓展酒吧的客源渠道。 高度负责和可靠。 能在快节奏的工作环境中承受压力。 作为团队的一员，能够有凝聚力地工作。 能够关注客人的需求，始终保持冷静和礼貌。

The Chief Concierge will provide supervision, direction and leadership in Concierge in accordance with the objectives, performance and quality standards established by the hotel. Duties and Supporting Responsibilities 1. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment. 2. Closely monitor individual colleague’s performance and proactively provide feedback, training, coaching and mentoring if appropriate. Responsible for colleague performance appraisal and development plan. Ensure standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations. 3. Identify training needs of the department and establish effective training programmes to ensure service standards and colleagues’ knowledge are met with required standards.  4. Liaises with Learning and Development team when planning and reviewing the training needs 5. Have in depth knowledge of directions, travel time, cost and various forms of transportations. Provide clear directions and information for all guests travelling outside the hotel 6. Maintain a good relationship with local community and service vendors to enable a smooth arrangement of tickets for theatre, sporting events, festival, exhibition, local attractions, transportation etc as well as arranging table reservations at famous restaurants 7. As the hotel ambassador always maintain an alert posture at hotel lobby be ready to offer sincere and warm services to guests 8. Work with and cooperate with Assistant Manager on handling any guest complaints and emergency situations tactfully and ensure guest satisfaction is attained with a good balance of the interest of the company. Always share, report and consult with Assistant Director of Rooms of any guest complaint/ comment/ recommendation 9. Familiar with Concierge related IT&T systems and take part in any system related activities 10. Arrange monthly meeting with service vendors to review guest satisfaction result and seek ways to continually to keep us the best 11.Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 12. Control costs and be knowledgeable on all monthly and annual targets as well as expenses. Be always creative, positive and proactive in recommending ways of achieving better business result 13. Always maintain a good work relationship with other departments   Job Requested 1. At least 6 years of relevant experiences in luxury hotel, ofwhich 3 years in a similar capacity 2. Member of Clefs d'Or 3. Excellent leadership and interpersonal skills 4. Professional appearance, demeanor, and etiquette 5. Has a long-term vision and foresight, along with outstanding organizational and management skills. 6. Strong sense of responsibility andexecution can decisively deal with complaints and emergencies. 7. Fluent in spoken English, Mandarin

Events Sales Manager/Assistant Events Sales Manager is responsible for handling events, seek for new business and maintain good relationship with clients. They will assist the Director of Events in focusing and motivating the team to achieve the sales goals. 负责协调宴会开展，以及宴会客户的开发和维护，协助宴会销售总监，完成相应的销售目标。 Duties and Supporting Responsibilities Assist in the establishment of catering sales administration, client history and tracing system within the Sales & Marketing Assist in the establishment and enforcement of catering sales proposals and communication standards Establish rolling strategic three months sales action plan for the approval of the Director of Event prior to its implementation Conduct regular sales activities to professional conference organizers, corporate meeting planners and relevant associations Conduct site inspections for and entertain existing or prospective meeting and conference influences, decision-makers and end users. Issue BEO and coordinate closely with and provide detailed information to the banquet operations in order to enable the operations to "look after" the client effectively while the event is in-house. Issue group resume and coordinate closely with other operating department (i.e. front office, housekeeping etc.) in order to enable the operations to “look after "the guests effectively while the group is in-house. Remain updated on catering menus, set-ups, services, capacities and product knowledge. Share leads and assist catering sales where appropriate. Update Delphi Sales & Catering account and contact profiles. Attend and participate in sales and business development meetings. Submit sales production and lost business reports. Provide feedback on relevant trends, competitor pricing, creative concepts and any other information that will contribute toward the achievement of by your department head. Perform any tasks as assigned by the Management   Job Requested Degree or diploma holder, preferably in hotel management and with office administration experience.    Working experience in hotel industry is an advantage. Possess energy and take great pride in serving customers. Ability to communicate and interact in English, Cantonese and Mandarin with guests, colleagues, and management in a professional manner. Well-developed customer service, interpersonal and presentation skills.     工作职责/职位描述: 协助制定宴会销售的行政工作，客户档案和追踪系统 协助制定和执行宴会销售部的各种标准格式文档 每月制定后三个月的销售计划，在得到销售及会议服务总监的批示后方可实行 负责对商务客户、使馆和商会，以及经常与本酒店合作或有意与本酒店合作的客户，进行日常销售的拜访工作 定期向会议公司的主办者，各公司签约的公关公司和各有关协会做销售拜访工作。负责向有意与本酒店合作或一些宴会活动的决策者介绍酒店的设施并进行实地考察 发放宴会单和宴会服务部紧密合作，把已经确认的最详细的活动细节传达给宴会服务部，并在会议期间负责监督和协调各部门的工作以保证活动的正常进行 发放客人团队信息，并在会议期间紧密协调各营运部门（如前厅部、客房部等）的工作以保证活动的正常进行 定期更新和审查宴会的菜单、摆台、服务、容量和产品知识 及时准确的将活动信息传达给相关的客房销售 及时更新销售部资料库内的公司和联系人的信息 参与出席销售部的客户开发会议 提交销售报表和丢失生意的报表，提供反馈意见和总结，各竞争酒店的报价，并向部门经理提供有建设性的创意和意见 执行任何管理层委托的工作 岗位要求： 大专以上学历，酒店管理专业、具备行政工作经验者优先。 有酒店行业从业经验者优先。 精力充沛且有很强的服务意识。 能以专业的沟通和互动的方式与客户、同事及领导用普通话、英文沟通。 具备良好的客户服务、人际交往及个人展示的技巧。

1.直接接收、评定和协调来自直接上级的订单(包括信息，RFPs等) 2.在接到订单后5（工作）小时内按章相关标准处理请求 3.将凯宾斯基MICE执行标准从集团要求落实在合同中 4.配合销售团队发掘潜在MICE客户 5.根据相关标准监督并维持Opera S&C系统中的输入 6.创新活动以维持持续的预定 7.创建恰当的报价书及合同 8.24小时内（一个工作日）追踪已发出的报价书，以确保客户已收到并清楚细节 9.跟进未清余额，回访客户，以求日后合作，常规竞争检查 10.审核每月的真实收益和预期目标，推荐并执行相关活动以确保酒店市场的增长，并最大化收益 11.维持LOS、CAN 和 UNC客户 12.遵守所有部门的指导方针、预收订金、确认所有付款、以及向相关人员详细安排刷卡付款事宜

岗位职责 1.执行会议、政府代表团及散客的销售及跟进接待工作。 2.组织销售代表走访客户，管理客户资料。 3.掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。 4.检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。 5.编写、修改报价信函、合同及推销文书及《备忘录》。 6.积极宣传酒店服务和设施，树立酒店形象。 7.填写《工作报表》，将工作中存在的问题反映给市场总监。 8.熟悉周边市场 岗位要求 1.大专以上文化程度；3年以上同岗位工作经验。 2.英语听说读写熟练，CET-6或以上。 3.行为举止端正大方，仪容仪表符合酒店行业要求。 4.应征者需具备以下领导素能：行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

酒店PA技工 需要熟练工 会熟练操作各种机器 以及石材保养

【西餐厅/大堂吧服务员】 通过准备食品，布置餐厅，准备餐饮设备，管理客房小酒吧和服务准备等支持工作来协助餐饮服务队伍的工作 Supports the Food and Beverage Service team by performing support duties including mise en place of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量 Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards 按照部门的规范和程序提供高标准的餐饮服务 Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 与上级领导交流有关疑难，客人意见和其它相关信息 Communicates to his/her superior any difficulties, guest comments and other relevant information 与员工建立并保持良好的工作关系 Establishes and maintains effective employee working relationships 参加和参与每日的例会和其它计划好的会议 Attends and participates in daily briefings and other meetings as scheduled 参加和参与计划好的培训课程 Attends and participates in training sessions as scheduled 确保部门的以下各项工作就绪为客人提供服务： Prepares for service by ensuring: 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 Grooming is impeccable and in accordance with ICHG personal presentation standards 设备干净 Outlet equipment is clean 设备分类且存放好 Equipment is sorted and stored 玻璃器皿擦亮 Glassware is polished 擦亮餐具 Flatware is polished 清洁瓷器 China is clean 准备好服务台 Waiter stations are prepared

按照规范和包装指导说明计划，准备并切分，订购和存储所有肉类和鱼类。保持工作区和设备的整洁和卫生。协助上级领导完成分配的烹调工作 Plan, prepare, and execute all portioning, ordering, and inventory of meats and fish in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Assist in the supervision of Line Cooks when assigned 挑选供应商并购买肉类 Selects suppliers and purchase meats: 将肉进行适当切割 Cuts meats to correct portion size 正确的包装肉类和鱼类存储和保护产品 Properly wraps meats and fish to preserve and protect the product 完成开始和结束工作及检查单 Complete opening and closing duties and checklists 按照程序(1)確保肉类，鱼类和設備的安全和正確的存儲，如刀，切肉刀和據，(2)及时高效的订购和申请用品和存货等，(3)使浪费保持在最低程度并将食品成本控制在预测成本范围内 Follow procedures to (1) ensure the security and proper storage of meats, fish, and equipment such as knives, cleavers, and saws, (2) order and/or requisition supplies, inventory, etc. in a timely and efficient manner, and (3) minimize waste and maintain controls to attain forecasted food cost 保持食品准备区的卫生标准达到国家和地方卫生局的检查标准和酒店的要求 Maintain sanitation standards in the food prep areas that meet the state and local Health Board inspection and hotel requirements 确保所有屠宰设备，包括但不限于台面，案板，磨刀器等处于正常工作状态，定期进行清洁和消毒 Ensure that all butchering equipment, including but not limited to countertops, cutting boards, sharpeners, etc., is in proper operational condition and is cleaned and sanitized on a regular basis 保持高标的准个人卫生 Maintains high standards of personal hygiene

【岗位职责】 1、根据董事长的要求，协助起草综合性的业务报告、计划、总结、决议简报及本部门的公文函件。 2、参加行政例会和综合办会议，做好会议记录，了解各项决定、决议的贯彻情况，并及时反馈信息。 3、汇总各类报表，做好相关记录。 4、协助董事长做好日常接待、来访等有关事宜。 5、负责董事长办公室文件文件管理。 【岗位要求】 1、本科及以上学历，海外学历背景。 2、具有秘书或行政助理工作经验优先。 2、了解服务业相关知识，具有酒店业/地产业工作经历优先。 3、形象良好，懂得接待礼仪、礼节。 4、具有较好的协调沟通能力。 5、有较好的文字组织能力，能撰写各类应用文稿及计划、总结、报告等。 6、熟练掌握电脑操作。

【岗位职责】 1、掌握客情和菜单，负责备齐加工原料。 2、指导摘菜工工作，负责按加工规格要求对原料进行切割、浆制。 3、负责对腌制食品的原料加工，并根据用量进行适当添补加工，保证一定的周转库存量。 4、与切配岗、点心岗及冷菜岗，密切联系，保证提供加工原料及时适量，不断改进加工工艺，提高出净率。 5、随时保证本岗位的卫生整洁，及时清运垃圾。 6、合理使用和维护好所用器械设备，妥善保管加工用具。 7、及时妥善保藏未加工及加工好的原料，杜绝浪费。 8、负责每日各点所需已加工原料的发放。 9、负责每日菜肴盘饰用品的加工雕刻。 10、完成三砧交办的其他工作。 【岗位要求】 1、热爱本职工作，工作认真踏实。 2、懂得各类原料的加工方法，熟悉宾馆菜肴的加工规格标准。 3、具有熟练的刀工技术。 4、身体健康，精力充沛。

§ SCOPE 范围 Produces Public Relations Plan which promotes and maintains good publicrelations in order to maintain the prestigious image of the hotel. Dutiesinvolve planning, directing, controlling, coordinating and participating in allPublic Relations activities. 制作公关计划，促进和保持良好的对外关系，以保持酒店的声望。具体任务包括计划、指导、管理、协调和参与所有公关活动 PRINCIPAL RESPONSIBILITIES 主要职责 ·          Develops media contacts, plans press conferences andother press activities. Acts as hotel’s liaison with media to promote goodpublicity and counteract bad publicity. 与媒体人士联系，策划新闻发布会以及其它新闻活动。代表酒店与媒体联系，以促进良好的公关形象，抵销一切不良影响。 ·          Develops and organizes promotional activities,coordinates with departments concerned; invites VIPs and media to promotionalactivities; prepares and issues press releases 开发和组织促销活动，与相关部门协调，邀请嘉宾和媒体参与促销活动，准备并进行新闻发布。 ·          Establishes sales leads from the study ofmagazines, newspapers and form personal contacts; coordinates sales leads withBanqueting and Sales Departments 通过杂志、报纸和个人关系发现销售机会，与宴会及销售部就销售机会进行协调。 ·          Disseminates corporate press releases toappropriate local trade and consumer media 向合适的当地商业和消费者媒体发布公司的新闻。 ·          Establishes a programme for sending promotionalnews to trade publications on a regular basis releases covering special events,promotions, etc. 建立向行业出版物定期发送促销新闻的机制，新闻内容包括特别活动和促销活动等。 ·          Prepares promotional press releases onpersonalities among guests and employees of the hotel and on newsworthy eventsin the hotel. 在酒店的客人和员工中及酒店內开展的活动中公布促销信息。 ·          Provides information to other departments onactivities within and outside the hotel which may be useful when dealing withguests. 向其它部门就酒店内外的活动提供信息，这些信息可能会在与客户交往中发挥作用。 ·          Accepts clients and media complaints, requests, andinquiries and coordinates handling with departments concerned. 接受客户和媒体的投诉、申请和询问，并协调相关部门进行处理。 ·          Maintains good public relations by extendingpersonalized service to VIPs. e.g. following up on reservations for VIPs,assisting in greeting VIPs and groups upon their arrival, sending welcomeletter to VIP guests. 通过向贵宾提供人性化的服务保持良好的公共关系。例如，为贵宾的预订提供后续服务，在贵宾及其随行人员到酒店时协助欢迎活动，向贵宾赠送欢迎信。 ·          Maintains clipping files pertaining to the hotel(s)based on daily perusal of the media. 每日浏览媒体并保留与酒店相关的新闻剪辑。 ·          Maintains mailing list/contact file. 保管邮寄名单和联络档案。 ·          Maintains hotel photo file. 保管酒店照片档案。 ·          Develop hotel gifts and giveaways. 准备酒店礼品和赠品。 ·          Builds profile within local market place throughattendance at various events and local market place. 通过参与当地市场的各种活动在当地市场上树立良好形象。 ·          Co-ordinateshotel photography when required. 如有需要，协调酒店的摄影活动。 ·          Monitorsawareness of competitor activities and use information when developing PR strategies. 观察竞争对手的活动并利用此类信息发展公关战略。 ·          Plansand coordinates sponsorship activities. 策划和协调赞助活动。 ·          Workswith Director ofCommunications on manpowerplanning and management needs. 和传媒总监一起进行人力规划和管理需求。 ·          Workswith Director ofCommunications in thepreparation and management of the marketing budget. 和传媒总监一起编制和管理部门预算。 ·          Perform any duties assigned by the Managementdeemed necessary. 执行任何管理层交付的工作。 § REQUIRED QUALIFICATIONS 资历要求 Required Skills技能要求 ·          Demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company. 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·          Problem solving, reasoning, motivating,organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。 ·          Proficient in the use of MicrosoftOffice. 精通微软办公软件。 ·          Good English and Chinese writingskills. 良好的中英文写作技能。 ·          Fluent in both English and Mandarin is a must, speaking other languages is a plus.     能流利使用英文和中文，会其他语言尤佳。 Qualifications 学历 ·          Bachelor’s degree in MassCommunications or related field.  具有大众传播或相关领域的学士学位。 Experience 经验 ·          2-3 years ofrelevant working experience in the same position in a 5 star internationalbranded hotel orcomparable industry related experience. 具备在5星级国际品牌酒店2-3年相关的工作经验，或与此相当的工作经验。 Key Metrics 主要绩效指标 ·          No. ofmonthly media exposure from news release, editorial or promotion activities 新闻稿，软文介绍或促销活动中得到的月度曝光数量。 ·          Success ofa PR event or promotion 公关或促销活动的成功

岗位职责 1. 保存以前、现有客户的资料和档案。 2. 安排销售拜访及回签销售协议，在酒店接待重要客户。 3. 记录上月的销售活动或其它相关活动。 4. 向部门负责人提交拜访概况的报告，提交月销售拜访计划。 5. 每月提交客人客房使用量的总结报告。 6. 每周提交竞争对手情况报告。 7.完成每月的销售目标考核。 岗位要求 1.大专及以上文化程度；相关岗位工作经验。 2.熟悉酒店领域的销售工作。 3.有广州南沙/番禺区商务酒店经验优先。 4.有较强的团队合作意识。  5.熟悉市场销售部的业务。 6.具有良好的公关和社交能力。 7.形象气质较好。