工作职责： 1.完成销售目标。 2.监督销售量、调整销售活动，完成计划目标。 3.与会议相关部门的沟通，取得销售方面的信息和支持。 4.在部门年度预算内，推行销售计划。 5.制定临时时间表，记录上月的销售活动,收集每天的销售拜访记录并存档。 6.以周销售计划为基础，向市场销售总监提交销售拜访概况，和月销售拜访计划。 岗位要求： 有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力，良好英语能力。

营运管理 Operation §  组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。 Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed. §  在日常运营中与客房部及其他各部门保持紧密的联系。 Liaises with Housekeeping and other related departments on daily operations. §  礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. §  与客人建立并保持良好的宾客关系。 Establishes a rapport with guests, maintaining good customer relationship. §  确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。 Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance. §  协调好各种修葺及维护工作以确保酒店财产的正常维护。 Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance. §  在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。 To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, F&B and other departments in all arrangements. §  积极地宣传并为酒店获取业务，如：会议宴会、促销、餐厅和其他业务。 To promote and secure business for our hotel, special events, promotions, Outlets and other business. §  向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。 To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. §  确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施，以实现交叉销售。 To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell.   薪资及生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirement. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.   人员管理 People Management §  协助录用、挑选并发展前厅部员工，引导他们在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists with the recruitment, selection, motivation and development of Front Office associates to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有前厅部员工进行紧密督导。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理密切合作培养和发展部门培训员。 Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and takes active role in the training and development of associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. §  确保每一个员工时刻保持并履行高度保护客人隐私的意识。 Ensures all associates practice the utmost protection of guests’ privacy and confidentiality.   总则 General  §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保所有员工始终提供礼貌和专业的服务。 Ensures all associates provide courteous and professional service at all times. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  需要时，进行房间及现场视察。 Conducts room and site inspections as requested. §  确保所有的设备都能够正常运行并定期的维修保养。 Ensures all equipment are in good working condition and are duly serviced/ maintained. §  检查并跟进公共区域、客用电梯、客用楼层、公共卫生间等区域的正常工作。 Checks and follows up on the working order of the public areas, guest elevators, guest floors, public toilets, etc. §  同前厅部经理和前厅部副经理合作，协助处理客人投诉。 Liaises with the Front Office Manager/Assistant Front Office Manager on any guest related issues and complaints. §  根据酒店紧急事件手册，处理所有紧急事件。 Handles all emergencies as laid down in the Hotel’s Emergency Manual. §  协助维护客人和酒店财产的高度安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  同客房部和工程部紧密合作，以确保酒店的公共区域始终保持干净整洁。 Works closely with Housekeeping and Engineering departments to ensure the Hotel’s public areas are impeccably clean, tidy and will-maintained at all times. §  需要时，随时为其他部门或餐厅提供帮助。 To operationally assist any department or outlet in need of help. §  汇报和记录所有客人/员工事故并及时跟进。 Reports all guest/associate incidents and follows up with necessary actions. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  能应对工作职责的变化。为了满足营业及客户服务需求，也许会有工作职责的变动，包括调任至其他部门/地区。 To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs. §  酒店依靠员工的灵活性以保证已达到的高标准的持续性。因此，此份工作职责仅作为最常用的工作职责的指南，如有需要，可进行修改和调整。 The Hotel relies upon the flexibility of its associates to ensure the continuity of the high standards currently being achieved.  As such, this job description is only intended to be a guide to the most regularly performed duties and is subject to amendment and change as may be considered necessary from time to time.   其它方面 Other Comments §  职位属“副理”级并享有相应的福利。 Position is ranked as “Assistant Manager” with related benefits provided.

【岗位职责】 1、协助部门负责人做好酒店各类灯光、音响、背景音乐、消防门禁等弱电的维修及保养； 2、掌握会议室及舞台灯光、音响、投影设备的操控与调试； 3、安排好预防性维修计划及巡查工作，把质量关。 4、掌握若电设备运行和照明情况，制定节电措施。 5、制定照明灯具及照明控制开关的巡视、巡检制度。 6、对酒店的各种大型活动，如新闻发布会等大型会议，要提前进调试好设备。 【岗位要求】 1、中专以上文化程度；2年以上同岗位工作经验。从事酒店弱电管理或维护工作。 2、对电视系统、电话通讯系统、保安系统、音响系统等弱电熟悉，常见故障排查有经验。 3、 工作认真、勤恳、细心，热爱本职工作。 4、具备弱电操作证。

岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

PRINCIPAL RESPONSIBILITIES 主要职责 · Responsible for the restaurant area, ensuring a smooth running, profitable operation within the framework of the hotel. 全面负责整个餐厅，保证餐厅营运顺畅，使酒店的运营处在一个收益的框架上 · Responsible for maintain the overall welfare of our colleagues by providing them with the training and resources to take care of our guests. 有责任去保障所有同事的福利，培训和资源，只有这样同事才能照顾好我们的客人。 · Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure. 通过增加更多的收益和有效率的开支来完成预算目标以保持利润。 ·Review with Chinese Operations Manager the monthly department Profit & Loss Statement. 和营运经理讨论每月部门会议陈述餐厅收益和未完成的指标。   OPERATIONS运营 · Assist Chinese Operations Manager with the yearly department budget by using history & forecasting/sales techniques to develop an aggressive budget that reflects the achievable capabilities.    协助营运经理参考历史纪录和销售预测系统来制定一份可行的部门年度指标。 ·Accurately forecast business demands to ensure efficient staffing & beverage production.    正确的预计商业需求已确保最有效率的人员配备和饮料制作。 · To ensure the efficient scheduling of management & colleagues.    制定管理者和同事最有效率的排班表。 · To ensure the awareness & enforcement of all Langham’s policy and procedure.     认识和实施所有朗廷酒店的政策和程序。 ·  Be responsible for maintaining outlet safety and sanitation standards at all times.    时刻保持部门的安全和卫生设备的标准。 ·  Enforce operational Standards that are periodically reviewed & updated.    实施运营的标准，定期的复习和更新标准。 · Enforce sanitation checklist by having all outlets inspected on a monthly basis.    严格执行卫生设备检查，所有部门每月检查一次。 · Be responsible for asset management of all outlet property and facilities.   管理好部门所有有价值的资产和设备。 · Conduct a preventative maintenance inspection on a monthly basis.   每月进行一次预防性的餐厅设备的保修和维护。 · Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.     综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。 HUMAN RESOURCES人力资源  ·Develop and implement management training plans for subordinate managers & supervisors on a quarterly basis in conjunction with Human Resource Department.   与人力资源部合作，为下属经理和主管制定管理培训计划并及时实施。 ·Be responsible for the execution of all colleague performance reviews in a professional and timely manner.   以专业的工作精神和眼光，审核同事的工作成绩。 · Be responsible for all aspects of colleague management including hiring, discipline in conjunction with the Director of F & B/Manager.  与餐饮部经理和总监一起负责招聘同事，贯彻酒店规章制度。 · Conduct an effective monthly colleague meeting with minutes and P&A forwarded to the F & B and Human Resource Department.  每月完成一份有效的同事会议记录，并转抄给餐饮总监和人力资源部。 · Practice “open door” policy to all colleagues.  对每位同事实行开放式政策。 · All details regulatory framework refer to colleague Handbook.  所有规章制度请参照员工手册。 ADMINISTRATIVE行政管理 · Be responsible for all accounting and billing procedures in the restaurant.   负责餐厅的财务和账单的处理。 · Be responsible for the accurate supervision of the colleague time control and payroll systems by working with Finance and Human Resource Department.   精确管理好每位同事的加班时间和考勤，按时交给财务部和人力资源部。 · Periodically plan colleagues outside activity to promote teamwork.    定期的计划同事外出，促进团队合作精神。 · Promote positive inter-departmental relations through candid communication and cooperation.   通过坦率的交流和配合，积极的建立跨部门的沟通与合作关系。 · Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.   关注客人的需求，在24小时内以适当的方式去回应。 · Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.     了解事故预防并加强工作安全，目标是零事故 · Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。   MARKETING市场推广 · Develop & execute plans and actions for the marketing of the outlet.   协助发展和完成销售计划，扩大部门的市场占有率。 ·Be aware of competitors in the market & complete a competition analysis on a quarterly basis.   每个季度要熟悉竞争者的市场并加以分析。   REQUIREMENTS 职位要求  Education 教育学历 · Minimum vocational school.     至少为专业学校毕业。 Experience 经验 · Minimum 5 years Chinese restaurant operations experience, at least 2 year management experience.    五年餐厅工作经验和至少有两年以上的餐厅管理经验。  Job Skill / Knowledge 工作技能 / 知识 · Demonstrated leadership qualities.     能体现领导人员的素质。 · Demonstrated good technical knowledge of restaurant operations.     具备优秀的专业的餐厅运营知识。 · Demonstrated strong hospitality and communication skills.     有较好的服务精神和沟通技巧。 · Demonstrated strong work ethic.    有较强的工作敬业精神。 · Demonstrated great hospitality skills and sensitivity to guest needs.     良好的服务待客技巧预知客人的需求。 ·  Demonstrated a good understanding of food production.     对食物产品知识的充分了解。 Computer Knowledge 电脑知识 ·  Knowledge of MS office software     能够使用日常的办公室软件。 Language Proficiency 语言能力 ·  Demonstrated excellent communication skills in English and Mandarin.    具备优秀的英语和普通话表达能力。

1. 负责温泉区域（含2F餐厅、5F宴会厅、3F娱乐区、5F休息区等）的日常运营管理，确保各区域服务流程顺畅、标准统一。 2. 统筹所辖区域的成本管控，优化食材采购流程与供应商管理，建立科学的库存盘点机制，实现成本精细化控制。 3. 定期对经营数据进行分析，编制营业报告并提出改进建议；结合市场动态制定营销策略与促销方案，持续提升整体营收水平。 4. 负责部门团队建设，组织实施员工培训、排班调度、考勤管理与绩效考核，提升团队专业素质与服务效能。 5. 及时响应并妥善处理各类顾客投诉与突发事件，建立应急处理机制，维护宾客关系与酒店品牌形象。

Key Duties and Responsibilities 主要义务和职责 ▪ Assist the sales manager/assistant manager to handle the daily operation and maintenance including new room type and pricing pop online, room availability management, online information display and guest’s consultation, etc. ▪ 协助销售经理/副经理处理OTA平台运营维护，包括房间上线及调价，房态管理，线上信息展示及客人咨询等。 ▪ Responsible for all kinds of sales data and client data statistics, analysis, summary, complete the department reports and other writing, reporting to the group leader in time. ▪ 负责各种销售数据及客户资料的统计、分析汇总，及时完成部门报表等的制作编写，汇报给领导。 ▪ Assist with manager/assistant manager with contract signing, meeting arrangement and new customers inspection and other related work. ▪ 配合经理/副经理完成合同签署、安排会务、接待、开发新客户等相关工作。 ▪ Handling with guest and WeChat group’s communication of daily consultation, information release, order processing, customer complaints and other related affairs. ▪ 及时处理客户及各微沟通信群内日常咨询、信息发布、订单处理、客人投诉等相关事务。 ▪ Responsible for administrative affairs, such as follow up with file stamp, procedures and approval, documentation of contract, expense reimbursement, post, stationery procurement, attendance statistics, etc. ▪ 负责处理办公室职责及行政事务，如跟进文件盖章、流程审批、合同归档、财务报销、行政寄件，办公用品采购，考勤统计等。 ▪ Build up good communication with other related departments. ▪ 与公司其他相关部门建立良好沟通，方便日常工作的正常进行。 ▪ Be responsible for livestreaming related work and live broadcast ▪需要负责直播相关工作并出镜直播 ▪ Complete temporary tasks assigned by manager/assistant manager etc. ▪ 完成经理/副经理等临时交办的其他任务 Skills, Experience & Educational Requirements 技能、经验和教育要求 ▪ Good communication and presentation skills. ▪ 良好的沟通表达能力。 ▪ conscientious and careful teamwork spirit, sense of responsibility. ▪ 工作认真细心，有团队协作精神，责任感强。 ▪ Conversant with use of Microsoft office. ▪ 熟悉微软办公软件。 ▪ Preferred with hotel work, sales, reservation, customer service experience or worked in OTA platform already. ▪ 有酒店、销售、预定、客服经验或曾在OTA平台中任职优先考虑。

遵循并协助部门经理的日常运营，对部门运营员工进行全面的监督，确保标准和服务与酒店的管理政策严格地保持一致。能够准确的回答并且解决客人的问题, 随时处理客人投诉确保客人的满意度。

工作职责： 1. 负责员工餐厅的日常运营管理，确保餐饮服务有序、高效开展。 2. 组织制定并执行餐厅的食品安全、卫生标准及操作流程，保障用餐环境安全卫生。 3. 统筹食材采购、库存管理及成本控制，合理规划菜单，提升餐饮服务质量与员工满意度。 4. 监督餐厅工作人员的工作表现，组织开展培训，提升团队服务意识与专业能力。 5. 定期收集员工反馈，优化供餐方案，协调解决运营中的各类问题。 6. 配合公司行政及后勤部门完成相关检查、审计及临时接待任务。 任职资格： 1. 具有3年以上餐饮服务或食堂运营管理相关工作经验，具备独立运营餐厅的能力。 2. 熟悉食品安全法规及餐饮卫生管理要求，持有有效的健康证明及相关从业资格证书者优先。 3. 具备良好的组织协调能力、团队管理能力和应急处理能力，能有效应对运营突发情况。 4. 工作责任心强，服务意识好，能够承受一定工作压力，适应轮班安排。 5. 对成本控制和菜品优化有一定经验，能根据员工需求调整供餐方案。 6. 学历不限，具备实际工作经验和良好职业素养者均可应聘。

工作职责： 1. 负责公司市场活动的策划、组织与执行，确保活动顺利进行并达到预期效果； 2. 撰写并发布公司新闻稿、产品宣传资料等市场传讯材料，提升公司品牌形象与知名度； 3. 管理与维护公司社交媒体平台，定期发布内容，与粉丝互动，增强用户粘性； 4. 监测市场动态及竞争对手情况，为公司市场策略调整提供数据支持与建议； 5. 协调内外部资源，确保市场传讯活动的顺利进行，包括与媒体、合作伙伴的沟通与协作。 任职资格： 1. 大专及以上学历，市场营销、传媒、广告等相关专业优先； 2. 具备2年及以上市场传讯或相关工作经验，熟悉市场活动策划与执行流程； 3. 优秀的文字撰写与编辑能力，能够独立完成新闻稿、宣传资料等文案的撰写； 4. 熟练掌握社交媒体平台的运营与管理技巧，具备良好的用户互动与沟通能力； 5. 具备较强的市场敏感度与数据分析能力，能够根据市场变化及时调整市场策略； 6. 工作认真负责，具备良好的团队协作精神与抗压能力。

工作职责： 1、协助经理完成中餐厅日常管理。 2、和厨师建立有效的沟通和友善的工作关系。 3、提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率。 4、保持并不断拓展与客人的良好关系。问候客人，处理客人投诉，随时保持销售意识以增加收入。 5、完成其他领导安排的工作。 岗位要求： 1、精通粤语，性格外向、形象气质佳，熟悉餐饮公关礼仪 2、对中餐厅的运作和管理有较全面的理解和认识 3、领导才干，和团队有良好的沟通，具备良好的管理技能。 （此岗位是单休） 福利： 1、免费提供员工餐、员工宿舍； 2、入职一个月内购买五险一金； 3、带薪年假、员工活动、健康体检、生日福利； 4、带薪职业技能培训，良好的晋升机制。

【岗位职责】 确保执行酒店政策方针和公司标准。 对于员工实施培训 和本部门及其他部门员工及领导保持有效沟通。 保持餐厅干净和整齐。 良好的工作氛围和员工有良好的工作关系。 维护良好的客户关系和提高个人的修养。 全面的餐饮服务知识。 【岗位要求】 全面的餐饮服务经验。 至少1年的中餐主管经验。 良好的运营和管理技能。 良好的仪容仪表。 有良好的沟通能力。

招PA公共区域卫生主管 · Monitors Housekeeping personnel to ensure guests receive prompt and courteous service 监督客房部工作人员，确保客人得到及时和礼貌的服务。 ·  Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention 监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。 ·  Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。 ·  Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。 ·  Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。 ·  Follows up on progress of agenda items covered in regular meetings 跟进日常所提及的其他需要跟进的客房部的日常事务。 ·  Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc 与行政副管家一起管理例行清扫活动，包括春季大清扫等。 ·  Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行： ·  Bedroom service 臥室服务 ·  Bathroom service 卫生间服务 ·  Valet service 洗衣服务 ·  Cleaning service 清洁服务 ·  Linen maintenance 布草维护 ·  Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 ·  Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 ·  Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·  Maintains and update administrative data 维护和更新管理数据。 ·  Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行。 ·  Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮。 ·  Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况。 ·  Conform all damage and losing item with operator.每天与总机和对房间丢失与破损的记录情况 ·  Distribution and collection of keys 分发和收集钥匙。 ·  Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 ·  Solve employee grievances 解决员工受到的不公正待遇问题。 ·  Perform Room allocations 分配客房 ·  Perform Room inspections 检查客房 ·  Prioritise arrival rooms 排列抵店客人客房的优先顺序。 ·  Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。 ·  Ensure guest valet is processed and delivered in a timely manner 确保及时为客人提供洗衣服务并送还。 ·  Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量) ·  Manage all special requests made by guests 处理客人所有的特殊要求 ·  Ensure consistency within the department 确保部门内工作的一致性 ·  Management of lost property for the hotel 管理酒店的遗失财物 ·  Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识 ·  Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求 ·  Works with Superior on manpower planning and management needs 与上级领导一起进行人力规划和管理需求

· Assist guests with all inquiries, both hotel and non-hotel related · 协助客人各种与酒店相关或无关的问询 · Conduct effective shift briefings to ensure hotel activities and operational requirements are known · 进行有效的交接班说明工作，以明确酒店活动和运营要求 · Maintain detailed knowledge of the activities of the day and alert to any potential problems · 详细了解当日活动情况并留意各种潜在问题 · Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events · 详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 · Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards · 保证供应足够的表格和手册，并确保其质量达到酒店标准 · Consult Log Book for information/request left by outgoing shift · 查阅交班人员的工作日志，寻找相关信息和要求 · Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy · 按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理 · Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests · 按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理 · Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed · 遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理 · Receive telephone calls and take messages for guests who are out, in accordance with hotel policy · 依照酒店政策，替外出的客人接听电话和留言 · Record incoming registered mail, telegram, parcel, telex in appropriate file · 在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录 · Night staff check mail, message of expected guests against the system/computer and expected arrivals · 夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收 · Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures · 在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日 · Works with Superior on manpower planning and management needs · 与上级领导一起进行人力规划和管理需求。

【岗位职责】 1、负责规划酒店的市场发展策略，把握酒店在行业中的发展方向，完成酒店在行业中的市场定位，及时提供市场反馈并对酒店的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场营销部（销售/企划/收益）年度市场策略和市场计划； 【岗位要求】 1、大专及以上学历，广告、市场营销、策划等相关专业优先。 2、3年以上星级综合酒店市场营销管理工作经验。 3、对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系。 4、熟练使用办公软件，普通话标准流利。 5、高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力。

Mandarin Oriental Pudong, Shanghai is looking for Restaurant Supervisor to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Restaurant Supervisor reports to the Restaurant Manager. As Restaurant Supervisor you will be responsible for the following duties: The Restaurant Supervisor is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. As Restaurant Supervisor we expect from you:  Have a minimum of 2 years experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing  to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programmes offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找餐厅主管加入我们的餐饮服务部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，餐厅主管向餐厅经理汇报。 作为餐厅主管，您将负责以下职责： 餐厅主管负责但不局限于餐厅的整体运营。支持团队并确保提供最高的服务标准给客人。 作为餐厅主管，我们对您的期望： 在相关餐饮方面至少有2年工作经历 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 在任何时候保持职业精神和风度 当地语言和英语阅读，书写，口语流利 有能力细心的处理客人的要求 能够让我们的客人感到一贯的喜悦满意 有良好的沟通和组织能力技巧 有能力在同一时间处理多种任务 有能力使所有层次的客人和管理层相处融洽 对酒水饮料有深刻了解 对食物和准备方面有深厚的知识 必须在安全，谨慎，有组织的方式下工作 愿意在弹性时间和假期期间工作 对食品和烹饪有着浓厚的兴趣 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Mandarin Oriental Pudong, Shanghai is looking for an Events Operations Supervisor to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Events Operations Supervisor reports to the Director of Events Operations. As Events Operations Supervisor you will be responsible for the following duties: The Banquet Supervisor is responsible for, but not limited to, the overall management on Banquet. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. As Events Operations Supervisor we expect from you:  Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally at tractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Deliciouswork buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找会议营运主管加入我们的餐饮服务部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，会议营运主管向会议营运总监汇报。 作为会议营运主管，您将负责以下职责： 宴会厅主管负责但不局限于宴会厅的整体运营。支持团队并确保提供最高的服务标准给客人。 作为会议营运主管，我们对您的期望： 在相关餐饮方面至少有2年工作经历 对食品和烹饪有着浓厚的兴趣 愿意在弹性时间和假期期间工作 必须在安全，谨慎，有组织的方式下工作 对食物和准备方面有深厚的知识 对酒水饮料有深刻了解 有能力使所有层次的客人和管理层相处融洽 有良好的沟通和组织能力技巧 能够让我们的客人感到一贯的喜悦满意 有能力细心的处理客人的要求 当地语言和英语阅读，书写，口语流利 在任何时候保持职业精神和风度 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a Restaurant Management Trainee to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department. The Restaurant Management Trainee reports to Restaurant Manager. As Restaurant Management Trainee, you will be responsible for the following duties: The Restaurant Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. As Restaurant Management Trainee, we expect from you: Requirements Mandatory Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you?

【岗位职责】 1.负责酒店客房、会议、餐饮等产品的销售工作，完成公司下达的销售任务指标; 2.开发并维护客户资源，包括但不限于旅行社、企业客户、OTA平台等，建立长期稳定的合作关系; 3.定期拜访客户，了解市场需求及竞争对手动态，制定针对性的销售策略; 4.参与酒店市场推广活动，策划并执行销售方案，提升酒店品牌影响力; 5.协助处理客户投诉及突发问题，确保客户满意度; 6.定期提交销售报告及市场分析，为管理层提供决策支持; 7.配合财务部门完成应收账款管理，确保销售回款及时； 【任职要求】 1.具备较强的市场开拓能力和客户谈判技巧，能够独立完成销售任务; 2.熟悉酒店行业销售流程及市场运作模式，有相关工作经验者优先; 3.具备良好的沟通协调能力及团队合作精神，能够承受一定的工作压力; 4.思维敏捷，善于分析市场数据并制定有效的销售策略; 5.对客户需求敏感，能够快速响应并提供优质服务; 6.熟练使用Offce办公软件及酒店管理系统； 其他福利：五险，月休6天，包食宿，节日礼物，生日福利，带薪年假 联系方式：周女士 19197666661

岗位职责： 1.负责酒店综合人事的管理工作。 2.负责制定酒店人力资源政策、制度。 3.简历酒店的招聘管理体系，有效控制员工流动率。 4.制定酒店人力资源规划，并组织实施。 5.组织完成年度培训计划，针对核心员工进行职业规划。 6.建立和谐的劳资关系。 7.建立绩效管理与考核体系。 任职要求： 1.本科及以上学历，具备人力资源相关专业背景或3年以上酒店行业人力资源管理经验。 2.熟悉劳动法、社保政策及人力资源各模块操作流程。 3.具备优秀的沟通协调能力及团队管理能力，能高效推动跨部门合作。 4.逻辑清晰，数据敏感度高，能独立完成人力资源分析报告。 5.抗压能力强，能适应酒店行业灵活的工作节奏。 6.具备较强的解决问题能力及应变能力，能妥善处理突发员工关系事件。 其他福利：五险，月休6天，食宿，节日礼物，生日福利，带薪年假 联系方式：周女士 19197666661

岗位职责： 1、带领员工认真做好餐前准备，确保质量标准； 2、正式开餐后，督导服务员认真做好服务工作并亲自参加服务工作； 3、及时跟踪、检查台面，对不合格的地方进行指正、改正； 4、及时对餐台上菜速度、情况了解，及时催菜； 5、餐后组织服务员及时清台，整理好餐厅桌椅卫生，保持餐厅整洁和环境良好； 6、督导服务员认真落实酒店与部门规章制度； 任职资格： 1、大专以上文化程度，形象气质佳； 2、熟悉餐厅管理和服务方面的知识，具有熟练的服务技能；

 岗位职责 1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。 2.前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 任职资格 1大专以上学历，有同岗位工作经验3年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

岗位职责 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、将客人送至客房，介绍客房布局，确保行李及时递送等。 13、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 14、关注客户信息和喜好，确保满足客人的要求。15、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间，控制房间。 17、确保为会员顾客提供优质专业的服务，发展客人加入会员。 18、和销售，预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 22、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 24、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅 岗位要求 1、保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到绿色酒店的要求 6、编辑更新工作标准和程序

岗位职责 1.确保所有的维修和预防维修计划都在该班内按时执行。 2.接受，分配并且跟进所有的工作单核维修单。 3.处理技术图纸，以及备货的记录和库存。 4.故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5.在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6.督导重要维修及增改工程施工，控制质量与进度。 7.协助外施工单位在本酒店的施工，保证工程质量。 岗位要求 1.3年以上同岗位工作经验，国际品牌工作经验优先。 2.掌握机电工程设备的基础知识，持有电工证。 3.能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4.身体健康，精力充沛。