一、岗位职责： 1、 负责接待客人并提供优质的服务 2、处理客人咨询并解答相关问题 3、维护前台区域的整洁与专业形象 二、任职要求： 1、具备良好的沟通技巧和服务意识 2、能够有效处理前台日常事务 3、有责任心，能够代表酒店展现出色的服务品质 三、薪资待遇： 1、具有竞争力的薪酬待遇及绩效奖金； 2、完善的福利体系（五险、带薪年假、节日福利、提供工作餐、宿舍等）；

【职责内容】 一、岗位职责： 1、为顾客提供皮肤护理或美体（手法）服务； 2、保持工作环境的干净整洁； 3、记录顾客身体状况变化及调理状况； 4、积极学习项目手法和专业； 二、任职要求： 1、有半年以上面部护理保养及手法操作经验、工作认真、有上进心； 三、福利待遇： 1、底薪4000+操作手工费+开卡提成+顾客数量奖金+业绩提成+满勤奖200+餐费补贴+医保+加班费 （综合平均薪资7000起） 2、面部护理保养及相关仪器设备的全面系统操作培训 3、舒适的办公环境和氛围 4、创业型公司的扁平化管理（没有领导，只有好相处的小伙伴） 5、工作时间：9：00--21:00 6、每年一次调薪及晋升机会、节假日红包、每月挑选一位表现者奖金200--2000元、年底奖金或分红

【职责内容】 职责说明： 美发助理主要负责协助美发师的发型设计工作。包括为顾客提供洗头、烫染操作等。 职位要求： 1有良好的执行力，能较好的协助发型师为顾客提供更好的服务。 2热爱美发行业，能吃苦耐劳，有学习上进心，有团队精神，服从安排；

【职责内容】 职责说明： 1、负责为美容院沙龙客人提供专业的美容服务。   2、讲究职业道德，做到文明服务，保持美容的高水准服务，维护公司声誉。   3、定期建立贵宾及常客档案，了解他(她)们的爱好、要求及皮肤的特性，以便更好地提供服务。   4、负责保管美容及按摩工具，对工具、美容用品的采购提出建议。   5、参加美容院晨会，完成每天工作流程报表与每月总结报表。 6、完成店长安排的其他工作。 职位要求： 1、皮肤好，仪表大方，熟悉美容产品和手法， 2、持有美容师证书者、有美容院工作经验者优先考虑； 3、良好的语言表达能力，善于沟通，服务意识强，工作耐心细致； 4、吃苦耐劳，爱岗敬业，良好的个人素质，较高的职业素养和道德； 5、性格开朗乐观，积极向上，团队协作能力强。

岗位职责： 1.负责酒店大堂迎送宾客，使用酒店标准用语,面带微笑的礼貌问候客人。                          2.认真执行交接班制度，妥善交接未尽事宜。 3.确保个人卫生及仪容仪表达到酒店要求。 4.引领客人到接待处和房间。 5.主动协助本部门其他岗位或其他部门的清洁保养、安全、防火、防盗等工作。 6.熟知礼宾部的各项业务,在部门领班离开大堂时帮忙接听电话及代售各类票据。 7.为客人寄存及运送行李。 8.为客人开关车门及登记在酒店门口上下客的出租车车牌。 9.密切留意大门口的环境卫生情况和闲杂人员，劝阻衣冠不整、精神不正常、带宠物的客人进入酒店。 10.主动提供委托代办服务，并作记录。 11.主动向客人介绍酒店的车辆出租服务，提高酒店效益。 12.为客人指示方向和答复简单问询。 13.负责按时落实礼宾部所负责的灯光及设备状况。 14.完成上司交办的其他事项。 岗位要求： 1、中专或以上学历； 2、具有良好的沟通技巧； 3、具备基本英文的阅读能力，英语口头表达良好，熟练使用办公自动化软件。

【岗位职责】 ·         在工作时间内清扫酒店制定标准工作量，确保所有客房达到希尔顿酒店制订的政策。 ·        确保所分配的区域的高度清洁。 ·        确保所服务客人的隐私被保护。 ·        尽可能地为客人提供帮助,响应客人的要求。 ·        按照程序和标准打扫和补给客房。 ·        需要时提供开夜床服务。 ·        保持手推车的整洁和充分的补给。 ·        维持所有的装备处于良好的工作状态。 ·        保持布草房的整洁和井井有条。 ·        向楼层主管汇报任何布草、家具、固定物或装置的丢失或损坏，及地毯大理石的养护状况 ·        随时为客人提供专业的高质量的服务。 ·        与本部门和其它部门的同事保持良好的工作关系。 ·        迅速向工程部汇报维修问题。 ·        严格依照失物招领程序处理客人遗留物品。 ·        采取合适的行动解决客人的抱怨。 ·        维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 ·        遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 ·        如有必要 ，酒店管理层有权更改或补充该职位描述。 ·        完成任何其他合理的职责和被指派的职责

我们正在寻找各部门实习生（礼宾、餐饮、宾客服务中心） 您的主要工作职责： 1、熟悉部门工作流程和规则； 2、积极聆听解答客人的简单问询； 3、配合部门内外部的工作； 4、有意在酒店行业发展的应届毕业生优先/实习生； 5、可至少从2025年1月实习至2025年6月。

1.形象良好，身体健康，酒店管理及旅游管理相关专业优先 2.具备一定沟通能力 3.精通英语、日语。

按照规范和包装指导说明计划，准备并切分，订购和存储所有肉类和鱼类。保持工作区和设备的整洁和卫生。协助上级领导完成分配的烹调工作 Plan, prepare, and execute all portioning, ordering, and inventory of meats and fish in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Assist in the supervision of Line Cooks when assigned 挑选供应商并购买肉类 Selects suppliers and purchase meats: 将肉进行适当切割 Cuts meats to correct portion size 正确的包装肉类和鱼类存储和保护产品 Properly wraps meats and fish to preserve and protect the product 完成开始和结束工作及检查单 Complete opening and closing duties and checklists 按照程序(1)確保肉类，鱼类和設備的安全和正確的存儲，如刀，切肉刀和據，(2)及时高效的订购和申请用品和存货等，(3)使浪费保持在最低程度并将食品成本控制在预测成本范围内 Follow procedures to (1) ensure the security and proper storage of meats, fish, and equipment such as knives, cleavers, and saws, (2) order and/or requisition supplies, inventory, etc. in a timely and efficient manner, and (3) minimize waste and maintain controls to attain forecasted food cost 保持食品准备区的卫生标准达到国家和地方卫生局的检查标准和酒店的要求 Maintain sanitation standards in the food prep areas that meet the state and local Health Board inspection and hotel requirements 确保所有屠宰设备，包括但不限于台面，案板，磨刀器等处于正常工作状态，定期进行清洁和消毒 Ensure that all butchering equipment, including but not limited to countertops, cutting boards, sharpeners, etc., is in proper operational condition and is cleaned and sanitized on a regular basis 保持高标的准个人卫生 Maintains high standards of personal hygiene

职位描述 1.熟知菜谱和各类侍餐方式并知晓餐饮服务招待的整个过程； 2.执行餐厅服务工作规范及工作制度； 3.监督并指导餐厅员工的服务情况，按照规范标准对客服务； 4.提高工作效率，促进销售，并达到增源节支的目的； 5.协助处理宾客的投诉，不断改善服务质量； 6.完成上级领导交代的工作。 任职要求 1、男女不限，中专以上文化程度，2年以上同岗位工作经验； 2、精通西餐的业务知识和服务技能技巧，善于调动西餐服务人员的积极性； 3、具有灵活的处事能力，较强的组织领导工作能力和实际工作能力； 4、有同等星级酒店工作经验者优先录用。

岗位职责/职位描述 1、确保服务中心话务台24小时运转正常，适当安排充足的人力 2、监督员工的出勤情况，保证出勤人数与排班表上相符合 3、计划安排员工休息 4、至少四年话务员操作经验 5、熟知酒店电话系统 6、普通话语言流利 7、英语流利 8、微软办公软件熟练；Opera系统操作熟练

1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。2、进行有关的市场计划分析制定部门工作计划，完成工作报告。3、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。4、保持良好的客际关系，能独立有效地处理宾客投诉。5、协助酒店与更高一级领导处理突发事件。

岗位职责 1、各类冷荤的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料，合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗，及时申购、补充。 5、配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。 岗位要求 1、为人正直，有责任心。 2、有西餐冷菜工作经验 3、身体健康，能吃苦耐劳。

Time in and out at the housekeeping office in complete uniform.身穿制服在办公室签到和签退。Report for duty punctually, wearing the correct uniform and name badge at all times.准时上班，正确穿戴制服和名牌。Responsible for assigned floors and guest rooms during shift.当班时负责指定楼层和客房。Work closely with the Reception to ensure correct room status at all times.与前台密切合作以确保任何时间段房态的准确性。Ensure highest standard of cleaning in assigned areas确保指定区域的高度清洁。Ensure guest privacy is respected when DND status is displayed.在“请勿打扰”状态下，确保维护客人隐私。Supervise turndown service.监督夜床服务。Responsible for strict key control.负责严格管控钥匙。Inspect regularly guestroom corridors and public areas.对客房走廊和公共区域进行常规检查。Good knowledge for using chemicals and clean rooms.具有丰富的的清洁剂使用及客房清洁知识。Report maintenance issues promptly to Engineering.迅速向工程部汇报维护情况。Ensure compliance of Lost & Found procedures.确保严格遵照失物招领程序执行。Monthly inventory of guest items to ensure that there are no items close to their expiration dates in guest rooms and warehouses.每月盘点，确保所管辖客房及仓库无临期物品出现。Keep floor linen rooms neat and tidy.确保楼层布草房干净和整洁。Monitor productivity of the unit.监督每个工作小组的工作效率。Prevent and resolve grievances.避免和调解员工生疏。Resolve disputes.解决争端。Discipline staff when necessary.必要时刻进行员工纪律处分。Check Housekeeping associate’s grooming, personal hygiene and appearance.检查客房部员工的仪表,个人卫生和形象。Assist with the preparation of associate’s duty roster.协助制定员工排班表。Facilitate multi kills.鼓励员工学习多项技能。Assist with staff training and development.协助进行员工培训。Provide ongoing advice and support to associates under your supervision为下属员工提供持续性建议和支持Supervise associate’s performance.指导员工工作表现。Provide one to one instruction to staff members when required.必要时对员工进行单独当面指导。Deliver high quality service to guests.对客提供高品质的服务。Ensure guest needs and reasonable requests are met.确保客人需求与合理要求被满足Seek opportunities to continually improve guest service, by reporting guest comments.通过汇总分析宾客意见，不断提升对客服务水平。Take appropriate action to resolve guest complaints.采取恰当的方式解决客人的投投诉。Promote our hotel products and services.推广酒店产品和服务。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟练掌握产品和服务知识，以便于向客人介绍和推荐酒店服务和服务设施。Adhere to the hotel’s security and emergency policies and procedures严格遵守酒店安全紧急制度和操作程序Log security incidents and accidents in accordance with hotel requirements依照酒店要求完成安全日志和事故记录。Adhere to hotel cleaning and maintenance programs.严格遵守执行酒店清洁和保养计划。Ensure a high level of cleaning is maintained in your work area.保持维护所在工作区域的高度整洁。Ensure all reporting and servicing deadlines are met on a timely basis.保证所有报告和服务都按时完成。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.无论何时何地，强调员工手册中规定的良好个人行为准则并提倡团队合作精神。

Support all co-workers and treat them with dignity and respect.支持所有同事，并尊重他们。Develop and maintain positive and productive working relationships with other employees and departments.与其他员工和部门建立并保持积极和富有成效的工作关系。Partner with and assist others to promote an environment of teamwork and achieve common goals.与他人合作并协助他人促进团队合作环境，实现共同目标。Comply with quality assurance expectations and standards.符合质量保证期望和标准。Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP指南，在正确的温度下准备所有可能有害的食品。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.遵循并确保符合食品安全和处理政策和程序，如产品轮换，先进先出（FIFO）；标记、清洁和整理冷却器/冰柜/储存区域；所有食品相关部门和地区的冷链合规。Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品的质量，如果产品不符合规格，通知经理。Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.监控准备食物的数量和供应食物的份量，以控制食物浪费，确保好食物不被扔掉。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.操作烤箱、炉灶、烤架、微波炉和煎锅来准备食物。Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用恒温器和温度计检查并确保电器和食品的温度正确，包括监控冷冻系统，如风扇、排水管和门，以确保其正常运行，并向设施管理人员报告问题。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件符合部门标准，包括使用卫生部门要求的消毒剂。Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.使用所需的设施、工具、设备和用品建立和分解工作站，确保物品符合既定规格，确保容器足够填充，适当储存物品，并适当清洁工作站。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Disassemble and assemble kitchen equipment following safety procedures when cleaning.清洁时按照安全程序拆卸和组装厨房设备。

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.使用品牌或酒店的特定模型（如LEARN、PLEASED、guest Response、LEAP、MYSTIQUE）积极倾听并积极回应客人的问题、担忧和要求，以解决问题、取悦客人并建立信任。Address guests' service needs in a professional, positive, and timely manner.以专业、积极、及时的方式满足客人的服务需求。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预测客人的服务需求，包括询问客人的问题，以更好地了解他们的需求，观察/倾听客人的喜好，并在可能的情况下采取行动。Assist other employees to ensure proper coverage and prompt guest service.协助其他员工确保适当的服务和及时的对客服务。Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.与客人就他们的住宿、酒店服务和地区景点/产品进行对话，包括当地的社交媒体。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).为残障人士提供帮助，包括在指导范围内为视力、听力或身体受损的人士提供帮助（例如，在被要求时陪同他们，用语言解释行动，在纸上写下指示，将物体移开，或提供使用盲文或TDD电话的通道）。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.了解当地的最新情况，以便为客人提供具体的建议。Communicate recommendations in a way that builds excitement and interest among guests and associates.以一种能引起客人和同事兴奋和感兴趣的方式传达建议。Perform other reasonable duties as requested.按要求履行其他合理职责。Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.为客房部跟踪客房状况的变化（如：提前退房、晚退房、客房转移、意外停留）。Organize and coordinate check-in/pre-registration procedures for arriving groups.组织和协调到达团队的入住/预登记程序。Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.处理所有的退房，包括快速退房，解决任何延迟和有争议的费用，结算账目，取回房间钥匙，并征求客人对入住的意见。Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.处理所有客人的入住事宜，包括在电脑系统（如Fidelio， PMS， FOSSE， OPERA）中确认预订，核实客人身份，要求付款，分配房间，并根据酒店的政策和程序发放房间钥匙。Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.发放房间钥匙前确保有效的付款方式（如信用卡、现金）。Sell a room/accommodation to guests without reservations based on availability.根据房态向客人出售房间。Verify and adjust billing for guests.验证和调整客人的账单。Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.完成每日报告（到达和离开的数量），识别任何特殊要求，并检查报告的准确性。Run credit card authorization report and check for discrepancies.完成信用卡授权报告，检查是否存在差异。Review shift logs/daily memo books and document pertinent information in logbooks.查看值班日志/每日备忘录，并在日志中记录相关信息。Print contingency lists to have a record of all guests in case of emergency.打印应急清单，以便在紧急情况下记录所有客人。Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.为客人/住客/访客安排交通工具（如出租车、穿梭巴士），并根据需要提前记录交通要求。Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.必要时联系相应的个人或部门（如：行李员、前台、客房部、工程部、保安/防损部）解决客人的电话、要求或问题。Follow up with guests to ensure their requests or problems have been met to their satisfaction.跟进客人，确保他们的要求或问题得到满意的解决。Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.管理公共场所内技术设备的使用权限（如电视、遥控器、电脑、互联网、游戏等），并提供基本的故障排除协助，必要时请适当的个人或部门（如工程、安全/防损）协助。

Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping, Room Service and other concerned departments.每日查看当天抵店客人信息，包括贵宾，散客，团队预订及其它相关的特殊要求。及时将相关信息与客房部和送餐部及其它相关部门分享。Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.负责按照正确地登记流程操作、填写登记卡、房间分配、信贷政策等。Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告及维修房状态，随时确保房态信息的准确性。Responsible for correct handling of cash and cheques, credit cards, vouchers and invoices.负责正确流程处理现金和支票、信用卡、代金券以及发票。Responsible for correct handling of safe deposit boxes.负责正确流程处理贵重物品寄存服务。Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.负责团队抵店前的准备工作，确认团队总账单以确保收款正确。Responsible for prepare activities for group departure, correct definition of group masters to ensure correct charges.负责遵守酒店政策与服务程序，正确完成客人离店手续。Responsible for reservations, changes and cancellations when Reservation Office is closed.负责预订部下班后的预订服务、预订变更及取消预订。Report to management on deficiencies and irregularities noted in the operation.向上级报告酒店在运营中的缺陷与异常情况。Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.熟悉房费、折扣、包价、酒店设施和特殊活动等相关知识，同时确保宾客服务员掌握同样的信息。Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.与预订部保持紧密联系，随时确保前台的可售房间状态信息准确。Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.确保迅速、正确记录与解决客人投诉，尽量避免不满意的客人离开酒店。必要时寻求宾客服务经理或前厅部经理帮助。Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.负责准备员工排班表以确保有足够员工满足运作需要。Assist in preparing payroll information on the due dates, to ensure correct payments.在指定日期，协助准备工资信息报表以确保正确支付员工工资。Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.熟练掌握酒店所有集团促销计划，同时确保宾客服务员掌握同样的信息。Maintain good knowledge of the Marriott Loyalty Program, ensuring correct handling, prepares reports and actively participates in enrolling new members熟练掌握万豪旅享家会员计划，确保正确处理会员计划、准备报表及积极发展新会员。Assist in resolving accounting matters; disputes, missing back-ups etc.协助解决财务问题，包括有争议的账单及缺失的信息等。Ensure all record all guest complains and report immediately to the Front Office Manager.确保记录所有客人意见，并向前厅部经理汇报。Assist in development， implement and assessment departmental training plan.协助制定，落实和评估部门培训。Be alive to new ideas and system which could benefit the department and hotel.积极响应有利于部门与酒店发展的意见与系统。Ensure guest needs and reasonable requests are met.确保客人需求和合理要求被满足。Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.每日查看当日/次日预抵客人信息，为提供个性化服务与帮助，将贵宾、常规客人、长住客人、团队客人及特殊要求信息与相关部门分享。

Time in and out at the housekeeping office in complete uniform.身穿制服在办公室签到和签退。Report for duty punctually, wearing the correct uniform and name badge at all times.准时上班，正确穿着制服和佩戴名牌。Ensure designated area is properly and regularly cleaned. Ensure day-to-day efficiency of the section.确保指定区域的日常清洁和定期清洁。确保部门的日常工作效率。。Report any faults or maintenance requests to the Head PA Supervisor or Housekeeping Coordinator prompt, coordinate with the Engineering department regarding pending work orders. Unfinished maintenance work each week must be reported to the higher authorities.及时地向公共区域总督导或服务台文员汇报任何故障或维护要求,与工程部协调未完成的工程问题，每周未完成的维修需上报上级。Report to the Head PA Supervisor any solutions or tools which need replacement or repair.任何清洁剂，工具的更换，维修必须报告给公共区域总主管。Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested.了解所有通道出口和其它设施的位置, 以便在需要时为客人引路。Orient and train new employees, conduct continuous training and retraining and on job training to subordinates according to approved systems and procedures.培训新员工并按批准的酒店操作程序对员工进行持续培训、再培训和在职培训。Ensure all public area attendants attend the chemical training program.确保每位员工参加化学品培训。Train staff on proper handing and use of equipment and cleaning supplies.培训员工正确使用清洁剂和使用清洁设备。Perform cleaning with a minimum disturbance to guests.清洁时尽量减少对客人的打扰。Ensure toilet and tissue papers are properly stocked in the restrooms.确保洗手间和其他休息室的备品及时补给到位。Greets all guests with an appropriate greeting and friendly smile.以适当的问候和友好的微笑问候所有的客人。 Responsible for the cleanliness of assigned service areas.负责指定服务区域的清洁工作。Offer all possible assistance to guests and respond to guests’ request.尽可能地为客人提供帮助,反馈客人要求。Keep trolley neat and adequately supplied.保持手推车的整洁和备品充足。Maintain all equipment in good working condition.维持所有的设施设备处于良好的工作状态。Keep storeroom neat and in good order.保持库室整洁有序。Deliver high quality service to guests.为客人提供高质量的服务。Ensure guest needs and reasonable requests are met.确保满足客人的需要和合理要求。Seek opportunities to continually improve guest service.寻找机会不断提高服务质量。Take appropriate action to resolve guest complaints.采取恰当方式处理客人投诉。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟练掌握酒店产品和服务知识，以便为客人介绍并推销服务和设施。Adhere to the hotel’s security and emergency policies and procedures.遵守酒店安全紧急制度和处理程序。Ensure a high level of cleaning is maintained in work area.保持维护所在工作区域的高度整洁。Ensure public area staff follow approved cleaning procedures only.严格按规定的清洁程序进行清洁。Holds briefings with PA attendants and issues cleaning supplies.召开公共区域服务员简短例会， 发放清洁用品、工具。Guides and monitors PA attendant work performance.指导和监督公共区域服务员工作表现。Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition. After use, make sure the machine and tools are clean and put them back in their original.确保员工正确使用和维护清洁设备和机器状态良好。清洗设备，妥善存放机器设备和确保设备良好的使用状态。使用后，确保机器和工具清洁，并放回原处。 Ensure all public area staff are aware of hotel emergency and safety procedures including pest control.确保所有公共区域的员工了解酒店的紧急情况和安全程序，包括害虫控制程序。Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.确保公共区域所有备品能及时补充到位，并遵守部门和酒店的规章制度。Check all the associates are neat and well presented at all times.检查员工的仪容仪表，随时保持整洁。Contribute to overall operational efficiency.保持并不断提高工作效率。 Proper usage of chemical with minimum wastage.员工能够正确使用化学物品， 尽可能减少浪费。Responsible for strict key control.负责钥匙的严格管控。Schedules and supervises the shampoo of carpet /upholstery in public areas.计划和监督员工定期清洗公共区域的地毯及其他装饰设施。Inspect the public area regularly during shift. (Restaurant/Lobby/Periphery/Pool/Staff Restroom/Back Area Office/Clothing Room/Conference Room/Banquet Hall/Lounge, etc.)当班时定时巡查公共区域。（餐厅/大堂/外围/泳池//客用卫生间/后区办公室/更衣室/会议室/宴会厅/酒廊等）Ensure the PA storeroom is clean and that chemicals and tools are prepared well.确保PA仓库干净整洁， 化学清洁用品和工具配备充足良好。Maintains daily public area logbook, sign out and hand-over to following Shift leader.维护日常公共区域工作日志，登记并与下一班次的领班交接。Know very well about the policy of enter guest room, open door for guest and DND.熟悉进入客房，为客人开门和请勿打扰等规定Having knowledge of proper use and cleaning techniques for cleaning agents. Strictly control the use cleaning agents solutions by proper dilution and follow correct cleaning procedures.了解清洗剂的正确使用方法和清洁技术。严格控制使用适当稀释的清洗剂/溶液，并遵循正确的清洗程序。Promote our hotel products and service.促销酒店的产品与服务。Ensure proper handling of Lost and Found.确保恰当的方式处理客人的失物招领。Conduct monthly inventory checks to ensure that there are no items close to their expiration dates in the warehouse.每月盘点，确保仓库无临期物品出现。Assistant Head PA Supervisor initiate and schedule special cleaning in areas of responsibility.协助公区总督导制定公共区域大清洁计划并落实。Record monthly, quarter, general cleaning schedules including carpet, floor, wooden floor and sofa.记录月度、季度、常规清洁计划，包括地毯、地板、木地板和沙发。Ensure that absences and tardiness are monitored closely and that corresponding disciplinary actions are given if privileges are abused.确保严格管理旷工和迟到等行为，必要时并给予相应的纪律处分。切勿滥用特权Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.强调个人良好的行为，按照酒店员工手册，无论何时何地促进团队合作精神。

Perform the safety operation procedure strictly.严格执行安全生产操作程序。During the operation shift, carefully inspect the equipment room, ensure the normal and stable operation of MEP equipment and fire system, and fill in the form of equipment operating records. Solve the breakdown timely. Report to supervisor if any problem concerning safe hidden trouble is spotted.值班期间，认真巡查机房，确保机电及消防系统设备运行稳定正常，并填好设备运行记录表格。出现故障及时解决，发现安全隐患做到及时向上级报告。During the operation shift, patrol the air conditioning temperature, lighting, cold/hot water, etc. in the guest area. Under the premise of ensuring the quality of guest services, effectively control the operation of the mechanical and electrical systems and facilities and equipment.值班期间，巡视对客区域空调温度、灯光照明、冷/热水等，保障对客服务品质前提下，有效控制好机电系统及设施设备运行。Taking notes about the electricity, water and gas on time, and being responsible for the data recorded that are veracity.完成电、水、气用量记录，对所记录数据的准确性负责。Carry out daily routine work and routine maintenance and repair work.执行每日例行工作、例行维修保养工作。Follow up on the work orders of each department, if cannot complete them must have the full reason and make the record.跟进各部门的工单，如不能完成必须注明不能完成的充分理由。Carry out the preventive and maintenance schedule, MEP room cleaning or other jobs according to the superior supervisor.按照上级主管的指示，执行维修保养、机房清洁或其他工作。 There is no shift if the equipment or system goes wrong, or the problem could not be solved.当班若出现设备或系统故障和事故时，故障或事故得到处理前不能进行交接班。Shoulder the supervisor’s responsibility when he is not available, accomplish the job with team members and solve the emergency.上级主管休假时，主动承担主管的工作，带领团队员工完成计划内工作或突发事件处理。Be punctual and proactive in participating in hotel and departmental work safety training, professional knowledge and work skills training, etc.准时且主动参加酒店及部门工作安全培训、专业知识及工作技能培训等。Make working records based on the acquirements.按要求做好工作记录。Ensure department cleanliness is maintained at all times.随时注意保持部门的清洁卫生。Ensure effective handling of emergencies such as water and power outages, gas disruptions, people trapped in elevators, and extreme weather conditions.确保有效处理紧急情况，如水和电力中断、天然气中断、人员被困电梯和极端天气条件。Respond to the department's call when an emergency occurs in the hotel or there is a need for guest services.当酒店发生紧急情况或对客服务需求时须响应部门的召唤。

Assist other employees to ensure proper coverage and prompt guest service.协助其他员工，确保在适当的时候提供及时的对客服务。Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.欢迎并感谢每一位客人，微笑，眼神交流，友好的口头问候，尽可能叫出客人的名字。Thank guests with genuine appreciation and provide a fond farewell.真诚地感谢客人，并致以亲切的告别。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Assist with Banquet plate-ups.协助完成宴会拼盘。Organize cleaning chemicals and supplies and ensure they are stored appropriately and kept separate from food products.整理清洁化学品和用品，确保其妥善存放，并与食品分开存放。Complete cleaning checklists to determine appropriate timelines for cleaning and sanitizing (such as floors, equipment, drains, walls, surfaces, doors, lights, and trashcans).完成清洁检查清单，以确定清洁和消毒的适当时间表（如地板、设备、排水管、墙壁、表面、门、灯和垃圾桶）。Operate cleaning equipment and tools to ensure only clean and sanitary items are used in the kitchen, including operating the dish machine, pot-scrubbing station, and trash compactor.操作清洁设备和工具，确保厨房内只使用清洁和卫生的物品，包括操作洗碗机、洗锅站和垃圾压实机。Direct and assist Stewards in order to make clean up a more efficient process.指导和协助管事人员使清洁工作更有效率。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Keep hand wash stations maintained (for example, supplied with soap, towels, step-on trashcan, gloves, and proper signage) and fully functional.保持洗手站的维护（例如，配备肥皂、毛巾、踏式垃圾桶、手套和适当的标志）和功能齐全。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件并符合部门标准，包括使用卫生部门要求的消毒剂。Ensure proper and safe handling and storage of equipment, returning equipment to appropriate location.确保设备的正确和安全处理和储存，并将设备放回适当的位置。Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.检查、拉出并堆放清洁过的物品，将弄脏的物品送回去重新擦洗和清洗。Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.确保水温和化学物质水平适合洗碗机的运行，并完成适当的文件。Ensure clean wares are stored in appropriate areas.确保清洁用品存放在适当的区域。Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.清洁洗碗机，包括清除垃圾和喷洒机器内部，清洁和疏通喷雾臂和喷嘴，清洁机器外表面，并根据需要排除洗碗机故障。Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink at the appropriate levels to clean dishes, ensuring the chlorine levels are between 50 and 100 parts per million and that the water temperature is sufficiently hot.在3隔间水槽中使用适当水平的清洁剂、漂洗剂和消毒化学品来清洁餐具，确保氯含量在百万分之50到100之间，并且水温足够热。Sort silverware with eating surfaces facing up into separate cylinders and wash/re-wash.将餐具表面朝上的银器分类到单独的圆柱体中，然后清洗/重新清洗。Allow cleaned items to air dry.让清洁过的物品自然风干。Rack dirty items (silverware, plate ware, etc.).放置脏物品（银器、盘子等）。Sort and soak silverware.将银器分类并浸泡。Spray all racked items with hot water to loosen and remove food residue.用热水喷洒所有物品，使其松动并去除食物残渣。Breakdown dirty bus tubs.损坏脏的母线槽。 Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters in dish room, tops of chemical bottles, outside of the dish machine, dish room door and walls, bus carts).清洁和拖把指定部门的所有区域（例如：水槽区、餐具室的货架和柜台、化学瓶的顶部、餐具机的外部、餐具室的门和墙壁、公共汽车的手推车）。Clean and maintain sanitation areas and organize cleaning supplies including hanging up mops and brooms.清洁和维护卫生区域，整理清洁用品，包括挂拖把和扫帚。Clean and maintain loading dock areas.清洁和维护装货区。Organize supply rack, including pots, pans, serving spoons, utensils, etc.整理用品架，包括锅、锅、勺子、餐具等。Empty full trashcans, ensuring each can is clean, relined, and covered, and maintain dumpster area.清空装满垃圾的垃圾桶，确保每个垃圾桶干净、有绳、有盖，并保持垃圾箱区域。Keep sanitation closets locked and shut.保持卫生壁橱的上锁和关闭。Ensure food storage areas are clean.确保食品储存区域清洁。Dispose of glass in the proper containers.将玻璃放入适当的容器中。Break down cardboard boxes and place them and other recyclables in the recycle bin.分解纸板箱，将纸板箱和其他可回收物品放入回收站。

Support all co-workers and treat them with dignity and respect.支持所有同事，并尊重他们。Develop and maintain positive and productive working relationships with other employees and departments.与其他员工和部门建立并保持积极和富有成效的工作关系。Partner with and assist others to promote an environment of teamwork and achieve common goals.与他人合作并协助他人促进团队合作环境，实现共同目标。Comply with quality assurance expectations and standards.符合质量保证期望和标准。Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.根据HACCP指南，在正确的温度下准备所有可能有害的食品。Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.遵守适当的个人卫生程序，确保提供给客人的食物可供安全食用，包括在处理食物前对手进行消毒，戴上帽子/发网，穿合适的鞋子。Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO); dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and Cold Chain compliance, across all food-related departments and areas.遵循并确保符合食品安全和处理政策和程序，如产品轮换，先进先出（FIFO）；标记、清洁和整理冷却器/冰柜/储存区域；所有食品相关部门和地区的冷链合规。Ensure the quality of the food items and notify manager if a product does not meet specifications.确保食品的质量，如果产品不符合规格，通知经理。Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.监控准备食物的数量和供应食物的份量，以控制食物浪费，确保好食物不被扔掉。Communicate any assistance needed during busy periods to the Chef to ensure optimum service to guests.在繁忙时段与厨师长沟通所需协助，确保为客人提供最佳服务。Operate ovens, stoves, grills, microwaves, and fryers to prepare foods.操作烤箱、炉灶、烤架、微波炉和煎锅来准备食物。Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.使用恒温器和温度计检查并确保电器和食品的温度正确，包括监控冷冻系统，如风扇、排水管和门，以确保其正常运行，并向设施管理人员报告问题。Report maintenance issues immediately to appropriate personnel (i.e., management or maintenance).立即向相关人员（即管理人员或维护人员）报告维护问题。Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility.在指定的责任范围内保持公司食品安全计划的最新知识。Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and meet the departmental standards, including using sanitizers required by health department.清洗和消毒厨房区域，包括桌子、工具、刀具和设备，以确保卫生条件符合部门标准，包括使用卫生部门要求的消毒剂。Set-up and break down work station with required mise en place, tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill of containers, storing items appropriately, and cleaning station as appropriate.使用所需的设施、工具、设备和用品建立和分解工作站，确保物品符合既定规格，确保容器足够填充，适当储存物品，并适当清洁工作站。Follow and ensure compliance with sanitation and cleaning procedures and pest control guidelines, reporting pest control issues to appropriate personnel.遵守并确保遵守卫生和清洁程序以及虫害防治指南，向相关人员报告虫害防治问题。Disassemble and assemble kitchen equipment following safety procedures when cleaning.清洁时按照安全程序拆卸和组装厨房设备。

【岗位职责】 1、协助餐厅/酒吧经理制定并执行日常运营计划，确保服务流程顺畅高效； 2、监督并指导服务团队，提升员工专业技能及服务质量，维护高标准的客户体验； 3、负责餐厅/酒吧的排班、考勤及绩效管理，协调人员配置以匹配运营需求； 4、检查设施设备及卫生状况，确保符合酒店安全与卫生标准； 5、处理客户投诉及突发事件，及时解决问题并反馈改进建议； 6、协助控制运营成本，包括库存管理、物料采购及损耗监督； 7、参与策划并执行促销活动，提升餐厅/酒吧营收及品牌影响力。 【岗位要求】 1、大专及以上学历，酒店管理、餐饮管理或相关专业优先； 2、1年以上餐厅或酒吧管理经验，熟悉高端酒店服务流程及标准； 3、具备较强的团队管理能力，能有效调动员工积极性； 4、优秀的沟通协调能力，能灵活应对客户需求及突发状况； 5、熟练使用办公软件，具备基础财务知识及成本控制意识； 6、工作细致负责，能适应倒班及高强度工作节奏； 7、对餐饮行业趋势及酒水知识有一定了解者优先。

岗位职责： 1. 了解酒店年度、月度经营和销售指标及完成情况我（RevPAR、营收、GOP、会员发展、成本与费用控制），制定合理化销售方案并努力完成； 2. 每日巡视酒店，做好酒店日常运营质量管理工作，确保各部门工作有条不紊； 3. 查看酒店每日经营报表，了解经营趋势，随时关注酒店房态及流量，适时调控；了解价格策略与客源结构，明确前台每日销售重点工作，完成酒店销售计划和经营指标，确保酒店收益； 4. 与各销售渠道保持沟通，及时处理合作中的各类问题； 5. 做好酒店风险防范，每日查看交接班记录，复核前台封包及各类表单； 6. 关注员工在岗状况，做好客房清洁卫生及硬件维护的检查工作，每天抽查客房不少于5间； 7. 关注酒店能耗，根据酒店同期数据比、同城同类型酒店数据比，及时发现问题并制定相关措施； 8. 负责督导各部门负责人根据实际工作需求制定培训计划并落实；协助做好酒店安全、消防培训、演习及管理工作； 9. 定期检查酒店设施、设备和器材，做好维护，确保正常使用； 10. 负责前厅、客房、餐厅、厨房、工程等岗位的绩效考核； 11. 关注每日员工餐质量、关心员工生活； 12.完成领导安排的其他工作任务。 任职条件： 1.3年以上同岗位工作经验； 2.熟知酒店产品结构、服务规范、质量标准和销售系统并具有良好的沟通能力； 3.具有良好的管理、判断、决策、创新、应变、人际关系、分析及组织协调能力，协调各有关部门之间的合作关系； 4.在预测及预算方面有较强的财务能力，能根据掌握的数据和信息果断地做出分析并制定策略； 5.具有较强的社会活动能力，能对外界建立广泛的业务网络，熟悉主要客户的基本状况，同客户保持良好的关系； 6.熟悉酒店各营业部门的情况，掌握最新产品信息，掌握市场动态。熟悉酒店经营策略和客人需求，了解竞争酒店手段、价格规律、客户状态，善于做出应变措施； 7.有较强的语言文字表达能力、电脑操作能力和行政事务处理能力； 8.可接受工作地点调配。

职位简介 协助厨师长烹制高品质菜品，确保符合食品安全标准，并维护厨房环境的清洁与高效运作。 主要工作职责 1.在上级指导下按食谱和食材规范烹制各类菜品，确保口味、摆盘及食品安全符合物业标准。 2.在采购过程中，检查原材料的鲜活度、质量及数量，发现问题及时上报。 3.熟悉季节性原材料的名称、产地、价格及供应需求。 4.负责厨房日常卫生清洁，包括设备清洁与垃圾处理。 5.与餐饮团队保持沟通，确保服务顺畅。 6.完成上级分配的其他任务。