岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理前台工作中的差错，处理宾客有关投诉。 4、负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、大专以上学历，有同岗位工作经验2年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

负责酒店事业部（旗下3家酒店）的财务部统筹管理工作，基于公司的业务发展战略，建立和维护各类关系，包括不限于银行、基金、信托、合作企业等金融机构、合作方及资方，助力公司经营目标的达成，维护公司利益。 Responsible for the overall management of the financial department of the Hotel Division (three hotels under the company), based on the company's business development strategy, established and maintained various relationships, including but not limited to banks, funds, trusts, cooperative enterprises and other financial institutions, partners and investors, to help the company achieve its business objectives and safeguard the company's interests. 职责义务： Duties & Responsibilities:  1.督促酒店建立健全会计核算制度，检查会计制度的执行情况，对会计核算工作的质量进行监督。 Urge the hotel to establish and improve the accounting system, check the implementation of the accounting system, and supervise the quality of accounting work. 2.督促酒店建立健全财务管理制度，完善财务监督机制，检查酒店执行国家财经法律、法规、制度及遵守财经纪律情况，对财务活动的合法性进行监督。 Urge the hotel to establish and improve the financial management system, improve the financial supervision mechanism, check the hotel's implementation of national financial laws, regulations and systems and compliance with financial discipline, and supervise the legality of financial activities. 3.审核酒店拟订的年度财务预、决算方案，资金使用和调度计划，筹资、融资和投资计划，利润分配或弥补亏损方案。 Review the annual financial pre-budget and final account plan, fund use and scheduling plan, financing, financing and investment plan, profit distribution or loss making plan formulated by the hotel. 4.对酒店产权转变、资产核销、资产重组、对外投资、债务担保、资产抵押等重大财务活动的决策程序和实施执行情况进行监督。 Supervise the decision-making procedures and implementation of major financial activities such as hotel property rights transformation, asset write-off, asset reorganization, foreign investment, debt guarantee, asset mortgage, etc. 5.审核酒店财务报告，评价和报告其经营管理业绩。与酒店总经理一起，共同对财务报表和报告的质量负责。 Review the hotel's financial reports, evaluate and report its operating and management performance. Together with the hotel General Manager, responsible for the quality of financial statements and reports. 6.与酒店总经理联合审批规定限额范围内的公司经营性、融资性、投资性（对外、对外）支出； 对酒店授权范围内的贷款担保事项负责。 Jointly approve the company's operating, financing and investment (external and external) expenditures within the prescribed limits with the general manager of the hotel; Responsible for the loan guarantee matters within the scope of the hotel's authorization. 专业知识技能： Job Knowledge / Skill: 1.财务管理、会计、金融相关专业。 Major in financial management, accounting and finance. 2.具有3年以上财务负责人工作经验。 More than 3 year working experience as a financial officer. 3.通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识。 Have a good knowledge of finance, accounting, finance, tax, legal knowledge and basic computer application knowledge. 4.熟练运用会计电算化，熟练使用财务软件。 Skilled in accounting computerization and financial software. 5.具有一定的外部关系协调和统筹管理能力。 Have certain ability of external relationship coordination and overall management. 6.良好的团队领导力、协作能力，优秀的沟通、分析能力，对企业忠诚度高。  Good team leadership, collaboration skills, excellent communication and analysis skills, and high loyalty to the enterprise.

【岗位职责】 1、可接受寒假工； 4、月休4天，每天工作8小时。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、过年期间可上班，2月底离职；

岗位职责 1.在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。  2.提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3.协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4.协调各部门关系。  5.研究市场发展趋势和客户需求，推出符合市场趋势的酒店产品。  6.审定酒店的市场营销方案，和客户满意度，不断提高酒店整体经营状态和水平。  7.提高酒店的管理水平、服务质量。  8.协助总经理负责酒店人才培养，提高酒店整体管理水平，员工素质和服务质量。 任职条件 1 大专及以上学历，酒店管理等相关专业。  2 工作经历主要为国际品牌酒店，具备同岗位工作经验。  3 具备丰富的酒店筹建筹开工作经历，并担任关键岗位角色。  4 熟悉酒店各部门服务及管理流程，尤其具备丰富的房务体系专业知识。  5 善于管理和经营团队，事业心强，富有激情。  6 有较强的适应、沟通、计划、决策和综合判断能力。  7 英语可作为工作语言。  8 能服从岗位工作安排，职业形象较好。 具体工作城市和业务，将会根据实际情况进行安排和确认。 请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

餐饮总监作为酒店行政委员团队一员共同为酒店做出关键性战略以及运营决策。主要负责餐饮运营包括所有餐厅，厨房，酒吧以及酒廊，宴会，送餐服务及酒吧。 The Director of Food and Beverage formspart of the Hotel Excom team who collectively make key strategic and operationaldecisions for the Hotel. The Director manages the Food & Beverage Operationwhich includes all restaurants, kitchens, bars & lounges, banqueting, roomservice and private bars. The primary responsibilities for this position are toensure our guests receive the highest level of food quality and service, manageand develop a team, devise and monitor an annual budget, manage labor controland operating expenses and develop relationships with key suppliers andindustry associates. 职责义务： Duties & Responsibilities: 1.始终提供专业的，良好的服务。 Consistently offer professional, friendly andengaging service. 2.领导管理餐饮部门每天的运营，确保所有服务达到标准。 Lead and manage the day to day operations ofthe Food & Beverage Division ensuring all service standards are followed. 3.制定新的促销，菜单以及革新理念；创造一个满意的美食目的地提供给酒店以及外来客人。 Drive innovative promotions, menus andconcepts; creating a F&B destination of choice for both Hotel and externalguests. 4.领导以及支持所有餐饮部门达成财务运营指标。 Lead and support all Food & Beveragedepartments in the achievement of their financial and operational targets. 5.准备年度预算以及管理执行。 Prepare annual budgets and administer in afiscally responsible manner. 6.有效的执行控制餐饮，人工以及运营费用。 Implement effective control of food, beverage,labour and operating expenses throughout the F&B division. 7.帮助准备年度战略计划以及完成目标。 Assist in the preparation of the annualstrategic plan and achieve the goals and targets therein. 8.确保客人服务标准的执行以及始终如一的寻找方法提升产品服务创造利润。 Ensure the implementation of standards in guestservice and constantly seek out ways to improve product and service as well asincrease volumes and profits. 9.监督筛选，培训以及同事的发展确保招聘的有效完成。 Oversee the selection, training and developmentof all Colleagues to ensure timely recruitment and career growth. 10.跟进部门政策，程序以及服务标准。 Follow department policies, procedures andservice standards. 11.跟进所有的安全政策。 Follow all safety policies. 12.其他任务的分配。 Other duties as assigned. 专业知识技能： Job Knowledge / Skill: 1.个人需具备强大的餐饮知识，创造力天赋，具有丰富的奢华及地标酒店餐饮经验，具有良好的商业头脑，良好的工作职业道德，以及管理能力。 The individuals who have a solid knowledgeof food & beverage, have creativity and flair, rich experience in luxuryand landmark hotels, and are able to evidence good business acumen, a strongwork ethic and people-management skills. 2.具备10年以上餐饮行业经验管理经验，大学文凭，具有专业的酒店饭店管理以及商业管理能力，或者类似要求的经历。 At least 10 years of management experiencein the catering industry, university diploma, professional hotel management andbusiness management, or similar experience. 3.熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 Familiar with the whole process of food rawmaterial procurement, storage, kitchen production and restaurant service, goodat arranging all aspects of the work, to ensure the coordinated development ofcatering management. 4.具有创造性，熟识江浙沪市场并能洞察本地及国际餐饮潮流趋势。 Creative, familiar with Jiangsu, Zhejiangand Shanghai markets and insight into local and international restaurant trends. 5.爱护和关心员工，有激励和调动员工积极性的能力。 Caring and caring for employees, have theability to motivate and motivate employees.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned.

Pre-opening project in Yangtze River Delta 长三角地区筹备酒店项目预备人才 About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: - Provide functional direction to hotel sales and marketing leadership within assigned region to optimize results through proactive planning and execution of marketing and sales plans and strategies which ultimately stimulate demand for room nights, drive incremental revenues, and drive market share; - Produce the Annual Revenue Plan, Marketing Budgets and Forecasts; - Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.; - Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media; - Responsible for property adherence to Sales SOPS, Sales Systems, Sales standards and Programs; - Work as an integral member of the development and asset management team, in seeking new business opportunities and delivering data as required to assist in decision making as well as presenting to prospective owners of new projects; - Work with Revenue Management as needed on Market Analysis to provide Competitive information for strategies planning, advise Customer research trending for existing, new development and pre-opening hotels. Qualifications: · Luxury Hospitality segment experience will be preferred. · 3+ years as Director of Sales & Marketing at international hotels. · Pre-opening experience will be preferred. · Strong interpersonal skills & leadership. · Good knowledge of Revenue Management. · Achieves goals and objectives and manages with regular performance checks. · Fluent written & spoken English. . Familiar with Yangtze River Delta market will be highly advantageous.

岗位职责：1、负责全渠道预订的实时接收、确认、修改、取消、录入PMS系统； 2、接收并处理各门店或会员中心的call-in需求，并按集团标准进行下派； 3、严格执行集团调价指令，在规定时间内完成OTA后台价格、包价、促销活动的调整； 4、执行“双人核对”机制，确保每次调价都准确无误； 5、每日定时核对PMS与各渠道的房态、房价、保留房数量，发现差异立即上报并处理； 6、监控各渠道订单流入情况，协助主管与OTA区域经理沟通，处理日常渠道问题； 处理客人关于预订的邮件、电话问询，提供专业、友好的服务。将客人的特殊需求（如高楼层、连通房、纪念日布置）清晰备注至PMS，并与目的地酒店前台沟通确认。 上班时间：8:30-22:00（做一休一

招聘西厨房热菜副厨师长1名，欢迎自荐/推荐！ It is the mission and intent of this position to assist the Sous Chef to Management and Leadership of a smooth running Culinary Operation and Maximize the highest level of standards at the Kitchen of the Hotel.                此职务的使命和目标是协助厨师长管理领导酒店厨房良好运营和最大限度地提供最高标准的服务。 1.Attend Daily Chef Briefings in the absence of the Sous Chef. 在厨师长缺席的情况下出席每日厨房会议。 2.Can be asked to work for off site events. 可以被要求进行外卖工作。 3.Can be asked to complete tasks and jobs outside the kitchen areas. 可以被要求在厨房以外的地点完成工作。 4.Can be utilised during inventories. 可以被要求进行盘存工作。 5.Preperation of menus as per request, in timely fashion. 及时的按要求准备菜单。 6.Close working relationship with the Stewarding Department to ensure high levels of cleanliness and low levels of lost and breakages. 与管事部紧密的工作关系确保高质量的清洁和最低程度的破损。 7.Purchase and control of produce. 采购和控制产品。 8.Coordinate, organize and participate in all production pertaining to the kitchen. Checks and follow-up on the mise-en-place of the ala carte menu and daily menus, seasonal specials. Maintains the standards of preset recipes, portion control and costing at all times. 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准，份量和成本。 9.Keeps discipline and proper work practices for himself and the team members assigned to him at all times. Also checks on personal hygiene, clean uniforms, sanitation and cleanliness of the workstations, sanitation of the work tools. Be aware of the dangers of contaminated food and the needs to proper checking and turnover of the mise-en-place in the refrigerators. Reports to the Executive Chef on any problems to take appropriate actions. 时刻保持自己和所管辖的员工的纪律性和适当的操作。并且检查个人卫生、整洁的工服、操作台的   整洁和卫生、清洁的器具。知道污染食品的危险和适当检查，彻底清理冰箱的需要。向行政总厨汇报所有的问题并采取适当的行动。 10.Works closely with the Sous Chef on determining the quantity of food items and mise-en-place to be produced, bought or prepared for that day. With a view to exercise the maximum control on wastage and achieve optimum profitability. 紧密配合厨师长对于当天食品数量的定购。最大限度的杜绝浪费已获得最佳的收益率。 11.Checks all equipments belonging to his department and make sure that all are in good working order, and if necessary reports to the Sous Chef for any faults and problems to be solved. Prepares the necessary work orders to the Engineering department. 检查所有归属于该部门的设备，确保所有设备正常运转，如果需要向厨师长汇报所有问题。准备递送工程部门的维修单。 12.Monitor food quality and quantity to ensure the most economical usage of ingredients. 监控食品的质量和数量是确保最大限度的节约原材料。 13.Check the quality of food prepared by team member to the required standard and make necessary adjustments. 检查员工准备的食品质量按需求标准和做出必要的调整。 14.Monitors the overall food operation and ensures that food items are being prepared in a timely and correct manner. 监控整个食品操作并确保食品按时和正确地操作。 15.Responsible for overseeing the cleanliness, hygiene and maintenance of the kitchen and undertakes steps necessary to maintain the highest possible standards in this area. 负责察看清洁、卫生和厨房维护，并采取必须的步骤保持区域最高的标准。 16.Controls, monitors and is responsible for the optimum food cost to yield the maximum amount of outlet profit and maximum guest satisfaction. 控制、监控和负责获得最佳的成本控制以获得各部分的最佳收益和最佳客人满意度。 17.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Shangri-La Yiwu 义乌香格里拉 Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium. Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows. The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu・Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate. 香格里拉位于城市地标建筑-义乌世贸中心，地处金融商务区核心地带，集住宅、商业、办公、购物、娱乐于一体的多功能城市综合体。主楼楼体高达215米，取自谐音“爱义乌”。香格里拉与义乌国际商贸城一区隔街相望；毗邻国际博览中心及梅湖体育馆。 香格里拉9层至38层，由豪华客房（建筑面积不小于48㎡）及综合型服务式公寓（建筑面积不小于72㎡）组成。入住宾客可凭窗可远眺义乌江江景及国际商贸城。 设有红堂、食尚汇、醉西湖・越绣灶等多个餐厅。无论是传统西式零点，还是中西日式融合美食畅飨，亦或是中国烹饪大师主理精致融合江浙菜，香格里拉总有一款美味惊艳您的味蕾。   We are currently looking for a Service Leader/Service Associate - Secretary to join our team.   1.Handles all appointment requests for superior and schedule accordingly. 2.Maintains good relationships with colleagues and contributes to team spirit. 3. Interacts with other departments to provide additional or specialized guest services. 4. Handles equipment with care and practice economy / recycling of office materials whenever possible. 5. Maintains general cleanliness of the office. 6.Other duties as instructed by the Manager.                          We are looking for someone who: 1.Oral and Written fluency in English; 2.1 years secretarial experience; 3.Displays initiative; 4.Familiar with computer operation.     工作概述： 1.按照上级和相关日程的要求，安排所有的会见。 2.与同事保持融洽的关系，为提高团队的士气做出贡献。 3.与其它部门通力合作，为客人提供额外的或特色服务。 4.小心操作设备，尽可能地节约/循环利用办公材料。 5. 保持办公室的整体清洁。 6.完成由总监指派的其它工作。     岗位要求： 1. 流利的英语口语与书面能力； 2. 1 年的秘书工作经验 3. 工作积极主动 4. 熟练操作计算机。   If you are the right person, what are you waiting for？ Click the apply button now！

【​岗​位​职​责​】​ ​ ​ ​1​、​负​责​酒​店​工​程​部​的​日​常​管​理​工​作​，​确​保​酒​店​设​施​设​备​的​正​常​运​行​和​维​护​；​ ​ ​ ​2​、​制​定​并​执​行​设​备​维​护​保​养​计​划​，​定​期​检​查​、​维​修​和​保​养​酒​店​各​类​设​施​，​包​括​水​电​、​空​调​、​消​防​、​电​梯​等​系​统​；​ ​ ​ ​3​、​及​时​处​理​突​发​性​设​备​故​障​，​协​调​相​关​部​门​快​速​解​决​问​题​，​确​保​酒​店​运​营​不​受​影​响​；​ ​ ​ ​4​、​监​督​和​管​理​工​程​部​员​工​的​工​作​，​合​理​安​排​任​务​，​确​保​工​作​高​效​完​成​；​ ​ ​ ​5​、​负​责​工​程​部​物​资​的​采​购​、​库​存​管​理​及​成​本​控​制​，​确​保​设​备​维​修​材​料​的​及​时​供​应​；​ ​ ​ ​6​、​配​合​酒​店​其​他​部​门​完​成​相​关​工​程​改​造​或​设​备​安​装​调​试​工​作​；​ ​ ​ ​7​、​确​保​工​程​部​工​作​符​合​国​家​相​关​安​全​法​规​及​环​保​要​求​，​杜​绝​安​全​隐​患​。​ ​ ​ ​【​岗​位​要​求​】​ ​ ​ ​1​、​具​备​较​强​的​工​程​设​备​管​理​能​力​，​熟​悉​酒​店​设​施​设​备​的​运​行​原​理​及​维​护​流​程​；​ ​ ​ ​2​、​具​备​良​好​的​团​队​管​理​能​力​，​能​够​有​效​协​调​和​指​导​工​程​部​员​工​完​成​工​作​任​务​；​ ​ ​ ​3​、​具​备​较​强​的​应​急​处​理​能​力​，​能​够​快​速​判​断​并​解​决​突​发​性​设​备​故​障​；​ ​ ​ ​4​、​具​备​一​定​的​成​本​控​制​意​识​，​能​够​合​理​规​划​工​程​部​预​算​及​物​资​采​购​；​ ​ ​ ​5​、​工​作​认​真​负​责​，​具​备​较​强​的​抗​压​能​力​和​责​任​心​；​ ​ ​ ​6​、​持​有​相​关​职​业​资​格​证​书​（​如​电​工​证​、​空​调​维​修​证​等​）​者​优​先​考​虑​。​

岗位职责 1. 运营管理与服务标准 1.1全面负责前厅部、宾客关系、GRO（宾客关系主任）、礼宾部等所有前台区域的日常运营、服务标准与工作流程。 1.2制定、审核并持续优化前厅部各项SOP（标准操作程序），确保其符合奢华酒店的品牌标准。 1.3定期巡查大堂、前台、礼宾台、宾客休息区等公共区域，确保环境、设施及员工状态符合最高标准。 1.4处理宾客的严重投诉和紧急情况，具备出色的危机公关能力，并能将投诉转化为提升服务的机会。 2. 宾客体验与关系维护 2.1主导打造个性化、定制化的奢华宾客体验，深度理解宾客需求，并推动团队为宾客创造“惊喜时刻”。 2.2建立并维护重要的宾客关系档案，特别是与关键客户（VIP、常客、公司客户）的关系。 2.3定期分析宾客反馈（如评论网站、满意度调查、意见卡），制定并执行有效的改进方案。 2.4领导GRO团队，确保对重要宾客的全程跟进与关怀服务无缝衔接。 3. 团队管理与人才发展 3.1领导、激励、培养一支约20人的前厅团队，营造积极向上、追求卓越的服务文化。 3.2负责下属的招聘、培训、绩效考核、职业发展规划及人才梯队建设。 3.3定期组织部门培训，内容包括服务技能、产品知识、沟通技巧及危机处理等，不断提升团队专业素养。 3.4有效管理团队，解决内部冲突，提升团队凝聚力和员工敬业度。 4. 收益管理与跨部门协作 4.1与前厅部经理及预订部紧密合作，参与酒店收益管理，通过优化房态控制、房价策略及超额预订等手段，最大化客房收入。 4.2审核每日、每周、每月的运营报表，如房态报告、收入报告、客情预报等。 4.3与销售部、市场部、餐饮部、客房部等其他部门保持高效沟通与协作，确保为宾客提供一体化的酒店体验。 4.4参与酒店的市场推广活动，作为酒店形象的代表出席相关活动。 5. 行政与财务管控 5.1负责编制和管理前厅部的年度预算，有效控制人力成本、运营成本及其他费用。 5.2审批部门的采购申请和费用支出，确保在预算范围内。 5.3确保前台收银工作的准确性与安全性，遵守酒店的财务政策和程序。 三、任职要求 1. 本科及以上学历，酒店管理、旅游管理或相关专业优先。 2. 至少8年以上高端酒店或奢华品牌酒店前厅工作经验，其中不少于5年前厅管理经验（前厅部经理或以上职位）。 3.卓越的中英文沟通能力（书面及口语），能作为工作语言。掌握第三门外语者优先。 4. 精通酒店PMS系统，如Opera、Fidelio等，熟练使用微软Office办公软件。 5.具备卓越的领导力与影响力、极致的服务洞察力、出色的沟通与公关能、强大的抗压与问题解决能力、商业与财务敏锐度、注重细节与追求完美、真诚与同理心。

负责洗碗洗菜/卫生处理

Shangri-La Yiwu 义乌香格里拉 Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium. Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows. The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu・Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate. 香格里拉位于城市地标建筑-义乌世贸中心，地处金融商务区核心地带，集住宅、商业、办公、购物、娱乐于一体的多功能城市综合体。主楼楼体高达215米，取自谐音“爱义乌”。香格里拉与义乌国际商贸城一区隔街相望；毗邻国际博览中心及梅湖体育馆。 香格里拉9层至38层，由豪华客房（建筑面积不小于48㎡）及综合型服务式公寓（建筑面积不小于72㎡）组成。入住宾客可凭窗可远眺义乌江江景及国际商贸城。 设有红堂、食尚汇、醉西湖・越绣灶等多个餐厅。无论是传统西式零点，还是中西日式融合美食畅飨，亦或是中国烹饪大师主理精致融合江浙菜，香格里拉总有一款美味惊艳您的味蕾。   We are currently looking for a Concierge – Rooms to join our team.   1.To have complete knowledge of Shangri-La standard operating policies and procedures for the Concierge Department. 2.Notes, collects and actions on any guests preferences. 3.Ensures proper records are kept for all guests deliveries. Meeting all guest on arrival. Assisting guest in unloading their luggage 4.Adheres to the specific hygiene and personal appearance standards of the hotel and his area.   We are looking for someone who has:   1.Ability to interact 2.Ability to lead a team 3.Takes ownership and initiative     工作概述： 1.全面掌握香格里拉礼宾部标准操作政策和程序方面的知识。 2.确保宾客喜好表的记录， 收集和行动实施。 3.保存所有客人物品递送的记录。 4.接待所有到店的客人, 帮助客人卸行李。 5.  在酒店区域内，按标准保持个人卫生和仪表整洁。 岗位要求： 1.善于交际 2.团队领导能力 3.有主人翁精神和主动性意识       If you are the right person, what are you waiting for？ Click the apply button now！

1. 接听、转接电话；接待来访人员。 2. 负责办公室的文秘、信息、机要和保密工作，做好办公室档案收集、整理工作。 3. 做好会议纪要。 5. 负责公司公文、信件、邮件、报刊杂志的分送。 6. 部门考勤事宜跟进、备忘录跟进等 7.物品采购 8.接受其他临时工作.

【岗位职责】 1、全面负责酒店餐饮部门的日常运营管理工作，包括餐厅、宴会、厨房等区域的运营与服务标准制定。 2、制定并执行餐饮部门的年度预算、经营计划及营销策略，确保完成营收与利润目标。 3、监督食品质量、服务流程及卫生标准，确保符合酒店品牌要求及行业规范。 4、优化餐饮成本控制，包括食材采购、库存管理及人力配置，提升运营效率。 5、负责餐饮团队的建设与管理，包括员工招聘、培训、绩效考核及职业发展规划。 6、分析市场趋势与客户需求，创新菜品及服务模式，提升客户满意度与品牌竞争力。 7、协调与其他部门（如市场、财务、房务等）的协作，确保整体运营顺畅。 【岗位要求】 1、具备丰富的餐饮管理经验，熟悉高端度假酒店或知名餐饮品牌的运营模式。 2、出色的领导能力与团队管理经验，能够有效激励并培养团队成员。 3、精通餐饮成本控制、预算编制及财务分析，具备较强的商业敏锐度。 4、对餐饮市场趋势有深刻理解，具备创新思维与营销策划能力。 5、优秀的沟通协调能力，能够处理突发问题并维护客户关系。 6、对食品安全、卫生标准及服务质量有严格要求，注重细节管理。 7、具备较强的抗压能力，适应高强度工作节奏。

岗位职责 负责星级酒店客户接待和服务工作，作为未来酒店服务专家岗位进行培养。  工作地点：深圳、杭州、西安、东莞、南京、武汉、贵阳、重庆、广州、上海等城市  任职条件 大专以上学历，专业不限；  五官端正，形象气质佳；  亲和力强，性格开朗，有一定的英语口语基础； 能接受酒店班次安排，并意向酒店一线服务专家岗位发展。 请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

【岗位职责】 1、服务管理：将不断提高宾客满意度放在工作第一位；负责建立并不断完善对客服务战略；确保客人需求和合理要求被满足；不断创新，做服务突破；确认VIP、回头客和长住客人，并提供个性化的服务与帮助；不断收集宾客反馈；建议优质服务案例。 2、客诉管理：及时响应客人投诉；处理客诉一步到位，让客人满意；给客人惊喜；完善客诉案例分析并建立客史档案。 3、日常管理：完善并坚持免费房程序；了解系统恢复程序；负责前厅部资料和其它相关报告的整理编制；确保部门报告按规定准确准备并准时呈交；负责处理预订部下班后的预订；负责部门战略规划与发展；在部门内进行协调；建立部门标准服务程序；预防和调解内部报怨；与人事部经理一起招聘新员工储备人员；持续并完善各部门的培训，及培训档案管理；保持维护所在工作区域的干净整洁。 4、员工管理：确保前厅部员工高效、快速、礼貌地处理客人登记；评估工作表现，并定期约谈员工；约束员工遵守纪律；给予所管辖的员工以不断的建议和支持；实施合适的管理方式给予员工动力和保持良好的沟通；建立各部门评比制度；建立部门内部晋升制度 5、协助收益管理：与收入分析经理一起控制待用房间、房间类型，确认房间数量与房价类别；在维持高标准服务质量的前提下最大化的提高酒店客人的入住率，房费的收入以及提高平均房价；上门散客的销售。 6、完成上级交代的任务并及时反馈。 【岗位要求】 1、良好的专业知识并熟练掌握前厅部工作知识同时十分熟悉前厅部日常运行。 2、良好的英语沟通能力。 3、良好的管理技能， 强调“人性化管理”。 4、良好的沟通技巧。 5、良好的组织以及解决问题的能力。 6、良好的财务知识。 7、良好的心理承受能力，在工作中始终保持积极的态度。 8、良好的培训以及表达能力及技巧。

【职责内容】 1、负责拓展市场加盟商  2、负责合作客户的客情维护工作，协助售后服务老师指导客户做市场开发或业绩增长。 任职资格：  1、年龄在20-35岁，男女不限，需要出差  2、富有激情，较强的亲和力和感染力、良好的文字和语言表达能力、沟通能力，思维敏捷。  3、具备良好的沟通合作技巧及团队协作能力。  4、责任心强、工作态度积极乐观，能承受一定工作压力。

【职责内容】 薪资福利： 底薪12000-20000元/月+团队业绩提成+分公司利润分红。 综合收入：年薪：50万起--上不封顶！ 职能： 负责分公司的团队组建，营销策划，业绩运营管理，销售大单，赋能教育工作。 要求：性别（女） 私密行业5年以上者，有过私密生美+医美系统的销售管理经验，并且有过在知名私密机构履历，或者有实战经验及数据支撑者！

【职责内容】 职责说明： 1、制定公司的销售战略，全面负责公司产品的业务拓展； 2、负责各销售团队的组建与管理，完成公司的销售目标； 3、针对销售目标进行分解和实施，制订可执行的产品策略，根据不同目标市场，建议适合的分销体系，指导相应部门实施市场推广计划； 4、负责市场信息的收集、分析、报告、处理以及汇总工作，为公司提供业务发展战略的依据； 职位要求： 1、具有5年以上美容行业专业线的市场拓展、营销策划以及品牌推广经验。熟悉终端专业市场和日化市场，有良好的大型美容网络关系； 2、有良好的市场开拓能力和组织协调能力，能够带领团队完成公司经营目标； 3、具有良好的职业道德，工作态度严谨，有责任感，与客户沟通能力强。

【职责内容】 职位名称：美导老师 5000-20000     年龄25-45        学历：中专 岗位要求： 1.能适应长期出差? 2.对美容行业热爱，有3年以上美导经验 3.尽职尽责，语言表达能力强，积极乐观，有正能量?有上进心 4.吃苦耐劳，要知道收入的爆发就是能力的爆发 岗位职责： 1．?在所辖区域范围内维护和巩固已有市场基础积极开发新客源。? 2．?为公司提供市场竞争信息。? 3．?监督客户产品消化情况及储存情况避免积压或脱销。? 4．?负责所辖区域的产品使用工作。? 5．?负责美容院持续性技术与培训工作。? 6．?负责协助经销商及美容院提升顾客服务与现场管理水平。? 7．?指导美容院美容师做好店面推销工作。? 8．?配合公司做好新产品试用推广工作。? 9．?及时公正的汇报与处理客户投诉。? 10.?保障客户及时回款 ??薪资：底薪+绩效+餐补+话补+提成+奖金 （上不封顶）

工作内容： 1、与顾客进行医美整形项目的有效沟通，为顾客提供整形咨询服务，保证咨询服务质量  2、负责对客户面诊设计，并提出合理意见，满足顾客对美的追求； 3、协助邀约、接待、设计、成交；有良好的审美观，能较好把握客户心理，能独立进行面部设计和完成成交；  4、项目知识和专业技术的学习，不断提高自身职业素质和技能； 职位要求： 1、大专以上学历，五年以上医美咨询师工作经验优先；  2、责任心强，有较强的交际能力和沟通技巧；  3、净身高165cm,形象姣好，身材匀称，口齿伶俐，亲和力强。

【职责内容】 职责说明： 1、负责指定区域的市场开发、客户维护和销售管理等工作。 2、负责产品宣传、推广和销售，完成销售的既定指标。 3、协助销售主管制定销售策略、销售计划，以及量化销售目标。 4、接待来访客户，以及综合协调日常销售事务。 职位要求： 1、熟悉美容日化线、专业线市场操作及销售者优先。 2、良好的沟通能力、谈判技巧和吃苦耐劳的工作精神。 3、较强的市场敏感度，优秀的分析、判断及解决问题能力。 4、具有团队精神，较强管理、组织及实施能力。