1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。2、进行有关的市场计划分析制定部门工作计划，完成工作报告。3、使客房达到最高出租率，获取最佳的客房收入。4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。5、保持良好的客际关系，能独立有效地处理宾客投诉。6、协助酒店与更高一级领导处理突发事件。

【岗位职责】 协助一家餐飲營業場所或一班厨房的運營管理或餐飲運營的一部份，包括菜单计划和成本核算，组织特别活动，开发新菜，了解食品质量标准和关于产品的综合性知识 Assist in the management of Kitchen Operations in a single food & beverage outlet or a shift, or section of food and beverage operations, including menu planning and costing, organizing special events, developing new dishes, maintaining food quality standards and comprehensive product knowledge 参与菜单的计划和成本核算工作 Participate in the planning and costing of menus 制订并编写标准菜谱 Develop and write standard recipes 开发新菜和新产品 Develop new dishes and products 确保优秀的餐饮技巧得以保持 Ensure that outstanding culinary technical skills are maintained 协助组织特别活动和特别食品促销活动 Assist with organizing special events and special food promotions 保持对产品的综合性知识的了解，包括配料、设备、供应商、市场和当前趋势，并相应的建议厨房运作部进行适当调整 Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly 保持厨房的卫生 Maintain a hygienic kitchen 清洁厨房和设备 Clean the kitchen and equipment 保持个人卫生 Maintain personal hygiene 管理和培训属下员工 Supervise and Training of assigned employees

岗位描述： 1.热情友好的帮助客人提携行李，引领客人到房间并提供所需服务 2.领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。 3.对于客人的需求予以积极快速的回应，提供准确信息，提供租车、旅游向导等服务。 4.将客人行李有序的寄存于指定地点。 任职资格： 1.能遵照指示工作。 2.有一定负重能力，能在当值期间持续搬运行李和重物。 3.能持续因工作需要的站立，行走等。

§ Audit and process all invoices, ensure all invoices are attached with Purchase Order, Receiving Records and other supporting documents as appropriate. 审核并处理所有的发票，确保所有发票附有采购订单，收货记录和其他适用的支持文件。 § Check all expenses reports, bank payment requests, cash payment requests to ensure that supporting documents are sufficient. 检查所有费用报销、银行付款申请、现金付款申请，确保所有付款凭证附件齐全有效。 § Follow all Standards of Operations, property accounting guidelines and general accounting practices pertaining to Accounts Payable and payment procedures. 遵循所有操作标准，相关会计政策及工作要求，确保应付账款及付款程序符合会计处理标准及当地政府要求。 § Route all bank and cash payment applications to Director of Finance and General Manager for approval. 所有银行和现金付款申请应交财务总监和总经理批准。 § Prepare checks, remittance application or E-bank for approved Payment Voucher. 为已经批准的付款申请准备支票、汇款单或者网银。 § Maintain and file all invoices and supporting documents with all paid invoices stamped “PAID”. 保管及装订所有发票及相关附件，所有已付款的发票需盖“已支付”章。 § Maintain a check log of all printed checks and all voided checks. Voided checks have to be signed off by Director of Finance. 建立支票打印及作废登记表。作废的支票必须由财务总监签字。 § Answer all inquiries from trade creditors and reconcile creditors statements. 回答所有供应商的询问并及时与供应商对账。 § Familiarize with the Accounts Payable System. 熟练使用应付系统。 § Post all payment Voucher into the hotel accounting system. 将付款凭证录入财务系统。 § Balance Account Payable Ledger and reconcile with the General Ledger closing balance periodically and at month- end. 每月定期进行应付账与总账对账 § Analyze the monthly A/P Aging Trial Balance and follow up with all abnormalities. 每月进行应付账款账龄分析，并对所有异常账款进行跟踪了解。 § Perform all other Accounts Payable functions. 执行其他应付工作。 § Complete other tasks assigned by superiors. 完成上级领导交待的其他工作 § Master and should be responsible for the requirement of internal audit. 掌握并负责本职位内部审计的要求。 § To respond to the changes in department functions as dictated by the industry, the company or the hotel. 对行业、公司或酒店带来的酒店职能变化做出反应。 § To provide courteous and professional service and to maintain good working relationships with all hotel associates. 提供礼貌和专业的服务，保持良好的员工关系。 § To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein. 全面理解和遵守酒店的员工手册。 § To have a complete understanding of the hotel policies relating to fire, safety and hygiene. 全面理解酒店的消防、安全、卫生政策。 § Ensure the compliance of Marriott Genuine Care Culture 确保遵守万豪真挚关爱文化。 § Follow the hotel's financial policy requirements. 遵循酒店相关财务政策要求。 § Follow all company policies and procedures and is in accordance with local law. 遵守所有公司政策和程序，并符合当地法律。

MAJOR RESPONSIBILIES责任概要: To do whatever it takesto provide exceptional service for our external and internal customers and to strivefor excellence to achieve customer satisfaction. 尽可能为内部和外部客人提供优异的服务，以创造更加出色的客人满意度。 The supervisors’ mainfunction is to promote and ensure guest satisfaction, achieved through his/herability to develop and maintain a strong team environment, placing emphasis onassociate satisfaction and delivery of prompt, courteous, correct service.Supervisors are accountable for sales and profit in his/her area. Supervisionof the whole team including regular checks on all Marriott Brand Standards suchas 15 minutes Training sheet, taste panel sheet, pre shift meeting sheet.协助餐厅经理完成餐厅的日常运作，秉持收益最大化，支主管人员的主要职责是：确保通过为服务人员提供迅捷，礼貌，正确的服务使他们得到一个满意的工作氛围，且建立并保持一个强大的团队，从而使客人得到更周到的服务。主管人员应具备针对市场及利润的敏感度。监督整个团队，包括定期检查所有万豪品牌标准，如15分钟培训表，品尝表，班前会议表。SPECIFICDUTIES工作任务: 1. Open and close shift in accordance with manager’s checklist. 根据开餐关餐的检查表格安排和检查餐厅的各项工作。2. Initiate aggressive guest interaction throughseeking and soliciting feedback from guests.积极于客人沟通并得到服务意见反馈。3. Train, maintain and enforce all Marriott servicestandards using use records, menus and appropriate reference materials.根据菜单等相应规章制度，培训，保持，强化全部万豪服务标准。4. Properly execute revenue and check controlprocedures on shift.认真进行收入掌控及账单管理。5. Handle daily associate relations (e.g., scheduling,time adjustments).处理日常员工问题，如排班，加班调整等。6. Maintain a safe and sanitary work environment forall associates and guests. 为客人和服务人员提供并保持一个安全洁净的用餐及工作环境。 7. Gather and implement all proper tools for runningshift,( e .g ., schedules, floor plans, reservations, checks ). 管理全部运营所需工具，如排班表，预定表，账单等。 8. Find solutions for problems such as call outs, lastminute bookings or any other daily problems that may arise.处理各种突发问题，如客人大声喧哗，满座等。9. During shift, ensure that guests are satisfied byassisting with serving, seating, and communication with kitchen and by strivingto speak to all guests.服务期间，保证客人从入座到就餐和对与厨房的沟通以及适量交流都感到满意。10. Be on the floor during entire meal period andensure adequate coverage.服务期间保证在场，并提供足够帮助。11. Conduct taste panels and menu classes on a dailybasis. 每天设计调味盘和菜单分类。12. Ensure that only a quality product is being served..确保客人收到标准产品。13. Monitorhours and staffing on a daily basis, with accurate scheduling in line forecastand budget guidelines. 每日根据预测和预算制定相应的人力安排。14. Ensure all sidework is doneon daily basis. 确保每日的附属工作完成。15. Maintain proper associate uniform standards. 确保服务人员着装得体。16. Manage an effective repair and maintenance programthrough the use of work orders, inspections, etc. 通过下工作单，检查等手段管理一个高效设施修理和维护系统。17. Assist any associate inhis/her job performance, when required, to ensure guest satisfaction. 帮助服务人员完成其工作来使客人满意。18. Exercise station rotation to ensure stations aredistributed fairly.有效管理餐台分布以及使服务人员得到均等的工作量。19. Implement a departmentaldaily “15Minute”training program. 每日进行15分钟的职业培训课程。20. Implement an effective training program for new andcurrent associates using use records, menus and appropriate reference manuals. 通过记录，菜单等工具对新员工进行高效的培训。21. Encourage problem solving by associates throughproper training and empowerment.建鼓励服务人员通过其培训知识和授权来解决问题。22. Establish effectivecommunication with associates to gain their trust and respect. 于服务人员建立有效地沟通来得到他们的信任和尊重。23. Attend associate meetings.出席员工会议。24. Demonstrate positive inter-departmental relations. 在部门间协调上起到示范作用。25. Responsible to follow and implement all Safety& Security Standards. 贯彻执行部门所有安全及保卫工作。26. Responsible for the maintenance of discipline and ahigh level of morale among associates.负责部门内部员工的纪律管理制度的执行。27. Communicate directly, and/or through the use of thelog book, to next shift supervisor.通过口头，工作日志等工具与同事交接沟通。28. Identify and recommend incentive programs, newideas and methods of operation.为更好地运营提供新颖的各种创新。29. Implement and follow through on all bookings ofrestaurant parties and room service hospitality suites and effectivelycommunicate to all managers.基于各种预定进行工作，保持于各部门经理的有效沟通。30. Assist in the development and execution of themarketing plan of assigned outlets.实行市场推广计划

岗位职责/职位描述 【岗位职责】 1、制定采购的方针、策略、程序文件，经管理当局批准后保证贯彻执行。 2、审批所有采购申请单、定货单。 3、根据酒店需求与市场供应审定价格合理、货品质量可靠、信誉好、售后服务优的供应厂商，确定供应关系。 4、负责与厂商进行大宗商品定货的主要业务谈判，审查所有合同及其他业务和约的执行和落实。 5、负责组织市场调查研究，及时酒店提供市场信息，指导下属按计划完成酒店的各类采购任务，并在预算内尽量做到降低成本、节省开支。 6、积极开发货源，不断推荐新产品，扩大货品国产化，负责国外定货工作。 7、经常检查本部门执行经济、海关、检疫、卫生等法律法规情况，及时处理发现的问题。 【岗位要求】 1、大专以上学历。 2、具有3年以上合资饭店各项物品的采购经验。 3、具有较好的英语基础 。 4、对采购程序，采购合同的订立比较精通。 5、具有较强的组织能力和沟通能力及管理能力。

1、协助餐饮总监负责餐饮部的日常运营管理工作，确保服务质量与运营标准 2、制定并执行餐饮服务流程、标准及管理制度，优化运营效率 3、监督食品卫生安全及成本控制，定期分析经营数据并提出改进方案 4、协调厨房与餐饮服务团队协作，处理突发事件及客户投诉 5、策划季节性餐饮活动及菜单更新，提升客户体验与营收

Pre-opening project: Cordis hotel in Yangtze River Delta About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: • In charge of all procurement activities for the hotel; • Plan and implement activities related to the timely and cost effective procurement, inventory control, procurement planning and quality control of production related raw materials as well as non-production related materials; • Develop, implement and maintain procurement related policies, procedures, material control systems and metrics to reduce costs, streamline procedures and implement solutions; • Identify and establish supplier relations; Maintain successful relationships with manufacturers and suppliers on a regular basis to ensure the availability of materials in the supply chain as scheduled and the maintenance of inventory at optimum levels； • Accountable for procurement order approval and management of procurement module. Qualifications: · Luxury Hospitality segment experience will be preferred. · 2+ years as Purchasing Manager at international hotels. · Pre-opening experience will be preferred. · Strong interpersonal skills. · Good knowledge of Purchasing Management. · Basic written & spoken English.

岗位职责 1、负责酒店的所有给排水系统的正常运转和保养维修。 2、参与蒸汽管路系统的改造和维修保养。冷热水管路的维修保养。 3、负责酒店内的所有水龙头及卫生洁具的维修保养。 4、负责对所有下水、污水道进行维护及疏通。 5、配合做好所有水系统设备的维修保养。 6、负责各区域厨房内的煤气管接口、阀门的检查保养。 7、主动向领班汇报工作中的问题及完成情况，及时记录当天维修日志。 8、除及时完成本职能组负责的各维修任务外，应服从主管和值班工程师的指派，帮助其它工种努力完成相关的维修工作。 岗位要求 1、初中以上文化程度。 2、有同岗位工作经验2年以上。 3、能独立完成管路系统的维修和其他维修工作。 4、持有相关的上岗操作证书。

岗位职责 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录，了解上一班的移交事项，并负责处理。 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5、熟练总台各项专业业务和技能，做好对客服务。 6、熟练掌握店内外信息，提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度，形象气质佳。 2.工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

MAJOR RESPONSIBILIES责任概要: To do whatever it takes to provide exceptional service for our external and internal customers and to strive for excellence to achieve customer satisfaction.尽可能为内部和外部客人提供优异的服务，以创造更加出色的客人满意度。To assist the PastryChef in the daily operation to produce high quality products to their bestknowledge. Train subordinates on food production, Marriott internationalstandards, 30 point hygiene rules and regulations, hotel standards and tofollow hotel policies and procedures. 协助饼房厨师长管理日常工作，使员工能运用他们的知识生产出高质量的产品。向员工培训食品制造、万豪标准、卫生标准30条及酒店标准，贯彻酒店政策程序。SPECIFICDUTIES工作任务:1. To work as directed fromtheir Pastry Chef. 完成厨师长交办的工作。2. Make sure that food istasty, attempting presented, fresh, correct portioned and safe.确保食品新鲜、配料恰当、色香味俱全、安全食用。3. Buffet food is deliveredon time, 15 minutes, before opening the restaurant or banquet function. 餐厅营业或者宴会开始前15分钟确保自助餐一切就绪。4. That mise en place is fresh, correct size,portioned and according to business.依照客人要求调配、摆放食品，大小适中，新鲜可口。5. Will learn and executethe 43 point hygiene standards at all times. 随时学习并且贯彻执行卫生标准43条。 6. Wash hands beforeentering the kitchen or returning to work station. 进入厨房及回到操作台前先洗手。7. Train subordinates withMarriott standards and assures that it meet all times. 向员工培训万豪的标准，确保随时达到标准。8. Ensure that MarriottInternational documents are filled in correctly and necessary changes are done. 确保正确补充万豪国际所发的文件并做相应的改变。9. A la carte food iscooked perfectly right, hot and in the stipulated time.确保单点食品完全按食谱规定的时间和配方制作。10. Proper handling of equipment. 正确使用设备。11. Take temperature checks as required and keeprecord. 检查温度情况，并且做好记录。12. Follow “Clean as you go” policy and keep work areaclean at all times. 遵守“走到哪里都干净”的原则，随时保持工作区域干净整洁。13. All food items must be covered with cling film (orproper lid), dated, labelled and initialled by person who made it or used itfirst. 所有食品必须用保鲜膜（或大小适当的盖子）封好保存，由制作者或最初使用者制作标签，标明日期。14. If sick, report immediately to your Chef.一旦生病，立即告知厨师长。15. Make sure production charts are closely followedand adhered to. 严格按照生产操作流程制作食品。 16. Cold food for straight consumption is handled withgloves at all times. 取用直接食用的冷冻食品时必须戴手套。17. Usage of right chopping boards is maintained at alltimes.一贯正确使用砧板。 18. Time card must be punched in and out. 出入酒店必须刷考勤卡。19. No associate to be on the property after workinghours without authorization. 未经许可，任何员工下班后不得在酒店逗留。20. Attends the daily 15 minute training session. 参加每天的15分钟培训。21. Make sure all food is prepared by recipesdesignated by Pastry Chef. 严格按照厨师长开出的食谱制作食品。22. Inform Pastry Chef of any problems or complaintswhen they arise. 遇有问题或投诉，立即告知厨师长。23. Be able to work in another area when needed andtake part in cross-training when directed. 按要求，参加岗位交叉培训，需要时能调至其他部门协助工作。24. Food in fridges to be checked on the beginning ofevery shift and container be changed. 在每次交班前检查冰箱内的食品，并且更换盛器。25. Proper requisitioning to be done as perrequirement.根据需要，填好进料单。26. Attend and conduct training sessions as required. 根据需要参加并且开展培训。27. Coordinate with concerned departments for anyissues which may arise.与有关部门合作解决问题。 28. All meetings to be attended as required. 根据需要，参加所有的会议。29. Get involved in buffet set ups and decorations. 参与自助餐的布置工作。30. Follow hotel policy as laid out in associate handbook. 根据员工手册贯彻酒店政策。31. Carry out other tasks as directed by yoursupervisors. 执行上司交待的其他任务。32. Know all procedures for handling industrialinjuries知悉处理工伤的所有程序。

工作职责： 1.掌握当日客情及餐饮活动。 2.参与各项前台的工作。发现并上报工作中出现的问题。 3.掌握当天到店及离店的重要宾客，回头宾客。 4.与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 5.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 任职资格： 1.要求有同岗位工作经验1年及以上，有良好英文沟通能力。 2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

【职责内容】 任职要求 1、形象端庄，喜欢美容行业，3年以上美容行业工作者优先考虑； 2、具有较强的规划、分析能力和创新意识， 思维清晰而有条理； 3、良好的沟通、协调能力，表达能力强，突出的执行能力； 4、良好的职业素质和敬业精神； 5、具有一定的美容专业知识与授课技能力(要求熟手法操作)。 工作内容： 1、负责公司项目的咨询、销售推广、适应省内出差； 2、为需求客户提供专业化、商品质的项目咨询与服务，通过与潜在客户建立良好的沟通与互动，挖掘客户需求，做好项目的推广与执行工作； 3、负责公司合作方之间建立良好沟通与有效协作的商业伙伴关系，完成良好的工作衔接与配合； 4、负责合作方销售团队的项目培训与指导工作。 5、能熟练掌握公司问题皮肤处理方法与产品搭配。

【职责内容】 职位描述： 负责客户的健康管理方案的跟踪服务，对接相关医疗资源，解答客户项目疑问，熟悉免疫预防和再生修复基本专业知识。 任职资格： 1、20-35岁，大学专科及以上学历，形象气质佳； 2、积极、开朗、乐观，并具有良好的沟通与协作能力； 3、一年及以上行业类工作经验（大健康管理）； 4、了解美容行业并能够掌握一定程度的项目专业知识； 5、熟悉医疗美容行业业务流程并能够进行熟练项目运营与操作； 6、证件（含健康管理师证或营养师证）均可

【职责内容】 1、根据公司下达的月度任务指标，完成个人销售业绩; 2、负责收集客户和市场信息，开发区域网点内潜在的客户，并制定销售计划及时跟进实施，对销售过程进行记录、分析、跟踪; 3、执行公司营销策略，实施市场开拓任务，参与制定市场宣传方案; 4、为公司收集并反馈行业信息，包括市场趋势、客户群体需求的变动，竞争者的市场策略和客户反馈等，提出建设性意见; 5、通过日常的客户管理与维护工作，持续提高客户满意度与合作水平; 6、负责了解客户的资信状况和履约能力，定期评估高风险客户的财务状况，保证及时回收测试款，完成年度销售回款目标; 7、负责协调、处理客户与公司相关部门之间的关系和沟通问题; 8、完成上级领导交办的其他工作任务

岗位职责 1、依照酒店对清洁和外观的标准为公共区域提供保洁服务。 2、熟悉酒店所有公共区域。 3、确保及时完成日常保洁工作。 4、有效地处理应急事件。 5、管理关于化学清洁用品使用的事宜，处理发现的问题并做出相应的整改。 6、安全正确地使用保洁设备。 7、合理保持保洁用品的存货量。 8、按照业务要求开展工作 岗位要求 1、操作及保养机器设备的知识； 2、清洁剂的知识； 3、大理石及地毯清洁保养技能；、 4、培训管理员工的技巧。 5、2年以上相关工作经验。

对新人和现有英才进行频繁而有力的培训。 Deliver frequent and powerful training for both new and existing talent. 紧密协助部门负责人，贯彻完成或保持酒店及人力资源的目标和任务, 从而改进客人和员工的满意度。 Work closely with the AHRD in implementing, achieving and maintaining the hotel’s and HR’s goals and objectives, and improving guest satisfaction and employee satisfaction. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next.

【岗位职责】 1、按规定服务程序与标准向贵宾提供服务。 2、掌握实时房态，掌握行政楼层以及VIP宾客的情况及必要的信息，做好服务准备。 3、与前厅部、餐饮部、工程部、财务协调工作，为贵宾提供服务。 4、掌握预抵贵宾的姓名、人数和特殊要求，检查预抵贵宾的房间。 5、检查VIP的房间，对住店生病的宾客或残疾人予以慰问，关照并协调有关部门予以特殊服务。 6、及时有效地解决宾客投诉，每日拜访不同类型宾客，征求宾客意见做好记录。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练前台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范。

1. Responsible for patrolling and /or maintaining a security post during the shift, ensuring established procedures, patrols and frequencies are followed.负责巡视工作，在当班期间坚守岗位，确保酒店的既定工作程序和巡视工作的正确执行。2. Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next.热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。3. preferably in a hotel，Veterans Priority.有在酒店作保安工作的经验者和退伍军人优先。4. Talent and key competencies:关键资格及才能5. Understand of fire control, safe professional knowledge and skills掌握一定的消防、安全专业知识和技能Knowledge of PC.要求会使用电脑.6. Keep good relationship with other colleagues and handle issues fairly.与酒店其他部门员工保持正常关系，做到按章办事，不徇私舞弊。7. Perform full understanding, support and assistance to other colleagues.同事之间要相互理解，支持，帮助。8. Graduate from Junior high school初中毕业以上文化水平

1) To receive the Daily Market List and Purchase Requests submitted by various departments. 收集部门上交的每日市场清单及采购申请单。 2) To obtain competitive bids by actively and aggressively test the market to obtain the merchandises as specified at the lowest price available while meeting the date of delivery, quality and quantity requirements. Bids from at least 3 suppliers are required. 通过积极、主动地市场询价获得最低报价并且满足送货日期、质量数量等要求。供应商报价最少 3 家。 3) To the prices obtained from various vendors should be comparable and without prejudice. 从不同的供应商处获得的价格是可比的和不存在偏见的。 4) To contact suppliers by phone or personal visit; to confer with present or prospective suppliers concerning new products, discounts, promotions, reciprocal business deal etc. 通过电话联系或个人拜访供应商，与现有的或潜在的供应商商谈新产品的供应、折扣、促销优惠以及互惠交易等。 5) To keep track of price movements and inform department concerned of any changes in prices by updating the Purchasing System regularly. 跟踪价格变动，通过定期更新采购部记录通知各部门有关的变动。 6) To ensure prompt delivery of all supplies and to follow up outstanding orders and undelivered portion. 确保所有供应物品及时到货并跟进未解决的订单和未送达的物品。 7) To coordinate with Store Supervisor and department concerned on needs to re-order based on adequacy of current stocks, purchasing lead-time and other prevailing conditions. 与仓库保管员及有关部门协调，根据现有的存货充足程度、采购交货期和其他现行条件，确认是否有必要再下订单。 8) To maintain as much as possible files of quotations, catalogues, photos, samples on all equipment and supplies. 尽可能多地保管和按序排列物品的报价、目录、照片、样品以及所有设备和供应品的文件。 9) To implement controls over purchasing to ensure that locally available foodstuffs are for immediate needs, that quantity of the food is optimum for the intended use and that the lowest prices on the market is paid for merchandise of the desired quality and form. To guard against excessive quantities of supplies being purchased. 对采购进行控制，确保其购入量与使用量相适宜，并能以市场最低价购入质量和形式令人满意的物品。 10) To attend personally and to supervise the proper handling of purchasing problem such as non-delivery, late delivery, inferior quality, poor services, price changes etc. 出面解决关于采购方面的问题如：未送货、迟送货、质量低劣、服务质量差以及价格方面的变动情况等。 11) To assist in requests for sponsorships from regular suppliers for hotel’s events whenever required. 在酒店活动需要时，负责向固定供应商寻求赞助费。 12) To familiarize with the import procedures, documentation and custom requirements for all overseas purchases. 熟悉所有海外采购物品的进口程序，所需文件和海关的要求。 13) To attend related meetings when required. 参加相关会议。 1. Others 其他 1) To respond to the changes in department functions as dictated by the industry, the company or the hotel. 根据行业、公司、或者酒店的规定对部门职责作出相应的变动。 2) To provide courteous and professional service and to maintain good working relationship with all hotel associates. 提供有礼貌和专业的服务并与酒店所有员工保持良好的工作关系。 3) To have a complete understanding of the hotel policies relating to fire, safety and hygiene. 充分了解酒店关于防火，安全以及卫生方面的相关政策。 4) To carry out any other duties and responsibilities as assigned. 履行指定的其他职责和责任。 5) To perform any other duties assigned by the Purchasing Manager. 执行采购经理交办的其他工作。 6) To assist other departments’ job when hotel needed. 在需要时，协助其他部门工作。 7) To every associate has the role to serve guests. 每一位员工都有服务客人的职责。

岗位职责 1.直接向行政总厨负责,并能不断向餐饮部指出新的餐饮主向的工作计划。 2.保证所有的厨房正常工作。 3.检查厨师的仪容仪表及个人卫生。 4.确保所有采购食品的质量。 5.建立各种控制体系（卫生、成本等）正常运作. 6.极积开创新菜，制订餐厅的菜单、自助单及特殊菜单。 岗位要求 1同岗位工作经验2年以上。 2.接受过专业技术训练。 3.有丰富的技术及行政经验，熟悉西式烹调，熟悉厦门市场，有在厦门工作经验，其中在国际五星级饭店工作不得少于2年以上。 4.懂得成本核算，食物原料及食品营养知识。 5.身体健康，精力充沛。

MAJOR RESPONSIBILIES责任概要: To do whatever it takes to provide exceptional service for our external and internal customers and to strive for excellence to achieve customer satisfaction.尽可能为内部和外部客人提供优异的服务，以创造更加出色的客人满意度。Assistguests efficiently, courteously and professionally in all Reception relatedmatters. Maintain a high standard of service and quality delivery at all times;when answering telephones, registering guests, assigning rooms, checking outguests and assisting in different requests高效、优质、彬彬有礼、热情周到地帮助客人，回答客人电话、登记客人入住、分配房间、帮助客人結帐离店以及满足客人其它合理的要求。随时保持高标准和提供优质服务 SPECIFICDUTIES工作任务: 1. Reportto work in good time before commencement of shift在每一班次开始前提前一定时间到岗2. Developa thorough knowledge of room locations, room types, rates, discounts, hotelfacilities and their hours of operation, special promotions etc.熟悉酒店客房位置、类型、房费、折扣、酒店设施、营业时间以及特殊促销等3. Gothrough relevant information about arrivals during shift; VIP, member, Regular guests, groups, etc. Roomsituation and functions了解每一班抵店客人信息，包括贵宾、会员顾客、常客、团体客人抵店相关信息。检查房间状态和功能4. Answerall telephone calls in a courteous and efficient manner高效地、彬彬有礼地回答所有电话5. Greetarriving guests with a smile and eye contact using the guest’s name. 以微笑和欢迎的目光交流迎接抵店客人，并使用客人姓名称呼客人6. Responsiblefor obtaining proper payment details and other registration information fromthe guest认真地、准确地获取客人付款细节以及其它登记信息7. Assignadequate room as per reservation and request from guest根据预订及客人要求分配房间8. Preparekey wallet, with room number, rate and departure date. Explain use of elevatorsand room key and wish a pleasant stay准备房间钥匙折，并写上房间号码、房价、离店日期。解释电梯和房间钥匙使用方法。祝愿客人住店愉快9. Enterthe guest-details in the guest profile in the computer, with any specialrequests when applicable把客人详细资料输入电脑系统，并注明客人的特殊需求。10. Filesthe registration card under the room-number in the in-house rack按房间号码把登记卡放到架子上存档11. Handlesafe-deposit boxes in accordance with hotel procedures按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务12. Handleforeign currency exchange为客人提供外币兑换服务13. Updatethe Front Desk Log Book, in which all essential information and of importanceto all shifts is recorded更新前台交班本。记录对各班次都必须获悉并掌握的重要信息14. Resolveguest complaints, without involving Supervisor if possible. When needed, referthe matter to the Supervisor or Guest Service Manager尽可能在没有上级参与的情况下解决客人投诉。必要时向领班或者宾客服务经理汇报15. Reporton complaints and/ or comments to Management向上级汇报客人投诉以及客人对酒店的评价16. Maintaingood working relations with Housekeeping; promptly inform about earlydepartures, early arrivals, extended stays, late check-outs, room-moves, special requests etc维持与客房部的良好关系, 迅速将有关客人提前离店、提前抵店、 续住、推迟退房、换房以及其它特殊要求通知管家部17. Takepersonal responsibility for guest requests, follows up with relevant departmentto ensure the request has been acted upon主动解决客人的要求并且追踪有关部门确保客人的要求得到满足18. Handlecheck-out according to hotel procedure, to ensure correct payment. Know andunderstand the importance of correct procedures regarding cash payment, creditcards, cheques, foreign currency and billing根据酒店服务程序为客人办理离店手续，确保客人准确付款。熟练掌握现金付款、信用卡、支票、外币兑换和转帐等有关程序19. Inquireif the guest had a pleasant stay. Note down any comments and feedback forManagement’s information询问客人是否入住愉快。记录客人意见和反馈并向上级汇报20. Handlereservations when Reservation Office is closed. Obtains name, arrival date,departure date, payment method, preferred room-type and contacttelephone-number在预订部下班后协助预订工作。获得姓名、抵店日期、离店日期、付款方式、要求房间类型以及联系电话等21. Maintainthe Reception area and back office clean and tidy保持前台区域和后台办公室干净与整洁22. Assistin keeping an adequate stock of forms, paper, key cards, brochures, etc确保有足够的表格、纸张、钥匙、宣传册等23. Reportany unusual occurrences to the Shift leader, Guest Service Manager or Front Office Manager任何异常事件发生时向领班、宾客服务经理或前厅部经理汇报24. Befamiliar with SheratonGuest Satisfaction Standards (GSS) and is guided in daily work by these熟练掌握喜来登顾客满意标准并贯彻于日常工作中25. Deliverhigh quality service to guests向客人提供优质服务26. Bewell familiar with the MBprogram and contributes actively in enrolling new members熟练掌握万豪旅享家顾客计划，积极发展新会员27. Ensureguest needs and reasonable requests are met确保满足客人需求和合理要求28. Seekopportunities to continually improve guest service通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务29. IdentifyVIP, MB member, regular and long stayingguest, develop rapport to offer personalized service and assistance确认贵宾、万豪旅享家顾客、常规客人和长住客人。建立良好关系并提供个性化和超值服务30. Keephotel information confidential保守酒店机密31. Adhereto the hotel’s security and emergency policies and procedures坚持酒店安全制度、紧急情况处理规定和程序32. Ensurea high levelof cleaning is maintained in work area保持维护所在工作区域的高度整洁33. Abideby the Hotel’s Policies and Procedures, Sheraton Code of Business Conduct and the hotel’s AssociateHandbook.遵守酒店的工作政策及程序，遵守喜来登的商业行为规范以及员工手册中的条款。34. Carryout other tasks as directed by your supervisor在上级指导下执行其它任务

1.餐饮服务员/传菜员/温泉服务员寒/暑假工；  2.五官端正，普通话标准，有责任心，吃苦耐劳；  3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。