【职责内容】 职位描述： 协助总经理对公司运作及各职能部门进行管理，负责组织监督、检查公司管理制度的落实情况，维护内部管理系统正常运行。负责召集和主持公司办公会议，做好会议的组织工作和会议记录，做好决议、决定等文件的起草和发布工作                                             技能要求： 163cm以上，形象气质佳，最好有驾驶证会开车，工商管理，行政管理等相关专业学历，具有良好的协调沟通能力，文字写作能力佳，熟练各种办公软件。具有良好的计划和综合分析能力。

月收入：基本工资+津贴+奖金等9500元-10500元 有OnQ系统操作经验者优先 职位描述： 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。 关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。 对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。 通过训练及一致的管理，领导和激励团队员工。 在前厅经理/前厅副经理不在的情况下，作为值班经理负起责任。 在夜班经理不在的时候完成夜班经理职务。 积极地参加职业培训,让员工保持水平一致。 做队员的导师，提高员工水平，促进他们完成所设立的目标。 培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 为顾客提供热情周到的服务，有宾至如归感。 依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 将客人送至客房，介绍客房布局，确保行李及时送达等。 采取必要行动，及时有效的处理顾客的不满，适当的时候告知前厅部经理。回访客人，确保客人对解决方法满意。 将客人送至客房，介绍客房布局，确保行李及时送达。 作为VIP客人最先联系到的部门，要确保他们的个性化服务。 按照客人的预定或喜好安排房间，并做详细目录管理。 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 协同销售，预订及业务发展团队共同为客人提供服务。. 确保宾客档案信息及时录入公安申报系统。 遵循希尔顿品牌服务标准并贯彻到实际的运作当中。 掌握希尔顿酒店集团的基本概况。 岗位要求： 能有效的用英语沟通交流。 擅长于处理宾客关系，能快速有效的应对各种问题。 以较强的人际交往能力提高客人满意度。 优越的数据理解性，能对日常营运的数据给予合理恰当的解释。 组织管理与督导技能。 能在强压下胜任工作。 Position Summary: Communicateeffectively both verbally and in writing to provide clear direction to teammembers, observing performance and encouraging improvement. Interview,select, train, supervise, evaluate, counsel, and administer disciplinaryprocedures for Front Office team members. Monitorlobby traffic and assign team members as required. ReviewVIP reservations and ensure the proper handling of VIPs and groups, administeringamenity orders, and managing incoming guests. Updatethe system by inputting inventory and non-inventory groups, monitoring specialreservation handling requests and oversee rate changes for in-house guests. Computedaily payroll, schedules and other reports, analyze data and make decisionsbased on prior experiences and knowledge of circumstances to prepare daily andweekly forecasts of expected arrivals and departures. Managethe Front Office team, resolve guests’ concerns, and implement resolutions byusing discretion and judgment. Leadand motivate team members by leading by example and employing competent andconsistent management practices. Takeresponsibility of the hotel as the Duty Manager in the absence of the AssistantFront Office / Front Office Manager. Completenight shift duties acting as the Night Manager when he / she is not on duty. Activelytake part in training the team, facilitating formal training sessions and onthe job training to ensure that all team members are of the same standard. Attendtraining where and when required. Actas a coach and mentor to team members, reinforcing standards and expectationsand motivating team members to strive for established targets. Maintaindiscipline amongst team members, ensuring consistency in accordance with theteam member handbook, Chinese Labor Law and HR guidelines, appropriately disciplinewhen and where required. ConductsPDRs, one-to-one meetings throughout the year, ensuring that the feedback givento team members is fair, unbiased and provides a platform for continuedimprovement, according to the Hilton standards. Be involvedwith succession planning and development of high potential team members toensure that all team members are trained to progress to the next level of theircareer. Contributeto the hotel and team by sharing new ideas and suggestions for improvements,being innovative and creative to provide quality service and customer care toteam members and guests. Responsiblefor the smooth induction and facilitation of training for new team members,ensuring that they are trained to the minimum level standard and that they cancompetently complete their jobs and know what is expected of them. Createa warm and welcoming arrival for guests, ensuring that they feel expected andimmediately “at-home” when they arrive. Check-inguests in accordance with their reservation details, ensuring that theregistration card is completed, reservation information confirmed, Hilton Honorsand Frequent Flyer numbers enquired about, and method of payment secured. Ensurethat guests are escorted to their rooms, hotel facilities and room features areexplained, and luggage is delivered in a prompt manner. Handlecomplaints promptly and efficiently, taking the necessary action, and informingthe Guest Relations Manager to follow-up, where appropriate. Follow-upwith guests to ensure satisfaction with problem resolution. Maintainawareness of guests’ profiles and specific preferences, ensuring that they areacted upon for each reservation. Actas the first point of contact and liaison for VIP guests, ensuring that theyare treated personally and recognized as an individual. Allocaterooms in accordance to guests’ reservations, preferences and remarks,maintaining a systemized and sales focused approach to room inventorymanagement. PromoteHilton Honors and its associated benefits to guests who are not alreadyenrolled in the program, ensuring that existing Hilton Honors members receivepersonal and professional service that recognizes them as important guests andthat their benefits are received. Liaisewith Sales, Reservations and Business Development teams to handle corporate guests. Ensurethat guests’ profiles and information are input into the Police Report systemin a timely and accurate way. ApplyHilton’s brand standards in every action, acting as a role model and example ofhow the standards should be carried out in a practical setting. Knowledgeableof the hotel’s facilities and services as well as basic knowledge of HiltonInternational, MEAP and other properties in China. Job requirements: Able to read, write, speak andunderstand English to communicate effectively with guests and employees. Able to effectively deal withinternal and external customers, some of whom will require high levels ofpatience, tact and diplomacy to defuse anger, collect and analyze accurateinformation and resolve conflicts. Strong interpersonal skills toprovide overall guest satisfaction. Excellent mathematical comprehension to understandand interpret numbers as they apply to operations in hotels. Thorough organization and supervisory skills. Proficient in accomplishing tasks. Able to work under pressure and deal with stressfulsituations during busy periods.

宾客关系管理  - 负责建立和维护良好的宾客关系，积极与客人沟通交流，了解客人需求和意见，及时解决客人问题和投诉，提高客人满意度。  - 制定宾客服务标准和流程，监督员工执行情况，确保服务质量始终保持在高水平。   团队管理  - 管理前厅部宾客服务团队，包括招聘、培训、考核和激励员工，提高团队整体素质和服务水平。  - 合理安排员工工作岗位和排班，确保宾客服务工作高效、有序进行。  服务协调  - 与酒店其他部门密切合作，协调解决客人在酒店内遇到的各种问题，确保客人在酒店的体验顺畅愉快。  - 及时将客人需求和意见反馈给相关部门，推动酒店服务不断改进和提升。  数据分析与报告  - 收集和分析宾客服务数据，如客人满意度、投诉率等，制定相应的改进措施和策略。  - 定期向上级领导汇报宾客服务工作情况，提供有价值的建议和决策支持。  岗位要求： 2、大专或以上学历，具备酒店管理相关的工作经验，熟悉前厅部运营流程。 3、优秀的沟通与协调能力，能够高效处理宾客及员工关系；具备较强的服务意识和问题解决能力，能灵活应对各种突发情况。 4、熟练使用opera酒店管理系统及办公软件。 5、工作细致耐心，责任心强，能适应轮班工作制。

1、身体健康，而且适应长时间工作（夜班） 2、能够承受工作压力

【岗位职责】 全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作，做好行政管家培训和考核工作。 2、检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。 3、掌握贵宾楼层的房态，宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。 5、与相关部联系并协调工作，确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。 7、保证行政客房的清洁水平。 8、督导行政管家做好客史档案工作。 9、了解饭店业行政接待情况，不断完善服务品质与项目。 10、了解员工动态，调动员工积极性。 11、阅读并填写交接班日记。 12、定期总结工作，分析各种数据并上报。 13、完成上级交办的其它工作。 14、遵守国家法律和饭店规章制度。 【岗位要求】 1、教育：具有XXX毕业学历或同等以上文化程度。 2、经验：有XXX年以上五星级客房管理工作经验或XXX年以上五星级行政楼层工作经验，熟悉客房服务流程、标准，会使用fedelio系统。 3、技能：持有饭店英语高级证书或四级以上英语水平，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。 4、自然条件：女性为宜，身体健康，相貌端庄，举止大方；25--40周岁；1、65米以上。 5、培训：参加过集团管理干部班培训且成绩合格者。

【岗位职责】 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有更好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、将客人送至客房，介绍客房布局，确保行李及时递送等。 13、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 14、关注客户信息和喜好，确保满足客人的要求。 15、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间，控制房间。 17、确保为会员顾客提供优质专业的服务，发展客人加入会员。 18、和销售，预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的信息，名胜，风景地等，为顾客提供方便。 22、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 24、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅

【岗位职责】 1、负责酒店早餐厅日常服务工作，包括餐前准备、餐中服务及餐后收尾工作，确保服务流程顺畅高效。 2、热情接待顾客，主动介绍菜品及酒水，提供专业、周到的点餐建议，提升顾客用餐体验。 3、严格按照服务标准执行摆台、上菜、撤盘等工作，保持餐桌及用餐区域的整洁与卫生。 4、及时响应顾客需求，妥善处理顾客投诉及特殊要求，确保问题得到快速解决。 5、协助餐厅完成每日盘点工作，确保餐具、布草等物品的完好与充足。 6、配合团队完成临时性任务，如宴会服务、主题活动支持等。 【岗位要求】 1、具备良好的服务意识与沟通能力，能够以热情、耐心的态度对待顾客。 2、身体健康，能适应早晚班及节假日排班，工作细致认真，抗压能力强。 3、具备团队协作精神，服从工作安排，愿意学习并遵守酒店服务规范。 4、有酒店或餐饮行业服务经验者优先，无经验者可提供岗前培训。 5、形象端正，举止得体，无明显纹身或夸张发型。

岗位职责 我们向您敞开大门 在凯悦，我们为您职业生涯的每一个阶段打造舒适的职场体验。 我们培养好奇心，帮助您学习新技能，支持您的个人和职业发展。 通过尝试新的角色，新的就职机会来规划您的职业旅程。 在这里，大门永远向您敞开，令您拓展视野。 您会在此与我们一同探索前所未有的事业发展机会。 职位描述 冒险精神，轻松自在，享受当下

【岗位职责】 1、各类冷荤的烹调制作,根据卫生标准严格操作安全生产,保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料,合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作,同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗,及时申购、补充。 5、配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。 【岗位要求】 1、上海本帮菜或江浙融合菜工作背景的优先考虑； 2、有同奢华品牌酒店经验或黑珍珠、米其林从业经验者优先考虑； 3、热爱烹饪、喜欢研究美食，有良好的职业操守和卫生意识。

岗位要求： 可实习6个月及以上的在校学生 热爱酒店行业和餐饮行业

负责酒店日常公共区域的卫生清洁工作，具有责任心，有相关工作经验优先。

岗位职责： 负责巡视工作，在当班期间坚守岗位，确保饭店的既定工作程序和巡视工作的正确执行。 有责任成为公共区域的宾客接待员并以笑容及合适的问候语面对客人。 1.确保巡视工作的正确执行，确保对客人和同事施实安全保卫工作 2.认真执行交接班制度 3.观察，注意并跟踪在酒店徘徊的可疑分子 4.在饭店的出入口安排外围巡视点，以确保在饭店周围无闲杂人等 5.正确保养对讲机 6.对饭店进行随机检查，以保证饭店内安全保卫措施的实行，如防火门的通畅，水龙带门前无设备堆放，各货物堆放区间的清洁和和喷淋头的充足等等 7.负责检查消防和生命安全设备的使用寿命(例如手持式化学灭火器等等) 岗位要求： 1.了解饭店保安工作程序和相对的消防专业知识 2.诚实守信，服从安排 3.接受上夜班

We are looking for an Executive Chef and we rely on you: In charge of leading the culinary division to ensure operational efficiency. Driving and maintain food quality. Create and develop menus and recipes. Enforce the implementation of food safety programs throughout the entire division, in accordance with the Company food Safety standard. Ensure the ultimate guest experience in the hotel. We are looking for talent who has: Minimum 3 years Executive Chef working experience in 5* luxury branding hotels. Excellent leadership capabilities. Creative, always thinks outside of the box. Preferred overseas background culinary talent, and China working experience. By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.com/group/careers/data-protection) If you are the right person, what are you waiting for? Click the apply button now!

岗位职责： 对当值的区域负责，观察及监督酒店的客人及访客，观察酒店的资产及进出物品。 岗位要求： 有1年以上的相关的工作经验 上海籍户口 有保安证

岗位要求 全面的餐饮服务经验和时尚的管理主义。 至少3年的餐饮运营经验。 至少1年以上的同岗位工作经验。 良好的运营和管理技能。 良好的仪容仪表。

岗位职责 1.协助经理对网络及设备的维护、管理，故障排除等日常工作 2.酒店网络系统基本维护 3.协助并及时解决电脑系统中出现的故障和问题 4.设立酒店电脑系统档案，并负责档案管理   岗位要求 1.大专以上学历，具有1年以上同星级酒店信息部工作经验 2.精通计算机专业知识，具备饭店管理系统基本知识 3.有一定英语阅读能力 4.能独立解决日常电脑系统出现的问题

Mandarin Oriental Pudong, Shanghai is looking for Waiter to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Waiter reports to the Restaurant Manager. As Waiter you will be responsible for the following duties: The Waiter is responsible for, but not limited to, the overall operations of outlets. To provide support to the team in ensuring that the highest standards of service are offered to our guests. As Waiter we expect from you:  Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously. MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programmes offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找餐饮服务员加入我们的餐饮服务部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，餐饮服务员向 餐厅经理汇报。 作为餐饮服务员，您将负责以下职责： 餐饮服务员负责但不局限于整体运营。支持团队并确保提供最高的服务标准给客人。 作为餐饮服务员，我们对您的期望： 对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读，书写，口语流利在任何时候保持职业精神和风度具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.   上海静安香格里拉坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线或7号线，其优越的市区中心位置提供了广泛便利的交通覆盖。   We are currently looking for a Service Leader - Secretary to join our F&B team.   As a Service Leader - Secretary, we rely on you to:   Provide comprehensive secretarial support for the F&B department Support the F&B department for all administration and office coordination Interact with internal and external stakeholders Manage the schedule for the F&B department Prepare the communications outlined by the F&B department               Coordinates meetings and appointments for the F&B department Coordinates travel arrangements for the F&B departmen     We are looking for someone who:   Has a passion for providing business support to senior management  Enjoys interacting with people Is professional, discreet and can handle sensitive information Is an advanced user of Microsoft Office suite Communicates and writes with fluency in English (as well as the local language) Preferably has hospitality-related work experience  Preferably has some translation experience Has strong interpersonal, communication and organisation skills   工作概述：   为餐饮部提供全面的秘书支持 支持餐饮部所有行政和办公室的协调工作 协调内部和外部利益相关事宜 管理餐饮部的工作日程 准备餐饮部要求的各类资料 协调餐饮部的会议和预约 协调餐饮部的出差安排     岗位要求：   能够积极主动的为高级管理人员提供业务支持 喜欢与人交流 能够专业、谨慎、能处理机密信息及文件 熟练使用Office等办公软件 能用英语(及上海话)流利地沟通和书写 有酒店相关工作经验者优先 能够熟练翻译文件 具备良好的人际关系、沟通和组织能力。   If you are the right person, what are you waiting for？ Click the apply button now！

【岗位职责】 1、全面负责酒店宴会及会议活动的统筹管理工作，包括前期策划、现场执行及后期跟进 2、与客户保持高效沟通，准确理解客户需求并提供专业宴会方案，确保活动顺利实施 3、协调酒店各部门资源（餐饮、客房、工程等），制定详细活动执行计划并监督落实 4、负责宴会成本控制及预算管理，合理调配人力物力资源 5、处理宴会活动中的突发情况，及时解决客户投诉及服务问题 6、定期分析宴会业务数据，提出改进建议以提升服务质量和客户满意度 【岗位要求】 1、具备优秀的活动策划及组织协调能力，能同时处理多个项目 2、出色的沟通技巧和客户服务意识，擅长处理高端客户需求 3、熟悉宴会服务流程及酒店运营标准，了解餐饮服务规范 4、具备较强的抗压能力，能适应灵活的工作时间（包括周末及节假日） 5、熟练使用Office办公软件及酒店管理系统 6、有酒店宴会服务或大型活动策划经验者优先 7、具备团队管理经验者优先

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.

岗位要求： 1. 有至少1年以上的西餐厅副经理经验。 2. 良好的沟通能力。 3. 责任心强，良好的英文沟通能力。

1、查看交班记录，了解上一班的移交事项，并负责处理； Review the shift handover records, understand the matters transferred from the previous shift, and be responsible for handling them. 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；  Be familiar with the reservation information, understand the guests' situation, especially remember the names of the VIPs and regulars who are about to call, and be aware of all the hotel's activities. 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取满意的经济效益； Be familiar with all the policies of the hotel regarding room sales, promote rooms to guests visiting the hotel, and strive to achieve the best economic benefits. 4、熟练总台各项专业业务和技能，搞好对客服务； Be proficient in all professional business and skills at the front desk and provide good customer service. 5、熟练掌握店内信息，提供准确的问讯服务；  Proficient in in-store information and provide accurate inquiry services; 6、负责为下榻酒店的宾客办理入住登记手续； Be responsible for handling the check-in procedures for guests staying at the hotel. 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； Be responsible for the management and distribution of guest room keys and strictly abide by the verification system. 8、制作有关报表，为其它部门提供准确的接待信息。 Prepare relevant reports to provide accurate reception information for other departments.

Fluent in Russian and conversational in English 俄语流利，能用英语会话。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 Registers and rooms all arrivals according to established procedures 按照既定工作程序为所有来客登记并安排房间。 Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 Maintains cashier float and ensures accurate daily report of all money received 保持库存现金限额并保证每日对所收现金进行准确报告。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。 Motivated, physically fit and well presented 积极主动、身体健康、形象良好。

job overview职位概述 · Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. · 监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。 · Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。   At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： 亲切、充满自信、体现尊重来展现富有魅力的你。 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 · In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known · 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 · Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up · 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 · Supervise cash handling and banking procedures · 监督现金的处理和存放程序。 · Prepare daily banking and cash flow reports · 编制每日存款和流动资金报告。   · Establish and instruct staff in cash security procedures · 制定并指导员工执行现金安全制度。 · Deal with irregular payments · 处理异常的付款情况。 · Supervise the maintenance of service equipment · 监督服务设备的维护保养。 · Monitor standards of guest facilities and services · 监督客用设施和服务的标准。 · Control stock and monitor security procedures · 控制存货和监督保安成序。 · Assist with menu and wine list creation · 协助菜单和酒水单的设计工作。 · Supervise functions · 监督各项职能。 · Supervise outlet service · 监督餐厅的服务。 · Works with Superior on manpower planning and management needs · 和上级领导一起进行人力规划和管理需求。 · Works with Superior in the preparation and management of the Department’s budget · 和上级领导一起编制和管理部门预算。